The song is a ballad. It was given positive reviews from music critics. It reached the top twenty in Belgium, Canada, Denmark, Germany, the Netherlands and Switzerland. In the US, the song reached number one on the Hot R&B/Hip-Hop Songs chart and number three on the "Billboard" Hot 100 chart. It then became Aaliyah's highest-charting single after her 2000 number one single "Try Again" featuring Timbaland.