title: Database design - Help desk application
body: <p>I can't decide whether to keep the help desk application in the same database as the rest of the corporate applications or completely separate it.</p>
  <p>The help desk application can log support request from a phone call, email, website.</p>
  <p>We can get questions sent to us from registered customers and non-registered customers.</p>
  <p>The only reason to keep the help desk application in the same database is so that we can share the user base. But then again we can have the user create a new account for support or sync the user accounts with the help desk application.</p>
  <p>If we separate the help desk application, our database backup will be smaller. Or we can just keep the help desk application in the same database, which makes development/integration a lot easier overall, having only one database to backup. (Maybe larger but still one database with everything.)</p>
  <p>What to do?</p>