title: Communication from the Commission to the European Parliament, the Council, the European Central Bank and the Economic and Social Committee - A framework for action on combatting fraud and counterfeiting of non- cash means of payment

eurovoc_concepts:
electronic money
fraud
industrial counterfeiting
organised crime
payment

text: COMMISSION OF THE EUROPEAN COMMUNITIES Brussels, 01. 07. 1998 COM(1998) 395 final COMMUNICATION FROM THE COMMISSION to the European Parliament, the Council, the European Central Bank and the Economic and Social Committee A FRAMEWORK FOR ACTION ON COMBATTING FRAUD AND COUNTERFEITING OF NON-CASH MEANS OF PAYMENT Introduction While the potential for economic growth in the Union is unprecedented thanks to the advent of the Single Market and to the Information Society, organised crime is however increasingly becoming a threat to society, organising itself across national borders and taking advantage of the free movement of goods, capital, services and persons. Technological innovations such as Internet and electronic financial services turn out not only to facilitate legitimate business, but also to be convenient vehicles either for committing crimes or for transferring the resulting profits into seemingly licit activities. To ensure the orderly conduct of economic and social activity to the benefit of users and providers of goods and services, society requires sound, user-friendly, efficient, and secure payment mechanisms. A key to promoting the necessary confidence is to sec to it that adequate guarantees exist that payment instruments may not be used tor or in association with illicit activities. The European Council in Dublin, December 1996, underlined its absolute determination to fight organised crime and stressed the need for a coherent and coordinated approach by the Union. Turning this resolve into concrete action, the European Council in Amsterdam, June 1997, endorsed an Action Plan to combat Organised Crime1, in which, among other things, it calls on the Council and the Commission to examine and address, by the end of 1998, the issue of fraud and counterfeiting relating to all non-cash payment instruments, including electronic payment instruments. 2 This Communication focuses on non-cash payment instruments. The Commission is separately addressing the issue of falsification and counterfeiting of bank notes and coins in euro. Purely national frauds are becoming international frauds. Payment card crime, for instance can be committed anywhere cards are accepted as a means of payment or for money withdrawal. As non cash means of payment can be, as a rule accepted in non face-to-face transactions, they play a significant role in cross-border transactions, be they under traditional forms or in electronic commerce. Furthermore, large-scale frauds involve a multiplicity of "specialist" players and are mostly committed by organised groups of criminals. The sophistication and internationalisation of criminal behaviour demonstrate the need for a co-ordinated action at European level. The need to address the problem of criminal activities directed at or involving payment instruments is gathering further momentum in the light of current and prospective institutional, economic and technological changes, notably: 1 : Action Plan to Combat Organised Crime, adopted by the Council on 28 April 1997, OJ C 251, 97/C 251/01, 15 August 1997. The Commission is presently preparing a Green Paper on the fight against counterfeiting and piracy in the Internal Market, which aims to protect intellectual property rights whilst allowing the proper functioning of Internal Market. • • the changeover to the Single Currency which, in particular throughout the transitional period before introduction of euro bank notes and coins, will be facilitated by the availability of transparent and secure electronic payment mechanisms; the advent of the Information Society and Electronic Commerce which, as is highlighted in the Communication on "A European Initiative in Electronic Commerce"3, require efficient payment facilities. A Commission study of 1997 on the forms of fraud occurring in the European Union, underlined in particular the frequency and considerable amounts involved in payment card fraud. 4 In December 1996 a conference was funded by the Commission, dealing exclusively with Organised Payment Card Crime, which further underlined these tendencies as well as the gaps existing in national legislation. 5 1. The present Communication sets out the Commission's assessment of the problem, and proposes a framework of measures to promote an adequate "security environment" for payment instruments and the underlying systems. It consists of two components: 2. Firstly, the Commission presents (in Annex 1) a proposal for a draft Joint Action. The aim of the Joint Action is to ensure that fraud and counterfeit of non-cash means of payment is recognised as a criminal offence in all Member States, punishable by effective, proportionate and dissuasive penalties. 3. Secondly, a further set of actions is presented (in Annex 2) for consideration by all interested parties. In order to assess clearly what additional measures might be needed in this field, the Commission invites all interested parties to comment (in writing) to these actions no later than 31 December 1998 to: The Director-General - DG XV European Commission Rue de la Loi 200 B-1049 Brussels Fax: (+32 2) 295. 65. 00 E-mail: JOHN. MOGG@DG15. ŒC. RK report Communication to the European Parliament, the Council, the Economic and Social Committee and the Committee of the Regions, COM(97) 157 of 15 April 1997. The the http://www. deloitte. ca/Whatsnew/Headlines/lnternatFraud. htm The Final report of the project Co-operation to Combat Organised Payment Card Crime, organised by the Metropolitan Police, England, and the National Police Agency, The Netherlands, describes the research done as well as the results of the conference. Fraud Without published Frontiers study from at is - - 1. The nature and extent of the problem Although non-cash means of payment includes an ever changing set of component systems or instruments (see section 2. a below) the main statistical evidence about the size of the problem of fraud and counterfeit is derived from the more senior systems, such as cheques and payment cards. The global payment cards industry turnover is fast approaching US S 2. 000 billion per year, out of which approximately US $ 3 billion is declared lost each year as a result from card crime. This may represent only 0,15% of volume, but still considerable amounts are affected, and in light of the expected growth in issuing of new cards by up to 25 % annually, the amounts are far from negligible. Approximately 25 % of all payment card losses are incurred by issuers in the European Union. Although losses have traditionally for the most part occurred domestically, increasingly they are incurred by card crimes originating abroad. Measures to combat fraud are mainly taken domestically, which in several cases has led to at least temporary declines in the occurrences of domestic fraud, while crime shows its adaptability by increasing proportionally internationally. In addition to the problem of fraud and counterfeit associated with cheques and payment cards, a potential risk is that of the systemic fraud, i. e. attacks ("hacking") against the underlying computer networks which may also impact on the payment instruments and systems. Cross-border card crime is therefore a real issue for the Member States of the European Union as well as for the payment system industry and for users. The European Parliament, consulted on a draft joint action aimed at the exchange of information between the law enforcement agencies and the payment card industry, insisted on the need for' consistent and comprehensive action when adopting its resolution on 15 May 1998. Payment services are not provided in a legal vacuum. The aim of the existing Community regulatory framework is the creation of a common single area, within which capital, people, goods and services may freely circulate. A brief summary of the constituting elements of such a framework is provided for in Annex 1. 2. The payment systems and their actors This section describes non-cash payment instruments and underlying payment systems - their therein and their respective functions. Given the rapid features - the main participants development of the sector, the table below is purely indicative. Furthermore, the most innovative payment instruments may provide holders with the possibility of performing multiple functions. a) Classification of payment instruments and systems according to their functions For ease of analysis, payment instruments, with the exception of legal tender (i. e. bank notes and, to a large extent, coins), may include the following : • pre-paid paper instruments (e. g. travellers' cheques, vouchers, bonuses, etc. ) • • • stored-value electronic instruments (i. e. pre-paid cards and software-based electronic money). traditional paper instruments (e. g. cheques), traditional (quasi-)electronic instruments (e. g. all types of payment cards, except for pre-paid cards: credit, debit, deferred debit cards, T&E cards) as well as • remote electronic banking applications (i. e. home/phone/PC techniques). PAYMENT INSTRUMENTS (other than cash) A I. Pre-paid paper Instruments I A2. Stored- value electronic Instruments i) travellers' cheques i) pre-paid cards ii) vouchers ii) software- based electronic money lii) bonuses B LI Traditional paper Instruments i) cheques, bills of exchange ii) paper and electronic credit/debit transfer orders B2. (quasi-) 1 B3. Remote electronic banking Electronic instruments i) all types of payment cards (except pre- paid cards) ii) paper and electronic credit/debit transfer orders i) home/phone/ PC techniques ii) paper and electronic credit/debit transfer orders b) Definition of the actors in a payment system Presently, under a payment scheme, the following recurrent participants (and functions) may almost invariably be identified: • • • "the issuer": this is typically the (financial) institution which, in the course of its business (pursuant to a contract concluded with the user) makes available to a user an instrument that may be used for making payments6; "the user": this is typically a person (natural and/or legal) who (pursuant to a contract concluded with an issuer) holds a payment instrument that may be used for payment, "the acceptor": this is typically the trading or service establishment that accepts, on its behalf or on behalf of its network, payment of goods and services by holders making use of a payment instrument; • "the acquirer": this is typically the (financial) information from the acceptor and is responsible for the settlement with the latter. institution that collects transaction Given that all schemes rest on a multiplicity of issuers, users, acceptors and acquirers, it is not uncommon for the scheme to rely on mutually agreed procedures for the clearing (i. e. the In the case of electronic money, the issuer of the electronic money, the issuer of the card, and the institution which makes the card available to the user might be different entities. transmission, reconciling and confirmation of payment orders) and settlement (i. e. the discharge of obligations as between the parties through transfer of the amounts due) of transactions. In this respect, the role of network operators (e. g. frequently, but not exclusively telecom operators) as carriers of financial information, although not one of direct participation in a payment system, needs to be borne in mind. 3. Information Society and the advent of Electronic Commerce The global Information revolution, and its most striking examples Internet and the growth of electronic commerce, is already transforming the way in which business and people interact. It has the potential to become the key stimulus for the world's economy into the next century. It appears to have become an important business tool, also affecting every day life. The Internet has therefore the potential of striking initial and transactional costs down to a fraction of the more traditional ways of transacting. This could be particularly true of the financial services industry and, especially, of systems and instruments for effecting payments. Perhaps more important in the present context is to understand if, and when so how, crime may exploit information technology. The question to be answered is whether the Information Society and, information communication systems they bring, are giving rise to new threats or barely accelerating traditional patterns7. the consequential enhanced use of in particular E-commerce, with In the context of its work on the Information Society and Electronic Commerce, the Commission has already launched a number of initiatives, aiming in particular at establishing a clear framework for its further development, so as to stimulate investments in electronic commerce services with ensuing benefits for EU in terms of growth, competitiveness and employment. s Urgent progress and successful implementation of these initiatives will no doubt contribute to the establishment of an enhanced security environment, thus ultimately also benefit payment systems and instruments. 