HUMAN RESOURCE/ FINANCE ANALYST Summary Human Resource Professional: Seeking challenging position allow grow professionally, requires utilize strong educational, organization, excellent interpersonal skills. Highlights Microsoft Office Suite (PeopleSoft, Outlook,Word, Excel, Power Point, Publisher). Experience Human Resource/ Finance Analyst June 2013 Current Company Name － City State Provide support Columbia University community providing excellent customer service via telephone, email self-service system. Responsible resolving customer/ employees problems related Human Resources, Payroll Labor Accounting transactions, Data, JACS RAPS applications Finance. Utilize variety systems PeopleSoft HCM programs used throughout university. Answer calls professional matter, resolving directly redirecting appropriate department. Responsible researching resolving client request logging calls web incident form. Follow-up incidents immediately resolved. Work HRPC, Payroll Operations, Payroll Labor Accounting, Accounts Payable, Vendor Management, Purchasing among departments resolve incidents, recommend solutions process changes. Serve resource HRPC staff providing guidance assistance appropriate. Provide accurate trending data; representing university factually professionally. Knowledgeable Columbia University's Human Resource policies, Hiring recruiting, Workplace notices, Labor Laws, essential information. Human Resource Supervisor/Hiring Specialist June 2011 April 2013 Company Name － City State Responsible supervising group 120 employees clients. Responsible recruitment employees, contractors, per-diem interns. Responsible employee development, employee evaluations relations. Conducted orientation trainings new employees meetings. Composed distributed relevant employee memorandums. Appraised productivity, handled employee grievances complaints, disciplined employees. Coordinated background screenings potential employees, per diem contractors. Complied state, federal local employment legislation laws. Coordinated placement client Targeted Case Manager (based agency guidelines). Worked closely staffing agencies throughout Osceola Orange County. Maintained accurate client files personnel files. Processed filed documentation accurately real time. Provided accurate trending data; represented company factually professionally facility audits, etc. Handled duties accounts payable, accounts receivable, duties payroll department. Processed Medicaid HMO Billing. Oversaw tracked company benefits plans researched new benefit plans. Assisted administrative duties directed Director. Case Manager/ Counselor June 2009 June 2011 Company Name － City State In charge 80+ cases women families homeless shelter system. In charge interviewing clients admission assessment. Worked closely housing employment specialists helping clients obtain employment permanent housing. Worked various staffing agencies client recruitment (NY Staffing, Access Staffing, Work Force 1 etc). Conducted Employment Training employment workshops. Worked Dress Success help clients dress properly job interviews. Responsible overseeing specific investigative cases, particularly ACS cases Domestic Violence. Provided immediate crisis response services call 24/7 Provided crisis avoidance management training. Interpret legal documents; wrote reports, reference letters professional correspondence clients. Education Masters Human Resource Management 2015 DeVry University － City State Human Resource Management Bachelor Arts Spanish Communications 2009 Le Moyne College － City State Spanish Communications Keller Graduate Management School Languages Fluent Spanish English Skills academic, Accounting, accounts payable, accounts receivable, administrative, arts, agency, benefits, Billing, clerical, conflict resolution, counseling, client, clients, excellent customer service, database, documentation, e-mail, email, employee relations, English, Human Resource, Human Resources, legal, Director, Excel, exchange, Microsoft Office Suite, Outlook, Power Point, Publisher, Word, Payroll, PeopleSoft, personnel, policies, progress, quality, real time, recruitment, researching, Spanish, supervision, telephone, phone, employee development, typing, workflow