Service desks are designed to handle both incidents and service requests. In this context, an incident is an event that results in a disruption in service availability or quality. A service request seeks help with a routine task, such as helping a user change a password or getting a new user set up in work systems.
Definition of usus. plural. -es. 1 Roman law : the act of making use of something : use. 2 Roman law : the personal and inalienable servitude of the usuary of making the bare use of real or personal property without enjoying its income, profit, or produce.
solus / ËsÉÊlÉs / adj. alone; separate; of or denoting the position of an advertising poster or press advertisement that is separated from competing advertisements: a solus position; of or denoting a retail outlet, such as a petrol station, that sells the products of one company exclusively: a solus site (fem sola) alone; by oneself (formerly used in stage directions) Etymology: 17 th Century: from Latin sÅlus alone