[{"role": "user", "content": "I need to learn how to say something politely but firmly in Italian. Can you translate 'You're harsh' for me?"}, {"role": "assistant", "content": "In Italian, you can say 'Lei \u00e8 duro' to convey that someone is being harsh. However, if you want to soften the tone, you could say 'Mi sembra un po' duro' which means 'You seem a bit harsh'. This way, you're still expressing your opinion without being too direct."}, {"role": "user", "content": "That's really helpful, thank you! What if I want to say it to someone I'm not very familiar with? Should I use the formal or informal form?"}, {"role": "assistant", "content": "If you're not very familiar with the person, it's best to use the formal form 'Lei'. It's a sign of respect and will help you maintain a polite tone. So, you can stick with 'Lei \u00e8 duro' or 'Mi sembra un po' duro' when speaking to someone you don't know well."}]