DIRECTOR OF INFORMATION TECHNOLOGY Executive Profile Innovative executive technology professional strong work ethic excellent communication skills, experienced high-volume, multi-unit, retail business operations. Desires high-level position professional business environment. Skill Highlights Microsoft Server 2003, 2008, 2012 Exchange Server 2007, 2010 VMware ESXi VMware vCenter VMware Horizon View 5.x, 6.x, 7.x Microsoft Hyper-V Cisco UCM Unity Help Desk ITIL Service Catalog Vendor Management Budgeting Project Management SLA Management Asset Management Professional Experience Director Information Technology 11/2012 Current Company Name City State Developed implemented IT strategy organization including software, support infrastructure Hired, developed, managed IT staff Negotiated terms products external vendors, including changes needed business needs changed Met exceeded goals set executive leadership accomplishing time financial gains Set annual budgets organizational technology needs IT Administrator 03/2008 11/2012 Company Name City State Planned, installed managed Microsoft domain environment utilizing Microsoft Server 2008 Upgraded environment Server 2012 Planned, installed managed Microsoft Exchange server, successfully migrating end user data third party non-Exchange environment Planned, installed managed VMware platform virtual environment. Converted physical servers virtual environment Planned, installed managed VMware Horizon View virtual desktop environment Successfully migrated 120 users physical computers zero clients utilizing VDI environment Maintained Cisco routing, switching, VoIP, camera infrastructure, implementing design utilizing third party vendors Managed help desk, utilizing ITIL framework 260 end users Executed break/fix computers, printers, security system, camera system, A/V systems New Car Sales 08/2005 02/2008 Company Name City State Recognized Toyota one top salespeople Chicago Region IT Consultant 01/2000 08/2005 Company Name City State Provided IT consultation implementation retail cash register networks Managed staff 10 independent IT contractors implementation contract projects Acted project manager new equipment software roll outs largest retail chains US including Wal-Mart, Mar-Maxx, Toys 'R Us Certifications VMware Certified Professional 5 Data Center Virtualization VMware Certified Professional 5 Desktop Virtualization ITIL Foundation Certified Microsoft Certified Professional Server 2012 Core Accomplishments Leadership Skills: Led committee successfully change organization's dealership management system (DMS). The DMS similar ERP system auto dealerships Charged maintaining compliance security customer data. Successfully manage data sharing relationships ten third party vendors. Worked closely DMS provider develop acceptable secure data sharing platform. Project Management: Currently managing conversion dealership new dealership management system. Created ran sub-committees, mapped executed conversion plan, responsible many key process changes workflows Served project manager project creating paperless work flow digital storage process resulted 50% reduction administrative processing time, $30,000/year reduction costs, increasing document availability storage accuracy. As project manager, developed Smart Motors domain environment including group policy, DNS, multiple domain controllers, OU structure. Managed email conversion project, deploying Smart Motors' on-site Exchange server. Converted existing email accounts non-Exchange provide access via Outlook Web App mobile phone connections Served project manager several projects developing Smart Motors' virtual environment, including 5 esxi hosts separated two resource pools, vCenter, Horizon View 120 users utilizing 2 view connection servers security server Installed mange TrendMicro agentless security VMware View Staff Development: Frequently met one one staff determine motivation goals. Guided staff creation goals pursuit Presented daily topics morning meetings inform reinforce company core values commitment quality, customer satisfaction, continuous improvment Developed implemented training program new employees, providing technology skills necessary efficient successful use company technology tools Operations Management: Managed infrastructure support 260 users selling 500 vehicles servicing 7,000 vehicles month Handled technology vendor interactions including contract negotiations, SLA monitoring, license utilization Education Bachelor Science Management Information Systems Cardinal Stritch University City State Online Profile LinkedIn www.linkedin.com/in/RobertRJordan