SALES Summary General Sales Manager offering 17-year background sales customer service, well leading cohesive team consistently achieving aggressive sales goals. Highlights Excellent communication skills Established track record exceptional sales results Effective Retail Sales Manager Exceptional multi-tasker Compelling leadership skills Resolution-oriented Energetic Excellent time management Experience April 2014 Current Company Name City State Sales Successfully assisted clients choosing floor covering consistent preferences budget. Described use operation merchandise customers. Ensured project vision design intent reflected. Shared product knowledge customers making personal recommendations. Maintained friendly professional customer interactions. Opened closed store, including counting cash, opening closing cash registers creating staff assignments. Wrote sales slips sales contracts. January 2005 June 2013 Company Name City State General Sales Manager Identify staff vacancies recruit, interview select applicants. Determine staffing requirements, interview, hire train new employees, oversee personnel processes. Plan direct staffing, training, performance evaluations develop control sales service programs. Provide current prospective employees information policies, job duties, working conditions, wages, opportunities promotion employee benefits. Plan conduct new employee orientation foster positive attitude toward organizational objectives. Perform difficult staffing duties, including dealing understaffing, refereeing disputes, firing employees, administering disciplinary procedures. Analyze training needs design employee development, language training health safety programs. Manage staff, preparing work schedules assigning specific duties. Serve link management employees handling questions, interpreting administering contracts helping resolve work-related problems. Plan, organize, direct, control coordinate personnel, training, labor relations activities organization. Develop, administer evaluate applicant tests. Prepare personnel forecast project employment needs. Represent organization personnel-related hearings investigations. Plan direct activities sales promotions, coordinating department heads required. Review operational records reports project sales determine profitability. Resolve customer complaints regarding sales service. Monitor customer preferences determine focus sales efforts. Advise dealers distributors policies operating procedures ensure functional effectiveness business. Direct, coordinate, review activities sales service accounting recordkeeping, receiving shipping operations. Perform sales floor work, greeting assisting customers, stocking shelves, taking inventory. Recommend locations new facilities oversee remodeling renovating current facilities. Plan store layouts design displays. August 1998 October 2004 Company Name City State Store Manager Resolve customer complaints regarding sales service. Plan direct staffing, training, performance evaluations develop control sales service programs. Review operational records reports project sales determine profitability. Monitor customer preferences determine focus sales efforts. Direct hiring, training, performance evaluations marketing sales staff oversee daily activities. Use sales forecasting strategic planning ensure sale profitability products, lines, services, analyzing business developments monitoring market trends. Consult buying personnel gain advice regarding types products services expected demand. Select products accessories displayed trade special production shows. Serve link management employees handling questions, interpreting administering contracts helping resolve work-related problems. Perform difficult staffing duties, including dealing understaffing, refereeing disputes, firing employees, administering disciplinary procedures. Plan conduct new employee orientation foster positive attitude toward organizational objectives. Identify staff vacancies recruit, interview select applicants. Plan, direct, supervise, coordinate work activities subordinates staff relating employment, compensation, labor relations, employee relations. Represent organization personnel-related hearings investigations. Provide current prospective employees information policies, job duties, working conditions, wages, opportunities promotion employee benefits. Analyze statistical data reports identify determine causes personnel problems develop recommendations improvement organization's personnel policies practices. Prepare follow budgets personnel operations. Prepare personnel forecast project employment needs. Develop, administer evaluate applicant tests. Education Louisiana Tech University City State Bachelor Science Psychology Skills accounting, benefits, budgets, Excellent communication, contracts, Resolve customer complaints, employee relations, firing, hiring, inventory, labor relations, market trends, marketing, organizational, personnel, policies, problem solver, processes, promotion, receiving, safety, sales, sales forecasting, shipping, staffing, strategic planning, time management, employee development