A woman named Eleanor (Kristen Bell) opens her eyes in a waiting room. A man named Michael (Ted Danson) tells her that she is dead and in the afterlife. He says that some people do bad things when they are alive and go to bad place when they die, where they are tortured to punish them. Other people do good things and go to a good place when they die. He tells her she is in part of "the Good Place," a neighborhood with a few hundred people who all lived good lives. Eleanor also meets Janet (D'arcy Carden), a cheerful robot-like woman who runs the neighborhood and likes to help people.