LICENSED UNITED HEALTHCARE INSURANCE SALES AGENT Summary Talent identifying customers' needs referring appropriate company products services demonstrating ability gain customers' trust providing exceptional follow up, leading increased sales repeated referral business Expertise resolving escalated customer service issues quickly effectively solving customers' challenges. Track record assisting Customer Service Sales dept. achieving potential using implementing experience, increasing sales 13.46% goal also interacting levels management improve customer business satisfaction. Secured 65 Shared Success Awards; Received several Sales Agent month Awards; Awarded numerous prize/gifts, awards consistently meeting/exceeding sales goals, successfully closed referred products maintained weekly monthly KDM QA Scores 100%. Skills Time Management, Effective Communication, Trouble Shooting, Problem Solving, Cloud technology, Skype, Proficient, Microsoft Office Suite, Instant Messaging, Web Chat, Negotiating, Up-sell, Cross-Sell Ability, Outlook Email, Lotus Notes, Quicken, QuickBooks. Experience 09/2014 10/2015 Licensed United Healthcare Insurance Sales Agent Company Name － City State Provided services clients changing updating healthcare insurance needs upselling/cross selling variety health insurance products. MA, MAPD, MED Sup PDP's groups individual consumers geared fit healthcare needs. Assists outbound campaigns ensure customer satisfaction. Demonstrates prospecting skills, meets exceeds sales goals. Delivers exceptional customers service consumers develop build new client relationships implementing strong people skills product knowledge gaining customers trust building rapport following adhering hipaa guidelines company policy. 03/2014 09/2014 Account Executive Sales Agent/FedEx Account Company Name － City State Responsibilities included maintaining deepening existing customer relations. Made outbound telephone calls engage customers new products services would develop value propositions meet business needs also Increasing volume existing customers. Successfully delivered Client's family services implementing well developed sales skills, collaboration, effective negotiation. Conducted daily rapport building customers using consultative sales approach maintaining regular contact designated accounts established sales process requirement. 09/2013 03/2014 Licensed United Healthcare Insurance Sales Agent Company Name － City State Provided services clients changing updating healthcare insurance needs upselling/cross selling variety health insurance products. MA, MAPD, MED Sup PDP's groups individual consumers geared fit healthcare needs. Assists outbound campaigns ensure customer satisfaction. Demonstrates prospecting skills, meets exceeds sales goals. Delivers exceptional customers service consumers develop build new client relationships implementing strong people skills product knowledge also gaining customers trust building rapport following adhering per hipaa guidelines company policy. 04/2013 09/2013 Customer Service Agent Company Name － City State Functioned primary resource handling pharmacy pharmacist contacts via telephone ranging routine complex, regarding insurance authorization, benefits, claims, general assistance. Duties performed related resolution adjudicated prescription claims regards member eligibility, benefits parameters applied, determination prior authorizations overrides exceptions systems. Deliver exceptional customer able complete calls expeditiously accurately assurance/confidence, accuracy, professionalism every member/pharmacy/pharmacist interaction fast-paced call environment adhering HIPAA CMS compliance regulations. 11/2008 09/2012 Online Customer Service Sales Agent/ Web/Ivr PSR II Company Name － City State Received 100+ inbound calls daily assisting personal business customers comprehensive website navigation, troubleshooting account maintenance; establishing online accounts, password resets creating user id's; clearing cookies/cache temporary internet files. Assisted customers merchants online bill pay issues problems reconciling accounts using, Quicken QuickBooks software, utilized multiple screens programs daily. Educated referred product/ services types; loans; insurance; saving's; checking's; opened closed accounts; issued new replacement atm/debit cards; ordered checks; issued refunds credits; processed cash advances. Interacted challenging customer issues departments, via web chat email, resulting first contact resolutions exceptional customer service. Consistently stayed date company policies, guidelines bank regulatory compliances; (BSA), USA PATRIOT Act, (OFAC), (FDIC), (TISA), (HMDA) (CRA). 07/2006 08/2008 Customer Service Task Specialist Company Name － City State Made contact Creditors new existing clients daily open/update accounts; negotiated account terms clients; added, updated modified PIF creditors client profiles. Collected processed modified payments ACH amounts dates; educated advised clients new counter proposals. Consistently demonstrated effective customer service meeting/exceeding quota goals 200 inbound/outbound calls daily collaborating customer care depts. amp; manager enhance customer service. Education Training Business Administration DeVry University Charlotte NC Business Administration 2013 Completed various courses seminars customer service, call center simulations sales strategies, banking terminology teller role/ lockbox operations, goal-setting, public-speaking computer skills: Banking Customer Service Training Certificate. Wachovia Bank NA; Charlotte, NC: Web/ IVR Certificate (2008) Central Piedmont Community College Charlotte, NC: Career Readiness Silver Certificate Goodwill Career Development Center － City State 2001 Computer Office Information Systems Certificate Central Piedmont Community College － City State 2001 High School Equivalency Diploma Central Piedmont Community College － City State 3.75 Skill Sets Trouble Shooting, programming, aproach, banking, atm, lock box, benefits, call center, clients, customer relations, customer service training, email, goal-setting, information systems, insurance, IVR, Lotus Notes, Messaging, Microsoft Office Suite, Outlook, Ne, negotiation, navigation, people skills, policies, Problem Solving, proposals, public-speaking, QuickBooks, Quicken, rapport building, reconciling, sales, Time Management, Trouble Shooting, website development Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML