Meaning: The Irish name Shonda means-a form of Shona. Rating: Variants:
The term âcaseworkâ is most commonly used as a term in political science. It refers to things that representatives do for their constituents. I have therefore moved this question to the Political Science group and will assume that you are asking about casework in this sense of the word. Constituents often have trouble with government agencies.
Service Cloud has created many special features that allow you to easily collaborate with your team to solve cases quickly and efficiently. A case team is a team of users who work together on a case with each person playing a different role in the case, for example, one person may be a technical expert and another may be a building manager. Case teams are also helpful to prevent transferring a case to someone else who will be a new contact for your customer. You can use case teams to keep one main point person as the lead to communicate with the customer and relay information at the case being handled.