title: The specified object was not found in the store
body: <p>I have an Office 365 domain for a client and I'm currently trying to import PST file to the O365 addresses.
  I googled the question, and found the <a href="http://www.microsoft.com/en-us/download/details.aspx?id=36789" rel="nofollow">Microsoft Exchange PST Capture</a>.</p>
  
  <p>I installed it, provided the administrator credentials of my Office 365 domain and started the import. But it failed with this error: </p>
  
  <blockquote>
    <p>Import error: The specified object was not found in the store</p>
  </blockquote>
  
  <p>In the logs (<code>C:\ProgramData\Microsoft\Exchange\PST Capture\Logs\PST Capture Service</code>), I can find this:</p>
  
  <pre><code>10:28:22.226|Debug  |ImportListImporter  |11 |Error importing D:\ExportPst\dirfond.pst from C:\PSTStaging\13ec9aa3-8887-41fd-8a97-d2f74d7408de.pst
  Microsoft.Exchange.WebServices.Data.ServiceResponseException: The specified object was not found in the store.
     at Microsoft.Exchange.WebServices.Data.ServiceResponse.InternalThrowIfNecessary()
     at Microsoft.Exchange.WebServices.Data.MultiResponseServiceRequest`1.Execute()
     at Microsoft.Exchange.WebServices.Data.ExchangeService.BindToFolder[TFolder](FolderId folderId, PropertySet propertySet)
     at RedGate.PSTImporterForExchange.ImportEngine.PstEwsImporter.BindToCorrectFolder(ExchangeService service, ImportOptions options, WellKnownFolderName&amp; rootname, Boolean&amp; failover)
     at RedGate.PSTImporterForExchange.ImportEngine.PstEwsImporter.StartImport(String pstPath, String passWord, ImportOptions options, List`1&amp; problems)
     at RedGate.PSTImporterForExchange.CentralService.ImportListImporter.&lt;&gt;c__DisplayClass8.&lt;ImportFile&gt;b__5(Object param0)
  
  10:28:22.227|Debug  |ImportListImporter  |11 |Keeping Exception ex for result 12459148
  Microsoft.Exchange.WebServices.Data.ServiceResponseException: The specified object was not found in the store.
     at Microsoft.Exchange.WebServices.Data.ServiceResponse.InternalThrowIfNecessary()
     at Microsoft.Exchange.WebServices.Data.MultiResponseServiceRequest`1.Execute()
     at Microsoft.Exchange.WebServices.Data.ExchangeService.BindToFolder[TFolder](FolderId folderId, PropertySet propertySet)
     at RedGate.PSTImporterForExchange.ImportEngine.PstEwsImporter.BindToCorrectFolder(ExchangeService service, ImportOptions options, WellKnownFolderName&amp; rootname, Boolean&amp; failover)
     at RedGate.PSTImporterForExchange.ImportEngine.PstEwsImporter.StartImport(String pstPath, String passWord, ImportOptions options, List`1&amp; problems)
     at RedGate.PSTImporterForExchange.CentralService.ImportListImporter.&lt;&gt;c__DisplayClass8.&lt;ImportFile&gt;b__5(Object param0)
  
  10:28:22.232|Debug  |ImportListImporter  |13 |Rethrow od result 12459148
  
  10:28:22.234|Trace  |DBImportFile        |13 |Saving 58 False Error D:\ExportPst\dirfond.pst
  
  10:28:22.318|Error  |ImportListImporter  |13 |Import error: 
  Microsoft.Exchange.WebServices.Data.ServiceResponseException: The specified object was not found in the store.
     at RedGate.PSTImporterForExchange.CentralService.ImportListImporter.ImportFile(RepositoryImportFile file)
  
  10:28:22.320|Error  |Import Action       |13 |Error during import
  Microsoft.Exchange.WebServices.Data.ServiceResponseException: The specified object was not found in the store.
     at RedGate.PSTImporterForExchange.CentralService.ImportListImporter.ImportFile(RepositoryImportFile file)
     at RedGate.PSTImporterForExchange.CentralService.Actions.StartImportAction.RunImport(Object state)
  </code></pre>
  
  <p>The destination mailboxes exists.
  Is that because the email address from Exchange 2007 (where the PST file is from) is different than the O365 one ?</p>
  
  <p>I can't find anything about this, so your help would be really appreciated.</p>