Maybe not, but if you give the complaint your attention, you may be able to please this one person this one time-and position your business to reap the benefits of good customer service. Properly dealt with, complaints can become opportunities.
As of January 2015, all AEP customers will see the customer charge of $8.40, regardless of the season or amount of energy used per month. This change reflects the fixed and consistent nature of distribution costs for AEP and is revenue neutral, meaning that it will not result in any revenue increase for AEP.
Monthly Moving Average Price (MMAP). This is the moving average price for the current Monthly Average Future month. The MMAP is made up of known LME Official Cash Settlement Prices from the current month. These prices are totalled and averaged over the number of business days to date in the current month.he MASP is the settlement price for Monthly Average Futures and LME Traded Average Price Options (TAPOs) contracts. 1  The report detailing the Monthly Average Settlement Price is available via licenced data distributors and on this page by the close of business on the first business day of the following month.