EMERGENCY ROOM ADMITTING SPECIALIST/QUALITY ASSURANCE Summary Driven, highly dedicated job duties (Quality Assurance). I active listener, excellent problem solver Speak,write read Spanish fluently. Very professional articulate. Strongly motivated, excellent customer service skills. Fast leaner excel building dynamic teams effort achieve goal continual improvement. Accomplishments Master's Social Work Spring 2016 University Utah Bachelor's Social Work Summer 2007 California State University Los Angeles Experience Emergency Room Admitting Specialist/Quality Assurance Sep 2014 Current Company Name － City State Arrange efficient orderly admission patients. Insures patient information collected patients aware hospital policies procedures. Interview incoming patient representative enter information required admission computer database. Collect co-pays deductibles patients. Distribute appropriate information ancillary departments. Cross trained areas perform duties assigned (OP IP). HealthCare Rep Oct 2009 Aug 2014 Company Name － City State Interviewing clients hospital setting and/or home visits assist obtaining maximum benefit coverage. Completing applications state federal program, reviewing medical records taking actions necessary expedite benefit approval. Maintain ongoing communications government agencies regarding status claims. Provide updates assistance hospital personnel staff needed. Knowledge federal state programs benefit coverage client. Understanding ability apply medical definition disability relates body systems functions daily living. Ability read apply information contained medical records prioritize. Identify missing evidence follow completion. Assists callers resolving account issues identifying taking appropriate actions including completing required forms support application process. Effectively educate answer inquiries patients family representatives regarding application process statuses. i.e. approval notices, denials reapplications). Assists clients scheduling appointments reminding appointments, needed. Maintain ongoing communication internal Resolve Application co-workers obtain information and/or provide updates regarding claim status. Diligently follow-up institutions/businesses resolving issues ultimately affecting application approval. Able identify appropriate escalation points well working escalation Team Leader resolve issues, lastly, review outgoing client material accuracy prior submittal. Developmentalist/Caregiver Jul 2009 Oct 2009 Company Name － City State Provide direct care training developmentally disabled and/or mentally retarded (DD/MR), ambulatory non-ambulatory individuals Utah State Developmental Center. Properly manage aggressive, self-abusive, non-compliant individuals. Implement follow prescribed behavioral programs. Transfer individuals correctly. Perform direct care services include: bathing, showering, dressing, toileting changing incontinent briefs (diapering), oral hygiene, feeding. Responsible implementing evaluating active treatment programs individuals, duties also include, limited to: observing, monitoring, reporting patient behavior. Participating supervising patient activities. Teaching daily living skills. Intervening crisis situations; assists maintaining therapeutic, safe, secure environment. Mental Health Worker II Jan 2008 Mar 2009 Company Name － City State Update maintain client charts medical services. Meet treatment team (psychiatrist, MFT's Psychologists) discuss clients treatment plan. Facilitate STEP group clients parents. Facilitate Anger Management groups Clients. Coordinate client services local agencies. Provide rehab services medication clients 1x/month. Provide interpretations Spanish needed facilitate access services. Home-visits. Parent family support. Intense Case management. Attend clinic meetings. Participate tx team member. Facilitated daily groups Intense outpatient inpatient program clients. Education Master Social Work Spring 2016 University Utah College Social Work Social Work Bachelors Summer 2007 California State University － City Art Social Work Languages Bilingual, Speak, Read Write English Spanish Fluently. Skills Bilingual, Speak, Read Write English Spanish Fluently. Advanced Word, Microsoft, explorer, lotus, outlook, MIDAs, Proficient excel. CPR certified. Excellent customer service, critical thinker problem solver