Office of Disability Employment Policy. If you are looking for information to promote an inclusive workforce and increase employment opportunities for people with disabilities, please visit the Office of Disability Employment Policy (ODEP) homepage.
Root cause analysis (RCA) is a method of problem solving used for identifying the root causes of faults or problems.
Request fulfilment, i.e., Service Requests and Service Catalog Requests are not handled by this process. Root cause analysis of original cause of incident is not handled by this process. Refer to Problem Management. The need for restoration of normal service supersedes the need to find the root cause of the incident.