title: Issues in installation of rasa-x to office laptop
body: <p>I tried below command to install rasa-x on my office laptop:</p>
  <pre><code>python -m pip install rasa-x --extra-index-url https://pypi.rasa.com/simple
  </code></pre>
  <p>but it gave me below error:</p>
  <pre><code>Looking in indexes: https://pypi.org/simple, https://pypi.rasa.com/simple
  Collecting rasa-x
    WARNING: Retrying (Retry(total=4, connect=None, read=None, redirect=None, status=None)) after connection broken by 'SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1076)'))': /rasa-packages/8789/rasa-x/rasa_x-0.31.0-py3-none-any.whl?Signature=hPxskutJmwG%2BUsEc8KuXK5JZ1%2B8P2FGKtUzD8dQGgTlKilNJyNJJO5WrCb1ON2E50k8qjLDHGkjx1XWLjxMfsJUD5wrekFPyeSPSadIgk21lNHzi7NgPi0r9NAl4t6pNln%2FPTtabxzY358ZYiov4wXAEAGyi8BxkAQZ73mnSSK4NE%2FlNnq1%2FVuZknUI3c3NBIbHZBgFExsx33kVpXfD4uGH%2FSdKWV0b9UJBnAPG3UM9OQ8EdJSB7ZYNPup1KEJuYvtrWWh7VrtvzhrmRy48RylbJZN9MlPcb02uoxDQ8uCOLGxyPUuk9sn0C8IYH6mdnUK5ODjQmA3DVxKz5l%2BuN6w%3D%3D&amp;GoogleAccessId=pypi-storage%40pypi-190908.iam.gserviceaccount.com&amp;Expires=1595317457
    WARNING: Retrying (Retry(total=3, connect=None, read=None, redirect=None, status=None)) after connection broken by 'SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1076)'))': /rasa-packages/8789/rasa-x/rasa_x-0.31.0-py3-none-any.whl?Signature=hPxskutJmwG%2BUsEc8KuXK5JZ1%2B8P2FGKtUzD8dQGgTlKilNJyNJJO5WrCb1ON2E50k8qjLDHGkjx1XWLjxMfsJUD5wrekFPyeSPSadIgk21lNHzi7NgPi0r9NAl4t6pNln%2FPTtabxzY358ZYiov4wXAEAGyi8BxkAQZ73mnSSK4NE%2FlNnq1%2FVuZknUI3c3NBIbHZBgFExsx33kVpXfD4uGH%2FSdKWV0b9UJBnAPG3UM9OQ8EdJSB7ZYNPup1KEJuYvtrWWh7VrtvzhrmRy48RylbJZN9MlPcb02uoxDQ8uCOLGxyPUuk9sn0C8IYH6mdnUK5ODjQmA3DVxKz5l%2BuN6w%3D%3D&amp;GoogleAccessId=pypi-storage%40pypi-190908.iam.gserviceaccount.com&amp;Expires=1595317457
    WARNING: Retrying (Retry(total=2, connect=None, read=None, redirect=None, status=None)) after connection broken by 'SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1076)'))': /rasa-packages/8789/rasa-x/rasa_x-0.31.0-py3-none-any.whl?Signature=hPxskutJmwG%2BUsEc8KuXK5JZ1%2B8P2FGKtUzD8dQGgTlKilNJyNJJO5WrCb1ON2E50k8qjLDHGkjx1XWLjxMfsJUD5wrekFPyeSPSadIgk21lNHzi7NgPi0r9NAl4t6pNln%2FPTtabxzY358ZYiov4wXAEAGyi8BxkAQZ73mnSSK4NE%2FlNnq1%2FVuZknUI3c3NBIbHZBgFExsx33kVpXfD4uGH%2FSdKWV0b9UJBnAPG3UM9OQ8EdJSB7ZYNPup1KEJuYvtrWWh7VrtvzhrmRy48RylbJZN9MlPcb02uoxDQ8uCOLGxyPUuk9sn0C8IYH6mdnUK5ODjQmA3DVxKz5l%2BuN6w%3D%3D&amp;GoogleAccessId=pypi-storage%40pypi-190908.iam.gserviceaccount.com&amp;Expires=1595317457
