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[Assistant] Our, our topic is business development managers. We've talked about this before on the show, but we try to bring it back every once in a while because not that the definition necessarily changes, but everyone has a little bit of a different perspective on it.


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[Assistant] And uhm, COVID certainly changed our perspective of business development managers during that time.


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[Assistant] And I think slowly but surely we've gotten back to what I think is a traditional.


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[Assistant] Roll for business development managers. So at Norwegian, what does that look like for you guys?


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[Assistant] I love the idea of, like, fill in the blank, right? If you're struggling with something


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[Assistant] Let's see if we can educate you better on that piece so that that's not a stumbling block for you and you can continue to sell and grow our products.


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[Assistant] And I, I think that's exactly, you know, what a business development manager should do.


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[Assistant] The resolution piece is always the struggle and we see that all the time from our agents and I'm sure those of you that are listening that are, are not with KHM, you know, probably have this same struggle as you have a problem. Who is the best person when there's a resolution?


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[Assistant] Right. What's new at NCL? What's coming up that we can get excited about?


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[Assistant] I want to go back to the new ships because one of the things that I think is so cool, uhm, if you look at the clear report, the state of the.


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[Assistant] Cruise industry report from I think 2021. Uh, so a little bit old. I haven't seen the new one, but it always goes over some of those trends that we're seeing and those trends for the last couple of years have included those more outdoor spaces, less passengers on board.


[User] Please transcribe this text

[Assistant] Uhm, more technology, things like that. And I'm always fascinated by the fact that these shit plans have been in the works forever, yet these are the trends that we're seeing. And I just think it's the coolest thing. And I'm excited about, you know, not just the Viva, but the two after that to see. I'm curious, maybe you don't know this, but you've got the general plan.


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[Assistant] Can things shift once you've got the general plan because you're starting to see clients seeking something different?


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[Assistant] Yeah, what I would just love to be a fly on the wall in those meetings and in the meetings where you discuss, um, itineraries because I just can't even imagine.


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[Assistant] Thank you so much for being here and sharing, you know, your thoughts on, on how to successfully use a business development manager and, and.


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[Assistant] Absolutely, we love our partnership with you guys and we look forward to seeing you again soon.


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[Assistant] Alright you guys, last week we had the pleasure of hearing from David Pritchard from Apple Leisure Group, Director of Health and Wellbeing, about that, that balance between the harmony, he used the word harmony, uhm, between work and family and how that is all supposed to come together. Well, it's the summer.


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[Assistant] Kids are almost out of school if they're not already. It's happening in the next week or two. And so we have some moms who are also agents with us today. Please welcome Stacy, Amy and Keisha as we discuss how do you make it all work?


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[Assistant] Alright, so uhm, Keisha, let's start with you. You've got kiddos running around the house. What ages and what in the world do you do with them?


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[Assistant] So 15 we think is easy, except they want you in the car driving them places, right? They don't, you don't need to be watching them necessarily to make sure they're not falling or eating something they shouldn't be eating. Uhm, so how do you handle that harmony? Or is it harmony?


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[Assistant] When it comes to scheduling clients, are you using like Calendly or something like that? Or are you just kind of figuring out a time and blocking it into your schedule?


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[Assistant] It's amazing. I mean, I mean, I love it. It's music to my ears to hear that uhm, there is someone else like me.


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[Assistant] That blocks that time to make sure, and I'm big, when I know the day is going to be crazy, I'm big on getting up super early to have that uninterrupted time. It's painful, no doubt, to get up that early and do it, but it does help.


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[Assistant] You need to, you need to give her a schedule and say this is when you can get up.


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[Assistant] Amy, you've got two little girls at home. Uhm, how does it work? And you want homeschool, correct? So this is, you know, the beginning. There's no beginning for you. It's, it's always like this.


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[Assistant] What, what do you guys do or where do you go? Do you hide out in a closet or, you know, do they know when the door is closed, mom's on a call? Uhm, is there someplace that you go that is off limits if you're on, on the phone with a client?


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[Assistant] If there was one word of advice to give to agents who are new to this and they now are finding themselves, you know, with


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[Assistant] Kiddos home and really not sure how to balance it all or if there's what their plan of attack should be. What would you, what would you tell them?


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[Assistant] And you know what, Keisha, I think that's such a good point. And, and we've, we've talked to every agent about this at events, right? Be open and honest, right? Have those office hours that work for you. If you have another job, share that with the client because then they're not expecting


[User] Please transcribe this text

[Assistant] So being honest and saying, Hey, I'm so glad we have this opportunity to chat. Just so you know, my kids are now home for the summer. And so someone might pop in and yell, Mom!


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[Assistant] At any point in time. And you're absolutely right. I have never gotten someone that was like, well, that just is not going to work for me. It's usually the, oh my gosh. Yeah, me too.


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[Assistant] Well, and I'm sure you might have found that that's when mistakes sometimes happen because we're tired and things like that, that, you know, that fresh mind first thing in the morning, even though it can be early, is likely better than foggy at night. Yes, and always keep your pockets ready.


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[Assistant] And then I work on that first thing in the morning. And uhm, that sets me up for a good night's sleep because I know what I'm waking up to. Am I waking up to final payments? Which for some reason, I don't know about you guys, but they stress me out.


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[Assistant] Doesn't matter if they're three days in advance, one week in advance, it's still.


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[Assistant] Your heart is just pounding over them. And so, you know, I've, I've got that frame of mind, like this is tomorrow morning. That's the first thing I have to do. And I'm going to get that out of the way. And then I've got da da da da da da da.


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[Assistant] Uhm, so yeaah, I, I like the idea of structure, schedules, a plan, summer camp is always a good thing, extra hands when you can get it. Uhm, and you know, sometimes you just have to roll with it. When my, when mine were littler, I just opened the front door and I had kids running in and out all the time. All the time. All the time.


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[Assistant] Hopefully it's, it's ready in a week. You guys, maybe we'll get together at the end of the summer and see if we've got new gray hairs, uhm, if, if we still have hair because we're pulling it out.


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[Assistant] Uhm, you know, maybe we'll do a check in to see how it all goes. Ah, Gina says, uhm, crock pot meals are great. You're absolutely right. Uhm, meal plans to make sure that you don't have to worry about what you're feeding. Oh, the air fryer. We all know how I feel about my air fry. I love my air fryer.


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[Assistant] Travel season for all of us. So thanks for being here, you guys.


[User] Please transcribe this text

[Assistant] Alright you guys, thanks for joining us today. I hope you had some fun. It was great to hear from Zach and Stacey and Amy and Keisha and we're going to thank our sponsors, um, especially Apple leisure group for being our over.


[User] Please transcribe this text

[Assistant] Welming sponsor. It's funny. I don't have anyone at home currently. All my kids are gone and one's in Florida on a boat. The other one's working at camp in the mountains. So my house is a little too.


[User] Please transcribe this text

[Assistant] Now that doesn't mean an invite to send your children here. Don't do that. Keisha? Stacey? Amy? Nope. They're not coming.


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[Assistant] Uhm, but I do miss them. It's, it's very, uh, different place to be in.


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[Assistant] So uhm, alright, you guys next week, Globus is with us and we're going to start off the summer, our summer series, be a social butterfly. So we're going to talk to a wonderful agent next week about how she is putting herself out there to become a little bit more social to gain business. So we'll see you next week. You guys have a good one.


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[Assistant] We just left. He said he was going back into the hotel. Are we ready to do business?


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[Assistant] When it comes to working together, time is an exceptionally important factor. Everything is planned in advance. If the schedule is not right, mistakes will happen. If the plan has been finalized and then a ship causes trouble, then I just watch as the dominoes


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[Assistant] Two ships could collide and there could be casualties. You can't predict it. We have to react with lightning speed.


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[Assistant] Two pounds, certainly not. We all might be in Scotland. Besides, I don't like his manners.


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[Assistant] I have to concentrate very carefully and check which container belongs where, and make sure it's not damaged, otherwise we'll have damage to the ship.


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[Assistant] The dog will do anything to get it and I play with him afterwards. He's happy that he did something good for his master.


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[Assistant] I remembered the expression on the face of Randall's corporal, and thought I knew which route the captain had taken.


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[Assistant] Dougal's deep set eyes were on my face, interested. You knew it was Randall. Did Jimmy tell you about it? A bit, I said cautiously. He must think well of you.


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[Assistant] He said musingly, it doesn't generally speak of it to anyone. I can't imagine why not, I said provoked.


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[Assistant] I still held my breath each time we came to a new tavern or inn until it was clear that the company had settled for an evening of drinking and gossip by the fire. Dougal smiled sardonically, clearly knowing what was in my mind. Well, it wasn't a necessary to tell me, was it, since I kent it already?


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[Assistant] He swished a hand idly through the strained dark water, stirring up brimstone fumes.


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[Assistant] I'd not know how it goes in Oxfordshire, he said, with a sarcastic emphasis that made me squirm slightly.


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[Assistant] But hereabouts, ladies are not generally exposed to such sights as floggings. Have you ever seen one? No, nor do I much want to, I responded sharply.


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[Assistant] I can imagine what it would take to make marks like the ones on Jamie's back, though.


