Professional listening in the workplace; understanding and applying small talk strategies to get along in the workplace, high quality of customer service and handling complaints professionally, workplace meetings, agendas, motions, minutes taking, and appropriate business vocabulary. The course explores working with managers and co-workers from different cultures, experiencing yourself in the workplace and customer service strategies.
Business English teaches students how to write and edit business correspondence including common business idioms, numeracy language and vocabulary to help them succeed in the workplace. The course also covers inter-cultural communication in a multi-cultural workplace, using listening and speaking skills to be understood and show understanding, and negotiating in the workplace. Continue reading
This Career Package trains students on how to identify, read, write, and edit business correspondence such as memos, letters, and emails. Students will learn common business idioms, numeracy language and vocabulary to help them succeed in the workplace. Students will learn to communicate effectively and gain the necessary communication skills by improving their Essential Skills. They will understand the concept of effective communication, both face to face and on the telephone and will be able to perform appropriately in role play situations. Student will also learn to operate a multiple line switchboard system and understand the function of each feature. Continue reading