HR CUSTOMER SERVICE REPRESENTATIVE Summary Excellent team player legal background abilities interpret laws, procedures, policies processes; Client-oriented, results-driven deadline-oriented high degree initiative; Capable undertake resolve numerous complex assignments minimal supervision. Outstanding inter-personal, communication customer service skills; Adept organize, plan, prioritize tasks strong attention details; Comfortable working fast-paced multicultural environment. Experienced quantitative research data analysis. Highly proficient Microsoft suite World, Excel, Power point) working knowledge World bank group systems including People Soft 9.1, SAP Remedy. Highlights HR policies procedures expertise New employee orientations People-oriented Organized Staff training development Accomplishments -Recognized top performer Intake team: *Successfully handled 4258 incoming calls represents 25% total incoming calls Fiscal year 2014 15% average 10% incoming calls allocated Intake team. *Resolved approximately 80 emails inquiries weekly basis within average 1.4 days 30% less 2 days Service level agreement. Experience 01/2002 HR Customer Service Representative 11/2012 Current Company Name Respond inquiries HR policies procedures clients dependents via telephone, emails, fax walk-ins. Ensure queries logged tracked Remedy database promote quality assurance. Liaise related departments, include HR Teams, Visa, Payroll, Accounting Travel deliver timely service. Educate clients availability usage self -service options. Contribute issues identification inclusion knowledge base. Research policies procedures including departmental federal agency guidelines provide current comprehensive responses. Run analyze daily reports benchmark employee performance compliance adhering 2 days Service Level Agreement delivery service. Maintain tasks track, respond deadlines priorities. Accomplishments: Recognized top performer Intake team: Successfully handled 4258 incoming calls represents 25% total incoming calls Fiscal year 2014 15% average 10% incoming calls allocated Intake team. Resolve approximately 80 emails inquiries weekly basis within average 1.4 days. Consultant Project Manager 09/2009 07/2012 Company Name Wrote policy procedures completed Department Health licensing requirements credentialing. Wrote business related correspondence. Collected data create client database. Organized client record filing. Updated maintained clients records. Held presentations business opportunities quest expansion little supervision. Prepared appointment package including salary fringe benefits, letter intent, security medical clearance processes. Created employee file checklist documents submitted application. Prepared comprehensive accurate materials presentation. Accomplishments: Obtained agency home health care license operate Pennsylvania. Designed marketing plan increased clientele 3% start-up venture. Liaison Officer 07/2006 04/2009 Company Name City State Organized presentations business partners regarding objectives achieve. Partnered physicians obtain prior authorizations services. Maintained managed 100 clients' accounts. Ran reports evaluate employee productivity benchmark case load increase rate quarter another. Liaised clients, physicians, insurers management inquire potential service improvement suggestions. Communicated important service related information clients upper management. Provided feedback client promote quality service. Accomplishments: Created powerful information flow procedure improve communication. Developed reliable client health insurance database. Education Master Business Administration Business Administration Master Private Business Law Southeastern University City State France Private Business Law Skills Accounting, agency, benefits, clientele, client, clients, database, delivery, Department Health, fax, filing, HR, insurance, marketing plan, materials, Payroll, policies, presentations, processes, quality, quality assurance, quest, Research, Service Level Agreement, supervision, telephone