INFORMATION TECHNOLOGY SPECIALIST Summary Over twelve years experience providing high quality consulting technical assistance home business end users. As field service technician since late 2004, I able install, repair maintain many types Point Sale register equipment well servers, networking related peripherals. With ability integrate computer skills, customer support experience related education I thrive exceed technical, business, customer expectations. A long time hobby mine demonstrating electronics retail stores. I really enjoy in-store demonstrations, direct sales training sessions employees. Continuing improve important me. I feel professionally certified CompTIA, Lexmark, Hewlett Packard, Microsoft, Fujitsu, IC³, ETA, FEMA bodies allows think outside box create custom solution best fits client's needs. Highlights Exceptional telephone etiquette Vast technical knowledge Troubleshooting proficiency DHCP/DNS Ethernet Firewall proficient CompTIA A+, Net+ Accomplished mobile devices Technical help desk experience Database servers Excellent problem solving skills Microsoft Office Specialist Drive duplication imaging knowledge Adept Troubleshooting Accomplishments Multiple technical awards work performance.Consistently received 100% rate customer satisfaction.Oversaw decrease average daily Help Desk tickets almost 100% Work Experience Information Technology Specialist 02/2012 Current Company Name City State Service maintain numerous makes, models types equipment, including client servers, workstations, laptops peripherals. Install maintain CCTV-DVR Camera systems, Servers, network racks/patch panels, VoIP, BDR data recovery systems I familiar StorageCraft, Datto, VEEAM Intronis, business class cloud backup solutions. Offer business assessments ranging DLP best practices Wired Wireless Network Infrastructure Audits FINRA/HIPPA/PCI Compliance audit testing. Currently provide support 480 Windows based devices 44 Windows/VMware servers. IT Systems Administrator 09/2008 05/2012 Company Name City State Responsible maintenance 55 Windows variant based workstations, Dell Precision server, IBM xSeries Blade server, telephony/VOIP/POTS systems, T1/network troubleshooting multi-building environment well providing end user assistance training sales, service management teams. Manage Windows Server 2003 Active Directory policies. Maintain AutoBase CRM database Reynolds Reynolds Repair Order writing system. Maintained WiFi network technicians use Toyota Technical Services. Performed preventative maintenance laser dot matrix printers. Responsible coordinate, purchase install new technology assist outside vendors technology related needs. I assisted Used Car Manager taking photographs uploading website overlay information photos. Field Service Technician II 12/2009 10/2011 Company Name City State Perform field service work IBM servers, IBM/Lenovo desktops IBM Point-of-Sale POS) equipment well repair Lexmark monochrome color laser printers. Responsible repairs diagnosis brands Linksys, Symbol, Nortel, Baystack, Zebra, Datalogic, Kronos, HP, IVR Systems Ateb Rx. Responsible install troubleshoot networking equipment ranging wired switches wireless access points,setup troubleshoot/repair IBM pSeries RS/6000 servers peripherals. Break/Fix technician, escalation. Responsible company vehicle, maintenance scheduling, RMA returns, numerous SLA contracts full van inventory. 24/7 On-call position overnight priority calls. I territory Senior Technician successfully trained new employee. Kodak Imaging Expert Field Marketing Specialist 03/2006 12/2009 Company Name City State I responsible engage train sales associates customers large retail stores organizing training events, presentations role playing demonstrations. Tasked increasing consumer brand awareness selling demonstrating Kodak products, merchandising organizing Kodak camera peripheral displays, assisting fourth quarter "Black Friday" sales events. I rewarded year sales figures totaled surpassing sales goals. I enjoyed demonstrating Kodak everyone knows Kodak, products simple use, yet produced superior photographs, prints images. Merchandising Marketing Specialist 10/2005 12/2007 Company Name City State Worked several divisions ActionLink concurrently: Merchandising, Marketing Training. In-Store marketing, merchandising sales technical hardware services, Dell, Sprint, Logitech Garmin. Set plan-o-grams (POG), live units security sensitive equipment. Self-managed, drove vehicle, recorded mileage. Received shipments home position required extensive planning set could begin. Digital Imaging Specialist 08/2005 03/2006 Company Name City State Retail sales digital, 35mm, DSLR cameras accessories. Helped promote brand awareness targeted brands, new features cameras. Trained customers digital camera features specifications, provided hands-on demonstrations short photo seminars anyone interested. I assisted prepping store "Black Friday" sale promotions, starting 3:30am. I always completed sale walking customer register, thanking business inviting come back purchase show off; many did! Seasonal position Q4 overstock March. Business Machines Sales Associate 09/2002 07/2005 Company Name City State Retail sales computers, office supplies, electronics related peripherals. Assisted. customers printers, monitors, desktop laptop computers, GPS digital cameras. I able assist departments store, ran Copy Center associates called out, made cardboard bales used pallet jacks. I responsible repairing customer computers in-store worked store computer technician Easy Tech program rolled out. I asked management assist taking proper inventory nearby store plagued inventory discrepancies, later tasked district management assist final stages building, "plan-o-gramming" stocking Monticello, NY Staples location. I received numerous "S" pins signify outstanding customer service reported corporate. Education GE Residential Energy Auditor Energy Management Systems Technology/Technician Technology 2014 Ashworth College City State USA GPA: Delta Epsilon Tau Honor Society, Alumni Society Delta Epsilon Tau Honor Society, Alumni Society Undergraduate Certificate Computer Information Management Computer Technology/Computer Systems Technology Online Courses Technology 2010 Ashworth College City State USA Associate Arts Sciences (A.A.S Business Administration, Management Operations Business Management Club 2009 SUNY Orange City State USA Business Administration, Management Operations Business Management Club Skills Sales Software: Salesforce.com, TapScan CMS: Joomla, WordPress Desktop Publishing Software: Photoshop, Illustrator Plethora hardware repair diagnostic skills Experienced Desktop Support trainer