BROOKFIELD, Wis.--(BUSINESS WIRE)--
Inc. (NASDAQ: FISV), a leading global provider of financial services
technology solutions, announced today that it has established a partner
relationship with TOPS
Software, a leading provider of property management software
products and services, to make payment processing faster and more
efficient for property managers. Fiserv clients who use the RemitStream®
Exception Handling property management solution and also use TOPS
Condo/HOA management software are now able to automatically resolve
exceptions during payment processing through integration of homeowner
data between the two solutions.
As a TOPS Authorized Integration Partner, Fiserv worked with TOPS to
create a specialized file that is in a specific format for loading into
the Fiserv processing system without any further manipulation. The data
file is used to create "accept," "stop" and "name and address lookup"
files that are used during the front-end of payment processing to reduce
exceptions that require manual handling by property managers. Fiserv
clients who are using the TOPS Professional accounting software will
have the file format automatically available in their software.
"We know that many of the property managers who use RemitStream
Exception Handling also use the TOPS solution, so to make the exceptions
handling process easier and faster, we worked with TOPS to create this
specialized data extract file," said Anna Quinlan, president, Item
Processing and Remittance Solutions, Fiserv. "The data in this file is
used to augment missing information during processing, which reduces
exception items that require manual intervention so property managers
can get those payments processed quickly."
"For many of our property management and HOA clients, payments with
missing or wrong information continue to be a costly and time-consuming
issue. To address this major issue for our clients, we subscribe to the
RemitStream Exception Handling service from Fiserv," said Jim Salin,
executive vice president and business development manager, Pacific
Western Bank. "Automated exception processing is a huge benefit to
our clients. The partnership between Fiserv and TOPS is important to our
clients because it helps automate many of the decisions about exception
items previously handled by our clients' employees."
These property management solutions are part of the RemitStream
receivables management portfolio that includes wholesale, retail,
whole-tail, image, remote capture and industry-specific lockbox
services. Designed for financial institutions that receive and process
large numbers of payments each month, these solutions also provide a
service platform for corporate clients across a wide range of industries
that collect such payments from their own customers.
About TOPS Software
TOPS is the industry leading Community Management software solution.
TOPS is in use in over 2,400 organizations to manage millions of homes.
TOPS is a complete accounting and property management system that brings
all facets of community management together in one, integrated system.
Fiserv, Inc. (NASDAQ: FISV) is a leading global technology provider
serving the financial services industry driving innovation in payments,
processing services, risk and compliance, customer and channel
management, and business insights and optimization. For more
information, visit www.fiserv.com.
Senior PR Manager
Director, Public Relations
Source: Fiserv, Inc.
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