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To edit an order from the Order Summary in Your Account: 1  Go to Your Orders. 2  Click the Order Details link for the order you wish to change. To edit orders shipped by Amazon.ca, click Change next to each item you wish to modify (billing address, shipping address, payment method, gift options, etc.).
When you cancel an order, Amazon automatically updates the order status in the buyer's Amazon.ca account and sends an e-mail notification to the buyer. If you have shipped the order, you can notify the buyer and ask the buyer to return the item to you: If the shipment was confirmed, you can issue a refund.