HR CONTACT CENTER SPECIALIST Summary Forward-thinking professional various experience human resources, sales, customer service education, offering excellent communication computer skills; highly organized meticulous. Skills MS Office Suite Self-motivated professional Team leadership Meeting deadlines Time management skills Experience 07/2016 Current HR Contact Center Specialist Company Name － City State Answer resolve employee people-manager issues including navigational support processing corrective transactions required. Provide advice complete requests and/or options next steps based scenarios. These could include; guidance related completing HR responsibilities (year- end compensation, mid-year year-end processes, resource planning), guidance related making employee data changes (new hires, transfers, terminations, retiring), guidance related administration employee programs (Service recognition, PTO/Vacation entitlement, time administration). Maintain adherence audit/compliance regulatory requirements. Provide support HR policies, processes, procedures including knowledge Benefits Payroll processes transactions, people-manager responsibilities employee programs services (including navigational support HR systems) employees, people-managers HR community. In addition duties: I taken initiative part new hire training, women leadership support colleagues helping improve metrics quality calls. In displaying leadership, leadership providing opportunity part projects come pipeline. 10/2014 07/2016 Admissions Representative Company Name － City State Conduct face-to-face personal interviews, telephone interviews e-mail correspondence identify high school adult student prospects determine educational needs, concerns interests. Closely assists mentors students Admissions process. Ensure compliance applicable Company policies procedures, laws regulations. Participates school retention efforts maintaining productive contact his/her active students graduation. 05/2014 10/2014 Recruiting Coordinator 03/2014 05/2014 Branch Coordinator Company Name － City State Conserve database storage retrieval assessments. Participate coordinate (where appropriate) job fairs sponsored HTI clients. On site coordination interview activity; run e-verifies, uphold payroll information collecting, calculating, entering data. Bring up-to-date payroll records entering changes exemptions, job title departments. Resolve payroll discrepancies, maintain payroll operations following policies procedures protect payroll operations keeping information confidential. Compile interview packages exempt non-exempt; perform criminal background checks duties required support team. Maintain manage front desk operations. Track monitor branch applicant flow. Weekly data entry applications received. Manage direct office traffic. Answer screen incoming phone calls transfer needed. Schedule weekly orientations candidate pool identified recruiters. Responsible overall maintenance filing systems duties required. Education Training June 24, 2013 MBA Business Finance Strayer University － City State Business 4.0 Graduated honors Finance May 7, 2011 Bachelor Arts Communication concentration Mass Communication Fayetteville StateUniversity － City State Communication concentration Mass Communication 3.583 Graduated Magna Cum Laude *Dean's List Personal Information https://www.linkedin.com/in/e-april-bradford-14241955 Activities Honors Greenville Society Human Resource Management (GSHRM) (2015-2016) Society Human Resource Management (SHRM) (2015-2016) Treasurer/Guardian chapter's funds/Chair Budget Finance Committee-Pi Zeta Omega Chapter Alpha Kappa Alpha Sorority, Inc. (2014) Alpha Chi National Honor Scholarship Society (2013-2015) Golden Key International Honour Society (2012-2015) Golden Key International Honour Society Education Literacy service director (2012) Connections Committee chair- Delta Alpha Chapter Alpha Kappa Alpha Sorority Inc. (2010-2011) Alpha Kappa Alpha Sorority Inc. 2010-present: Delta Alpha chapter (2010-2011) Pi Zeta Omega Chapter (2013-2014) Skills Benefits, Interpersonal skills, clients, data entry, database, e-mail, filing, HR, leadership, Team leadership, MS Office Suite, office, Multi-tasking, next, Payroll, policies, processes, quality, Recruitment, Self-motivated, Staffing, telephone, telephone etiquette, phone, Time management, year- end, year-end Additional Information Additional Information *https://www.linkedin.com/in/e-april-bradford-14241955