7 initiatives include: the Communication on An European A study on computer-related criminal activities (tfoe COMCRIME study) has been commissioned by DG XIII and was recently finalised by Prof. Sieber, Univ. Wilrzburg, and Prof. Kaspersen, Free Univ. of Amsterdam. http://www2. echo. lu/legal/en/comcrime/sieber. html These in Electronic Commerce |C0M(97)I57 final of 15. 04. 1997]; the proposal for a European Parliament and Council Directive |COM(97)356 final of 09. 07. 1997 (97/0198 (COD)] on the Legal Protection of Services based on, or consisting of, Conditional Access; the Communication from the Commission to the European Parliament, the CounciJ, the Economic and Social Committee and the Committee of the Regions [COM(97) 503 final of 1 October 1997] on Ensuring Security and Trust in Electronic Communication: towards a European Framework for Digital Signatures and Encryption; the proposal for a European Parliament and Council Directive [COM(98)297 final of 13. 05. 1998] on a common framework for electronic; the Communication on Globalisation and the Information Society - The Need for Strengthened Co-ordination" [COM(98)50 final]; the proposed Action Plan to promote the safe use of the Internet O. J. C 48 of 13. 02. 1998. , which focuses at increasing confidence in the networks by a number of action lines and is therefore part of activities to further electronic commerce. Initiative 4. Criminal law a) substantive law - types of criminal offences Criminal legislation in relation to payment instruments is generally based in all Member States on the concept of "forgery" and "counterfeiting". However, these terms do not have the same meaning in all Member States' criminal law. In general, the two elements of these behaviour are the act of making a false instrument or forging a genuine instrument and the fraudulent intent of using it. Some legal systems include other requirements such as the existence of a "substantial effect". All Member States' criminal legislation have criminalised the counterfeiting of banknotes and coins. As regards traditional paper instruments (i. e. cheques), the divergence between legislation in the Member States is more significant. In relation to payment methods such as payment cards, the difference is even more important. In some countries, to commit the offence, the offender must actually use the means of payment and sometimes even a proof of intent is required. The mere possession of a stolen or counterfeited payment card or the theft of a payment card are not considered as offences in all Member States. Difficulties increase when criminals make, use and possess counterfeited payment cards rather than misuse lost or stolen cards. Most Member States have no laws expressly relating to payment card crime and rely on existing legislation drafted for more classical deceptions using documents which is not fully adapted to technological innovations. Computer and information technology abuse interacts with fraud related to payments, where the fraudsters utilise an electronic payment system, or indeed whenever the payment transaction is processed electronically. Criminal misuse of computers to defraud the beneficiary of a payment, the payment card industry, or the financial institution is not always covered by existing legislation. Unauthorised access is not criminalised everywhere. Manipulation of data in order to illicitly effect a transfer of funds is not necessarily included in the concept of swindling where this requires deceit or exploitation of a mistaken belief, which could not easily apply in computerised communications. Criminal organisations exploit such differences and operate from the least protected market. Those differences in the investigation and prosecution of fraud across national boundaries. in Member States' legal systems pose considerable difficulties A first conclusion to be drawn is therefore that in an attempt to deal with a Pan-European problem, one should avoid making these established terms the departure point, and instead focusing on the behaviour giving rise to the problem. A second conclusion is that any instrument-based or instrument dependent classification should be abandoned, in favour of more durable and flexible categories. Indeed, criminal activity is not, a-priori and in itself, instrument-specific. Much rather, criminal offences may be : (i) directed at the payment instrument itself, and at the security features that enable, restrict and/or protect access to use of the payment instrument, (ii) directed at the payment transaction itself, including the system for ordering, collection, processing, clearing and settlement thereof, and/or (iii) related to the means for preparing and carrying on the criminal activity, including the (elaboration of the) device-making equipment. As a consequence, it is proposed to describe the types of behaviour which should be combated, avoiding the use of established offences while focusing on the target of the offender. This classification should be "intent-related" and "instrument-neutral", so as to avoid too precise a codification of offences, which could be subverted by technology or service innovation and which could lead to divergent interpretations of the offences. Finally, it is useful to highlight that a behaviour-related approach has already been implemented - and appears to have been largely successful - in the United States, where older criminal legislation for consumer protection related to credit cards combined with newer legislation targeting most types of manipulations with access devices, covers all non paper-based payment methods, focusing mainly on remote access products. b) procedural law In order for any court to be permitted to pass judgement over the behaviour of a person, the court must be satisfied that it has jurisdiction or right to rule over that person. In criminal law, the criteria for jurisdiction is normally that the criminal act has taken place on the territory of the State where the court is located, although in some Member States and for some offences the nationality of the offender will be a determining element regardless of where the offence was committed. For most crimes against non-cash means of payment, and particularly systems based upon telecommunications infrastructures, a transaction may cross one or more jurisdictions on its way between the originator (the culprit) and the target (the victim), or vice versa. Depending on how criminal law is constructed in the states involved, jurisdiction can prevail in the sending as well as in the receiving slate simultaneously. The opposite may also be true, that none of the States will have jurisdiction, any proposal on approximation of substantive criminal law provisions should therefore be followed by a discussion on the question of jurisdiction, and any discussion on mutual assistance must be preceded by such a discussion. Cooperation between judicial authorities in criminal matters is mainly effected by providing mutual legal assistance and through extradition arrangements. In the former case, a Member State that wishes to prosecute for offences but needing evidence from another Member State, can request and receive such evidence from the state concerned. The arrangements for doing so are mainly based upon bilateral agreements between States and the 1959 European Convention on Mutual Assistance and its protocol. Member States are at present working on a draft European Union Convention to supplement the provisions of the 1959 Convention insofar as they apply to the Member States of the European Union. The future Convention will seek to improve and make more efficient the applicable procedures. The Action Plan endorsed by the European Council in Amsterdam, in its Recommendation 16, refers to the importance of this work for efficient judicial cooperation in the fight against organized crime. Extradition arrangements are also in place whereby a Member State can have a person charged with a serious offence or convicted of such an offence returned from another Member State for prosecution or to serve his/her sentence in the Member State concerned. The main instrument that provides arrangements for such cooperation is the 1957 European Convention on Extradition and its protocols. In order to supplement and facilitate the application of this Convention, Member States adopted in 1995 an EU Convention on Simplified Extradition Procedures which provides for a simplified procedure for persons who consent to extradition. The 1996 EU Convention relating to Extradition further improves the conditions applying to extradition between Member States by i. e. making a broader range of offences extraditable by decreasing the threshold of sentence necessary for an offence to be extraditable. 5 International aspects To ensure that approaches envisaged at the worldwide level is coherent and compatible with that of the EU, it is important that all parties (authorities, industry and users' groups) seek to co ordinate their initiatives in the relevant international fora and groups, establishing wherever possible global agreements. For instance, following the Halifax Summit, the G-8 set up a Senior Experts Group on Transnational Organised Crime, the so called "Lyon Group". Among its activities, it has discussed the launching of joint projects to investigate and combat particular forms of organised crime. Fraud to payment cards and to other access devices received particular attention in this context. Currently, the Commission is participating in the discussions of all these for a with an objective to avoid unnecessary duplication of efforts and facilitate coordination. Furthermore, a working group under the Council of Europe (the PC-CY or "Cybercrime" working group) is currently preparing a Draft Convention on Computer-related crimes, in which an important feature is a list distinguishing traditional offences that can be committed in a computer environment (e. g. "swindling"), from new offences, which are intrinsically computer- related (e. g. "hacking"). Apart from ongoing information exchange activities with Countries of Central and Eastern Europe and PHARE-fmanced projects, it should be noted that the Title VI Programs GROTIUS and OÎSIN have a potential for financing individual projects directed at improving cross-border cooperation through enhanced knowledge, training and competence of the relevant groups of practitioners in Member States, and that these Programs are open also to participants from the candidate countries. Finally, in the context of the pre-aceession strategy and Accession Partnerships, consideration is being given to develop programs to take account of policy towards combating organized crime. This could include, where appropriate, the problem of fraud and counterfeit of non-cash payment systems. 