title: Need issue tracker, for general use, not only software
body: <p>I'm looking for a free or commercial issue tracker. I've looked at a dozen of them, but I can't find what I need. </p>
  
  <p>These are my requirements:</p>
  
  <ul>
  <li>Not only for software. I need a more general tracker in which "complaints" about products other than software can also be recorded.</li>
  <li>Very easy to use, for non-technical users</li>
  <li>(optional) rich text editing, possibility to add images between the lines, etc.</li>
  </ul>
  
  <p>I've looked at Bugzilla, SupportSuite, Mantis, but these are to much software oriented for my case.</p>