NNG had EDI problems this morning,  Evidently TMS ran out of disc space cau= sing all of the files to get hung up in the HUB for the Final cycle and the=  ID1 cycle.
The help desk was paged at 7:35 a.m. to report the problem , To= by responded, but was having trouble reaching the on call TMS.
We did not g= et a response until 8:55 a.m. from TMS , the EDI files were in the HUB for = over two hours.
Mary Draemer was very helpful and made follow up calls so w= e could relay an estimated time frame to our customers when this problem wo= uld be resolved.
Monday 12/31/2001 we also experienced printer problems , w= e were told that a print server was down, the Solution Center was redirecti= ng print servers on an individual basis at our work stations.
Kathy Washing= ton could not print this morning and had tried to contact someone at the So= lution Center, and did not receive a response back for quite a while, we we= nt through the Help desk (Toby) and either he contacted Glen or Glen respon= ded to the earlier page, We had several technical problems to work through = this morning, but the most critical problem was trying to reach our support=  people.
New Years Morning Crew, Kathy Washington Chris Greaney

New Years Day
NNG had EDI problems this morning, Evidently TMS ran out of disc space cau= sing all of the files to get hung up in the HUB for the Final cycle and the= ID0 cycle.
The help desk was paged at <NUMBER>:<NUMBER> a.m. to report the problem , To= by responded, but was having trouble reaching the on call TMS.
We did not g= et a response until <NUMBER>:<NUMBER> a.m. from TMS , the EDI files were in the HUB for = over two hours.
Mary Draemer was very helpful and made follow up calls so w= e could relay an estimated time frame to our customers when this problem wo= uld be resolved.
Monday <NUMBER>/<NUMBER>/<NUMBER> we also experienced printer problems , w= e were told that a print server was down, the Solution Center was redirecti= ng print servers on an individual basis at our work stations.
Kathy Washing= ton could not print this morning and had tried to contact someone at the So= lution Center, and did not receive a response back for quite a while, we we= nt through the Help desk (Toby) and either he contacted Glen or Glen respon= ded to the earlier page, We had several technical problems to work through = this morning, but the most critical problem was trying to reach our support= people.
New Years Morning Crew, Kathy Washington Chris Greaney
nng edi problems hours mary draemer people new years ng print servers basis cycle help desk evidently tms ran did receive response follow calls relay files hub