6. Towards a Union Policy: sharing responsibilities In the light of the sections above, the Commission believes that the answer to the problem lies in a common approach, rather than on isolated, partial initiatives. Moreover, the fundamental element of such an answer is that it calls for a sharing of responsibilities amongst all (directly or indirectly) interested parties, within a hierarchy of responsibilities. First of all, instruments and the underlying systems and features allowing for their use, must be technically suitable as is necessary to reduce the potential scope for criminal abuse. This is by far the "conditio sine qua non" and the first step for an effective response to crime. It must be a primary responsibility of the industry as a whole (and participating financial institutions individually) to strive towards ever more secure payment applications, as it is to clearly disclose to users the actual level of security associated with the different payment product;: they oOer. Tliis responsibility needs to be extended to encompass network operators, on whom it rests lo ensure the secure exchange of financial information. However, there is no doubt that technical security on its own will only help in so far as, and !o the extent that, it succeeds in raising the protective threshold. It is not and should no- be viewed as the conclusive solution. A" actors concerned and authorities must also pky their part in promoting and implementing the appropriate framework that will lead ; to provide incentives for early detection measures (prevention), and to establish a safety net designed at sanctioning offenses where these have occurred (sanctions). Secondly, crime is in no way a geographically constrained phenomenon, even \CÏH SO in tb: Ugb of the present prospective information revolution. To enhance the eiTectiveniuss of awy -. u^ba, there is a need wherever possible io ensure consistency of approach at internatiouâ1 bvd This is particularly true of organised crime, which has time and time again demonstrated îhtvuas^ v?-. h which it can conveniently migrate towards and operate from safer havens. Joint Action on Fraud and Counterfeiting of Non-Cash Means of Payment In order to meet the challenge posed by the threats of crime in the form of fraud and counterfeit of non-cash means of payment, the Commission is proposing a draft Joint Action. Its aim is to ensure that fraud involving all forms of non-cash means of payment is recognised as a criminal offence and punishable by effective, proportionate and dissuasive sanctions in all EU Member States, and that appropriate mechanisms of co-operation are put in place in order to prosecute these offences efficiently. This is without prejudice to the faculty for Member States to incriminate additional forms of e. g. computer crime, like the mere unauthorised access to an information technology-based payment system. The Joint Action deliberately avoids the use of strictly defined qualifications under existing criminal law because they do not cover the same elements everywhere. The approach taken instead is to describe the various behaviour which should be criminal offences throughout the Union in a way which does not limit the Joint Action's application to particular types of non-cash payment instruments. In order to do so, the list of Article 2 is drawn up on the basis of the direct aim pursued by the offender. It looks at the immediate target of the fraudster: whether the attack is directed at the payment instrument or at the making of payment instruments, or whether it is directed at one or more payment transactions, or at the system itself for ordering, collecting, processing, clearing, and settling the payment transactions. Therefore, the form of a joint action was preferred: it indicates the result to be achieved while leaving to the national authorities the choice of method. The proposed Joint Action has of course been drafted on the basis of the Maastricht Treaty. It will have to be adapted to the new legislative framework and will take the form of a Framework Decision, when the Amsterdam Treaty comes into effect. 9 Under the existing treaty, Article 3 paras 6 and 7 and Article 6, which deal with judicial cooperation, are not formally part of the Commission's initiative. They are submitted for consideration by the Commission in order to complete the text. Finally, the proposal has to be seen in the context of other instruments already adopted or still in the course of discussion like the joint action criminalising the participation in a criminal organisation'0, the Joint Action establishing the European Judicial Network" and the draft convention on mutual assistance. 12 Additional Actions This means in particular that Art. 35 of the consolidated version of the Treaty on European Union will apply, which provides that the Court of Justice shall have jurisdiction to give preliminary rulings on the validity and interpretation of Framework Decisions, subject to declarations made by the Member States. It also provides for the possibility of submission of statements of case or written observations to the Court and gives the Court jurisdiction to review the legality of Framework Decisions and to rule on disputes between Member States on the interpretation of Framework Decisions where such disputes cannot be settled by the Council within 6 months of having been referred to it by one of its Members. Draft Joint Action adopted by the Council on the basis of Article K. 3 of the Treaty on European Union on making it a criminal offence to participate in a criminal organization in the Member States of the European Union, (not published) Proposal for a Joint Action to create a European Judicial Network (not published) Draft Convention on Mutual Assistance in Criminal Matters between the Member States of the European Union (not published). 11 Furthermore, a set of actions are set out in Annex 2. All interested parties are invited to consider these actions, with a view to taking the necessary measures for their effective implementation. Furthermore, in order to assess clearly what additional measures, including the legislative ones, might need to be taken in this field, the Commission intends to stimulate a wide-ranging debate with all interested parties and encourage them to respond to the issues raised in this Communication. Comments (in writing) to these actions are requested no later than 31 December 1998. 12 JOINT ACTION ON COMBATTING FRAUD AND COUNTERFEITING OF NON-CASH MEANS OF PAYMENT Annex 1 13 EXPLANATORY MEMORANDUM Commentary of the articles Article 1 Article 1 contains definitions of terms used in the Joint Action. These definitions are without prejudice to more specific definitions in the Member States. Paragraphs î and 2 contain core definitions for the Joint Action. Paragraph Î defines 1. "(non-cash) payment instrument as described under point 1 before, i. e. including all payment instruments with the exception of bank notes and coins. 2. Paragraph 2 defines "'payment transaction" as any transaction for obtaining of money or value, making or receiving of payment in respect of goods, services and any other thing of value and/or the issuing of an order involving transfer of funds , through a payment instrument. The definitions include software and are linked to Article 2 (k) which lists prohibited 3. activities related to device-making equipment. The definition of "legal person" is taken from the Second Protocol to the Convention 4. on the protection of the European Communities' financial interests'. "money laundering" is defined as in the Council Directive 9Î/308/EEC of 5. 10 June 1991 on the prevention of the use of the financial system for the purpose of money laundering The term "national 6. is to be understood in accordance with declarations made by Member States to Article 6(1) (b) of the European Convention on Extradition of 13 December 1957. The Extradition Convention will apply to serious cases under this Joint Action as referred to in Article 3. 3. a. Article 2 Article 2 describes the behaviour which the joint action proposes should be incriminated in ail Member States, if it is not yet the case, and made subject to the provisions set out in Articles 3,4, 5 and 6. The behaviour listed in Art. 2 do not cover mere breaches of contractual obligations. a) typically corresponds to the theft of cheques or cards; b) covers, e. g. the creation of completely false cards, as well as the forging of existing ones; OJNoC221, 19. 7. 1997 p. 11 --?. c) corresponds to the selling, transmitting, etc. , of payment instruments, false or falsified, as well as of genuine instruments, but without authorisation of the legitimate holder; d) covers the knowing possession of a payment instruments falling under (a) or (b) e) f) g) h) i) j) k) 1) targets the actual use of a payment instrument falling under (a) or (b); deals with the case where a merchant or a service provider knowingly accept a payment made under the circumstances described under (e); addresses cases where for instance genuine card identification data are used without the authorisation of the legitimate holder to make a payment by phone; covers the case where completely false data are used for the same purpose; it is not to be understood as prohibiting pseudonyms as identification by the legitimate holder; concerns the situation where, for instance, the information circulated within the processing system are intentionally modified so as to direct the order to the benefit of an account, other than the legitimate beneficiary of the order; deals with the case where identification data are transmitted to a person who is not entitled to that information and would or could use them to obtain value or pecuniary advantage; relates to the means for preparing or carrying on one of the criminal behaviours described before; covers the case for instance of possession of specially designed holograms or papers for printing cheques; m) extends incrimination to anyone who would assist or instigate any of the behaviours previously described or who knowingly benefits therefrom. Article 3 This article requires Member States to review their existing law and practice with a 1. view to ensuring that the measures set out in paragraphs 1 to 7 are achieved. Paragraph 1 provides that the list of behaviour set out in Article 2 should be classified 2. as criminal offences. 3. Paragraph 2 provides thai legal persons should be liable for the offences envisaged by paragraphs 1 and 5, committed for their benefit by any person, acting either individually or as a part of the organ of the legal person in accordance with the modalities of national law. This text is modeled on Article 3 of the Second protocol to the Convention on the protection of the European Communities' financial interests but it has been modified so that it does not have the requirement that the person committing the offence should have a leading position in the organisation and does not include liability arising out of lack of supervision or control. /IS 4. Paîii^i-ïïpfc " puts an onus on Member States to provide ibr appropriate punishment of offence:. Insofar «. noterai persons are concerned, the provisions are modeled on provisions contained in 'iix^ Converuicn on the protection of the European Communities' financial interests, the Pro;o-:oî to ihsri. Convention and the Convention on the fight against corruption involving ofticiais of the European Communities or officials of the Member States of the EU. Penalties must be effective, proportionate and dissuasive. 