Measuring ROI in Healthcare: Tools and Techniques to Measure the Impact and ROI in Healthcare Improvement Projects and Programs
VICTOR V. BUZACHEROis corporate senior vice president with Scripps Health and former chairman of the American Hospital Association Solutions Board.JACK PHILLIPS, PhD, is the author or editor of more than 60 books. He conducts workshops, provides consulting services, and speaks at conferences globally.PATRICIA PULLIAM PHILLIPS, PhD, is president and CEO of the ROI Institute, Inc. She has authored or edited more than 30 books on measurement and evaluation. She regularly conducts workshops and provides consulting services worldwide.ZACK L. PHILLIPS, RRT, MHA, is director of Cardiopulmonary Services at Emory Johns Creek Hospital.