ASSISTANT GENERAL/OPERATIONS MANAGER Summary Results-focused management professional offering ten years progressive leadership experience. Transforms high-potential staff outstanding leaders demonstrate creativity savvy critical financial operational success. Skills Staff training Supervision trainingOperations management Staff development Inventory control Cross-functional team management Complex problem solving Customer service-oriented Appointment scheduling Front desk management Spa maintenance Inventory maintenance Employee interviewing hiring Payment tracking systems Understands spa services Meeting Maker familiarity Knowledge UPS Fed Ex shipping systems Hospitality industry knowledge Attentive detail Multi-tasker extraordinaire Accomplishments Leadership Served key contributing member Leadership team. People Management: Hired mentored staff Streamlined training departments Financial Management: Oversaw budgets inventory control Created new manual documenting spa products.Served Dermalogica product line expert. Experience 01/2013 06/2015 Assistant General/Operations Manager Company Name － City State Managed team 45 professionals.Served mentor junior team members.Initiated program standardized employee training led increase customer satisfaction 12%. 07/2012 01/2013 General Manager Company Name － City State Informed guests spa services, programs activities phone person. Addressed guest complaints referred escalated situations management.Checked members guests promptly appointments.Efficiently checked guests using Millenium.Coordinated booked spa service appointments individual group clients.Assigned clients spa therapists aligning client's needs spa therapists expertise.Addressed member concerns patience.Responded customer inquiries friendly professional manner.Verified end-of-day reports credit cash profits.Clearly communicated technician regarding schedule changes.Executed daily opening closing procedures.Organized salon paperwork office files.Introduced corporate policies, procedures work rules new spa employees. 08/2010 07/2012 Head/Esthetician Company Name － City State Advised guests special events product promotions.Mailed client forms salon promotional documents.Informed guests spa services, programs activities phone person.Addressed guest complaints referred escalated situations management.Researched various types spa therapies treatments better informed spa services.Supplied guests robes, slippers locker keys.Efficiently checked guests using spa biz.Instructed guests facility safety measures.Coordinated booked spa service appointments individual group clients.Assigned clients Spa Therapist aligning client's needs Spa Therapist expertise.Documented observed safety hazards reported management immediately.Addressed member concerns patience.Provided accurate product merchandise information customers. 11/2007 10/2009 Esthetician, Certified Laser Technician Company Name － City State Informed guests spa services, programs activities phone person.Addressed guest complaints referred escalated situations management.Researched various types spa therapies treatments better informed spa services.Instructed guests facility safety measures.Documented observed safety hazards reported management immediately.Addressed member concerns patience.Provided accurate product merchandise information customers.Responded customer inquiries friendly professional manner.Suggested sold spa services retail products customers.Advised guests special events product promotions. Education Training 2006 Bachelor Marketing/Management University Aesthetics － City State Esthtician training 1993 Bacholrs Marketing/Management Emporia State University － City State Marketing/ManagementCoursework Business ManagementCoursework Marketing Communications Assosicates Seward County Community College － City State Coursework Marketing CommunicationsCoursework Business Management Skills banking, budget, interpersonal skills, client, customer satisfaction, customer service, general manager, hiring, human resource, Inventory, inventory control, Laser, managing, marketing, payroll, policies, profit loss, quality, recruiting, retail sales, sales, sales training, surveys