Research results also show that outpatients under 60 years of age have the ability to feel satisfied nearly 21 times higher than outpatients over 60 years old (OR=20, 625; p<0.05) and outpatients who come for the second time or more were more likely to be satisfied 3 times higher than the outpatients who come to the Outpatient Department for the first time (OR=3, 450; p<0.05).