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One of the reasons soft skills are so important in the workplace is because the tide is shifting in terms of customer relations. Companies hoping to maintain a position in the marketplace are recognizing that service is the new selling.
The first step in fostering soft skills in employees is for nurse leaders to assess their own soft skill knowledge and use. For instance, nurse leaders should role model and use soft skills effectively in every day nursing practice in front of the nursing staff so that staff see leaders leading by example.