Service desks are designed to handle both incidents and service requests. In this context, an incident is an event that results in a disruption in service availability or quality. A service request seeks help with a routine task, such as helping a user change a password or getting a new user set up in work systems.
Definition of usus. plural. -es. 1 Roman law : the act of making use of something : use. 2 Roman law : the personal and inalienable servitude of the usuary of making the bare use of real or personal property without enjoying its income, profit, or produce.
Usu., residuals. a fee paid, as to an actor or composer, for repeated broadcasts of a film, program, commercial, etc., after its original presentation or period of use. [1550â60; < Latin residu(um) what is left over + -uus deverbal adj. suffix) + -al1] reâ¢sidâ²uâ¢alâ¢ly, adv.