Maybe not, but if you give the complaint your attention, you may be able to please this one person this one time-and position your business to reap the benefits of good customer service. Properly dealt with, complaints can become opportunities.
As of January 2015, all AEP customers will see the customer charge of $8.40, regardless of the season or amount of energy used per month. This change reflects the fixed and consistent nature of distribution costs for AEP and is revenue neutral, meaning that it will not result in any revenue increase for AEP.
The increase is expected to take effect Jan. 2. On average, electric bills for the typical Ameren residential customer will rise by about $10 a month. The calculation is based on average usage of 1,100 kilowatt-hours a month.Amounts will vary by customer based on actual usage.In February, Ameren filed for a $376 million, 15 percent increase, arguing the increase was necessary to cover higher fuel costs, pay for improvements to the local electric grid and to implement energy-efficiency programs.ate increase at a glance. How much: 10 percent, or $260.2 million. Effective date: Jan. 2. The cost: The average residential customer will pay about $10 extra a month (based on average use of 1,100 kilowatt-hours a month).