Maybe not, but if you give the complaint your attention, you may be able to please this one person this one time-and position your business to reap the benefits of good customer service. Properly dealt with, complaints can become opportunities.
As of January 2015, all AEP customers will see the customer charge of $8.40, regardless of the season or amount of energy used per month. This change reflects the fixed and consistent nature of distribution costs for AEP and is revenue neutral, meaning that it will not result in any revenue increase for AEP.
Once you have used this service, you can check your AEP account balances and initiate payments 24 hours a day, seven days a week. However, using this payment option one month does not obligate you to pay this way every month.You'll need your account number. Login to get it.EP will be notified immediately. More details. The service fee will be charged by the service provider, BillMatrix. While you will be paying your account with AEP, the full amount of the fee is passed to BillMatrix as the provider of this service. You will receive a confirmation code as proof of payment.