CUSTOMER SERVICE REPRESENTATIVE Summary My favorite part working able interact people. I love provide Customer Service provide best experience company. My personal experiences made realize I like make call store visit worthwhile customer. My purpose make boring tedious task better experience make happy loyal customer. I mainly worked call centers little experience sales store customer service. Highlights High customer service standards Computer skills power point, word, autocadd, chief architect, word spreadsheet, Excel, internet, intranet. Dedicated process improvement Conflict resolution proficiency Devoted data integrity Troubleshooting skills Proficient Microsoft Office Suite Bilingual Spanish Proficient reading writing spanish Strong writing skills comprehension English Spanish Accomplishments Managed call flow 200+ calls queue per minute. Exceeded corporate target customer satisfaction 2-3 months row several times. Earned cash bonuses Customer Satisfaction several times Experience Customer Service Representative Sep 2014 Mar 2015 Company Name － City State TMG call center I attended customers Medicare RX plans Medicare Advantage Plans. Accomplished customer satisfaction members regarding billing, advising health dental benefits, quoting benefits enrollments. Customer Service Representative Oct 2013 Sep 2014 Company Name － City State Provided accurate appropriate information response customer inquiries. Demonstrated mastery customer service call script within specified timeframes. Improved customer ratings. Sitel call center third party outsourcing company takes billing calls USAA insurance company. My job answer billing inquiries home auto insurance. Successfully set non payment cancellation arrangements, applied payments resolved billing issues. Customer Service Representative Aug 2011 May 2013 Company Name － City State Collected customer feedback made process changes exceed customer satisfaction goals. Made reasonable procedure exceptions accommodate unusual customer requests. Provided accurate appropriate information response customer inquiries. Addressed customer service inquiries timely accurate fashion. Developed effective relationships call center departments clear communication. Worked upper management ensure appropriate changes made improve customer satisfaction. Built customer loyalty placing follow-up calls customers reported product issues. Provided assistance customers online orders. Communicated video rentals owed via store portals needed. Besides attending customers phone, I also resolved issues customer requests assistance via emails sent company. Worked management corresponding departments related complaints received customers. Customer Service Oct 2009 May 2010 Company Name － City State I worked Headway Corporate contract (temporary) basis AIG/WNL I opportunity speak clients retirement plans products like 401k's annuities. Maintained up-to-date records times. Built customer loyalty placing follow-up calls customers reported product issues. Agent Apr 2006 Feb 2009 Company Name － City State Represented Nationwide licensed Customer Service Agent Performed quotes changes auto home insurance policies. Provided accurate appropriate information response customer inquiries. Addressed customer service inquiries timely accurate fashion. Maintained up-to-date records times. Properly directed inbound calls phone queues improve call flow. Floor Sales Associate May 2004 Oct 2005 Company Name － City State Enhanced customer service interacting customers pinpointing search needs product looking for. Boosted sales offering choices taking advantage sale week. Healthcare Provider Aug 1999 Oct 2001 Company Name － City State AHS company cares mentally physically disabled adults. My job consisted helping patients everyday activities, including transportation med administration. Observed documented patient status reported patient complaints case manager. Planned, prepared served meals snacks according prescribed diets. Healthcare Provider Jan 1999 Aug 1999 Company Name － City State Through Manna I cared mentally physically disabled adult. I cared one I long distance employee El Paso, TX. Positioned client comfort prevent skin pressure problems. Documented client records daily flow sheets. Communicated parents client company. Cared client either parents home well transportation needed. Education Associate Arts Interior Design 2004 Amarillo College － City State USA Associate Arts Interior Design Border Institute Technology Amarillo College － City State Began Associates degree moved Amarillo continued finished education Amarillo Interests My interests family enjoying husband children. I love history, arts movies. We love travel, sight seeing visiting family members. Languages I fluent, reading, writing, speaking English Spanish. Skills Excellent interpersonal skills Compassionate trustworthy Detail-oriented Time management Professional friendly Telephone Skills Active Learning ​ Additional Information I like spend time family church family. I like support school fund raisers show appreciation music arts.