title: jwPlayer video not loading on iPad/iPhone
body: <h2>The Context</h2>
  
  <p>We have a fully-working donation widget for nonprofits. We're experiencing one caveat: the video won't load on the last part when using an <em>iPod</em> or <em>iPhone</em>.</p>
  
  <h2>The Problem</h2>
  
  <p>I must warn you, friends. This is a hard one.</p>
  
  <p>For some reason, when I embed a jwPlayer video, on either <em>iPhone</em> and <em>iPad</em> I receive the following message: </p>
  
  <blockquote>
    <p>The video could not be loaded, either because the server or network failed or because the format is not supported:
    <a href="http://content.bitsontherun.com/jwp/2gQXJaVU.xml" rel="nofollow">http://content.bitsontherun.com/jwp/2gQXJaVU.xml</a></p>
  </blockquote>
  
  <p>Here are some key things to note:</p>
  
  <ul>
  <li>See demo at: <a href="http://www.socialgoodnetwork.com/betterbutton/demo/?id=tvymca_3" rel="nofollow">http://www.socialgoodnetwork.com/betterbutton/demo/?id=tvymca_3</a> To get to the last slide, click "Give Now" and click "Submit" to get through the process. I put the same video in the first slide as the last.</li>
  <li>The last slide (after the donation) won't display the video. If I play the video at the first slide, it works fine.</li>
  <li>Happens on  <em>iPhone</em> and <em>iPad</em> only</li>
  </ul>
  
  <p>The jwPlayer.js player options:</p>
  
  <pre><code>{
      "plugins":              {
                              "gapro": {
                                   'accountid':        "UA-XXXXXXXX-1"
                                  ,'trackstarts':      true
                                  ,'trackpercentage':  true
                                  ,'tracktime':        true
                                  } 
                              },
      "gapro.accountid":      "UA-XXXXXXXX-1",
      "logo.hide":            "true",
      "logo":                 {hide: true},
      "file":                 params.url,
      "repeat":               "none",
      "autostart":            "true",
      "playlist.size":        "200",
      "image":                "http://content.bitsontherun.com/thumbs/aQ5bdlXV-640.jpg",
      "stretching":           "uniform",
      "height":               "375",
      "playlist.position":    "none",
      "width":                "560",
      "controlbar.position":  "bottom",
      "skin":                 "http://d1rhaz9gq9lm5b.cloudfront.net/2Bbp4Z6O.zip",
      "ping.pixel":           "http://content.bitsontherun.com/ping.gif",
  
      "playerready":          "jwplayer.api.playerReady",
  
      'autostart':            true,
  
      "flashplayer":          "http://www.socialgoodnetwork.com/jwplayer.swf?logo.hide=true&amp;plugins=gapro-1&amp;gapro.accountid=UA-XXXXXXXX-1",
      'modes':                [
                                  {type: 'html5'},
                                  {type: 'flash', src: '/jwplayer.swf?logo.hide=true'}
                              ]
  }
  </code></pre>
  
  <p>I must say, anything you can do to help - thanks in advance!</p>