PATIENT HEALTH ADVOCATE Summary As Patient Health Advocate, I highly motivated qualified customer service. By establishing quick rapport utilizing calming inquisitive style, I confident many years experience prove asset. I seeking position provide variety new skills experience. Skills Client relations specialist Conflict resolution techniques Focused customer satisfaction Skilled multi-tasker High customer service standards Call center management experience Telecommunications knowledge Proficient Microsoft Office Suite Skills Careful active listener Professional friendly, Multi-tasking, Computer Proficiency, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Typing, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook Experience November 2016 Current Company Name City State Patient Health Advocate Ability motivate patients utilize therapy equipment accordance physician's direction. Combined skills encouraging complying equipment utilization facilitating effective efficient resolution patient accepts adhere to. Manage aspects patient compliance monitoring specified regional and/or state demographic using patient monitoring applications resources. Use application manage administration features, patient administration/data (loading correcting usage data, creating editing patient accounts) prioritizing work assignments. Conduct field office intervention calls assist staff specific patient support overcome barriers improve therapy usage. Create work orders schedule patients field office visits appropriately trained staff. Promptly professionally respond incoming telephone calls emails patients, employees referral sources. Monitor patient concerns, patient satisfaction grievance issues investigation resolution. Assist management developing solutions better enhance work flows process efficiency. September 2010 November 2016 Company Name City State Senior Customer Qualification specialist Respond telephone, fax EDI inquiries orders referral sources homecare patients. Document referral request coordination care. Provide information equipment supplies services. Assist walk-in patients selection equipment, supplies services. Demonstrate professional etiquette courtesy interfacing customers. Resolve patient/customer complaints identifying problems coordinating appropriate corrective action. Assesses patient needs promotes company products services. Complies adheres regulatory compliance areas, policies procedures "best practices". June 2010 September 2010 Company Name City State Customer Service Associate/Cashier Receives payment customers purchase merchandise. Operates cash register manages cash variances. Provides service customers. Processes customer sales include accepting payment, packs merchandise issues receipts change. Maintains appearance store may include, stocking performing general housekeeping duties. November 2008 May 2010 Company Name City State Customer Service Supervisor Supervise Child Support customer service call center. Duties included maintaining daily statistics unit monitoring daily performance service representatives providing constructive criticism help improve skills. Serve resource others resolution complex problems issues using ACSES software. Bi-weekly submission payroll. Hire new employees administer disciplinary action including termination. Supervise daily activity call center policy procedures. April 2006 November 2008 Company Name City State Case Manager Responsibilities included working families low-income families obtain child care assistance. Semi-annual reviews cases determine eligibility assistance. Managing new client orientations communicating daily clients status case. Education Training 1985 Alameda High School City State United States General High School Diploma