Breakthrough Improvement with QI Macros and Excel: Finding the Invisible Low-Hanging Fruit
Jay Arthur, The KnowWare Man, teaches individuals and organizations how to solve problems involving delay, defects, and deviation in one day using Excel and the QI Macros. He is the author ofLean Six Sigma DemystifiedandLean Six Sigma for Hospitals. Mr. Arthur also created the QI Macros SPC software for Excel which is used by more than 3,000 hospitals. Using the Magnificent Seven Tools, he helped one hospital system save $5 million a year in denied charges and a telecom company save $3 million a year caused by order errors.