FINE APPAREL DEPARTMENT MANAGER Summary Results driven General Manager strong interpersonal skills extensive luxury retail sales experience, focused client development retention. Success excuses. Accomplishments Increased gross revenues Max Mara Northbrook 76% Promoted Store Manager 12 months Assistant Manager position Promoted Assistant Manager 6 months Stylist position Profitably sold Sans Pareil Inc. Turned $2000 investment 1.8 million dollar business within 5 years inception Experience 11/2013 Current Fine Apparel Department Manager Company Name － City State Manage, drive high volume multi vendor business achieve goals Strategically plan business meet sales goals, talent development Provide leadership, team building store, sales staff driving sales, service, profitability Provide team tools, training company values, core focus brand imaging Retain, motivate, coach, train elite sales team art clientèle Motivate, lead example standards excellence Work tandem buying office meet business needs, maximize opportunities market Develop, maintain strong vendor relations drive sales meet sales goals Oversee merchandise opportunities, set merchandise standards, evaluate merchandise performance, adjust meet business needs Oversee selling process, providing leadership, motivation store team, achieving sales, volume goals Establish, maintain high performance service standards enhance customer experience, actively seek input customers ensure consistent adherence service standards Actively train, develop, coach team achieve goals, modeling sales focused behaviors, skills development utilizes available tools Proactive managing performance, ensuring store team clearly understand roles, focused achieving goals Oversee stylists development, empower sales force achieve selling goals product knowledge, coaching, performance feedback Attract, retain key associates becoming/maintaining employer choice local market In constant pursuit top talent surrounding market optimize staffing opportunities 01/2011 10/2013 General Manager Company Name － City State Consecutively increased business 16% year one 10% year two, training, developing sales staff art client outreach retainment Developed, implemented standardized process client development performance, growth increasing client retention Established, maintain strong rapport community increase brand awareness Train, maintain standards excellence set brand Provide leadership, team building store associates driving sales, high caliber service, profitability Provide store team tools, coaching required meet brand filter service standards Focus sales, profitability; establish, maintain customer focused standards, set work pace, deliver store goals Provide vision, motivation achieve goal Groom succession, empower excel Create, maintain high performance team environment Attract, retain key associates local market 01/2010 01/2011 Assistant Manager Company Name － City State In partnership management, increase YTD sales 16% Managed successfully groomed stylist art client outreach resulting double digit growth Oversee selling process, providing leadership motivation store management team, associates achieving sales volume goals Establish, maintains high performance service standards, enhance customer experience, actively seek input customers ensure consistent adherence service standards Actively train, develop, coaches team achieve goals, modeling sales focused behaviors, skills development utilizes available tools Manage, evaluate performance, ensuring store team clearly understand roles, focused achieving goals Develop, retain direct reports, ensuring readiness increased responsibility providing bench internal talent fill open positions Oversee stylist development, empower sales force achieve selling goals product knowledge, coaching, performance feedback Maintain knowledge top talent market place, proactive recruitment fill open positions 06/2009 01/2010 Stylist Company Name － City State Developed maintained strong client book increased store revenue 12% 6 months YDT Maintained, developed loyal clients, exponentially increased client spend Developed, maintained strong relationship management, team members Demonstrated strong operational skills (managing stock rotations, transfers, inventory) Top sales person MaxMara Northbrook Promoted Key holder 2 months 06/1992 03/2007 Owner/ Designer/ Wholesaler/ High End Children's Apparel Company Name － City State Turned $2000 investment 1.8 million dollar business within 5 years inception Concurrently operated 2 retail locations, manufacturing facility Successfully maintained, developed loyal client following exponential growth Designed, produced, wholesaled private label collection margins 70% higher Managed staff 48 Hired, trained staff meet business needs Developed maintained strong vendor relations Recognized, introduced new designers market Recruited maintained loyal highly motivated staff turnover 10% less Developed, maintained strong ties community partnering charity activities Sold business profitably 2007 Education Bachelor Arts Graphic Arts/ Business Loyola University － City State Minor Business/Jewelry design Fluent English Spanish Skills Microsoft Excel, Word, Power Point Trend analysis Ability quickly adapt changing markets Established track record customer focused sales growth Ability deliver results goals build effective, motivated teams, foster teamwork, demonstrate sound business judgment 20+ years related management experience Business Acumen Building Effective Teams Customer Focus Developing Direct Reports Others Drive Results Interpersonal Savvy Managing Measuring Work Managing Vision Purpose Motivating Others Problem Solving Ability Asses People Consistently striving excellence