Closing a change request
The final stage of a change request is to close it. This may be done when all previous steps have been completed and the change is no longer active, however closing a change request may occur at any-time, and for any reason.
To close a change, click the “Close” button on the side-status bar. This will take you to the close tab where you can enter the following information:
Close Date: Defaults to the current date/time. Can be over-written.
Closed By: Defaults to the current person. Can be over-written.
Change Result: Select from the list the appropriate Change Results. The list includes the following options:
- Successful: Use for a successful change.
- Failed: Use when the change failed. An additional “Unsuccessful reason” box will enable.
- Rolled-back: Use for when the change failed, but was rolled-back. An additional “Unsuccessful reason” box will enable.
- Cancelled: Use for when the change was cancelled for any reason. An additional “Unsuccessful reason” box will enable.
Close Details: A free-text area to enter additional closure notes.
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