OPERATIONS MANAGER Executive Summary A highly accomplished, versatile respected professional 12 years Terminal Operations Port Los Angeles. Terminal Operations time sensitive, high pressure, diverse environment collaboratively work customers, union work force, internal management along federal, state local agencies navigate myriad contract rules, regulations, lease agreements laws. As Operations Manager, I advanced knowledge working facets terminal operations; Customer Service, Rail, Vessel, Terminal planning yard functions. Initiated cost reductions, stream-lined dock work functions similar industrial designer reconfigured maximized use terminal space accommodate growth volume. Consistently achieves outstanding results complex situations building maintaining strong, loyal relations clients, colleagues staff. Being leader environment challenges think beyond simple choice reach impossible answers maintaining integrity moving parts. Core Qualifications Extensive knowledge operating aspects Vessel, Rails, Yard Terminal Operations. Dynamic Leadership-Team Building Staff Training Strategic planning Cross Departmental Communications Service Quality Improvement Customers Relations Budgeting Analysis, Forecasting Cost Reductions Productivity Reporting Contract Compliance Professional Experience Operations Manager 01/2002 Current Company Name City State Managed Yard Terminal Operations Center SuperIndendent RailRoad Department, Vessel Operations Customer Service Solicited operational feedback Union implemented recommendations, improved 23% Improvements productivity thus reduced operating budget $52M $48M year U.S. Customs Coast Guard grade 100% scanning inspection cargo within 24 hrs discharge Reduction turn-times averages (industry metric measuring efficiency) 30.15 minutes 28.33 minutes Vessel Operations: Managed 6 10 union bosses indirectly 70 clerks longshoremen. Redesigned traffic patterns improve safety cargo movement Cross-trained staff operational goals, payroll accuracy, policies inter-departmental communication Creates supportive team environment ideas valued Management Assistant 01/2000 01/2002 Company Name City State Fleet Service Clerk 01/1998 01/2002 Company Name City State Personal Fitness trainer 01/1997 01/2002 Company Name City State Responsible developing detailed exercise, dieting nutritional plans help clients reach fitness goals. My goals develop maintain client list interact new existing members encourage engage develop business. Education M.B.A Alternative Dispute 1 2008 Pepperdine University City State Alternative Dispute The emphasis MBA alternative dispute resolution focuses leadership, business negotiations (collective bargaining, arbitration mediation) conflict resolution. B.A Business Administration 1 1999 Whittier College City State Business Administration Peter D. Veazey Accomplishments Hazardous Materials Training Awareness Weber Readiness, 2050 John S. Gibson San Pedro, CA, 2013 2016. The course discusses awareness Hazardous Chemicals combined close proximity create deadly results. Driving Change, DDI, Ports America So Cal regional Office, 2013. This course helps leaders implement change workplace avoid problems plague 70% failed change initiatives. Driving Change provides skills resources leaders need accelerate process implementing change team members create agile work environment people open change. Leaders learn use three Change Accelerators turn resistance commitment inspire team members take ownership change. Conflict Resolution, The Works Consulting, Ports America So Cal Regional Office, 2013. Communication Dynamics Emotional Intelligence, Houston Partners International, Ports America So Cal Regional Office, 2012 Communication Leadership Success, DDI, Ports America So Cal Regional Office, 2013. This course introduces leaders essential interaction skills critical leadership success. These Interaction Essentials core behaviors leaders need effective many situations handle daily basis, coaching, delegating, driving change. Leaders learn meet personal practical needs team members communicate spark action others achieve business results. The goal leaders learn provide positive feedback recognizes motivates individuals teams well developmental feedback helps others get back track. Performance Management, The Works Consulting, Ports America So Cal Regional Office, 2011 Reasonable Suspicion Training, Prince Consulting, Doubletree Hotel, San Pedro CA, 2009. Provides awareness physical effects drugs alcohol witness symptoms. Helps front line managers reasonably suspect employee influence. Volunteer Orange County Makos, Defensive Coordinator, Fullerton, CA The opportunity coach opened eyes benefits encouragement leading thru adversity. The team wrought internal struggles lack trust team ownership. As Defensive Coordinator, I challenged convince defensive players trust work ethic offensive players verbally encourage play. In 2001, head coach ownership change 95% previous team returning, reshaped expectations built confidence thru competition. We finished year CFL Champions. AYSO, Coach, Long Beach, CA Coaching young children helped simplify instructions, gauge motivation child tailor approach build confidence. These key points, I learned coaching young older athletes crosses employees. People need consistent helpful direction improve performance ability hone craft. Athletes employees look coach boss leadership motivation help reach full potential. Skills arbitration, automation, budgeting, budget, concise, conflict resolution, client, clients, Customer Service, delivery, forecasting, government, leadership, MBA, mediation, negotiations, payroll, pick, policies, reporting, safety, scanning, staffing, strategic planning