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One of the reasons soft skills are so important in the workplace is because the tide is shifting in terms of customer relations. Companies hoping to maintain a position in the marketplace are recognizing that service is the new selling.
However, they are an invaluable part of the learning process. In this article, I'll offer insight on how to build soft skills courses for corporate eLearning, and highlight the top 4 skill sets that learners need in the modern workplace. Soft skills are specific abilities or traits that learners need in real world environments.