The handling of complaints shall be carried out in a manner which avoids conflicts of interest and which is functionally independent of any managing body of the port or providers of port services.
Déanfar na gearáin a láimhseáil ar bhealach a sheachnóidh coinbhleachtaí leasa agus a bheidh neamhspleách go feidhmiúil ar aon chomhlacht bainistíochta den chalafort nó ar sholáthraithe seirbhísí calafoirt.