EXECUTIVE DIRECTOR Experience EXECUTIVE DIRECTOR 10/2017 09/2019 Company Name – City State Developed strategy led implementation end-to-end employer service model focused Employer Groups Brokers resolving avoiding escalated issues. Fostered culture focused achieving high customer satisfaction streamlined operations. Formalized delivered new service model strategy focused customer-centric issue resolution increased first-touch resolution. Launched new employer service teams advanced service model include organizational redesign, setting team strategic vision, inspiring service-oriented culture within 6 months. Initiated new data reporting analytics drive data-driven process improvements issue resolution timelines averaging less 48 hrs. Achieved employer, broker, sales account management satisfaction contribute employer broker retention. EXECUTIVE DIRECTOR 03/2004 10/2017 Company Name – City State Directed mentored cross-functional teams focused health plan product development process attract retain new members. Developed implemented key organizational strategies new products empower health care members navigate utilize healthcare services. Steered efforts towards creation mobilization multi-year national product investment portfolio achieving $500 million revenue driven digital enhancements, operational improvements new product offerings. Produced directed $50 million market-driven product investment portfolio resulting detailed business cases, product roadmap, product timeline requirements. Led development new capabilities demonstrated revenue performance integrated healthcare delivery system including digital medical payment platform, medical cost estimation solution, mobile applications consumer-driven organizational strategies improved user experience. HEALTHCARE MANAGEMENT CONSULTANT 11/2000 03/2004 Company Name – City State Rendered expertise business transformational professional ensured projects' successful delivery across multiple healthcare clients various functional areas. Instrumental claim payment recovery, contract provider, process revamping, operational improvements, web portal designing. Provided expertise built solid reputation high quality deliverables market bolstered relations stakeholders/clients effective project leadership. Operated elite communicator continually focused strengthening relationships clients provided comprehensive services achieved organizational targets. Continuously improved, streamlined, clarified processes ensure timely effective outcomes well setup adequate systems internal external operations control whereas, major clients include; WellPoint, United, Blue Shield CA, HealthNet, Kaiser Permanente. EXECUTIVE DIRECTOR Company Name Led user-driven design sessions identify implement people, process technology improvements improve healthcare members better understand use healthcare services. As Product Development leader, strategically directed design, delivery, administration new Consumer Directed Health Care product platform, including product design, go-to-market strategy, business solutions, following product development life cycle. Developed innovative Product Operations team responsible end-to-end product administration, ranging employer onboarding, employer retention, vendor management, issue resolution. Gained new net membership (over 100K subscribers) achieved improved market positioning critical large strategic lines business. Spearheaded new internal consulting team PMO responsible execution strategic initiatives portfolio resulting accelerated speed market high-quality delivery matrixed dynamic work environment. Focused teams developing innovative cutting-edge approaches levels effective resource allocation strategic planning. Cultivated team culture high performance, collaboration, transparency earning highest employee engagement scores department (exceeded 98% employee satisfaction). Work History EXECUTIVE DIRECTOR 10/2017 09/2019 Company Name – City State Developed strategy led implementation end-to-end employer service model focused Employer Groups Brokers resolving avoiding escalated issues. Fostered culture focused achieving high customer satisfaction streamlined operations. Formalized delivered new service model strategy focused customer-centric issue resolution increased first-touch resolution. Launched new employer service teams advanced service model include organizational redesign, setting team strategic vision, inspiring service-oriented culture within 6 months. Initiated new data reporting analytics drive data-driven process improvements issue resolution timelines averaging less 48 hrs. Achieved employer, broker, sales account management satisfaction contribute employer broker retention. EXECUTIVE DIRECTOR 03/2004 10/2017 Company Name – City State Directed mentored cross-functional teams focused health plan product development process attract retain new members. Developed implemented key organizational strategies new products empower health care members navigate utilize healthcare services. Steered efforts towards creation mobilization multi-year national product investment portfolio achieving $500 million revenue driven digital enhancements, operational improvements new product offerings. Produced directed $50 million market-driven product investment portfolio resulting detailed business cases, product roadmap, product timeline requirements. Led development new capabilities demonstrated revenue performance integrated healthcare delivery system including digital medical payment platform, medical cost estimation solution, mobile applications consumer-driven organizational strategies improved user experience. EXECUTIVE DIRECTOR Company Name Led user-driven design sessions identify implement people, process technology improvements improve healthcare members better understand use healthcare services. As Product Development leader, strategically directed design, delivery, administration new Consumer Directed Health Care product platform, including product design, go-to-market strategy, business solutions, following product development life cycle. Developed innovative Product Operations team responsible end-to-end product administration, ranging employer onboarding, employer retention, vendor management, issue resolution. Gained new net membership (over 100K subscribers) achieved improved market positioning critical large strategic lines business. Spearheaded new internal consulting team PMO responsible execution strategic initiatives portfolio resulting accelerated speed market high-quality delivery matrixed dynamic work environment. Focused teams developing innovative cutting-edge approaches levels effective resource allocation strategic planning. Cultivated team culture high performance, collaboration, transparency earning highest employee engagement scores department (exceeded 98% employee satisfaction). HEALTHCARE MANAGEMENT CONSULTANT 11/2000 03/2004 Company Name – City State Rendered expertise business transformational professional ensured projects' successful delivery across multiple healthcare clients various functional areas. Instrumental claim payment recovery, contract provider, process revamping, operational improvements, web portal designing. Provided expertise built solid reputation high quality deliverables market bolstered relations stakeholders/clients effective project leadership. Operated elite communicator continually focused strengthening relationships clients provided comprehensive services achieved organizational targets. Continuously improved, streamlined, clarified processes ensure timely effective outcomes well setup adequate systems internal external operations control whereas, major clients include; WellPoint, United, Blue Shield CA, HealthNet, Kaiser Permanente. Education Master Science (MS) Healthcare Administration UNIVERSITY OF CENTRAL FLORIDA City State Bachelor Science (BS) Biology UNIVERSITY OF CENTRAL FLORIDA City State Kaiser Permanente Executive Leadership Program KAISER PERMANETE City State Kaiser Permanente Strategic Leadership Program HARVARD BUSINESS SCHOOL City State Summary Forward-thinking Executive proven record accomplishment Healthcare industry. Driven ambitious change leader dedicated continuous business improvement focused enhancing revenue, streamlining business operations, improving user experience. Passionate developing teams individuals providing mentorship coaching. Highlights Product Development Product Management Revenue Growth Healthcare User Experience Design Change Management Teaming Relationship Building Strategic Portfolio Management Program Strategy Strategic Planning Strategic Leadership Account management, Vendor management Business solutions, Vision Change Management, Web portal CA Consulting Clients Customer satisfaction Delivery Designing Edge Functional Leadership Market positioning Market strategy Market 98 Communicator Organizational Processes Product design Product Development Product Management Project leadership Quality Relationship Building Reporting Sales Strategy Strategic Strategic Planning Skills Product Development Product Management Revenue Growth Healthcare User Experience Design Change Management Teaming Relationship Building Strategic Portfolio Management Program Strategy Strategic Planning Strategic Leadership, Account management, business solutions, Change Management, CA, consulting, clients, customer satisfaction, delivery, designing, edge, functional, Leadership, market positioning, market strategy, market, 98, communicator, organizational, processes, product design, Product Development, Product Management, project leadership, quality, Relationship Building, reporting, sales, Strategy, Strategic, Strategic Planning, vendor management, vision, web portal