ACCOUNT RECEIVABLE Executive Summary Champion continual process improvements create efficient work environments. Leads example, developing, mentoring sharing best practices across lines businesses. Analytical judgment ability analyze determine course action required meet client delivery requirements. Excellent communication skills, organizational skills customer service skills. Supports diversity, organizational astuteness, demonstrates consistent ability develop deepen client partner relationships. Received awards Customer service satisfaction consistently ranked top 88%. Awarded top performer 18 location consistent precise working standards within banking industry. Core Qualifications Microsoft Office, Excel, Access, PowerPoint, Lotus notes, Outlook, 10 key, Data entry Professional Experience Account Receivable January 2014 January 2014 Company Name － City State Processed verified incoming checks inputting client information system. Prepared invoices recording, process account receivable deposit cash receipts. Maintained records debits credits update system. Audited financial reports accurate recording process. Provide daily report ensure proper debits credits applied. Reconcile account booking saving $1,000 errors omission customers outstanding invoices. Communicated manager team member resolve outstanding issues. Treasury Services Advisor January 2013 January 2014 Company Name － City State Researched, analyzed, resolved wide range treasury, cash management depository products service Global Large Corporate accounts. Provided depth knowledge Account Reconcilement, Cash Vault services, deposit demand accounts, Electronic File Transmission, Cash Pro online usage, Automated Clearing House payments Wire Services various treasury products services Provided independent account management, client servicing implementation coordination new services highly complex accounts. Identified opportunities initiate client collaboration development product services including recommending new products clients. Displayed excellent client service skills building sustaining client portfolio $56MM revenue. Awarded Bank America Silver medal customer satisfaction score rating top percentile. Provided day-to-day account servicing resolution routine moderately complex inquiries (such ACH, ARP, cash vault, lockbox, DDA platform) operational requests accounts clients. Lead Ops Representative January 2007 January 2013 Company Name － City State Assisted managed team geared retrieve checks Image ATM organize daily Workflow. Responsible debiting/crediting customer's general ledger accounts, minimal impact Bank clients. Established maintained regular management routines identify communicate key priorities stakeholders. Effectively influences clients prioritize reporting efforts follow best practices. Established maintained effective filing system identify communicate system production issues include resolution escalation reduce customer impacts. Effectively influences internal partners prioritize resolve outstanding system issues. Escalated problems appropriate line business. Prepared organized information analytical reports, prepare facilitate meeting agenda data needed. Give internal business partners external clients tours department. Maintained time keeping schedule associates absence, tardiness, vacation sick leaves. Cash Vault January 2010 January 2012 Company Name － City State Prepared incoming cash customers, counting strapping help cash counting machine. Executed aspects system hardware operations required input large quantities cash machine. Resulting minimal impact clients. Prepared cash cash ticket adjust balance issues. Customer Service Representative January 2008 January 2010 Company Name － City State Executed aspects customer service incoming call center including inquiries, billing activation cellular service. Answered telephone service questions customer support,document client needs. Lead Sorter Operator January 1997 January 2007 Company Name － City State Check Processing) Managed team experts executed aspects system hardware installs repairs regarding check 21 Sorter Operations. Resulting 40% increase Bank America clients quick turnaround Service Level Agreements. Acted subject matter expert relative designing, documenting, implementing, monitoring identifying qualitative improvement opportunities Bank America. Resulting 100% enhanced process improvements cost savings. Established maintained regular management routines identify communicate system production issues include resolution escalation reduce customer impacts. Effectively influences internal clients prioritize resolve outstanding system issues. Interviewed potential associate applying knowledge laws, policies regulation. Education Associates Degree Applied Science, Criminal Justice 2009 DeKalb Technical Institute － City State Applied Science, Criminal Justice M&K Education City State Education Certification Nursing Assistant -2004 CPR certified First Aid Training MLS Real Estate School- 2004 Compliance training Anti-Money Laundering, timekeeping, bank federal regulation Skills 10 key, account management, ATM, balance, billing, call center, cash management, hardware, CPR certified, client, clients, customer satisfaction, customer service, customer support, Data entry, designing, filing, financial, First Aid, general ledger, Image, Lotus notes, Access, Excel, Money, Microsoft Office, Outlook, PowerPoint, Nursing, policies, quick, Real Estate, recording, repairs, reporting, Service Level Agreements, telephone, Transmission, treasury, Workflow