Terms and conditions for online and telephone orders
Welcome to Dream Catcher Beds website. The following Terms and Conditions apply only to orders placed via our website or via telephone orders placed with the sales team and website use. They do not affect your statutory rights. Your continued use of this website constitutes your agreement to be bound by these terms and conditions which shall also govern all transactions on the website or over the telephone to the exclusion of any other terms and conditions.
Dream Catcher Beds(“Dream Catcher Beds”, “we”, or “us”) reserves the right to change these terms and conditions from time to time without notice to you and any changes will take effect on the day they are posted. Any such changes will be posted on this section of the website and your continued use of the website constitutes your agreement to be bound by the prevailing terms and conditions. You will be requested to read and accept these terms and conditions every time you place an order. For this reason, we encourage you to review them whenever you use this website to ensure that you are familiar with the latest terms and conditions. We also recommend to all our customers to print and retain a copy of the terms and conditions for future reference.
Before you place an order, if you have any questions relating to these terms and conditions please contact our team by email or call us on 0151 260 5201 Monday-Friday 9.30am-4.30pm (excluding bank holidays)
- Purchase of products
1. Creating the Contract
1.1 After you have submitted your order you will receive an order acknowledgement email from us. Please note that this email is an acknowledgement and not acceptance of your order.
1.2 We reserve the right to decline all or part of any order for whatever reason and should this occur we will contact you with these details.
1.3 If we do cancel your order we will notify you by email and will refund to you any sum paid by you to us in respect of the contract as soon as possible, and in any event within 30 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
1.4 The creation of the contract between you and us will take place upon the successful delivery or collection of your order unless we have notified you that we do not accept your order as outlined in 1.2.
1.5 It is recommended that you retain all emails relating to your order.
1.6 The details of your specific order are filed by us. Should you want any information regarding your order you may contact us.
1.7 If you want to make any changes to your order, e-mail us or telephone us on 0151 260 5201 for further assistance. Please note that when merchandise is ordered at different times, we cannot guarantee colour matching due to variations between batches. Changing an order may cause a delay with your delivery time and may alter the price you have been quoted.
2.1 Your chosen payment type, (Debit card or credit card) will be charged when you submit your order at the final stage of the checkout.
2.2 We reserve the right to decline all or part of any payment for whatever reason and should this occur we will contact you with these details.
2.4 All prices and charges on this website are quoted in UK pounds. Prices include VAT unless otherwise stated but exclude delivery charges.
2.5 If we discover an error in the quoted price of goods that you have ordered, then we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling the order. If we are unable to contact you, we will treat the order as cancelled and you will receive a full refund.
- Security and Clearing
3.1 All credit and debit card payments that are made on our website are protected by a secure connection. This secure connection ensures that your credit and debit card is encrypted prior to transfer to the bank for authorisation.
3.2 As an additional security measure, no credit or debit card details submitted online are stored directly by us once your order has been processed. They are stored in encrypted form by our payment providers.
3.3 All credit and debit card payments made over the telephone are made securely and the Merchant copy of all receipts which we are required to keep by law are securely stored in a high specification strong room with access limited to a few trusted individuals within the company.
3.4 We reserve the right to cancel an order or query any card details we are given if we feel that there may be an issue of fraud, at any time, and we will provide full details to the relevant authorities to aid in Fraud Prevention.
- Delivery of goods to you
4.1 We will deliver the goods you have ordered to the address you give us for delivery at the time you place your order.
4.2 Your order will be dispatched within 1 working day of the order being placed and paid for in full. If, however, your order is delayed due to circumstances that are beyond our control, then we cannot accept any liability for any losses incurred as a consequence of that delay.
4.3 We do not have the storage space to store items for any period of time.
4.4 You will become the owner of the goods at the time of delivery provided we have received payment in full, however you will be liable for their loss or destruction in any case.
4.5 We do NOT deliver to Scotland, any of the Isles or anywhere outside of mainland UK. Collection may be arranged if you live in any of these areas by contacting us on 0151 260 5201.
4.6 We reserve the right to employ an outside courier as and when necessary, when we are unable to deliver using our own vehicle fleet.
4.7 All deliveries will be pre-booked and must be signed for. If you are out when our delivery team arrives, they will leave a card with a contact number for you to call them and arrange a delivery at a future date. Please note that there may be an additional charge for failed delivery where the failure to deliver is no fault of ours, or where less than 48 hours’ notice is given of a customer cancellation.
We, and all couriers acting on our behalf, offer a door to door service only. The onus is on you, the customer, to get the item into your home. Before placing an order, please check that the items of furniture will fit through any passages, stairwells, landings and doorways on the way to the destination room. Larger items may be delivered on a pallet, and the whole package including pallet will be delivered to your door, and it is your responsibility to dispose of the pallet and any packaging. We do advise customers to retain packaging until they are certain they will not be returning the item, as all items must be returned to us in the original packaging.
