CUSTOMER SERVICE REPRESENTATIVE Professional Summary Office professional extensive background twelve years Customer Service, Account Manager Office Administrative Support. Exude strong excellent communications skills creative support team-building ability work independently. I adapt change quickly motivate staff ensure smooth workflow increased productivity. Skills Typing 55 wpm/Ten-Key 10500 kspm Microsoft Office (Word, Excel, Outlook) Data Entry/Customer Liaison/Support Agency Management System (AMS, 360, Sagitata) The Agency Manager (TAM) Applied System CRM Software Systems Quick learner Work History Customer Service Representative 09/2017 Current Company Name – City State Provide customer support accounts, track orders, provided price quotes, order changes and/or cancellations. Identify customers' needs, research issue complaints problem solving resolution. Assist ensure professional exceptional customer service products inquiry online services. Document account conversation inbound outbound calls call center environment. Owner 01/2015 09/2017 Company Name – City State Responsible day-to-day operations online retail store, including sales, stock resource management. Develop social media strategy set goals increase brand awareness engagement. Maintained online storefront social media platforms new products marketing sales promotions. Commercial/Personal Lines Account Manager 03/2014 01/2015 Company Name – City State Temporary assignment ended March 214 Jan. Processed Certificates Insurance heavy contractor's, service retail risk commercial Line policies Verified explained Commercial Insurnace policy coverages' issued renewals Processed endorsements, cancellations, reinstatements policies file claims carrier Followed-Up policy change request issued carriers and/or sub agents. Insurance Customer Associate 02/2011 10/2013 Company Name – City State Office location closed Feb.011- Oct. 2013 Provided customer service retail brokerage firm inbound call center representative new existing policyholders agents. File claims submit loss reports carrier's Explain insurance coverage eligibility requirements non-standard auto policies Processed policy changes (endorsements, cancellations, reinstatements) issued DMV vehicle registrations Issued auto insurance ID cards, accept applied monthly payments policy premiums. Insurance Agent/Producer 02/2009 11/2009 Company Name – City State Reviewed rates competitive markets qualifying customers various insurance carriers. Advertised business product brochures distributed potential customers. Updated client information policy changes clients including name, address coverage. Market multiple lines business Commercial Personal Lines, Ocean Marine, Workers' Compensation. Commercial Lines Underwriter 02/2008 06/2008 Company Name – City State Processed analyzed Commercial insurance applications, rated provided quotes Followed underwriting guidelines determine risk exposure eligibility Requested loss run reports issued certificates insurance carrier systems Conducted policy changes clients ensured information accurate Processed binders, endorsements, cancellations, reinstatements policy renewals. Commercial Lines Underwriting Supervisor Company Name – City State Company relocated state June 206 Oct. 2007 Supervised 7-Employees, approved employees time sheets requests time ensure smooth workflow Assisted account managers, sub-agents/and brokers customer complaints resolutions Reviewed analyzed risk Commercial CGL Workers' Comp new business applications renewals solid understanding industry regulations carrier guidelines Researched various markets competitive pricing multiple insurance carriers. Education Diploma Data Entry Specialists 1995 Eldorado College City State S.E.L.F High School City State Skills Ten-Key, Administrative Skills, Agency, brochures, call center, competitive, CA, CRM, client, clients, Customer Liaison, customer service, customer support, Data Entry, Insurance, Market, marketing sales, Excel, Microsoft Office, Office, Outlook, Word, Oct, policies, pricing, problem solving, research, retail, sales, Securities, social media platforms, strategy, Typing 55 wpm, underwriting, workflow Accomplishments Telephone Service Professionally processed 80+ calls per day, providing information service ensure customer satisfaction. Customer Service Consistently received positive feedback guests created repeat business developing long-term relationships customers. Handled guest complaints, maintaining positive dining experience rest.