Where, in exceptional cases justified by overriding reasons of public interest in the areas of public security, public health or the fight against fraud, the objective pursued cannot be fully achieved online, Member States may require the user to appear in person before the competent authority as a step in the procedure.
I gcásanna eisceachtúla a bhfuil bonn cirt leo agus cúiseanna sáraitheacha a bhaineann le leas an phobail i réimsí na slándála poiblí, na sláinte poiblí nó an chomhraic in aghaidh calaoise, i gcás nach féidir an cuspóir a shaothraítear a ghnóthú go hiomlán ar líne, is féidir leis na Ballstáit a cheangal ar úsáideoir teacht i láthair an údaráis inniúil go pearsanta mar chéim den nós imeachta.