providing support in writing to travellers who have encountered problems when filling in the application form and have requested assistance through a standard contact form; maintaining a list of frequent questions and answers available online;
tacaíocht i scríbhinn a sholáthar do thaistealaithe a raibh fadhbanna acu agus an fhoirm iarratais á líonadh isteach acu agus a bhfuil cúnamh iarrtha acu trí fhoirm chaighdeánach theagmhála; liosta a choimeád de na ceisteanna agus de na freagraí is coitianta atá ar fáil ar líne;