Service desks are designed to handle both incidents and service requests. In this context, an incident is an event that results in a disruption in service availability or quality. A service request seeks help with a routine task, such as helping a user change a password or getting a new user set up in work systems.
Definition of usus. plural. -es. 1 Roman law : the act of making use of something : use. 2 Roman law : the personal and inalienable servitude of the usuary of making the bare use of real or personal property without enjoying its income, profit, or produce.
Nessus is a proprietary vulnerability scanner developed by Tenable Network Security. It is free of charge for personal use in a non-enterprise environment. According to surveys done in 2009 by sectools.org, Nessus is the world's most popular vulnerability scanner, taking first place in the 2000, 2003, and 2006 security tools survey. Tenable Network Security estimated in 2005 that it was used by over 75,000 organizations worldwide.