Enhancing the health of our members 11.5. _________________________________________________________________________________. Section 11 Managed Care Quality Management (Central Region Products) Overall Goals and Objectives of Quality Management. A comprehensive Quality Management (QM) Program addresses the commitment of the Organization to. environments that improve clinical quality, support safe clinical practices and enhance services to members.
Net Promoter. Net Promoter or Net Promoter Score (NPS) is a management tool that can be used to gauge the loyalty of a firm's customer relationships. It serves as an alternative to traditional customer satisfaction research and claims to be correlated with revenue growth.
Decision Support Systems. A Decision Support System, or DSS, is a specialized information system specifically designed to facilitate the decision making process in the operations of organizations. Compared to other types of information systems, a DSS is typically used when a problem is unstructured or when circumstances are difficult to predict. A DSS may include other types of systems. For example, a database management system (DBMS) is often part of a DSS in order to have access to the necessary data. However, a DSS is more than a DBMS since it provides a structure to facilitate the process of making decisions.