SR. MANAGER Summary Over twenty-five years Management experience Vendor Compliance, Product Integrity/Quality, Customer Support/Sales Business Office Management. I results-focused professional ability manage multiple projects meet deadlines fast paced environment. Specific expertise includes: quality assurance, strategic planning, handling large customer accounts, office management, vendor billing invoicing, purchasing payroll. Highlights Exceptional Customer Service Skills Exceptional time management skills Adaptable Business requirements analysis Experience 10/2008 07/2012 Sr. Manager Company Name － City State Vendor Management Product Integrity/Quality Responsibilities include: Partnering Quality Assurance Team, Sourcing Managers, Buyers, Technical Design Logistics ensure packaging garment labeling meet company requirements. Worked vendor base 200+ ensure performance standards accordance FTC CPSC regulations. Day-to-day direct communications vendors suppliers levels assist trouble shooting. Accomplishments: Implemented new vendor website providing company policy procedures well educational tools. Implemented QA team shared audit tracking report disposition process. Implemented Correction Chargeback Policy vendor Non-Compliance resulting savings $400k annually. 02/2005 10/2008 Sr. Manager Company Name － City State Manage Technical Design Department staff two Managers six Technical Designers. Maintained annual departmental budget, provided daily weekly productivity stats, streamlined efficiencies set goals. Provide training needed systems, guidance, discipline support direct reports. Developed implemented Standard Operating Procedure Manual streamline processes. 09/2000 02/2005 Promotional Sales Manager Company Name － City State Responsible promotional sell programs inbound call center. Programs include add-on sales, coordinates, gift certificates in-house credit card programs. Manage maintain associate incentive budget $120,000 annually increasing sales. Created implemented numerous successful associate incentive contests driving promotional sales area. Trained interacted live associates floor promote 'can do' attitude sell. Increased efficiency talk time sales providing "Tips Week" selling "Knowing Your Customer". 10/1998 09/2000 Manager Customer Sales/Support Company Name － City State Manage inbound call center handling sales support. Oversee managed staff 9 Supervisors total 300 associates. Accomplishments: Increased acceptance rate private label credit card 11% six-month timeframe successful training, coaching programs teamwork. This resulted annual savings $2.7 million credit costs. Increased sales sell items 325% assisting implementing training coaching program. After implementation consistent coaching, sales rose $1.2 million $8 million annually. Project team member implementation magazine subscriptions program, resulted incremental revenue $360,000 annually. 09/1988 09/1998 Customer Sales/Support Correspondence Supervisor Company Name － City State Supervised staff 35-40 associates providing training, cross-training coaching ensure associates continue develop roles. Monitored calls provided feedback, progressive discipline, documentation performance reviews. Provide daily support senior management expedite customer service inquiries timely resolutions. Envisioned implemented associate incentive programs increase productivity morale. Created maintained various statistical/departmental reports. 01/1983 01/1988 Executive Assistant Company Name － City State Sr. Managing Partner/Corporate Law. Assisted Sr. Managing Partner managing business. Interviewed prospective personnel; managed monthly client billing scheduling. Education B.S Business Administration Eastern Nazarene College － City State Business Administration Burdett Business School, Boston, MA Certified Legal Assistant Skills streamline, billing, budget, call center, coaching, credit, client, customer service, documentation, driving, senior management, Law, Legal, Logistics, MA, Managing, packaging, performance reviews, personnel, processes, Quality, QA, Quality Assurance, selling, sales, sales support, scheduling, teamwork, trouble shooting, Vendor Management, website Professional Affiliations Vendor Management Group Retail Industry Professionals Group Taunton Area School Careers, Inc. ICSA (International Customer Service Association) Lexington's Who's Who NAFE (National Association Female Executives)