INFORMATION TECHNOLOGY MANAGER Qualifications Strong communication skills Web application design Working independently HTML Leadership Adobe Acrobat Professional IT Governance Adobe Photoshop Requirements gathering Adobe Dreamweaver Software Development Life Cycle Windows Server 2008 principles (SDLC) Windows Server 2012 Project Management Active Directory System administration SQL Help desk administration Microsoft Office Database Design SAP Business Objects/Web Intelligence Microsoft SharePoint ASP.net, business operations, C++, database development, disaster recovery, forms development, grants development, HTML, computer support, marketing materials, Microsoft Access, Microsoft SQL Server, Oracle database, PL/SQL, personnel management, purchasing, report writing, requirements gathering, SQL, strategic planning, user manuals, training materials, troubleshooting, upgrade, web development, workflow Experience Information Technology Manager April 2005 Current Company Name City State Managed computer support staff college serving 150+ employees Responsible planning implementation major modifications/upgrade entire computing environment college Involved IT Governance efforts campus develop infrastructure security policy Overseen help desk support included troubleshooting hardware, software Windows servers Managed multiple projects (varying scope, time frame difficulty) develop applications IT solutions various needs Faculty, staff students. Administer data needs college including data security, database development/maintenance report generation Responsible purchasing appropriate computing equipment would fit various needs college Faculty staff. System Analyst June 2003 April 2005 Company Name City State Managed efforts staff accomplish various tasks related new system migration project. Generate SQL data population complex report writing using PL/SQL Crystal Reports 9 accommodate new system migration project. Maintain improve existing databases used manage every-day workflow. Created several tools using Visual Basic SQL assist 80+ Housing Specialists improve accuracy data files needed mandatory reporting federal government. Graduate Assistant-Technical Writer January 2002 May 2003 Company Name City State Developed user manuals training materials computer systems used police. personnel. Tested web client server applications ensure user requirements met. Utilized web development tools create on-line user's manuals. Co-Founder, Business Manager December 2001 Current Company Name City State Managed aspects business operations non-profit performance arts organization. Developed marketing materials release community entities. Wrote grants secure funding youth out-of-school time programs. Applications Developer October 2000 July 2001 Company Name City State Documented user requirements rewriting existing billing systems tracked. resource usage internal service group entire global organization. Lead development team requirements gathering tasks. Provided support billing systems involving troubleshooting complex queries. Programmer Analyst June 1995 September 2000 Company Name City State Performed tasks allstages system development life cycle disability claims system including user specifications, functional designs, technical designs. Created Oracle database objects (views, queries, PL/SQL, SQL) satisfy reporting needs end-users. Developed testing strategy lead testing team responsible testing stages large disability claims system. Education Master Science Management Information Systems May 2003 University Illinois City State Management Information Systems Bachelor Science Information Decision Sciences May 1995 University Illinois City State Information Decision Sciences Skills ASP.net, Active Directory, Adobe Acrobat, Adobe Dreamweaver, Adobe Photoshop, application design, arts, billing systems, Business Objects, business operations, C++, client server, Strong communication skills, hardware, Crystal Reports 9, databases, database development, database development, Database Design, disaster recovery, forms, frame, functional, government, grants, help desk support, Help desk, HTML, computer support, Leadership, marketing materials, Microsoft Access, Microsoft Office, Microsoft SharePoint, Windows, migration, Oracle database, PL/SQL, personnel, personnel management, police, profit, Project Management, purchasing, report writing, reporting, Requirements gathering, SAP, SDLC, servers, Software Development, Microsoft SQL Server, SQL, strategy, strategic planning, System administration, user manuals, training materials, troubleshooting, upgrade, Visual Basic, Web Intelligence, web development, Windows Server, workflow Affiliations Quality-driven Information Technology Manager 10 years experience aligning business systems business policies guidelines managing IT support application development operations. Looking bring strong management, analytical problem-solving skills industry-leading technology company.