Member States shall lay down rules on the compensation of end-users by their providers in an easy and timely manner in the case of the failure of a provider to comply with the obligations laid down in this Article, as well as in the case of delays in, or abuses of, porting and switching processes, and missed service and installation appointments.
Leagfaidh na Ballstáit síos rialacha maidir le cúiteamh a thabhairt, ar bhealach éasca, tráthúil, ag a soláthraithe d'úsáideoirí deiridh i gcás nach gcomhlíonann an soláthraí leis na hoibleagáidí a leagtar síos san Airteagal seo, mar aon le cás moill ar aistriú nó ar mhalartú nó i gcás mhí-úsáid próiseas an aistrithe agus próiseas an mhalartaithe agus i gcás coinní seirbhíse agus suiteála a chailltear.