BUSINESS DEVELOPMENT MANAGER Professional Profile Highly qualified, detail-oriented hardworking Manager 15 years experience. Proficient research, writing, case management client relations. Expert computing technology skills including competence multiple software applications. Qualifications Inventory Management Leadership Development Risk Management Staff Development Project Management Managing Employees Marketing Team Building Budgeting Financial Management Accomplishments Increased revenue 40% Cut operating expenses 20% year year. Multiple awards performance. Developed implemented client service program, expanded small-to-medium client base 35% Developed new quality standards better quality performance reliability. Improve support service level 20% Improved customer service satisfaction 3% annually supply chain management initiatives, inventory control flexible manufacturing practices. Experience Business Development Manager Jan 2015 Current Company Name － City State Prospect potential new clients turn increased business. Cold call appropriate within market geographic area ensure robust pipeline opportunities. Meet potential clients growing, maintaining, leveraging network. Identify potential clients, decision makers within client organization. Research build relationships new clients. Set meetings client decision makers company's practice leaders/Principals. Plan approaches pitches. Work team develop proposals speaks client's needs, concerns, objectives. Participate pricing solution/service. Handle objections clarifying, emphasizing agreements, working differences positive conclusion. Use variety styles persuade negotiate appropriately. Present image mirrors client. Client Retention Present new products services enhance existing relationships. Work technical staff internal colleagues meet customer needs. Arrange participate internal external client debriefs. Athletic Coordinator May 2006 Dec 2014 Company Name － City State Responsible marketing, planning, organizing, implementing, scheduling special recreation activities events Handle tasks hiring staff coordinating volunteers conducting recreation activities Perform responsibilities preparing attendance program evaluation reports recreation programs monthly basis Perform responsibilities organizing implementing recreation programs like social functions, arts crafts, physical fitness Responsible supervising athletic leagues tournaments, maintaining records, registering program participants, collecting fees providing various instructional programs Handle tasks updating positive negative information regarding recreational programs supervisor Patient Relations Supervisor May 1999 May 2006 Company Name － City State Coordinate communication patients, family members, medical staff, administrative staff, regulatory agencies. Interview patients representatives identify problems relating care. Maintain knowledge community services resources available patients. Refer patients appropriate health care services resources. Investigate direct patient inquiries complaints appropriate medical staff members follow ensure satisfactory resolution. Collect report data topics patient encounters inter-institutional problems, making recommendations change appropriate. Identify share research, recommendations, information regarding legal liabilities, risk management, quality care. Analyze patients' abilities pay determine charges sliding scale. Teach patients use home health care equipment Education Masters Public Administration Budget Public Finance 2004-12-18 Texas Tech University Lubbock － City State US Courses taken: Program Evaluation Quantitative Analysis, Advance Quantitative Methods Public Policy Administration, Public Policy Theory Process, Public Personnel Administration, Public Organization Theory, Health Care Policy, Public Financial Management, Health Organization Management I II, Budgeting Research Methods, Financial Managerial Accounting, Foundations Finance, Operations Management B.A. General Studies, Business Management 2001-12-15 Texas Tech University Lubbock － City State US Courses taken: International Financial Management, Fixed Income Securities Credit Analysis, Financial Statement Analysis, Money Banking, Investment Fundamentals Security Analysis High School Diploma 1994-05-15 Denison High School － City State US Graduated top 10% class Affiliations American Society Public Administration American Public Health Association Young American Leaders Association Certifications CPR ACE TAAF Sports Management School Skills Leadership Development Project Management Budgeting Employee Management Operations Management Business Management