Be industrious. There he was, industrious brother, clever salesman, winning the business for Willis Gann and they got jealous of his success. It was a matter of wonder what this industrious creature might be doing in flowerless Soss.
SQM Group Inc. Service Quality Measurement (SQM) Group is a specialist firm for assisting organizations in using voice of the customer (VoC) data to measure and improve contact channel customer experience, operating costs and retention.
Human Capital Management (HCM). The term human capital management (or HCM) represents the entire range of practices and processes for managing people in an organization â which is a superset of talent management (see  Talent Management  for more information).