I bought mine at Christmas and it will not register weight anymore. I can't find the product guide anywhere. Not sure what I am doing wrong.
1785599
Sorry...I have no idea about that. If you google the scale number and model number, I'll bet you can download a PDF of the Owner's Manual.
1785600
I would take the battery out...let it sit. Then after 5 minutes put back in and see if it works OK...
348680
It was a gift for my daughter and she is over 200lbs. I know she no longer has it. Not sure what happened to it. Sorry, I can't be more helpful.
1883849
My wife and I are about the same weights as you guys and we have no problems with weight distribution. She used to complain any time I would get in or out of bed but now nothing. If you decide to try it out here is a coupon for $50 off https://www.tuftandneedle.com/r/5acvsYJI
1774007
I haven't had any problems with mine. I can weigh then wait a couple minutes and still get the same result. You might contact the manufacturer. I've heard they are a small company and really easy to help with problems.
1941954
I don't understand why mine shattered/exploded. Never heard of this happening to anyone else. Perhaps mine was defective. Only had it 18 months. I loved the scale while it lasted.
150451
With mine that's exactly what I do. It automatically starts up each time set to ounces. This picture seems to be the 11 lb DKS model. mine is the 11 lb 3252 model. I'm speaking of my model only. Both models, however, appear to have an 11 lb (5 kilogram) weight max capacity.
966519
Another person reported this about an ERR message "The scale kept showing ERR when it arrived and I had put the batteries in it. I changed it from lbs to kgs and back to lbs. That cleared the problem and works great now. Easy to see display and auto shutoff is great." Make sure it is on a flat and level surface -- no rugs, carpets, or maps. Note that the scale may not weigh very light things under 10 or 15 pounds.
2214065
When I first got it, it did show the bmi and then I did something to it and now I only get the weight. So I guess there is a way to only get the weight, but I have know idea what I did to get it to that point. I hope this helps.
1159544
I tried to weight it on my digital scale and it didn't work. Weighed my self with and without it and it was 2.2 lbs.
342743
You have to check the instructions that came with your type of scale. You may also call their service dept and they might help you. Check on line if you do not have the instructions. Good luck.
1032020
I would just look it up on their website if it didnt come with any directions. I think mine was set to lbs. when I opened the box
1497904
Wish I could help. Got mine for my grandson last Christmas. It worked right away, was a huge hit, and a year later it's still working. Sorry I can't offer any advice.
911203
You can't, that scale is a piece of junk, I can weigh myself and reset the scale several times and it gives me a 5lbs range, totally unreliable
874557
Mine stays on Lbs. and will not switch to KG. Ok by me. I can't get it to display KG. Tried changing batteries and everything I could think of. Sorry
588865
I returned mine due to inaccuracy, but I remember reading about the switch in the user's manual. I think it selects whether the weight displayed is the instantaneous weight or the maximum weight over a period of time. Check the manual if you've got it.
1054327
I just bought this set of weights and tried the lightest one. Not only does it not work for me, unlike you, I don't like these. I have the brand new set purchased two weeks ago. You are welcome to contact me at 920-379-9541. I'd be happy to sell you the weight you are looking for. Joan
438239
Contact their support line. They are very helpful. This machine works great. It takes time for people to learn how to put their fingers in the machine properly to have them register. Don't give up!