Ongoing relationship Individual interviews with pt + carers and focus groups with HCPs Ethnographic study involving pt and HCPs Staff suggested for information and education to be delivered within an ongoing relationship with the patient in an appropriate setting. Limitations Moderate concerns about methodological limitations HIGH Coherence No or very minor concerns about coherence Relevance No or very minor concerns about relevance Adequacy No or very minor concerns about adequacy Improving communication/ information flow 4c. Tailoring of information Individual interviews with pt + carers and focus groups with HCPs Individual interviews with pt + carer and interviews or FG with HCPs Open-ended narrative interviews with pt In-depth interviews with pt and following bereavement interviews with informal carers The variability in patients ability and willingness to receive information regarding their condition requires staff to tailor the information to the needs of the individual. Limitations Moderate concerns about methodological limitations HIGH Coherence No or very minor concerns about coherence Relevance No or very minor concerns about relevance Adequacy No or very minor concerns about Referral and approach to care Chronic Heart Failure NICE 2018. All rights reserved. Subject to Notice of rights. ISBN: Study design and sample size Finding Quality assessment Number of studies contributing to the finding Design Criteria Rating Overall assessment of confidence and FG with professional carers Semi-structured interviews with pt, their carers and HCPs Ethnographic study involving pt and HCPs Semi-structured interviews with pt and their carers adequacy Improving communication/ information flow 4d. 