Lack of real links to the past, and the killing of Jill a few months into the new run, turned many fans away. Popular characters in the new "Crossroads" included new owner Kate Russell, played by Jane Gurnett. Receptionist Virginia Raven, played by Sherrie Hewson, and womanising deputy manager Jake Booth, played by Colin Wells. The storyline of the final episode was the revelation that the revived series and glamorous hotel had been a dream of supermarket worker and Crossroads fan Angela, with all the other characters revealed as shoppers. Angela even approaches a female customer in the supermarket and tells her she recognises her as "Tracey Booth from Crossroads". Tracey's mother-in-law, Kate, was also shown as one of Angela's colleagues in the supermarket.