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In groundbreaking research, Daniel Goleman found that virtually 80 percent to 90 percent of the competencies that differentiate top performance are in the domain of emotional intelligence (EQ), often referred to as soft skills.
Soft skills include competencies such as self-awareness, communicating effectively, listening, managing conflict and change, building trust and influence, empathy, resilience and behavioral self-management.
Appropriate training and technical skills may open doors, but they alone cannot guarantee a good hire or a successful career. As one young MBA ...