About 10 o'clock, Mendoza came apart the bus by force. At that time, he let the tour guide and the hostage contact their households. The tour guide, Tse Ting Chunn, phoned the Assistant Manager, "依家有咗好大鑊嘅問題……有個軍人上咗我部車挾持咗我哋成部車，佢有兩把槍。(There is a serious incident. A solider came apart our bus and took us as hostage. He has two gun.)" The manager told him to make the tourist be calm.