CUSTOMER CARE REPRESENTATIVE Professional Summary Expert communicator strong conflict resolution skills. Extensive background customer service, recruitment retention, mediation records management. Demonstrated ability promote team-oriented open-door environment conducive successful staff. Skills Work History Company Name Customer Care Representative City State June 2013 August 2014 Addressed customer service inquiries timely accurate fashion, providing appropriate information maintaining precise records high standard customer service Built customer loyalty resolving complaints, expediting orders, locating out-of-stock discontinued items Recommended, selected helped locate merchandise based customer needs desires Communicated merchandise needs issues appropriate departments supervisors Maintained up-to-date knowledge company policies regarding service requests, product issues, returns exchanges, replacement policies Promptly responded inquiries members, staff, customers via phone, e-mail fax Maintained detailed administrative procedural processes improve accuracy efficiency managing wide variety customer service administrative tasks Developed effective relationships departments, including sales, quality assurance, service Used humor, positive attitude, high standards encourage assist customers Participated extensive classroom online training seminars Promoted positive work atmosphere behaving communicating manner supported staff customers Excelled meeting objectives use independent action, prioritization, persistence, leadership skills. Company Name Club Manager City State June 2011 March 2013 Contributed overall success franchise coordinating daily operations staff meetings, addressing resolving customer complaints Responsible recruiting, orienting, training supervising staff 12-15 Improved staff turnover implementation standard orientation training, professional development, coaching Oversight aspects staff performance: annual evaluations, progressive discipline, mediation staff disputes grievance procedures terminations Fostered open-door environment conducive positive dialogue across organization Handled weekly employee scheduling: revised adapted schedule regulated Home Office Electronically submitted employee hours Kronos Payroll System ensuring time punches correct Page 2, Wilson Researched employee issues regards payroll benefit questions contacting appropriate departments review company handbook policies Revised adapted weekly schedule follow hours regulated Home Office Created prepared paperwork new hires, tracked attendance, recorded personal vacation time Performed daily balancing transactions: cash credit deposits; balanced ledger accounts determine customer growth Provided high level customer service, performing facility tours potential members, signing members explaining contracts Surpassed revenue goals four consecutive quarters Performed weekly inventory ordering merchandise, cleaning, office supplies weekly Maintained facility equipment 8,000 members. Human Resources Generalist City State October 2007 June 2010 Identified staff vacancies recruited, interviewed selected qualified applicants increase employee base meet ever-changing staffing needs busy call center Actively recruited potential employees developing job postings descriptions attract targeted talent pool within market wage range Created social media initiatives ads, organized employment fairs, tracked results Processed background checks, verified references coordinated drug screenings Processed new hire information, transfers, promotions terminations using PeopleSoft HR Management Systems Software Explained HR policies procedures new hires Generated employee tracking reports week regard hours benefits Assisted inbound outbound calls regarding HR inquiries Resolved personnel issues regarding HR matters needing clarification, submissions corrections Addressed inquiries employees management regarding new-hire activity ongoing employee relation issues Reviewed federal state laws confirm enforce company compliance Managed 500 personnel files according policy federal state laws regulations Scanned confidential documents electronic filing system, categorizing documents retrieval review Audited employee files: updating incomplete missing paperwork compliance company policy federal state laws Actively participated training enhance workplace performance levels staffing. Education Associate Applied Business Administration Human Resources, Management Studies, Payroll Records Accounting, Business Law Trumbull Business College City State 6 2007 Human Resources, Management Studies, Payroll Records Accounting, Business Law Skills administrative, ads, benefits, call center, coaching, contracts, credit, customer service, e-mail, fashion, fax, filing, Home Office, HR, inventory, Kronos, leadership skills, ledger, managing, market, mediation, meetings, office, Payroll, PeopleSoft, personnel, policies, processes, quality assurance, recruiting, sales, scheduling, seminars, staffing, supervising, phone