Maybe not, but if you give the complaint your attention, you may be able to please this one person this one time-and position your business to reap the benefits of good customer service. Properly dealt with, complaints can become opportunities.
As of January 2015, all AEP customers will see the customer charge of $8.40, regardless of the season or amount of energy used per month. This change reflects the fixed and consistent nature of distribution costs for AEP and is revenue neutral, meaning that it will not result in any revenue increase for AEP.
Your numbers are wrong in several aspects, First the average residential electric bill is $96.50 per month and the average lighting percentage is 10 -15 percent, that would mean a $ 9.60 to 14.50 per month. And you will not save 80 to 85 percent going to fluorescent.ags: electricity, conservation. * The average residential monthly bill is $95.66 * Average residential monthly use is 920 kilowatt hours (kWh) * The average price paid per kWh is 10.4 cents, so about a dime.