PATIENT ADVOCATE Summary Compassionate professional Crisis Specialist believes excellent people skills open communication essential functions successful client advocacy. Highlights Exceptional organizational skills Mediation State government background Proficient NIMS ICS Creative problem solver Empathetic Emergency response training Natural leader Excellent interpersonal skills Accomplishments Effectively manage caseloads 50 clients given time Cardon Outreach. Promoted Case Assistant 4 months employment Chippewa River Industries Received Letter Recognition Letter Accomplishment MN DOC Warden correctional excellence Experience Patient Advocate November 2015 Current Company Name － City State Created maintained patient accounts Mpower updated hospital progression obtaining Medicaid coverage. Educated patients different types Medicaid Advocated patients behalf working county get Medicaid coverage. Managed caseload 50-60 patients. Maintained patient privacy confidential patient information. Case Assistant/Job Life Skills Coach July 2013 November 2015 Company Name － City State Reported documented relevant information pertained clients behaviors well Job Developer DVR. Conducted comprehensive initial in-home in-office vocational assessments prior first wraparound meetings. Documented clients' information including service plans, vocational reports progress notes. Conducted outreach, advocacy rehabilitative services vocational cases crisis intervention needed. Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills functional living skills successful community employment life skills. Created, "Job Coaching 101" presented new existing job coaches Office Administration Specialist Senior January 2012 February 2013 Company Name － City State Promoted Office Administrator 2012 OPH prison education department Supervised offenders within education department kept track discipline/payroll Proficient MARCS Crystal Reports databases Drafted memos letterheads Education Director using Microsoft Office Administered TABE testing offenders obtaining GED/HSED Coordinated Reading Fundamental Book Fair institution offenders well offender graduation Successfully learned OPH Offender Education Channel media software, designing custom schedule televised education lessons within institution. Correctional Officer July 2005 January 2012 Company Name － City State Enforced resident behavior management system wrote incident reports infractions following ICS protocol. Employed de-escalation techniques, verbal commands used physical mechanical restraints address unruly inmates. Implemented defensive tactics physical restraints maintain safety security personnel general public. Served new officer mentor, member Conflict Resolution Committee Diversity Instructor Created training module, "Generations Workplace" using Power Point Diversity Instructor. Successfully completed "Learning Lead" training seminar non-supervisory staff attend complete series Promoted two Work Class opportunities (Corrections Manufacturing Specialist Office Administration Senior) time officer. Point Sale Supervisor March 2002 August 2004 Company Name － City State Supervised 20 teammates per shift. Analyzed sales transactions reported Sales Manager. Received recognition Shopko CEO providing excellent customer service. Education Sociology Leadership Studies Present Fort Hays State University － City State Minor: Leadership Studies A.A.S Criminal Justice 6/2005 Rasmussen College － City State Criminal Justice FEMA IS-00019.15 Supervisor EEO Course Certification 10/2015 ICS 100 Hospitals 10/2015 FEMA Minnesota Department Corrections *Learning Lead Certificate *Part one departments supervisory course 1/2012 Skills Public Relations, Case Management, Client Advocacy Community Service Disaster Responder American Red Cross Altoona, WI (Northwestern Region) January 2016 Present Currently training via online Disaster Relief certification Child Adocate Turning Point Domestic Abuse Shelter River Falls WI March-2005 June 2005 Worked children domestic abuse situations. Led circle groups children 5 10 years old. ​