Dave Cole, Symantec's senior director of product management, acknowledged that users running Norton products were experiencing problems, but said the numbers are small. Cole also said that Symantec had done "extensive testing" of its products with Windows XP SP3, but this issue had not surfaced. Cole essentially blamed Microsoft, "This is related to XP SP3," he stated. Microsoft recommended users to contact Windows customer support. To resolve the problem, Symantec has issued a fix intended for users before upgrading. Symantec also recommends disabling the tamper protection component in the 2008 release, dubbed SymProtect. A tool to remove the added registry entries is also available from Symantec.