Basil is a rude, angry man, who fought in the Korean War. He has been married to Sybil for fifteen years. Sybil and Basil do not love each other. Polly has a talent for painting, and this is shown in some episodes when her artwork is laid upon the front desk, annoying Basil. Manuel speaks only a little English and he often makes mistakes due to misunderstanding things. When he makes a mistake Basil usually apologises to the guests by saying, "I'm so sorry, he's from Barcelona."