OWNER Executive Profile Objective: Driven, analytical, creative leader 25+ years experience business, customer service, higher education, utilities, insurance, arts public education. Motivated IT leader project management, client training, comprehensive development innovative client solutions, enabling creative changes across organization. Provide customer service leadership propel business public arena meet !the business objectives. Achieve business objectives passion, commitment experience in: Customer Service Project Management Team Leadership ­ Technology Development New Business Development ­ International Business System Integration ­Technology Deployment Process Improvement E commerce ­ !Quality Assurance -System Installation ­ Change Management ­ Consulting Provide technology support companies, !schools, individuals Database development Web page authoring support Digital Media support ­ Network planning, configurations, installation Deployment System Integration Consulting ­ !Process Improvement New Educational Technology Development Professional Experience 01/1998 Current Owner Company Name － City State Highly skilled technology leader proven success providing innovative creative application solutions, tools, processes !across organizations. Effective leader applying custom business technology solutions maximize organizational !performance. Create competitive advantages utilizing cutting edge technologies, technical business acumen, innovating solutions !and influencing positive change across enterprise. Provides marketing leadership propel business public arena. Achieve !corporate objectives passion, commitment expertise in: Customer Service !New Business Development ­ Project Management ­ System Integration ­ Technology Deployment ­ Process. 08/2001 08/2009 Coordinator Technology Support-School Fine Arts Company Name － City State Oversee technology support division focused analyzing current environment faculty staff. Enable users !manage support teaching duties relying available technology. Provide project management development Filemaker Solutions within division well coordinated solutions university users. Create training modules, !allow faculty staff attend sessions lunch breaks allow learn new/current technology skills. Show !opportunities use cutting edge technologies, innovative solutions, influencing positive change across teaching !learning communities using superior customer service Working increase implementation Filemaker solutions classroom curriculum Increasing technology use among Fine Arts administration, faculty staff Developing websites student signups public music performances Created implemented important database products increase productivity administrative staff Worked IT Services School Education NCATE project, impacts licensure !teachers areas study. Provided technology support, includes desktop installation hardware software administration, faculty, staff School Fine Arts, addition technology solutions training Accountable database solutions administrative staffs individual departments within Fine Arts, includes tracking admissions process students coming Miami University interested becoming involved !the Arts programs Developed art portfolio review solution web capabilities, enables art students submit artwork !for review faculty thereby allowing admitted one art programs. 01/1997 01/2001 Coordinator Company Name － City State Improvement ­ E Commerce ­ Quality Assurance ­ System Installation ­ Team Leadership ­ Change Management ­ Consulting ­ Provide technology support companies, schools, individuals ­ Database programming ­ Webpage authoring support ­ Network planning, configurations, installation ­ Digital Media support ­ Marketing Expertise IT Services Technology Support Oversaw desktop support administration staff IT Services, included developing database solutions troubleshooting technology issues, installation hardware software. Managed introduction newly adopted !technologies, training support, training new implementations. Developed implemented Print Center Invoicing Billing System (Filemaker Solution), interfaced !Media Services Billing Process (Filemaker Solution) Supported classroom technologies media services faculty classroom teaching. Provided primary staff support public student technologies centers. Coordinated implementation joint technologies center IT Services, Fine Arts Education Provided technology support Learning Technologies Centers managed technical staff. 01/1992 01/1997 Technology Manager Company Name － City State Managed IT Services student technology learning centers open students. Services included access Internet, MVS, VS, !Novell Network. Students able interact faculty use email, software packages Internet. The labs employed !90 student workers semester, included 8 student technicians, kept labs working 19 hours day !semester 24 hours day two weeks end semester. There basic classes taught student staff !students needed sprint courses software hardware required courses. Expanded technologies services students 4 public sites ­Developed 'Quik' Time Training' program students using centers ­ expanded student support/managed technical needs students centers- taught students good customer service Relevant Leadership Positions Director: Miami University Filemaker User's Group !Principal Viola Sorg Opera Company Business Manager, Violist Montage String Quartet ­National Sales Manager, Winton Associates (Wholesale Precious Stone Importers), Local Business Manager International Musicians Union Local, Ass't Business Manager Principal, Viola, Rome Festival Orchestra, Italy. Education M.M PHD Educational Leadership Miami University Miami University － City State GPA: GPA: 3.89 GPA: 3.89 Associate Computer Science Southwestern College Business Associate Accounting Southwestern College Business － City State GPA: GPA: 4.00 Computer Science GPA: 4.00 Bachelor Music Washburn University － City State GPA: GPA: 3.25 GPA: 3.25 Interests Presentation Ohio Learning Network Conference Topic: 'The Arts STEM Legislation: The Impact Teaching Learning' Presentation Miami University Center Learning Teaching Conference :Topic: 'MU Student e-Portfolios Participated Filemaker Developers Conferences Skills administrative, Arts, art, basic, Billing, Billing System, Change Management, competitive, hardware, Consulting, Customer Service, customer service, database, Database programming, E Commerce, edge, email, Filemaker, MVS, Invoicing, Leadership, Team Leadership, Director, marketing, access, enterprise, Network, New Business Development, Novell Network, organizational, processes, Project Management, project management, Quality Assurance, Sales Manager, System Integration, teaching, desktop support, troubleshooting, websites Additional Information Conference Participation/Presentation Activities Presentation Ohio Learning Network Conference Topic: 'The Arts STEM Legislation: The Impact Teaching Learning' Presentation Miami University Center Learning Teaching Conference :Topic: 'MU Student e-Portfolios Participated Filemaker Developers Conferences