VICE PRESIDENT, INFORMATION TECHNOLOGY Executive Profile Performance-driven IT executive experienced building technology organizations make IT strategic partner company. Creates IT competitive advantages capability scale leveraging best-in-class infrastructures. Highly experienced building, improving, turning around IT organizations. Skill Highlights IT Strategy IT Management Project management Business Intelligence Cloud computing SOX, HIPAA, GLBA Team building Enterprise platforms Business continuity Disaster recovery Budgeting/Cost control IT Infrastructure Professional Experience Vice President, Information Technology November 2012 Current Company Name － City State Represent Information Technology member senior leadership team oversight tactical strategic aspects corporate IT systems. Manage lead six-person team oversees IT Infrastructure Business Intelligence operations one largest United Ways nation ($38M Revenue). Responsible $1M annual IT budget including staffing, operations, purchasing, vendor management emphasis cost savings value-based solutions. Engineered strategic evolution Salesforce CRM implementation email marketing, event registration, credit card purchasing, volunteer management systems. Designed executed IT portion corporate headquarters move new 64,000 sq. ft. building zero downtime. Oversaw creation dedicated, IT business intelligence group structured development environment strategic support CRM, data warehouse, financial reporting systems. Technology engineering support 2-1-1 call center processes 100,000 150,000 calls per year (50% Colorado's statewide 2-1-1 calls). Recovered tens thousands dollars per year consolidating renegotiating IT contracts, implementing infrastructure lifecycle management, standardizing PC server O/S images, utilizing refurbished equipment, implementing virtualization technologies. Implemented company's first comprehensive monitoring metrics application, network server availability/performance. Responsible mission critical support computer, network, telecom infrastructure including 175 Windows 7/8 workstations 35 Windows 2008/2012 servers. Team maintains 99.9% uptime mission critical hardware software platforms. Director, IT Infrastructure March 2008 November 2012 Company Name － City State Directly responsible mission critical support computer, network, telecom infrastructure including 800 Windows XP/Windows 7 workstations 160 Windows 2003/2008 servers 28 treatment centers, five operations offices, two co-location facilities. As strategic technical IT lead, built, manage, backup eight person team including Network Engineer, System Administrator, Help Desk Manager IT Support Specialists. Responsible new hire terminate activities, staff scheduling, mentoring, reviews. Consistent record delivering major IT projects time budget including: integrations newly acquired treatment centers, new treatment center builds, treatment center moves, co-location deployment, co-location relocation. Maintain 99.9% uptime network infrastructure using MPLS WAN VPN Internet redundancy. Maintain 99.9% uptime server infrastructure using high availability software (Citrix Double-Take) hardware (RAID, UPS, hot spares) support company treatment planning systems, record verify systems, email, infrastructure servers. Designed, deployed, tested company's first Business Continuity/Disaster Recovery infrastructure core billing, financial infrastructure systems. Implemented company's first comprehensive IT monitoring network, server, power temperature health using APC, HP, SolarWinds monitoring tools. Responsible $2M OpEx $2M CapEx IT budgets including staffing, hardware software purchasing, telecom, BC/DR, travel. Responsible IT compliance HIPAA PCI regulations designed infrastructure complaint SOX regulations future. Recovered $100,000/yr consolidating billing vendors, renegotiating IT contracts, implementing infrastructure lifecycle management, standardizing PC server O/S images, modeling VMWare-based virtualization. Coordinate manage communications business operations corporate IT. Developed first standardized IT project templates treatment center integrations new treatment center builds. Team responsible closing 800+ IT support tickets per month. Manager, IT Operations Windows October 2006 March 2008 Company Name － City State Managed eleven person team Help Desk Technicians, System