STORE MANAGER Career Overview Highly enthusiastic customer service professional 19 years client interface experience. I worked customer service long time. Face face meetings well phone. Core Strengths Job Objective To work customer service industry bring 14 years experience knowledge help improve skills well one best customer service order seek advancement. Summary Qualifications To serve liaison customer meeting questions concerns Excellent problem solving skills Excellent typing skills Excellent written oral communication skills MS word Microsoft Excel Real Estate License Bilingual Korean English Strong organizational skills Active listening skills Seasoned conflict resolution Sharp problem solver Courteous demeanor Accomplishments Customer Service Researched, calmed rapidly resolved client conflicts prevent loss key accounts. Sales Consistently generated additional revenue skilled sales techniques. Customer Interface Greeted customers upon entrance handled cash credit transactions. Assisted customers phone regarding store operations, product, promotions orders. Work Experience Store Manager July 2006 September 2013 Company Name － City State I ran day day operations ordering merchandise (books, accessories, speaking different dealers). As store manager daily duties working customers, answering questions may products, instruments accessories carry, well helping people rentals. Customer Service Agent May 2009 April 2013 Company Name － City State Worked customer service agent making announcement claims area Korean English Hartsfield Jackson International Airport, helped people trouble shoot problems baggage issues, well charge monthly reporting passenger counts Atlanta International Airport. Also worked closely Customs Border Protection. I also worked ramp well Korean Airlines needed. Real Estate Agent January 2006 September 2008 Company Name － City State I helped people find dream homes well negotiate contracts buyers sellers side, I also great knowledge Multiple Listing System, well answered phones, made 100-200 cold calls day looking new prospects. Assistant Manager December 2005 July 2006 Company Name － City State I sold personal training memberships helping clients achieve weight goals, gave new clients introductory workout session assess strengths weaknesses, well deal customer service issues, set new appointments new sales well worked personal trainer. Personal Trainer/Assistant Fitness Director July 2000 November 2005 Company Name － City State I sold personal training memberships, charge hiring interviewing personal trainers assistant fitness director, Helped HR pay roll, front desk duties, dealing customer service issues, helped part-time bilingual sales Korean speaking clients well train teach use machines create fitness program cater goals, also sold merchandise sports drinks, Inventory manager drinks coming gym, organized juiced room 3x's week, First employee receive raise 8 years, focused mostly rehabilitation training clients injuries shoulder, knee, sports injuries, helped people lose weight attain fitness goals, hit $5000 revenue goal 6 months row, worked general manager Bell Plaza Sports Club one week running day day operations 24 hr gym, dealt customer service issues complaints, billing, membership problems, trouble shooting come solutions order make customers happy, team leader always willing listen new suggestions improve sales, strong people skills working people different ethnicities. Educational Background BA Sociology 2000 Binghamton University － City State Sociology High School Diploma Miscellaneous 1995 Flushing High School － City State Miscellaneous Skills billing, oral communication, negotiate contracts, clients, customer service, English, general manager, hiring, HR, Inventory, Korean, team leader, director, Microsoft Excel, MS Word, people skills, problem solving skills, speaking, Real Estate, rehabilitation, reporting, sales, store manager, phones, trainer, trouble shooting, typing skills, Excellent written