For billing inquires press 3 Please enter you ten digit phone number beginning with the area code. To make a payment press 4 Welcome to Sprint Pay By Phone Please enter you ten digit phone number beginning with the area code. For all other customer service inquires press 5 Welcome to Sprint.
Call: 1-877-453-1304. Customer Care representatives are available from 3 a.m. to 10p.m. PT, daily. Automated account help is available 24 hours a day, 7 days a week. If you are calling about a technical issue with your T-Mobile service, please call from a different phone so that we can troubleshoot with you.
You have the option of transferring your number(s) one of two ways: Dial 611, or call Customer Care at 1-877-453-1304, when you receive your new T-Mobile phone or SIM card (we recommend this method if you need to use your current phone until your new T-Mobile phone or SIM card arrives).OR.eminder: Do NOT cancel your wireless account until your T-Mobile account has been activated. 1  Check transfer eligibility 2  |. Effects on current service 3  |. The transfer process 4  |. Secure online transfer 5  |. How long a transfer takes |.