Juran's Quality Handbook (McGraw-Hill International Editions: Industrial Engineering Series)
Buyer's Guide Best-selling industrial engineering books By Monica Elliot Considered the essential reference in quality engineering and management practices, this international standard has been completely updated. Contributed, revised, and edited by a global team of industry experts, the fifth edition has an emphasis on software and provides coverage of the newest methods in planning, control, and results. Written for managers, quality and industrial engineers, and students, this title reaches beyond the management side to address new customer service, supplier relations, and worldwide market standard considerations. Subjects include ISO 9000 and QS 9000; software development; total quality management; self-directing teams; Taguchi methods and techniques; benchmarking; statistical problem solving; and more. IEEE 20001201