SENIOR FINANCE ASSISTANT Summary To obtain position I asset company, along development new skills. Highlights 4 years experience Query, Access, Excel, Control D, Lotus Notes, Oracle, Peoplesoft, Billing online system Thrives pressure Excellent time management skills Analytical Customer-oriented Basic understanding Quicken Computer proficient Critical thinking Financial statement analysis Accomplishments Assisted centralization accounting Bloomington-Normal corporate office. When multiple co-workers office I covered PZ01 forms came mail box processing 99% keeping team falling behind day receiving "On Spot" award accomplishment. I hold record Premium Fund Account reviews done 1 day team completing 16 reviews 1 day still maintaining quality score 97%. Came multiple ideas make processes team efficient example sometimes would get questions review materials received still need agents would go pull file locate file room every time instead I suggested get read access tool use check materials able see demand missing still need longer need go track files complete task. Experience 07/2012 06/2016 Senior Finance Assistant Company Name City State I worked two different teams employment State Farm, one Suspense Premium Fund Account Review. Suspense: (2012-2014) Processed credit card refunds. Processed PZ01 forms would requested mainly fire division change policy information. Worked Control D listings clear items match via journal entries Oracle. Worked Agent returns retired working agents owed State Farm money set payment plans collect money clear listing. Worked employee returns employees would write bad checks company stores mail rooms stamps postage would contact employees collect them. Took phone calls provided remarkable customer service everyone called question went way try provide answer caller even expertise I would try get someone directly get question answered instead transferring along I try best make every call remarkable. Had complete "FARs" (Financial account reconciliations) monthly basis make sure accounts responsible balanced end every month via lotus notes program. Premium Fund Account Review: (2014-2016) Worked material check would need collect mail well faxes check materials received agents system file folders reviewed. Processed agent premium fund account reviews daily basis compliance problems making sure everything office done correctly timely. Analyzed bank statements, quicken bank registers reconciliations well manual copies, reviewed history altered money reports deposit activity ratios make sure everything matched money missing. Made sure nobody stealing agent offices discrepancies informed agent them. Assisted agents finding fixing reconciliation errors balancing issues. Took phone calls daily basis providing remarkable customer service. 07/2011 07/2012 Associate Financial Shared Services State Farm Company Name City State Got placed Suspense Team processing emails completing credit card refunds customers throughout united states agents needed refund sent refund request form. 05/2007 07/2011 Laborer/Book Keeper/Apprentice Company Name City State Schedule installs customers. Assist plumber installing product. Clean restock work vans regularly. Do accounts receivable payable office. Finish invoices mail customers. 05/2006 08/2006 Laborer/Yard Worker Company Name City State Anything asked Yard Supervisor. Running heavy machinery/implements complete certain tasks. Random labor intensive tasks shoveling/raking/digging. 05/2004 08/2007 Floor Installer Company Name City State Clean load truck product. Remove old product floor. Install new product floor. Be clean, organized, courteous every job. Education 2009 High School Diploma Bloomington High School City State 2010 General Studies Heartland Community College City State ?1 Year college completed Fundamentals Accounting Course completed State Farm Skills Fast Learner Organizational Skills Very efficient minded Problem Solver Fast Learner Very Adaptable Team Oriented