Results: In all 5 aspects o f service quality according to the SERVPERF scale, there were four aspects including reliability (22.11/25 points), responsiveness (17.56/20 points), assurance (17.73/20 points), and sympathy (21.85/25 points) that were found to be highly appreciated by patients. Only the aspect o f tangible means has lower appreciation (16.86/20 points).