2 In complying with this ruling , the Member States have some discretion in determining the nature and severity of th*î penalties which may be provided for. These nted not always necessarily involve deprivation of liberty. Fines might be imposed in addition or as an alternative to imprisonment. The article does, however, require Member States to provide for penalties involving deprivation of liberty, which can give rise to extradition, in the most serious cases. It will be for the Member States to decide what criteria determine the seriousness of an offence in the light of their respective legal traditions. As far as legal persons are concerned, in some jurisdictions the concept of criminal liability of legal persons does not exist. This fact is recognised in Article 4 of the Second Protocol to the Convention on the protection of the European Communities' financial interests and that Article is the model used for this provision but sanctions more appropriate foi offences involving Community and national officials have not been included in this text. The requirement is for effective, proportionate and dissuasive sanctions, the minimum obligation is to impose criminal or non-criminal fines. 5. As not all Member States have yet ratified the WO European Convention on Laundering, Search, Seizure and Confiscation of the proceeds from crime, paragraph» 4 requires Member States to take the necessary measures to make possible the seizure and confiscation or removal of the instruments and proceeds of the offences envisaged by paragraph 1 and money laundering or property the value of which corresponds to sisch proceeds. Instruments, proceeds or other property seized or confiscated should be dealt with in accordance with national law. 6. The money laundering provisions of the 1990 European Convention is applied to predicate offences in accordance with declarations made by parties to mat Convention. The EC Directive is limited to proceeds derived from drug trafficking offences at present although the Directive may in future be extended to all serious crime. Paragraph 5 establishes money laundering related to the proceeds of the offences envisaged by this joint action as a criminal offence. Money-laundering is defined in Article 1 in accordance with Council Directive 91/308/EECof 10 June 1991. 7. The international nature of fraud to non-cash means of payment means that fo combat it effectively rules on jurisdiction and on extradition need to be clear and to be as progressive as national legal systems will allow to guard against persons evading prosecution. For that reason the provisions in this paragraph are modelled on provisions used for forms of crime The expression is taken over from a judgement of the Court of Justice of the European Communities (ctse 68/88, Judgement of 21. 9. 1989, ECR. 2965) expressed as follows: (the Members States) "must ensure In particular that infringements of Community law are penalised under conditions, both procedural ?uid substantive, which are analogous to those applicable to infringements of national law of a similar nature and importance and which, in any event, make the penalty effective, proportionate and dissuasive. " s1 c with particular international dimensions. The models used are the jurisdiction provisions of the Convention on the protection of the European Communities' financial interests, the Protocol to that Convention and the Convention on the fight against Corruption involving officials of the Communities or officials of Member States of the European Union. 8. Paragraph 6 establishes a series of criteria conferring jurisdiction to prosecute cases involving the offences covered by the Joint Action on national enforcement and judicial authorities. A Member State shall establish its jurisdiction in two situations: - where the offence is committed in whole or in part in its territory, irrespective of the status or the nationality of the person involved (territoriality principle) - where the offender is a national (active personality principle). The criteria of their status means that jurisdiction can be established regardless of the lex locus delicti. It is up to Member States to prosecute for offences committed abroad. This is particularly important for Member States which do not extradite their own nationals. However, as not all Member States' legal traditions recognise extraterritorial jurisdiction, Member States may, subject to the obligation under paragraph 7, limit their jurisdictions to the first of these two situations. In addition if they do not do so they can still make the jurisdiction rule in the second situation subject to specific situations or conditions. 9. Paragraph 7 takes account of the fact that some Member States do not extradite their nationals and seeks to ensure that persons alleged to have committed fraud to non-cash means of payment do not evade prosecution because extradition is refused in principle on nationality grounds. A Member State which does not extradite its own nationals must take the necessary measures to establish its jurisdiction over the offences concerned when committed by its own nationals outside its territory. The offences may have been committed in another Member State or in a third country. In such circumstances the requested Member State must submit the case to its legal authorities for the purpose of prosecution. The provision is not intended to affect national rules regarding criminal proceedings. The requesting Member State must transmit the files, information and exhibits relating to the offence to the Member State which is to prosecute the offence. The requesting Member State shall be informed of the prosecution initiated and of its outcome. Article 4 The purpose of Article 4 is to provide for co-operation between public and private bodies and bodies involved in the control of payment systems and the authorities responsible for investigation and punishment of the offences envisaged by the Joint Action. Each Member State must take the necessary measures, while respecting its own internal law, to ensure that the bodies concerned advise the relevant authorities where there is reasonable ground for suspecting that an offence has been committed as well as providing all reasonable information and, ii" appropriate take part as experts iu the procedures. This article is modeled on the ^ provisions of the Joint Action concerning action to combat trafficking in human beings and sexual exploitation of children3. Article 5 The purpose of this provision is to clarify that each Member State must ensure that the obligations as they arise from Directive 95/46/EC on the protection of individuals with regard to the processing of personal data and on the free movement of such data are also met in relation to the processing of personal data provided for in this Joint Action. The possibility of exchange of personal data arises in particular in Article 4. The proposed wording is made pending a forthcoming general discussion of the issue of data protection in Title VI matters. Article 6 The purpose of this Article is to augment instruments on international co-operation to 1. which Member States are a party and which will apply to this Joint Action. International co-operation between judicial authorities in criminal matters is mainly effected by providing mutual legal assistance and through extradition arrangements. Mutual Assistance arrangements are contained in a number of bi-lateral and multilateral agreements , notably the 1959 European Convention on Mutual Assistance and its 1978 Protocol, the 1990 Convention on the Schengen Agreement and the Benelux Treaty. EU Member States are at present working on a draft European Convention and a Protocol to supplement the provisions of the 1959 European Convention on Mutual Assistance and its Protocol. Extradition arrangements are provided in the 1957 European Convention on Extradition and its protocols as well as in the Schengen Convention and the Benelux Treaty. Member States adopted in 1995 a EU Convention on Simplified Extradition Procedures which provides for a simplified procedure for persons who consent to extradition. A Convention signed in 1996 relating to Extradition further improves the conditions applying to extradition between Member States. Both these instruments will enter into force following completion of the national ratification procedures. Other EU instruments agreed, or planned to deal with organised crime will impact on the fight against fraud to non-cash means of payment. Examples are the Joint Action on the establishment of a Judicial Network to facilitate judicial co-operation between Member States and the Joint Action making it a criminal offence to participate in a criminal organisation. Paragraph 1 requires Member States to afford each other the widest measure of mutual 2. assistance in respect of investigation, prosecution and carrying out the punishment imposed, relating to offences provided for in this Joint Action. When a positive conflict of jurisdiction occurs, paragraph 2 establishes that Member 3. States shall consult one another with a view to co-ordinating their action to prosecute effectively. OJ No. 63, 4. 3. 97, p. 2 4. Paragraph 3 puts an onus on Member States to ensure that information concerning the offences envisaged by the Joint Action, as well as information on persons convicted of such offences and information useful for investigation and prosecutions is organised in such a way that it is accessible for effective use and exchange with other Member States. This provision is modeled on a similar provision in the Joint Action concerning action to combat trafficking in human beings and sexual exploitation of children4. Article 7 This is a standard article which refers to the follow-up and commitment for the implementation of this Joint Action. It establishes that the Council will assess on the basis of a report made by the Commission on the fulfillment by Member States of their obligations by the end of 2000. 4 OJ No. 63,4. 3. 97, p. 2 11 JOINT ACTION adopted by the Council on the basis of Article K. 3 of the Treaty on European Union on fraud and counterfeiting of non-cash means of payment THE COUNCIL OF THE EUROPEAN UNION, Having regard to the Treaty on European Union, and in particular Article K. 3 (2) (b) thereof, Having regard to the report of the High-Level Group on Organised Crime, approved by the Amsterdam European Council on 16 and 17 June 1997, and in particular Recommendation N° 18 of the Action Plan; Considering that fraud and counterfeiting of non-cash means of payment often operate on an international scale; Considering other instruments agreed by the Council such as the Joint Action establishing the European Judicial Network and the Joint Action on making it a criminal offence to participate in a criminal organisation in the Member States of the European Union will also assist in the fight against fraud of non-cash means of payment; Recognising the importance of the work developed by various international organisations (i. e. the Council of Europe, the G8, the OECD, Interpol and the UN); Whereas the Council considers that the seriousness and development of certain forms of fraud regarding non-cash means of payment require comprehensive solutions including both repressive measures and preventive strategies based on a sharing of responsibilities amongst the payment system industry, the individual users and the authorities; Whereas the Commission submitted a Communication entitled "A framework for action combating fraud and counterfeit of non-cash means of payment" which advocates a Union Policy covering both preventive and repressive aspects of the problem; Whereas this Joint Action is one element of such comprehensive approach; Whereas counterfeiting of non-cash means of payment, a clear legal instrument is needed; to achieve approximation of legislation in order incriminating fraud and HAS ADOPTED THIS JOINT ACTION: Article 1 - Définitions For the purposes of this Joint Action, and without prejudice to more specific definitions in the Member States' legislation, 1. 