Citizens and businesses should be able to refer to such services when they have problems understanding the information, applying that information to their situation or completing a procedure.
Ba cheart saoránaigh agus gnólachtaí a bheith in ann teagmháil a dhéanamh le seirbhísí den sórt sin i gcás ina bhfuil fadhbanna acu an fhaisnéis a thuiscint, an fhaisnéis a chur i bhfeidhm maidir lena gcás féin nó nós imeachta a chur i gcrích.