title: Dynamic fields in New Email ticket OTRS 5
body: <p>We use agents to create a New Email Ticket after a call or email to us. We do not let a client create an ticket by sending an email.
  The agent can enter or choose values on some dynamic fields in OTRS when creating a new ticket.</p>
  
  <p>He can also do this after a ticket is created using Outbound Email.
  In the Outbound Email the receiver gets, these Dynamic Fields can be added and this works.</p>
  
  <p>In the email a receiver(client) gets after creating a New Email Ticket, these Dynamic Fields values are not added. This for me is a strange thing because the fields contains important things. </p>
  
  <p>Everything else you type in any text field is added to the email except for these Dynamic Fields.
  It seems OTRS is out of the box not able to do this.</p>
  
  <p>It seems there is some Javascript needed for this, but I do not know Javascript.</p>
  
  <p>Does anyone know how to get these Dynamic Fields values into the First email a receiver gets?</p>
  
  <p>Or does anyone have a Javascript which works and is adaptable or can be added to a file of OTRS?</p>