如果没有可用的pc蛋蛋软件下载官方网站商接听电话会发生什么？
if all available agents are busy, the call is transferred to the waiting queue. if that call isn’t answered within the admin’s set waiting time limit, it will either be sent to voicemail or forwarded to an agent’s backup phone number (personal cell phone number, home office phone number, etc.)
agents can access customer training via courses from the talkdesk academy, which contains videos, quizzes, and pdf files that make it easy to learn how the software works. talkdesk also has a robust online knowledge base for more immediate questions.