title: OTRS - Get article attachment through SOAP
body: <p>I have no problem to access a ticket and its articles information through SOAP generic interface with php and java in a OTRS 3.2 server. But in the xml response I have no information about file attachments. </p>
  
  <p>First, according to this API documentation (<a href="http://otrs.github.io/doc/api/otrs/3.2/Kernel/GenericInterface/Operation/Ticket/TicketGet.pm.html" rel="nofollow">http://otrs.github.io/doc/api/otrs/3.2/Kernel/GenericInterface/Operation/Ticket/TicketGet.pm.html</a>), I have used the TicketGet function with parameters DynamicFields, Extended, AllArticles and Attachments set to 1 to get the ticket, but I don't get any information about articles.</p>
  
  <p>Next, according to this API (<a href="http://otrs.github.io/doc/api/otrs/3.2/Kernel/System/Ticket/Article.pm.html" rel="nofollow">http://otrs.github.io/doc/api/otrs/3.2/Kernel/System/Ticket/Article.pm.html</a>), I have used the function ArticleIndex to get the Id's ticket articles and then ArticleGet to get the article which has the attachment. I get the article information with message body but there's no attachments in the response.</p>
  
  <p>There's something wrong in the functions calls? Maybe I'm missing some parameter. 
  Or perhaps there's a bad OTRS configuration. In Admin->System config->Framework and Ticket options there's a lot of things to change.</p>
  
  <p>Thanks</p>