Conflict Resolution
Tips and Tools for Managers to Recognize, Prevent, and Resolve Conflicts&#8212;in Today&#8217;s Higher-Stress WorkplaceWorkplaces are changing. As interpersonal rules of conduct become looser and time deadlines become tighter, conflict resolution is gaining importance as a strategic management issue. Conflict Resolution is the first book to provide specific mediation skills and managerial tools for successfully preventing, managing, and resolving workplace conflicts. Before minor skirmishes become full-blown wars, refer to this hands-on, solution-oriented book to learn:* The 4 primary tasks of preventive mediation&#8212;with two important tools to help you perform those tasks* Practical tools for mediating conflicts between others&#8212;as well as resolving conflicts between yourself and another* Proactive techniques to frame conflicts as both-gain opportunities&#8212;instead of win-lose or lose-lose contestsOrganizations that recognize today the necessity of strategically managing internal conflict will be one step ahead in tomorrow&#8217;s increasingly competitive business environment. Let Conflict Resolution provide you with the latest information and procedures you need for mediating or even preventing conflicts&#8212;and fostering teamwork&#8212;in the workplace.Briefcase Books, written specifically for today&#8217;s busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page:* Clear, concise definitions of conflict management terms and jargon* Tips for being smart when managing and resolving conflicts* How-to hints to make conflict management go a little easier* Practical advice to avoid mistakes when dealing with conflict* Warning signs for where things could go wrong* Case studies and examples of how others have managed conflict* Specific procedures for resolving different kinds of conflicts