Rachael Lobdell Summary Compassionate Senior Outreach Advocate 13 years experience working public private agencies upgrade health dignity within vulnerable populations. Creativeand adaptable leader dedicated whatever necessary meet client needs, including customizing established programs. Self-motivated deeply engaged client supporter communities. Skills Confidential data protection Data entry Scheduling clients evaluations Managed Long Term Care Intake Submission Medicaid applications clients Intake submission Pool Trust Long Term Care clients Excellent Communication skills Excellent Typing skills Catering Party planning Activity planning 20 years experience working Seniors Disabled advocating needs Client interaction Reliable trustworthy Patient interviewing skills Telephone etiquette Application assessment Friendly, positive attitude Decision-making Team management Recordkeeping data input Program understanding advisement Data management Online research Data collection Experience Company Name City State Healthcare Senior Outreach Specialist 04/2014 Current Traveled throughout service area educate community, met people interested receiving services represented agency wide range professional constituencies. Counseled prospective applicants admissions process opportunities explaining documentation timeframes. Promoted integration services clients, including behavioral health care long term services enhance continuity care. Assisted customers phone, including scheduling appointments treatments. Explained eligibility details affordability options patients kindness respect. Analyzed information interviews, educational, medical records, consultation professionals, diagnostic evaluations assess clients' abilities, needs, eligibility services. Conversed people different cultures daily, providing high level respect patience interaction. Processed benefits applications, including documents food stamps medical assistance. Conducted interviews applicants, explaining benefits process programs available. Collected necessary data complete submit Medicaid applications Pool Trust. Recognized management providing exceptional customer service. Analyzed accuracy completeness patient documents insurance claims, medical bills legal paperwork. Helped patients understand care, coverage payment responsibilities rights. Provided knowledgeable compassionate service response types patient questions concerns. Gathered analyzed patient information determine special program eligibility. Demonstrated leadership making improvements work processes helping train others. Performed site evaluations, customer surveys team audits. Kept team track assigning supervising activities giving constructive feedback. Helped clients stay happy healthy providing mental emotional support. Improved patient outlook daily living compassionate care. Organized games activities engage clients offer mental stimulation. Company Name City State Administrator 08/2008 04/2014 Developed implemented policies procedures Licensed Home care Agency Audited Patient Charts Hired Employees Met Physicians State workers Quarterly basis For QA meetings. Organized activities reward employees motivate performance improvements. Facilitated communication departments, management customers resolve issues achieve performance targets. Handled billing payroll clients employees Scheduled Home Health Aides Patients Established successful program creating master schedules overseeing staff professional development. Grew revenue developing key programs focused promoting business. Medicaid billing Medicaid Exemption code Experience Meeting clients families Identify needs goals. Assisted development regulatory compliance systems. Planned, coordinated controlled daily operations sales, financial management human resources. Maintained work safety followed established operating procedures practices. Education Training High School Diploma 06/1985 Northville High City Some College (No Degree) Business Administration FMCC City