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[Assistant] Dougal shook his head, flipping water out of the pool at a curious Jay that ventured close.


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[Assistant] Now, there you're wrong lass, and you'll pardon my saying so.


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[Assistant] Imagination is all very well, but it isn't equal to the sight of a man having his back laid open.


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[Assistant] Very nasty thing. It's meant to break a man, and most often it succeeds. Not with Jamie. I spoke more sharply than I had intended.


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[Assistant] Jamie was my patient, and to some extent, my friend as well.


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[Assistant] I had no wish to discuss his personal history with Dougal, though I would, if pressed, admit to a certain morbid curiosity.


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[Assistant] I had never met anyone more open and at the same time more mysterious than the tall young Tavish.


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[Assistant] Dougal laughed shortly and wiped his wet hand from his hair, pasting back the strands that had escaped during our flight, for, so I thought of it, from the tavern.


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[Assistant] Well, Jamie is as stubborn as the rest of his family. Like rocks, a lot of them, and he's the worst. But there was a definite tone of respect in his voice, grudging though it was. Jamie told you he was flogged for his keep? Yes. Aye.


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[Assistant] He went over the wall of the camp just after dark, same day as the dragoons brought him in.


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[Assistant] That was a fairly frequent occurrence there, the prisoners' accommodations not being as secure as might be wished. So the English ran patrols near the walls every night.


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[Assistant] The garrison clerk told me Jamie put up a good fight from the look of him when he came back, but it was six against one and the six all wee muskets, so it didn't last long. Jamie spent the night in chains and went to the whipping post first thing in the morning. He paused.


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[Assistant] Checking me for signs of faintness or nausea, I supposed.


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[Assistant] Floggings were done right after assemblies, who was to start everyone off in the proper frame of mind for the D. There were three to be flogged that day, and Jimmy was the last of them. You actually saw it? Why?


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[Assistant] I've had the good fortune never to experience it, but I expect being flogged is no very pleasant either.


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[Assistant] Watching it happen to someone else while waiting for it yourself is probably least pleasant of all. I don't doubt it, I murmured. Doogle nodded.


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[Assistant] Jimmy looked grim enough, but he didn't a turn a hair, even listening to the screams and the other noises. Did you know you can hear the flesh being torn? Oh. So I thought myself, lass, he said, grimacing in memory of it. To say nothing of the blood and bruises. Yuck. He spat, carefully avoiding the pool and its coping.


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[Assistant] I've done my stomach to see and I'm not a squeamish man by any means.


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[Assistant] The map that was drawn was absolutely fascinating. They drew a map.


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[Assistant] That literally carved out the block on which Hakeem Jeffries lived from assembly district 57.


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[Assistant] You move to a city and those places have enough Democrats already. Democrats need to play, make places like Des Moines or Columbus or Raleigh, North Carolina cool so that those young people move there. But that's kind of outside the typical realm of political strategy.


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[Assistant] Hi, so let us now, uh, go for next question of, uh, interview in mechanical engineering. That is the series we are starting. You all have heard about, uh,


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[Assistant] Zero-th law, haven't you? You have heard about zero-th law. There are four laws in thermodynamics. Zero-th law, first law, second law, third law.


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[Assistant] The question comes is why zeroth law is called so? Why zeroth law is called zeroth law? You know what is the meaning of zeroth? It is not the name of scientist. Jaise aap bolte hai first, second, third to waise hi aata hai zeroth.


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[Assistant] Field of knowledge, thermodynamics in which there is a law named zero. Why zeroth law name was given? That is the question in interview, right? Now let me answer this, why it is called zeroth law. You know, uh, first law of thermodynamics,


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[Assistant] You have two types of energy. One is the energy you can store and another is the energy which cannot be stored. It enters the system, it goes out of the system. That is first law tells you about the internal energy concept.


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[Assistant] Internal energy later on was found to be related to the temperature of the body. It was found that it is related to the temperature of the body. Then comes second law. And in the second law, you talked about


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[Assistant] This was the basically law which was telling you whether some process is possible, feasible or not. Some thermodynamics process is even possible or not.


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[Assistant] Very important term which is called entropy. That was the second law.


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[Assistant] Entropy change, there is a entropy principle of the universe that, uh, entropy of the system, uh, that is isolated system, system plus surrounding entropy can never decrease. So if there is a heat interaction in which entropy of the universe decreases, that means that process is not possible.


[User] Please transcribe this text

[Assistant] So entropy was the concept which was basically related to feasibility or possibility of a process. You can tell whether this process is even possible or not. That is the entropy principle only. That was the second law. So you can say this is the quantitative law. This is the quantitative law. And this was the qualitative law. Quantitative law and qualitative law. Quality of energy, quantity of energy. Then comes third law.


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[Assistant] It is not possible. Zero Kelvin you cannot attain. You cannot attain zero Kelvin. Why you cannot attain zero Kelvin? That is my next question.


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[Assistant] He will ask you that can you prove zero Kelvin cannot be attained? Can you prove that?


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[Assistant] Sir, that is the third law. I mean zero Kelvin cannot be there. Okay, you prove just now zero Kelvin cannot be there. That is the question he is going to ask you. Now, zero Kelvin cannot be attained. Absolute zero cannot be there. That is the third law.


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[Assistant] Scientists proved conceptually, not experimentally, conceptually they proved that zero Kelvin cannot come and in the next video I am going to prove that only, that zero Kelvin cannot be attained.


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[Assistant] Now scientists proved that zero Kelvin cannot be attained conceptually, logically, using some formulas.


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[Assistant] And for measuring that temperature you were requiring some device how to measure temperature.


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[Assistant] How to measure the temperature? There was some device required.


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[Assistant] Now there was a law, which later on became 0th law, which actually became the basic law behind thermometer.


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[Assistant] Using that law you started making the thermometer as a device.


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[Assistant] Does that mean A and B will be in thermal equilibrium with each other? Answer is yes. It says it is also in thermal equilibrium with each other.


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[Assistant] So A and B are also in thermal equilibrium because their temperature is also equal. I hold this.


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[Assistant] This pen and my hand has same temperature after some time. Thermal equilibrium. Now I hold another thing also with another hand.


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[Assistant] This law became the basic law to measure temperature. But you know we were talking about temperature, temperature, temperature. And chronologically, time ke hisaab se, chronologically, so there is a word


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[Assistant] Then came second, then came third and zeroth law was thought of at the last.


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[Assistant] It was thought of at the last, we forgot to define temperature. Okay, we are talking about third law may temperature cannot be zero Kelvin. But do you have a device to measure it? No.


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[Assistant] And let's make a device to measure temperature. So there is a law required for that. Now what name should we give? Let's see if we give it name fourth law of thermodynamics.


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[Assistant] But as per the basic and importance, as per importance, it was to be before first law.


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[Assistant] Now in the number system, can you tell me first, second, third, what should be before first? What should be before one? It should be zero.


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[Assistant] And hence the name given was zeroth law of thermodynamics. So let me summarize now.


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[Assistant] What is zero-throw thermodynamics? You explain this. Whatever I told you, you explain this entire concept.


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[Assistant] Why it is called 0th? Was it the name of the scientist? No. Sir, 0th law is called because


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[Assistant] Zero-th law talks about temperature and measurement of temperature using thermometer. And in the third law, you talk about zero Kelvin. So how do you measure zero Kelvin?


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[Assistant] Using some thermometer. So unless until you have thermometer, how can you measure it? So sir, by third law we realize that there is a need of thermometer. So zeroth law came after third law. But it was so basic that it should be before first law.


[User] Please transcribe this text

[Assistant] I hope this is clear to you why zeroth law is called zeroth law. Keep learning these concepts. Mechanical engineering is quite interesting domain. Believe me on that. Thank you.


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[Assistant] And then he disappears. A year and a half later.


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[Assistant] He's doing things with the guitar that even his mentors can't do.


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[Assistant] I mean, I'm, I'm here, I, you know, I'm, I'm, but it's like, I'm a,


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[Assistant] It feels weird saying, I'm a widower. I'm a widower. And like, if I put it in really basic terms,


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[Assistant] I'm like every bad 80's sitcom, where they, there's a dad raising a kid by himself and the mom is somehow, except my 80's sitcom,


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[Assistant] Sucks. There's no punchlines. It's just there's a lot of insomnia. There's a lot of me eating Cheetos for dinner. And uhm, I'm like, I'm waiting for my daughter to turn to the camera and go, no wonder I'm in therapy, like, but that's not gonna...


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[Assistant] There's, that moment's not going to come. You're right. You know, like she's, she's handling it way better than I am, but you know, just the, the, oh god, like having to, and, and like, when I,


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[Assistant] Having to tell her that her mom had passed away is the worst thing I will, I can't imagine going through anything. Like, when death comes for me, I'm gonna go like, yeah, whatever, I've had the worst, you know, bring your stupid scythe in your hood, whatever.


