SALES ASSOCIATE Summary Customer-focused management professional, successful track record leading managing teams Quality-oriented proactive resolving issues exceptional organizational communication skills. Self-starter positive, can-do attitude driven learn, improve succeed. Skills billing, billing system, budgets, budget, business management, cold-calling, client, customer service, data analysis, database, facilities maintenance, financial reports, hiring, information systems, instruction, inventory management, inventory, leadership, lesson plan, logistics, loss prevention, managing, mentoring, merchandising, office, management information systems, networking, operations management, personnel, policies, POS, pricing strategies, progress, project management, quality assurance, receiving, recruiting, retail, risk management, safety, selling, sales, staffing, store merchandising, strategic, supervision, teacher, training programs, vendor relations. Education Training Ph.D. Management Information Systems Walden Universtiy City State MBA Business Administration 2001 Webster University City State Bachelor Science Public Relations 1996 University Florida City State Experience Sales Associate 02/2016 07/2017 Company Name City State Build personal connections customers styling style advice. Create excitement brand products via fundamental knowledge Lucky Brand. Apply key selling behavior connect personal, store company wide sales goals. Inform customers specifics product. Substitute Teacher 01/2016 Current Company Name City State Responsible providing instruction managing classroom environment. Encourage, monitor promote student progress. Follow lesson plan outlines absent teacher. Maintain established routines procedures school assigned classroom. Work cooperatively student personnel. Maintain student confidentiality. Provide written report day's activities conclusion day absent teacher. Merchandiser 02/2015 02/2016 Company Name City State Weekly merchandising four-store territory Fort Lauderdale area. Aid stores meeting goals new item cut ins; resets; surge projections; installations; store insights; retail optimization. Promoted specific products services drive sales. Maintained special displays. Updated products counts information client database. Ensured products properly stocked rotated. Established maintained friendly professional relationship store managers department managers. Textile Designer/Web-based Store Owner 11/2011 09/2015 Company Name City State Owner operator web-based home goods store Hand drawn textile prints Digitally rendered textile prints Adobe Illustrator Performed management, marketing social media aspects business. ​ ​ ​ Business Management Instructor 01/2008 01/2010 Company Name City State Provided student-centered instruction undergraduate business management courses. Work independently continuously build relationships networking cold-calling local businesses promote student job placement. Increased maintained course attendance 73 87%. Redesigned course curriculum integration web-based technologies. Logistics Manager 02/2006 02/2008 Company Name City State Managed logistics facilities four retail clothing stores. Worked regional management product placement strategic operational issues. Utilized management information systems analyze forecast consumer trends, identify sales opportunities. Responsible productivity improvements shipment-intake process, product placement, price management. Set, monitored, provided follow-up logistics productivity goals, objectives order increase sales. Developed recruiting, staffing goals, objectives, milestones. Directed tasks activities associated risk management, store safety, facilities maintenance. Responsible training new logistics managers proprietary information systems, Point Sale back office system, store merchandising, logistics. District Manager 03/2004 02/2006 Company Name City State Managed district 24 stores North Carolina South Carolina. Created district budget sales goals based key performance indicators, data analysis, seasonal trends. Created queries produce vendor reports drive district sales goals. Negotiated vendors special promotions pricing strategies maximize store gross profits. Provided active, directional leadership store managers, supervisors, project management teams. Scheduled, planned, forecast district inventories using inventory management systems. Position Highlights: Served liaison company-wide cooler roll program, web-based POS system. Performance Manager 09/2003 03/2004 Company Name City State Supported Area Operations Manager supervision 20-26 stores district. Ensured store operations standards consistently met areas Door-to-Shelf, store recovery, inventory preparation, data integrity customer service. Took appropriate action instruction, training, planning resolve problematic areas. Established baseline measures provided feedback store-level progress. Evaluated measured personnel development monitored efficiency effective- ness training programs follow-up measures. Evaluated performance store managers store staff order enhance process effectiveness efficiency. Provided technical professional coordination leadership execution daily operational activities. Assisted operations manager establishing short long-term goals, objectives policies district. Collaborated Area Operations Manager regarding appropriate budget levels stores taking account shrink, program compliance, inventory schedule, effective use field specialists, factors. Assigned additional projects including hiring job fairs, grand opening preparation, training mentoring store managers, inventory preparation supervision, shrink control, conducting store audits. Store Manager 03/2003 09/2004 Company Name City State Managed 12,000 square foot store 10 employees. Responsibilities included recruiting, hiring training employees. Supervised store product replenishment, weekly shipment receiving, product merchandising, department plan-o-gram setting revisions, vendor relations, loss prevention. Increased sales $1.2 million $1.7 million 12 months. Reduced shrink 5.2% 4.6%, first year managing store. Promoted Performance Manager 2004. Executive Assistant Manager 01/2001 01/2003 Company Name City State Managed multi-department store. Managed, trained developed assistant managers management trainee program. Consumer Relations Specialist Company Name City State Trained medical office staff Medicaid billing information system. Developed implemented community training programs Medicaid billing system process. Senior Customer Care Specialist Company Name City State Maintained retention center database monitored calls quality assurance. Developed wireless billing system training program new associates.