LEVEL 2 CRITICAL PLATFORM SUPPORT ENGINEER Career Overview Over 7+ years IT experience specializing CLOUD/Aix/LINUX/Solaris WINDOWS Administration Production Support various systems AIX 5, 6.1, Linux (RedHat SUSE). Strong background knowledge Networking concepts experience Network Administration Troubleshooting AIX based systems. Experience installation, configuration, tuning, security, backup, recovery upgrades IBM AIX. Experience Installation configuration IBM System P p690/p650, p5-570, p5-550,p5-55A p6-570, RS-6000 Servers. Experience installation configuration Virtual I/O Server (VIOS) (1.5 2.1). Experienced AIX Migration Installation, Preservation Installation Complete Overwrite Installation using CDROM configuring NIM Server. Strong knowledge experience Logical Volume Management (LVM), Storage Disk Management Configured HACMP 4.x/5.x monitor, disaster recovery, detect react failure events, allowing system stay available random, unexpected software problems also configured react system events. Experienced Infrastructure Support team Linux/Cloud/ Administrator. Hands experience Cloud Computing. Administering RHEL, RHEV open stack cloud computing. Familiar designing high level architecture implementation Hybrid Cloud. Experienced capacity planning new AIX environments. Knowledge AWS OpsWorks. Implementation Administration DHCP, NFS NIS AIX. Good understanding error logging subsystem performance monitoring tools like vmstat, iostat, netstat AIX 5L. Familiar Tivoli Storage Manager (TSM) backup automation policies configuration Web based databases, setup consisted server client backup progressive backup methodology Expert configuring TCP/IP network AIX, adding network routes debugging network related issues. Expertise shell (korn) scripting familiar PERL. Excellent troubleshooting Maintaining AIX Patching. Expertise SMIT, LVM, Mirroring, Paging Space management, job scheduling, Performance monitoring, Error logging, Diagnostics, Fine-tuning. Experience performing problem analysis along recommending implementing preventive techniques. Experience writing Technical documentation. Provided 24X7 support ensure round clock availability. Team player excellent communication inter-personal skills. Skill Highlights Technical Skills: Operating Systems: IBM AIX (v5.3, v6.1, v7.1) Redhat Linux (v6.2,7.2,Enterprise Linux) Oracle-Solaris 10 Hardware: IBM Blade server, HMC, HP ILO, DELL IDRAC. Vsphere 5.0 Application Server: AWS EC2,NIM, Apache, HACMP clustering, DNS, NIS, NFS, Websphere Application Server 6.x/5.x, Websphere Portal server, Windows 2000/2003 Active Directory, Microsoft IIS Server4/5, SSL, Distribution Server. Tools: Nagios, Tivoli, Teradata MSM, HUBEQ, ITSM, Peregrine, SSO, EURC, MQ, EMS Tibco, Sharepoint. Professional Experience 02/2014 Current Level 2 Critical Platform Support Engineer Company Name － City State Day Day System Administration Monitoring environment 1800+ servers includes CLOUD, WINDOWS UNIX/LINUX (HPUX, AIX, LINUX, SOLARIS) envirionments, questions problems via telephone, FAX, email. Researched data base known problems tested customers problem test system environment. Aided customer resolving problem. Applying monthly Patches Windows well Unix boxes using HPSA (HP Server Automation) Tool. Hands experience Amazon EC2 web services. Familiar Identity Management, Access Control security aspects cloud. Experience Hybrid cloud operations management. Hands experience working VPC VPN concepts cloud. Familiar Amazon SimpleDB web service used indexing querying data. Hands Experience different components used AWS like Amazon S3, Amazon SQS, Amazon SimpleDB Amazon EC2. Administering RHEL RHEV open stack cloud computing. Familiar designing high level architecture implementation Hybrid Cloud. Responsible submitting requests opening ports Cloud servers. Created 50 EC2 instances POC effort maintained them. Procured S3 storage servers. Build, Configure Install Red Hat Linux 5/6, OS physical virtual servers. Working mission critical applications Middleware tools includes IBM Websphere MQ, Weblogic, Tibco EMS. Monitoring Troubleshooting applications messaging queues alerts. Active On call Resource Windows Unix Boxes case P1s P2s failure hardware. Responsible coordinating vendors like HP, IBM, Microsoft, Symantec, Oracle RedHat hardware replacement troubleshootings. Monitoring Troubleshooting various services like DNS, Domain Controllers, IIS Application Services etc. Monitoring Troubleshooting LAN WAN. Monitoring user Databases SQL Server monitoring backup replication SQL Oracle Databases. Installation, configuration administration Windows/Unix/Linux servers. Maintain Manage various services running environment included IIS, apache web server, Tomcat, Oracle Databases, Sybase DB2. Working Veritas Cluster Server assisting coordinating Application Middleware teams timely changes using ITSM tool. Providing Breakfix support systems OS using HP Service Manager. 