In October 2011 a Camp Verde, Arizona boy who had dental work done by a dentist linked with ReachOut complained of pain. His mother, Stacey Gagnon, said that the dentist did dental work on the boy without asking the parents if it was okay. Darren and Stacey Gagnon, the parents of the boy, sued the dentist and the Reachout company. In November 2011, Dan Brown, then the superintendent of the Camp Verde Unified School District, signed a letter saying that ReachOut cannot go to the district's schools anymore.