NFL Media's Marc Sessler breaks down the significance of Tom Brady's ankle injury for the New England Patriots. The destination for all National Football League-related video on the web. Game and player highlights, news stories, team and player-related features, Fantasy football videos, NFL event coverage and more. The online home for NFL Network video and exclusive NFL Films-related content.
Performance Criteria. Plan and organise the delivery of reliable customer service. 1  plan, prepare and organise everything you need to deliver services or products to different types of customers. 2  organise what you do to ensure that you are consistently able to give prompt attention to your customers.
Customer service â a key differentiator in retailing We have all felt the growing frustration of waiting unnecessarily, being ignored or facing inefficiency when shopping. In these tough times, customers are more and more likely to reject bad service when a competitor can offer the same products and price without the hassle. Retailers can no longer view customer service as an option and providing a positive retail customer experience is vital. A coherent and successful retail service model is the differentiating factor between a successful and unsuccessful business.