CONSULTANT Summary I experienced Program Manager, delivering enterprise-grade on-premises SaaS products Microsoft customer obsessed. I previously Enterprise Desktop Architect multiple large companies, employee consulting capacity. I proven track record positive impact enterprise desktop management, infrastructure, systems administration, programming automation, enterprise architecture, project management. Highlights Windows OS VMware Server/View IIS Leadership System Center Configuration Manager Enterprise Imaging/OSD/MDT App-V Consulting MSI/Windows Installer BitLocker Full Disk Encryption Server 2K8/2k12 Project management InstallShield AdminStudio VDI ASP.NET/VB.NET/C#/VBScript Microsoft BitLocker Administration Monitoring MS SQL Server App Compat Spanish UE-V Accomplishments MCTS: Windows 7, Configuration MCTS: Windows 7 MCTS: Office 2010, Deployment. Experience Consultant Jul 2011 Current Company Name － City State responsible architecting implementing client solutions large enterprises. Won four awards efforts enterprises well internal work done promote knowledge sharing (Great People/Great Performance, Knowledge Management Sharing, Community Star, Key Talent award) received top ranking available. Drove Windows 7 adoption 85,000 seat Fortune 100 international financial institution, purchase Enterprise edition MDOP continued fight Microsoft share Bitlocker, ConfigMgr 2012, App-V. Founded Americas Client Solutions Birds Feather community initiative, biweekly call 40+ consultants providing open forum knowledge sharing, instant support, networking opportunities. Expanded community include new college hires international communities. Won multiple awards knowledge sharing. Effort included separate call Windows 8 First Wave consultants resulting many successful engagements living lessons learned document used overall Windows 8 consultant readiness. Expanded include Readiness Groups, unique effective way prepare 90+ consultants internationally large new wave technology, increasing billable utilization amongst client solutions focused consultants. Architected led Windows 7 deployment large international financial institution 85,000 machines. Programmed website VB.NET aid rapid application rationalization. Created three global Windows 7 images, including x86 x64 version, multiple languages MDT 2010/2012 building ZTI image using MDT Configuration Manager 2007 allow rapid OS uplift. Packaged 20+ applications part image engineering. Drove application packaging efforts utilizing App-V MSI (where appropriate), moving towards zero touch. Developed managed virtual UAT test environment allow remote access testers validate applications utilized thousands applications. Architected implemented MBAM began migrating PGP Bitlocker. Assisted image requirements partnered teams define hardware standards, better define licensing management, improve application workstation self-service systems processes. Drove security settings review implementation XP Windows 7 set security baselines machines decrease attack vectors platforms. Created 3 year Workstation Transformation Roadmap large client streamline processes, improve end end user experiences, implement Windows 8/Windows Go/ConfigMgr 2012/App-V/profile management/data backup, cut costs. The effort projected save $3 million year year. Built solution integrates MDT 2012 allow direct transfers user data machine machine using USMT, removing need intermediary storage. Solution works home users needing replacement machines well done remotely, cutting time needed get end users running. Solution use many major companies, speeding OS migrations cutting costs. Extended 5 month engagement client 2 ½ years. Sold $400,000 additional services business client drive forward Windows 7 Workstation Transformation efforts utilizing additional Microsoft resources. Enterprise Desktop Architect Jun 2006 Jun 2011 Company Name － City State Senior member Enterprise Client Systems team responsible Client Architecture. Architected, implemented, maintained SMS 2003/SCCM 2007 infrastructure 30,000 machines 22 different hospitals hundreds clinics. Designed application lifecycle process, including application packaging best practices MSI repackaging. Managed application packaging effort Intermountain Healthcare. Performed QC 400 applications. Packaged hundreds applications using InstallShield AdminStudio MSI format. Utilized App-V ThinApp virtualize applications prevent application conflicts. Integrated App-V SCCM set streaming infrastructure support VDI efforts VMware View. Involved image creation (custom solution OSD), patch management (WSUS), inventory, encryption (EFS/Bitlocker/Safeboot). Tier 3 support hospitals clinics. Architected led packaging effort 250 applications one year 5 packagers (2 packaging part time) meeting aggressive deadline opening Intermountain's largest hospital. Designed VDI client infrastructure top VMware View, including imaging, software delivery, profile management, group policy 100+ virtual machines piloted, resulting dynamic, efficient, stable, cost effective computing environment. Programmed utility VB.NET assist desktop technicians automatically adding machines AD groups SCCM collections deployment MSI/App-V based installations, significantly reducing amount time needed deploy applications groups machines. Currently used 3 million deployments, saving thousands man hours