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[Assistant] She wanted to go back to school immediately. She wanted to go right back to school, enter school, like,


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[Assistant] Her school and Michelle's family and my family basically saved my life those first three months. And, and she went, although going back to school, and again, she has this great little circle of friends, they're all six and seven years old, but six and seven year olds, they don't have a filter, they just, they have questions they want to, so you know,


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[Assistant] Literally three days after Michelle died, a little kid, one of her friends came up and was like,


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[Assistant] Yes, I was. Thank you. I don't know. Gonna try not to. And then you also, cause I'm living in LA, you get weird glimpses of her friends, what their home lives might be like. Like one of her friends came up and was, uhm,


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[Assistant] This was at a playdate weeks later, like, is Alice gonna have a stepmom? And I was like, I'm not really thinking about any of that right now. And it said, when my mom and dad stopped living together, I had a stepmom right away. And I was like, I bet you did! And, uh,


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[Assistant] Two weeks after Michelle passed away was Mother's Day. And I was like, oh dear God. So I talked to her school and I said, I'm gonna take her to Chicago. That's where all of Michelle's time was. And they're awesome. It's like all of Alice's cousins and aunts and uncles and they're just fun.


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[Assistant] That's a great idea. Take her away for that week, because that whole week we'll be talking about Mother's Day and that she's just not, you know.


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[Assistant] We went to Chicago, I filled the week with action and adventure and fun and cousins and sleepovers and she was, and I got through the week and then I, on Mother's Day that Sunday, we're gonna travel all day, I'm gonna fill it with hassle, fill it with excitement and keep her mind off of it and I did it!


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[Assistant] Did it. We're at the airport. We're at O'Hare. We're at the gate. We're about to get on the plane. We're gonna watch a movie together on our iPad. I did it. I kept it out of her head.


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[Assistant] The woman that was tearing our tickets at O'Hare, she was this older Polish woman, totally sweet, but as we gave her our tickets, she leaned down and said,


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[Assistant] Every holiday that comes up, like we got through 4th of July, but I'm terrified.


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[Assistant] Yeah, hey, my name is Hidar, uh, I, uh, just recently quit Lyft, uh, but I was working there for, uh, something like two and a half or three years, uh, as a PM.


[User] Please transcribe this text

[Assistant] Towards the end on creating new products for our riders and on the cancellations policy for the ride sharing product.


[User] Please transcribe this text

[Assistant] Uh, before that, uh, I was a PM at Postmates, uh, at a non-profit, uh, called Kiva, and then, uh, did some startup stuff for a while before that.


[User] Please transcribe this text

[Assistant] Uh, so I'm up here, I'm at Lyft, uh, I'm on the cancel side, let's say cancels are up, uh, 5%, which obviously is not a good thing, I wanna see why that happened.


[User] Please transcribe this text

[Assistant] Uh, and then, uh, you have like a magical dashboard and I can ask you whatever question.


[User] Please transcribe this text

[Assistant] Cool, okay. I just wanted to make sure I understand how we're defining cancels. So, first question.


[User] Please transcribe this text

[Assistant] Is this like, are we talking like rider versus driver cancels or like, is like the admins, like the system behind the scenes cancelling, uh.


[User] Please transcribe this text

[Assistant] I guess, yes or no questions. Is this driver, uh, cancels? Yes, it is.


[User] Please transcribe this text

[Assistant] Okay, so just to make sure our writer cancels, uh, different in any way, or is it just on the driver's side?


[User] Please transcribe this text

[Assistant] Okay, got it, got it. Uhm, has the way that we, uh, define the metric changed at all? Like as an example, like maybe the way we used to define it is, uh, you know, you requested the ride already.


[User] Please transcribe this text

[Assistant] Uh, instrumentation and see if there's like a technical problem with that. Uhm, sounds okay with you. Yeah, sounds good.


[User] Please transcribe this text

[Assistant] Uhm, maybe the metrics are being logged differently, but sounds like that's like...


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[Assistant] I don't know, maybe it's like a routine thing that hasn't had much of an impact, but who knows, we can come back to it. Typically when I want to like find the root cause behind this sort of thing,


[User] Please transcribe this text

[Assistant] I like to break it down into different types of like categories in which things might go wrong. A couple that come to mind right now, we can maybe think of more later.


[User] Please transcribe this text

[Assistant] Are, uh, like what's going on like in the physical world that people are in like using the product. It's like kind of marketplace specific stuff.


[User] Please transcribe this text

[Assistant] This is stuff like seasonality, like maybe time and location or something. So as a starting point, uhm, has this change, uh, did this, did this change happen, uh, like gradually, like decreased over time into what is now like.


[User] Please transcribe this text

[Assistant] Canceling up 5% or was there like a stark, like it used to be like the normal amounts and all of a sudden it's up 5% like within a day or something.


[User] Please transcribe this text

[Assistant] So cancels are up 5%, uh, from some point in the past, uh, was that point in the past, uh, like very recent and it's like a stark change, or has it given kind of gradually, uh, increasing up until where we are at now?


[User] Please transcribe this text

[Assistant] Yeah, that makes sense. It's like something fundamentally is different about the product, the marketplace, something, and it like just made like a step change. That makes sense. Cool.


[User] Please transcribe this text

[Assistant] Yeah, so maybe like, there isn't like a specific city or like a state in America or something, but it's like kind of across the board. Right. Okay, that makes sense. Uhm, cool.


[User] Please transcribe this text

[Assistant] City specific, but it's like a national holiday, I guess, uhm, going on.


[User] Please transcribe this text

[Assistant] I'm going to skip forward to a different category. Let's talk about maybe, uh, like technical, uh, you know, potential problems.


[User] Please transcribe this text

[Assistant] Uhm, is this, so I think lift only on iOS and Android, right? Maybe there's like a mobile product as well. Uhm, but like broadly, is there like a specific platform in which we're seeing this happen more?


[User] Please transcribe this text

[Assistant] Okay, that makes sense. And, uh, we'll get into like user behavior type stuff later, but since you're talking about driver cancels, I think, uh, you know, probably not worth taking too much into like the passenger app, at least quite yet.


[User] Please transcribe this text

[Assistant] Uh, but on the driver app, uh, I think, I imagine there's like different versions of the app and stuff like that, right? Um, if it's the same across all the platforms, is there maybe like a, you know, like a version of the app that, uh, it's happening more on like some of the older versions, for example, or anything like that.


[User] Please transcribe this text

[Assistant] Uh, cool. And then I guess this is maybe like half technical, half user behavior stuff, but is there any like experiment that we've launched recently, like as Lyft, like a,


[User] Please transcribe this text

[Assistant] I don't know, something that like maybe could have broken something and caused a bad experience that leads to more cancels or I guess like any new experience that we've launched.


[User] Please transcribe this text

[Assistant] Okay, interesting. Uhm, yeaah, I mean like intuitively doesn't feel to me like that would.


[User] Please transcribe this text

[Assistant] Have like a large cause and cancel. I actually prefer to keep digging, even though there's some idiosyncratic thing here.


[User] Please transcribe this text

[Assistant] Uhm, if nothing else, like fi- you know, yields like a bigger source of, uh, of problems, then, uh, maybe it'd be worth, like, doing some user research and asking drivers if the new color is, uh, somehow causing them to cancel more often, uh, if that sounds okay with you.


[User] Please transcribe this text

[Assistant] Uh, and just to like, kind of triple check here. So I think we've talked mostly about like, well, the example you gave at least was like a UI, uh, experiment, right?


[User] Please transcribe this text

[Assistant] Anything in the backend, like for example, like, uh, the matching algorithm might be different somehow and like matching drivers on a different criteria or anything happening there.


[User] Please transcribe this text

[Assistant] Okay, uhm, I guess the last thing that comes to mind for technical, uh, any like connectivity issues of any sort?


[User] Please transcribe this text

[Assistant] Uh, one of the first things that I would want to think about is like the funnel of like the experience here, right? So we have, uhm,


[User] Please transcribe this text

[Assistant] You know, presumably like there's an app open, uh, on the rider and the driver side.


[User] Please transcribe this text

[Assistant] Uh, set the destination, request a ride, they like, uh, basically like that's it, they can take to their destination.


[User] Please transcribe this text

[Assistant] Uhm, maybe I'll, I'll just like save it there and ask like, is there a specific step in that funnel from like app open, uhm, all the way to completing, uh, a ride, uh, that is, this is like disproportionately, uh, happening.


[User] Please transcribe this text

[Assistant] So presumably the driver gets asked if they want a ride, uh, and they can like choose to accept it or not, right?


[User] Please transcribe this text

[Assistant] Um, if they, unless we're like auto assigning, but let's say like we're not, at least in some cases.


[User] Please transcribe this text

[Assistant] Uhm, if a driver doesn't accept a ride, does that count as a cancel? Are we only talking after they accept?


[User] Please transcribe this text

[Assistant] Okay, got it. Uh, okay, let's get into this a bit more later.


[User] Please transcribe this text

[Assistant] Yeah, I guess I just want to like close that loop on the connectivity side for uhm, or is the app crashing at all? Like I think that's basically what I'm getting at is like, is uh, did the app, uh, are we seeing like app crashes like, uh, higher than normal?


[User] Please transcribe this text

[Assistant] Okay, yeaah, that makes sense. Uh, cool. Okay, so now let's maybe go full on into the user side.


[User] Please transcribe this text

[Assistant] Uhm, so I just want to wrap up the funnel thing. So the driver accepted, uh, the ride.


[User] Please transcribe this text

[Assistant] Uh, and this fitness point onwards, they might cancel.


