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You might be able to fix the problem with a driver update. USB devices are supposed to install their own drivers when you plug them into a PC, but occasionally that doesn't work. Go to the device manufacturer's website and see if there is a Windows driver available. If you there is, download and install the driver.
I am using windows 7 Ultimate version. my computer detect the external hard drive as mass storage but I can't open it. When I check the properties, indicated C:\windows\system32\drivers\USBSTOR.SYS. can help me to get the windows using 64 bit drivers.7 people had this question. have a similar problem. The USB hard drive (1TB; USB 3.0) is recognised by Windows 7, but when I try to access the files on them or read the files, it does not list them. It does not show under the Computer menu as an external drive.