title: Trying to add a new directory in the root of my server
body: <p>just moved from shared hosting to a dedicated server, trying to create two new directorys in the root of the server but I get this when I use the Plesk control panel</p>
  
  <p>Error: Unable to create directory /other-files: filemng: Error occurred during /bin/mkdir command.</p>
  
  <p>So I tried executing this </p>
  
  <pre><code>$old_umask = umask(0);
  $return = mkdir('../other-files', 0770);
  umask($old_umask);
  var_dump($return); 
  </code></pre>
  
  <p>which returns false</p>
  
  <p>I've downloaded putty but I've never used SSH commands and to my understanding I think I need to create the folder as a root user, but I really don't want to do something wrong and I don't think I can log in as the root user, but I can execute a su command which seems to be what I need to do... any help?</p>