NFL Media's Marc Sessler breaks down the significance of Tom Brady's ankle injury for the New England Patriots. The destination for all National Football League-related video on the web. Game and player highlights, news stories, team and player-related features, Fantasy football videos, NFL event coverage and more. The online home for NFL Network video and exclusive NFL Films-related content.
Performance Criteria. Plan and organise the delivery of reliable customer service. 1  plan, prepare and organise everything you need to deliver services or products to different types of customers. 2  organise what you do to ensure that you are consistently able to give prompt attention to your customers.
1 Every customer is different, and some may even seem to change week-to-week. 2  You should be able to handle surprises, sense the customerâs mood and adapt accordingly. 3  This also includes a willingness to learnâ providing good customer service is a continuous learning process.4  Clear communication. Every customer is different, and some may even seem to change week-to-week. 2  You should be able to handle surprises, sense the customerâs mood and adapt accordingly. 3  This also includes a willingness to learnâ providing good customer service is a continuous learning process.