NFL Media's Marc Sessler breaks down the significance of Tom Brady's ankle injury for the New England Patriots. The destination for all National Football League-related video on the web. Game and player highlights, news stories, team and player-related features, Fantasy football videos, NFL event coverage and more. The online home for NFL Network video and exclusive NFL Films-related content.
Performance Criteria. Plan and organise the delivery of reliable customer service. 1  plan, prepare and organise everything you need to deliver services or products to different types of customers. 2  organise what you do to ensure that you are consistently able to give prompt attention to your customers.
Image (c) Susan Chiang/ Getty Images. There's no real secret to getting your customers to come back. All you need to do is provide excellent customer service-the shiny kind of customer service that exceeds your customers' expectations and outshines your competitors' customer service.) Determine what makes what you offer special. Study the competition. Six Ways to Find Out What Your Competition Is Up To will help you get your knowledge gathering efforts organized. Think about your competitors' customer service and the customer service you provide.