A few days later she returns them to another Service Desk employee, someone who knew the story and didn't want the bullshit, and I wish that was the end of the story. No, a few weeks go by and she shows up again with the president of the company, Tony Schiano. Tony walks in with her and gives her a gift basket and a hundred dollar gift card. Thanks her for being a loyal customer, and tells her (but mostly us, the employees) that Giant strives for 100% satisfaction. I wanted to punch her in the face.
A few days later, she returned the items to a different Service Desk employee who was aware of the situation and unwilling to tolerate her behavior. I hoped that would be the end of it, but a few weeks later, she reappeared, this time accompanied by the company president, Tony Schiano. He walked in with her, handed her a gift basket and a $100 gift card, and thanked her for being a loyal customer. His message, directed more at us employees than at her, emphasized that Giant aimed for 100% customer satisfaction. The situation left me feeling deeply frustrated.
A few days later, she returns the items to another Service Desk employee who was aware of the situation and preferred not to deal with any unnecessary complications. I hoped that would be the conclusion of the matter. However, a few weeks later, she arrived again, this time accompanied by Tony Schiano, the president of the company. He entered with her, presented her with a gift basket and a hundred-dollar gift card, thanked her for her loyalty as a customer, and informed the staff that Giant aims for complete customer satisfaction. I felt a strong urge to express my frustration.
A few days later, she returns the items to another Service Desk employee who knew about it and didn't want to get into any unnecessary trouble. I hoped that was the end of it. But a few weeks later, she came back, this time with company president Tony Schiano. He came in with her, gave her a gift basket and a hundred-dollar gift card, thanked her for being a loyal customer, and told the staff that Giant is all about customer satisfaction. I wanted to shout.
A few days later, she returns the items to another Service Desk employee who knew about the situation and didn't want to get involved in any extra drama. I was hoping that would be the end of it. But a few weeks later, she came back, this time with Tony Schiano, the company president. He walked in with her, gave her a gift basket and a hundred-dollar gift card, thanked her for being a loyal customer, and told the staff that Giant wants to make sure that every customer is happy. I had a strong desire to vent my anger.