The Big Book of People Skills Games: Quick, Effective Activities for Making Great Impressions, Boosting Problem-Solving Skills and Improving Customer ... and Improved Customer Serv (Big Book Series)
Edward E. Scannellis a past president of the American Society for Training and Development, Meeting Professionals International, and the National Speaker's Association and is currently serving on the CIC (Convention Industry Council) and CMP (Certified Meeting Professionals) board of directors.Colleen Rickenbacherhas more than 35 years' experience consulting, training, and writing on business etiquette, protocol, and communication.