BRANCH MANAGER Summary As experienced banking officer professional, I would like utilize experience knowledge banking contributing improvement profitability growth bank. I putting best efforts terms time learning new banking techniques methods would implement tenure leader financial institution. Skills Goal-oriented Self-sufficient Strong team-builder Team Player TRID Expert Proficient MS Office Excel Flexible Experience Branch Manager 06/2016 Current Company Name City State Manages overall operation branch include Personal Bankers Teller staff primarily focused creating positive work environment, community development, driving sales, increasing growth profitability, providing accurate superior customer service Conducts sales debriefs, weekly staff meetings, goal setting, in-branch promotions ensure support current campaigns alignment corporate strategy Supports Operations Manager FTE Staffing Scheduling process ensuring branch appropriate staffing considering scheduling, training, vacation, leaves absence, sickness, duty assignments ensuring efficient operation branch Provides guidance, leadership, coaching Assistant Manager platform staff; confers subordinate personnel discuss operational procedural changes; provides counseling recognition Conducts monthly Head Teller Personal Banker cash audits part Risk Management Review process ensuring proper cash control Maintains customer service culture focusing customer needs managing staff high customer service levels Leads branch staff achieve optimum sales referrals effective sales campaigns/programs, sales coaching, development behavior modeling Performs managerial duties including hiring, progression monitoring, promotion, quarterly career path performance coaching, performance evaluation Participates manages lending function branch include consumer small business; examines evaluates loan applications Directs, coordinates, monitors activities implement institution's policies, procedures, practices concerning granting extending lines credit, real estate loans, consumer credit loans Actively involved outside calling program developing existing customers, centers influence, prospects Contacts customers businesses, community, civic organization promote goodwill generate new business Manages asset quality delinquency tracking past due loan collection Directs activities involving implementation establishment services functions including collecting delinquent accounts, authorizing loans opening savings accounts Compiles required special branch reporting requested Compiles accurately reports financial data required governmental regulations Establishes procedures custody control assets, records, loan collateral, securities ensure safekeeping Collects data analyze present future financial status branch Ensures Branch Opening Closing procedures followed include balancing branch, locking vault, setting alarms Completes monthly Branch Assessment ensuring branches professional appearance Coordinates completion branch regulatory compliance computer-based training module completion training classes Branch Disaster Recovery Planning Branch Operations Manager ensure employees prepared facets pre post-disaster events Coordinates provides employee training improve efficiency ensure conformance standard procedures practices Attends Branch Manager meetings conducted Area Division Manager stay informed Handles in-branch operational customer complaints inception resolution Establishes maintains contact banking-related industries insurance, real estate, securities Serves authorized signer official checks Enforces personnel professionalism include demeanor, dress, station orderliness. Originates consumer business loans ranging $1,000 $1,000,000 depending structure loan. Originates construction loan entire TRID process Originates house purchases 1-4 dwelling entire TRID process Carries supervisory responsibilities accordance organization's policies applicable laws; Responsibilities include interviewing, hiring, training employees; planning, assigning, directing work; appraising performance; rewarding disciplining employees; addressing complaints resolving problems. Financial Service Associate/ Licensed Banker 11/2014 06/2016 Company Name City State Builds relationships customers performing financial transactions including paying, receiving, cash control duties; opening servicing accounts, seeks uncover financial needs, minimize loss, reduce risk, deliver accurate superior customer service lending requests handling complex situations deeper profiling time. Promotes processes deposits, withdrawals, check cashing requests, credit card advances, money orders, travelers checks, forms negotiable items Assist branch morning evening duties include opening closing vault, working locking Night Depository, setting Teller station supplies cash, balancing Teller window/branch Maintains customer service culture focusing customer needs complex customer profiling Originates loans ranging $2,500 consumer loans Home Equity Lines Credit Ensures loan agreements supporting documentation complete accurate according policy Supports procedures custody control assets, records, loan collateral, securities ensure safekeeping Assist branch Risk Management Review process include, limited to, monitoring bait money ensuring dual control procedures followed Assist managing operational loss within branch include: seeking supervisory override transactions outside authority, proper hold placement loss mitigation, superior balancing Proactively listens product referral opportunities participates sales campaigns/programs focused customer need identification Adheres professionalism standards include demeanor, dress, station orderliness Demonstrates quality customer service include greeting customer, using names, making eye contact, smiling, thanking business, offering another product service May function mentor capacity offering guidance, instruction, coaching Tellers enforcing policy procedure Images proof work branch capture machine include reviewing work making corrections Performs research customers issues arise Other duties special projects assigned Senior Management Incumbent required comply applicable federal, state, local banking industry related laws regulations including limited Bank Secrecy Act. Sells Annuities investment products offered Hancock Bank Investments Branch Operations Manager 10/2013 02/2014 Company Name City State Functions Customer Service Manager ensuring solid operational foundation; builds relationships customers performing financial transactions including paying, receiving, cash control duties; seeks uncover financial needs, minimize loss, reduce risk, deliver accurate superior services Serves Customer Service Manager involves conducting morning huddles weekly staff meetings Models leadership effectiveness sharing best practices recognition team members weekly basis Completes Staffing Scheduling coordination duty assignments ensure efficient operation branch Offers guidance, leadership, coaching Teller staff reinforcing policy procedure Assist branch morning evening duties include opening closing vault, working locking Night Depository, setting Teller station supplies cash, balancing Teller window/branch Oversees branch Risk Management Review process ensures dual control procedures followed Utilizes Cash Forecasting tool control supply money hand meet branch need legal requirements Promotes processes deposits, withdrawals, check cashing requests, credit card advances, money orders, travelers checks, forms negotiable items Monitors manages operational loss within branch include granting staff supervisory override transactions, ensuring proper hold placement loss mitigation, outage resolution Accurately utilizes equipment remains knowledgeable equipment functionality include ATM, Cash Dispense Recycler Machines, Currency Counter Coin Sorters provide branch services Observes, Coaches, Models sales service behavior Teller associates assesses performance daily Promotes branch professionalism Standards Excellence Demonstrates highest quality customer service include greeting customer, using names, making eye contact, smiling, thanking business, offering another product service Images proof work branch capture machine include reviewing work making corrections Compiles required special reports requested Performs research problem-resolution customers issues arise Coordinates branch staff Business Continuity planning execution Other duties special projects assigned Senior Management Incumbent required comply applicable federal, state, local banking industry related laws regulations including limited Bank Secrecy Act. Manages employees Teller Line; Is responsible overall direction, coordination evaluation unit. Carries supervisory responsibilities accordance organization's policies applicable laws; Responsibilities include interviewing, hiring training employees; planning, assigning directing work; appraising performance; rewarding disciplining employees; addressing complaints resolving problems. Education Training Associate Arts Education 2007 Mississippi Gulf Coast Community College City State Education Activities Honors Active Member Coast Young Professionals Gulfport Chamber Of Commerce Active Member Gulfport Kiwanis Club Technical Skills Qualifications Manager, ATM, On-Line Mobile banking, Cash handling, Coaching, Counseling, Credit, Customer Service, Directing, Disaster Recovery Planning, Documentation, Training employees, Goal setting, Leadership, Mentoring, Microsoft Office Excel, Problem-resolution