The photo sensor doesn't work - how do I reset/fix it? The shredder works when I hold the button down but doesn't start with a piece of paper inserted. Tying turning off/on, reversing and forwarding. pulling plug. No go!
597173
Make sure bits of paper arent clinging or stuck in a place such that they would prevent the sensor from sensing. If u are handy. take the cover off and make sure a wire hasnt come loose or anything gone awry. If so, fix it! But most likely ur unit needs to be replaced or repaired by a Service Tech. I'm assuming its out of warranty - if not contace Royal. I had a small problem when mine was new and the resolved it over the phone.
436861
Thankyou! I haven't used my camera in several months because of this same problem. I followed your suggestions. It took a few tries, but it is now working!! Just in time for Christmas!
1028833
Could be DOA. Try sliding the button for slide/print in opposite direction. I had one that the power was bad.
722032
I have the same problem. I think the reason is a little switch at the battery compartment. It is meant to prevent power on if you forgot to close the battery door completely. But over time that little switch broke and the camera simply cannot power up again. What a smart idea but poor design. The camera is dead because of such a feeble switch.
2254582
Good morning, Sorry it took so long to respond; I have been on vacation. I hope that your problem was resolved. I tried my unit for the first time yesterday; and the main problem that I had was making sure to push down the button down on the transmitter and hold it there for several seconds in order for it to operate. Also where to place the receiver on the camera hot shoe in order to receive the single; had the receiver facing backwards so that it would operate. Als make sure the batteries are in correctly. Bottom line, you get what you pay for. Good luck and have a great week. Jeff
1295997
Same problem here! After I opened the box I charged the battery till the light turned green. Put the battery in the camera, put the film pack in, the black film cover came out (so I assume I put the film in right), turned the camera on but all the symbols are blinking and I'm not able to make a picture. After reading here I put the battery again in the charger and now the light turns orange!! But I just took it out because it was green?!?! Now I'm just gonna wait till it's green again and see if it will work. Does anyone have any others tips for me?XO
2258554
The first suggestion is to check the wiring. I had similar problems and took the camera down and connected it to DVD and everything worked. I then replaced the entire lenght of wire and the camera is still working.
1412282
The start button works perfectly on my machine, haven't used many of the processing buttons, but try the reset button, and see if that works. Possibly this is a damaged product.
2045642
Hi April, it is not motioned sensored and I have not been able to use it because I cannot find a storage chip small enough. I wish I could return it...before I would by i the only recommendation I have is try to find the storage card first. research hope this helps and good luck.
597171
I would try blowing some compressed air in the paper channel. A pressurized duster cannister from an office supply store might work as well. I'm assuming the sensor is being blocked by paper dust.
542593
I had that problem as well. I contacted Nine Stars and the first things that they tell you to do is number one clean the sensor with plain water and a rag and wipe it dry, then take the batteries out and let it sit for 24 hours before putting them back in. Unfortunately that didn't fix my problem so I had to pay to ship it back to them ( it was under warranty) and they fixed it at no charge and they shipped it back at no charge.
520837
Try removing the batteries, and leave them out for a couple of hours before putting them back in. It is possible there is a static buildup on the sensor. I had a similar problem with a desktop scanner, and performing a power cycle solved the problem. Other than that contact VuPoint tech support.
1944943
If you've recently bought it, send it back for a refund (the whole unit). Otherwise you may have to contact Amazon. It's pretty common that this unit fails in some way. I had two arrive "dead on arrival" before finally getting one that worked.
902647
I have only had my shredder for a short time so I haven't had to deal with a jam so far. Sorry to hear you are having problems. Hope you get the help you need!
379998
Mine still charged but wouldn't power up. Had to send it in for replacement. Make sure to back up all your pictures on a regular basis! Luckily, I did that.
1594344
two options here; for my experience whit the product looks like the battery don't work or exhausted or maybe the product is defective, because you don't need the battery for snap photos whit out timer.
436858
I had a similar problem. The sony analyst walked me through power resetting and pulling batter + memory card. None of the checks corrected the problem. I used the 'tap it on a hard surface' technique and it is back up and working. The pulling the camera lens did not work so the tapping technique will be used until we tap it into its grave.