02/2013 01/2014 Terradata Multi System Manager Company Name － City State Columbus, Ohio/Chicago, IL Feb 2013 Jan 2014 Level 2 Unix Engineer Providing Production Supoort Engineer 45000 SERVERS AIX/LINUX/SOLARIS. Working wide range softwares, utilities, applications protocols includes Oracle Database, Websphere, Apache, Tomcat, Netcool backup, TMSM Client (Terradata Multi System Manager). SSH, SSL, TCP Wrappers, Tripwire. Working ITSM Change management upgrade update Applications well Operating Systems. Providing breakfix support Peregrine Tickets system Operating System well Applications. Mainly responsible DR Events backing updating Prod Servers. Very good experience GPFS, SRDF setup well Linux, Solaris AIX clustering. Working VCS (Veritas Cluster Server) AIX HACMP. Working HP ILO (integrated light out), Dell Idrac, IBM HMC web consoles. Hands experience VMware Vsphere 5.0. Installed Configured Solaris 10 using Jumpstart server(Jet server) also installed configured Linux using Kickstart server. Involved User Administration (creating user account password set password) Red hat Linux Solaris. Involved Sudo Batch Job Administrations (cron at)and Send mail configuration Creating File system using Veritas Volume Manager Solaris volume manager LVM Involved Upgrading Sun Solaris 8 Solaris 10 using LiveUprade Redhat Linux 4.5 5.0 Involved Upgrading Veritas Volume Manager 4.0 5.0 Involved creating configuring Zones/Containers, zfs filesystems Solaris 10 environment. Responsible day-to-day systems administration tasks Solaris Linux. Creating growing Filesystem using Veritas Volume Manager Solaris volume manager CFS file systems. Installed configured Ldoms Sun T series. InstalledPatches Packages Linux (Red Hat) servers created filesystems using LVM. Involved Upgrading Sun Solaris 8 Solaris 10 using LiveUprade. Involved Upgrading Veritas Volume Manager 3.5 4.0 Installed configured Media server, Master server Clients using NetBackup. Involved creating configuring Zones/Containers, zfs filesystems Solaris 10 environment. Configured NFS servers using NetApp. Worked Backup restore requests using NetBackup. Responsible creating user accounts setup new workstations. Involved monitoring troubleshooting network issues. 01/2012 01/2013 AIX/HP-UX Administrator Company Name － City State Practical experience installation, configuration, upgrade administration IBM pSeries Power5 servers various levels AIX 5.2, 5.3, 6.1, 7.1 HP-UX 11.3 Responsible Administration, Installation, Upgrading, Migration, Configuration, Troubleshooting, Security, Backup, Disaster Recovery, Performance monitoring Fine-tuning AIX HP-UX systems different oslevels. Configuration NIM Master, NIM slaves nodes installation NIM. Supporting major initiative migrate SAN storage utilized HP-UX AIX servers (typically large Oracle data bases, web application servers) across several EMC DMX arrays onto EMC VMAX array. Participate planning sessions build LPARs migrate applications. Build LPARs support application migration activities following build security standards. Support collection performance data via predefined centralized collection methodology specified IBM. Work DBAs installation Oracle, restoration performance tuning. Remediate security issues uncovered vulnerability scans. Installation configuration testing VIO Server AIX 5.3, 6.1 client LPAR's 550, 570 p590, p595 model using NPIV. Installed maintained IBM Tivoli Storage Manager (TSM) Backups data storage. Aid installation consolidation applications, developing system administration scripts, planning version release upgrades patches, security administration. Working various shifts, including weekends, based business requirements hour's downtime migrations. Configured backup/archive policies using backup utility mksysb images root volume group meet data archiving requirements disaster recovery readiness. Responsible administration troubleshooting 4 node HACMP cluster ORACLE RAC installed containing 34 TB EMC SAN storage. Performing System Storage management/LVM tasks like creating volume groups, PV's, LV's jfs/jfs2 File systems, mirroring, mounting file systems. Monitoring, troubleshooting, supporting fix operating system hardware problems several versions UNIX