GENERAL MANAGER Summary company would offer growth within organization. I easily adaptable, maintain high regard attention detail, I bring strong background coaching/development teams. I looking work company utilize talents fullest offering opportunities growth. I want work within partnership challenge fullest potential. Highlights Retail inventory management Store opening closing procedures Store operations MS Office proficient Outstanding communication skills Exceptional leader Team-oriented Recruiting interviewing Accomplishments I often depended training new managers staff different locations within company I work for. I currently working rewriting Standard Operation Procedures manual I fully knowledgeable company's standards policies. Experience General Manager 10/2013 09/2016 Company Name City State Opened new store location assisted recruiting training new staff. Stocked restocked inventory shipments received. Reorganized sales floor meet company demands. Design implemented customer satisfaction metrics. Determined staff promotions demotions, terminated employees necessary. Completed series training sessions advance Assistant Manager Store Manager. Completed weekly schedules according payroll policies. Trained new managers store procedures policies. Trained staff deliver outstanding customer service. Analyzed marketing information translated strategic plans. Contributed merchandising ideas team sale meetings. Worked closely district manager formulate build store brand. General Manager 05/2010 06/2013 Company Name City State Addressed customer inquiries resolved complaints. Delivered excellent customer service greeting assisting customer. Stocked restocked inventory shipments received. Reorganized sales floor meet company demands. Directed supervised employees engaged sales, inventory-taking reconciling cash receipts. Completed series training sessions advance Assistant Manager Store Manager. Trained new managers store procedures policies. Completed weekly schedules according payroll policies. General Manager 09/2008 07/2010 Company Name City State Delivered excellent customer service greeting assisting customer. Opened new store location assisted recruiting training new staff. Design implemented customer satisfaction metrics. Stocked restocked inventory shipments received. Reorganized sales floor meet company demands. Determined staff promotions demotions, terminated employees necessary. Completed series training sessions advance Assistant Manager Store Manager. Completed weekly schedules according payroll policies. Trained new managers store procedures policies. Wrote order supply requests replenish merchandise. Trained staff deliver outstanding customer service. Addressed corrected sales staff communication issues tactful effective manner. General Manager 11/2002 08/2008 Company Name City State Addressed corrected sales staff communication issues tactful effective manner. Analyzed marketing information translated strategic plans. Trained staff deliver outstanding customer service. Wrote order supply requests replenish merchandise. Worked closely district manager formulate build store brand. Trained new managers store procedures policies. Completed weekly schedules according payroll policies. Opened new store location assisted recruiting training new staff. Apparel Manager 09/1998 08/2002 Company Name City State Delivered excellent customer service greeting assisting customer. Addressed customer inquiries resolved complaints. Stocked restocked inventory shipments received. Reorganized sales floor meet company demands. Directed supervised employees engaged sales, inventory-taking reconciling cash receipts. Wrote order supply requests replenish merchandise. Trained staff deliver outstanding customer service. Contributed merchandising ideas team sale meetings. Education Associate Science Biology Florida International University City State Biology Languages fluent Spanish Italian Skills Coaching, Inventory Control, Italian, MS Windows, Oracle, Payroll, sales, Scheduling, fluent Spanish, Staff Development, 55 WPM, Visual Merchandising