This is my first Dell I heard their customer service was lacking and that they were working on improving it! I purchased this laptop 9 months ago! The DVD burner broke after burning 3 DVD'd during that time! They sent me a replacement part and without informing me are requiring that I return it within 15 days or contact them and let them know the broken part will be returned later. I am currently out of town and called to inform them the broken part would be returned when I got back in town. If this is an improvement in Customer Service then I would hate too see what it was before! I spoke to 4 different people and was told they needed to transfer me to a 5th person! Needless to say I told them No and have a nice day and hung up! I can guarantee this will be the last Dell I will ever purchase! Breaking within 1 year of purchase and speaking to 4+ people to report the damaged part will be returned late! I do not recommend this company or their products!!!!
OPTICAL_DRIVES#QUALITY_negative SUPPORT#QUALITY_negative LAPTOP#GENERAL_negative COMPANY#GENERAL_negative LAPTOP#QUALITY_negative