While out at a nightclub at the age of 16, Louise met the music producer Denis Ingoldsby, who wanted to make an all-girl group. She subsequently introduced Denis to Kéllé Bryan. Kéllé and Louise and sisters Easther and Vernie Bennett, formed the band Eternal in 1992. The group performed R&B music and had a number of hits during the 1990s. Eternal's debut single "Stay" entered the UK charts at number four, and their debut album, "Always and Forever" became the first album by a female group to achieve over a million sales in the UK. Louise left the group in 1995 to start a solo career, whilst rumours went around saying she was forced to leave because a radio station in the United States that would play R&B would not promote the group.