Maybe not, but if you give the complaint your attention, you may be able to please this one person this one time-and position your business to reap the benefits of good customer service. Properly dealt with, complaints can become opportunities.
As of January 2015, all AEP customers will see the customer charge of $8.40, regardless of the season or amount of energy used per month. This change reflects the fixed and consistent nature of distribution costs for AEP and is revenue neutral, meaning that it will not result in any revenue increase for AEP.
The lowest-cost catastrophic plan has an average premium of $313.34, while the highest-cost average premium is $721.23. A silver plan, which falls in the middle, has an average monthly premium of $466.64 for a 50 year-old. Families will face the highest premiums on the Obamacare exchange.