INFORMATION TECHNOLOGY SPECIALIST(DISCOUNTPCFIX) Summary I obsessed technology. It's power change everything. Technology fuels passion commitment helping organizations set to. When I engage, I bring fresh ideas help team galvanize performance. Refine strategy. Spark new energy. The future—and get there—depends build, connect, create transform world. Accomplished 10 years information technology support experience. Highly articulate Capable experienced installing updating hardware software systems users. Known effectively optimizing systems meet changing demands, enhancing collaboration improving security. Experienced Operations Analyst first-rate skills organizing, problem solving project management. Ready apply experience abilities take new professional challenges. Passionate driven professional remarkable analytical problem solving skills. Expert quality assurance tester offering five years experience detailed technical system specifications. Provides collaborative style well-developed communication skills. Seeking role test reporting defect resolution. Well-rounded team player dynamic written verbal communication skills. Hardworking resourceful team player. History going beyond achieve notable results. Offering excellent blend technical aptitude creative ability. Inspires design teams engaging management techniques innovative thinking. Resourceful Technical Support Engineer polished restoring system functionality quickly assessing resolving diverse hardware software problems. Skills Issue escalation Reporting analysis Quality control Schematic understanding Critical thinking Data management Network Administration Experience leadership Improvement plan knowledge Supervision Hardware repair Computer configurations System upgrades New program installations Organizational leadership Troubleshooting Maintenance Equipment repair Power hand tool use Troubleshooting repairs Preventative maintenance Telecommunications systems Component repairs Multitasking Part inspections Friendly, positive attitude LAN WAN configurations Server System Administration End-User Training Program installations Software testing Server improvements Data backups Project management Security technologies Network configuration Time management Active Directory knowledge Cybersecurity analysis System Administration Microsoft Office MS Office Apple iOS Technician Help desk assistance Application software testing Mechanical abilities Information Systems Security Professional Advanced knowledge Windows OS Advanced knowledge Google Chrome OS Soldering Database management Technical knowledge server system softwares Servers, storage systems, network equipment, PCs notebooks brands. Experience Information Technology Specialist(Discountpcfix) 11/2011 Current Company Name City State Assisted client new computer network equipment purchases. Updated installed software customers ensure computer efficiency. Checked computers performed diagnostics repair. Backed data evening, helping alleviate lost information following malware incident. Updated software versions patches new installations close security loopholes protect users. Identified hardware issues caused component failures using approved diagnostic tools. Installed motherboards, processors graphics cards. Configured computers network drivers connected printers peripheral equipment. Upgraded laptops/desktops, improving speed performance. Fixed All Apple(iphone,imac,ipad,laptop) Products Screen damage. Fixed brand,Windows OS,Mac OS,Chrome OS products liquid damage. Observed system functioning entered commands test different areas operations. Explained technology-related details easy-to-understand terms individuals walks life various job positions. Responded assistance requests users directed individuals basic troubleshooting tasks. Reviewed current hardware software configurations recommended modifications increase system speed. Serviced repaired equipment according manufacturer guidelines. Installed new systems components according service orders manufacturer instructions. Assessed identified issues quickly resolved restore functionality. Built repaired computers according schedule. Installed, configured, setup PCs stores optimal operation reporting. Evaluated interfaces hardware software, testing performance requirements. Studied complex technical issues determined proper resolution methods. Assisted post-implementation troubleshooting new applications application upgrades. Determined alleviated hardware, software network issues. Installed supported hardware software, including desktops, servers printers. Identified operational performance issues worked managers resolve concerns. Completed various reports analyzed report decide improvements could made. Recommended process systems improvements changes operations. Updated hardware software upon availability supervised network eliminate bottlenecks immediately. Handled network configurations hours weekends alleviate downtime maintain smooth operations. Assisted customers various types technical issues via email, live chat telephone. Delivered local remote Tier 1 IT support hardware software company personnel. Disassembled computer systems troubleshoot resolve hardware issues. Increased overall company performance improved IT uptime cost reductions. Quality Control Inspector Contractor 04/2019 Current Company Name City State Conferred scientific, engineering technical personnel resolve design, research testing problems. Worked engineers facilitate research development testing, correct mechanical failures generate technical specifications prior release. Developed implemented best practices defect prevention continuous improvement. Used specialized tools take precise measurements various aspects samples. Consulted engineers resolve quality, production efficiency problems. Wrote detailed reports outlining performance, quality defect rates. Completed non-destructive tests visual inspections continuous basis. Inspected quality finished products, making minor repairs meet project expectations. Documented nonconformities immediately recommended techniques prompt resolution. Completed non-destructive tests visual inspections continuously. Reviewed drawings blueprints determine appropriate level inspection required. Adhered safety protocols minimize equipment damage avoid injuries. Assessed materials, parts products conformance quality control requirements production specifications. Network Analyst 06/2016 05/2018 Company Name City State Identified operational performance issues worked managers resolve concerns. Supporting following hardware types: servers, storage systems, network equipment, PCs ipad notebooks brands. Analyzed operational performance identify pain points provided actionable solutions management. Educated personnel company policies foster improved customer retention increased revenue. Technical knowledge standard server system software (Linux, Windows, VMWare) Drove revenue customer retention visiting corporate franchise centers serving clients educate staff company policies customer styling applications. Wrote reports outlining results facilitate management decision making. Executed monitored standards user interfaces, page design graphics development. Provided senior technical support in-house staff user departments network applications. Monitored project budget careful assessment resource usage task management ensure costs kept low. Supported customers password resets account customization. Recorded complaints, product deficiencies, returned orders customer documentation system. Supported customers data connectivity issues, assisting troubleshooting steps rebooting hardware. Maintained composure patience face difficult customer situations, applying de-escalation techniques positive customer support. Performed site evaluations, customer surveys team audits. Promoted continuous improvement IT governance processes. Spearheaded server infrastructure development, quality control, staging production operations. Quality Control Manager 07/2013 08/2015 Company Name City State Stayed well-informed company federal regulations, bolstered compliance corporate processes. Used creative professional policy find solutions issues diminishing conflicts. Handled scheduling procedures department directed team members setting achieving goals. Observed customer specifications monitoring quality control finished products. Education Training The Federal Polytechnic, Ado-Ekiti City State Associate Science Science Technology 2003 Phoenix East Aviation City State F.A.A Aircraft Dispatcher License Aviation 2014 University Of Colorado At Boulder City Certificate Cybersecurity Policy For Aviation And Internet 07/2020 GOOGLE I.T SUPPORT City Certificate 03/2021 Completed professional Course in: IT Security: Defense digital dark arts Operating System You: Becoming power user The Bits Bytes Computer Networking System Administration IT Infrastructure Service Technical Support Fundamentals