collect aggregated information from the assistance and problem-solving services that form part of the gateway about the subject matter of requests and responses.
faisnéis chomhiomlánaithe a bhailiú ó na seirbhísí cúnaimh agus réitigh fadhbanna atá mar chuid den phointe rochtana maidir le hábhar na n-iarrataí agus freagraí.