Item still under warranty - how should I return it? Hi,I'm having problems with this toothbrush.. since it's still under warranty, I was wondering how I should return this item. There seems to be a manufacturing defect in the product that came to the fore after I used it for close to a year. The warranty is for 2 years. If anybody can tell me how to return this item for a full refund, I really appreciate it.Thanks. Item still under warranty - how should I return it? Hi,I'm having problems with this toothbrush.. since it's still under warranty, I was wondering how I should return this item.... » Read More Item still under warranty - how should I return it? Hi,I'm having problems with this toothbrush.. since it's still under warranty, I was wondering how I should return this item. There seems to be a manufacturing defect in the product that came to the fore after I used it for close to a year. The warranty is for 2 years. If anybody can tell me how to return this item for a full refund, I really appreciate it.Thanks. « Show Less
1807637
I'm not sure you understand how warranty works. Warranty means that if during warranty period product becomes defective Manufacturer will fix or replace it, not provide you with full refund. Contact manufacturer and they should help you with your problem.
1807638
Just call up the manufacturer, let them know the situation and they'll tell you where to send it back. You must have your receipt. Also, you'll probably incur the expense of shipping it back to them. I just returned a TANITA IronMan scale that came with a 10 yr. guarantee, and that stopped working after 6 years. TANITA decided not to fix it and sent me a brand new scale. I'm sure Philips Sonicare will be just as reliable. Take advantage of the guarantee.
1811212
We do not accept returned used items for health reasons. If your product has been damaged then we may send you a replacement if the issue is a manufacturers defect. Please let us know if we can assist you any further. Thanks.
1582841
I think return it. I have had mine along time and it has thankfully never had such or any problems. I can't helpSorry
413469
That's a tough one to respond to. If it is a genuine Sony battery and there is no obvious damage, I would certainly try returning it. I don't know what the warranty is, but I would suspect it might be a year. Batteries are mass produced and like any mass produced item, you are bound to get a defect every now and then that makes it out of the factory. I've had no problem with mine, but yours is several months older.Good luck.
2129950
Warranty and return are two different issues which you can not mix them together. We have 30 days return policy which means First 30 days buyers can return the unit for any reasons for full refund. Also we offer one year warranty which starts from the day you receive and covers any issues that you might have with that unit for up to one year and if it needs to get fixed we will fix it for free. Again Return is to return the item for refund and warranty is to have technical support for repairs which in this case is for up to one year. Dear Wendy, If you still have question about warranty and return please contact us at 818-834-6633. Thank you, Warranty and return are two different issues which you can not mix them together. We have 30 days return policy which means First 30 days buyers can return the unit for any reasons for full refund. Also we offer one year warranty which starts from the day you receive and covers any issues that you might have with that unit for up to one year and if it needs to get fixed we will fix it for free. Again Return is to return the item for refund and warranty is to have technical support for repairs which in this case is for up to one year. Dear Wendy, If you still have question about warranty and... » Read More Warranty and return are two different issues which you can not mix them together. We have 30 days return policy which means First 30 days buyers can return the unit for any reasons for full refund. Also we offer one year warranty which starts from the day you receive and covers any issues that you might have with that unit for up to one year and if it needs to get fixed we will fix it for free. Again Return is to return the item for refund and warranty is to have technical support for repairs which in this case is for up to one year. Dear Wendy, If you still have question about warranty and return please contact us at 818-834-6633. Thank you, « Show Less
1137638
They give you 2 months to send back the board if it is defective or anything is bad. Then they will send you a new one. I am not sure if that is the warranty given by the manufacturer or amazon... please let me know if you get to know more than that. Grip of my board was not glued well when i got the board but i didn't know i could replace the item until the warranty ended.
139525
Hi Chen, the warranty is a money back guarantee. Not happy at any time? No need to return it to Amazon, just drop us a note with your order number and we'll refund your purchase price.
2232866
If you have the sales receipt, and it is within the warranty period, try to exchange it. It could be defective.
412827
I am not sure what you're asking but I WOULD NOT purchase from this company! I bought one through a LIving Social, kept it new in box for a year, to give as a gift to my daughter, and when I presented it to her, it did not work and they would not replace it. They sent me a % off coupon for a new toothbrush, which was ridiculous... why would I buy from this company ever again? I would go with a more established brand that will back up their product.Hope this helps!
1971118
There is a 1 year manufacturers warranty and 100% satisfaction guarantee. So far mine is working just fine. Haven't found enough info myself on returned items to see how people are treated. Usually if you buy through Amazon, there isn't an issue. Also if you purchase with a credit card you sometimes have an additional automatic warranty. Just some thoughts.
915719
I am having the unevenness in power just two months after the two year warranty expired :(I still like the Oral-B toothbrush but I think I will buy a cheaper version! I mean if it's going to die every two years.... *shrug*
1596112
The product was returned for whatever reason it then goes through factory testing to verify it still works and/or repair if necessary. It may or may not have been repaired, maybe the customer returned it because they decided they just didn't want it or some other personal reason. You could get lucky and find it lasts a long time - or not.
300235
If you bought it through Amazon you should return it through Amazon since it was not a result of an accident where the warranty would come into play. It was a defect of a product sold through Amazon.
145126
I just got the brush off twice by Amazon customer service for two items that dropped in price ONE business day after I purchased them. I have been the recipient of refunds in the past (over a year ago) and now they appear to have discontinued this courtesy. I am seriously considering returning the items purchased and washing my hands of Amazon for good.
1584730
Good morning, Jennifer. If you're unhappy with the item, you have 90 days to return it. However, if the item is damaged or defective, you have one year from the date of purchase to return it. I hope you find this information helpful. Adreanna, Plow & Hearth Customer Service
280952
That was our experience. The company on has a one month warranty and two month return. Rather than post a negative review, as I did, why not threaten them with a negative review? At that point, there will be two bad reviews, which means that no one who reads reviews will ever buy their product. Maybe they will give you a refund. Unfortunately, we are out our investment.
1904415
You should be able to, but I wouldn't do it. It would probably void the warranty. Phillips is known for having excellent warranties on their products. If you call sonicare I'm sure they'll send you a replacement toothbrush. They've done it for me in the past when one of their products fails.