Maybe not, but if you give the complaint your attention, you may be able to please this one person this one time-and position your business to reap the benefits of good customer service. Properly dealt with, complaints can become opportunities.
As of January 2015, all AEP customers will see the customer charge of $8.40, regardless of the season or amount of energy used per month. This change reflects the fixed and consistent nature of distribution costs for AEP and is revenue neutral, meaning that it will not result in any revenue increase for AEP.
Month-to-month fees vary by usage and season. However, in 2011, Americans are paying roughly 2 percent more per month on utilities compared to the same time in 2010. Hereâs how it breaks down in your state. 1  Average monthly utility bill in the U.S.: $163.2  Alabama: $195. 3  Alaska: $133. 4  Arizona: $150. 5  Arkansas: $94.onth-to-month fees vary by usage and season. However, in 2011, Americans are paying roughly 2 percent more per month on utilities compared to the same time in 2010. Hereâs how it breaks down in your state. 1  Average monthly utility bill in the U.S.: $163.