Taking into account that digital literacy varies considerably across Member States, PES, at least, should also be able to provide support services through offline channels where necessary.
Ag cur san áireamh go bhfuil éagsúlachtaí móra ag baint le litearthacht dhigiteach ar fud na mBallstát, ba cheart, ar a laghad, go mbeadh na SPFanna in ann seirbhísí tacaíochta a chur ar fáil freisin ar bhealaí aslíne i gcás inar gá.