HR PROFESSIONAL Summary Dependable Self-motivated assertive Human Resources Professional innovative solutions personal accountability incorporates quality decision making facilitate success promotes team-oriented open-door environment conducive successful staff. Skills Staff Recruitment Retention Employee Relations, retirement Payroll, health welfare HR Program/Project Management Orientation on-boarding Training Development Performance Management Leave absence ethics HR Policies Procedures Organizational Development Core Competencies Extensive people's skill outstanding communicating skills drive effectiveness. Concrete skill trained HR capacity HR assistant 3 years 12 years hands-on experience customer financial services. Experience administration benefits compensation programs Human Resources programs. Quickly learn procedures methods, exceptional organizational skills. Evidence practice high level confidentiality trustworthiness. Proven experienced team player bringing enthusiasm energy group efforts. Experience HR Professional 04/2013 06/2014 Company Name City State Respond resolve issues questions raised employees leaders regarding benefits, payroll, HR policies/procedures, general transactions HR-related activities. Utilizes in-bound phone queue, e-mail, face face receive inquiries well provide resolution. Provide accurate information counsel employees and/or people leaders questions issues, escalating appropriate. Act first point contact employee/manager questions Confirmation employments various external agencies liaise third party callers. Trainer new employees new procedures. Handles highly sensitive confidential information daily basis, acts liaison customer 2nd level support. Assist employees matters regarding leaves, including short-term disability long term disability, assist employees questions concerns regarding, work environment, problems management, leave absence, resignations etc. Thoroughly document record inquiries resolutions within information tracking database ensure recording complete information future reference archival purposes. Document escalation issues including party matter escalated. Begin applying troubleshooting techniques issues complex nature; determine escalation team leader specialist appropriate situation. Process HR and/or payroll transactions HR Management System (HRMS) Validate accuracy transactions, particularly affecting employee levels, pay benefits. Receive make telephone calls respond to, resolve customer inquiries concerns. HR Assistant 07/2011 05/2013 Company Name City State Liyanage Co, Trained worked senior management create HR policies procedures; recruit employees; create group benefits databases; develop orientation, training incentive programs. Manage leave-of-absence programs personnel records; administer benefits enrollment programs; administer HR budget; handle HR assistant workplace issues. Employee recruiting strategy Developed enforced company policy procedures Developed company personnel policies Facilitated criminal background check Managed employee rewards programs, Surveys research. Updated key human resource metrics, including turnover terminations, using reporting tools HRMS database Client/Advisor Professional 11/2011 07/2012 Company Name City State Ameripise Financial, Minneapolis MN. A leading company financial planning Assist advisor clients processing maintain financial products services offerings. Provide guidance assistance updating consumer lending products financial products. Interacting intra-company teams providing assistance completing customer cases product offerings. Guide advisors clients estate settlement, ownership changes, marital status changes beneficiary changes. Personal Banker 09/2008 09/2011 Company Name City State Wells Fargo Bank, Minneapolis MN, A foremost organization banking financial field. Customer assistance personal/business/consumer lending products Working Wells Fargo partners privet banking, insurance, mortgage, investment retirement increase solutions profits. Coaching working tellers customer representatives maximizing service sales solutions. Helping bring branch customer satisfaction scores striving meet optimum customer satisfaction resulting successful survey outcomes branch. Working loan office, originator, opening maintaining consumer loans Education Master Art Human Resources Management May 2012 Concordia University City State Bachelor Arts Art-(HR Communication April 2007 University Colombo City Sri Lanka