2. 3. 4. 5. 6. "(non-cash) payment instrument" shall mean an instrument with the exception of legal tender (i. e. bank notes and coins) enabling, alone or in conjunction with another (payment) instrument, the legitimate holder/payer, to obtain money or value, to make or receive payments in respect of goods, services or any other thing of value, to issue an order or message requesting or otherwise authorising the transfer of funds (in the form of a monetary claim on a party) to the order of a payee; ''payment transaction" shall mean obtaining of money or value, making or receiving of payments in respect of goods, services or any other thing of value, and/or the issuing of an order or message requesting or otherwise authorising the transfer of funds (in the form of a monetary claim on a party) to the order of a payee, through a payment instrument; "device-making equipment " shall mean any equipment (including software) designed or adapted for the access, manufacture or alteration of any, or part of any, payment instrument or payment transaction and shall include equipment designed or adapted to change or alter any information or data carried on or in any payment instrument or payment transaction; "legalperson " shall mean any entity having such status under the applicable law, except for States or other public bodies in the exercise of State authority and for public international organisations; "money laundering" shall mean the conduct as defined in the third indent of Article 1 of Council Directive 91/308/EEC of 10 June 1991 on the prevention of the use of the financial system for the purpose of money laundering. "national" of a Member State shall be construed in accordance with any declaration made by that State under Article 6(1) (b) of the European Convention on Extradition of 13 December 1957. t-7 Article 2 - Description of behaviour In order to combat fraud and counterfeit of non-cash payment instruments and payment transactions, each Member State undertakes to review their relevant national laws concerning the measures set out in Articles 3, 4, 5 and 6 relating to the following types of behaviour: a) misappropriation of a payment instrument; b) counterfeiting or falsification of a payment instrument; c) knowingly handling, unauthorised by the holder, of a payment instrument; d) knowingly possessing a misappropriated, counterfeited or falsified payment instrument; e) knowingly using a misappropriated, counterfeited or falsified payment instrument; f) knowingly accepting a payment made under the circumstances covered by the previous indent; g) knowingly unauthorised use of identification data for initiating or processing a payment transaction; h) knowingly using fictitious identification data for initiating or processing a payment transaction; i) manipulation of relevant data including account information, or other identification data, for initiating or processing a payment transaction; j) unauthorised transmission of identification data for initiating or processing a payment transaction; k) unauthorised making, handling, possession or use of device making equipment for the purpose of: • manufacturing or altering any payment instrument or part thereof; • • initiating or processing payment transaction, or changing or altering any information or data carried on, or in, any payment instrument or transaction; 1) knowingly unauthorised possession of an element or part of a payment instrument; m)involvement as accessory or instigator in, or knowingly obtaining of value or pecuniary advantage derived from any of the behaviours described above involving a criminal intention. 10 <l\ Article 3 - Measures to be taken at national level Each Member State shall review existing law and practice with a view to providing that: 1. The types of behaviour set out in Article 2 are classified as criminal offences. 2. Legal persons can be held liable for the offences provided for in paragraphs 1 and 5 committed for their benefit by any person, acting either individually or as part of an organ of the legal person in accordance with modalities to be defined in the national law of the Member State. 3. The penalties for these offences and for intentional participation in or attempt to commit them should: a) insofar as natural persons are concerned, be effective, proportionate and dissuasive criminal sanctions including, at least in serious cases, custodial penalties involving deprivation of liberty which can give rise to extradition; b) insofar as legal persons are concerned, be effective, proportionate and dissuasive sanctions which shall include criminal or non-criminal fines. 4. The necessary measures are taken to make possible the seizure and without prejudice to the rights of bona fide third parties, the confiscation or removal of the instruments and proceeds of the offences provided for in paragraph 1 and 5, for property the value of which corresponds to such proceeds. Any instruments, proceeds or other property seized or confiscated shall be dealt with in accordance with the national law of Member States. 5. Money laundering related to the proceeds of the offences provided for in paragraph 1 is established as a criminal offence. 6. It establishes its jurisdiction over the offences provided for in paragraphs 1 and 5 where: a) the offence is committed in whole or in part within its territory; b) the offender is one of its nationals. Subject to the provisions of paragraph 7, any Member State may limit the application of its jurisdiction to the rules laid down in paragraph 6. a. A Member State which does not apply such a limitation may nevertheless apply its jurisdiction to the rules laid down in paragraph 6. b only in specific cases or conditions. 7. Where a Member State does not extradite its nationals it should establish its jurisdiction over the offences provided for in paragraphs 1 and 5 when committed by its own nationals outside its territory. ?_1 Each Member State shall, when one of its nationals is alleged to have committed in another Member State an offence established in accordance with paragraphs 1 and 5 and it does not extradite that person to that other Member State solely on the grounds of his nationality, submit the case to its competent authorities for the purpose of prosecution if appropriate. In order to enable prosecution to take place, the files, information and exhibits relating to the offence shall be transmitted in accordance with the procedures laid down in Article 6 of the European Convention on Extradition of 13 December 1957. The requesting Member State shall be informed of the prosecution initiated and of its outcome. Article 4 - Co-operation from public and private services or bodies Each Member State shall take the necessary measures to ensure that the public and private services and bodies involved in managing, monitoring and overseeing the payment systems, while respecting the internal law of the Member State, will co-operate with the authorities responsible for investigation and punishment of the offenses established by this Joint Action. In particular they should: - advise those authorities on their own initiative, where there is reasonable ground for considering that one of these offences have been committed; - provide those authorities with all useful information either on request or on their own initiative; if appropriate, take part in the procedures as experts. Article 5 - Data Protection Concerning the processing of personal data, this Joint Action shall be implemented so as to ensure a level of protection equivalent to the protection foreseen in the European Parliament and Council Directive 95/46/EC on the protection of individuals with regard to the processing of personal data and on the free movement of such data. Data should he used only for the purposes for which it has been transmitted. 12 2// Article 6 - Co-operation between Member States 1. In accordance with applicable conventions, multilateral or bilateral agreements or arrangements Member States shall afford each other the widest measure of mutual assistance in respect of proceedings relating to offences provides for in this Joint Action. 2. Where several Member States have jurisdiction in respect of offences envisaged by this Joint Action, these States shall consult one another with a view to co-ordinating their action in order to prosecute effectively. 3. Each Member State shall ensure that information concerning offences envisaged by this Joint Action as well as persons convicted of such offences and information which could be useful for investigations and prosecutions of such offences is organised in such a way that it is readily accessible and can be effectively used and exchanged with other Member States, subject to national law governing secrecy of proceedings. Article 7 - Commitment and follow-up 1. Each Member State shall bring forward appropriate proposals to implement this Joint Action for consideration by the competent authorities with a view to their adoption. 2. The Council will assess, on the basis of a report made by the Commission, the fulfilment by Member States of their obligations under this Joint Action, by the end of 2000. 3. This Joint Action shall be published in the Official Journal. 4. It shall enter into force on the date of its publication. 13 -2<> Annex 2 Actions to prevent fraudfmm occurring a) The payment system industry, as a whole, including network operators, are invited to 1 ) enhance the security intrinsic to the payment product on offer, the systems for the processing of transactions originated thereby, including the carrier network system, 2) upgrade the security of tools allowing for conditional & discriminatory access to the use of their payment products, 3) set up structures for exchange of information and learn from experience whilst also ensuring a high level of confidentiality and protecting the fundamental rights and freedoms of natural persons, and in particular their right to privacy. Furthermore, the payment system industry is invited to 4) set up training programs primarily destined for financial institutions' own staff, as well as the development of the necessary capabilities for systematic reporting of criminal activities to enforcement agencies, 5) promote educational material directed at users of payment products (principally retailers and holders). The Commission considers that the need for an early detection of criminal offences should in particular be taken into account by the industry when designing the payment instrument and the underlying systems (under 1 and 2). and declaring the (potential) fraud to the structures designed to this purpose (under 3). Furthermore, to ensure a harmonious and pro-competitive development o( the market for payment services, the Commission is of the opinion that attention should be paid to ensuring that actions under 1) and 2) do not lead to an unwarranted hindrance oi' competition and of the development of the Information Society as a whole, notably through practices amounting to restrictions on access to a system or on freedom to cross-border services, as well as by way of exclusivity arrangements. b) Individual issuers as well as individual users (retailers and holders) are invited to promote a reasonable and fair apportionment of responsibilities & liabilities between the various parties to a payment system (i. e. between issuer/holder; between acquirer/retailer), which favors: Z6 compliance with terms and conditions governing issue, use and acceptance of a payment instrument, the earliest possible notification procedure. The Commission thinks that as a general policy goal, it must be a priority to ensure that individual users do not suffer as a consequence of crime occurring in respect of the use of a payment instrument and payment systems, unless it can be proven that they have taken part in the criminal activity. Moreover, in view of the technological aspects which are under the control of the participating (financial) institutions, the burden of proof should not be put on the holder. Nevertheless, users should be informed concerning the security measures they have to respect, and they should assume, as citizens, a civic duty to participate actively against fraud, notably by the earliest possible notification of the anomalies they note, in particular in the information they receive subsequent to a transaction. c) Authorities are invited to coordinate information gathering and awareness raising initiatives, which may include industry. 