Maybe not, but if you give the complaint your attention, you may be able to please this one person this one time-and position your business to reap the benefits of good customer service. Properly dealt with, complaints can become opportunities.
As of January 2015, all AEP customers will see the customer charge of $8.40, regardless of the season or amount of energy used per month. This change reflects the fixed and consistent nature of distribution costs for AEP and is revenue neutral, meaning that it will not result in any revenue increase for AEP.
$292.58. - EE (24 hours/day). $146.29. 1 Costs are based on average PSE residential rates for electric service ($.088594 per kWh [first 600 kWh] and $0.107172 [remaining kWh]) and natural gas service ($.97449 per therm) as of February 2013.Rates are based on usage of 1,000 kWh per month and 68 therms per month. Costs are based on average PSE residential rates for electric service ($.088594 per kWh [first 600 kWh] and $0.107172 [remaining kWh]) and natural gas service ($.97449 per therm) as of February 2013.