protected function updateTicket(TicketMessageInterface $message)
    {
        $ticket = $message->getTicket()->setUpdatedAt(new \DateTime());

        if ($message->isLatest() && ($ticket->getState() !== TicketStates::STATE_CLOSED)) {
            if ($message->isCustomer()) {
                if ($ticket->getState() === TicketStates::STATE_PENDING) {
                    $ticket->setState(TicketStates::STATE_OPENED);
                }
            } elseif ($ticket->getState() === TicketStates::STATE_OPENED) {
                $ticket->setState(TicketStates::STATE_PENDING);
            }
        }

        $this->persistenceHelper->persistAndRecompute($ticket, false);
    }
protected function updateTicket(TicketMessageInterface $message)
    {
        $ticket = $message->getTicket()->setUpdatedAt(new \DateTime());

        if ($message->isLatest() && ($ticket->getState() !== TicketStates::STATE_CLOSED)) {
            if ($message->isCustomer()) {
                if ($ticket->getState() === TicketStates::STATE_PENDING) {
                    $ticket->setState(TicketStates::STATE_OPENED);
                }
            } elseif ($ticket->getState() === TicketStates::STATE_OPENED) {
                $ticket->setState(TicketStates::STATE_PENDING);
            }
        }

        $this->persistenceHelper->persistAndRecompute($ticket, false);
    }
protected function updateTicket ( TicketMessageInterface $ message ) { $ ticket = $ message -> getTicket ( ) -> setUpdatedAt ( new \ DateTime ( ) ) ; if ( $ message -> isLatest ( ) && ( $ ticket -> getState ( ) !== TicketStates :: STATE_CLOSED ) ) { if ( $ message -> isCustomer ( ) ) { if ( $ ticket -> getState ( ) === TicketStates :: STATE_PENDING ) { $ ticket -> setState ( TicketStates :: STATE_OPENED ) ; } } elseif ( $ ticket -> getState ( ) === TicketStates :: STATE_OPENED ) { $ ticket -> setState ( TicketStates :: STATE_PENDING ) ; } } $ this -> persistenceHelper -> persistAndRecompute ( $ ticket , false ) ; }
Updates the ticket.

@param TicketMessageInterface $message
Updates the ticket .