title: PayPal Error: 13122 "This transaction cannot be completed because it violates the PayPal User Agreement."
body: <p>One of our users is getting an error when they attempt to make a purchase and I'm trying to identify why this is occurring.</p>
  
  <p>The message returned from PayPal is:</p>
  
  <pre><code>&lt;Errors xmlns="urn:ebay:apis:eBLBaseComponents"&gt;
  &lt;ShortMessage&gt;Transaction refused&lt;/ShortMessage&gt;
  &lt;LongMessage&gt;This transaction cannot be completed because it violates the PayPal User Agreement.&lt;/LongMessage&gt;
  &lt;ErrorCode&gt;13122&lt;/ErrorCode&gt;
  &lt;SeverityCode&gt;Error&lt;/SeverityCode&gt;
  &lt;/Errors&gt;
  </code></pre>
  
  <p>This product is working for other users, just not him. </p>
  
  <p>Obviously it's violating the User Agreement but I'd like to identify why.</p>
  
  <p><em>UPDATE</em></p>
  
  <p>The users that are affected by it seem to all have one or more of the following: a non-UK email address, a non-UK PayPal account or a non-UK payment source.</p>
  
  <p>We've not had a resolution yet, but have directed several users to contact PayPal directly. The feedback we've had is as follows: </p>
  
  <p>"I tried with another paypal account, that failed too, despite being able to use both PayPal accounts to pay for other services."</p>
  
  <p>"PayPal are aware of the error message, but they simply cannot explain why it's happening. After an hour on the phone with them today, they seem incapable of tracing the reason for this error."</p>
  
  <p>Needless to say we've got some very frustrated users.</p>