[User] Please transcribe this text

[Assistant] Are we seeing, uh, a disproportionate amount of these, like, uh, increased cancellations happening?


[User] Please transcribe this text

[Assistant] Uhm, from when you, uh, from you accept the ride until when you're like at the location, like picking up the passenger.


[User] Please transcribe this text

[Assistant] You might cancel early on because of something, or later on because of something, right?


[User] Please transcribe this text

[Assistant] Are we seeing any like clustering of cancels? I guess is the question, uh, based on like the time between being, uh, dispatched to arriving at the pickup location.


[User] Please transcribe this text

[Assistant] Distance from the, uh, place where the driver was dispatched.


[User] Please transcribe this text

[Assistant] And the destination that they're being, or the pickup location they're being asked to drive towards has that distance.


[User] Please transcribe this text

[Assistant] Uh, change meaningfully recently? Is it like, is it on average longer, for example?


[User] Please transcribe this text

[Assistant] Is there anything from the drivers perspective that might...


[User] Please transcribe this text

[Assistant] Uh, I expect that, uh, you know, they'd prefer to do shorter rides, or shorter pickups at least, uhm, because, I dunno, like,


[User] Please transcribe this text

[Assistant] To do shorter pickups, right? So I guess the question is based on that, right? Uh, has the distance grown at all?


[User] Please transcribe this text

[Assistant] Maybe one thing that comes to mind is like a more macro thing. Uhm, have you seen anything like in the news? Like any public sentiment? Like a strike?


[User] Please transcribe this text

[Assistant] Okay, that makes sense. Uh, and then maybe, uh, two, yeah, I think two more things that come to mind, uh, in users. And then I have some competitive stuff I want to ask about.


[User] Please transcribe this text

[Assistant] Uhm, but on the, uh, so it's a marketplace. There's like two sides and you have to coordinate stuff, right?


[User] Please transcribe this text

[Assistant] Uh, cause I presume cancels are happening before the rider arrives. Actually, one thing to clarify.


[User] Please transcribe this text

[Assistant] Uh, oh no, you already said that it was happening near the dispatch. So presumably it's not happening when they're already there. So, uh, they couldn't interact physically. Uh, is there an increase in like passengers calling drivers?


[User] Please transcribe this text

[Assistant] Uh, we're dispatched. Uhm, so there's something to like maybe...


[User] Please transcribe this text

[Assistant] Incentivize them, even though they just started to cancel, they haven't invested too much yet and something more lucrative came up. So actually getting into competitive stuff.


[User] Please transcribe this text

[Assistant] Uh, or across the whole nation, rather, uh, there's other folks like, uh,


[User] Please transcribe this text

[Assistant] Uh, like via and Juno and stuff, but they're, they're not really across most of the platform. So it's maybe just focused on Uber, I guess.


[User] Please transcribe this text

[Assistant] Uh, fairly big recently, like a big product announcement or anything like that.


[User] Please transcribe this text

[Assistant] Okay, that makes sense. Uh, yeaah, I don't know if we're able to attribute, uh, like what marketing campaigns have Uber drivers gotten and split Lyft drivers by that.


[User] Please transcribe this text

[Assistant] You know, spend more time on Uber, like spend less time on Lyft explicitly, like either one, right? Uhm, I guess first question is like, do we have a way of knowing if, uh,


[User] Please transcribe this text

[Assistant] Uh, if you haven't lived to drivers, seen a specific type of, uh, like marketing, uh, copy from Uber.


[User] Please transcribe this text

[Assistant] Uber, uh, slash, like Uber plus Lyft drivers versus like just Lyft drivers. Uh, if we split it based on, uh, drivers who are just on Lyft versus drivers who are on Uber and Lyft, uh, is there a difference in cancellations, uh, there?


[User] Please transcribe this text

[Assistant] Glad you saw that. Okay, well I guess in that case then, uh, it must be something that's specific to Uber. Uhm, not to jump to conclusions too quickly, like maybe the people who drive for Uber and Lyft are, uh, like,


[User] Please transcribe this text

[Assistant] Predisposed to be like more savvy and Uber's not even doing anything, but they're just like picking and choosing between rides. Like it could just be naturally the case for switchers. Uh, but maybe if we get some qual, do we know if like Uber is like incentivizing them at all to, you know, pick their rides over?


[User] Please transcribe this text

[Assistant] Yeah, uh, just make sure I got that right. So, uh, I'm a PM on Lyft. It's like cancels really still.


[User] Please transcribe this text

[Assistant] Yeah, for sure. Uhm, yeah, so. You know, I'm sure this is grounded in like.


[User] Please transcribe this text

[Assistant] Uh, you know, we want to, we want to incentivize drivers to be on the platform and making sure that they, I think what they mostly care about is getting paid, but also having a good experience. Uh, so we probably want to make sure that they're getting paid commensurate with like the market rate for driving.


[User] Please transcribe this text

[Assistant] Uhm, right, so if they're getting paid more on Uber, we should consider maybe, uhm, paying them more and like increasing incentives to match. Uh, another option is, uh,


[User] Please transcribe this text

[Assistant] Get a warning and then eventually banned from the platform if you cancel too often or something. So you have to commit if you are to accept the ride. The only concern there is, uh,


[User] Please transcribe this text

[Assistant] Let's say like we extrapolate that, like, and it, you know, we do that and drivers still want to cancel.


[User] Please transcribe this text

[Assistant] Yeah, probably figure out like on the ops side, like, uh, what they're charging and like kind of match. Um, and you can start a separate experiment where.


[User] Please transcribe this text

[Assistant] Uhm, and we'd like to see how that affects, uh, like immediate, uh, you know, fulfillment rate of requested rides, uh, but also like the longer-term driver retention side.


[User] Please transcribe this text

[Assistant] Uh, I think with, uh, the experiment, uh, stuff that that was like, and we, you know, resolve it together, like in line, but, um, it would have been easy to just to check the very inverse of the control. So that was definitely a mess on my side to not, you know, proactively mention that. Um, and the only other thing is, uh, well, I think the, well, my interpretation of the point of this exercise.


[User] Please transcribe this text

[Assistant] Uh, is to see how someone like analytically breaks down like possible root causes and it's, it's more like an execution thing versus like a product sense thing. Um, but like it's always, it's always helpful to ground why we're saying what we're saying in, uh, like the user value or like the user perspective. Um, which I was trying to do at least with like the, you know, funnel, for example, or talking about like what my incentivized drivers to cancel. Uh, but I'm sure it could have done more of that in certain words.


[User] Please transcribe this text

[Assistant] Is, uh, like definitely don't be frustrated. I, I, for example, when I asked this question, I'll have a root cause and if the candidate like gets to it quickly, actually just change the root cause. It's like a little like a secret for anyone watching, but, um, the point is not to get to the answer, right? Like if you're getting a bunch of notes, it's actually probably a good sign. So long as you're like structurally, uh, you know, going through everything.


[User] Please transcribe this text

[Assistant] Mr. Martingale, Mr. Parker's secretary called from his office. He's supposed to meet Mr. Suzanne Renaud.


[User] Please transcribe this text

[Assistant] Still play poker here? Should be starting soon. Thanks.


[User] Please transcribe this text

[Assistant] Sometimes we talk about this era as if it was all wonderful.


[User] Please transcribe this text

[Assistant] This is when the city of Chicago, with help from the private industry, real estate and banks decided, well, we don't want black people living with white people. And that began a host of policies that I call the Jim Crow North.


[User] Please transcribe this text

[Assistant] The black belt just kept bursting by the seams because black people couldn't live anywhere else.


[User] Please transcribe this text

[Assistant] I find that people of all races seem to think that this is something that just naturally happened. Oh well, I just live around people who are like me.


[User] Please transcribe this text

[Assistant] A lot of places have not even started construction yet. They've still have been empty for more than a decade. That was the centerpiece of the plan for transformation. Overall, where did, where did people go? That's the big question.


[User] Please transcribe this text

[Assistant] But what happened is that the buildings came down at a much faster pace than anything that was being rebuilt. What we have found is that most displaced public housing residents have lived on a Section 8 voucher.


[User] Please transcribe this text

[Assistant] And those vouchers have placed them in racially and economically segregated communities on the south and west sides.


[User] Please transcribe this text

[Assistant] Three days later, the filming for The Wolf Princess officially began.


[User] Please transcribe this text

[Assistant] Undoubtedly, shooting a film was a brand new experience for the people in this world, but Roland had never expected them to become this crazy over it.


[User] Please transcribe this text

[Assistant] Since the very first day, it had caught the attention of all the witch union members.


[User] Please transcribe this text

[Assistant] Most of them had never seen a film, but this did not prevent them from imagining how marvelous it would be. Some of the cast were God's punishment witches.


[User] Please transcribe this text

[Assistant] They vividly described their experiences in the cinemas of the dream world, and so made this magic movie sound even more appealing.


[User] Please transcribe this text

[Assistant] If someone now asked the witches which location they wanted to visit the most, most of them would definitely choose the dream world.


[User] Please transcribe this text

[Assistant] The witch union members and the sleeping island witches, who were unable to get into the dream world, were particularly looking forward to this movie.


