INFORMATION TECHNOLOGY MANAGER Professional Summary Possesses extensive background Information Technology Management, along Masters Science degree multiple certifications. Excels planning, implementing, evaluating systems, infrastructure, staffing necessary execute complex initiatives meet deadlines dynamic, fast-paced environments; adept overseeing participating installation, configuration, maintenance, upgrade networks, hardware, servers, peripherals. Detail-oriented decisive; applies communication leadership skills interface effectively levels organization. Expertise spans: Network Engineering, Helpdesk Administration, Software Licensing, Disaster Recovery, Backup/Restore Operations/Project Management, Strategic Planning/Analysis, Budgeting, TeamBuilding/Training, Vendor Relations Policy/Procedure Development, Quality Assurance, Troubleshooting, Problem Solving, Process Improvement. Experience 04/2013 Current Information Technology Manager Company Name － City State A bankruptcy Trustee office handling Chapter 13 Chapter 12 cases Northern District Georgia Manages application database/hardware systems used track Chapter 13 bankruptcy cases, office technologies,, information systems, anti-spam/anti-virus servers. Evaluates, recommends, implements, supports, troubleshoots hardware software. Maintains LAN/WAN infrastructure, connectivity, security well LAN user documentation. Performs disaster recovery planning. Administers licenses service contracts; schedules service visits vendors suppliers. Defines, documents, assesses, updates IT-related procedures needed. Creates maintains user accounts, including email. Inspects employees' computers quarterly ensure compliance configuration settings office policies. Coordinates special projects. Designed implemented network infrastructure enhancements improve performance, security, remote access, connectivity. Standardized hardware, peripherals, software. Established helpdesk support system monitoring, prioritizing, scheduling requests. Spearheaded deployment new tracking system provided performance metrics used identify additional training resources required. Researched, installed, configured enterprise backup solution disaster recovery included features allow users recover deleted items without need recover DR backups. Doubled WAN bandwidth propelled LAN WLAN performance 100% higher WAN, LAN, WLAN reconfiguration. Improved accuracy, doubled efficiency 35% 87%, increased cost savings $250/quarter $2,500/quarter developing automated script retrieving data outside server. Automated asset tracking employing hand scanner database system improve efficiency accuracy. 08/1987 06/2012 Network Analyst Company Name － City State A $1B+ global manufacturer equipment precision material dispensing, testing, inspection, surface preparation, curing Fueled 1,000% improvement LAN performance replacing existing network, entailed changing software LAN cabling 20 existing switches, including reconfiguring core switch remote wiring closets multiple stack units. Led team five network equipment support specialists.Configured, maintained, analyzed, troubleshot Nortel Juniper networks, systems, equipment (WAN/LAN/WLAN infrastructure, servers, PCs, notebooks, thin clients, printers, peripherals) used 600 workers Georgia.Supported 200 units configured operation client servers.Advanced global company objectives participation IT telecom design implementation.Advanced role promotions Mechanical Drafter, Engineering Checker, Mechanical Designer, Network Administrator.Slashed support requests 75%, cut equipment costs 50%, boosted work productivity 30% applying near-zero configuration develop, install, implement thin client solution 90 plant manufacturing cells. Reduced standard company imaging system deployment time 60% station-specific customization replacing and/or refreshing 40 PCs quarter, 100% schedule. Planned, designed, installed, configured, tested wireless networks (WLAN Cisco, Nortel, Meraki) multiple facilities; documented standards US operations; trained users; monitored performance. Replaced 125 field service laptops programming standard images custom configurations machine, completing six-week project schedule despite disruption parts availability due tsunami. Championed use computers manufacturing cells provide drawings also facilitate order tracking conjunction ERP system; designed implemented automated pick list shipping documents well real-time tracking distribution. Trained mentored 15 new department staff members contractors. 02/1753 Designer/Drafter Company Name － City State Plant Manager/Quality Control Manager Company Name － City State Drafter Company Name － City State Accomplishments Microsoft Word/Excel/Access/Outlook/PowerPoint/Visio/Publisher/Project, Apple Pages, Numbers, Keynote, Autodesk, AutoCAD, SolidWorks, SAP r3 Operating Systems: Microsoft SQL, Microsoft Exchange, SCCM, DOS 6.22, Windows 3.1-Windows 10, Windows NT 3.5 Server, Windows Server 2012, OSX 10.2-10.11, IOS Hardware WLAN: Nortel, Mitel, Shortel, Cisco, Meraki, Apple AirPort, Palo Alto-Firewall, Sonicwall Firewall Peripherals: Barracuda Web Filter, Barracuda Message Archiver, Riverbed-WAN Accelerator, Dell ISCSI SAN Installation Configuration: Dell PowerVault, Adtran Routers, Cisco Routers, Catalyst Switches, HP Procurve Switches, ICC Patch Panels, Cross Connects, Cat3-6A (Phone Data) Education Master Science Leadership Walden University － City State 2015 Master Science Information Systems Management Project Management Walden University － City State 2013 Bachelor Science Information Systems Management Mechanical Engineering Walden University － City State Certifications MCP, CompTIA Network+, CompTIA A+ Skills anti-virus, backup, cabling, Cisco, hardware, contracts, client, clients, database, disaster recovery planning, disaster recovery, email, ERP, features, imaging, information systems, inspection, Inspects, LAN, notebooks, laptops, Mechanical, access, office, enterprise, Network Administrator, network, networks, Nortel, peripherals, pick, policies, printers, programming, real-time, scanner, scheduling, servers, script, shipping, switches, switch, user documentation, telecom, WAN, wiring