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For Courtney, chief executive of The Verde Group, a Toronto retail research and consulting firm, that was a âwowâ shopping experience. New Wharton research finds that 35% of shoppers have had an extraordinary â or wow â retail experience in the past six months.
Walmart chief: Retail is about change, customer experience a team sport. Amazon Go disrupts, re-invents, elevates the customer experience. Why Levi's isn't acting its age when it comes to retail customer experience. Surviving the retail revolution: 2018 will be a wild ride. Industry experts offer up 2018 predictions on retail customer experience