PUBLIC RELATIONS MANAGER Summary [Job Title] bringing expertise listed equity index options well extensive experience regulatory inquiries examinations, retail professional trading practices back-office functions. Diligent driven [Job Title] achieved success variety roles increasing levels responsibility. An effective communicator team-builder strong analytical, management organizational skills. [Job Title] equipped excellent negotiation skills, market insight business acumen necessary guide struggling newly-formed companies financial success. Business Development Manager versed building strategic partnerships persuasion, negotiation personal presence. Business development professional successful acquiring, expanding managing key corporate accounts. [Job Title] consistently exceeds company objectives secure client satisfaction loyalty. Highlights Energetic work attitude Goal-oriented Bilingual [languages] Excellent time management skills Inspiring team leader Excellent sales techniques Fortune 500 partner experience Cold calling Prospecting cold calling Strategic account development Strong interpersonal skills Relationship selling Customer-oriented Energetic People-oriented Fluent Spanish Excellent communication skills Reliable Financial analysis Detail-oriented Analytical Strategic positioning Financial reporting Critical thinking Conflict resolution Strong organizational skills Active listening skills Accomplishments Increased revenue 312% 2011 Increased revenue 136 2012 Awarded “ Emergent Talent Program ” showing extraordinary leadership skills. Customer Relations: Earned highest marks customer satisfaction, company-wide. Workflow Planning: Implemented new work process flow increased department productivity. Process Improvement Created new departmental procedures manual. Assessed organizational training needs. Launched aggressive growth plans helped increase customer base [Number] [Number] customers. Experience Company Name September 2015 May 2016 Public Relations Manager City State Organized company formal structure, defined roles responsibilities position, planned growth company coming years, introduced concept Leassy extended enterprise. Analyzed data define characteristics potential customers future strategic allies ensure effectiveness marketing campaigns corporate approach. Worked closely founders identify geographical areas launch, testing different cities controlled markets. Assisted several events coordinated meetings investors clubs' representatives pitch promote idea, gaining recognition potential users prospective investors. Company Name August 2013 April 2015 Special Projects Manager City State Worked services manager design implement project increase acquisition specialized tools, technical training repair technicians. Three months post implementation customers complaints related general repairs time response reduced 50%. Synchronized different teams company work towards shared goals General Motors Venezolana, classifying car dealership one top tier Venezuela becoming member exclusive "Club del Presidente de GM". Worked communications liaison company's individual contributors senior leadership. Utilized voice workforce boost engagement satisfaction levels amongst employees. Spearheaded planning, design execution new quick oil filter change shop, looking increase sales capacity 30% cover important- size unattended market central part city. Company Name February 2011 July 2013 Relationship Manager Assistant City Performed processes Know Your Client (KYC) Anti Money Laundering (AML), complying regulators corporation's policies, achieving zero expired customer files. Maximized value Citibank Correspondent Bank calling clients frequent base identify new opportunity business, monitor transactional activity, evaluate usage/efficiency credit facilities. Worked along senior management team add new public private institutions clients performing thorough research market defining wanted key players. Decreased customer complaints related time response quality customer service 50% second quarter 2011 100% end year attentive relationship management. Developed enhanced 70 client relationships, increasing revenues division 1.7 Million 7.2 Million less two years cross-selling Citi's full range products services. Education BABSON COLLEGE, F.W. OLIN GRADUATE SCHOOL OF BUSINESS May 2016 Master Business Administration City State UNIVERSIDAD METROPOLITANA October 2010 Bachelor Science Business Administration Management City Venezuela Business Administration Management Financial Engineering Certificate Languages Spanish, English Skills approach, C, concept, Credit, Client, clients, customer service, English, senior management, Financial, Leadership, marketing, market, meetings, Money, enterprise, oil, policies, processes, quality, quick, relationship management, repairs, research, Selling, sales, Spanish, strategic, technical training