Service desks are designed to handle both incidents and service requests. In this context, an incident is an event that results in a disruption in service availability or quality. A service request seeks help with a routine task, such as helping a user change a password or getting a new user set up in work systems.
Definition of usus. plural. -es. 1 Roman law : the act of making use of something : use. 2 Roman law : the personal and inalienable servitude of the usuary of making the bare use of real or personal property without enjoying its income, profit, or produce.
humus. n. 1. (Biology) a dark brown or black colloidal mass of partially decomposed organic matter in the soil. It improves the fertility and water retention of the soil and is therefore important for plant growth. [C18: from Latin: soil, earth].