NFL Media's Marc Sessler breaks down the significance of Tom Brady's ankle injury for the New England Patriots. The destination for all National Football League-related video on the web. Game and player highlights, news stories, team and player-related features, Fantasy football videos, NFL event coverage and more. The online home for NFL Network video and exclusive NFL Films-related content.
Performance Criteria. Plan and organise the delivery of reliable customer service. 1  plan, prepare and organise everything you need to deliver services or products to different types of customers. 2  organise what you do to ensure that you are consistently able to give prompt attention to your customers.
Meet with your staff, and describe how you expect members to treat their customers. Online customer service courses make it simple for smaller companies to educate the staff on the fundamentals. Larger companies can offer in-house training, customizing the course materials to the company's culture.ecide how to measure what makes for a positive customer experience. This is different for each company. Call centers may decide their goal is to answer all calls within five minutes. Retailers may require sales staff to acknowledge customers within 45-seconds of entering the store.