title: Ribbon in Outlook for CRM greyed out
body: <p>I've installed the client for Outlook (v. 2013 both CRM and Outlook). Now, the ribbon is greyed out. After some thinking, googling and lamenting I got nothing to go on.</p>
  
  <p>The current user (me) is created and the rolls are assigned (admin and custom). I can access the thing via the web client. Everything's been reinstalled, restarted, rebooted, re-whatever-I-could-think-of.</p>
  
  <p>Still - no cookies!</p>
  
  <p>What can that depend on? How to trouble-shoot it?</p>
  
  <p>When I access the side menu in Outlook and its CRM tab, it's the same story. Everything is deactivated, although the organization is set to be syncable to and working. No error messages in the log, as far I could see...</p>
  
  <p><img src="https://i.stack.imgur.com/TWHf8.png" alt="enter image description here"></p>
  
  <p>I have more or less followed <a href="https://community.dynamics.com/crm/b/dynamicscrmsupportblog/archive/2012/12/05/crm-for-outlook-client-add-in-disabled.aspx" rel="nofollow noreferrer">everything that I could find</a> on the net. Most blogs/posts are just copies of the same material.</p>
  
  <p>All the addins listed in the settings are like so. The plugin is listed twice. When I uninstall, <strong>both</strong> listings disappear. Then, when I reinstall, <strong>both</strong> are back. Weird.</p>
  
  <p><img src="https://i.stack.imgur.com/JiO8E.png" alt="enter image description here"></p>