The American Airlines Flight 11 aircraft was a Boeing 767. Even though it could carry 158 passengers, the September 11 flight carried only 81 passengers and 11 crew members. Flying the aircraft was pilot John Ogonowski and first officer Thomas McGuinness. The flight attendants were Barbara Arestegui, Jeffrey Collman, Sara Low, Karen Martin, Kathleen Nicosia, Betty Ong, Jean Roger, Dianne Snyder and Madeline Sweeney.