[User] Please transcribe this text

[Assistant] No one was willing to just spend their whole day eating, drinking, or playing cards anymore.


[User] Please transcribe this text

[Assistant] By the second day of filming, all of them, even Tilly, had applied to join the film shooting project.


[User] Please transcribe this text

[Assistant] Roland was surprised since. As far as he could remember, this was the first time Tilly had ever demanded something from him.


[User] Please transcribe this text

[Assistant] In the end, the roster of the cast and the crew members had to be changed several times to include the extra witches.


[User] Please transcribe this text

[Assistant] Rolland was more than happy to indulge them as long as it did not affect their work and productivity. These new members also brought the crew many surprises. Lightning was one such example. She replaced Amy to work as the cameraman.


[User] Please transcribe this text

[Assistant] In order to portray the two princesses happy childhood in a better light, the little girl took full advantage of her flying ability.


[User] Please transcribe this text

[Assistant] She flew up into the sky and then descended from that height to shoot a panorama of the snowy city.


[User] Please transcribe this text

[Assistant] She recorded a stream of pedestrians while flying along the streets.


[User] Please transcribe this text

[Assistant] After that, she captured all the images along the way as she flew into a small bedroom in the castle through a window which had many icicles on the frame.


[User] Please transcribe this text

[Assistant] Finally, she landed in the room to shoot a close-up of the Laughing Sisters in front of a burning fireplace.


[User] Please transcribe this text

[Assistant] Roland spent a great deal of time explaining camera language to the crew.


[User] Please transcribe this text

[Assistant] He even drew pictures to show them what he meant, even though he was not good at sketching at all.


[User] Please transcribe this text

[Assistant] In the middle of describing basic viewing angles and framing of shots to the crew, he spotted an exceptionally excited look in Mei's eyes.


[User] Please transcribe this text

[Assistant] The star of the western region was extremely talented in drama.


[User] Please transcribe this text

[Assistant] She could imagine a whole scene in her head and could take each prop and each person in that scene into consideration.


[User] Please transcribe this text

[Assistant] It was not an obvious advantage for a traditional theater actress, but it would become an incredibly important skill in filmmaking.


[User] Please transcribe this text

[Assistant] The other actress Irene, who was playing the younger sister of the wolf princess, was sorely lacking such a talent.


[User] Please transcribe this text

[Assistant] In the following days, Mei started to use the shooting skills she had learned from Roland.


[User] Please transcribe this text

[Assistant] Some of the scenes that she directed even reminded Roland of the modern movies.


[User] Please transcribe this text

[Assistant] When she filmed the scene where the exotic prince came to the palace, she began with close-ups of his jewel-encrusted boots, his golden cloak, silk shirt, and then his handsome smiling face.


[User] Please transcribe this text

[Assistant] After that, she panned out to show a long queue of gorgeously dressed servants behind him to show his grand entrance.


[User] Please transcribe this text

[Assistant] By the way, the man who played the prince was her husband, Carter Lannis.


[User] Please transcribe this text

[Assistant] Though Roland was reluctant to admit it, his chief knight was indeed the most handsome man in Neverwinter when dressed up.


[User] Please transcribe this text

[Assistant] The improvement in composition and directing was just one of the surprises.


[User] Please transcribe this text

[Assistant] The adoption of special effects was an even more amazing progress.


[User] Please transcribe this text

[Assistant] New ideas and new visual effects emerged every day.


[User] Please transcribe this text

[Assistant] Soraya's three-dimensional background was one such example. Another was Sharon's lightning effect.


[User] Please transcribe this text

[Assistant] If needed, Nightingale could use her mist, Molly her magic servant, and Shadow could create phantom illusions for even more special effects. Maggie played two roles in the movie.


[User] Please transcribe this text

[Assistant] In her pigeon form, she was a close friend of the Under Princess.


[User] Please transcribe this text

[Assistant] In her Devil Beast form, she was the Demon Lord's best warrior and would fight a fierce battle against the Wolf Princess on a snowy field.


[User] Please transcribe this text

[Assistant] The battle scenes they filmed could only be called groundbreaking.


[User] Please transcribe this text

[Assistant] Even Lotus and Honey got to contribute significantly to the production of the movie.


[User] Please transcribe this text

[Assistant] By the time they were just halfway through the filming of the movie, the number of crew members had already expanded to more than 300 people.


[User] Please transcribe this text

[Assistant] Apart from the witch union members, the sleeping spell witches and the tequila survivors were also attracted by this event.


[User] Please transcribe this text

[Assistant] In the end, this filmmaking process turned into a giant carnival for the witches.


[User] Please transcribe this text

[Assistant] Standing on top of the city wall, Roland looked down at the bustling crowd and sighed with emotion.


[User] Please transcribe this text

[Assistant] To his surprise, this magic movie brought the three witch organizations closer.


[User] Please transcribe this text

[Assistant] In the past, they had been like oil and water, refusing to mix. But now they seem to be able to along well with each other, as if they were one big family.


[User] Please transcribe this text

[Assistant] No matter what kind of abilities they had, now they work together for the same movie.


[User] Please transcribe this text

[Assistant] When they focused on doing their jobs well, they forget about their differences in strength and origin.


[User] Please transcribe this text

[Assistant] Gradually, this experience created a very special bond between them. For Roland, this was really a pleasant surprise. It was a cold day.


[User] Please transcribe this text

[Assistant] As Roland exhaled, he could see white vapor coming out of his mouth. He turned to look at Anna. Aren't you going down to have some fun with them?


[User] Please transcribe this text

[Assistant] In the beginning, Nightingale joined the film crew only when she was needed.


[User] Please transcribe this text

[Assistant] However, now she frolicked around with them all day long. No, I've lots of work to do. Anna showed her hands to Roland. Her sleeves were covered in oil.


[User] Please transcribe this text

[Assistant] The sizes of the internal combustion engine parts in the drawing aren't accurate enough. I still have to make adjustments and, huh, Roland blinked. And I have the most fun staying beside you. She smiled and rested her head on his shoulder.


[User] Please transcribe this text

[Assistant] The next moment, he felt her warm flames spread out to dispel the chill of the snow. He shut his mouth and enjoyed this peaceful moment with her.


[User] Please transcribe this text

[Assistant] After a long time, Anna said in a soft voice, the future you promised has arrived. He followed her gaze to look at the crew again.


[User] Please transcribe this text

[Assistant] Besides the witches, the common people also fitted in well. May was making gestures with her hands.


[User] Please transcribe this text

[Assistant] She seemed to be teaching Lorger and Carter how to act together. Irene was squatting by the side combing Maggie's hair.


[User] Please transcribe this text

[Assistant] The little girl was squinting her eyes and seemed to really be enjoying it.


[User] Please transcribe this text

[Assistant] Together with the God's Punishment witches, the new staff of the film crew was placing the props for the next scene.


[User] Please transcribe this text

[Assistant] Compared to a factory, which featured a clear division of labor, the film crew's style of working appeared more relaxed and harmonious.


[User] Please transcribe this text

[Assistant] On this snowy day, both the witches and the common people were working together with one heart and one mind. No, I have yet to fulfill all of my promises. Roland shook his head.


[User] Please transcribe this text

[Assistant] Are you referring to the situation of the other regions of Greycastle? Things are going to get better in those cities soon.


[User] Please transcribe this text

[Assistant] No, I didn't mean the relations between the witches and the common people. I meant something else, he replied with a smile.


[User] Please transcribe this text

[Assistant] I thought that I would need mountains of preparations to achieve this goal step by step, but now I feel that it's not that complicated.


[User] Please transcribe this text

[Assistant] As long as I take the first few steps, the rest of the problems will automatically resolve themselves in the process. Just like how this movie has progressed.


[User] Please transcribe this text

[Assistant] I haven't set up any rules or guidelines for it, but it has still turned out this well. It's even given me a lot of pleasant surprises. So what is it that you still have left to fulfill? Anna raised her head and blinked.


[User] Please transcribe this text

[Assistant] In her eyes that were as blue as a peaceful lake, he saw the reflection of snowflakes.


[User] Please transcribe this text

[Assistant] Ascend the throne as a king, roll and post, and then said word by word, and then marry you.


[User] Please transcribe this text

[Assistant] Roland heard Barov shouting anxiously outside his office.


[User] Please transcribe this text

[Assistant] It was only after the city hall director had run to his desk while panting heavily that Roland finally put down his teacup and asked, What should I think twice about? The coronation ceremony? No. I meant your wedding announcement. You are going to marry a witch and make her your queen.


[User] Please transcribe this text

[Assistant] Bare of glance toward the place behind Roland while wiping the sweat from his forehead.


[User] Please transcribe this text

[Assistant] Ah, your majesty, I'm afraid this isn't a proper way to handle the case. Roland was not surprised by Barov's objection at all.


[User] Please transcribe this text

[Assistant] He had anticipated as much when he first informed the city hall of his decision.


[User] Please transcribe this text

[Assistant] To remove the obstacles to his marriage to Anna, the City Hall would be the first group that he had to persuade.


[User] Please transcribe this text

[Assistant] After the months of demons, Neverwinter would send troops to the Feral Plains once again to eliminate the demons' latest outpost in Tequila.