    WARNING: Retrying (Retry(total=1, connect=None, read=None, redirect=None, status=None)) after connection broken by 'SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1076)'))': /rasa-packages/8789/rasa-x/rasa_x-0.31.0-py3-none-any.whl?Signature=hPxskutJmwG%2BUsEc8KuXK5JZ1%2B8P2FGKtUzD8dQGgTlKilNJyNJJO5WrCb1ON2E50k8qjLDHGkjx1XWLjxMfsJUD5wrekFPyeSPSadIgk21lNHzi7NgPi0r9NAl4t6pNln%2FPTtabxzY358ZYiov4wXAEAGyi8BxkAQZ73mnSSK4NE%2FlNnq1%2FVuZknUI3c3NBIbHZBgFExsx33kVpXfD4uGH%2FSdKWV0b9UJBnAPG3UM9OQ8EdJSB7ZYNPup1KEJuYvtrWWh7VrtvzhrmRy48RylbJZN9MlPcb02uoxDQ8uCOLGxyPUuk9sn0C8IYH6mdnUK5ODjQmA3DVxKz5l%2BuN6w%3D%3D&amp;GoogleAccessId=pypi-storage%40pypi-190908.iam.gserviceaccount.com&amp;Expires=1595317457
    WARNING: Retrying (Retry(total=0, connect=None, read=None, redirect=None, status=None)) after connection broken by 'SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1076)'))': /rasa-packages/8789/rasa-x/rasa_x-0.31.0-py3-none-any.whl?Signature=hPxskutJmwG%2BUsEc8KuXK5JZ1%2B8P2FGKtUzD8dQGgTlKilNJyNJJO5WrCb1ON2E50k8qjLDHGkjx1XWLjxMfsJUD5wrekFPyeSPSadIgk21lNHzi7NgPi0r9NAl4t6pNln%2FPTtabxzY358ZYiov4wXAEAGyi8BxkAQZ73mnSSK4NE%2FlNnq1%2FVuZknUI3c3NBIbHZBgFExsx33kVpXfD4uGH%2FSdKWV0b9UJBnAPG3UM9OQ8EdJSB7ZYNPup1KEJuYvtrWWh7VrtvzhrmRy48RylbJZN9MlPcb02uoxDQ8uCOLGxyPUuk9sn0C8IYH6mdnUK5ODjQmA3DVxKz5l%2BuN6w%3D%3D&amp;GoogleAccessId=pypi-storage%40pypi-190908.iam.gserviceaccount.com&amp;Expires=1595317457
  ERROR: Could not install packages due to an EnvironmentError: HTTPSConnectionPool(host='storage.googleapis.com', port=443): Max retries exceeded with url: /rasa-packages/8789/rasa-x/rasa_x-0.31.0-py3-none-any.whl?Signature=hPxskutJmwG%2BUsEc8KuXK5JZ1%2B8P2FGKtUzD8dQGgTlKilNJyNJJO5WrCb1ON2E50k8qjLDHGkjx1XWLjxMfsJUD5wrekFPyeSPSadIgk21lNHzi7NgPi0r9NAl4t6pNln%2FPTtabxzY358ZYiov4wXAEAGyi8BxkAQZ73mnSSK4NE%2FlNnq1%2FVuZknUI3c3NBIbHZBgFExsx33kVpXfD4uGH%2FSdKWV0b9UJBnAPG3UM9OQ8EdJSB7ZYNPup1KEJuYvtrWWh7VrtvzhrmRy48RylbJZN9MlPcb02uoxDQ8uCOLGxyPUuk9sn0C8IYH6mdnUK5ODjQmA3DVxKz5l%2BuN6w%3D%3D&amp;GoogleAccessId=pypi-storage%40pypi-190908.iam.gserviceaccount.com&amp;Expires=1595317457 (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1076)')))
  </code></pre>
  <p>But I thought This can happen if a corporate proxy is not allowing access to pypi.org.” I further tried to install rasa-x with below command:</p>
  <pre><code>python -m pip install --trusted-host=pypi.python.org rasa-x
  </code></pre>
  <p>But still I am getting below error:</p>
