HEALTHCARE ADMINISTRATOR/OPERATIONAL AND STAFF REORG Executive Summary High-energy Manager, Analyst, Executive Assistant. Successful building motivating dynamic teams. Cultivates company culture staff members feel comfortable voicing questions concerns, well contributing new ideas drive company growth. I naturally compelled streamline costs, boost company moral revenue innovative management techniques, including forms social media. Organized diligent, excellent written, oral, interpersonal communication skills. Core Qualifications Operations management Staff development Policy/Program development HR experience Supervision training Cross-functional team management Coding/Multi-media knowledge Complex problem solving Calm pressure Sound judgment Organizational Restructure/Change Root cause analysis Professional Experience Healthcare Administrator/Operational Staff Reorg Oct 2006 Apr 2007 Company Name － City State Responsible staff, consisted 6 office clerks, 4 surgeons, 3 remote transcriptionists, 3 part-time students, 2 medical assistants, 1 in-house biller, 1 in-house transcriptionist. Negotiated terms new contract carve 95% in-house billing off-site medical billing company (i.e. invoicing, payments, payment plans, collections) Liaison SDHS 47 vendors (i.e. IT specialists, credentialed hospitals, medical supply vendors, OSHA Reps, etc.) Created comprehensive project plan total relocation practice, beginning construction ending 2 months move. Cut costs substantially eliminating unreliable staff bringing motivated, efficient workers. I also issued 2 promotions 3 raises. Encouraged verbal communication staff other, assisted achieving higher standards order move positions. This came implementing employee reviews. Learned prior issues SDHS OSHA immediately put controls place adhere compliance laws. I enforced via strict communication, patience, perseverance. Created project plans staff member introduce accountability. They learned regulate timelines Outlook reporting progress tasks module. Implemented mandatory weekly staff doctors meetings order stay top ongoing/new situations. Created templates agendas/minutes maintained ongoing task lists, distributing based criticality. Attended monthly off-site meetings San Diego County Medical Administrators stay informed current additions/amendments policies SHARP, SCRIPPS, etc. I also attended seminars time enhance ability effective communicator Administrator/Project Manager. Bookkeeper entire corporation, plus 2 personal corps. I introduced Quickbooks replace outdated, complicated accounting software used. By this, I synced reporting system accounting firm handled umbrella corporation. Reported employee payroll Paychex. All checks cut me. Operated MS Office, MS Project, Quickbooks daily. Project Manager/Project Analyst/Executive Assistant Oct 2004 Oct 2006 Company Name － City State Responsible complex projects VP Risk Solutions SVP National Consumer Lending. Remote employee office SVP 3 Project Managers. Traveled 35% time meetings various states. Performed Project Manager 3 large compliance-related controls regarding new database I developed Risk Solutions Team. Created reports data requirements, executed gap analysis, root cause issues, defined project scopes, identified best practices, created swimlanes timelines MS Project. Facilitated daily/weekly/monthly conference calls resource team members, created process flows, compiled/analyzed information uncovered meetings. Reconciled general ledger lines create monthly variance reports SVP. Assisted compliance questions fulfillment field reps regarding business unit procedures. Monitored monthly budget established new procedures, controls, tools concerning it. Provided research analytical support design, development, implementation projects supporting Project Managers project teams. Researched maintained timelines, problems concerns, analyzed project requests, determined requirements feasibility, recommended improvements, completed project-related responsibilities per VP SVP needed instructed. Used strong communication skills developed solid relationships teams. Operated MS Office, MS Project, Powerpoint, Visio daily. Healthcare Administrator/Operations Office Reorg Jun 2003 Jan 2004 Company Name － City State Supervised staff 6 medical clerks, 3 doctors, 1 psychologist. Managed aspects payroll, including creating new system accountability. Responsible several large projects ultimately brought additional $30,000/month. Reduced A/R $1.4 million $11,000 personally reconstructing billing procedures, collections enforcement, small debt write-offs. Maintained doctors files, recredentialing, CME hours, hospital affiliations. Prepared weekly spreadsheets/reports Excel Access insure accurate statistical data regarding sources income. Identified ways lower costs increase efficiency services provided. Streamlined physical paper flow office implementing email addresses everyone office. This eased huge burdens collectors increased productivity. Healthcare Administrator/Business Office Reorg Jan 2003 Mar 2003 Company Name － City State Supervised staff 25 collectors 25 administrative assistants. Investigated delinquent accounts provided reasonable solutions collectors. Created maintained daily reports cost efficiency overall collections daily income. Determined cost supplies, doctors, employees, etc. lowered costs 25%. Responsible things related human resources restructured personnel needed. Departed reorg stable successfully completed. Logistics Supervisor Mar 2002 Dec 2002 Company Name － City State Contracted supervise special account J.Crew Clothiers, consisted staff 18. Created/maintained reports, manifests, bill ladings, etc. manually via Excel I learned aspects logistics. Designed/supervised creation database Fox Pro linked Excel produce master list items en route warehouse overseas. It tracked freight entered Long Beach Harbor leaving trucks. The database created bill ladings, manifests, several reports within seconds. I also added controls virtually loaded containers PO weight, enabling workers load within legal parameters without error. Participated great deal problem solving troubleshooting. Departed contract successfully completed. Junior Healthcare Administrator/Statistics Coordinator Mar 2000 Jan 2002 Company Name － City State Identified opportunities lowering costs increasing efficiency services order maintain federal grants. Worked closely Decision Support, Medical Records, several departments determine cost, frequency, reimbursement patterns identified services. Sought resources obtaining data applicable Newborn Careline Dept. objectives. Trained, assisted, coached clerks, techs, nurses, doctors organization data, activities, database operations. Gathered, reviewed, verified statistics via OBStat Database ACCESS bridge daily. Maintained backup databases, well installations. Coordinated 93 nurse's schedules using ANSOS modified/developed simple scheduling programs ease complications. Departed due corporate restructuring, resulting loss 1000 employees. Statistics Coordinator Jul 1999 Mar 2000 Company Name － City State Created implemented WARS database Pharmacy Administration Accounts Receivable Department. Archived figures Accounting Department review cooperated Data Management daily basis. Created/produced six daily reports Excel substantiate balances 4 on-site pharmacies 2 remote infusion centers. Responsible payments/invoices delegated postings appropriate A/R reps. Created spreadsheets special projects Excel Microsoft Word needed responsible off-site storage archives facilities. Electronically released available medicines billing collection reps daily. Worked PDX, DESKTOP 7000, Specialized Clinician Services (SCS), ANSOS, PC Anywhere daily. Transferred Newborn Careline Department position created I encouraged take it. Education Bachelor Arts Psychology University Southern California － City State Graduated Magna Cum Laude Associate Arts Social Sciences Long Beach City College － City State Graduated With Honours Skills Reorganization Procedural Evaluations Ability collect/analyze/report data Can easily work team independently Great ability lower costs/increase efficiency MS Project, MS Office, Windows OS, Mac OS, Visio Advanced coding fbml, css, html Databases I designed still use: LBMMC- OBStat, WARS NEC PreLoad DB