IMPLEMENTATION CONSULTANT Summary Results-oriented digital marketing professional background project management digital advertising. Experienced various email platforms (Salesforce Marketing Cloud, Adobe Campaign) dedicated driving customer satisfaction highly-customized email software implementations. Works closely members internal project team external client teams. Leads client calls uncover solution requirements, writes presents requirements documentation client, configures presents software configuration client, trains clients enable Salesforce Marketing Cloud various components. Skills InDesign, Quark XPress, Acrobat, Photoshop, Illustrator, Freehand, Pagemaker, Microsoft Word, Publisher, Excel, Power Point, Pitstop, Quite Box Tricks, Fetch Asura. Experience 11/2013 Current implementation consultant Company Name Certified trainer Salesforce Marketing Cloud, experienced training external client teams various components Salesforce Marketing Cloud, either virtually person. Knowledgeable Salesforce Marketing Cloud components including Email Studio, Marketing Cloud Connect integration, MobileConnect, Journey Builder, Contact Builder Advertising Social Studio. Familiar Salesforce.com basics. Familiar coding SQL write queries Salesforce Marketing Cloud solutions. documentation Experienced writing requirements documentation crafting technical solutions designing flow diagrams clients achieve email marketing campaign requirements utilizing Microsoft Word, Visio Excel. Keeps record project requirement changes updating requirements documentation throughout project. Provides test plans client UAT assist testing configured solution. English major enjoys writing form. Leadership Leads client calls effectively keep projects moving forward minimizing scope creep managing client expectations, keeping client team focused current SOW. software implementations web technologies/technical abilities Aptitude software trouble shooting Experienced web technologies coding HTML, CSS SQL Familiar WordPress Dot Net Nuke frameworks Familiarity relational data data management Consults new existing clients implement solutions perform initial configurations Salesforce Marketing Cloud Adobe Campaign email software campaign solutions, specialization Salesforce Marketing Cloud. Leads consultative engagements include discovery calls solution walk throughs client's marketing focused business teams define, implement review configuration technical business-related communication needs. Crafts project documentation details client's unique business requirements email software solution configurations, include data segmentation various automations aimed automating creating complex client configuration solutions. Provides quality assurance via solution testing creation execution configuration test plans. Provides client support go live phase project, performs ongoing support based SOW requirements. As certified trainer Salesforce Marketing Cloud, conducts virtual onsite training clients email platform various applications within Salesforce Marketing Cloud platform. Experienced various applications integrations SFMC, including Email Studio, Marketing Cloud Connect, Journey Builder, Contact Builder, Salesforce.com, Advertising Social Studio. Identifies project risks issues presents alternatives internal team client team alleviate resolve them. digital media program manager indico july 2012 november 2013. Promoted Digital Media Program Manager Indico, I planned, executed, finalized projects according strict deadlines within budget NACS Media Solutions subsequent name change indiCo. This included coordinating resources team members third-party contractors consultants order deliver programs according plan Print Demand network. Assisted finalizing contracts negotiated project deliverables timelines stakeholders vendors. Responsible defining project objectives, success metrics, overseeing quality control throughout project's life cycle goal creating sustainable profitable business model. Managed Grow Custom initiative co-created marketing, messaging sponsorship package initiative. Contributed writing, layout, content Guide Custom, Grow Custom initiative's informational piece, sold 2,000 copies NACS members. Sold sponsorships, ads advertorials vendors publishers, worked sponsors ensure content ads received deadline transmitted creative personnel timely manner facilitate creation digital print pieces. Coordinated performed technical processes required implementation related ingestion, testing, format revision, distribution output print-on-demand digital files contributed NMS indiCo network, contributed development digital print-on-demand interface tools support file access distribution. Created content around Print Demand Grow Custom initiatives NACS Media Solutions website Facebook site, maintained NACS Media Solutions company website using Dot Net Nuke. Updated maintained company websites various NACS divisions using HTML, CSS Dot Net Nuke. 01/2011 06/2012 digital media specialist nacs media solutions Managed Print Demand project implemented technical processes related print-on-demand digital files NACS Media Solutions. Contributed development digital print-on-demand interface tools, workflows processes support file access distribution. Preflighted corrected book files ensure optimal print quality. Worked outside vendors build print demand network NACS Media Solutions, supplied requirements network worked vendors contract phase completion create viable Print Demand (POD) network. Received promotion June 2012. digital support specialist plain dealer |. 01/1998 12/2008 Responsible processing, preflighting, color correcting, image enhancing ensuring sizes, colors, images content advertisements sent Digital Department via outside customers agencies printed correctly. Ensured final reproduction advertisements optimal everything ad displayed customer intended. Worked well high-pressure, fast-paced environment daily deadlines. Solely responsible processing file transmission various commercial inserts, gang prints, spadeas, Comics direct mail pieces various printers. Education Training 2010 Completed coursework certifications Web Design/Development: Web Design/Development, Polaris online http://www.polaris.com *Studied web design HTML, CSS, SQL 1992 Bachelor Arts English The University Akron － City State English 1992 Bachelor Arts Political Science The University Akron － City State Political Science Interests March 31, 2016 present License 5672023 *Salesforce Marketing Cloud Consultant Certification *July 18, 2017 present License 17482983 *Salesforce certification verification site: http://certification.salesforce.com/verification?&fullname=Veronica%20Gancov *Studying PMP certification Skills Dot Net, Acrobat, Adobe, go live, Photoshop, ad, advertisements, ads, Advertising, Pagemaker, book, budget, color, com, concise, content, contracts, CSS, client, clients, client relations, customer service skills, client support, data management, designing, desktop publishing, direct mail, documentation, Email, English, fast, Fetch, Freehand, HTML, http, Illustrator, image, InDesign, layout, Leadership, managing, marketing, messaging, access, Excel, Power Point, Publisher, Microsoft Word, Works, network, NMS, personnel, presenting, various printers, processes, coding, project management, promotion, quality, quality assurance, quality control, Quark XPress, requirement, SQL, trainer, transmission, trouble shooting, troubleshooting, unique, Visio, web design, Web Design/Development, website, websites Additional Information March 31, 2016 present License 5672023 *Salesforce Marketing Cloud Consultant Certification *July 18, 2017 present License 17482983 *Salesforce certification verification site: http://certification.salesforce.com/verification?&fullname=Veronica%20Gancov *Studying PMP certification