PROGRAM MANAGER Professional Summary Program Managers working withdrawal management facilities responsible supervising coordinating staff. Duties performed include recruiting new employees, assigning tasks, scheduling shifts, training staff, improving patient care standards, developing strategies increasing productivity. I integrity passion performance. I confident strong professional background Program Manager well Senior Detoxification Nurse Metropolitan Development Council would make asset University. In addition experience, I possess effective communication, Customer Service skills, I excel within highly competitive environment skill sets Project Manager necessary get job done independently and/or team. I 14 years professional experience Detox Rehabilitation client services, business excellence, Customer care, Corporate Administration process/change improvements. I excellent interpersonal team-building skills. I ability manage supply chain budgets, medical records, employee performance evaluation, staff recruitment, retention quality improvement. I Program Manager/Lead clinical nurse consults collaborates health care professionals coordinate management patient care daily function 16 bed detoxification center 12 bed sobering center. I successful communicating levels management ensure project organizational goals achieved. And Career US Army Squad leader gives Leadership skills head project beginning completion. Licenses Licensed Practical Nurse Skill Highlights Management Committed compliance reporting Budgeting expertise Successful treatment Drug Alcohol addiction patients Avartar system Familiarity disease management programs Trained in- out-patient care Withdrawal Management AVADE Instructor CPR First Aid Instructor Professional Experience Company Name June 2013 Current Program Manager Mange 16 bed detoxification unit 12 bed sobering center, mange supervise day day operation inpatient outpatient facilities. Select, supervise, train, develop, evaluate staff Maintain licenses certification inpatient outpatient treatment Provide patient care, ensure safety discharge plan Available 24/7 via cell phone staff consult staffing issues. Company Name June 2000 June 2013 Rehabilitation/Detox Lead Nurse Patient care, medication administration, transcribe doctors' orders, Provide quality care patients Attend clients Physical emotional needs. Coordinate aftercare treatment; maintain accountability medications, patients Hospital equipment. Coordinate duties program director perform duties Program Directors absence, ensure program staffing, ensure Rehabilitation center adequate supplies, sign purchase requisition. Advising Vice President social health services emergency may arise correction staff errors. Consult physician emergency health concerns. Scheduling inpatient admission, community resource appointments, Constant use office equipment. Company Name September 1997 April 2005 SSG, Squad Leader, Physical Fitness Instructor Critical care, Cardiac nurse, Patient Care, Charting, give medication. Counseling soldiers. Education Training City University Seattle 2012 Bachelor Arts Management City State GPA: GPA: 3.3 Management Fort Sam Houston Military Academy Science 1998 City State GPA: GPA: 3.0 Accomplishments Aid Ministry Provide medical aid ministry service Provide eye exam back school student win neighbor Holiday Chef/Tacoma Detoxification Center Provided, prepared served meal Other Skills Registered counselor 2010(expired) BLS instructor Certificate Non-profit Management 2013 University Washington Master Tae kwon AVADE instructor Affiliations National federation license Practical Nurses World Tae kwon Federation American Cancer Society. Personal Information I certain I make significant contribution I look forward opportunity speak you. To acquaint specifics background, I enclosing list specific points I feel make perfect fit WGU. Thank time consideration, Tonia Hess Skills Counseling, Critical care, clients, discharge plan, director, medication administration, office equipment, Patient Care, quality, Rehabilitation, safety, Scheduling, staffing, phone Additional Information I certain I make significant contribution I look forward opportunity speak you. To acquaint specifics background, I enclosing list specific points I feel make perfect fit WGU. Thank time consideration, Tonia Hess