DESKTOP SUPPORT ENGINEER Profile Dedicated System Center 2012 Administrator/Desktop Support Engineer nine plus years providing effective management support process. Administers implements Global IT change management forty cities domestically 10 cities internationally. Effectively prioritizes goals performs short deadlines increase productivity without sacrificing quality. Proficient day-to-day Administration System Center Configuration Manager 2012 R2 (SCCM 2012). Provide technical support staff customers responding following-up internal external customer support problems. Core Qualifications Windows 7 Image Deploying via SCCM 2012 R2. Windows 7 Windows Server 2008 R2 Patch Management. Application Deploying. Task Sequence Development. Professional Experience Desktop Support Engineer August 2012 Current Company Name － City State Develop, manage maintain North Highland PC images, building, testing, manage inventory, PCs platform specifications utilization System Center Configuration Manager 2012 R2 (SCCM 2012). Critical Required Software patch management Windows 7 Windows Server 2008 utilizing SCCM2012 R2. Operation System Deployment (OSD) Application creation within SCCM2012 R2. Work directly customers order ensure quality solution delivered issues identified, escalated resolved proactive manner. Review optimize workflow, procedures, processes, systems (call center, ticketing, reporting, remote access) tools. Administer manage Exchange mailboxes distribution lists. Assist migration troubleshooting Microsoft Office 365. Coordinates provides evaluations proper escalation process Application network issues. Advanced knowledge repair software requirements Dell Lenovo devices. Designates software install configurations thousand computer systems globally. Troubleshoots hardware software desktops six departments domestically, three internationally. Performs upgrades operating systems simultaneous logging, tracking, resolving matters pertaining network connectivity, printers, software application malfunctions. Monitors, tracks communicates progress assigned incidents closure. Create update trouble tickets required standard procedures. Responsible managing, maintaining monitoring datacenter, server, network, LAN WAN. Responsibilities also include limited providing 2nd 3rd level support internal external users. This involves network server's problem identification resolution proactive response alarms, reactive response trouble calls coordination repair activities internal external agencies. Possess critical thinking effective troubleshooting skills ability quickly accurately determine source problem, identify possible solutions, select appropriate solution, implement solution timely manner. Information Technology Technician January 2011 January 2012 Company Name － State Disassembled, troubleshot, repaired following PC hardware: Motherboards, processor, hard drive, floppy drive, CD drive, power supply, IDE Cables, SATA Cables, fans, NICs, Video cards, sound cards, memory, keyboards, mouse, monitors, speakers. Upgraded 100 computers new Operating Systems (Windows 7). Configured Computer Images future deploy utilizing Windows Deployment Services (WDS), configured servers new Operating Systems (Windows Server 2008) Hard Drive Devices Configured Email Internet connectivity end users. Created users Active Directory. Aviation Ordinance Supervisor January 1997 January 2009 Company Name － State Supervised 130 Navy personnel buildup, storage, movement Navy ammunitions Inspected, maintained repaired aircraft mechanical electrical armament/ordnance systems Supervised operation aviation ordnance shops, armories stowage facilities Managed accounting systems, rework airborne weapons/systems/equipment, conventional weapons qualification/certification programs, afloat ashore. Performed requisition of, received, inspected, stored issued ammunition; made reports excesses, shortage damages; conducted inventories; reconciled posted discrepancies; prepared maintained Ammunition Transaction Reports Transaction Item Reports required; inspected compliance directives applicable Notice Ammunition Reclassification Coordinated expedited flow work materials within departments establishment according production schedule. Duties included reviewing distributing production, work, shipment schedules; conferred department supervisors determine progress work completion dates; compiled reports progress work, inventory levels, costs, production problems. Supervised inventory accountability Navy Assets. Education Bachelor Computer Science Network Security ECPI University － City State Network Security Certifications Microsoft Cerified Profesional Skills accounting systems, Active Directory, Cables, CD, change management, hardware, critical thinking, Client, Customer Service, customer support, Dell, desktops, Email, Hard Drive, IDE, Internet connectivity, inventory, LAN, managing, materials, mechanical, memory, access, Exchange, Exchange Server, Microsoft Office, Windows 7, Windows, migration, weapons, Monitors, Motherboards, Navy, Networking I, Network, NICs, Operating Systems, PC hardware, personnel, power supply, printers, processes, progress, quality, reporting, Routers, servers, sound cards, Switches, technical support, troubleshooting, upgrades, Video cards, WAN, workflow