The results of the discovery of positive factors (EFA) and the multivariable regression chain hoist show 5-factor effects and the degree of influence on patient satisfaction with outpatient drug dispensing activities in order of turn. are: attitude of dispensing staff (B = 0.179), drug dispensing procedures (B = 0.130), facilities (B = 0.119), dispensed drugs (B = 0.099), accessibility (B = 0.057).