(S (S (NP (BASENP (DT An) (JJ annual) (NN survey)) (VP (VBN done) (PP (IN by) (NP (DT the) (NP (BASENP (NNP New) (NNP Zealand)) (NP (BASENP (NNPS Consumers) (POS ')) (NNP Institute))))))) (VP (VBZ has) (VP (VBN shown) (SBAR (IN that) (S (BASENP (EX there)) (VP (VBZ has) (VP (VP (VBN been) (BASENP (DT a) (JJ dramatic) (NN decline))) (PP (IN in) (NP (BASENP (NN satisfaction)) (PP (IN with) (NP (BASENP (DT the) (NNS respondents) (POS ')) (NP (BASENP (NN Internet) (NN service) (NNS providers)) (PRN (LRB -LRB-) (BASENP (NN ISP)) (RRB -RRB-)))))))))))))) (PERIOD .))