- Cooling Off Period (applicable to online orders only.)
6.1 Under the Consumer Contracts Regulations of 2014, you are entitled to cancel your contract, but only if you exercise this right no longer than 14 days after the day on which goods are received. This is the statutory cooling off period. After this period has expired there is no right to cancel.
6.2. Under UK law, the statutory cooling off period has certain exclusions:
i. Bespoke items. These are goods that have been ordered to the unique and exact specifications of a customer. Simply selecting a colour from a range of colours available or your product being made to order does not make your furniture bespoke under this clause. We would make it perfectly clear to you when ordering a bespoke item that is such and that it is excluded from the Consumer Contract Regulations.
ii. Pillows or mattress protectors that been taken out of its sealed packaging.
iii. Mattresses or divans that have not been used with a mattress protector.
iv. Self-assembly items have been partially assembled.
6.3 In order to exercise the right to cancel, you must inform us in writing via email or post including your order number as part of your correspondence.
Email or write to us at; 198 Breck Road Liverpool L5 6PX.
6.4 If you decide to cancel after receipt of the items, it is your responsibility to return the goods to us at your own cost or we do offer a collection service if you are unable to return your items and we charge a collection fee for our services. This must be done within 14 days of notification of your decision to cancel the contract.
6.5 Any refund will be in the same form of payment originally used for the purchase and will be made within 30 days of valid cancellation of contract. We do not cover supplementary delivery costs above this amount where you have used another type of delivery.
6.6. If returned goods have not been looked after by you with reasonable care and are not in the condition that they were in when they were delivered to you, we reserve the right to deduct from your refund any loss of value to the goods as a result of your use or damage.
- Damaged or Defective Goods
Every effort will be made to ensure that the goods you have ordered arrive undamaged and without defect.
However if the goods are found to be either damaged or defective in any way at the time of delivery, you have the right to the following options:
7.1 Report the Damage and receive replacement/repair.
Our Product Aftercare Team will then contact you to arrange a technician to visit and repair the problem to manufacturing standards, generally within 7 days. If he/she is unable to resolve the matter on the first visit and parts are required, we will endeavour to source them as quickly as possible.
In the event that a repair cannot be made, we will replace the furniture, or give a full refund including any delivery charges (where applicable). The goods that are deemed faulty revert to the ownership of Dream Catcher Beds and must be in our possession before monies are refunded.
7.2 Keep the goods
• If the furniture is usable, despite the damage, we are happy for you to go ahead and use it and keep it.
7.3 After Delivery: If the pre-existing fault or damage is discovered after delivery, you should contact us as soon as you notice the defect, or at the latest within 14 days of delivery of the goods, via our On-line store.
• i. Our customer care team will then contact you to arrange a technician to visit and inspect the goods and discuss your options including returning the goods or repairing the problem to manufacturing standards, generally within 14 days. If he/she is unable to resolve the matter on the first visit and parts are required, we will endeavour to source them as quickly as possible.
• ii. In the event that a repair cannot be made, we will replace the furniture, offer a reselection to the value of the purchase price less any discounts or give a full refund including any delivery charges (where applicable). The goods that are deemed faulty revert to the ownership of Dream Catcher Beds and must be in our possession before monies are refunded. A refund may be subject to a usage charge depending on the period of time that has elapsed since delivery.
7.4 Faults that develop after 14 days of Delivery: In the unlikely event that one of our items is to develop a fault after 14 days, please call us on 0151 260 5201 or Email. Your options may vary depending on the individual circumstances including the length of time that you have had the item and the nature of the fault.
- Cancellation by Us
8.1 We reserve the right not to accept any order request if:
8.1.1 we have insufficient stock to deliver the goods you have ordered;
8.1.2 we do not deliver to your area;
8.1.3 one or more of the goods ordered was incorrectly described or priced on the website;
8.1.4 the payment transaction is not authorised; or
8.1.5 you have not complied with the provisions of paragraph 12 of these terms and conditions.
8.2 If we do cancel your contract we will notify you by email and will refund to you any sum paid by you to us in respect of the contract as soon as possible, and in any event within 30 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
- Stock Levels
As far as reasonably possible all products featured to buy on the website are either in stock and available at the time of ordering, or are produced to order with the anticipated lead-time published on site
- Unforeseen Circumstances
While every effort is made to meet our customers’ demands, cancellations or variations may be necessary as a result of an Act of God, war, strike, lockout, labour dispute, fire, flood, drought, or other causes beyond our reasonable control.
- Complaints and Remarks
11.1 If you have a complaint or a particular remark to make please do not hesitate to contact us immediately by telephone or email, the details of which are contained under the “Contact Us” page.
