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Average Response Rate for Email Surveys = 24.8%. When surveying the general public, a response rate of 24.8% looks great when compared to the telephone surveying standard of around 8-12%. However, it is no secret that this number can stand to be increased.
DefinitionThe average response time for an email inquiry is a measurement of the number of minutes, hours or days it takes you to provide a visitor a human-generated response to a email-based inquiry: Sum of Response Times in [TIME UNIT]/ Total Number of Email Inquries = Average Time to Respond. The [TIME UNIT] in this equation refers to minutes, hours or days, e.g., âSum of Response Times in Daysâ.