(S (BASENP (NNP Mr.) (NNP Russell)) (VP (VBD added) (COLON :) (QT (DQL ``) (QTC (S (NP (BASENP (NN Support)) (COMMA ,) (ADJP (CC both) (ADJP (JJ online) (CC and) (JJ offline)))) (VP (VBZ is) (NP (BASENP (DT a) (JJ key) (NN factor)) (PP (IN in) (NP (BASENP (NN satisfaction)) (PP (IN with) (BASENP (PRPD your) (NN ISP)))))))) (PERIOD .)) (DQR ''))))