title: How to use twilio to guarantee a live answer or voicemail?
body: <p>Update: I got it working <a href="https://github.com/coolaj86/bizilio">https://github.com/coolaj86/bizilio</a></p>
  
  <p>I have this scenario where a customer makes a call and that call should be forwarded to the first representative to answer (let's just focus on one for the moment).</p>
  
  <p>The problem is that occasionally the rep butt-answers or the phone is off and goes straight to voicemail, which is detected as an answer.</p>
  
  <p>What I would like to do is put up a challenge such as using <strong>gather &amp; say</strong> "press 2 to answer" with a 5 second timeout and then connect the call (or drop the call) and if no rep responds go to voicemail.</p>
  
  <p>I'm not clear on how to connect the person who presses 2 to the phone that's ringing.</p>