INFORMATION TECHNOLOGY SPECIALIST Professional Profile Quality-driven practical Systems Administrator [Number] years aligning business systems business policies guidelines. Looking bring strong analytical problem-solving skills industry-leading software company. Qualifications CompTIA Security CE SY0-401 Certified Refined system debugging diagnostic skills Excellent analytical, interpersonal, communication organizational skills System administration UNIX system performance monitoring Team player self-starter ability operate without detailed work direction Working knowledge application servers, J2EE, Oracle, Unix O/S, Linux, LDAP, Database, Service Oriented Architecture physical architectures, Mainframe, Remedy, Virtual Machine High proficiency level MS Office (Word, PowerPoint, Excel, Outlook) Relevant Experience Automated repeatable tasks possible increase efficiency.Consistently received 100% rate customer satisfaction.Performed root cause analysis identify system errors improve accuracy 15%.Awarded Tech quarter contributions mission. Experience Information Technology Specialist Sep 2013 Dec 2015 Company Name － City State 5 years experience maintenance troubleshooting complex infrastructure. Provide Help Desk Services first level troubleshooting customers multiple systems. Use internally developed maintenance provider plans, procedures tools identify, troubleshoot, diagnose failures restore system capability operations. Analyze, diagnose isolate failures hardware Line-Replaceable units (LRU). Directly replace coordinate replacement failed hardware LRU's maintenance provider vendor. Collect data describing environment time failure provide root cause analysis necessary escalation engineering point-of-contact. Provide required support engineer maintenance provider Discrepancy Report (DR) investigations resolution efforts necessary. Perform network management services include: Monitoring networks device health status, monitoring network performance utilization optimization (tuning) tasks. Perform operating system monitoring, Commercial Shelf (COTS) software monitoring, custom software monitoring, resource memory allocation; modifications authorized user lists user profiles; file system maintenance include (deletion log files longer needed monitoring storage space, ensuring backups completed appropriately, awareness appropriate system processes running times). Support software promotes performing system reboots, monthly daily preventive maintenance, process bounces per documentation. Provide accurate timely documentation system problems request shift turnover log assign units tickets accordance unit policy. Analyzed customer stakeholder needs, generated requirements, perform functional analysis implemented Requirements Management Plans. Made recommendations improve technical practices.Collected, analyzed, reported program metrics, including product technical performance measures key performance parameters. Systems Engineer May 2010 Sep 2013 Company Name － City State Obtained mission related certification required application services provider, within 24x7 technical support tier. Trained current new team members existing new application services procedure Commercial Shelf (COTS) software. Performed system health analysis identify, analyze, collect preliminary data, recommend effective solution anomalies. Coordinated conducted low-level system testing, problem analysis servers, desktops IT infrastructure work. Analyzed levels total system product include; concept, design, fabrication, test installation, operation, maintenance disposal. Performed technical planning, system integration, verification validation, supportability effective analysis multiple systems. Performed functional analysis, timeline analysis, detail trade studies, requirements allocation interface definition studies translate customer requirements hardware software policies. Coordinated systems partners finalize designs confirm requirements met. Provided continued maintenance development bug fixes patch sets existing web applications. Diagnosed UNIX Windows processing problems execute appropriate solutions. Ensured network, system data availability integrity preventative maintenance. Provided documentation start-up, shut first level troubleshooting processes help desk staff. Implemented company/customer policies, technical procedures standards preserving integrity security data, reports access. Consistently met deadlines requirements production work orders. Monitored network performance provide network performance statistical reports real-time historical measurements. Managed network monitoring server monitoring on- off-site. Recommend architectural improvements, design solutions integration solutions. Systems Engineer Associate Feb 2009 May 2010 Company Name － City State Coordinated NEAS weekly brown-bag seminar VA-95 Technical Resource Center. Formatted delivered training specific intended party purpose company standards. Updated, composed created content electronic format assuring accuracy proper display VA-95 TRC Technical Library. Served Windows Subject Matter Expert (SME) research, create procedures recommended COTS product enable Closed Caption video content support National Center Missing Exploited Children (NCMEC). Reviewed, routed resumes appropriate Managers Account Representative Resource Planning Team (RPT). Maintain spreadsheet employees key contact information, skills, resumes. Communicated duties, compensation, benefits working conditions potential candidates. Researched recommended new sources candidate recruiting. Reviewed human resource paperwork accuracy completeness verifying, collecting correcting additional data. Education Bachelors Science Computer Engineering Technology Spring 2008 Prairie View A&M University － City State GPA: GPA: 3.048/4.0 Computer Engineering Technology GPA: 3.048/4.0 Personal Information Active TS/SCI w Poly (last update, 05/2010) Additional Information Security Clearance: Active TS/SCI w Poly (last update, 05/2010) Ability adapt changing technology, learning applying new methods achieving goals organization TAC/ABET accredited Dean's List 2005-2007, Honor Roll 2006-2007 Engineering Technology Association; Vice President 2005-2007 Tau Beta Pi Engineering Honor Society; Vice President 2007-2008 Skills interpersonal, hardware, concept, content, clients, customer satisfaction, Database, debugging, desktops, direction, documentation, engineer, functional, Help Desk, human resource, J2EE, LDAP, Linux, Mainframe, memory, access, Excel, MS Office, Outlook, PowerPoint, Windows, Word, network management, network, networks, operating system, optimization, Oracle, organizational skills, policies, problem analysis, processes, real-time, research, self-starter, servers, spreadsheet, system integration, Team player, technical support, troubleshoot, troubleshooting, UNIX, validation, video, web applications