cutting application delivery time machines 24 hours 10 minutes per deployment. Created utility VB.NET automate updating distribution points, creation new collections (with appropriate rights), creation AD groups, advertisement creation, allowing Enterprise Client Systems team quickly respond new deployment requests. Packaged hundreds applications top Enterprise responsibilities. QC'd 400+ applications, certifying 2K, XP, Win7 restricted user environments deploying via SCCM 30,000 managed machines. Implemented virtual test lab VMware View sponsor testing Windows 7 compatibility testing, decreasing application issues production 30%. Architected Certificate Authority offline root, well logon scripts GPO's encrypt mobile devices using Microsoft EFS assist aligning Intermountain HIPPA regulations. Played major role defining IT direction Enterprise Desktop Subcommittee (responsible desktop design), Hardware Subcommittee (responsible defining hardware standards), CMDB Subcommittee (responsible moving company towards ITIL standards). Programmed website track applications, Win7 compatibility, audit deployments license compliance. Assisted design, testing, implementation Windows 7 image Intermountain Healthcare, migrating custom imaging solution OSD SCCM. Created custom WMI class SCCM's MOF file script populate class client centralized BitLocker reporting via SCCM compliance purposes. Utilized USMT custom XML file migrate user settings data migration new machines replacement scenarios. Sep 2005 Jun 2006 Company Name － City State Analyzed customers' systems designed implementation strategies seamlessly integrate Fresh Market Manager solution existing systems. Managed work two employees. Provided 24 hour tech support 15 customers worldwide. Created scripts automate testing installation Park City Group's products. Shouldered responsibilities Systems Administrator role managing Exchange, Windows 2000/2003 Server, Networking, VPN, Active Directory. Automated time-consuming, complicated, error-prone installation process resulting faster problem free installations, supporting influx new customers. Identified lack company knowledge surrounding scalability strategies Fresh Market Manager wrote load testing script simulate variable amount supermarkets simultaneously hitting Oracle database. Faced short deadline provide training customer Thailand, developed five-day course including hands-on demo using VMware Workstation resulted successful knowledge transfer. Led technical team providing pre-sales support, systems analysis, planning, implementation Park City Group's products multiple new customers resulted successful execution. Undertook role Systems Administrator company top duties departure employee. Quickly gained understanding various complex systems, documented them, spent time hours studying systems I previously experience able provide support them. ExxonMobil Senior Systems Technical Analyst Sep 2002 Sep 2005 City State Responsible technical application delivery infrastructure 100,000 desktops worldwide. Provided Level 3 technical support engineers geoscientists around world. Supplied task-driven scripts User Support Engineers Data Management staff. Worked end users identify application requirements created deployed solutions them. Managed 3 different teams largest IT project ExxonMobil, repackaging 5000 applications MSI format rolling XP 100,000 desktops. Developed program automate SMS deployment resulted $200,000 annual savings increased customer satisfaction due faster application delivery. Managed Conflict Resolution team reduced manpower team 5 1 strict process best practice design, saving $300,000 contractor costs XP rollout project. Led team 5 employees Application Deployment team. Implemented Recycle Coordinator Queue perform root-cause analysis cut costly application failures production 80% 20% matter 2 months resulting savings $280,000. Learned Active Directory 2 weeks subsequently trained 75 people use. Repackaged 60 applications year, assigned difficult apps quickly completed them. Trained new employees became solid performers. Built Application Stewardship team ground utilizing 10 contractors 1 employee. Documented developed processes best practices. Team exceeded initial goal completing 1 app every 2 days completing 1 application per day. Promoted new level 2 years. Leveraged existing programming skills learn Perl. Produced SMS script assist supervisors recovering license costs personnel transfers occurred saving thousands dollars unused licenses. Education BS Business/MIS Brigham Young University － City State Business/MIS 3.77 Skills VB.NET, ASP.NET, Active Directory, adding machines, streamline, AD, application packaging, automate, backup, Hardware, Conflict Resolution, consultant, Consulting, Encryption, Client, customer satisfaction, Data Management, delivery, desktops, direction, XML, financial, IIS, image, Imaging, InstallShield, inventory, ITIL, Knowledge Management, Leadership, managing, Market, access, C#, Exchange, Windows OS, Windows 7, Windows 8, Windows, Win7, Windows 2000, 2K, works, migration, MSI, Enterprise, Networking, OS, Oracle database, packaging, Perl, personnel, processes, programming, Project management, reporting, sales support, scripts, script, SMS, Spanish, MS SQL Server, systems analysis, technical support, User Support, tech support, unique, VBScript, View, VPN, website, x86