title: I want to track the amount of time we are spending investigating work items on Azure board
body: <p>We use Azure Boards as a Support tool to log support issues as work items raised with my team.
  I want to track the amount of time we are spending investigating work items that should not really have come to my team in the first instance, as well as ones that probably needed our input to identify the root cause, but are not for my team to resolve. Thanks is there a way to do in this in Azure Boards ?</p>