title: How to fix the error "Could not connect to the configured hostname/IP address" in BigBlueButton?
body: <p>I am using BigBlueButton 2.0. </p>
  
  <p>After running a bush (.sh) script for configuring the "<strong>Collect feedback from the users</strong>" on the server([<a href="https://docs.bigbluebutton.org/2.2/customize.html][1]" rel="nofollow noreferrer">https://docs.bigbluebutton.org/2.2/customize.html][1]</a>) I got an error:</p>
  
  <blockquote>
    <p><strong>Error:</strong> "Could not connect to the configured hostname/IP address" in
    BigBlueButton?</p>
  </blockquote>
  
  <p>bash (.sh) script from documentation:</p>
  
  <pre><code>#!/bin/bash
  
  HOST=$(cat /usr/share/bbb-web/WEB-INF/classes/bigbluebutton.properties | grep -v '#' | sed -n '/^bigbluebutton.web.serverURL/{s/.*\///;p}')
  HTML5_CONFIG=/usr/share/meteor/bundle/programs/server/assets/app/config/settings.yml
  
  apt-get install -y nginx-full
  
  yq w -i $HTML5_CONFIG public.clientLog.external.enabled true
  yq w -i $HTML5_CONFIG public.clientLog.external.url     "$PROTOCOL://$HOST/html5log"
  yq w -i $HTML5_CONFIG public.app.askForFeedbackOnLogout true
  chown meteor:meteor $HTML5_CONFIG
  
  cat &gt; /etc/bigbluebutton/nginx/html5-client-log.nginx &lt;&lt; HERE
  location /html5log {
          access_log /var/log/nginx/html5-client.log postdata;
          echo_read_request_body;
  }
  
  cat &gt; /etc/nginx/conf.d/html5-client-log.conf &lt;&lt; HERE
  log_format postdata '\$remote_addr [\$time_iso8601] \$request_body';
  HERE
  
  # We need nginx-full to enable postdata log_format
  if ! dpkg -l | grep -q nginx-full; then
    apt-get install -y nginx-full
  fi
  
  touch /var/log/nginx/html5-client.log
  chown bigbluebutton:bigbluebutton /var/log/nginx/html5-client.log
  </code></pre>