I bought the 42 x 30 inch mat I haven't being able to use it as being packed in half for shipping and unable to flatten it, what can I do to fix it
1781667
you might be able to do it with a hair dryer, applying heat to the crease might flatten it out a bit.
1875708
I have two mats - both still in new condition EXCEPT that both are raised up around all edges. I don't remember ever even having a warranty info. Has anyone contacted the company and heard back from them yet .
45287
Be sure to lay it out on a flat surface for about 24 hours. It should flatten out ok. Mine was shipped in a box and the mattress was pretty much rolled in a ball. I honestly don't see how they got it like that but it was ok within 24 hours.
1752787
I had the same problem but that is just the first of many. The slats are OK being all the same size but the drill holes on one of the three bars that hold the seat together are in the wrong place and I could not finish the glider. It is still sitting in my living room not finished. Not even the seller could solve the problem. I would not buy it again. The parts are defective for assembly and I don't know what to do. I definitely would not buy it. Send it back......
34216
Get a twin sized sheet... Or a mat. It's a small company, so sometimes they're out of certain things... But I highly recommend the mat.
1008518
That was my issue. The width listed is not of the bed but of the bed plus ladder (while slopes outward). So turned out not to fit. Note that shipping to return this bed can cost as much as the bed itself and the supplier does not cover return shipping. So if you get it and it is the wrong size you either end up paying, say, $500 in return shipping or have to try to sell it on Craigslist, eBay, or similar. I explained my situation to supplier and they were going to try to help me, but then ... no response.
1285972
Good luck! My table showed up with the ends all beat up. I reported the situation to the company and never received a reply from them or Amazon. No longer buying furniture from Amazon.
263900
didn't have that problem. what I would do is contact who you got it from and ask for an exchange or refund.it might be just a default in that one. it did settle when the box spring and matters was added.
95599
The one I received flattened out immediately! I love this mat. Another mat that I ordered (different brand) has yet to flatten out after six months of use. Maybe you can exchange the one you received.
1226441
I just followed the directions. I took a damp paper towel and a small amount of dish soap and cleaned it. I took more damp towels and wiped it to rinse. Then I took a small amount of shortening and lightly covered it. It worked fine for me by doing that. There are instructions online too. If you Google "care of the mat" it will come up. I've had no issues with mine.
1287367
I love the mat but it didn't come with instructions. Mine is getting dirty in the middle so I'm going to try washing it on gentle cycle and letting it air dry.
1207873
We had a similar problem. There was a slippage inside. I am not sure what was done to it, but it is working now. Ours happen when it was brand new. We thought something got knocked loose during shipping
1645244
I have recently moved. and it's still packed. but if I remember right the little band turns and it loosens and you put them in and then tighten them. if you can't get it. I will keep checking back and as soon as I unpack it , I will check here. or ask the seller maybe ? Sorry I don't think I"m much help
1243001
I suggest contacting the vendor you got it from directly. That's what I plan to do. In the processes of trying to move our California King bed to rearrange the room my husband and I have managed to split the wood away from on the head board
588689
Yes, our mat lies flat. It came rolled up in a large tube. I would guess, that if you bought the game that comes in a box, which means the mat is folded, that it would not normally lie flat.
1196959
Im sorry I don't know. I bought the medium size mat. I understand you don't have the instructions! Try ringing the company.
702008
Sounds like a manufacturing error, the one I got is quite solid and stable. One solution to that might be to insert a sleeve to tighten up the loose space or if you just purchased it see if you can get it replaced.You might have to improvise and create one from plastic or something similar. Teflon would be great.