[User] Please transcribe this text

[Assistant] Meanwhile, the City Hall would be busy carrying out the spring plowing plans, new construction projects, and trade programs.


[User] Please transcribe this text

[Assistant] The coming year would be an exceptionally busy year for Grey Castle, so it did not sound like a good idea to hold such a ceremony now.


[User] Please transcribe this text

[Assistant] According to tradition, preparing a coronation alone would need at least two to three months, not to mention that there was a wedding after it.


[User] Please transcribe this text

[Assistant] Preparing these activities would inevitably increase his administration's workload and thus would interfere with Neverwinter's production and military plans.


[User] Please transcribe this text

[Assistant] However, Roland did not make this decision on a sudden impulse.


[User] Please transcribe this text

[Assistant] Different from the previous winters, this winter was peaceful.


[User] Please transcribe this text

[Assistant] He wanted to seize this rare opportunity to hold both his coronation ceremony and his wedding, which would boost his subject's morale without costing him too much effort.


[User] Please transcribe this text

[Assistant] More importantly, he really hoped to redeem his promise to Anna as soon as possible.


[User] Please transcribe this text

[Assistant] Of course, as a feudal king, he could do whatever he wished just like the rest of the self-indulgent rulers throughout history who had imposed their personal values on others and thus had forced their foolish decisions to get implemented. However, he did not intend to become such a ruler.


[User] Please transcribe this text

[Assistant] He created this city hall, and he was confident that he could properly handle this case without turning against his own administration.


[User] Please transcribe this text

[Assistant] In Roland's view, exercising his power while staying within the boundaries of the rules would be a much better choice than abusing his power. Why? Roland knocked on the desk as he asked Bariff.


[User] Please transcribe this text

[Assistant] It's, it's because you need an heir, Barov said urgently. Everyone knows that a witch can never give you a child. There's a war on the horizon.


[User] Please transcribe this text

[Assistant] If some unexpected stroke of misfortune were to happen to you, the other nobles would covet your throne. An heir will make your people feel secure.


[User] Please transcribe this text

[Assistant] You could marry a lesser noble's daughter, Barov suggested. No one would oppose such a decision. You don't have to take her seriously.


[User] Please transcribe this text

[Assistant] You just need her to stand beside you on official occasions, and you can still do whatever you want. So you mean that Anna can't become the queen because she's a witch? Nightingale suddenly interrupted. I don't think Lady Anna will mind such superficial things. Barov coughed twice to cover his embarrassment. It's for the benefit of the country, your majesty.


[User] Please transcribe this text

[Assistant] If you find it hard to tell Lady Anna about this arrangement in person, I can pass on your words to her. You aren't her. How can you know that she won't mind?


[User] Please transcribe this text

[Assistant] I just need to find a legitimate heir to the throne to reassure my people. Find a legitimate heir? Barov was a little bit startled. Isn't this a good solution? Roland replied with a casual air.


[User] Please transcribe this text

[Assistant] After I defeated the Pope, I absorbed her entire lifespan. I actually don't need anyone to inherit the throne. That's why I was able to decide to marry Anna.


[User] Please transcribe this text

[Assistant] Unfortunately, there are only a few people like you who know about this matter.


[User] Please transcribe this text

[Assistant] Most of the subjects know little about magic power and thus probably won't believe it.


[User] Please transcribe this text

[Assistant] Under such circumstances, in order to give my people an inner sense of security, I must find an heir and let them pin their hopes on him. Am I right?


[User] Please transcribe this text

[Assistant] Since the battle at Cold Wind Ridge against the church, the senior officials of the city hall were aware that Roland had gone through a spiritual battle called the Battle of Souls, in which the winner could inherit everything from the loser.


[User] Please transcribe this text

[Assistant] They had found it hard to believe at first, but then the appearance of the tequila witches and their soul transfer technique had reduced their doubts about it.


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[Assistant] During the first United front meeting, Rowland had confirmed this rumor and had used this advantage to win Pash's trust.


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[Assistant] Ever since then, all the senior officials of the City Hall had bought the story that Roland now had a limitless life span.


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[Assistant] Yes, that's what I meant, Barov said, unaware that he was falling into a trap.


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[Assistant] As long as you have an heir, no one will oppose your marriage. I have a simpler way to solve this problem. Roll and shrugged.


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[Assistant] A year ago, when we attacked Hermes, I happened to find Gerald Wimbledon's mistress.


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[Assistant] Isn't it a better way to solve the problem? Gerald's child was indeed a good choice.


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[Assistant] He was not a threat to Roland and could be replaced at any time.


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[Assistant] Even though he might ultimately never become the king, he would still be widely discussed and could greatly raise the subject's spirits. Baros eyes shone with excitement.


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[Assistant] Seeing this, Roland knew that the chief director had already understood what he meant.


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[Assistant] Now, he did not need to do anything except tell the subjects about this boy and bring him to Neverwinter.


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[Assistant] As for the actual situation surrounding the little boy and his mother, he believed that the people would exert their imagination and creativity to make up their own legendary stories.


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[Assistant] If his mother is just a maid in a tavern, he can only be counted as a bastard child. We must give his mother a higher status.


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[Assistant] Otherwise, making him an heir will attract many disapproving comments. Fortunately, she's not a noble lady. It's much easier to control a civilian woman. Barov started to plan the whole thing in his heart. Roland felt his lips curling into a smile.


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[Assistant] Now he could avoid fighting a verbal battle against Barov to sell his ideas, unlike three years ago.


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[Assistant] The city hall director could easily follow his hints and help him plan out the whole thing.


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[Assistant] No one would doubt his words anymore, no matter how implausible they sounded, not even his claim of having eternal life.


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[Assistant] You go make a plan for this child and my coronation ceremony. We'll discuss the details later.


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[Assistant] Roland waved his hand to Baruff, indicating that he was dismissed.


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[Assistant] He glanced at Nightingale deliberately and found that she looked much calmer than he had expected. I just thought you would.


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[Assistant] You thought I would look miserable and feel depressed hearing this news? Nightingale gave him a cold stare. I think this wedding is already too late.


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[Assistant] If it wasn't for Anna, I wouldn't have let you get away with it so easily.


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[Assistant] Roland still remembered the relieved look on her face when she had appeared in front of him after disappearing for two days.


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[Assistant] He guessed that her change must have had something to do with the secret agreement between her and Anna.


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[Assistant] curious as he was, he still did not ask her about the secret.


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[Assistant] Now that the new administrative system had significantly sped up information transmission, the news about the king's coronation and wedding quickly spread from west to north, causing a stir along its way.


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[Assistant] In the past, this kind of news was usually spread by merchants and boatmen.


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[Assistant] Now, however, the local government of each town and city posted bulletins in the busiest streets and sent staff to explain them to the public.


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[Assistant] It seemed as if the government wanted every person to know the King's decision.


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[Assistant] Under such circumstances, the news became the hottest topic in all towns and cities within just a few days.


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[Assistant] Everybody was so fervently talking about it that they had even forgotten about the cold weather.


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[Assistant] As always, most civilians love to gather around a fireplace to drink ale and discuss the recent news and hearsay.


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[Assistant] This traditional recreational pastime for the people brought brisk business as well as various views and information to taverns. Covert Trumpeter was such a place.


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[Assistant] Black Hammer, the new owner of the tavern, grinned from ear to ear in these days.


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[Assistant] His business usually languished in winters, but this winter, his tavern was flourishing because of the news about the king's coronation and wedding.


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[Assistant] Seeing the rapid increase in his income, he felt really good.


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[Assistant] He predicted that his business would continue to boom until the end of the King's coronation ceremony.


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[Assistant] What a wise decision to hold the ceremony in the months of demons. He thought as his heart melted in gratitude.


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[Assistant] If he could meet his majesty in person now, he would immediately get on the ground to kiss his boots.


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[Assistant] After all, gold royals were the most adorable thing in the whole world.


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[Assistant] Unfortunately, as a former rat, he probably would not be allowed to meet Roland Wimbledon. He even seldom got a chance to meet Theo.


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[Assistant] Black Hammer knew his limits and never expected a sudden status upgrade.


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[Assistant] Theo was not a poor patrol leader or an ordinary guard of Prince Rollin anymore.


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[Assistant] Since Timothy's defeat, he had become the most powerful man in the Old King's City.


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[Assistant] He had easily sent the previous owner of Covert Trumpeter, Nagi, who had treated rats like crap to some remote place.


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[Assistant] In the cleanup operation against Black Street, Black Hammer and his friends had followed Theo's advice to split off from skeleton fingers.


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[Assistant] That was how they became official subjects of the city and took over this tavern. Black Hammer could never forget about Theo's help.


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[Assistant] He wanted to express his gratitude to him personally, so he planned to visit Theo's home with Silver Ring, Pot, and Little Finger before he left the old King City.


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[Assistant] Though this might cost him some gold royals, he believed that as long as he could keep a good relationship with Theo, he would earn them back sooner or later.


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[Assistant] Despite that, he also knew he should do his job properly. He needed to collect information for Theo.


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[Assistant] Once he heard some valuable information from some bragging trader or traveler, he would write it down and send it to the connector. At present, he was on watch for potential insurgents. There were some suspicious looking people on the sixth table. Do you really believe that's just a coincidence? A red-faced merchant grumbled.


