Dell had long stuck by its direct sales model. Consumers had become the main drivers of PC sales in recent years, yet there had a decline in consumers purchasing PCs through the Web or on the phone, as increasing numbers were visiting consumer electronics <answer>retail</answer> stores to try out the devices first. Dell's rivals in the PC industry, HP, Gateway and Acer, had a long <answer>retail</answer> presence and so were well poised to take advantage of the consumer shift. The lack of a <answer>retail</answer> presence stymied Dell's attempts to offer consumer electronics such as flat-panel TVs and MP3 players. Dell responded by experimenting with mall kiosks, plus quasi-<answer>retail</answer> stores in Texas and New York.
What market presence did Dell lack?
retail