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One of the reasons soft skills are so important in the workplace is because the tide is shifting in terms of customer relations. Companies hoping to maintain a position in the marketplace are recognizing that service is the new selling.
Soft Skills Definition: What are Soft Skills, Examples of Soft Skills. Soft skills â if you arenât familiar with them, you should be. Your soft skills are as important to your success and the success of a company as your hard skills. This is particularly true in companies where face to face customer interaction occurs.