BUSINESS DEVELOPMENT SPECIALIST/BRANCH MANAGER Summary Well-qualified results-oriented manager 10 years experience positions increasing responsibility duties. Top-performer track record consistently meeting exceeding organizational customer expectations. Skilled inspiring motivating staff better others around them. Proven team leader experience performance management, HRIS, training development, candidate recruitment. Highlights Team leadership Work force management Operations management Employee engagement Procedure development Training development Experience Business Development Specialist/Branch Manager Apr 2015 Dec 2015 Company Name － City State Ensured branches located assigned market area properly staffed meet needs customers. Developed necessary procedures processes ensure staff operations efficient compliant regulations internal policies. Trained staff regarding new updated policies, procedures systems. Served Mortgagebot administrator trainer loan staff. Submitted loan mortgage applications, reviewed credit income determine recommendation assigned underwriter. Reviewed submitted loan mortgage applications, income documentation, creditworthiness order underwrite applications appropriate. Cross sold products services customers appropriate. Ensured staff members adequately trained respect product knowledge, operational procedures, selling techniques. Conducted sales training staff development. Ensured reports necessary information completed timely manner. Conducted regularly scheduled sales, product, customer service meetings. Maintained branch staff compliance federal regulations including, limited to, Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, Regulation CC, Regulation D, Regulation E, credit union's information security program. Called present prospective customers businesses within office's market area. Actively participated community manner reflected favorably Members Choice Financial Credit Union. Directly supervised assigned personnel follows: Reviewed candidate applications resumes. Interviewed candidates open positions. Selected new personnel appropriate. Made provisions proper orientation training new personnel. Reviewed employee performance throughout probationary period regularly scheduled basis thereafter. Submitted employee discipline levels and/or discharge. Reviewed/Approved employee submitted time. Branch Manager II Apr 2013 Jan 2015 Company Name － City State Communicated District Manager, Branch Managers, appropriate staff personnel order integrate goals activities. Managed Branch manner meets financial service needs customers around community. Worked District Manager establishing branch growth, sales, profit objectives. Provided input established branch objectives well outlined strategic plans meet branch objectives. Submitted loan applications, reviewed credit income determine recommendation underwriter. Met customers regarding loan applications; followed-up necessary documentation determining potential acceptance application. Ensured branch properly staffed staff trained meet customer service needs well sales objectives. Made certain office operations performed accordance established bank policies procedures, either directly appropriate supervisor, e.g., branch balancing, control vault cash, etc. Ensured proper security, maintenance, cleanliness branch; supervised opening closing building vault. Took necessary measures securing accounting negotiable papers. Coordinated sales staff establish specific sales customer service goals sales representative. Ensured staff members adequately trained respect product knowledge, operational procedures, selling techniques. Conducted sales training staff development. Ensured reports necessary information completed timely manner. Conducted regularly scheduled sales, product, customer service meetings. Served active member branch's customer service team. Conducted teller drawer audits, ATM audits, vault audits, ensured branch cash kept within recommended levels. Maintained branch staff compliance federal regulations including, limited to, Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, Regulation CC, Regulation D, Regulation E, bank's information security program. Called present prospective customers businesses within office's market area. Processed teller transactions needed. Actively participated community manner reflected favorably U.S. Bank. Directly supervised assigned personnel follows: Submitted position requisitions Taleo, reviewed candidate applications resumes. Interviewed candidates open positions. Selected new personnel appropriate. Made provisions proper orientation training new personnel. Reviewed employee performance throughout probationary period regularly scheduled basis thereafter. Recommended salary increases; submitted employee discipline levels and/or discharge. Reviewed approved employee timecards. Relationship Manager II Mar 2007 Aug 2012 Company Name － City State Communicated District Manager, Branch Managers, appropriate staff personnel order integrate goals activities. Managed Branch manner met financial service needs customers around community/region. Worked District Manager establishing branch growth, sales, profit objectives. Provided input established branch objectives well outlined strategic plans meet branch objectives. Met customers regarding loan applications; followed-up necessary documentation determining potential acceptance application. Ensured branch properly staffed staff trained meet customer service needs well sales objectives. Made certain office operations performed accordance established bank policies procedures, either directly appropriate supervisor, e.g., branch balancing, control vault cash, etc. Ensured proper security, maintenance, cleanliness branch; supervised opening closing building vault. Took necessary measures securing accounting negotiable papers. Coordinated sales staff establish specific sales customer service goals sales representative. Ensured staff members adequately trained respect product knowledge selling techniques. Conducted sales training staff development. Ensured reports necessary information completed timely manner. Conducted regularly scheduled sales, product, customer service meetings. Served active member branch's customer service team, coached staff display outstanding services internal external customers. Called present prospective customers within office's market area. Processed teller transactions needed. Actively participated community manner reflected favorably credit union. Maintained branch staff compliance federal regulations including, limited to, Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, Regulation CC, Regulation D, Regulation E, credit union's information security program. Conducted teller drawer audits, ATM audits, vault audits, ensured branch cash kept within recommended levels. Directly supervised assigned personnel follows: Selected new personnel appropriate, reviewed candidate resumes, interviewed qualified candidates. Made provisions proper orientation training new personnel. Reviewed employee performance throughout probationary period regularly scheduled basis thereafter utilizing IPerformease. Recommended salary increases; submitted employee verbal, written, final warnings, and/or discharge. Reviewed approved employee time attendance utilizing ADP. Relationship Banker Jun 2005 Feb 2007 Company Name － City State Served active member customer service team. Assisted new existing clients accounts. Recommended bank services products appropriate. Referred clients internal partners appropriate. Opened assisted Relationship Bankers opening complex accounts. Obtained working knowledge banking regulations include Regulation D, Bank Secrecy Act, USA Patriot Act, Regulation CC, Regulation E, Anti-Money Laundering. Education Bachelors Science Psychology 2005 Radford University － City State Psychology Software Proficiency Lotus Notes Microsoft Office Taleo IPerformease ADP Etime Online Employer Fusion/Wizard Teller Navigator BankPro SharePoint Mortgagebot Symitar Additional Information 2014 Quarter Three U.S. Bank Pinnacle Award Top Investment Referrer three years (2009, 2010, 2012) NMLS Registration 2008-2015