CONSULTANT Summary As proud Microsoft employee, I'm driven Customer obsession, Growth Mindset One Microsoft principles. In every position I've Microsoft, guiding principle taking customer feedback advocating cross-organizational initiatives unite ecosystem provide best possible product, services support experience customers. Combining technical knowledge experience excellent communication, problem solving strategic planning skills, I front lines providing dedicated engineering support; delivered created Services global portfolio offerings; architected delivered cloud migration engagements; driven critical watch-list customers Get Green programs built proactive outreach scale models empower entire Microsoft ecosystem account teams, support, services product engineering teams visibility, awareness, data actionable guidance improve customers' Skype business O365 experience. Experience 02/2016 Current Consultant Enterprise Communications Global Practice), Microsoft Accepted position ECGP, specifically help develop expand "Get Healthy" program well act Solutions Architect pre-sales, artefact delivery activities engagements. My key contribution date taking premises framework content developing hybrid Online frameworks content. The program go live end July point focus around training global delivery resources. I worked PG escalations large customers like 3M Online "Get Healthy" efforts, well engaging customers like Alcoa (SfBOnline), Aon (O365Dedicated), Lubrizol, AllState (on premises) scope, customize deliver "Get Healthy" offerings Assisted AirLift deliveries well conducting technical interviews Consultant Architect level candidates. 06/2013 02/2016 Premier Field Engineer City State DSE workload least 1600 hours well assisting many transactional engagements, specifically Risk Assessment Service Office 365 Network Performance assessments customers like Delta Airlines. I worked two dedicated customers, many transactional customers analyze performance issues, assist getting environments healthy using RaaS, primarily ongoing KHI CQM analysis SCOM alert tuning, helping move real-time methods StatsMan Call Quality Dashboard As part AIG O365 team recently achieved 40 million dollar O365 deal, I Lync DSE AIG account two years renewed Lync DSE contract another two years. I focused helping stabilize environment starting position successful hybrid environments part O365 strategy. I worked DSE multiple customers helping transition IM P replacing AT&T conferencing company-wide (with enterprise voice capabilities, analysis correction performance call quality issues, well assisting merger/acquisition scenarios successful consolidation/migration two Lync environments Assisted transactional engagements Citrix, Carnival Cruise Lines, Florida Hospital, Diebold, Kelloggs Company provided back PFEs covering Amazon, Visa, Mastercard, Humana, Deloitte, King County State Washington. Volunteered MySkillsForAfrika, assisted Botswana Innovation Hub Skype Business deployment. 01/2009 06/2013 Lead Application Engineer Company Name Responsible designing engineering unified communication solutions. Lead Lync Application Engineer. Completed migration OCS 2007 R2 300 user deployment on-premise Lync 2010 deployment 25K user capacity IM, presence, group chat, federation, PIC, audio-video collaboration Cisco/Tandberg integration functionality. Also completed acquisition integration Morgan Keegan's Lync 2010 environment. Designed Lync 2013 architecture completed Polycom integration RMX DMA infrastructure. Additional responsibilities include mobile device management solutions deign implementations, including Blackberry, Good, ActiveSync MobileIron. Education Training 1998 Associate degree University Stellenbosch Nelson Mandela Metropolitan University 1996 Matriculation Certificate Collegiate Girls High School 07 2018 MCSE Communication Communication Microsoft · License: F372-7058 MCSA: Office 365 07 2015 07/2018 Microsoft · License: 10013480 Skills go live, Architect, audio, Cisco, Citrix, Consultant, content developing, content, delivery, designing, Engineer, focus, Hub, Innovation, Office, migration, Enterprise, Network, Quality, real-time, Risk Assessment, sales, strategy, video Additional Information MCITP: Lync Server Administrator 2010 05 2013 Microsoft · License: 10013480