CENTER SALES Summary Results-oriented customer service manager diverse background management customer service. Dedicated providing excellent customer service making operational procedural improvements. Highlights Leadership skills Team management Meticulous attention detail superb time management skills Persuasive Skilled multi-tasker Scheduling Deadline-oriented Focused customer satisfaction Conflict resolution techniques Client relations specialist Results-oriented Exceptional motivational skills Effective agent coaching techniques Staff development training Sound judgment Computer-savvy Calm pressure Complex problem solving Process Productivity improvement Natural leader Organized Unsurpassed work ethic Experience Center Sales 11/2016 Current Company Name － City State Answering incoming calls helping customers reservations, storage payments, questions have. Identifying prospective customers using lead generating methods setting reservations various pieces equipment. Field average 5 0 customer service calls per day. Recommend help customers select merchandise based needs. Serve liaison customers, store personnel various store departments. Confirm appropriate changes made resolve customers' problems reservations. Inform customers sales promotions friendly engaging manner. Processed 30 customer orders per day. Track sources special products services meet customers' special needs. Manage wide variety customer service administrative tasks resolve customer issues quickly efficiently. I deal confidential information name credit cards, card number expiration date, storage information, addresses, emails. Completed documentation product service sales. Update database customer sales information. Establish new customer accounts. Provide accurate appropriate information response customer inquiries. Address customer service inquiries timely accurate fashion. Excelled exceeding daily goals. Achieved high sales percentage consultative, value-focused customer service approach. Compute accurate sales prices rental purchase transactions. Express appreciation invite customers return store. Develop relationship new customer prospects referrals. Regularly seek opportunities sell add additional merchandise. Communicate merchandise needs issues appropriate supervisors. Generate leads new sales telephone contact customers. Manager Duty/ Team Lead 03/2011 09/2012 Company Name － City State Developed effective relationships call center departments clear communication. Ran reports supplied data fulfill customer report requirements. Ensured shift overstaffed completing daily weekly staffing schedules according expected business volumes. Coordinated break meal periods staff according activity levels. Directed employees daily routines. Provided leadership team shift. Motivated staff deliver better results. Monitored staff performance shift addressed shortcomings. Mentored trained new employees. Wrote shift reports. Made sure staff properly dressed enforced grooming appearance standards. Ensured correct staffing levels shift. Completed payroll records ensured staff files date. Being involved contributing team meetings. Making sure staff basic skills training needed perform jobs. Worked upper management ensure appropriate changes made improve customer satisfaction. Monitored daily activities 10-40 customer support team members. Interviewed, hired trained new quality customer service representatives. Provided high level product leadership support representatives clients. Effectively communicated team members maintain clearly defined expectations.​ Receptionist/ Office Clerk 07/2007 09/2008 Company Name － City State Planned travel arrangements 15-20 staff. Managed receptionist area, including greeting visitors responding telephone in-person requests information. Maintained front desk reception area neat organized fashion. Designed electronic file systems maintained electronic paper files. Made copies, sent faxes handled incoming outgoing correspondence. Organized files, developed spreadsheets, faxed reports scanned documents. Receptionist 10/2004 08/2005 Company Name － City State Received screened high volume internal external communications, including email mail. Managed daily office operations maintenance equipment. Created maintained spreadsheets using advanced Excel functions calculations develop reports lists. Received distributed faxes mail timely manner. Properly routed agreements, contracts invoices signature process. Organized files, developed spreadsheets, faxed reports scanned documents. Posted open positions company social media websites. Made copies, sent faxes handled incoming outgoing correspondence. Supplied key cards building access employees visitors. Dispersed incoming mail correct recipients throughout office. Wrote reports correspondence dictation handwritten notes. Planned meetings prepared conference rooms. Served central point contact outside vendors needing gain access building. Maintained front desk reception area neat organized fashion. Managed receptionist area, including greeting visitors responding telephone in-person requests information. Designed electronic file systems maintained electronic paper files. Payoff Specialist 12/2001 06/2003 Company Name － City State Responsible filling credit applications customers interested refinancing automobile loans. Answered questions reference refinancing process. Transferred calls appropriate party needed. When I worked payoff department I responsibility calling financial institutions getting payoff amount customer's current vehicle loan. Generating reports payoff information loan officers. Assisting loan officers needed overflow calls work needed done. child care provider/ manager 06/1998 11/2001 Company Name － City State I responsible care children, making lunches, dropping picking school, planning daily activities learning time them, handing paychecks employees end week, making sure parents payments time, going children's folders make sure paper work date filled correctly, giving tours facility prospective parents, making sure facility clean locked end work day. Education High School Diploma general 2000 John F Hodge High － City State USA Coursework Marketing, Business Management Communications. Member Debate Speech Clubs. Student government representative. Data Entry Office Assistant Certificate. Languages Fluent English reading writing Technical Skills Qualifications Microsoft Word, Excel, Power Point, Outlook