The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Set the "Gold Standard" for your industry.Define and RefineEmpower Through TrustIt's Not About YouDeliver 'Wow!'Leave a Lasting Footprint"Required reading for anyone who wants to learn how to create passionate employees and customers!" --Ken Blanchard, co-author ofThe One Minute ManagerandThe One Minute Entrepreneur&#8220;The Ritz Carlton is the best hotel chain in the world because of the unique experience it offers. This book shows you how to install the same customer-focused attitude toward service that makes a world leader." --Brian Tracy, author ofThe Way to Wealth