5 assist the industry, individual issuers and users in their efforts towards the achievement of a security environment. At EU level this will involve promoting the establishment across the Union of a supportive regulatory and non-regulatory framework. The Commission has already taken a number of initiatives to this effect. At the Union level The Commission stresses that as the existing Community regulatory framework is essentially aimed at creating a Single Market within which financial services, and in particular payment services, may freely circulate. Furthermore, EC legislation in this field is mainly devoted to giving effective application to the Treaty provisions. This has been achieved by way of coordinating the provisions relating to the taking-up and pursuit o{ the business o\' financial institutions. These provisions have been supported by a number of specific provisions harmonizing the basic rules of prudential supervision. The UK recently proposed a Joint Action, for the establishment of a network of contact points in the Member States, to improve exchange of information in relation to credit card fraud. The Interpol Genera! Assembly in October 1997 adopted a proposal to establish a universal classification system for "bad'* credit cards, which in reality is a clearing house function for the Interpol Secretariat to collect information, with the assistance of the credit card industry, and disseminate it through the contact lines with national police forced already existing with Interpol. The PC-YC of the Council of Europe has received a Belgian expert proposal for the establishment of contact points in relation to cyber-crime in general. o ?) A number ôf spc^flc i„o?;imission initiatives are aimed at an appropriate regulatory framework in the area covered by this Communication. In this context, the Commission is currently working on a draft proposal which aims to ensure the financial integrity of issuers of electronic money and thereby foster consumers' confidence in this new means of payment. Furthermore, in the specific context of the Information Society and Electronic Commerce, the Commission has already recently adopted a number of measures including the proposal for a directive on the legal protection of services based on. or consisting of, conditional access and the proposal for a directive on electronic in the field of secure payment systems for electronic signatures. In addition, commerce, the Commission has co-funded several industry-wide R&D initiatives under various information and telecommunications technology programs6. issued a Recommendation7 concerning The Commission has already recently transactions by electronic payment instruments and in particular the relationship between transparency, thereby setting out responsibility, liability, and redress requirements. The Commission has undertaken to monitor its implementation until the end of 1998. If implementation is not found to be satisfactory, the Commission will propose a Directive in this domain. issuer and holder, the minimum Furthermore, the Commission has announced that it also intends to modernise and up date an earlier 1987 Recommendation1* with a view to establishing a clear framework for the relationship between acquirers and acceptors in respect of electronic payment instruments. In this context, the Commission may take into consideration the possibility of applying particular conditions to the collection of payment cards so as to take into account the absence or repetition of fraud. This would contribute to reducing the risk factor of the payment instrument and the underlying system. E. g. project AC026 SEMPER - Secure Electronic Marketplace for Europe. Communication from the Commission to the European Parliament, the Council, the European Monetary Institutes and the Economic and Social Committee: "Boosting customers' confidence in electronic means of payment in the Single Market"; COM(97) 353 final of 09. 07. 1997; O. J. L 208 of 02. 08. 1997, p. 52. Commission Recommendation 87/598/EEC of 8 December 1987 on a European Code of Conduct relating to electronic payment (relations between financial institutions, traders and service establishments, and consumers), O. J. N' L 365 of 24 December 1987, page 72. 16 '7. 7 Annex 3 The corresponding Community regulatory framework The present annex briefly summarizes the key elements of Community law making up the regulatory framework within which financial, and in particular payment services, are offered, mediated and used. The primary source of law is the EC Treaty. Firstly, as an indispensable precondition for the integration of domestic financial markets and, thereby, a Single Market for financial services, articles 73b to 73g of the EC Treaty introduce the regime of free movement of capital and payments within the Community and in respect of third countries. Secondly, articles 52 (freedom of establishment) and 59 (freedom to provide services) of the Treaty are cornerstones of the Single Market edifice for financial services in that they enable firms respectively to set up (and be authorized) in one Member State, under the supervision oï^ that Member State's authorities, as well as to freely provide services throughout the Community under the single authorization of the Member State of establishment. The secondary source of law in the field of financial services is embodied in the layer of Community legislation devoted to giving effective application to the Treaty provisions recalled. This has first and foremost been achieved by way of coordinating the provisions relating to the taking-up and pursuit of the business of financial institutions, notably those of credit institutions, investment firms and insurance undertakings. These provisions have been accompanied and supported by a number of specific provisions harmonizing the basic rules of prudential supervision. Amongst the directives in the field of financial services is a Council Directive on the prevention of the use of the financial system for the purpose of money launderingg. Based on the recognition that money laundering is often carried out in an international context, so that the criminal origin of the funds and its proceeds may be better disguised, the directive sets the basis for international co-ordination of a non-penal nature, placing a number of requirements on Member States: notably, a requirement to prohibit money laundering, requirements on credit and financial institutions to identify their customers and to record transactions exceeding certain amounts, requirements on institutions to examine and report any transactions which they regard as likely to be related to money laundering, and a requirement that authorities responsible for combating this phenomenon co-operate with credit and financial institutions and their supervisory authorities. Council Directive of 10 June 1991; OJ L 166/77 of 28. 6. 91. 17 l <v Although the financial services directives are targeted primarily at the financial service sector, they are also concerned with the rights and interests of consumers. They contain certain provisions that safeguard consumers' rights to correct and complete information, protect their legal interest and provide access to means of redress. Recently, pressure has been building up to reinforce the concept that the single market for financial services is not just for business. In May 1996 the Commission decided to issue a Green Paper on Financial services: meeting consumers' expectations to have a comprehensive debate on consumer policy in financial services. On 26 June 1997, the Commission adopted a follow-up Communication on Financial services: enhancing consumer confidence10. The Communication announces a series of forthcoming initiatives, some of which have already been launched (e. g. an extension of the recommendation on new means of payment) or are in the process of being launched, including a future proposal on distance contracts for financial services. COM(97)309 final of 26. 6. 1997. 18 3o ISSN 0254-1475 COM(98) 395 final DOCUMENTS EN 09 10 Catalogue number : CB-CO-98-432-EN-C ISBN 92-78-37888-7 Office for Official Publications of the European Communities L-2985 Luxembourg


title: Advies van het Economisch en Sociaal Comité over het "Voorstel voor een verordening (EG) van de Raad houdende wijziging van Verordening (EEG) nr. 295/91 tot vaststelling van gemeenschappelijke regels voor compensatie bij instapweigering in het geregeld luchtvervoer"

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text: C 284/14 NL Publicatieblad van de Europese Gemeenschappen 14. 9. 98 Advies van het Economisch en Sociaal Comité over het „Voorstel voor een verordening (EG) van de Raad houdende wijziging van Verordening (EEG) nr. 295/91 tot vaststelling van gemeenschappelijke regels voor compensatie bij instapweigering in het geregeld luchtvervoer” (98/C 284/05) Op 16 februari 1998 heeft de Raad besloten het Economisch en Sociaal Comité overeenkomstig artikel 84, lid 2 van het Verdrag tot oprichting van de Europese Gemeenschap te raadplegen over het voornoemde voorstel. De Afdeling voor vervoer en communicatie, die met de voorbereidende werkzaamheden was belast, heeft haar advies op 10 juni 1998 goedgekeurd; rapporteur was de heer Moreland. Tijdens zijn 356e Zitting (vergadering van 1 juli 1998) heeft het Economisch en Sociaal Comité het volgende advies uitgebracht, dat met 139 stemmen vo´ o´r en 5 stemmen tegen, bij 4 onthoudingen, is goedgekeurd. 1. Inleiding 1. 1. De Commissie stelt in het onderhavige document voor Verordening (EEG) nr. 295/91 te wijzigen. Deze verordening bevat regels voor de vergoeding die lucht- vaartmaatschappijen moeten betalen indien zij weigeren een passagier aan boord te laten gaan omdat het vliegtuig overboekt is. Deze verordening werd in 1991 goedgekeurd en destijds op grote schaal enthousiast ontvangen, met name door de passagiers, al stelden vele luchtvaartmaatschappijen dat de regeling niet noodzake- lijk was, omdat er al vrijwillige afspraken bestonden. Inmiddels is echter gebleken dat de implementatie van de verordening problemen oplevert, en er zijn dan ook stemmen opgegaan om de compensatieregeling te verbeteren. De Commissie stelt de volgende veranderingen 1. 