The data stemmed from two studies from the UK in a relevant population. Adequacy was rated as no or very minor concerns. Although the subfinding was explicitly supported by only two studies, it was illustrated in much detail. The overall assessment of confidence was high, as the moderate limitations in methodology were offset by the richness of data provided by these two studies. Review subfinding 4c: Tailoring of information Chronic Heart Failure Referral and approach to care NICE 2018. All rights reserved. Subject to Notice of rights. ISBN: 978-1-4731-3093-7 Healthcare professionals suggested that information needed to be tailored to the need of the individual as some people are more able and/or willing to hear information than others. Also, people with heart failure tend to be older, more likely to accept what a doctor says and not proactive in asking questions (e.g. some patients may be unwilling to raise questions about prognosis). They may also be more likely to have short-term memory loss, are too ill to benefit from education or are in denial about their condition etc. Consequently, specialist nurses spoke of the necessity to find a balance between the education they offered patients and their capacity to receive it. As a consequence they tried to identify key issues and personalise the information accordingly. This would involve repeating these messages over time. Methodological limitations were rated moderate overall. Four studies were rated moderate limitations: each due to a number of limitations that included some of the following; limitations in context, role of researcher, data analysis, research method rigour, and/or data richness in some sections relevant to this review. 