any charges related to switching and compensation and refund arrangements for delay or abuse of switching, as well as information about the respective procedures;
aon mhuirir a bhaineann le malartú, le cúiteamh, agus na socruithe aisíocaíochta i gcás mhoill nó mhí-úsáid an mhalartaithe, chomh maith le faisnéis faoi na nósanna imeachta faoi seach,