title: WSO2 Identitiy Server Password change, getting issue “Can not access the directory service for user”
body: <p>I am attempting a password reset feature in wso2 identity server where I'm using LDAP as secondary storage.</p>
  
  <p>I'm using this( <a href="https://docs.wso2.com/display/IS530/Configuring+Users#ConfiguringUsers-UpdateuserusingSOAP" rel="nofollow noreferrer">https://docs.wso2.com/display/IS530/Configuring+Users#ConfiguringUsers-UpdateuserusingSOAP</a>) link as documentation to update user details by calling <a href="https://localhost:9443/services/RemoteUserStoreManagerService?wsdl" rel="nofollow noreferrer">https://localhost:9443/services/RemoteUserStoreManagerService?wsdl</a> admin service.
  I'm using LDAP as secondary storage. but, when I'm trying to update the password by the updateCredential() method getting the below issue</p>
  
  <p>getting this error response</p>
  
  <pre><code>&lt;soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"&gt;
     &lt;soapenv:Body&gt;
        &lt;soapenv:Fault&gt;
           &lt;faultcode&gt;soapenv:Server&lt;/faultcode&gt;
           &lt;faultstring&gt;Can not access the directory service for user : yellow@xyz.com&lt;/faultstring&gt;
           &lt;detail/&gt;
        &lt;/soapenv:Fault&gt;
     &lt;/soapenv:Body&gt;
  &lt;/soapenv:Envelope&gt;
  </code></pre>
  
  <p>where I'm sending this request to updateCredential() method</p>
  
  <pre><code>&lt;soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://service.ws.um.carbon.wso2.org"&gt;
     &lt;soapenv:Header/&gt;
     &lt;soapenv:Body&gt;
        &lt;ser:updateCredential&gt;
           &lt;!--Optional:--&gt;
           &lt;ser:userName&gt;USERS/yellow@xyz.com&lt;/ser:userName&gt;
           &lt;!--Optional:--&gt;
           &lt;ser:newCredential&gt;123456&lt;/ser:newCredential&gt;
           &lt;!--Optional:--&gt;
           &lt;ser:oldCredential&gt;123456789&lt;/ser:oldCredential&gt;
        &lt;/ser:updateCredential&gt;
     &lt;/soapenv:Body&gt;
  &lt;/soapenv:Envelope&gt;
  </code></pre>