NFL Media's Marc Sessler breaks down the significance of Tom Brady's ankle injury for the New England Patriots. The destination for all National Football League-related video on the web. Game and player highlights, news stories, team and player-related features, Fantasy football videos, NFL event coverage and more. The online home for NFL Network video and exclusive NFL Films-related content.
Performance Criteria. Plan and organise the delivery of reliable customer service. 1  plan, prepare and organise everything you need to deliver services or products to different types of customers. 2  organise what you do to ensure that you are consistently able to give prompt attention to your customers.
Effective measurement of the quality of your customer service will help you identify specific weaknesses within your operation. For example, perhaps customers are not happy with the length of time they have to wait for assistance, or they are frustrated because a certain product always seems to be on backorder.nowing what your competitors are offering in terms of customer service can also help you know whether you are on track with your own service level. Send an employee down the street to act as a customer and find out how they are treated.