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One of the reasons soft skills are so important in the workplace is because the tide is shifting in terms of customer relations. Companies hoping to maintain a position in the marketplace are recognizing that service is the new selling.
â¢ defines the term soft skills as âdesirable qualities for certain forms of. employment that do not depend on acquired knowledge: they. include common sense, the ability to deal with people, and a positive. flexible attitude. Conover. â¢ Soft skills are the hot button topic today. Employers are increasingly.