BANKING CENTER MANAGER, ASSISTANT VICE PRESIDENT Summary Hands-on, dependable, dedicated team coach, goal directed well quality detail conscious. Extensive passion toward developing employees fullest potential. Maintains high degree energetic leadership, problem-solving, planning team building skills lead successful sales teams. Highlights Established track record exceptional sales results. Advocate continuous education. Excellent communication skills. Compelling leadership skills. Resolution oriented. Enthusiastic Effective Leadership style. Accomplishments Currently standing highest percentage achieved banking center goals 2014. Top 10% Banking Center 2013 Comerica Bank, Michigan Market. Developed two under-performing Banking Centers top performing offices 2011-2012 2012-Present Day. Top performing Assistant Manager Statewide Comerica Bank 2010. Experience 01/2012 Current Banking Center Manager, Assistant Vice President Comerica Bank (Brooklyn Office) Promote importance higher education assist employees steps achieve goals. Nominated Banking Center Manager Mentor new existing colleague onboarding process. Directly manage human resource processes employees, including selection, training, performance management, individual career development retention. Designated management trainer first time Assistant Manager Personal Bankers. Created established successful training program new management personal corporate program eliminated. Develop manage high-performing employees positive professional relationship team building skills. Hold weekly sales meetings, daily debriefs pertaining sales goals operation changes. Utilize sales tools; including profiling customer's needs use various technologies, including generating business call center leads. Exceed Corporates budgeting fee collection expectation. 01/2011 01/2012 Banking Center Manager, First Level Officer Comerica Bank (Grass Lake Office) Lead direct sales, quality customer service business development activities achieve targeted results categories deposits customer relationship growth, customer retention, revenue, market share, customer employee satisfaction. Actively coach model behaviors concerning sales services. Educate staff corporate operational changes reinforce benefits. Responsible overall leadership sales management success Banking Center. Complete financial assessments clientele, analyze needs make professional banking recommendations based assessments. Proactively develop maintain relationships business partners. 04/2005 01/2011 Banking Center Assistant Manager Company Name Select, develop retain diverse team high performing individuals. Lead example educate staff areas of: extraordinary customer experience, service excellence, thorough knowledge products services. Coach mentor individual development processes assigned employees, including job training, career development, team development ensure successful employee retention. Proactive behavior led consistently meeting exceeding individual sales goals. Banking Center Licensed Financial Specialist proven successful background conservative investment alternatives retail client. Responsible continual banking center training federal, state local laws regulations ensure completion required coursework annually. Ensure staff thoroughly trained consumer compliance, transaction authorities, date fraud awareness. Maintain human resource records administer disciplinary action employees. Actively participate community events planning events assist company branding recognition. Actively recruited oversaw training new branch employees.Developed annual branch business plan maximum profitability effectiveness. 01/2002 01/2005 Michigan Regional Account Manager Company Name Develop presentations target top-producing agents secure commitment follow commitments monitor percentage attainment stated goals. Educate real estate agents products services available would provide financial assistance transition new home owners event immediate mechanical failures. Strong knowledge residential real estate law demonstrated instructing accredited continuing education course realtors issue pertaining risk management. Maintain marketing concessions monitor use judiciously adhering contract call center policies. Mediate unresolved claims consumer Home Security America extensive negotiations. Present Home Security America's message individual agents brokers, part maintaining existing relationships well prospecting new clients warm cold calling. Expand client referral base networking groups: Michigan Board Realtors; Western Wayne Board Realtors; Lansing Board Realtors Oakland Board Realtors. Education 1 2012 Principles Accounting-Jackson College (2013) Communication Social/Organizational Change-Central Michigan University Graduate Program (2013) Introduction Probability Statistics-Jackson College (2012) Human Resource Management-Central Michigan University Graduate Program (2012). Organizational Dynamics Human Behavior-Central Michigan University Graduate Program 1 2002 Bachelor Science Michigan State University Skills Accounting, Assistant Manager, banking, benefits, branding, budgeting, business development, call center, Coach, cold calling, clientele, client, clients, customer service, direct sales, Financial, Human Resource, instructing, team building, leadership, team development, law, marketing, market, mechanical, meetings, Mentor, Office, negotiations, networking, Organizational, performance management, policies, presentations, processes, producing, quality, real estate, retail, risk management, sales, sales management, Statistics, trainer Additional Information Licenses: NMLS (2012-Present) Series 6 63 (2009) Life Insurance (2008) Michigan Real Estate (2004) Property Casualty (2003) Professional Affiliations Brooklyn Irish Hills Chamber Member (2012-Present). Grass Lake Regional Chamber- Member (2011). Grass Lake Regional Golf Outing Committee (2011, 2012). Grass Lake Regional-Board Directors Member (2011, 2012). Head Manchester Area Chamber Commerce Activity Committee (2007-2010). Manchester Chicken Broil Event Volunteer (2007-2010, 2014). Manchester Area Chamber Golf Outing-Committee Member (2007-2010). Manchester Area Youth Soccer Association-Volunteer Coach (2010). Co-Chair March Dimes-Comerica Bank Team (2007-2008).