Voted Best Answer
Feb 26, 2016 - 09:40 AM
The first topic around software publishers and version maintenance is managed via the Software Recognition Service. For reporting purposes you can utilize the "application family" level to ensure that both your Macromedia Dreamweaver and Adobe Dreamweaver products are grouped into the same Dreamweaver product family. Transfers of license entitlements between versions where the publisher has changed between different versions is automated via the upgrade and downgrade rights. Taking the maintenance period of your previous software (Macromedia Dreamweaver) and the release date of the next version (Adobe Dreamweaver) into account to validate your eligibility.
Although we make every effort to do a lot of this work for you (so you don’t have to!), the customer always has the final say in how products are named within Snow License Manager. This can either be done locally, or our Software Recognition Service team will work with you to make amends to the global software recognition database, so that other Snow users can benefit too.
With regards to adding new software, normally you don’t need to do a thing. On the rare occasion that a software install is not recognized, it is automatically reported to our SRS team and they take responsibility for adding the application to the global software recognition database. Typically, new applications on the Windows operating system are added to the global directory in less than a week from the first Snow customer reporting them.
Our local support team will be more than happy to talk you through these options in more detail.