PASTRY CHEF /SERVER Summary My main goal ensure procedures followed seating serving guests. Make sure staff act way promotes guest satisfaction handle issues complaints. It pleasure design implement training servers, bussers, hosts, baristas, bartenders:L training involve raining menu items, well "shadowing" servers learn restaurant's procedures standards. additionally, I work side side kitchen manage rand team assist restaurant's cost controls helping develop systems manage product waste, labor costs, breakage. Also I oversee facility upkeep, ensuring front house areas clean meet restaurant standards arranging repairs made timely manner I facilities maintenances needed. Highlights Strong organizational skills Active listening skills Seasoned conflict resolution Sharp problem solver Energetic work attitude Inventory control familiarity Courteous demeanor Top sales performer Customer service expert Adaptive team player Opening/closing procedures Accomplishments Customer Service Researched, calmed rapidly resolved client conflicts prevent loss key accounts. Customer Assistance Worked company systems Live Support diligently completed assigned tasks, working overtime needed. Computed Data Reports Provided required weekly, monthly quarterly reports listing sales figures client track records. Experience Pastry Chef /Server May 2014 September 2015 Company Name City State Effectively managed assisted kitchen staff producing food banquets, catered events member dining areas.Consistently produced exceptional menu items regularly garnered diners' praise. Line Cook March 2013 March 2014 Company Name City State Regularly developed new recipes accordance consumer tastes, nutritional needs, budgetary considerations.Provided nutritious, safe, visually appealing, innovative properly prepared flavored food. Dishwasher April 2012 November 2012 Company Name City State Consistently kept clean safe environment adhering federal, state local sanitation safety requirements. Maintained system control storage temperatures proper functioning kitchen equipment Customer Service Rep September 2012 December 2012 Company Name City State Developed highly empathetic client relationships earned reputation exceeding sales goals.Achieved high sales percentage consultative, value-focused customer service approach. Catering Assistant/Server January 2007 January 2008 Company Name City State Accepted payment customers made change necessary.Checked patrons' identification ensure met minimum age requirements consumption alcoholic beveragesCleaned bars, work areas, tablesAssisted diners seating needed Customer Service Representative March 2004 November 2007 Company Name City State Assigned point person plan event logistics trade show resulting $250,000 revenue. Effectively cross trained processing freight, vendor relations, administrative support, event set up/break logistics planning. Shift Manager January 2001 January 2003 Company Name City State Promoted within 1 month shift manager supervising 20+ employees. Managed daily restaurant operations, created staff schedules, tracked/reviewed inventory, cross trained staff, closed cash drawer, ran sales reports. Volunteer Experience:. Southwest Behavioral Health- Provided approximately 50 meals daily Homeless Outreach Program Completed 16 week training serving practical emotional needs victims following traumatic events victim's rights, support criminal investigation, information referral community resources. COMMUNITY KITCHEN STUDENT Company Name City State Selected participate foodservice training program Developed knife skills Exposure aspects kitchen operations Maintained food non-food storage areas including walk reach coolers, walk freezer, pantry, paper room Provided on-site catering events Ensured quality control standards Completed Professional Cooking curriculum Properly received food supply ensured product safety Assisted Chef Instructor crew supervision aspects production Collaborated students instructors develop menus Learned proper cooking techniques Leading Sauces Experienced cooking methods Southwest Behavioral Health- Provided approximately 50 meals daily Homeless Outreach Program. Education Associate Science Degree Social Science Studies Administrative Justice Studies 2012 Mesa Community College City State Social Science Studies Administrative Justice Studies St. Mary's Food Bank Alliance- Community Kitchen Certifications National Restaurant Association ServSafe Manager Certification Maricopa County Food Handlers Card Adult CPR First Aid Fire Safety Certification Skills Administrative Assistant, administrative support, Behavioral Health, Conflict Resolution, Cooking, CPR, Customer Service, special events, First Aid, Goal Setting, Instructor, inventory, Team Development, logistics, Marketing, Excel, Microsoft Office, Payment Processing, quality control, Reporting, restaurant operations, Safety, selling, Sales, sales reports, supervising, supervision, Type, Vendor Relations, Workshops