good morning I buy that computer more than 4 months or so living in Venezuela ago and I get more than 15 days ago and let me know as I do with the guarantee aya that my me is presenting fails printing ie no fine prints colors and cartridges are good...
1138125
I have no idea other than to make sure that your print settings are set for the "best" quality. The default is "normal". Also be sure that the paper setting is the same as what you are using.
1453831
Hey, I bought mine about 2 months ago and got a defective screen. (It showed white scrolling lines which sounds similar to one of the other posts) It performed great while it worked, but the HD screen going out is kind of a biggie. At least they have an awesome warranty (including both way shipping) The damn RMA repair service takes 14-16 business days plus time spent in shipping I'm looking at almost a month w/o the computer. If given the choice I would probably buy it again, because any computer risks issues like this but not all the companies have as nice return policies.
1967793
There definately is something not right with the ink system. I have owned this printer for over two years. First of all it is barely alive, never when new printed from bottom tray. Long Story short I ordered ink through amazon. I made the merchant rfeplace the ink for it evaporated in my machine in lil over a month. I am in the market for a new one!!
433871
I went thru the same thing. Contacted the seller and they sent me new ones and I had the same problem. I'm not happy with the cartridges OR my printer. Wish I could give you more help.
2103178
Call Technical support. They have been absolutely wonderful with me on every occasion! and, the only other thing I would suggest is with the new cartridge of black in place, disconnect your printer from the electrical outlet and shut down your computer. Then, restart your computer and restart your printer to see if that makes a difference. Otherwise, call KM. They are wonderful! And, these printers are wonderful although a bit "sensitive."
2005434
I would think so. I just had a message last night to change one of the cartridges and it stopped in the middle of a job and didn't start printing until I had replaced that cartridge. BTW, gotta say this has become my favorite printer.
912547
You did not provide the printer model. Now, did you try to replace the cartridges with ORIGINAL ones? Even empty ones will do, just to test if they are recognized by the printer. (ONE cartridge will suffice for this test.) If the printer will recognize such a cartridge (even an error msg. will serve as 'Recognize'), you know what I already know: never look at this vendor and his products again...
243018
I guess that I had a similar experience. I replaced the black cartridge several times and worked with help desk. Eventually it came down to replacing the entire print engine. At this point I took the printer to the dump. Sorry you had a similar experience.
260531
I wouldn't know because they sold me the wrong item. I mean, I didn't get this one that you are asking for my advice . I wouldn't recommend you buy anything from them. I expressed my unconformity and they did nothing. I live in Venezuela and it is extremely difficult to ship and/or receive any item, and to have been delivered a different item from the one I paid for was quite disappointing. I'm telling you all this because I wouldn't like any other one going by this stressfull situation
170658
I have not tried either so any response would only be a guess and that holds little value. I can say that I am pleased with the printer and the incredibly good Brother support. I imagine that Brother would be happy to answer. Sorry I cannot help you.
45319
I haven't used it enough to run out of ink yet and also it isn't working at all at this time. It was printing fine (from my living room) then one day I tried to print a recipe and it would not print. I don't have the know how to fix the problem and hope I can find someone that can help. My ex daughter-in-law set it up for me but is no longer available.to print a recipe and it wouldn't print. I have no idea HOW to get it working - it's all greek
1774901
Those that came w/the printer lasted quite a while. New ones are very expensive, but you'll just have to bite-the-bullet. I ordered mine from "newegg.com". The two never go empty at the same so you don't need to replace both.
1166593
I came to see if I could help. I have been in IT for years, but sounds like Dave, the retired tech support guy, is your best bet. I think it is great that Dave has the time and is willing to help you. Way to go, Dave! I'd enjoy knowing "the rest of the story" just in case my printer ever has print quality issues. --Janey
1756216
yes my friend, sure. I am from Venezuela, a country that is difficult to repair your computer.but investigate and there are a variety of countries and cities that have it. sorry my inglish jeje
1602588
Dear blueyzI have my Brother just as long as you and fortunately I have no problems. I buy my ink fromLDProducts.com and besides the discounted they have been problem free. Sounds like you need some service to your machine, call Brother if warranty is just over, (ask for a Supervisor) they may honor it. Or call the store you bought it for help. Service may be minor. If you took it to a service center they could tellyou what is wrong and how much it would cost to fix, before you would have to go ahead and spend anything more. Good luck.
36998
Sorry i just read other post on how bad it is ,ink is costly, cause its new, prints great on SD slots dont remember any seen but not looking 4them ,I would rebuy this agsin .
948365
I have a printer attached. I continue to have unexpected shutdown problems with this computer. If you read their history it seems to be a trend. Unfortunately, it is a used computer and to have gone through a return / replacement would have cost us too much in time & shipping.