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What does a human resource specialist do? HR specialists recruit new employees, and provide a number of services to existing employees, such as promoting employee morale and offering information and assistance regarding employee benefits. There are several areas of focus for human resource (HR) specialists.
Most help desk specialists need to be capable of using particular software programs, as well as possess the ability to type. A polite and professional phone manner is necessary, as help desk specialists troubleshoot customers' problems and, at times, deal with angry and upset customers. A help desk specialist must be able to sit for long periods of time and answer multiline phones.