CONSULTANT Summary PC Technician, Security Analyst, Security Services Identity Management Solutions-oriented notable success broad range corporate IT initiatives, participating planning implementation policy procedures, set standards reference training. Create maintain procedures end users support staff increase productivity support end user. A track record increasing responsibility network security, systems analysis IT development. Works IT department staff management inform processes procedures training needed. Clearly understands importance SLA agreements standards incidents cases. Skills Microsoft Windows® operating systems Windows NT, 2000, XP, Vista, Win7. iSeries IFS, iSeries Navigator, IBM Tivoli Administration tools Windows Server 2003-2008 Networking: TCP/IP, SMS, WSUS, Ethernet, VPN, SecureID Active Directory Users Computers Hyena v.7.3, Lotus Notes, LAN Manager, Sophos Virus Protection Utilities, WebSense, Norton Lawson Surveillix Central Station RSA Authentication Manager, Citrix, Remedy, GWI Help Desk Solutions, Unix Reflection Manager, Putty, Kana IQ Resource Manager, PC Anywhere, NetOp, Telnet. Experience Consultant 06/2012 07/2013 Company Name － City State Responsible upgrading replacing Windows XP PC's Win7 OS +3000 employee company. Creating updating asset management new disposed equipment. Working network team ensure port closure security. Contacting working vendors Project Management best practices upgrading machines hospital equipment. Senior contact person Service Desk personnel procedures training Inventory audits clinics surrounding hospital hardware software machines replaced Creating new procedures company Service Desk employees end users follow upgrading software installations Installing configuring new hardware software new OS platform Training end users software hardware changes Creating editing user accounts Active Directory Working network group ensure port closure security Contact/support person Service Desk employees. Field Services Technician II 01/2011 11/2011 Company Name － City State Front line support 10,000 Wal-mart Stores Sam's Clubs worldwide. Provide technical support usability critical site issues. Front line support store situations working development specialty teams restore connectivity ISP networking equipment. Front line support software-hardware related stores clubs may encounter. PC Technician III/Security Analyst 08/1998 01/2010 Company Name － City State Front line phone support US Mexico terminals, connecting remotely correct PC software issues, installation software. Support monitor security log management environment user account administration. Monitor records control changes order maintain network security. Collaborate system engineers infrastructure team solutions mitigate risks enhance system security. Develop procedures facilitate awareness training management employees. Participate defining implementing overall security strategy, policies procedures. Documenting security projects, task planning, research, testing implementation. Create maintain company wide iSeries IFS authorization lists files directories. Create maintain user accounts within company including iSeries IFS authorization lists files directories. Key member creation maintenance 800 Active Directory accounts; iSeries profiles. Help Desk PC Technician 08/1990 03/1998 Company Name － City State Involved setup delivery leased PC's Commodity area. Provided consultation users, solving problems telephone generating Help Requests. Provided customer support Win95 WinNT 4.0. Ability identify troubleshoot hardware software. Install support hardware software, including Lotus products, Microsoft products, Client Access NetSoft Internet, AutoCadLT. Certified Dell Optiplex, Dell Latitude Micron Certification. Education Training Associate Applied Science Computer Systems Network Technology October 2000 Vatterott College － City State Computer Systems Network Technology Skills Active Directory, asset management, Citrix, hardware, consultation, Client, customer support, delivery, Dell, editing, Ethernet, phone support, Help Desk, IBM, ISP, Inventory, IQ, Lawson, Lotus, Lotus Notes, Micron, Microsoft products, Access, LAN Manager, Win7, 2000, Win95, WinNT 4.0, Windows NT, Windows XP, Navigator, network security, network, Networking, Norton Ghost, operating systems, OS, PC's, PC Anywhere, PC software, personnel, policies, Project Management, research, SMS, Sophos, strategy, TCP/IP, technical support, telephone, Telnet, Tivoli, troubleshoot, Unix, upgrading, Utilities, VPN, Vista, Windows Server