REGIONAL BANKING DISTRICT MANAGER VICE PRESIDENT Professional Summary Motivated tenured manager demonstrated knowledge industry best practices operations. Proven skills enhancing productivity, efficiency bottom-line profits forward-thinking leadership. Bringing twenty years experience financial customer service, sales problem solving field, 15 years management experience. Ready take challenging, growth-oriented role provide fulfillment professional purpose. Skills Negotiation Business planning Staff Management Business Development Strategic planning Financial Management Sales marketing Leadership Adaptability Customer Service Organization Time management Creative Enthusiastic Work History Regional Banking District Manager Vice President Company Name City State June 2011 Current Responsible leading, growing mantaining customer relationships local branches wih 3.5 billion customer deposits Oversaw average 125 employees, diretly managed led 11 Branch Managers throughout Westside Santa Monica area Revitalized operations realigned plans better capture new opportunities take advantage changes customer habits. Worked diligently resolve unique recurring complaints, promoting loyalty, prioritizing customer needs enhancing operations Supervised 11 locations enforce high-quality standards operations loss prevention operational processes. Conceptualized implemented strategies realign operational strategies enhance personnel management approaches. Met deadlines proactively managing individual team tasks streamlining processes throughtout branches industry. Spearheaded routine operations special program initiatives regional group, including digital implmenation skill development. Modeled best practices sales customer service. Located, developed promoted talented employees cultivate collaborative hardworking leadership team. Partnering different lines business support client needs apply unified approach meeting business expectations goals Branch Manager Vice President Company Name City State April 2007 June 2011 Encouraged employee development promoted management staff within. Supervised branch operations made continuous improvements area. Utilized up-to-date information make effective decisions governing bank operations. Set risk management policies mitigate bank losses. Defined strategies made proactive adjustments maintain results. Provided direction leadership employees Upheld stringent bank standards loans, money handling legal considerations. Represented bank community events establish strong ties promote business. Reviewed historical records, current operational data forecasting information identify capitalize system enhancement opportunities. Performed banking, business administration financial tasks guarantee five-star service clients. Developed strategic plans day-to-day financial operations. Supported Regional Bankign Distirct Manager special projects additional job duties. Built maintained productive relationships internal external customers partners facilitate business success. Service Manager Assistant Vice President Company Name City State August 2005 April 2007 Monitored team performance, adhered service level agreements (SLAs) provided detailed job training. Assessed employee work responsible performance branch operations customer experience related service approaches. Met customers discuss service needs develop effective practical solutions. Maintained team productivity quality service establishing maintaining clear benchmarks. Monitored equipment, tools system upgrades compile data detailed reports upper management. Contributed development, implementation execution maintenance programs. Monitored priorities liaised maintenance team management, delegating tasks complete time. Lead Teller Company Name City State June 1999 August 2005 Mentored newly hired team members appropriate responses patron questions. Investigated promptly resolved issues patron accounts. Created teller schedule keep weekly weekend shifts properly staffed. Replenished ATM funds empty canisters prior validation process. Introduced customers bank team members help meet financial needs. Identified potential needs observation, questioning listening. Provided customers appropriate literature banking products services. Answered inquiries regarding checking savings accounts related products. Completed highly accurate, high-volume money counts via manual machine-driven approaches. Conducted regular proof work followed chargebacks deposit corrections. Counted, verified handled bank deposits armored car transactions. Maintained friendly professional customer interactions. Established rapport new clients increase satisfaction loyalty. Education Bachelor Arts Psychology University California Los Angeles City State June 2004