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One of the reasons soft skills are so important in the workplace is because the tide is shifting in terms of customer relations. Companies hoping to maintain a position in the marketplace are recognizing that service is the new selling.
When you see a doctor, you like to know that he has had the proper education and is experienced in his specialty area. It's also helpful to know whether others have had good experiences with the doctor during their visits. While medical skills are important, a good part of what makes doctors well-regarded by others is their soft skills. Soft skills are those personal qualities, habits, attitudes and social abilities that make someone a well-rounded employee.