title: Cases: how do I include the header of the email if case is email-to-case by outlook
body: <p><strong>Setup:</strong></p>
  
  <p>When a user does email-to-case the created by field is an automated case user. </p>
  
  <p><strong>Questions:</strong></p>
  
  <ol>
  <li>How do I detect if it was by outlook?</li>
  <li>I need to get the orignal sender. I am trying to get the header of the email but I cannot get it for Outlook... Any ideas on how to get the original sender's email or how to get the header?</li>
  </ol>
  
  <p>Thanks-
  El Noobre</p>