Retention of personnel files: An employer is required to keep the personnel file records for a period of three years following the termination of an employee's employment. Verification of identity of person requesting: The statute allows an employer to take reasonable steps to verify the identity of a requestor.
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Quick Answer. The phone number for the UPS national human resources department is 1-800-877-1508 as of 2015. This line is primarily used for salary and employment verification by former employees, although live employee assistance is provided. There are also many regional human resources offices with phone numbers that vary depending on location.