Administrators, System Engineers, System Architects. Responsible new hire terminate activities, staff scheduling, mentoring, reviews. Directly responsible mission critical support Windows-based computer infrastructure including 625+ Windows XP/2000 workstations 80+ Windows 2003/2000 servers. Maintained 99.9% uptime entire Windows server infrastructure including satellite control systems, imagery production systems, email, communications servers, file document management servers. Consistent record major IT-dependent projects delivered time budget including: mission critical satellite control systems, imagery production systems, office moves. Responsible Windows IT budget planning including staffing, hardware software purchasing, infrastructure, travel. Ensured stable environment standardizing processes procedures maintaining detailed documentation systems. Coordinated communications business operations corporate IT Windows IT projects. Member IT Management Team responsible strategic direction corporate IT initiatives. Team responsible closing 500+ IT support tickets per month. IT Manager Networking, Systems, Support September 1999 October 2006 Company Name － City State Managed eight person team Help Desk Engineers, Network Administrators, Network Engineers, Telecommunications Administrators. Directly responsible mission critical support WAN, LAN, 300+ Windows 2000/XP workstations, 85 Windows 2000/2003 servers. Maintained 99.9% uptime entire network communications systems including real-time trading systems, wire systems, numerous financial systems. Responsible $1.5M annual IT budget including staffing, purchasing, infrastructure, DR/BC, telecommunications, co-location. Primary decision-maker corporate hardware software standards. Direct backup, upgrade, maintenance policies/procedures. Coordinate associated IT vendor management. Consistent record major, IT-dependent projects delivered time budget including: office moves, subsidiary acquisition divestiture, network redesign, software deployment. Decreased annual IT budget least $50K year 2003-2006. Versed IT compliance Sarbanes-Oxley Gramm-Leach-Bliley Act. Hands-on experience aspects Disaster Recovery/Business Continuity Planning including design, documentation, testing. System Administrator March 1996 September 1999 Company Name － City State Solely responsible mission critical support 400+ Windows 95/98 workstations 30 Windows NT 4.0 servers multi-million dollar mortgage broker offices 3 states. Engineer frame relay-based WAN, TCP/IP-based Ethernet LANs, Motorola Adtran CSU/DSUs, Xyplex Ascend routers Experience also included RAS, Seagate Backup Exec, disaster recovery. Administrator corporate Internet email server (Microsoft Exchange), corporate Internet Intranet sites (Microsoft IIS), thin client host server (Citrix). Taught corporate training classes Microsoft Office, Microsoft Windows, Internet usage new employees. Developed software training manuals end-user support materials. Designed, ground up, scaleable Windows NT domain, corporate websites, Intranet site. Developed implemented turnkey rollout plan onsite hardware software installations new franchise offices. Inside Sales Representative June 1994 March 1996 Company Name － City State Education M.B.A Dec. 2007 University Massachusetts － City State B.S Real Estate May 1994 Arizona State University － City State Certifications Training Denver Peak Academy Lean Process Improvement (Black Belt) Harvard ManageMentor Leadership Management (12 Courses) Microsoft Certified Systems Engineer (MCSE) Microsoft Certified Systems Administrator (MCSA) Cisco Certified Network Associate (CCNA) Citrix Certified Administrator (CCA) Technical Skills Software: Active Directory, Microsoft Exchange, HP Insight Manager, EMC Avamar, Symantec Ghost, LanGuard Network Security Scanner, Voltage Email Encryption, Websense, Quest Archive Manager, MS Project, Symantec Backup Exec, Microsoft IIS, SharePoint, CA ArcServe, Barracuda Spam Firewall, Blackberry Enterprise Server, Sophos Anti-virus, Trend Micro Anti-Virus, Bradford Networks Network Sentry, VMWare, Hyper-V, Barracuda Backup, Barracuda Web Filter, Cisco Call Manager, Cisco UCCX, Exact Target, Cvent. Hardware Networking: Cisco firewalls, Cisco routers, Cisco switches, Checkpoint firewalls, HP Procurve switches, Meraki Wi-Fi, Cisco Wi-Fi, HP Proliant, Dell PowerEdge.