The cable that come in with the keyboard doesn't work.
1806632
Mine did just fine. Probably just the unlucky one to get am the defective. Contact the seller. They will probably replace the cord or the whole thing. But I'm not for sure, I didn't have any issues.
443235
it not working right i might have to send it back very soon if the keyboard keeps on messing up on me
1740927
my keyboard has not worked without being plugged into a power source. I have tried contacting customer service. no luck there. I have called and emailed them. I don't even use mine. Happily the seller refunded my money but I am not at all happy with this keyboard. good luck
539214
I can't tell for sure if you can or cannot, but I had to ship mine to them to get it fixed. It took so long that I had to buy another keyboard. It's been working fine since I got it back. I'd say send it to them just so you are covered in case it never works again. I believe if you try fixing it, you may be stuck with a broken item that cannot be returned because you tempered with it. Just my $0.02 :)
935837
Check that the cable is fully seated in your PC. I had the same issue, I thought it was fully plugged in but there was one more click it could go.
1394110
You should contact Kanex support if your keyboard is still under warranty they may replace it.
1993345
I experienced the same issue from time. It sometimes worked when I use the brutal force to connect the keyboard and the tablet. After a while the tablet was damaged by that. The screen has a vertical black area above the connection port. My suggestion is not to use the keyboard at all. Just return it.
340517
Hi I purchased two of these for family members and they both say the keyboard works great and they aren't having any issues. I believe yours may be defective.
447647
I used some small pieces of rubber and some zip ties... but the keyboard support does not come with any such contrivance.
634096
There is a micro USB connector on the right side of the keyboard, you need to plug in the charger there.
947009
any cords that came with the one I ordered where I guess the ones needed otherwise they would not have been with it. But same here the keyboard would not come one and I tried changing cords from something else but nothing happened.
1268054
I don't know but the keyboard on mine never worked, and at the time it seemed several other reviewers had the same problem.
1835753
It is supposed to... However when I ordered mine I was missing the cable tk charge the keyboard and the pen!
1116259
A cable was included, but it did not have a operations manual for the keyboard.
1172387
Hi, are you sure you've connected the keyboard ? and if so, please contact us via email and let us know your order ID, then we will send you a new one.Thanks .
546140
That's the one I have and it doesn't work the keyboard won't plug in to the tablet
1026341
I have the same problem. It only worked for about 2 weeks and gives me trouble. I have tried all of the steps and they don't seem to work. I may try a replacement, and if that doesn't work will go back to Logitech which always works and has a bigger keyboard.