Question,Answer
How can I track my order?,You can track your order by clicking on the tracking link sent to your email or by entering your order number on our Order Tracking Page.
Where can I find my order number?,Your order number is in the confirmation email or under the 'My Orders' section in your account.
My tracking number isn’t working. What should I do?,"Tracking updates can take 24-48 hours to reflect. If it still doesn’t work, contact our support team for assistance."
What does 'Order Processing' mean?,This means your order is being prepared for shipment. It usually takes 1-3 business days before it is shipped.
How long will my order take to arrive?,"Delivery times vary based on location and shipping method:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days"
My order is delayed. What should I do?,"Delays can happen due to weather, customs, or high demand. Please check your tracking link for updates or contact us if it’s beyond the estimated delivery date."
"My package says 'Delivered,' but I haven’t received it.","Try checking with neighbors, your mailbox, or building security. If you still can't find it, contact us within 48 hours."
Can I change my shipping address after placing an order?,"If your order hasn’t shipped yet, we may be able to update the address. Contact our support team ASAP."
Can I cancel my order after placing it?,"Orders can only be canceled within 1 hour of placing them. After that, they move into processing."
Can I change the items in my order?,"Once an order is placed, we can't modify items. You can cancel within the allowed time and place a new order."
How do I return an order?,You can request a return through our Returns Portal within 30 days of delivery. Items must be unused and in original packaging.
When will I get my refund?,Refunds are processed within 5-7 business days after we receive your returned item.