I paid for extra memory and the 17-inch screen, as well as the top of the line DVD and CD burners. I custom ordered the machine from HP and could NOT understand the techie due to his accent. Finally was able to reach a young lady in California and ordered the machine and was subsequently given a delivery date. The leather carrying case, keyboard and mouse arrived in two days from Memphis warehouse. The computer was two weeks late in delivery because HP forgot to complete the required import paperwork. My laptop cost approximately $2,300 and DIED after only 2-years, 10-months and 18-days of use. Although my model was listed as recalled, HP denied my claim. Accordingly, I have decided to NEVER purchase another HP product (my five year old Compaq) lasted 5-years before the hard drive crashed. I visited the Apple Store and was impressed with the 17-inch MacBook Pro. The quality, engineering design and warranty are superior--covers damage from dropping the laptop. If the number of patrons in the Apple store are any indication, HP and other PC manufacturers need to take note.
SUPPORT#QUALITY_negative SHIPPING#QUALITY_negative LAPTOP#QUALITY_negative LAPTOP#PRICE_negative LAPTOP#GENERAL_negative COMPANY#GENERAL_negative