title: The Runner of type Shell don't work: Job failed (system failure): preparing environment:
body: <p><strong>1- Environment:</strong></p>
  <ul>
  <li>Gitlab-CE</li>
  <li>GitLab 13.2.1 (b55baf593e6)</li>
  <li>GitLab Shell 13.3.0</li>
  <li>GitLab Workhorse v8.37.0</li>
  <li>GitLab API v4</li>
  <li>Ruby 2.6.6p146</li>
  <li>Rails 6.0.3.1</li>
  <li>PostgreSQL 11.7</li>
  <li>Debian GNU / Linux 10 server (buster)</li>
  </ul>
  <p><strong>2- .gitlab-ci.yml file:</strong></p>
  <pre><code>before_script:
    - echo &quot;--------- STARTING WORK ------------&quot;
  
  job_homologacao:
     only:
       - homologation
     script:
       - cd /home/ati/
       - mkdir test
       - echo &quot;got here&quot;
  
  job_producao:
     only:
       - master
     script:
       - cd /home/ati/test/
       - echo &quot;got here&quot;
  </code></pre>
  <p><strong>3- Error presented when the runner is executed:</strong>
  Running with gitlab-runner 13.2.1 (efa30e33) on runner with Akx_BvYF shell
  Preparing the &quot;shell&quot; performer
  Using Shell executor ...
  Preparing environment
  Running on hermes ...
  ERROR: Job failed (system failure): prepare environment: exit status 1. Check <a href="https://docs.gitlab.com/runner/shells/index.html#shell-profile-loading" rel="noreferrer">https://docs.gitlab.com/runner/shells/index.html#shell-profile-loading</a> for more information</p>
  <p><strong>4- correction attempts:</strong>
  I read and executed all the procedures contained in the codumentation:</p>
  <ul>
  <li><a href="https://docs.gitlab.com/runner/faq/README.html#job-failed-system-failure-preparing-environment" rel="noreferrer">https://docs.gitlab.com/runner/faq/README.html#job-failed-system-failure-preparing-environment</a></li>
  <li><a href="https://docs.gitlab.com/runner/shells/index.html#shell-profile-loading" rel="noreferrer">https://docs.gitlab.com/runner/shells/index.html#shell-profile-loading</a></li>
  </ul>