I received a blue one as a Christmas present, the lid cracked and it doesn't work. There is a 2 year warranty. What do I need to do to exchange it?
1784090
Please send your order number to support@monyusa.com with a short explanation of the problem and we will take care of the warranty.
1937460
This carries an amazon warranty as well as seller warranty and you need to contact the seller thru amazon and they will probably send you a new lid free of charge
1527471
First....calm down...secondly, please do look at your unit. IS THE LID OR WAS THE LID ATTATCHED TO THE BACK SIDE IN SOME MANNER? OR....is the lid a separate piece? IF...SAID lid is in fact "part" of the backside, and was broken off in some unknown manner...say by the Trash Removal company....this IS NOT the manufactures problem...but your issue to investigate further....IF said trash company unintentionally damaged YOUR Toter Unit, a small claims should be filed for a replacement and would include the shipping, and perhaps a fee for your inconvenience...again, would not call, but would if possible, personally visit said Trash Company and talk with the manager...would also, and absolutely take pictures of said unit...all sides...have a receipt for said value ...and would leave a copy of this with the manager...as there would be all the ordering information on receipt, including whence it was purchased. Feel free to ask any other questions...if I can not assist, will so state...again, the lid on this unit is part of the whole trash can, as would be the lid on a toilet. Christine
277697
It's broken. I had exactly the same experience, and contacted them. They sent me a new one that works fine.
280375
If you got it from Laza, contact them. They sent me a new cover right away when I told them mine had broken.
56650
I would think that you could get a replacement. I would make a claim. It is simple and fast. That's to bad. My son uses his daily and has never had a problem. I hope this doesn't discourage you to just replace instead of refund.
826347
I don't know what their official warranty is but when mine leaked, they sent out a new one as soon as I let them know. They didn't ask for a sales receipt but they did ask for the old one back. I believe they paid for the shipping. This was more than a year ago. Unfortunately, the replacement leaked too and I didn't bother getting another replacement.
1773519
I also need a replacement lid, my husband dropped it, broke the handle in two second time he used it. It can't be fixed surely replacements are available, but where?
457034
I did find that if you call thermosConsumers Customer Service: 1-800-831-9242 They will let you purchase replacement lids for $2.50 plus shipping. Since my latest lid broke within 3 months of purchase they are sending me one free, and they allowed me to buy 3 extra ones for the other bottles that I purchased in the past that also had broken lids. This was in March 2012 so I am not sure if they have changed anything since then.You have to call them though, I emailed as well and never got an answer until I called them.
1074561
Mine works as soon as I shut the lid. I would contact the company and tell them. I have found the Bling team to be more than fair in dealing with them and willing to whatever makes the customer happy.
2010540
My lid broke. I contacted the manufacturer, and purchased a replacement from them.
1935332
I baught this item as a gift. As Yet I've yet to hear of any oriblem from the personI gave it to.Personally, if still under the warranty period, I'd return it to Amazon. OR I'd return it toSeard for repair. Frank Seard would probbaby
1050006
I would write or call the manufacturer. When I received mine broken, I simply went on amazon and went through a simple return/replacement process. The new ones they sent seemed much more stronger glass
1452245
Return it. I got mine in unbroken condition, and I've used it for over a year now and have had no problems whatsoever. I've read the reviews from others saying their pot arrived broken. I guess I lucked out with a gentle deliver person. I think the tea pot is great.
8398
One of my lids arrived cracked. I contacted the company I purchased them from and they sent me a lid.
15533
I would just exchange it for one that is not defective. I have one and I LOVE it. Yours is just defective.
1176527
I did not get a new lid. I just threw mine away and kept the bottom bowl only. I would contact Nordic Ware. I am sure they could help you.