MEMBERSHIP SALES REPRESENTATIVE Professional Profile Motivated professional twenty years experience business management customer service seeking Front Desk Manager position The Claremont Club. Ability turn around under-performing departments create profitable departments building strong relationships, recruiting talent, training teams, establishing managing processes. Self-starter positive attitude strong problem solving skills. Qualifications Self-motivated Strategic creative thinker Outgoing cheerful attitude Team training development Process improvement Interpersonal, oral, written communication skills Experience Company Name City State Membership Sales Representative 01/2015 Current Achieve monthly individual team sales attrition goals enrolling prospective members club utilizing Relationship Selling process. Take sales process beyond “close” initial on-boarding new client. Decrease monthly attrition providing enthusiastic level service existing members. Create personal monthly plans outlining specific in-house community activities generate new sales. Develop maintain excel spreadsheets sales tracking purposes. Support Club, programs, staff members. Company Name City State Health Wellness Coach 08/2014 01/2015 Achieved personal training fitness non-dues revenue program sales goals. Effectively utilized Visual Fitness Planner program features transition members personal training clients. Integrated new members Club assured satisfaction. Company Name City State General Manager 04/2013 06/2014 Grew two women's personal training studios less $18,000 average monthly sales $30,000 average monthly sales, client base 85 135 implementing "Top Mind" sales approach. Maximize Up-front, Upgrade, Renewal sales opportunities. Coach studio team four personal trainers aspects operational excellence. Turn clients “raving fans" providing positive, high-energy environment clients achieve weight-loss results balanced program weight training, interval cardio training, nutrition support, accountability. Develop communication tools organization including monthly Constant Contact newsletters in-studio contests community board. Develop specific interesting lead generating emails. Company Name City State Director Performance Sports 03/2011 08/2011 Managed women's men's performance apparel categories Running, Fitness, Soccer sales goal $21 million. Category expert spokesperson within apparel team. Defined strategy business plan performance categories. Created delivered informative presentations workshops sell product. Company Name City State Senior Director Apparel Accessories Merchandising 03/2008 05/2011 Defined delivered apparel line North America. Built strategic alliances Sales International Product resulted $50 million 2010, 24% sales growth. Traveled corporate headquarters Germany every 6 8 weeks represent North America strategic planning meetings. Increased account base 10% new product quickly broughtto market. Introduced revolutionary women's fitness apparel program increased customer base 23%. Managed team three merchandise managers one merchandising analyst. Responsible recruiting interviewing new team members department. Created delivered informative presentations workshops sell product. Company Name City State Sales Director New Business 10/2007 03/2008 Managed new emerging business categories across product classifications. Exceeded sales goal 20% first year. Built strong client relationships provided high value-adding services, resulting 15% growth within new business account base. Developed assigned monthly sales quotas 15 national sales managers. Communicated regularly strategic managers resolve issues plan business. Launched new categories Swimwear, Sailing, Limited Edition. Created delivered informative presentations workshops sell product. Company Name City State Director Sales 01/2006 10/2007 Managed sales operations Department Store Lifestyle business segments, resulting $20 million annual sales. Improved client relationships Vice President level, resulting expansion account base 60%. Communicated regularly territory regional managers daily support strategic planning accounts. Recruited, interviewed, hired new sales managers department. Created delivered informative presentations workshops sell product. Listened attentively account feedback worked product development team introduce competitive product offerings. Company Name City State Trade Channel Manager 10/2002 01/2006 Built managed 30 new accounts $15 million sales. Established critical alliance three major department store partners within six-month period. Recognized PUMA Employee Year, increasing sales level 200%. Changed improved department expectations customer service, margin analysis, presentation building. Planned led training sessions customer service business analysis promote sales team professional development sales goal reinforcement. Education Bachelor Arts International Relations 1998 Mount Holyoke College City State USA Certificate Portuguese Studies 1997 Universidade de Lisboa City Portugal Technical Skills Mastery Microsoft Office (Word, Excel, PowerPoint) Strong working knowledge DataTrak ABC ClubOs software Ability work several operating systems including Microsoft Mac OSX Fluent spoken Portuguese; proficient written Portuguese Knowledge spoken written Spanish