Enhancing the health of our members 11.5. _________________________________________________________________________________. Section 11 Managed Care Quality Management (Central Region Products) Overall Goals and Objectives of Quality Management. A comprehensive Quality Management (QM) Program addresses the commitment of the Organization to. environments that improve clinical quality, support safe clinical practices and enhance services to members.
Net Promoter. Net Promoter or Net Promoter Score (NPS) is a management tool that can be used to gauge the loyalty of a firm's customer relationships. It serves as an alternative to traditional customer satisfaction research and claims to be correlated with revenue growth.
Who We Are. Who We Are. Community Network Services, Inc. (CNS) is a private non-profit human services agency that provides comprehensive behavioral health services. CNS offers a wide spectrum of community-based support services. Delivered by bachelor- and master-level counselors and psychologists.