title: CRM email not appearing in queues
body: <p>I have a CRM applicaton with queues setup to receive emails. It is all working as expected except for one exception. </p>
  
  <p>The client is scanning letters that they receive and using a SMTP request via their exchange server to send the scanned letter to the queue in an email message. The message is being delivered to the email address but it is not going into the queue in CRM.</p>
  
  <p>Relaying has been enabled on the exchange server for the CRM system. If the message is sent from a normal email address it enters the queue as expected. There is nothing in the Trace logs or the event viewer on the CRM server to indicate why the message is not going into the queue.</p>
  
  <p>Can anybody provide me with some suggestions as to why this could be happening?</p>
  
  <p>Thanks,
  Neil</p>