HEALTH ADVOCATE Professional Summary I empowered health advocate excellent communication active listening skills strong motivation succeed. I seen reliable approachable employee quickly learns masters new concepts skills. I motivated enthusiastic helping patients community navigate rights responsibilities treatment. Personable demeanor priority care service. Seen friendly team player talent operating fast-paced, dynamic environments. Skills Public Safety Administrative Support Proficient Lytec Proficient GSuite Patient rights Data entry Time management Problem-solving skills Decision-making abilities Crisis intervention Crisis communication Work History Health Advocate 03/2017 Current Company Name – City State Assisted patients understanding individual rights responsibilities regards care, coverage payment Reviewed patient paperwork accuracy, including claims, bills medico-legal documents Responded 15 patient concerns questions compassionate knowledgeable service day Entered continuing medical documentation computer systems managed database information Compiled reviewed medical charts Manages approximately 30 incoming calls, emails, faxes per day patients, pharmacies, doctor offices Used Lytec schedule manage patient appointments Balanced cash deposits, credit card payments day Took co-payments, compiled daily financial records Worked effectively staff departments coordinate resolutions Helped vulnerable individuals navigate complex healthcare system Developed implemented training classes educate team members community residents Resolved patient flow problems, improved operations provided exceptional client support Security Officer 08/2015 02/2017 Company Name – City State Preformed authorized entrance departure 30 vehicles, cargo trucks visitors Detected suspicious activities watched criminal acts rule infractions Wrote detailed reports property damage, theft, presence unauthorized persons unusual occurrences Patrolled private public community premises prevent detect signs intrusion secure doors, windows gates Checked secured 14 building entrances 8 hours Patrolled 2 square miles property ensure safety employees, homeowners, guests Collaborated area law enforcement federal investigators support safe fugitive apprehensions coordinate investigations Security Coordinator 12/2019 Current Company Name – City State Checked identification persons entering exiting facility Oversaw periodic safety inspections, patrol service immediate response safety-security situations Remained flexible rapidly changing environments adapted developing situations Responded suspicious activities investigate resolve concerns appropriate physical verbal techniques Maintained composure professionalism screening visitors high volume periods Adhered established procedures policies posted orders include enforcement company rules, policies regulations Answered alarms investigated disturbances, contacting local law enforcement personnel escalating crises Applied effective communication interpersonal skills interacting levels personnel general public Resolved complaints issues involving guests employees Completed incident reports recording observations occurrences interviewing witnesses following physical incidents Worked independently collaboratively resolve urgent issues, included building personal incidents Secured entrances exits via physical presence careful monitoring CCTV Secured premises personnel patrolling property monitoring surveillance equipment, including CCTV cameras Education Bachelor Science Psychology 04/2017 East Stroudsburg University City State Member Phi Sigma Delta Fraternity, Member P.R.I.D.E. Club High School Diploma 2017 Naugatuck High School City State Graduated Top 20% class. GPA: 3.4, Participated school Marching Band, 2007 2009. Participated school's Percussion Ensemble, 2005 2009 Certifications CPR Certified, 2015-2016 First Aid Training, 2015 Skills Public Safety Administrative Support Proficient Lytec Proficient GSuite Patient rights Data entry Time management Problem-solving skills Decision-making abilities Crisis intervention Crisis communication Work History Transition Health Advocate 03/2017 Current Company Name – City State Assisted patients understanding individual rights responsibilities regards care, coverage payment Reviewed patient paperwork accuracy, including claims, bills medico-legal documents Responded patient concerns questions compassionate knowledgeable service Entered details computer systems managed database information Compiled reviewed medical charts Manages approximately 30 incoming calls, emails, faxes per day patients pharmacies Used Lytec schedule appointments Balanced deposits credit card payments day Took co-payments compiled daily financial records Worked effectively staff departments coordinate resolutions Security Officer 08/2015 02/2017 Company Name – City State Monitored authorized entrance departure vehicles, cargo trucks visitors Detected suspicious activities watched criminal acts rule infractions Wrote reports property damage, theft, presence unauthorized persons unusual occurrences Patrolled industrial commercial premises prevent detect signs intrusion secure doors, windows gates Checked secured 14 building entrances 8 hours Patrolled 2 square miles premises ensure safety employees visitors Maintenance 09/2014 04/2015 Company Name – City State Vacuumed rugs carpeted areas offices, lobbies corridors Polished glass surfaces windows Removed waste paper trash premises designated area Disinfected mopped bathrooms keep sanitary clean Used chemicals cleaning equipment proper, safe responsible manner School Age Teacher 10/2013 04/2014 Company Name – City State Addressed behavioral learning issues parents daycare management Encouraged good behaviors using positive reinforcement method Encouraged children understanding patient others Made nutritious breakfasts, lunches, dinners snacks children Engaged children individual basis pleasant manner Organized structured learning activities classroom 15 students teach motor skills