to what extent end-users of all electronic communications services are able to make free and informed choices, including on the basis of complete contractual information, and are able to switch easily their provider of electronic communications services;
a mhéid a bhfuil úsáideoirí deiridh na seirbhísí cumarsáide leictreonaí ar fad in ann roghanna saor eolasacha a dhéanamh, lena n-áirítear ar bhonn faisnéise iomláine conarthaí, agus a mhéid a bhfuil siad in ann a soláthraí seirbhísí cumarsáide leictreonaí a athrú gan stró;