After enrollment in Web services , Web-Only were more likely to log in compared to Phone/Web ( 21,832 / 28,410 , 76.85 % vs 23,920 / 56,892 , 42.04 % ; P < .001 ) , but less likely to return after their initial log-in ( 8766/21 ,832 , 40.15 % vs 13,966 / 23,920 , 58.39 % ; P < .001 ) .