Key industry observations
- Investment is a fast-changing industry: 232 names in the TWT 2009 list of 500 largest AMs are not in the 2019 list
- Mandate and process trends have been broadly favouring drivers which enhance competitive edges and reduce the friction points in products through more advanced technology, lighter governance or more streamlined service
- Client requirements for returns are increasing which is tending to favour products that may involve higher risk
- The implications of Covid-19 for AMs are significant, particularly with respect to the use of technology, incorporation of ESG and evolution of culture
- The Covid-19 crisis has created conditions for more innovations to be put into practice – notably a remote working operating model, supported by technology
- Technology advancements, incorporating increasing digitalisation, have contributed to improvements in AMs’ service and delivery models
- The circumstances have also supported new leadership and cultural norms. Leadership communication has been stronger and more relevant as a result. Cultural progress has been evident through greater focus on: organisational purpose and stakeholder management; new ways to support and re-establish trust; and the sustainability nexus that links purpose, diversity & inclusion and ESG.