Maybe not, but if you give the complaint your attention, you may be able to please this one person this one time-and position your business to reap the benefits of good customer service. Properly dealt with, complaints can become opportunities.
As of January 2015, all AEP customers will see the customer charge of $8.40, regardless of the season or amount of energy used per month. This change reflects the fixed and consistent nature of distribution costs for AEP and is revenue neutral, meaning that it will not result in any revenue increase for AEP.
Consumer Complaints and Reviews. This summer, AEP neglected to come out for a reading for literally SIX months. So at the end of 6 months, everyone in my neighborhood got a bill for hundreds of dollars. Our bill was over $900 and the neighbors had to pay a bill that was around $600.