High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience
A proven business remedy for our ailing healthcare industry&#8220;Healthcare delivery systems work only when the people in them&#8212;line workers and leadership alike&#8212;are in highly functional, trustworthy, and productive relationships.High Performance Healthcareis both theoretically sound and eminently practical&#8212;a rare combination!&#8221;&#8211;Thomas S. Inui, ScM, MD, Relationship-Centered Care Initiative Codirector and Professor of Medicine and Associate Dean for Health Care Research, Indiana University School of Medicine&#8220;Dr. Gittell shows how a relatively small number of communication and relationship-building elements have a direct relationship to successful performance in both healthcare and the airline industry. Her ultimate accomplishment in healthcare may be a simple tool that builds the individual reliability mandatory for safe patient care.&#8221;&#8211;Robert S. Hendler, MD, Vice President, Clinical Quality, Tenet Healthcare Corporation&#8220;Gittell&#8217;s book raises important issues and options that need to be addressed in any national healthcare reform effort.&#8221;&#8211;Thomas P. Glynn, PhD, Chief Operating Officer, Partners HealthCare&#8220;This is a must-read for improving organizational performance.&#8221;&#8212;Earll M. Murman, PhD, MIT Ford Professor of Engineering Emeritus and coauthor ofLean Enterprise Value&#8220;High Performance Healthcarepoints compellingly to a direction for change.&#8221;&#8212;Christine Bishop, PhD, Atran Professor of Labor Economics, Heller School for Social Policy and Management, Brandeis University&#8220;Every healthcare leader needs to read this book.&#8221;&#8212;Gene Beyt, MD, MS, Senior Vice President of Medical Quality, Clarian Health&#8220;This is an important work for clinicians, educators, and administrators.&#8221;&#8212;John Wright, MD, Attending Orthopedic Surgeon, Brigham and Women&#8217;s Hospital, Harvard Medical School