HR SPECIALIST Summary Dedicated, Driven, Dynamic 20 years customer service expertise. Motivated maintain customer satisfaction contribute company success emphasis personnel process management. Solid team player proven ability establish rapport clients. Skills Type 50 wpm 10-Key touch Microsoft programs Word, Excel, Access, Outlook, PowerPoint Personnel management Telephone inquiries specialist Excellent customer service skills call quality customer satisfaction primary focus. Inbound Outbound contact center experience Excellent oral written presentation seasoned conflict resolution Experience Hr Specialist May 2007 Oct 2008 Company Name － City State Accenture Peopleline Email Management Team. Received inbound emails clients initial point contact answer questions related HR policies, practices resolve issues. Helped client answering inquiry, resolving issue routing email caseworker resolution. Recorded tracked client issue via case management tool initiation resolution. Maintained records customer interactions transactions documenting details inquiries, complaints, comments well actions taken. Customer Service Representative Mar 2007 Feb 2008 Company Name － City State Maintained records customer interactions transactions documenting details inquiries, complaints, comments, well actions taken. Developed implemented filing delivery methods FMLA Short Term Disability documentation respective global clientele. Facilitated communication Absence Management Team clients internal departmental teams. Organized maintained payroll people services database management system. Communicated clients internal/external departmental teams mitigated risks resolutions regarding policy, transactions queries Call Centre Shift Supervisor Aug 2003 Mar 2007 Company Name － City State Answered Dispatched calls Medical Professional clients San Antonio surrounding areas. Provided call monitoring ensure staff adhering quality call control. Maintained On Call books various medical staff ensure correct staff contacted hours weekends. Education Training Certificate Completion *Business Administration 1997 Texas A&M Extension Services － City State Skills 10-Key touch, Type 50 wpm, filing, Access, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word