systems. Generated reports show trends resource utilization user/CPU/network load/memory. Document UNIX configurations hand-off production support team. Attending meetings analyzing information obtained management conceptualize define operational problems. Experience upgrading HMC. Assisted Unix administrators help needed (i.e., creating UNIX accounts, writing scripts perform system administrator functions, responding trouble tickets, etc). Coordinated server maintenance well-defined change control process including hours weekend (Sunday) work necessary support systems. Performed Firmware level upgrades Ethernet/fibre card adapters. Installation patches, APARS, Security fixes, packages AIX servers. 01/2011 12/2011 AIX/Linux Administrator Company Name － City State Responsible maintaining administering 100 production IBM pSeries AIX 5.3/6.1 servers. Giving Level 2/3 support assisting team members fixing/troubleshooting AIX software problems. Performed IBM AIX 5.3/6.1 System installation configuration, problem determination, solutions design implementation, maintenance, performance tuning, disk mirroring using LVM, backup, disaster recovery, trouble shooting user management. Setting NIM master server clients New Complete Overwrite/Migration Installation management using alternate disk installation method. Performed AIX Migration AIX 5.2 5.3 6.1 Power7 p-770/750, p6 p570/550 p5 p550/520/505s Servers hardware Migration one hardware another Virtualized environment. Installed Configured Dual VIOS 2.1.Created Virtual SCSI server client adapters. Created Shared Ethernet adapter (SEA) Control Channel adapter SEA Failover. Mapped disks SAN VIO clients VIO servers. Performed VIOS Migration VIOS 1.3/1.5 1.5/2.1 VIOS 2.1 2.2 Upgrades. Planned Executed Migration HACMP 5.4 HACMP 5.5 using Node-by-Node migration without changing cluster setup, Configured disk heart beat HACMP cluster, Dynamically added removed resource groups HA cluster. Installed software using Installp applying PTFs, Microcodes, updating PMRs, downloading Filesets, ODM, LVM Disk Management. Responsible analyzing vendor security patch notifications applying security patches Quarterly. Performed daily system administration tasks like managing system resources, writing scripts, end users support, operations security. Performed routine checks nodes monitoring syslogs error logs system hardware errors. Extensively used LVM created VGs, LVs, FSs disk mirroring IBM p-series servers. Installed configured SAN LUN Multipath software Hitachi HDLM IBM MPIO. Installed configured IBM Tivoli Network Storage Manager (TSM) client Server software backup recovery solutions. Configuration Administration DNS, NFS, DHCP, FTP, Samba Servers clients. Security layers like SSL, SSH, HTTPS, SFTP. Updated documentation Servers installed applications patches. Providing 24X7 On-call Production Customer Support including trouble shooting problems related IBM AIX pSeries servers. 01/2009 11/2010 AIX/Linux Administrator Company Name － City State Working 100+ IBM servers Environment IBM RS/6000, p670, p5-570, p5-595 servers running AIX 4.3.3, 5.1, 5.2 5.3 Setup configured TCP/IP network LINUX AIX. Working implementation team high availability cluster IBM RS/6000 platform (HACMP AIX) Creating LPARS configuration DLPAR scripts load sharing Installation configuration network services NFS, NIS DNS Server Adding physical volumes, creation Volume groups, File systems, Storage allocation, cron jobs, maintenance levels upgrades applied Fixes AIX 5.x Configuring volume groups logical volumes, extending logical volumes file system growth using Logical Volume Manager (LVM) commands Working migration team migration AIX 4.3.3, 5.1 5.2 5.3. Configuring backup/archive policies using Tivoli Storage Manager Modifying Korn Bourne shell scripts automate administration tasks like customizing user environment performance monitoring. Performing routine checks nodes monitoring syslogs errorlogs system hardware errors. Setup cron jobs schedules various backup monitoring tasks. supported enterprise backups using Veritas Nebackup version 4.5 Installing, configuring administrating Websphere Application Server 4.x/5.0 Installation/Administration TCP/IP, NIS/NIS+, NFS, DNS, NTP, Auto mounts, Send mail Print servers per client's requirement. Performing extensive Logical Volume Management (LVM) tasks. Installing configuring SUDO users access root privileges. Installing application connectivity software enable IBM print services. Configuring administrating firewall rules, including use SNORT, NMAP effectively monitor system