DIGITAL CONSULTANT Summary I seeking position continue growth strategic leadership position mobile. Continue drive design complex new products/services enhancements lead financial industry. Constantly ask others, "What if?" Skills Strong analytical skills Strong collaborative skills Mobile application development Market Research Analysis Product Development Launch Strategic Alliances Experience Digital Consultant 11/2013 Current Company Name － City State Business Innovator lead team deliver CEO Mobile Extension Apple Watch within 4 weeks using BAU funds. Developed lead PoT AI modeling specific financial use cases. Lead Apple Watch team develop deliver Apple Watch Mobile Bio Metrics Demos AFP. Partnering Risk Authentication team launch Biometrics iOS Android. Lead product team Mobile Token strong auth apps identity 25% product penetration within one month <2% calls="" into=""> Leading efforts 3D Touch (quick links) iOS. Partnering UxR, UX, CIA, CWI, TM Product team diverse Mobile efforts: redesign (break points mobile, tablet) Fraud Manager, International ACH, Internal Wires, Apple Watch, Remember Me, Mobile Deposit, Soft Token. Lead Remember Me functionality mobile apps. Participated second ever User Centered Design Wells Fargo. Championing ideals team members creating Push Notifications design ideation Mobile. Lead PNS efforts. Marketing liaison Mobile team. Created program service team increased channel first time sign-ons 45% 3 months. Created Mobile marketing videos CCER, Mobile Deposit, Mobile app. Mobile team lead ACH, DTD, Wires- payment apps Launched Android App CEO Mobile Mobile lead redesign efforts DTD Wires Mobile lead ACH Int'l- bring FXOL exchange flow Customer Service liaison mobile team ensure feedback issue resolutions incorporated roadmap Lead conducted EMCS/Kofax PoC Image Auto Capture Mobile Deposit. Lead effort bring vendors explore co-browsing, text chat, video Wells Fargo. Presented findings use cases senior leadership, received funding LiveLook PoT 2016. Lead redesign effort Fraud Manager Mobile bring three unique yet similar products one product. Mobile Production channel Management. Product Manager 05/2011 11/2013 Company Name － City State Development, enhancements, process review TOP Image Deposit, Smart Decision, Deposit Maintenance. Created new customer facing Fraud Analysis report- Patent pending Created new AR Check POC- Patent pending Created new internet product TOP Image Deposit ground up. Gap assessment fulfillment 430 converting 3rd party customers. Develop customer facing user reference guides, technical requirements, install guides. Create TOP Image Deposit customer facing Sales Demo Maintain Product blog Creating Business Project lifecycle documents (BRDs, Business Cases, etc) Cross functional support collaboration internal partners: Sales, Technical Product Consulting, Service, Implementation, Operations Crossed trained team member products: Desktop Deposit, RDC Vendor relations, contract reviews scorecards Management Code Remediation 3rd party engagement code review, vendor deployment code remediation testing cycle. Project Manager 08/2006 05/2011 Company Name － City State Act liaison advocate TMS Client Delivery business units technical teams planning, conducting documenting analysis complex business needs implementation service initiatives. Reviewing BRDs, FSDs, Test Plans. Support ongoing evaluation Implementation Service work flows, procedures, process customer experience ensure effectively serving customers fulfill cross organization business needs. Develop Data Entry guides, Implementation Process guides, Client Walk Through guides, System Validation guides, Client Service process procedure, develop deliver internal communication. Use Share Point/Info Source post documentation distribute communication. TMS Client Delivery lead CEO Portal, WellsTAX, DDA, Branch Depository Desktop Deposit, secondary CEO Mobile Map strategies customer implementation servicing present project initiatives senior service implementation management. Provide classroom training well present TIPPs QA calls service implementation Onsite Migration Escalation Team TMS Client Delivery conversion events. Provide subject matter expertise conversion issue effecting customer detail service support implementations plans mitigate customer impacts. Learning Development Consultant 01/2003 05/2006 Company Name － City State Evaluate employee performance based product knowledge, systems use, business process, customer service skills; identify sales opportunities referrals, coach team members Develop facilitate programs New Hire, New Products, Business Processes enhancements using following tools: Power Point, Net Meeting, EKOD, Virtual Classroom Design, create maintain content (e)Quality, Best Practices Websites Track employee performance, create monthly reports, analyze department performance based JD Powers, client feedback, department criteria, identify present opportunities growth upper management Create "road shows", web content, recognition programs promote brand (e)Quality, increase program awareness manager team buy-in Interim Project Manger Pilot team. Since 2003) Implement new products, establish timelines, coordinate provide updates meetings across department lines, streamline business process based feedback clients Business partners. Evaluate document client technical feedback pilot products services presentation Product Support, Product Development, Internet Solutions, eDC CEO Solutions. My latest Project CEO DTD CARLAR acted one two leads. Client Service Consultant 01/2001 01/2003 Company Name － City State Provided support Wells Fargo products services well right fit resolutions complex issues external internal clients Document analyze client business process Preparing presenting Service Product Reviews high value clients, Relationship team, management cross-sell growth opportunities Account analysis Customer profiling Maintaining portfolio 30 high value clients compliance, position, documentation, exceptions, overdraft, accounting etc Train new staff. Education Training BA Theater Arts Philosophy 1995 California State University － State Theater Arts Philosophy Certificate Program Fund Raising, PR 2003 University California － City Skills streamline, Business Processes, business process, Share Point, Product Development, Sales, Validation, Vendor relations Additional Information Interests activities Founding member Innovation Zone formally known Wells Fargo Best Practices. Holder three patents Wells Fargo. Volunteer Prospect Theater Project. Service Excellence award 2005 CEO DTD pilot. Team Excellence Award Q2 2011 work TOP. Stellar Award contribution Wachovia merger.