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Knowledge and skills contribute directly to the process of leadership, while the other attributes give the leader certain characteristics that make him or her unique. For example, a leader might have learned the skills in counseling others, but her traits will often play a great role in determining how she counsels.
Leadership is creating a vision. Managers who have these leadership qualities are a credit to the services they. manage. However managers must ensure that day-to-day processes run well. to produce the desired results.