INFORMATION TECHNOLOGY SENIOR MANAGER Summary 15+ Years Leadership experience Information Technology (as IT Director Consultant) Extensive strategic Vendor Management Expertise (VMO Leadership) Expert Vendor selection process (RFI, RFP, MSA SOW) leader contract negotiations Senior Project Management leadership Co-Chairman Change Management Review Board Saved Millions Dollars vendor expenses successfully implemented sourcing “Partnerships” Implemented Lead Business Relationship Management Team Accomplished IT Technologist strong Business acumen, including MBA Degree Successfully resolved complex Business, Technical Operational issues Specialist presenting Executive Level Technical Business Presentations (VP/SVP/CIO) Highlights Global strategic sourcing Negotiations expert Vendor management Project management Vendor selection process IT Technical Support Cloud Computing MBA Degree Experience Information Technology Senior Manager April 2013 February 2015 Company Name － City State Leading worldwide major manufacturer, distributor retailer high quality vitamins supplements Leadership role Vendor selection process (RFI/RFP/SOW) Negotiated Contracted selected technology vendors optimize quality minimize IT costs Successfully directed several major Vendor sourcing projects Enterprise Business critical applications (Oracle EBS Suite) Draft, negotiate, manage large complex vendor contracts Measure Vendor performance via Scorecards (SLA's, Performance Metrics, System Availability) Implement manage multiple successful "partnerships" carefully selected key Vendors (Infosys, Accenture, MindTree, Presidio, Salesforce, Oracle (OMCS), Cisco, Genpact, TechDemocracy, Tata, Pegasystems, Amdocs, etc.) Annual recurring savings $2.75 million dollars large “re-negotiated” support agreements. Implemented Onsite, Onshore Offshore talent sourcing models (completed schedule) Worked Business IT Teams successfully implement new technical support vendors/partners. Information Technology Director January 2000 February 2013 Company Name － City State Major Entertainment Company providing Internet, Email, VoIP HDTV/VOD 3.2 million customers Information Technology Director: Researched, selected, implemented managed multiple Vendor relationships Lead several RFI, RFP, MSO SOW's. Drafted approved contract amendments/renewals. Extensive Business Systems, Project Management Business Relationship achievements. Director Information Systems extensive experience Customer Service technologies. Directly responsible Managing Infrastructure Technical Application Support teams, Improved overall contact center system uptime 99.93% 99.99% monitoring proactive maintenance. Maintained several JD Powers top system performance ratings. Directed Business Relationship Management team integrated within Business Units. Our IT customer surveys improved C- B+ lead. Successfully managed 45 IT Projects, many coming on-time, on-budget required Business functionality Extensive Strategic Vendor Management expertise overall responsibility System Availability (vendor performance metrics, report cards SLA's). Business Systems Delivery Consultant January 1999 January 2000 Company Name － City Client Company (Cablevision Systems) “contract-to-hire” offered Senior Management position within Corporate Information Technology. Started new Technology Support team, centrally supporting 110+ Business Applications. Client Services Manager January 1998 January 1999 Company Name Provided professional consulting services multiple Fortune 500 Companies Investments, Banking, Finance Insurance areas. My customers include Merrill Lynch, Guardian JP Morgan Chase. Implemented customized CRM applications streamline money transfer reconciliations World Bank Members. Responsible System Implementations, Project Management, Project Costing Customer Executive Level communications. Assisted Sales team closing 3 major new accounts (Sales Support role). Education M.B.A., Masters Business Administration Adelphi University － City State Business Administration B.S Management Economics State University New York － City State Management Economics ITIL Certifications: New Horizons Consulting ITIL v3 Foundation ITIL v3 Practitioner Pega Certified Project Management Project Manager Certification Skills streamline, Banking, budget, Business Systems, C, Cisco, closing 3, Consulting, contracts, CRM, Client, Customer Service, E-Business, Email, Senior Management, Finance, Guardian, Information Systems, Information Technology, Insurance, Investments, ITIL, ITIL v, Leadership, Director, Managing, money, MSA, negotiating, Enterprise, Oracle, Project Management, quality, Relationship Management, RFI, RFP, Sales, Sales Support, SLA, Strategic, technical support, Vendor Management, VoIP