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One of the reasons soft skills are so important in the workplace is because the tide is shifting in terms of customer relations. Companies hoping to maintain a position in the marketplace are recognizing that service is the new selling.
Other important skills that employers seek in new employees are research and analytical skills. Some employers often require employees to conduct market research for new products or production research to keep production costs low and profits high and determine what is in demand on the market.ome employees working in customer service must also communicate directly with customers. Effective communication skills are important to ensure written emails are clear, documents are readable and speech during presentation is clear and professional.