PATIENT ACCESS REP Summary Dependable Computer Application Analyst, comprehensive experiences diagnosing troubleshooting Network, hardware desktop issues; tracking evaluating IT infrastructure incidents; diverse industry experience health care government. Expertise includes systems applications, technical helpdesk experience, information protection analysis, On-call experiences troubleshooting distributed multi-tier environments. Advanced skills using Epic medical software register patient train doctors nurses inputting medical information Epic system. Accomplishments Epic Pelican Project team member LSU Medical Science Center Domain system FMOL Health System combined Worked Epic software Go-Live team troubleshoot Acted lead Application Analyst LSU Medical Science Experience Patient Access Rep 03/2015 Current Company Name City State Responsible obtaining complete accurate demographic Enters data computer thoroughly patients.. Notifies patients co-payments, deductibles deposits. Train new employees navigate Epic software. Geek Squad Consultation Agent 06/2014 03/2015 Company Name City State Diagnosed Resolved clients computer problems Upgraded hardware/software clients computers Knowledge skills Microsoft Operating Systems. Removed viruses malware clients computers Technical Support Specialist 09/2013 12/2013 Company Name City State Demonstrated advanced product knowledge AT&T products. Open manage trouble ticket system issues. Patient, courteous friendly customers times.. Abide supported management directives. EHR Application Analyst 10/2011 03/2012 Company Name City State Worked closely medical staff assure Epic access. Supported End users locally remotely technical issue. Worked Epic go-live team staff implement Epic. Troubleshoot issues arise, assured interfaces work. Computer Analyst 02/2009 12/2011 Company Name City State Provided primary technical support 5,000 staff. Trained employees updated new training documentation. Setup new accounts doctors employees. Strong clinical back ground using Electronic Medical Records Computer Asst/Functional Adm. 06/2001 03/2007 Company Name City State Resolved computer desktop laptops issues. Knowledge skills using Remedy FootPrints. Led team morning meeting update IT management team. Recommended new software management needed. Education Bachelor Science Computer Information Systems Telecommunication Systems Support 2008 Tulane University City State USA Associate Science Computer Network Engineering 2002 Delgado Community College City State USA Military United States Navy (Veteran) Honorable Discharge Technical Skills System Software: Adobe Dreamweaver, Skills monitoring daily production runs, technical support, (i.e., disc backups, database verifications, statistics reports. Performed complexity installation maintenance software. Skills Electronic Medical Records, Adobe Flash, Help Desk software, HTML, lIBM Mainframes, Access, Excel, Microsoft Office, Microsoft Operating Systems, PowerPoint, Word. Network Support: Installed provided day-to-day end user support local area network identifying, analyzing, testing correcting program, machine, data, procedural problems. Researched, tests document network (LAN/WAN/Enterprise) operating system, application software products, peripheral hardware. Installs software hardware order manage, monitor support extensive computer network. Assisted monitoring performance efficiency enterprise network, understand protocols TCP/IP. Active Directory. Database: Epic IBM Database programming skills, documentation, HTML Website Design, trained professional users system, document programming efforts, Maintenance utilities, performed system programming support run jobs troubleshoot issues. storage area networks skills, Communication Skills: Excellent verbal written communication skills emphasis customer support, including experience handling difficult customers conflict resolution. Excellent interpersonal skills ability work collaboratively team environment. Capable seeing managing project start finish. problem-solving skills. Certification: Candidate Project Management Professional (PMP)