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One of the reasons soft skills are so important in the workplace is because the tide is shifting in terms of customer relations. Companies hoping to maintain a position in the marketplace are recognizing that service is the new selling.
1 To find out a full list of 28 soft skills, click here.  Hard skills are skills where the rules stay the same regardless of which company, circumstance or people you work with. In contrast, soft skills are skills where the rules changes depending on the company culture and people you work with. For example, programming is a hard skill.