INFORMATION TECHNOLOGY SUPPORT SPECIALISTNETWORK SPECIALIST PC TECHNICIAN IT CONSULTANT CUSTOMER Work Experience Company Name City State Information Technology Support Specialist Network Specialist PC Technician IT Consultant Customer Engineer 01/2011 Current With 10 years' experience IT industry; I provided technical leadership design, deployment operation IT hardware software. I built, implemented sold numerous computers systems. I instrumental service environment systems using latest processor technologies like INTEL AMD processors also helpdesk support experience, Systems Analyst strong leadership management IT Systems devices including, limited DELL, HP, IBM, MICROSOFT Software packages, setting maintaining networks small businesses, setting CMOS BIOS, installing Software Applications fill customer's needs, also active directory administration Novel Windows strong experience data migration using Robocopy. PROFESSIONALEXPERIENCE. Apollo SunTrust EIS Data Migration Project (Non-Branch Analyze server space data determine needed space "Network Attached Storage" (NAS). Run TBackups Novel servers using eDirectory/NDS Report Generator order determine users different groups throughout network. Use Carbon Copy remote user's computer move .pst files home (H:) drive server local computer reconfigure Outlook use file new location. Use Robocopy scripts copy user data H: drive new folder NAS. Use Remote Desktop Connection connect clusters Robocopy files old servers new clusters NAS. Assist command center conference call verify branch teammate's access (H :) drives (S :) drives 8:00am 12:00noon twice week, Attend project meetings, Communicate coordinate data migration centralization activities Non-Branch personnel, Work effort may performed remotely using remote migration tools Perform pre-migration communication migration Email PST files, Perform pre-migration communication user data migration, Initiate manage scripts h:\drive shared drive migrations 30 Novell Windows servers, Manage Command Center Support Day 1 Day 2. Command Center expected handle approximately 50+ end user calls per week, Update SharePoint caller incident information reported Day 1 Day 2, Daily Command Center reporting include summary reason call, solution provided, problem status, number calls type, Perform H:\drive Shared Drive analysis SunTrust servers, Shared drive space 1000GB per server, H:\drive capacity approximately 5 GB per authorized user, Up 50,000 authorized users need migrated, Perform post-migration communication Email PST back instructions. Identify Line Business assignment end user using active directory tool, Change active directory rights permissions needed support end user access new central data location h:\drives, H:\drive migrations central data storage need performed following 30 Novell Windows servers. Perform H:\Drive Shared Drive data migration approximately 1500 end users weekly, Perform Shared Drive User Drive analysis 30 Novell Windows servers. Identify number volumes per server, Identify size volumes per server, Use Netware Console One discover update login scripts pertinent data migrated, Using NoRM -Novell Remote Management (Novell) Tree Size (Windows), identify number size simple files type (doc, xls, pdf, ppt,txt,jpg) Shared volumes, Using NoRM -Novell Remote Management (Novell) Tree Size (Windows), identify number size complex files type (mdb,pst,exe,bat,vb,vbs,com,cab,tif) Shared volumes, Identify Lines Business accessing Shared folders, In charge cutovers, Search, analyze servers decommissioned, create submit tickets ITSP, Move stale data servers migrated designated area analyzed ERIM group order deleted. Update migration project calendar designed purpose daily idea project members team. Create "Training Manual procedures" utilize SRP project team order idea migration process is. Company Name City State Customer Engineer 12/2009 05/2010 Prepare directory structures applying appropriate permissions users Network Attached Storage (NAS). Send email notifications branch mgr, asst mgr, ROM, area mgr's order prepare centralization branch, time send separate set notification non-branch users working branch environment. Use Carbon Copy remote user's computer move .pst files home (H:) drive server local computer reconfigure Outlook use file new location. Use Robocopy copy user data H: drive new folder NAS. Use Remote Desktop Connection connect servers set scheduled tasks. Perform cutovers schedule dates needed, logging 20 servers nightly verifying scheduled task running, verify appropriate users original server folder NAS appropriate permissions, update Active Directory use new (H:) drive, break share old server "Users" "Shared" folders, accomplish folder batch files server text files must moved archive folder keep count branches done. Assist command center conference call verify branch teammates access (H:) drive (S:) drive 8:30am 10:00am daily. Perform activities non-branch teammates working branch environment, must perform second notification branch send out. Company Name 07/2009 10/2009 Responsible providing technical desktop support ATT upgrade project 7+ ATT wireless stores. Duties performed include limited to: Installation Ingenico SigCap devices. Flash peripherals latest updates. Troubleshoot tickets using Remedy application. Image configure computers 4QT09 rollout. Inventory 3QT09 equipment return vendor. Image configure managers laptops. Provide support retail stores. Company Name 12/2008 05/2009 Responsible network support recruiting team Radisson Hotel, Lead deployment 300 PC peripherals main building finish. Document inventory IT Manager. Shipping receiving IT hardware. Install servers utilized forest. Educational Background Bachelor Science Information Technology Information Technology Support 2011 University Phoenix Oct Information Technology Information Technology Support Associate Arts Paralegal Network Engineering 2001 Southern College Paralegal Network Engineering Diploma 2002 Southern Technical Institute MCSE, A+, NET+, SEC+ MILITARY 1989-1998 US ARMY Missouri Florida MOS-12B (Combat Engineer) combat ready, earned various awards excellent service, participated relive efforts hurricane Andrew 1992 Skills A+, Active Directory, Apollo, ARMY, com, hardware, Data Migration, DELL, Email, Engineer, Flash, HP, IBM, Image, INTEL, Inventory, laptops, leadership, logging, meetings, MICROSOFT Software, access, MCSE, MOS, Outlook, SharePoint, Windows, migration, NDS, Network Attached Storage (NAS), NAS, Network Attached Storage" (NAS), network support, network, networks, Novel, Novell, Netware, pdf, peripherals, personnel, processors, receiving, recruiting, reporting, retail, servers, scripts, Shipping, installing Software, Systems Analyst, desktop support, Troubleshoot, type, upgrade, vb