Is anyone having trouble with the door staying closed? I am not sure if my kennel is defective or not.
1796391
We haven't had any trouble like that. But Artemus is still a very young puppy.
1796392
It sounds like your crate might be defective. Check that the door is properly inserted in the holes before securing it. I have had absolutely no problems with doors on any of my crates. When they are used for travelling I secure the door with plastic ties (or the airline personnel usually will do this) just to be on the safe side.
1796393
I would guess its defective as long as you're sure you are getting the ends of the closure latch into the molded plastic track that holds them. I have had no problem with mine coming open even with an exuberant pit bull puppy.
1796394
When you close the door make sure the prong on the top and the bottom are in the hole all the way. Pull the door and check it .
1796395
No, we have not had that problem. But I would check to make sure the door prongs are all the way into the holes, as the others have said.
48763
Sorry, I can't help. The model I have the bottom is attached. The only part not attached is the top and it zips on and the doors also zips shut.
1592092
I Haven't had this problem but try cleaning the magnets or putting a small weight ( small magnets ) at the bottom to weight it to swing down. I did this with one of my other cat doors and it helped.
1974976
It's a magnet on the top of the door. I haven't had any problems with mine staying closed.
172434
You need to make sure that slide the outer hinge out correctly!! I had that problem too, until I figured out how to seal it properly!!
2139281
I did not have this problem. It sounds to me that one of these things is likely: 1. You installed it wrong and you need to take it apart to reinstall. 2. Manufacturer defect. Hopefully you did not close the door and end up on the outside, because then you will have to try sliding something in between the door to push the lock out of the way. It will move even if the door is locked.
997031
The inside bolts do not go in. Can you be more specific with your problem? What is stopping the door from shutting? Are the bolts on the left of the door going in? Does the handle turn freely?
1436045
I have not had any trouble with the battery compartment door on my unit. It is certainly possible there is a defect but most of the time I find the I have the wires from the battery connector out of their correct position or possibly something small got into the compartment that does not belong in there. Not trying to be patronizing just trying to help, I hope you find the problem, Happy Holidays!
2102076
The key is the tension. Too loose and the gate doesn't quite lock, too tight and it's hard to open/close. Remember that you have to lift it once you unlock it, and if the lifting action is where the problem is maybe a little WD40 can solve the issue.
816081
I had this same issue and it was an issue with the door. You can have amazon send a replacement.
602548
I had the same problem but realized that there was not enough pressure. If you tighten it more it should lock into place, also make sure the door is pressed down all the way before snapping the handle down.
1020337
Yes. It definitely closes tight! It clicks shut. My puppy hasn't even been able to get into it and I have it sitting on the floor.
1823938
Hello, I haven't experienced this issue, the only time the door relocks is when I close the door. It sounds like you may have a defective door lock.
350059
While my door is new I have been working with a rescue group that has had this problem due to wear. They have gone to a heavy canvas for the door and this seems to work for them.
75707
I don't know if it is normal but mine is doing the same thing. At first I was so impressed I considered the ones for the side doors, I'm glad now I did not purchase them. I don't think this was made for daily use.
1592091
Mine does get stuck slightly ajar too but I just give it a slight tap and it closes. Not sure if there is anything that could be modified. It is only ajar by the width of my kitty's tails (which are long!) as they slink out, their tail slowly pulls through last and the door occasionally gets stuck. I can't think of a way to prevent this...
1586442
I have this model door closer and it closes perfectly - complete closes, quietly and quickly, with a soft close. Ours does not keep the door open, but I do not know if it has the ability to do so.