  <pre><code>Collecting rasa-x
    Using cached rasa-x-0.0.2.tar.gz (1.4 kB)
      ERROR: Command errored out with exit status 1:
       command: 'C:\ProgramData\Anaconda3\python.exe' -c 'import sys, setuptools, tokenize; sys.argv[0] = '&quot;'&quot;'C:\\Users\\agupt80\\AppData\\Local\\Temp\\pip-install-wnjmorry\\rasa-x\\setup.py'&quot;'&quot;'; __file__='&quot;'&quot;'C:\\Users\\agupt80\\AppData\\Local\\Temp\\pip-install-wnjmorry\\rasa-x\\setup.py'&quot;'&quot;';f=getattr(tokenize, '&quot;'&quot;'open'&quot;'&quot;', open)(__file__);code=f.read().replace('&quot;'&quot;'\r\n'&quot;'&quot;', '&quot;'&quot;'\n'&quot;'&quot;');f.close();exec(compile(code, __file__, '&quot;'&quot;'exec'&quot;'&quot;'))' egg_info --egg-base 'C:\Users\agupt80\AppData\Local\Temp\pip-pip-egg-info-ghomfeg2'
           cwd: C:\Users\agupt80\AppData\Local\Temp\pip-install-wnjmorry\rasa-x\
      Complete output (13 lines):
      running egg_info
      creating C:\Users\agupt80\AppData\Local\Temp\pip-pip-egg-info-ghomfeg2\rasa_x.egg-info
      writing C:\Users\agupt80\AppData\Local\Temp\pip-pip-egg-info-ghomfeg2\rasa_x.egg-info\PKG-INFO
      writing dependency_links to C:\Users\agupt80\AppData\Local\Temp\pip-pip-egg-info-ghomfeg2\rasa_x.egg-info\dependency_links.txt
      writing top-level names to C:\Users\agupt80\AppData\Local\Temp\pip-pip-egg-info-ghomfeg2\rasa_x.egg-info\top_level.txt
      writing manifest file 'C:\Users\agupt80\AppData\Local\Temp\pip-pip-egg-info-ghomfeg2\rasa_x.egg-info\SOURCES.txt'
      reading manifest file 'C:\Users\agupt80\AppData\Local\Temp\pip-pip-egg-info-ghomfeg2\rasa_x.egg-info\SOURCES.txt'
      writing manifest file 'C:\Users\agupt80\AppData\Local\Temp\pip-pip-egg-info-ghomfeg2\rasa_x.egg-info\SOURCES.txt'
      Traceback (most recent call last):
        File &quot;&lt;string&gt;&quot;, line 1, in &lt;module&gt;
        File &quot;C:\Users\agupt80\AppData\Local\Temp\pip-install-wnjmorry\rasa-x\setup.py&quot;, line 39, in &lt;module&gt;
          raise RuntimeError('Please use `pip install rasa-x -i https://pypi.rasa.com/simple` instead to install the rasa-x package')
      RuntimeError: Please use `pip install rasa-x -i https://pypi.rasa.com/simple` instead to install the rasa-x package
      ----------------------------------------
  ERROR: Command errored out with exit status 1: python setup.py egg_info Check the logs for full command output.
  </code></pre>
  <p>Can someone please help me on this.</p>
  <p>Thanks &amp; Regards
  Amit Gupta</p>