Gordon Brittas (played by Chris Barrie) is the well-meaning but incompetent manager of Whitbury New Town Leisure Centre. He trained at the fictional Aldershot Leisure Centre. He is tactless, annoying and has 'half-baked' ideas. He is oblivious to all of his faults. Brittas frequently upsets his staff, the public, and his wife Helen. He often brings confusion and chaos into their lives.