BUSINESS BANKING SPECIALIST Summary Top-performing professional 6 years experience banking finance. Seeking take next step career Regional Banking Branch Manager 2. Prior experience role business advocate Basic knowledge understanding retail and/or small business products strategies Knowledge understanding mortgage industry retail banking operations Experience sourcing small business clientele Ability provide exceptional customer satisfaction retain grow customer banking relationships Skills Microsoft Excel, Microsoft Word, Microsoft Outlook Languages Fluent English Spanish- Reading Writing Experience 01/2016 Current Business Banking Specialist Company Name － City Effective organizational, multi tasking, prioritizing skills Excellent verbal, written, interpersonal communication skills Proficient proactively sourcing, acquiring, building, maintaining relationships customers colleagues High motivation ability successfully meet individual team goals Ability work independently without supervision Basic Microsoft Office (Word, Excel, Outlook) skills. 01/2014 01/2016 Personal Banker Company Name － City Experience leading participating events activities local networks professional organizations, chamber commerce professional business groups. Overseen branch platform teller side management making sure Customer Experience top mind times. Mitigating losses Risks branch. Coaching moment conducting bankers tellers DBE's, providing constructive feedback peers. Partner branch manager service manager coach mentor team members. Conducting morning huddles meeting go updates options improve customer experience present conversation button customers. Covering branches management branch. Attending Business Hubs every Thursdays. Responsible satisfying customer service needs assist succeeding financially quality retail product sales referrals. Performs wide range services including exercising excellent customer service customer interactions following Teller referrals. Primary functions surround proactively servicing mass-market customers, referring customers areas bank complex products services. Ability speak clearly, succinctly, accurately using pleasant tone using common conversational courtesies Attending Business hubs every Thursday business partners fellow team members part Business Advocate role. Call assigned business leads attend feet street every Thursday introduce local businesses. Experience interacting positively difficult hostile customers. Providing Notary Service customers non customers. Building long term relationships customers deepens understanding customers' financial needs provides professional suggestions. Stay within store policy procedure, mitigating losses. Provide personal financial counseling, assist lending services, build relationships existing customers sustain high satisfaction ratings retention. Review approve checks cashing, answer questions accounts, loans, statements. Assist customers loan account application process. 01/2013 01/2014 Lead Teller Company Name － City Manage Teller's work flow ensure success daily cash balancing, building great rapport customers, meeting referral sales goals- maintaining ethical positive work environment all. Requires little supervision juggle variety tasks including exercising excellent customer service customer interactions managing resolving customer conflicts. Follow procedures minimize errors reduce fraud. Provide customers new products services help succeed financially. Create, train, coach successful service sales team. Ensure compliance audit operational regulations guidelines bank. Support Service Manager daily operational tasks Assisting resolving difficult customer service issues quick professional results. Education Training High School Diploma Math University California, Riverside － City State United States Skills Customer engagement, clerical support ability interact effectively diverse group individuals various ages. Excel interfacing others levels ensure organizational goals attained. Proactive approach build long lasting customer relationships expanding client portfolios. Possess excellent interpersonal, analytical, organizational skills.Excel within highly competitive environment effectively managing, training motivating diverse team. Excellent working knowledge using IBM MAC systems; Microsoft Excel, Microsoft Word, Microsoft Outlook. Fluent English Spanish- Reading WritingBeing recognize Merchant manager, Retail Small Business Credit Consultant, Payroll Partner numerous times. Being nominated Searching Stars attending dinner ceremony. Notary Public Activities Honors Honor Society