With today's company fighting over marketshare, its a shame that ASUS can get away with the inept staff answering thephone. I agree with the previous comment that ASUS TECH SUPPORT IS HORRIBLE WHICH IS A CON IN MY OPINION. Summary: I've had this laptop for 2 months, out of the blue the power adapter stops working. Call tech support, standard email the form and fax it back in to us. I called back to ensure that received it, they had. But no one could tell me when my part would be shipped nor could they tell me where to buy it ON THEIR WEBSITE!!! Frustrated I hung up and tried to call back 3 days later to be told that it takes 2-3 days for turnaround time. This was the 3rd day and part still had not been shipped. Asked the customer service rep. If it's not shipped on the next business day, called on a Friday they are closed on weekends, what was the next step. The rep did not even answer my question, I had to ask him, if he understood what I ask or if he spoke english because he didn't even try to acknowledge my question. Was searching online for a power supply when I found this site. I'm tired of the inept service. If you are looking for a netbook pc DO NOT BUY FROM ASUS!!! Unless you want to be inconvenienced with a non working power supply which you can't find a replacement for because they made the attachment so small. I'M REALLY FRUSTRATED BY THIS EXPERIENCE. HOW DOES THE POWER SUPPLY NOT WORK!!! I spoke with a service rep at Micro Center and his girlfriend is having the same problem with her power adapter, so it's not just an isolated incident!!!
SUPPORT#QUALITY_negative COMPANY#GENERAL_negative POWER_SUPPLY#QUALITY_negative POWER_SUPPLY#OPERATION_PERFORMANCE_negative POWER_SUPPLY#DESIGN_FEATURES_negative LAPTOP#GENERAL_negative