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[Assistant] How come the king hastily arranged his coronation ceremony all of a sudden?


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[Assistant] Do you really believe he just happened to find his eldest brother's widow and son when he announced that he was going to marry a witch who can never bear a child? This statement was echoed by some people. I've heard that His Highness Gerald didn't like women at all. Someone stated that he had an affair with a young knight. How come he suddenly had a fiancé? Really? You aren't from here. Of course, you don't know anything.


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[Assistant] Unlike Prince Timothy and Prince Roland, he seldom attended banquets, so it's probably true. And think about it, the merchant spoke again.


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[Assistant] His majesty only said that he was going to bring them to Neverwinter. He didn't confirm that the child was Gerald's son. He did this on purpose.


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[Assistant] He wants us to discuss whether the boy is a lawful inheritor of the throne.


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[Assistant] When we focus on talking about where the boy's mother came from and whether he's an offspring of the Wimbledon family, either of which will take us at least several years.


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[Assistant] By then we would have forgotten about the most important thing. What exactly are you trying to say? What's the most important thing? The witches. He took a swig of wine and continued.


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[Assistant] They must have manipulated the king and created the so-called widow and child to distract our attention. They're scheming to control the whole Grey Castle. Everyone was in an uproar. Witches can make people. Yes, they're capable of making anything. The merchant exclaimed bitterly.


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[Assistant] They could make stones float on water, not to mention creating a person.


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[Assistant] Because of these evil stone things, no one comes to hire my ship anymore. Though, they may not be able to make a flawless person. That's why they made up this story. They need more time. When they succeed, they won't need the child anymore. Aha, you must be out of your mind.


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[Assistant] Do you think that His Majesty stays alone in the palace with only one god stone of retaliation?


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[Assistant] The crowd erupted into laughter, bringing cheer to the tavern. You guys, Hic, keep laughing.


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[Assistant] The witches have already produced some machine to replace the miners in Silver City and have filled all the inland rivers with their concrete ships. Soon it'll be your turn, and then we'll see who's laughing. The Merchant Rumbled.


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[Assistant] Well, it's not valuable information, but this guy sounds quite rebellious.


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[Assistant] With this thought in mind, Black Hammer took out his charcoal and a piece of paper to write down the features of the merchant.


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[Assistant] He also commented in this report that this man slandered the royal family and maliciously attacked the witches.


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[Assistant] After that, he folded the paper and inserted it into an inconspicuous slit in the wine cabinet.


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[Assistant] If nothing else, the police department would quickly respond to his report.


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[Assistant] He estimated that the merchant would get caught the moment he stepped out of the tavern.


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[Assistant] As for whether he was a rebel, he believed the interrogator would find out the answer. That was not his task.


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[Assistant] At this moment, Yorko was selecting clothes inside his residence in the inner city. How about this one?


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[Assistant] He asked as he lifted a formal high-collared garment made of fine material in front of himself. Will it make me look fat?


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[Assistant] The person he was asking was Denise Payton, the businesswoman he had met at the Kingdom of Dawn's King City.


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[Assistant] She was rolling on the bed and covered her bare chest with just a corner of the quilt. You never prepared so carefully when you were dating me. You haven't received an invitation yet.


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[Assistant] Do you intend to go to Neverwinter Wright after you heard the news? I'm an old friend of His Majesty. Invitations are for outsiders. I don't need it, said Yorko as he shook the garment. You haven't answered me. What about this garment?


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[Assistant] To be honest, you look almost the same no matter what you wear, said Denise as she yawned. I wasn't attracted by your appearance after all. By the way, when you leave for Neverwinter, what should I do? Ugh, he hesitated. If you want to have some fun, I can introduce you to some good. Not interested. Denise interrupted him right away. I prefer choosing targets by myself.


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[Assistant] Besides, is that how you treat a guest who came to you all the way from the city of glow? Yorko felt a little guilty. He sighed and asked, So, what do you want?


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[Assistant] The businesswoman smiled and replied, Take me to Neverwinter.


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[Assistant] I've long wished to meet the king who turned the kingdom of Dawn upside down. This.


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[Assistant] Since you're his old friend, the king will certainly invite you to attend his dinner party, right? Denise asked that she threw the quilt back and got out of the bed.


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[Assistant] She stepped to Yorko and continued, You only need to bring me there as your plus one. I've brought you to lots of banquets back in the city of Glow. You'll grant me the small request, won't you?


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[Assistant] She put her arms around his neck and whispered next to his ear, Relax, I know you plan to meet someone there. I won't interfere with you, and maybe I can help you.


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[Assistant] The news about Roland's coronation and wedding stirred up all the people, including both the officials and civilians.


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[Assistant] However, the king himself was completely unaware of this.


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[Assistant] A week later, a shallow water gunboat, the Roland, arrived at the city of Evernight in the northern region. Someone's peace was about to be shattered.


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[Assistant] Walking in the alleys, Olivia heard the snow scrunch under her feet. She felt her chest grow warmer.


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[Assistant] Every winter in the northern region, she found the sky to be gloomy. It was like a stone roof that covered her from above.


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[Assistant] Furthermore, all things on the ground below would be covered in snow.


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[Assistant] Apart from this dull seasonal landscape, she would also suffer from hunger and cold.


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[Assistant] This made winter a long and tiresome experience for everyone.


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[Assistant] Fortunately, this winter, she saw a brand new color in this gray world.


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[Assistant] It was even brighter than a rainbow and shone through the snowstorm like a dazzling star.


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[Assistant] When she was near it she could hardly wait to get closer to it. It came out from the little cottage she had rented.


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[Assistant] If she did not have to make a living for her family, she would never want to take one step away from it. It was her baby. It was Gerald Wimbledon's son.


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[Assistant] Every time when she held him in her arms, she felt as if she was holding the whole world.


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[Assistant] Thinking of her baby, Olivia subconsciously quickened her pace.


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[Assistant] However, after she turned into the last alley, her heart sank to the bottom. She spotted many footprints in the snow.


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[Assistant] They appeared to have come from another alley and led directly to the courtyard ahead. This courtyard was where she and her son were currently living. Here, all their neighbors were ordinary civilians.


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[Assistant] They seldom got visitors even during spring and summer, not to mention the months of demons.


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[Assistant] She could not understand why so many footprints had suddenly appeared here.


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[Assistant] She kept telling herself that they must have just been a bunch of robbers or refugees.


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[Assistant] Though this thought would make others afraid, it conversely would make her feel relieved. She entered the courtyard, shivering.


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[Assistant] Many patrol team members were standing in front of her cottage.


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[Assistant] Most of them wore soft armors, but one of them was apparently a knight.


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[Assistant] He dressed differently and wore a special badge which indicated that he served the camp family who ruled the northern region. No!


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[Assistant] All of a sudden, Olivia felt a burst of strength that came out of nowhere.


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[Assistant] She dropped the baby food that she had made great efforts to buy, lowered her head and dashed toward the door. At that moment, she thought she was going to her death.


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[Assistant] She was prepared to throw herself at the blade once someone pulled out their sword to block her, even if they did not mean to kill her on the spot.


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[Assistant] Unexpectedly no one stood out to stop her from rushing into the cottage. Instead, the crowd turned to the side to let her through.


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[Assistant] At the door of the cottage she stumbled over the threshold tearing her dress as her knees bruised from contact with the cold grindstone-like ground.


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[Assistant] Enduring the physical pain, she crawled non-stop toward the small bedroom with a face full of tears.


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[Assistant] She just wanted to meet her child for the last time but when she entered the room, she was stunned.


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[Assistant] A cyan-haired young lady sat at the head of the bed whilst coaxing the baby.


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[Assistant] The nanny Olivia had hired to take care of the child was standing by her side, displaying a look of respect, which one would use to their real boss. The lady raised her head and glanced at Olivia.


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[Assistant] Instantly, she understood that the lady was very peculiar.


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[Assistant] She found the lady to be beautiful, but could not describe her with any words that were usually used to depict a woman.


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[Assistant] She could not say that the lady was mild, fragile, charming or emotional.


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[Assistant] Even when she held the baby in her arms, she did not have the look of motherly love in her eyes at all.


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[Assistant] It seemed as if she was playing with a toy rather than amusing a child. Nice to meet you, the young lady said slowly. My name is Edith Cant. You should have heard of my name.


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[Assistant] The pearl of the northern region, Olivia's heart skipped a beat.


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[Assistant] She's the eldest daughter of Duke Kant, the legendary woman who can lead knights to charge in a battle. Edith Kant was a household name in the northern region. Even Gerald had mentioned her to Olivia many times.


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[Assistant] Some people even stated that she was a more difficult opponent than her father.


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[Assistant] Nice to meet you, your ladyship," said Olivia as she swallowed hard.


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[Assistant] She bent over to give a kowtow before asking, would you please tell me why you've come to my home? Edith waved her hand to the nanny.


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[Assistant] The nanny bowed and then she swiftly left the room, shutting the door.


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[Assistant] Seeing that, Olivia confirmed that this nanny must have been sent by the Kant family. Her child had been under their control all this time.


