Service desks are designed to handle both incidents and service requests. In this context, an incident is an event that results in a disruption in service availability or quality. A service request seeks help with a routine task, such as helping a user change a password or getting a new user set up in work systems.
Definition of usus. plural. -es. 1 Roman law : the act of making use of something : use. 2 Roman law : the personal and inalienable servitude of the usuary of making the bare use of real or personal property without enjoying its income, profit, or produce.
Medical Definition of callus. 1  1: a thickening of or a hard thickened area on skin. 2  2: a mass of exudate and connective tissue that forms around a break in a bone and is converted into bone in the healing of the break.