complaints are investigated in a timely and fair manner and the outcome of the investigation is communicated to the complainant within a reasonable period of time, unless such communication would be contrary to objectives of public policy or to Regulation (EU) No 596/2014; and
go ndéanfar imscrúdú ar ghearáin ar bhealach tráthúil agus cothrom agus go gcuirfear toradh an imscrúdaithe in iúl don ghearánaí laistigh de thréimhse réasúnach ama, mura mbeadh cur in iúl den sórt sin contrártha do chuspóirí an bheartais phoiblí nó do Rialachán (AE) Uimh 596/2014; agus