I just bought this system, connected it with HDMI cable and can't get sound to come through it. What are the most likely problems?
1808314
The device you're connecting to is most likely not HMDI Audio Return Channel (ARC) capable, if you read in the instruction manual it says you can only use the HDMI with devices that are ARC capable. I personally connect mine through the SPDIF / optical connection, optical cables are cheap if you look around online, and most modern TVs within the past 3 or 4 years all have SPDIF outputs. The SPDIF jack kind-of looks like a USB type-b acceptor but with a flap over it. I would suggest seeing if your TV or other device has this.
1808315
Hi. I had to turn off the TV speaker using the TV remote. If that doesn't work, call LG,they were very helpful to me and very patient. 800-243-0000. You'll love this.
1808316
When I hooked up my system I had the same issue. I gave it some time to "process" and eventually the sound came to life. For some reason it just toke a few minutes for the sound to kick-in...
1808317
Quick answer: you have to have the HDMI Cable(recent version) that supports sound and follow the instruction in the manual. I just used the optic cable and hooked it directly to TV optic. That was the most simple and it plays sound with everything else I have hooked up to TV without having to select each input port. Hopefully you have the optic port on your TV :-)P.S. Even though this sound bar description does not say it comes with the optic cable, mine had one taped to the styrofoam inside the box, so look carefully.
1808318
We don't have an HDMI cable hooked to ours. The only thing we have hooked to it and the tv, is the optical cord that came with the bar.
885852
Go to the Sound properties in Control Panel and make sure it is pointed to use this devices audio driver. This was an automatic process when I installed mine, but obviously there is some other variable in your system. Also go to Device Manager and remove the device and re-install, could be an issue with the audio segment of the driver. Shouldn't be this hard to get audio, so if none of this works it may be defective as others have stated. Hope this helps.
635738
..yes, very frustrating. I'm having the same problem and unfortunately we may have to hook up a separate feed from the laptop headphone jack to the audio system. I had understood that you could get sound through the HDMI so this is a pain in the butt.
689553
I had the same problem. The real answer is quite a head scratcher! It took me several hours of dealing with customer service. You can't get sound through hdmi from your computer unless you ALSO link the 1/8-inch audio cable from your computer to the RGB PC Audio jack on the back. The tech seemed to think it was due to the fact that most computers do not have a high end Dolby Digital True HD 7.1, or even 5.1 Dolby Pro Logic. I think that if a computer has the video capability to support HDMI, it should also have the correct sound decoding card. But, computers have always been all about the picture quality, while the sound is played on a speaker smaller than a quarter! I had the same problem. The real answer is quite a head scratcher! It took me several hours of dealing with customer service. You can't get sound through hdmi from your computer unless you ALSO link the 1/8-inch audio cable from your computer to the RGB PC Audio jack on the back. The tech seemed to think it was due to the fact that most computers do not have a high end Dolby Digital True HD 7.1, or even 5.1 Dolby Pro Logic. I think that if a computer has the video capability to support HDMI, it should also have the correct sound decoding card. But, computers have always been all about the... » Read More I had the same problem. The real answer is quite a head scratcher! It took me several hours of dealing with customer service. You can't get sound through hdmi from your computer unless you ALSO link the 1/8-inch audio cable from your computer to the RGB PC Audio jack on the back. The tech seemed to think it was due to the fact that most computers do not have a high end Dolby Digital True HD 7.1, or even 5.1 Dolby Pro Logic. I think that if a computer has the video capability to support HDMI, it should also have the correct sound decoding card. But, computers have always been all about the picture quality, while the sound is played on a speaker smaller than a quarter! « Show Less
92035
Have similar issue, seems the hdmi out port is to blame, changed all the cables (several times) to no avail. This started after only 6 days, bought because of a relative small number of problems, only to encounter one myself. I have yet to find a fix and not willing at this time to have it repaired will prob send back for a replacement
556306
Check you system preferences or TV setting. It's probaly one of those. Also you won't get sound through the TV unless you change your sound preference
119523
There is not much information here, but my guess would be that the system either has the internal speakers off or the system is set to internal mute because it thinks an external sound source is controlling volume. I assume you are receiving some sound and it is just not changing as you toggle volume up and down. If you are receiving no sound at all, I would bet it is a cabling issue and you do not have a sound source connected to your TV. Hope this helps despite not being terrible specific.
1205710
You should be able to use a DVI cable with the audio cable giving you sound and picture I had the same problem and it worked for me.
1550222
I've got sound and picture simultaneously. Might be an issue with the unit you received. Good luck
447357
I had the exact same problem with this tv. I eventually just muted the TV speakers and ran the sound exclusively through some external speakers that I have. That solved my problem.
345208
While I personally do not own a ps3, and cannot answer the question from experience, I do suggest looking at: https://support.us.playstation.com/app/answers/detail/a_id/4584/~/hdmi-sound-issues#humOther troubleshooting suggestions include changing the HDMI cable, as it may be defective. If all else fails, do contact ASUS technical support or Sony PS3 technical support.
2021395
You need to split the audio out of the hdmi from the ps. DVI doesn't have sound.
836073
i had no luck either. in fact i bought a new computer with hmdi and bought hp wireless connectors and the only way i get sound is to unplug my computer speakers. i still am trying to be able to use my surround system connected to the tv. good luck
609815
I installed my sound bar through my bluray player. I don't know if you're trying to plug in from your tv or what, but the sound should come from whatever is actually playing the media.
2124840
Look at the number of inputs discussion. If your HDMI connections are not all pure HDMI-HDMI, then the "Digital Rights Enforcement Police" will prevent sound but not video from working. This could happen if your monitor is connected with a HDMI-DVI adapter/cable.
178040
HDMI sends sound to monitor and mine has internal speakers, so it works that way. USB speakers work fine, if you don't have that kind of monitor
1978180
Two things: 1. Make sure that the TV option for sound is set to the internal speakers, otherwise it will direct the sound signal to the mini-plug sound output jack on the back of the set (this is used to send the signal to another amplifier to drive external speakers). 2. Make sure that any routing of the HDMI signal to and from other devices is arranged properly (i.e. devices->inputs of receiver and Input to TV is from the TV-out hdmi port)