2. voor: a) het onderscheid tussen lijnvluchten en chartervluch- ten dient te worden opgeheven, zodat ook een vergoeding dient te worden betaald aan passagiers die een „seat-only”-reis hebben geboekt (d. w. z. alleen een chartervlucht, geen pakketreis) en daardoor geen aanspraak kunnen maken op compensatie krachtens Richtlijn 90/314/EEG betreffende pakketreizen; b) passagiers dienen uiterlijk 30 minuten vo´ o´r de aangekondigde vertrektijd te zijn ingecheckt, tenzij zij op voorhand schriftelijk van een andere termijn in kennis zijn gesteld; c) de voor het inchecken van de passagiers verantwoor- delijke „rechtspersoon” dient een mededeling over het recht op compensatie bij de incheckbalies te plaatsen; d) ook een ticket in elektronische vorm wordt als ticket beschouwd; e) luchtvaartmaatschappijen dienen niet alleen regels vast te stellen die zij bij overboeking zullen hanteren, maar ook de regels inzake de voorrang die bij het te instappen van de passagiers wordt gegeven, verbeteren; f) de regels die luchtvaartmaatschappijen inzake het instappen en bij overboeking hanteren, dienen deel uit te maken van hun vervoersvoorwaarden; g) luchtvaartmaatschappijen dienen de beschikbare ca- paciteit van het vliegtuig volledig te benutten alvorens zij overgaan tot het weigeren van passagiers (indien in een hogere klasse worden passagiers daarbij geplaatst, hoeven zij niet bij te betalen; stemmen passagiers ermee in om in een lagere klasse te reizen, dan hebben zij recht op terugbetaling van het prijsverschil); daarbij moet meer nadruk worden gelegd op de mogelijkheid om een beroep te doen op vrijwilligers; h) van een „overboekte vlucht” is ook sprake indien het vliegtuig dat de vlucht oorspronkelijk zou uitvoe- ren, is vervangen door een ander vliegtuig met een geringere capaciteit; i) er wordt verduidelijkt dat passagiers bij overboeking recht hebben op terugbetaling van de prijs van het ticket voor ieder gedeelte van de reis dat niet wordt afgelegd; j) i. v. m. de inflatie wordt de minimale vergoeding die in 1991 is vastgesteld, opgetrokken: — van 150 tot 185 ecu voor vluchten tot 3 500 km; — van 300 tot 370 ecu voor vluchten langer dan 3 500 km; k) luchtvaartmaatschappijen mogen herbevestiging van de vlucht niet stellen als voorwaarde voor het betalen van de vergoeding; l) er wordt verduidelijkt dat de compensatie betaald dient te worden door de luchtvaartmaatschappij die de passagier weigert aan boord te laten gaan (d. w. z. de feitelijke exploitant bij code-sharing); m) er wordt een adviescomité ingesteld, dat uit vertegen- woordigers van de lid-staten bestaat; 14. 9. 98 NL Publicatieblad van de Europese Gemeenschappen C 284/15 n) de lid-staten dienen jaarlijks een samenvattend ver- slag op de stellen over alle gevallen waarin passagiers op luchthavens op hun grondgebied de toegang tot het vliegtuig werd geweigerd. 2. Algemene opmerkingen 2. 1. Het Comité is verheugd dat de Commissie het initiatief heeft genomen om deze verordening te herzien en daarbij een aantal suggesties die het Comité in zijn advies over de oorspronkelijke Compensatieverordening voorstelde, heeft overgenomen. Over het algemeen zijn de veranderingen ook verbeteringen te noemen, al plaatst het Comité wel enkele kanttekeningen en stelt het bij sommige van de gedetailleerde voorstellen bepaalde wijzigingen voor. Het Comité wijst erop dat de lucht- vaartmaatschappijen vinden dat zij bij de voorbereiding van de nieuwe verordening onvoldoende zijn geraad- pleegd. Het benadrukt dat overleg met de belanghebben- de partijen over de tenuitvoerlegging van de verordening in de praktijk noodzakelijk is en hoopt dat de Commissie met spoed met deze partijen rond de tafel gaat zitten. 3. 1. 3. Bovendien is het Comité er niet van overtuigd dat reisagenten hun passagiers altijd correct informeren over de inchecktijd. Het zou zeer nuttig zijn indien niet alleen de vertrektijd, maar ook de inchecktijd op of samen met het ticket vermeld zou worden. Het Comité adviseert de Commissie te overwegen om dit in het kader van een toekomstige herziening van de Verordening verplicht te stellen, nadat voldoende tijd is gegeven om de vormgeving van tickets aan te passen. 3. 1. 4. A a n b e v e l i n g Artikel 2 a) moet dusdanig worden gewijzigd dat van de passagiers wordt verlangd dat zij zich ten minste 30 minuten vo´ o´r vertrek, of eerder wanneer dit van te voren schriftelijk door de luchtvaartmaatschappij of haar reisagent is aangegeven, voor het inchecken moeten melden. Een passagier wordt geacht zich voor het inchecken te hebben gemeld zodra hij in de rij voor de incheckbalie gaat staan. De Commissie zou moeten overwegen bij een toekomstige herziening te verlangen dat de inchecktijd op of samen met het ticket wordt vermeld. 2. 2. Het Comité betreurt dat bij vluchten die om commerciële redenen worden geannuleerd, geen com- pensatie hoeft te worden betaald, en dringt er bij de Commissie op aan, voorstellen ter zake in te dienen. 3. 2. Artikel 2 b) 3. Specifieke opmerkingen 3. 1. Artikel 2 a) (en relevante overwegingen) 3. 1. 1. Om meningsverschillen over de minimum in- checktijd te voorkomen stelt de Commissie voor onder „instapweigering” te verstaan dat passagiers niet tot een vlucht worden toegelaten hoewel zij over een bevestigde boeking voor de betrokken vlucht beschikken en zich voor inchecken hebben aangemeld „met inachtneming van de gestelde voorwaarden en dertig minuten vo´o´r het aangekondigde vertrek, of, wanneer daarvoor meer tijd wordt gevraagd, binnen de tijdslimieten die door de luchtvaartmaatschappij of door een door haar erkende reisagent vooraf schriftelijk aan de passagier zijn medege- deeld”. Het Comité verwelkomt dit voorstel, maar meent dat er verbeteringen in de tekst aangebracht zouden kunnen worden om misverstanden te voorkomen en de interpretatie te vergemakkelijken. 3. 1. 2. In de eerste plaats zouden de passagiers zich ten minste 30 minuten vo´o´ r vertrek, of nog eerder wanneer dit van te voren schriftelijk door de luchtvaart- maatschappij of haar reisagent is aangegeven, voor het inchecken moeten melden. Bovendien zou in de verordening moeten worden verduidelijkt dat passagiers worden geacht zich voor het inchecken te hebben gemeld, wanneer zij in de rij bij de incheckbalie gaan staan, en niet pas wanneer zij de balie bereiken. 3. 2. 1. Een „biljet” wordt gedefinieerd als een vervoer- bewijs dat door de luchtvaartmaatschappij of door een door haar erkende reisagent wordt verkocht. Er staat niets over verkoop door reisorganisatoren, die passagiers wel tickets kunnen verkopen — vooral tickets voor alleen de reis zelf — maar niet altijd als agent van de luchtvaartmaatschappij worden beschouwd. 3. 2. 2. A a n b e v e l i n g De definitie van „biljet” dient ook tickets die door reisorganisatoren worden verkocht, te omvatten. 3. 3 Artikel 3 lid 1 3. 3. 1. Krachtens dit artikel heeft een passagier die ermee instemt om in een lagere klasse te reizen dan die waarvoor het ticket is betaald, naast de betrokken compensatie ook recht op terugbetaling van het prijsver- schil. Het Comité steunt dit voorstel. Wel moet worden verduidelijkt dat een passagier die in een lagere klasse reist, niet de toegang tot het vliegtuig mag worden geweigerd met als enige reden dat een passagier die een plaats in een hogere klasse heeft geboekt, dan vervoerd kan worden. C 284/16 NL Publicatieblad van de Europese Gemeenschappen 14. 9. 98 3. 3. 2. A a n b e v e l i n g Een passagier die een plaats in een lagere klasse heeft geboekt, mag niet de toegang tot het vliegtuig worden geweigerd met als enige reden dat een in een hogere klasse geboekte passagier die anders niet aan boord zou zijn gelaten, dan vervoerd kan worden. 3. 4 Artikel 3 lid 2 3. 4. 1. regels Iedere luchtvaartmaatschappij dient voor betaling van de compensatie vast te stellen. Deze regels en eventuele wijzigingen daarop moeten worden doorgegeven aan de betrokken lid-staat en aan de Commissie, die deze gegevens ter beschikking van de andere lid-staten zal stellen. Het dient echter in de eerste plaats de verantwoordelijkheid van de lid-staat te zijn om ervoor te zorgen dat iedere luchtvaartmaatschappij die van/naar zijn grondgebied vliegt, regels vaststelt die in overeenstemming zijn met de verordening. Wanneer een luchtvaartmaatschappij bedoelde regels heeft gede- poneerd, dient de lid-staat de Commissie hiervan in kennis te stellen en zo nodig op verzoek een afschrift van de regels te geven; het is echter niet noodzakelijk dat deze regels vervolgens aan alle andere lid-staten worden doorgegeven. 3. 4. 2. A a n b e v e l i n g Iedere luchtvaartmaatschappij moet de luchtvaartautori- teiten van elke lid-staat waar zij vandaan/naartoe vliegt, een afschrift geven van haar compensatieregels; elke lid-staat geeft de Commissie door dat de regels gede- poneerd zijn en verstrekt haar een afschrift hiervan. 3. 5. Artikel 3 lid 3 3. 5. 1. Luchtvaartmaatschappijen dienen het publiek inzage in hun compensatieregels te geven. Bij de incheck- balies dienen duidelijke borden (c. q. schermen) te worden geplaatst waarop staat dat passagiers mogelijk recht hebben op compensatie indien hen de toegang tot het vliegtuig wordt geweigerd. In de verordening wordt bepaald welke tekst er op deze borden moet staan en hoe groot de borden en de letters moeten zijn. 3. 5. 2. Het Comité vindt dat passagiers volledig over hun rechten geı¨nformeerd moeten worden via medede- lingen bij de incheckbalies. Incheckbalies hangen echter al vaak vol met mededelingen over veiligheid, beperkin- gen m. b. t. de handbagage, enz. Het moet luchtvaart- maatschappijen dan ook vrij staan de betrokken borden elders te plaatsen, mits dit niet betekent dat de passagiers de informatie gemakkelijker over het hoofd zullen zien. Bovendien is het denkbaar dat de exacte formulering die door de Commissie wordt voorgesteld, aangepast moet worden, afhankelijk van de plaats van de borden. Dit is duidelijk een punt waarover de Commissie en de lid-staten advies van de luchtvaartmaatschappijen, luchthavens en consumentenorganisaties zouden moeten inwinnen. 3. 5. 3. A a n b e v e l i n g Het is belangrijk dat passagiers op hun wettelijke rechten worden gewezen. Mogelijk moet het specifieke voorstel van de Commissie na raadpleging echter worden aange- past. 3. 6. Artikel 4 lid 2 en 3 3. 6. 1. De Commissie stelt voor, de in 1991 vastgestel- de compensatiebedragen te verhogen van 150 tot 185 ecu voor vluchten tot 3 500 km en van 300 tot 370 ecu voor langere vluchten. Sinds 1991 hebben zich tussen de lid-staten 3. 6. 2. grote verschillen in inflatieniveau voorgedaan. De com- pensatiebedragen die bij weigering van passagiers be- taald moeten worden, kunnen door de Commissie aan „de ontwikkeling van de economische situatie” worden aangepast. Het is echter niet zonder meer duidelijk wat onder „de ontwikkeling van de economische situatie” verstaan moet worden. Het Comité zou graag zien dat er een duidelijke formule voor toekomstige verhogingen van de compensatiebedragen wordt opgesteld. Hoewel het Comité niet van mening is dat bij toekomstige veranderingen het volledige wetgevingsproces doorlopen moet worden, zou overleg met lid-staten en belangheb- bende partijen duidelijk zinvol zijn. 3. 6. 3. A a n b e v e l i n g De Commissie zou een duidelijke formule voor verhoging van de compensatiebedragen moeten voorstellen, alsme- de een procedure voor voorafgaande raadpleging van de lid-staten en belanghebbende partijen voordat tot verhoging wordt overgegaan. 3. 7. Artikel 4 lid 4 3. 7. 1. Wordt een passagier van een overboekt vlieg- tuig een andere vlucht aangeboden waarmee hij binnen twee uur na de geplande aankomsttijd (bij vluchten tot 3 500 km) c. q. binnen vier uur na de geplande aankomsttijd (bij langere vluchten) op zijn bestemming aankomt, dan worden de compensatiebedragen gehal- veerd. Het Comité is het in principe met deze benadering eens. Het lijkt echter redelijker om de toegestane vertragingen te beperken tot één uur voor korte vluchten (i. p. v. twee uur) en tot twee uur voor langere vluchten (i. p. v. vier uur). 