ACCOUNT SERVICE REPRESENTATIVE II/TECH Summary Professional Account Manager trained building strategic network ties increasing salesrevenues. Cultivates maintains strong customer relationships. Accomplishments Prospecting cold callingExcellent communicatorStrong interpersonal skillsCustomer service-focusedTeam building expertiseTech-savvySkilled MS OfficeProject managementProven sales track recordPromotional campaignsPowerPoint expertLeadership/communication skillsSkilled multi-taskerStrong organizational skillsStrong communicatorActive listening skillsExceptional customer service skillsSelf-motivated. Accomplishments. Named "Employee Month" 02/2014 C Spire.Winner "C Spire Employee Quarter" Award, 1st Quarter 2014.Maintained 100% Survey Rating entire tenure Foshee Residential.Top 5 New Accounts Foshee Residential (2012)1st Place Southeast Regionals American Kickboxing Academy Tournament (3x) ShogunMMA. Experience Account Service Representative II/Tech January 2012 May 2014 Company Name － State Project Design Development LeadMay 2014. Henderson-Thomas Birmingham, Alabama. Discover, design build new user experiences drive next generation portals,applications Web properties, including mobile. Design visually stunning, cutting-edgegraphics, animations interactions Web sites, portals applications. Produce visualassets needed development team. Contribute building Company brand portals,applications, mobile apps Web sites executing user interface design consistently alldeliverables. Refine low high-fidelity wireframes designs informationarchitecture, navigational models, process flows, page layout, information displays andinteractional components based user research partnership user experienceinteraction designers. Research communicate trends best-practices related visualdesign branding Every team member C Spire Crew charged bringing strategic vision ofpersonalized wireless life. Responsible achieving sales goals customer satisfactionstandards designated retail locations. ASRs must demonstrate strong aptitude andknowledge things technology personalized customer's needs, project anenergetic upbeat professional image. This position also responsible integratingtechnology consumer's life amazing ease effectiveness. ASR II alsocharged extra supervisory duties key holding employee management andinventory auditing. Developing maintaining in-store promotions, coordinating withappropriate personnel Implementing managing wireless sales events Provide positive. reinforcement adult learning techniques promote learning skill improvement.Participated "Fiber The Home" installation's receiving basic knowledge Telephone,Cable Internet home installation. Successfully increased positivity smiling theworkplace. Promoted group activities continuously met quota passed customerexperience surveys mystery shops. Gained promotion level II (key holder/assistantmanager) position based experience performance. January 2010 December 2012 Company Name － City State Responsibilities Supervise assists staff ensure well informed positionresponsibilities performing expectations. Managers leasing staff areresponsible agents overall performance including leasing numbers entering trafficTrain new staff well provide on-going training feedback performance Ensuresthat building office properly staffed times Approves time request staffEnsures staff provides necessary customer relations superior customer satisfactionRoutinely inspect properties ensure safe determine repairs ormaintenance needed Monitors property vendors ensure quality service Process workorders monitors direction property maintenance operations ensure compliance withcompany standards Respond tenant requests issues timely manner Maintaincustomer service standards resident relations Complete leasing/administrativepaperwork Accountable market surveys Keeps lease occupancies rents highestdesired level Review delinquencies assist collections May oversee preparation ofbudgets, financial statements periodic reports status various properties, leaseexpirations related matters Ensure marketready condition vacant units managesturn-over Coordinate lease terminations, preliminary inspections, apartment turn-overProvides tours apartments community potential residents purpose leasingapartments Coordinate outreach marketing advertising Conduct leasing process withprospects absence leasing consultant Completes projects requests directedby Supervison. Martial Arts Instructor/CLient January 2008 May 2012 Company Name － State Instruct students varied martial arts techniques Prepare distribute detailed monthly,quarterly yearly reports clients. Provide required information documents toclients. Prepare reports client meetings record details future reference. Submitclient meeting reports manager supervisor. Provide support assistance tomanagement teams. Audit client liaison active accounts. Revise submission accountsclosure applications. Develop liaison client service collection department providerequired information acquire necessary documents. Revise distribute contractualreferrals. Provide feedback management areas improvements. Recommendimplementation enhanced processes. Plan schedule monthly meetings clients.Monitor client satisfaction follow solving client issues problems. Initiatemeasures research resolve client raised issues. Collaborate clients identify andimplement value added services.Grew customer base 13 accounts 34 accounts 2years. Education Bachelor Science Business (Entrepreneurship) 2014 Auburn University － City State United States GPA: GPA: 3.87 Business (Entrepreneurship) Coursework Business Administration ManagementCoursework Marketing CommunicationsCoursework Public Relations GPA: 3.87 High School Diploma Math Science 2009 Alabama School Math Science Auburn － State United States GPA: Student government representativeHiQ MemberHonor Student2009 Dean's List Math Science Student government representativeHiQ MemberHonor Student2009 Dean's List Skills advertising, arts, auditing, basic, branding, Business Administration, C, Cable, consultant, client, clients, customer relations, client liaison, direction, financial statements, image, employee management, managing, marketing, market, meetings, office, Monitors, next, page layout, personnel, processes, Project Design Development, promotion, Public Relations, quality, receiving, repairs, Research, retail, sales, strategic, supervisor, supervisory, Telephone, user interface design, vision, Web sites