11.2 Any complaint will be dealt with fairly, effectively and confidentially. Your statutory rights as a consumer are unaffected.12. Contractual Capacity
12.1 In order to be eligible to enter into a contract with us to purchase goods through the website you must:-
12.1.1 provide the required information including your real name, payment details including your card address; your delivery address if different from your card address; email address and telephone number;
12.1.2 be over the age of 18.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforce-ability of any other part of these terms and conditions will not be affected.
These terms and conditions shall be governed by and construed in accordance with English law and you hereby agree to be subject to the non-exclusive jurisdiction of the Courts of England and Wales. All contracts are concluded in English.
- Data Protection and Privacy
Information you provide to us remains confidential. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998. We collect information about you for two reasons: firstly, to process your order and, secondly, to provide you with the best possible service. You specifically authorise us to transmit information to or to obtain information about you from third parties (including, but not limited to, your debit or credit card number), to authenticate your identity, to validate your debit or credit card and to authorise the transaction. You acknowledge that you consent to the processing of such information.
- Entire Agreement
16.1 These terms and conditions together with our current website prices, delivery details, and contact details set out the whole of our agreement relating to the supply of goods to you by us. Neither Dream Catcher Beds nor you may alter the terms of any agreement without the agreement in writing of the other.
- Structural Guarantee Terms & Conditions
01. Proof of purchase is the responsibility of the purchaser.
02. General wear and tear, including staining, excessive soiling, abrasion, tears and burns, accidental damage, natural cushion interior settlement and flattening and normal bed filling settlement are excluded.
03. The cracking of wood due to extreme changes in room humidity or direct heat source (air conditioning and radiators) is excluded.
04. Dye transfer from non-colourfast plastics, fabrics and clothing (including denim and throws), damage or delamination of the product or finish caused as a result of contamination through contact with hair products and body products or other cosmetic applications such as tanning lotions is excluded.
05. The guarantee is non-transferable and valid from the date of original purchase only.
06. Consistent with meeting its obligations under this guarantee, we reserve the right to undertake the least cost option to itself. This may involve rectifying the problem, arranging for the unsatisfactory component to be replaced or refunding part of the original purchase price.
07. If goods are exchanged, or a total refund is given, the goods that are deemed faulty revert to the ownership of Dream Catcher Beds
08. The amount of any claim under the guarantee shall be limited to the original purchase price paid for the unsatisfactory merchandise.
09. This guarantee does not extend to non-domestic usage, nor to goods which are taken outside the UK.
10. The guarantee may be invalidated if the purchaser does not follow or carry out proper care procedures as outlined in this leaflet or in accordance with the manufacturer’s recommendations where applicable, or where the product has been adapted, abused or altered.
11. The above conditions are not intended to affect your statutory consumer rights under the Sale and Supply of Goods to Consumer’s Regulations 2002.
- Intellectual property rights
The content of this Website is copyrighted © Dream Catcher Beds 2019 (or its third-party licensors). You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us (or our licensors). You may not copy, reproduce, change, modify, license, transmit or sell any material or content contained herein and you are permitted to use this material only as expressly authorised by us (or our licensors).
Dream Catcher Beds is providing this Website on an “as is” basis and makes no representations or warranties of any kind, whether express or implied, in relation to this Website or its contents and disclaims all such representations and warranties. In addition, we make no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information on this Website. The information contained in this Website may contain technical inaccuracies or typographical errors. All liability of Dream Catcher Beds howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
Neither Dream Catcher Beds nor any of its directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this Website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
Dream Catcher Beds accepts no liability for any information or content contained in external third party websites which link to or from this Website.
Notwithstanding the foregoing, none of these exclusions and limitations are intended to limit any rights you may have as a consumer, under local or other statutory rights nor in any way to exclude or limit our liability to you, for death or personal injury resulting from our negligence or that of our employees and/or agents.
The information we collect and how we use it
When you register with us, we need to know your name, postal address and email address.
We gather this information to allow us to communicate with you about our products and promotions.
In order to purchase on the website, we need to know your name, postal address, email address, telephone number, and, if you are paying by card, your debit or credit card number and expiry date.
We gather this information to allow us to process your order and to provide you with the best possible service. The relevant information is then used by us, our agents and sub-contractors to authenticate your identity, to validate your debit or credit card, to authorise the transaction and to communicate with you on any matter relating to the provision of the service in general. You specifically authorise us to transmit information to or to obtain information about you from third parties for these purposes.
If any of the information that you have provided to us changes, for example if you change your email address or if you wish to cancel your registration, please let us know the correct details by contacting us by phone or email.
We may wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please contact us.
Contact and communication
Anybody who contacts the Dream Catcher Beds website or Dream Catcher Beds does so at their own discretion and therefore provide any personal details at their own risk. All personal information received by Dream Catcher Beds is kept private and stored securely until such as time as it is no longer required, as detailed in the Data Protection Act 2018.