CONSULTANT Summary Professional, dedicated hard worker. Over 10 years Customer Service Experience. Self-motivated inside Sales Representative excellent verbal written communication skills strong computer CRM experience. Customer service professional dedicated effective team management customer satisfaction. Management professional effective building highly- motivated teams well leading cross functional teams fast-paced environment. Enthusiastic, resourceful high school graduate academic professional background. Ability establish priorities meet challenges head-on. Strong project management skills. Organized, independent worker strong time-management skills. Excellent juggling multiple tasks working pressure. Skill Highlights Adobe Proficient Windows XP Proficiency Windows 7 Expertise Proficient MS Office CRM Expertise Dealersocket Proficiency l Inventory control procedures Employee scheduling Cash handling accuracy Strong communication skills Superb sales professional Excellent multi-tasker Time management Professional Experience Consultant June 2015 September 2015 Company Name City State Help customers select products best fit needs. Complete customer order's professionally time. Advise customers services product month. Inform customer knowledge "Survey" "Pack Plus services". Pack Ship customer packages. Sales February 2015 June 2015 Company Name City State Maintained accuracy calculation discounts, interest commissions. Assist customers finding vehicle fits needs wants. Inform customer features vehicles, different trim levels. Contacted customer per internet request make appointments bring in. Advise customer warranty service information. Manager February 2012 January 2015 Company Name City State Composed effective accounting reports summarizing accounts payable data. Balanced monthly general ledger accounts accurately record cost month end accruals. Created daily weekly cash reports accounting management. Supervised invoice processing, purchase orders, expense reports, credit memos payment transactions. Supervised employees following company polices. Hired terminated employees. Sales March 2011 September 2011 Company Name City State Identified qualified customer needs, developed sales strategies negotiated closed profitable sales 85% success rate. Consistently hit exceeded sales goals 20%. Assisted Customers purchasing vehicle, fit needs, affordable rates. Customer Service Rep April 2010 February 2011 Company Name City State Effectively managed high-volume inbound outbound customer calls. Addressed resolved customer product complaints empathetically professionally. Defused volatile customer situations calmly courteously. Managed customer calls effectively efficiently complex, fast-paced challenging call center environment. Identified chronic customer issues creating maintaining customer complaint log. Resolved service, pricing technical problems customers asking clear specific questions. Customer Service Rep March 2008 May 2009 Company Name City State Effectively managed high-volume inbound outbound customer calls. Addressed resolved customer product complaints empathetically professionally. Gathered verified required customer information tracking purposes. Defused customer situations calmly courteously. Identified chronic customer issues creating maintaining customer complaint log Price Team Specialist April 2007 March 2008 Company Name City State Resolved customer complaints professional manner prioritizing customer satisfaction. Priced merchandise, stocked shelves took inventory supplies,cashier. Handled customer relations issues gracious manner accordance company policies. Determined customer needs asking relevant questions listening actively responses. Swing Manager August 2005 April 2007 Company Name City State Interviewed job candidates made staffing decisions. Verified cash drawers made bank deposits. Assigned employees specific duties best meet needs store. Reordered inventory dropped predetermined levels. Instructed staff appropriately handling difficult complicated sales. Hired, trained evaluated personnel sales marketing. Examined merchandise verify correctly priced displayed/ Planned budgets authorized payments merchandise returns. Reported distract manager regarding store staff issues. Education High School Diploma General Education 2005 Pine Ridge High School City State USA References Available upon request.