14. 9. 98 NL Publicatieblad van de Europese Gemeenschappen C 284/17 3. 7. 2. A a n b e v e l i n g Wanneer de luchtvaartmaatschappij die het instappen weigert, een andere vlucht naar de eindbestemming aanbiedt waarvan het uur van aankomst bij verbindingen tot 3 500 km maximaal 1 uur en bij zich verder dan over 3 500 km uitstrekkende vluchten maximaal 2 uur later ligt, mogen de compensaties met 50 % worden vermin- derd. 3. 8. Artikel 4 lid 6 3. 8. 1. De compensatie wordt in contanten uitbetaald of, met schriftelijke toestemming van de passagier, in de vorm van reisvouchers en/of andere diensten. In bepaalde omstandigheden zou de vereiste schriftelijke toestemming van de passagier problemen kunnen opleve- ren, en het Comité is daarom ingenomen met de verduidelijking van de Commissie dat met dit voorstel uitsluitend wordt bedoeld dat de passagier schriftelijk dient te bevestigen dat hij compensatie heeft ontvangen, zoals ook in de huidige verordening is bepaald. Niet alle luchtvaartmaatschappijen zullen een alternatief voor contante betaling willen of kunnen aanbieden; iedere maatschappij zou zelf moeten kunnen beslissen of zij in een dergelijke optie voorziet. 3. 8. 2. A a n b e v e l i n g toegang tot het vliegtuig werd ontzegd. Het Comité vindt dat de Commissie elke drie jaar aan de hand van eigen onderzoek en navraag bij de lid-staten een verslag zou moeten opstellen over de doeltreffendheid van de verordening. 3. 10. 2. A a n b e v e l i n g De Commissie zou elke drie jaar aan de hand van verslagen van de lid-staten een verslag over de doeltref- fendheid van de verordening moeten opstellen. 4. Overige overwegingen 4. 1. Toelichting 4. 1. 1. In de toelichting op haar voorstel verklaart de Commissie dat passagiers die niet tot het vliegtuig worden toegelaten, in tal van gevallen niet te horen krijgen dat zij recht hebben op vergoeding. De Commissie is daarom van plan een informatiecampagne op te zetten om reizigers op hun rechten te wijzen, in de lijn van de huidige „Europese Burgers”-campagne. Luchtvaartmaatschappijen moeten over de mogelijkheid kunnen beschikken om reisvouchers en/of andere dien- sten aan te bieden als alternatief voor contante betaling; van de passagier mag evenwel niet worden verlangd dat hij met een dergelijk alternatief akkoord gaat. 4. 1. 2. Het Comité is het ermee eens dat de verordening meer publiciteit moet krijgen. De Commissie zou ervoor moeten zorgen dat de luchtvaartmaatschappijen, consu- menten en lid-staten naar behoren worden betrokken bij het publiceren van de noodzakelijke informatie. 3. 9. Artikel 9 ter 4. 1. 3. A a n b e v e l i n g 3. 9. 1. De lid-staten moeten sancties vaststellen die bij schending van deze verordening zullen worden opgelegd, en alle maatregelen treffen die nodig zijn om de toepassing hiervan te waarborgen. Dit impliceert dat dezelfde overtreding in iedere lid-staat anders bestraft zal worden en brengt het gevaar met zich dat de verordening niet op uniforme wijze wordt geı¨mplemen- teerd. 3. 9. 2. A a n b e v e l i n g De Commissie zou moeten nagaan in hoeverre de tenuitvoerlegging van de verordening per lid-staat ver- schilt en zo nodig nadere voorstellen moeten indienen om voor een grotere samenhang te zorgen. 3. 10. Artikel 9 quater 3. 10. 1. De lid-staten moeten jaarlijks een samenvat- tend verslag opstellen van de gevallen op hun grondge- bied waarin passagiers als gevolg van overboeking de De Commissie dient de lid-staten, luchtvaartsector en consumentenorganisaties te raadplegen over de manier hoe reizigers het beste kunnen worden gewezen op de rechten die zij krachtens de verordening hebben. 4. 2. Notitie over de verwachte effecten 4. 2. 1. Het Comité betreurt dat in de notitie over de verwachte effecten geen echte evaluatie wordt gegeven van de verwachte kosten voor de partijen die de verordening moeten implementeren. De Commissie heeft ruim de tijd gehad om deze kosten te berekenen en te beoordelen of deze worden gerechtvaardigd door de verwachte voordelen voor de consumenten. Het Comité zou graag zien dat de verordening en met name de compensatiebedragen regelmatig worden herzien. De kosten van degenen die met de implementatie van de verordening zijn belast, en de voordelen voor de consumenten dienen daarbij in aanmerking te worden genomen. C 284/18 NL Publicatieblad van de Europese Gemeenschappen 14. 9. 98 4. 2. 2. A a n b e v e l i n g Voordat de verordening opnieuw wordt herzien, zou de Commissie in overleg met de belanghebbende partijen een grondige evaluatie van de kosten en baten van de verordening moeten uitvoeren. Daarbij moet ook worden gekeken naar de kosten van het doorgeven en verzamelen van de gegevens die krachtens de verordening worden verlangd. Alvorens de compensatiebedragen worden gewijzigd, kunnen veelvuldiger plaatsvindende evaluaties gewenst zijn. 5. Conclusie 5. 1. Het Comité is het ermee eens dat — afhankelijk van de resultaten van een grondige evaluatie van de betrokken kosten en baten — een verordening inzake de betaling van compensatie aan passagiers die wegens overboeking niet tot een vliegtuig worden toegelaten, noodzakelijk blijft. De huidige verordening heeft goed gefunctioneerd, maar moet worden herzien om de problemen die zich sinds de invoering ervan hebben voorgedaan, te kunnen oplossen. 6. Verdere overwegingen 6. 1. De Verenigde Staten hebben al eerder dan de Europese Unie compensatieregels ingevoerd. Deze regels lijken effectief te zijn, maar zijn wel heel wat minder ingewikkeld dan de regels die door de Commissie wordt voorgesteld. Waarom dit zo is, is niet duidelijk. Het Comité acht het zinvol dat de Commissie de VS-regels en de voorgestelde EU-regels vergelijkt om te zien of de EU-regels vereenvoudigd kunnen worden. Daarbij dient speciale aandacht uit te gaan naar de verplichting in de VS om vrijwilligers te vinden indien niet alle passagiers die een plaats hebben gereserveerd, vervoerd kunnen worden, en dient te worden nagegaan of een dergelijke verplichting een prominentere plaats in de EU-regels zou moeten krijgen. 7. Samenvatting van de aanbevelingen 7. 1. De Commissie zou een voorstel moeten indienen inzake compensatie bij annulering van vluchten om commerciële redenen. Artikel 2 a) moet dusdanig wor- den gewijzigd dat van de passagiers wordt verlangd dat zij zich ten minste 30 minuten voor vertrek, of eerder wanneer dit van te voren schriftelijk door de luchtvaart- maatschappij of haar reisagent is aangegeven, moeten melden. Een passagier wordt geacht zich voor het inchecken te hebben gemeld zodra hij in de rij voor de incheckbalie gaat staan. De Commissie zou moeten overwegen bij een toekomstige herziening te verlangen dat de inchecktijd op of samen met het ticket wordt vermeld. 7. 2. De definitie van „biljet” dient ook tickets die door reisorganisatoren worden verkocht, te omvatten. 7. 3. Een passagier die een plaats in een lagere klasse heeft geboekt, mag niet de toegang tot het vliegtuig worden geweigerd met als enige reden dat een in een hogere klasse geboekte passagier die anders niet aan boord zou zijn gelaten, dan vervoerd kan worden. 7. 4. Iedere luchtvaartmaatschappij moet de lucht- vaartautoriteiten van elke lid-staat waar zij vandaan/ naartoe vliegt, een afschrift geven van haar compensatie- regels; elke lid-staat geeft de Commissie door dat de regels gedeponeerd zijn en verstrekt haar een afschrift hiervan. 7. 5. Het is belangrijk dat passagiers op hun wettelijke rechten worden gewezen. Mogelijk moet het specifieke voorstel van de Commissie na raadpleging echter worden aangepast. De Commissie zou een duidelijke formule voor 7. 6. verhoging van de compensatiebedragen moeten voorstel- len, alsmede een procedure voor voorafgaande raadple- ging van de lid-staten en belanghebbende partijen voordat tot verhoging wordt overgegaan. 7. 7. Wanneer de luchtvaartmaatschappij die het in- stappen weigert, een andere vlucht naar de eind- bestemming aanbiedt waarvan het uur van aankomst bij verbindingen tot 3 500 km maximaal 1 uur en bij zich verder dan over 3 500 km uitstrekkende vluchten maximaal 2 uur later ligt, mogen de compensaties met 50 % worden verminderd. 7. 8. Luchtvaartmaatschappijen moeten over de mo- gelijkheid kunnen beschikken om reisvouchers en/of andere diensten aan te bieden als alternatief voor contante betaling; van de passagier mag evenwel niet worden verlangd dat hij met een dergelijk alternatief akkoord gaat. 7. 9. De Commissie zou moeten nagaan in hoeverre de tenuitvoerlegging van de verordening per lid-staat verschilt en zo nodig nadere voorstellen moeten indienen om voor een grotere samenhang te zorgen. 14. 9. 98 NL Publicatieblad van de Europese Gemeenschappen C 284/19 7. 10. De Commissie zou elke drie jaar aan de hand van verslagen van de lid-staten een verslag over de doeltreffendheid van de verordening moeten opstellen. 7. 11. De Commissie dient de lid-staten, luchtvaartsec- tor en consumentenorganisaties te raadplegen over de manier hoe reizigers het best kunnen worden gewezen op de rechten die zij krachtens de verordening hebben. 7. 12. Voordat de verordening opnieuw wordt her- zien, zou de Commissie in overleg met de belanghebben- de partijen een grondige evaluatie van de kosten en baten van de verordening moeten uitvoeren. Daarbij moet ook worden gekeken naar de kosten van het doorgeven en verzamelen van de gegevens die krachtens de verordening worden verlangd. Alvorens de compen- satiebedragen worden gewijzigd, kunnen veelvuldiger plaatsvindende evaluaties gewenst zijn. 7. 13. De Commissie zou de VS-regels en de EU- compensatieregels moeten vergelijken om te zien of de EU-regels vereenvoudigd kunnen worden. Brussel, 1 juli 1998. De voorzitter van het Economisch en Sociaal Comité T. JENKINS Advies van het Economisch en Sociaal Comité over de „Manieren en middelen om de netwerken voor informatie over en verwerking van de resultaten van Europese O&TO- programma’s te versterken” (98/C 284/06) Het Economisch en Sociaal Comité heeft op 29 januari 1998 besloten overeenkomstig artikel 23, lid 3, van zijn Reglement van Orde, een advies op te stellen over de „Manieren en middelen om de netwerken voor informatie over en verwerking van de resultaten van Europese O&TO-programma’s te versterken”. De Afdeling voor energie, nucleaire vraagstukken en onderzoek, die met de voorbereiding van de desbetreffende werkzaamheden was belast, heeft haar advies op 17 juni 1998 met algemene stemmen goedgekeurd. Rapporteur was de heer Malosse. Het Economisch en Sociaal Comité heeft tijdens zijn 356e Zitting van 1 en 2 juli 1998 (vergadering van 1 juli) het volgende advies uitgebracht, dat met algemen stemmen is goedgekeurd. I. AANBEVELINGEN het Economisch en Sociaal Comité overwegende dat I. 1. het hoog tijd is voor een structurele strategie ter bevordering van het concurrentievermogen van de Europese industrie, om groei en werkgelegenheid te stimuleren; I. 2. hiertoe netwerken voor informatie en begeleiding van fundamenteel belang zijn om ondernemingen, met name middelgrote en kleine ondernemingen met „slapend” innovatiepotentieel (de zgn. „pioniers”), bij O&TO-programma’s te betrekken; technologische uitkijkposten en instrumenten I. 3. voor exploitatie van onderzoeksresultaten van fun- damenteel belang zijn om op specifieke behoeften toe te snijden nieuwe technologieën bij de Europese onderne- mingen te verspreiden; I. 4. het Vijfde Kaderprogramma ertoe zou kunnen bijdragen het probleem i. v. m. het concurrentievermogen aan te pakken en t. o. v. de vorige O&TO-programma’s een echte, door het Europees Parlement, de Raad en het Comité wenselijk geachte, koersverandering zou kunnen betekenen; I. 5. wat betreft de netwerken de verschillende activi- teiten op nationaal en EU-niveau in de ogen van het Comité te weinig samenhang vertonen om efficiënt aan deze koersverandering bij te dragen,