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[Assistant] Well, to make a long story short, the king ordered me to take this offspring of the Wimbledon family back to Neverwinter. And then, you'll execute him secretly? Olivia asked while breathing hard. If I wanted to kill him, I could do it anywhere. I wouldn't have to show up at your home at all.


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[Assistant] Edith unraveled the cloth around the baby's head and revealed his soft gray hair. His majesty needs him to appease the people. That's all. Olivia was dumbfounded. She could not get what Edith meant. Your ladyship, I still don't understand. It's not as complicated as you may think. The pearl of the northern region shrugged. Have you ever heard about witches?


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[Assistant] After hearing the whole story Olivia still spent a long time connecting the two together. She had never heard such an implausible plan.


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[Assistant] Roland Wimbledon was determined to marry a witch, so he decided to use Gerald's son to quell the doubts of the public.


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[Assistant] She was not familiar with Noble's way of doing things, but she instinctively felt something wrong in this arrangement.


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[Assistant] She wondered, as a king, does he really have to do this?


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[Assistant] She clenched her teeth and plucked up her courage before asking, Your Ladyship, forgive me for being bold. I can hardly believe this decision.


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[Assistant] Maybe his majesty thinks that he needs the baby now. But what if he changes his mind in the future? Skelo will. Skelo? Is it his name? Edith raised her eyebrow. It seems that you still don't understand your current situation. It's his majesty's command. You can't disobey it. Now, you've only two choices.


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[Assistant] Number one, you can get a large sum of hush money for which you must leave the kingdom and never come back again.


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[Assistant] Or number two, you can accompany him to Neverwinter, but you must hide your identity and claim to be a maid of a noble family. Tears were welling up in Olivia's eyes.


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[Assistant] If you choose to stay with the baby, you just need to conceal the fact that you are his real mother. Apart from that, you don't have to change anything. You can still look after him and watch him grow up.


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[Assistant] The noble family you served has already been eliminated by the church and Gerald's widow entrusted the child to you. That will be your story.


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[Assistant] Edith paused for a moment before adding, In addition, the king has already spread this news to all regions of the kingdom.


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[Assistant] In two or three days, you'll hear about it here in the Northern Region.


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[Assistant] If His Majesty really wanted you to die, why would he bother to tell this story to all his subjects? Does the Pearl of the Northern Region mean that? His Majesty, did this just to assure me that we'll be safe?


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[Assistant] Olivia touched her chest and recalled the night she had been in despair and had come to Prince Roland asking for help. Back then, he had indeed helped her.


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[Assistant] She did not know whether he had some ulterior motive at the time, but she had to admit that if it had not been for Roland, she would have been beaten to death by the tavern owner a long time ago. She took a deep breath and wiped the tears from her face.


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[Assistant] Her legs got numb after kneeling down for such a long time, but she still managed to control her body well enough to rise slowly from the ground. Your ladyship, may I ask, does this child have any chance to become a king? No. A meaningful look flickered beneath its eyes.


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[Assistant] Before I set off, His Majesty exhorted me to tell you that you'd better not have any illusion of the throne. Otherwise, you'll be very disappointed. Of course, this is just between us. Don't breathe a word to anyone else. No, your ladyship.


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[Assistant] I'll never be disappointed, as long as my son can grow up safely.


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[Assistant] That's my greatest wish, said Olivia with difficulty.


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[Assistant] She got slower and slower, as if she had to exert all her strength to say each word.


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[Assistant] But, bringing him to Neverwinter can't solve all the problems.


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[Assistant] What if someday His Majesty changes his mind and decides to make his own child the legitimate heir to the throne?


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[Assistant] When that happens, my son will become a thorn in their flesh and won't be able to survive.


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[Assistant] She looked directly into Edith's eyes and stressed each word with due strength.


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[Assistant] She stood tall before the pearl of the northern region and said, If you can't, it means the things I'm worried about will happen sooner or later.


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[Assistant] I can't set Gerald Wimbledon's only son on such a path. Your ladyship.


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[Assistant] Olivia did not want to take her child to Neverwinter while worrying that he would be executed a dozen years later.


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[Assistant] She did not like such long-term psychological tortures, nor did she wanna make such a groundless decision by herself.


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[Assistant] Given her status, she did not expect Edith to give an answer.


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[Assistant] She believed that even if Edith did have an explanation, she would never tell it to a maid of humble origin.


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[Assistant] However, she still demanded an explanation from her since that was all she could do for now.


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[Assistant] Olivia tried her best to stop herself from opening her eyes.


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[Assistant] She was afraid that if she took a look at the baby again she would hesitate. After a long time, the blade still did not arrive. Edith chuckled and said, I can. Olivia stared at her in disbelief.


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[Assistant] The Pearl of the Northern Region used lip language to tell Olivia the answer.


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[Assistant] It was completely beyond her imagination, but she somehow believed this incredible explanation at once, just like a drowning person who clutched the straw.


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[Assistant] She felt that she was persuaded by herself instead of being persuaded by Edith.


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[Assistant] The pearl of the northern region turned away and walked toward the door, leaving the crying baby to Olivia. We'll set out three days later. Remember to pack for your trip.


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[Assistant] Your ladyship, Olivia murmured when Edith walked past her.


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[Assistant] The tavern owner as well as one of his highness Gerald's guards probably know the truth about me and the child. I'll take care of it.


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[Assistant] You don't have to worry, replied Edith without looking back.


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[Assistant] When the pearl of the north left, Olivia held her baby in a warm embrace, as if she was afraid that he would disappear at any minute.


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[Assistant] Her heart was racing. She could not help asking herself if it was true.


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[Assistant] She deciphered the explanation by reading Edith's lips. It was a simple but fascinating phrase. Eternal life. This was the king's answer.


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[Assistant] Chapter 1013 The Future of the Northern Region


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[Assistant] Duke Calvin was waiting in the main hall when Edith returned to the castle. You only plan to stay in the city of Evernight for three days? It sounded to me that this mission will take time. You don't have to go back immediately. Why don't you stay here longer?


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[Assistant] Father, did you send someone to listen in on my conversation? Edith asked with a frown.


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[Assistant] If I ask you directly, will you explain everything to me clearly?


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[Assistant] The duke gave her a furious glare before adding, I learned this trick from you. It's better to search for the answer than to wait for it.


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[Assistant] The pearl of the northern region replied with a bark of laughter. Congratulations, you finally made some progress.


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[Assistant] Now, I don't have to worry too much about you in Neverwinter. The Duke grunted, you haven't answered my question.


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[Assistant] I can't stop you, but why do you have to take Lance to Neverwinter? Are you that attracted to Wimbledon? He would rather marry a witch than marry you. I don't get it.


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[Assistant] What the hell is the point of bringing Gerald's son to Neverwinter?


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[Assistant] You seem to be very unhappy with the fact that I can't become queen. Edith shot him a sideways glance and said,


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[Assistant] Or perhaps, you're just complaining that my future child can never become the heir to the throne?


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[Assistant] I still remember what you said to me when Timothy came to the northern region, and I know what you suggested to his majesty. Aye. I did that for your own good. Are you willing to see a humble maid bring her son to power? Calvin sounded much less aggressive now. Edith secretly sighed.


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[Assistant] Calvin Cant was a caring father, but he was not a wise man.


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[Assistant] Fortunately, the other nobles in the northern region were no better than him.


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[Assistant] Most of them were not capable enough to manage their own domains.


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[Assistant] Edith agreed with His Majesty's decision to abolish the aristocratic system.


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[Assistant] She thought that if she was the king, she would also not be able to tolerate such a group of idiots wasting her wealth.


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[Assistant] She understood the conventional thoughts of a traditional noble man, but she just couldn't say anything remotely nice to comfort her father at this moment.


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[Assistant] She enjoyed using her words as swords to hurt and torture others and sometimes even herself. A humble maid? No, father, you're wrong.


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[Assistant] Gerald Wimbledon loved her for a reason, said Edith with interest. That woman just lacks a status.


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[Assistant] If she was born into a noble family of the northern region, she would become more capable than you, not to mention my two younger brothers.


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[Assistant] In fact, what you should be the most thankful for is the ancestors of the Camp family.


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[Assistant] Without your title as an Earl, you would never have gotten what you have today.


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[Assistant] You probably wouldn't live any better than the ordinary traders on the streets.


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[Assistant] Just as she had expected, her father now looked very sour.


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[Assistant] She was reluctant to trust me at first, but once she made up her mind she gave me all the names of the people who may ruin her and her son's future. What a decisive woman.


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[Assistant] If Gerald's son comes to power one day, what will she do to me?


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[Assistant] After all, I once bullied her into going to Neverwinter with me. Edith chuckled. How will she torture me to vent her anger?


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[Assistant] Being a woman herself, she must know how to make a woman suffer. Enough.


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[Assistant] Even if his majesty doesn't mind it, I would never allow it to happen. She smoothed out her hair and walked to her father. Let's get back to business.


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[Assistant] I must return to Neverwinter as soon as possible since I don't want to miss any new changes in the city.


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[Assistant] Neverwinter is a fast developing place in the center of the power. Half a month is already long enough.


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[Assistant] If his majesty had not sent me to complete this task, I wouldn't have come back at all.