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One of the reasons soft skills are so important in the workplace is because the tide is shifting in terms of customer relations. Companies hoping to maintain a position in the marketplace are recognizing that service is the new selling.
In fact, 92 percent of Deloitteâs respondents rated soft skills as a critical priority. They noted that an HR leaderâs mission has shifted from that of âchief talent executiveâ to âchief employee experience officer.â The good news is that soft skills are learnable. In fact, resilience training experts, who specialize in teaching and training in the soft skills, would go further to say they are foundational to creating strong employees, teams, leaders and organizations.