files, port security, network traffic activity coming firewall. Developing Korn Bash shell-scripts automate routine activities. Installing setting Oracle9i Linux development team. 09/2007 11/2008 UNIX/AIX Linux System Engineer Company Name － City State Data center support AIX (5.3/6.1)/Linux (red-hat enterprise (4/5) platforms Monitoring TIBCO, Java Oracle application running UNIX server Analyzing issues application perform action fix it, interacting responsible person's Administration, Troubleshooting monitoring AIX /Linux servers running business critical application like WEBSPHERE(WAS) 6.x,/7.x IBM DB2, oracle10g/11g, Apache TOMCAT, JBOSS, ORACLEAPP, Blade logic JAVA Responsible designing, Implementing disaster recovery planning policies VIO sever (Aix 5.3/ 6.1) VMWARE (Redhat Linux) environment Closely working application teams ORACLE, WEBSPHERE, JAVA, JBOSS, Apache Tomcat XML Applying Security patches change management Managing legato net backup TSM storage server Responsible managing Cisco, hp router, switches terminal server Perform migration AIX 5.3 TO 6.1 LINUX REDHAT ES 4.0 TO 5.0 Responsible building Testing, development production server Supporting Linux RedHat High Availability web environment Prepare documentation procedures actions Developed KSH, AWK, SED PERL scripts perform automatic administration tasks Design, Implement, maintain multiple, 570,595 DLPARs, virtualization input output server (VIOS) using HMC Hands experience VMware ESX, Virtual Center Server VM cloning SAN environment Ensuring systems security data recovery always maintained. Setup maintenance several EMC Clariion, VMAX array, symmentix storage server(CX300/CX700 many ), IBM NETAPPs storage Configuring Administrating NIM, NFS, NIS &LDAP server Managing AIX, Redhat Linux logical volume manager (LVM) veritas volume manager (VXVM(/4.x/5.x)) Installed SSH IPsec 2600 server well upgrades EMC power path Responsible maintain Disaster Recover procedure Policies Working team lead many project Installation third party application LINUX /IBM boxes using NFS NIM Installing, configuring troubleshooting HACMP cluster production environment Monitor hardware software using customize tool develop Comverse 7 x 24 support engineering/programming community 100+ users customer site Education B .S Computer Science B .S (Computer Science Certifications CFS RAC FSs Skills Aix, Security, Linux, Hacmp, Veritas, Websphere, Maintenance, Network File System, Nfs, Oracle, Unix, Systems Administration, Dns, Veritas Volume Manager, Volume Manager, File, File Systems, Tivoli, Apache, Engineer, Tomcat, System Administration, Disaster Recovery, San, Storage Area Network, Tsm, Access, Nis, Backups, Lpars, Tivoli Storage Manager, Tcp, Db2, Tibco, Emc, Emc Vmax, Testing, Vmax, Cluster Server, Operations, Red Hat, Solaris, Veritas Cluster Server, Change Management, Vmware, Documentation, Ethernet, Performance Tuning, Pseries, Clients, Ssl, Application Server, Bash, Bourne Shell, Dns Server, Firewall, Korn, Nmap, Rs/6000, Shell Scripts, Snort, Tcp/ip, Access Control, Amazon Ec2, Amazon Elastic Compute Cloud, Amazon S3, Amazon Simple Queue Service, Amazon Simple Storage Service, Amazon Sqs, Architecture, Aws, Databases, Ec2, Identity Management, Iis, Internet Information Services, Lan, Middleware, Ms Sql Server, Replication, Sql, Sql Server, Sybase, Symantec, Telephone, Unix/linux, Vpn, Web Server, Web Services, Weblogic, Awk, Cisco, Clariion, Cloning, Data Center, Data Recovery, Disaster Recovery Planning, Emc Clariion, Emc Power Path, Internet Protocol Security, Ipsec, Java, Jboss, Ksh, Legato, Net Backup, Perl, Power Path, Production Environment, Recovery Planning, Router, Sed, Systems Security, Team Lead, Terminal Server, Unix/aix, Veritas Net Backup, Virtual Machine, Virtualization, Vm, Xml, Archiving, Business Requirements, Change Control, Collection, Data Archiving, Dmx, Emc Dmx, Firmware, Hp-ux, Jfs, Migrations, Resource Utilization, Security Administration, Storage Management, Trouble Tickets, Ux, Accounts And, Clustering, Database, Emc Srdf, Netapp, Netbackup, Netcool, Peregrine, Srdf, Sun, Tripwire, Workstations, Customer Support, Dhcp, Ftp, Msvc, Network Storage, Odm, Scsi, Secure File Transfer Protocol, Sftp, Solutions, System Installation, Active Directory, Capacity Planning, Job Scheduling, Logging, Microsoft Sharepoint, Microsoft Windows, Msm, Nagios, Network Administration, Networking, Scheduling, Scripting, Sharepoint, Single Sign On, Sso, Switch Capacity, Team Player, Technical Documentation, Teradata, Web Based, Windows 2000, Writing Technical