CUSTOMER SERVICE AGENT Professional Summary To obtain position provide necessary tools order provide excellent customer service. One allow room advancement continued educational training. Skill Highlights Medical terminology Close attention detail ICD-9 (International Classification Disease Adept multi-tasker Office support (phones, faxing, filing) Records maintenance professional Excellent verbal communication Familiar commercial private insurance Resourceful reliable worker Excellent problem solver Insurance collections procedures Composed professional demeanor 10 key (11000kpm) Administrative Assistant Billing CPR certified CPT Data entry NexGen EHR Dispatching Documentation filing Goldmine Scanning indexing Lawson Medisoft Microsoft Excel Typing 45wpm, Workflow Onbase Heat Fast Track Allegra Artiva Professional Experience Customer Service Agent February 2015 Current Company Name － City State Answering phones Discussing patient accounts patients Providing assistance patients bills Reading EOB's provide information Collecting payments Scheduling payment plans large balance accounts Updating patient information Allegra Changing strategy accounts Update insurance information Schedule claims sent Print mail documents (Financial Assistance Forms, Itemized Bills, Statements, Receipts) Fax documents All duties assigned management File Clerk July 2014 February 2015 Company Name － City State Sorting prepping paper termed Employee Files Accurately removing confidential patient information Employee files prior scanning indexing them. Working daily report Onbase Workflow ensure applications background check information properly scanned indexed employees chart. Scanning indexing supporting I9 documents Manual entry I9 information Heat Application Prepping Sorting Education assistance documentation prior scanning. Upload Index documents sent via e-mail Medical Records online queue. DME Billing Specialist April 2013 March 2014 Company Name － City State Responsible obtaining evidence Durable Medical Equipment dispensed. Billing charges equipment patient and/or insurance company. Obtaining evidence limited reading doctor/surgical notes, locating applying appropriate diagnosis code (ICD-9) order ensure coverage. Locating ABN physical documentation scanned patient's medical chart Medicare Billing. Maintaining deadlines timely filing limits set forth appropriate insurance provider patient. Researched CPT ICD-9 coding discrepancies compliance reimbursement accuracy. Maintained strict patient physician confidentiality. BILLING DOCUMENT SPECIALIST May 2006 March 2013 Company Name － City State Responsible data entry orders Durable Medical Equipment dispensed Advocate Hospital Emergency Rooms Doctor's Offices. Applying correct ICD-9 code code coordinate based equipment provided. Responsible answering dispatching calls within facility using Alcatel Overhead paging well phones. Assisted patients questions regards delivery equipment services provided. Assisted walk-in patients picking returning equipment. Created Letters Certificates Medical Necessity Durable Medical Respiratory Equipment. Contacted Physician's Offices obtain form documentation billing purposes. Searched data base appropriate diagnosis codes, ABN's, signed physician's orders order provide proof billing patient's insurance provider. Volunteer experience WLQ Committee- 3 years Respect Initiative Committee 2 yrs. Researched CPT ICD-9 coding discrepancies compliance reimbursement accuracy. Education Training AAS Medical Billing Coding Reimbursement 2016 Bryant Stratton College － City Billing Coding Reimbursement Health Service Administration Continuing education Medical Coding Reimbursement Medical Administrative Assistant Certificate Completion: 1/2005 Admin Assistance 2004 Everest College － City State Medical Administrative Assistance Skills 10 key, Administrative Assistant, attention detail, Billing, CPR certified, CPT, data entry, data base, delivery, diagnosis, dispatching, documentation, e-mail, Fast, faxing, filing, forth, Goldmine, ICD-9, indexing, Insurance, Lawson, Letters, notes, Medical Coding, Medical Terminology, Medisoft, Microsoft Excel, Office, problem solver, Coding, reading, Scanning, Sorting, phones, Typing 45wpm, verbal communication, Workflow, Allegra, Artiva