title: How to send and retrieve real time messages & media files using SupportKit on iOS
body: <p>I am using <a href="https://api.slack.com" rel="nofollow noreferrer">Slack</a> with <a href="https://supportkit.io" rel="nofollow noreferrer">SupportKit</a> v2.9.0. I want to be able to retrieve messages and media files from other users in other channels.</p>
  
  <pre><code>(BOOL) application:(UIApplication *)application 
      didFinishLaunchingWithOptions:(NSDictionary *)launchOptions {
  
      // Override point for customization after application launch.
      [SupportKit initWithSettings:
      [SKTSettings settingsWithAppToken:@"eknlh3uw8lrdveknlh3uw8lrdvs49xj29fqahcs49xj29fqahc"]];
      [SupportKit setUserFirstName:@"Han" lastName:@"Solo"];
  
      return YES;
  } 
  </code></pre>
  
  <p>I am calling SupportKit in my app with:</p>
  
  <pre><code>[SupportKit show];
  </code></pre>
  
  <p>When the view loads I am able to send and retrieve messages but the name of the user doesn't appear. I would also like to fetch messages from other users of my app into this same conversation.</p>
  
  <p>Update: </p>
  
  <p>I have made the following change</p>
  
  <pre><code>(void) viewDidLoad {
      [super viewDidLoad];
  
      [SKTUser currentUser].firstName = @"Doctor";
      [SKTUser currentUser].lastName = @"Who";
      [[SKTUser currentUser] addProperties:@{ @"nickname" : @"Lil Big Daddy Slim", @"weight" : @650, @"premiumUser" : @YES }];
  
      [SupportKit show];
  
  }
  </code></pre>
  
  <p>This is what I see in my email: 
  <a href="https://i.stack.imgur.com/PyqAC.png" rel="nofollow noreferrer"><img src="https://i.stack.imgur.com/PyqAC.png" alt="enter image description here"></a></p>
  
  <p>and this in my app:
  <a href="https://i.stack.imgur.com/EJlol.png" rel="nofollow noreferrer"><img src="https://i.stack.imgur.com/EJlol.png" alt="enter image description here"></a></p>
  
  <p>But I am still unable to see the name of the user appear in the conversation.</p>