HR MANAGER Summary To obtain position offers many opportunities growth development enhance existing knowledge Management Leadership. In return, I give best company achieve goals aspirations continue future success. Highlights Leadership skills Providing focus direction subordinates Motivating employees better Accuracy attention detail Ability work part team Possess effective communication influencing skills Strong analytical problem solving skills Possess strong work ethic high level professionalism Excellent interpersonal, planning organizational skills A team player handles multiple projects simultaneously fast paced environment Proficient variety computer software programs: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Publisher, Microsoft Outlook, Microsoft Visio, Lotus Notes Experience Company Name City State HR Manager 04/2015 Current Supervises, coaches, counsels staff. Guides employees various employment processes corrective action documentation. Ensures consistency fairness, resolving complex policy related issues, conducting investigations, make appropriate recommendations needed. Provides guidance developing employees transfer promotion. Manages annual talent review, performance goal setting, performance review, development planning compensation planning processes. Designs, implements, facilitates new employee assimilation, orientation, coaching sessions, teambuilding, interventions increase team effectiveness. Mentors less experienced staff. Participates special projects completes duties assigned. Company Name City State Office Operations Manager 04/2013 03/2015 Provide first point contact daily functional administrative support leadership/executive staff/work unit. Implement quality improvement ideas Monthly audit security policies, ensuring company compliance guidelines Communicate report directly Vice President regarding team performance attendance Plan, manage communicate special projects events; e.g., employee recognition programs, community activities, etc. Prepare customer correspondence. Serve liaison support staff divisions/department Assist administration day-to-day operations human resources functions duties, employee orientation, development, recordkeeping. Company Name City State Customer Support Manager 10/2012 03/2013 Manage email support team ten members, provided information customers concerning order status accounts researching online. Train new incoming employees systems customers handling skills. Project Lead multiple projects responsible planning, executing, keeping projects time. Handle escalated customer related issues. Company Name City State Teller 02/2010 08/2011 Processing transactions customers help manage finances. Record transactions promptly, accurately compliance bank procedures. Ensure compliance internal controls established policies procedures. Explain, advise promote bank products services customers. Company Name City State Retail Support 02/2008 01/2010 Retail Support, Home Shopping Network Supervision Training Instructions Team Lead Train new hires junior staff work procedure, systems processes Peer coach others support encouragement. Act mentor new hires Provide retail customer service sales via telephone email. Company Name City State Administration Customer Services Mentor 02/2007 01/2008 Keep records customer interactions transactions, recording details inquiries, complaints, comments, well actions taken. Prepare correspondence maintain files records. Provide assistance public answering wide variety questions interviewing individual, investigating situation resolving problem. Company Name City State Flight Attendant/Purser 11/1998 01/2007 Act Purser prepare reports showing places departure destination, passenger ticket numbers, meal beverage inventories, conditions cabin equipment, problems encountered passengers Keep records customer interactions transactions, recording details inquiries, complaints, comments, well actions taken. Act primary liaison pilot passengers. Supervised junior flight attendants Responsible 400+ passengers. Conduct staff briefings. Education BAS Management Organizational Leadership 2012 St. Petersburg College Management Organizational Leadership Associate Arts 2010 St. Petersburg College Associate Arts 1996 Arthur Community College Languages Working knowledge Spanish French Skills Management, Administrative Support, Coach, Excellent communication skills, Customer service, French, Human resources, Leadership, Team Lead, Mentor, Effective communicator, Project Management, Project Lead, Researching, Spanish, Supervision.