GLOBAL DIGITAL SERVICING DIGITAL ONBOARDING COORDINATOR (CONTRACTOR) Professional Summary New Media Digital Music/Film TV experienced professional strong transitional skills providing effective multi-tasking work ethic. Bring leadership skills consistently incorporating new ideas keep ahead fast-paced quickly evolving, Digital Music Industry. Professional Experience Company Name City State Content Operations Content Distribution Specialist 03/2016 01/2017 Managed external client/partner relationships digital content insuring timely delivery digital assets (i.e: Audio/Video, subtitles, dubbing) per technical spec distribute globally Analyzed delivery trend metrics identify troubleshoot systematic issues ensuring timely quality asset deliveries Maintained highly-aligned internal cross-functional teams, including limited to, content acquisitions, finance, localization, QC, encoding, engineering, product, marketing facilitate partner/client needs Assisted improving scaling systematic workflows, processes tools curating digital catalog assets best customer experience Company Name City State Global Content Licensing Catalog Global Reporting Manager 06/2014 01/2016 Manager Lead Global Reporting finances, revenue activity metrics Music Labels, Publishers, Licensor's External Partnerships Managed, Maintained Conceptualized procedural contractual requirements Labels Publishers Technical Specifications Liaison internal Legal Licensing/Finance/Engineering/Product teams facilitate external music label partnership reporting related requirements request Primary subject matter expert Reporting leading initiatives new business partnerships, products services, technical systematic enhancements Company Name City State New Media Solutions Sr. Digital Account Manager 01/2011 06/2012 Managed distribution maintenance digital content (audio, video, mobile) 20 digital service providers involved developing client relationships facilitating requests, system troubleshooting reporting data Project managed newly integrated digital systems analyzing business needs, gathered user requirements, conceptualizing system analysis based reporting data Proficient internal digital systems creating extracting customized reports data based distribution management, sales/revenue analysis, partner troubleshooting research Designated oversaw day-to-day workload account coordinators insuring data reporting up-to-date, creating facilitating new processes assuring assistance researching/tracking client requests Company Name City State Global Digital Operations Global Account Manager 06/2008 01/2011 Liaison music recording labels digital service providers distribution monitoring digital content (audio/video/mobile) i.e. RED Distribution, Nashville Records; i.e. iTunes, Rhapsody, Napster, Microsoft/Zune, eMusic etc. Administered requirements user acceptance testing complex data analysis internal digital reporting systems Defined policies product requirements based client relationships needs offering digital systematic support clients partners based digital innovative products services Company Name City State VH1 Production Management Production Management Associate 01/2007 06/2008 Coordinated numerous production shoots (on-site office based tasks) upcoming television broadcast show. i.e. VH1 series, 60min access specials, VH1 documentaries Managed organized pre post-production budget various television broadcasts' balancing expenses cost excel internal accounting systems services Directed logistics on-site production shoots; coordinated schedules, obtained necessary legal documents, hired staff gathered supplies Education Training Additional Course Training Project Management 2012 AMA Executive Conference Center City State USA Coursework Improving Your Project Management Skills: The Basics Success Bachelor Arts Communication Media Management 2007 State University New York New Paltz City State USA Recipient Education Opportunity Program Scholarship Languages Fluent speaker, reader writer Spanish Technical Skills Mac OS/OS X systems Technical Software: Salesforce software- (CRM Jobscience); GitHub; FileZilla; Text Wrangler; SAP Business Objects; Adobe Acrobat; Tableau; Micro strategy; Jira; Zendesk Proficient Word, Outlook, Excel, PowerPoint, Access SharePoint