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One of the reasons soft skills are so important in the workplace is because the tide is shifting in terms of customer relations. Companies hoping to maintain a position in the marketplace are recognizing that service is the new selling.
Importance of Interpersonal Skills at Work. Interpersonal skills are defined as the life skills we use every day when communicating and interacting with other people, both individually and in groups. People who put more effort into developing their interpersonal skills are more successful in private and personal life. Due to the competitive atmosphere at workplace today, it is easy to neglect the importance of interpersonal skills. The truth is, they are incredibly useful for the working environment, and this post explains why. Interpersonal Skills Build Relationships