In principle, competent authorities should be responsible for assisting citizens and businesses with any queries they have in relation to applicable rules and procedures that cannot be fully addressed by online services.
I bprionsabal, ba cheart d’údaráis inniúla bheith freagrach as cúnamh a thabhairt do shaoránaigh agus gnólachtaí maidir le haon cheisteanna atá acu faoi na rialacha agus na nósanna imeachta is infheidhme má tharlaíonn sé nach féidir le seirbhísí ar líne déileáil go hiomlán leo.