What are Balance Watch credits?
Balance Watch monitors a loyalty account to alert you as soon as your balance changes. Points from American Express, Chase, Citi, Marriott, and Capital One don't always post instantly when you transfer them to partner loyalty programs.   
When you find award availability for a flight or hotel, transfer your points and then use this service to make sure you can confirm your reservation before the availability disappears. Once activated, AwardWallet will check your account frequently and send you a desktop, mobile, and email notification as soon as a change is detected.
The AwardWallet Merchant Lookup Tool allows users to search for merchants and identify how transactions with those merchants are coded for a credit card transaction. This is important to maximize earning the most amount of points you can with a specific credit card.  
Some of the most common bonus categories for credit card spend are grocery, gas, travel, and dining. However, not all merchant types are as easy to classify. To find out, simply search for the store in question in the Merchant Lookup Tool and it will display a list of confirmed credit cards that earn more than 1 point per dollar at that particular merchant.  
Here is a quick explainer video: