Host winds had a emergency maintenance and since then my website started having issues and it started going offline again and...더 많이 보기
again, I told them to fix it everyday for 8 days and They DID not fix the issue which was caused by them, I was in a loss for more than $2500 usd when my website was offline. Now the hosting is cancelled and they are not even refunding the money I paid them I have tried everything to get the money back from them but they keep sending their TOS to me. It wasn't my fault that their server was faulty or whatever but I paid the price and lost a lot of money. I would have stayed there if they had fixed the VPS but I was tired of creating tickets and sending messages in live chat. I had started more than 10 conversations including tickets with them. After a while I filed BBB complaint against them and they only replied once and replied their TOS as they did before and ignored me on BBB and there were no further replies from them I paid over $1500 CAD, They are just holding my $500 hostage which I have in their balance and they are not refunding me the rest of the money which i spent. it was those a little longer than a month only. Now the only option I have is to file a case in a small claims court because it was their mistake that the website was having problems and it was not fixed and I waited a long time for it to get fixed Therefore I want a refund which is still not provided to me. My father and my grandmother passed away in 2020 and I am going through depression after all that still there are people who scam small business owners me for thier hard earned money. Hostwinds you made a mistake then accept it and give me my refund.
Primary domain name was INCLUDED with hosting and for several years all I recieved was notice to renew and they renewed the d...더 많이 보기
omain name automatically.
They sent a renewal 10/01/19 as usual and I renewed. Suddenly and with NO NOTICE and NO WARNING the put the domain name into redemption status and my site and Email stopped working.
They are blaming me for not renewing the domain name! I asked why they gave NO NOTICE and they claimed they had so it MUST be MY fault for not keeping the info up to date. The info has NOT changes once in the YEARS I used Webmasters and they had no problem sending the notice to renew hosting.
They screwed up and refuse to take responsibility. I now have to pay $150 for them to 'try' to get the domain name back.
If they make a mistake and own it and fix it, I have no problem, but them to make excuses and flat out LIE about it is just unacceptable. Avoid this place!