Customer Service Please post as to whether JLab responds to your complaint. I see that they have commented a lot in response to customers problems but I have not read any customers saying that they have gotten everything worked out to their satisfaction. Please let us know. As far as I can see, JLabs comments and gives you avenues for replacement of the units or a new ear bud that better fits the ear. Do they really do this? I would like to know. I see several people saying that their attempts to email the company have gone unanswered. Did anyone ever get their problems fixed in a reasonable amount of time? Customer Service Please post as to whether JLab responds to your complaint. I see that they have commented a lot in response to customers problems but I have not read any customers saying that they... » Read More Customer Service Please post as to whether JLab responds to your complaint. I see that they have commented a lot in response to customers problems but I have not read any customers saying that they have gotten everything worked out to their satisfaction. Please let us know. As far as I can see, JLabs comments and gives you avenues for replacement of the units or a new ear bud that better fits the ear. Do they really do this? I would like to know. I see several people saying that their attempts to email the company have gone unanswered. Did anyone ever get their problems fixed in a reasonable amount of time? « Show Less
461963
I tried emailing them a couple of times.. but I decided to call them after reading this post. I received the same exact customer service! I couldn't be any happier.. now I just have to wait for them in the mail! woohoo!
461964
I too can attest to the wonderful customer service. I can't comment on how it was last year but now it is amazing. I had a problem, emailed them through the contact us form on their website, got a response a few hours later and three days later got a new set of J2's. They are a great company and I would not hesitate doing business with them again. Keep up the good work Jlabs!!
461965
jbuds really dont last long at all, they are not durable, it doesn't work after a few months of light usages,but they have good customer service, they just have bad durability in their products.I order a replacement back then when my jbud became useless and they sent me a new, but the replacement broke within 1 month of light usages. I will not buy Jbuds no more, and I advise you guys to stay away from these.(The jbud it self is decent, its just the durability)My first jbud lasted about 4 months, and the replacement jbud i got lasted 1 month.
461966
My attempts have gone unanswered. My headphones were great...for 2 1/2 months. Broken without any wear or tear on the plastic sheet of the wire at all. Useless company. AVOID!!!!
461967
Definitely not kidding. I had a slight problem with the J2's (the left earbud wasn't getting full range, weak on the low frequency) and emailed them. Within a day I got an email back answering my question and shortly thereafter (after trying to solve the problem myself) shipped a completely new pair. Which coincidentally work very well.Hope it goes as well for you!
461968
King JLab here isn't joking about the improvements part at all! The second set of JBuds J2's I bought went bad last week and I shot an email over to them expecting to wait 2-3 weeks for my replacements. They responded in under to two hours and i got my replacement the next day via USPS, they sent it out the same day they got the email. They seem to be in overdrive mode in the customer service department so don't give up yet everyone, just shot them an email. Here's the direct like to the apology for the frustrated: http://www.jlabaudio.com/apology.php
461969
The right side in mine has kind of gone out on me after a few months of lots of use. I got them on Christmas Eve and the right side kind of stopped working as well around April. I have not contacted customer service yet for the main fact that I wasn't sure I would get a good answer or be cared about. Would anyone recommend that I contact customer service about this or just buy another pair? P.S. I'll explain the 'kind of not working' part here. It only works if the base part that's connected to the device is in a specific place and held there. I like to keep my iPod in my pocket while I'm standing and using both of my hands for something. The right side in mine has kind of gone out on me after a few months of lots of use. I got them on Christmas Eve and the right side kind of stopped working as well around April. I have not contacted customer service yet for the main fact that I wasn't sure I would get a good answer or be cared about. Would anyone recommend that I contact customer service about this or just buy another pair? P.S. I'll explain the 'kind of not working' part here. It only works if the base part that's connected to the device is in a specific place and held there. I like to keep my iPod in my pocket... » Read More The right side in mine has kind of gone out on me after a few months of lots of use. I got them on Christmas Eve and the right side kind of stopped working as well around April. I have not contacted customer service yet for the main fact that I wasn't sure I would get a good answer or be cared about. Would anyone recommend that I contact customer service about this or just buy another pair? P.S. I'll explain the 'kind of not working' part here. It only works if the base part that's connected to the device is in a specific place and held there. I like to keep my iPod in my pocket while I'm standing and using both of my hands for something. « Show Less
12850
I would say try to call them. My JBuds were great then one day they just stopped working.... O_o I called in, explained that they don't work and they shipped out new headphones the same day. I've never dealt with better customer service, no dumb questions were asked like "Did I cut the wire or chew it" (Sony customer service lol) they just sent it out. I could have gotten lucky but who knows, call them at 1.866.358.6640 and good luck.
980287
Unfortunately the first set I received had what was most likely a short in the left ear piece. I was hoping I was imagining it at first, but any bass and any touching of the outside of the left earpiece with your finger caused an annoying static sound. I contacted Logitech and they said they would replace them, but I've now been waiting for two weeks for them to even ship (I was told a few business days). Hoping I can get a good pair soon and actually see how they sound.
1711947
every thing I've heard about Amazon has been good return policy. I am now on my second jawbone. It is working well. My first one was lost after about 15 months of service and at that time was working OK. I drive truck and think it might have blown out the window of my ear. I had broken the ear loop a month or two before and it would just hang in my ear with the the gel ear bud I adapted to the speaker button. I got to my destination after driving a couple hundred miles and noticed it was not in my ear any more. Had to get a new one. can't live with out it.
104364
I can't speak to the issue of poor workmanship, but recently the clip (connective piece) that attaches my right speaker phone to the rest of the headphones separated from its post. I e-mailed Grado Lab's customer service department about the problem, and within a week or so, a new post/clip arrived int he mail, without any cost. I am satisfied with the experience.
530105
I've not had any problems with these but there are another pair from JLABs that I have that are BETTERJLab JBuds J4 Heavy Bass Metal In-Ear Earbuds Style Headphones Just a richer sound and I use these a lot, have had for a year. Highly recommend
1562554
When I got it . They told if the unit wasn't working. Properly. They would replace. For me ..... I did not had any issues. It. Works great ....
2043187
Sawlman: First of all; please let me apologize for any inconvenience you have experienced in relation to our product. I want to make this right for you. Please send me an email at support@airocide.com with your shipping address and I can get you a brand new Airocide within 24 hours. Additionally, I will provide you with a return label to get the defective unit back to us. Once we receive it; we will get to the bottom of the issue so this does not happen again. Thank you for your business.
1434843
Do you still need this info? I just read this question I apologize for the delay. I had a bad experience with purchasing these ear buds. I definitely think some of these sellers are shady. I ended up going to best buy after the beats fell apart a month of having them.they would not refund or send a replacement pair.
48236
Hi,Thanks for your question. Our goal is to make products that people love and provide great service. Yes, absolutely, we take care of no charge replacements if anyone has an issue with the EARBUDi's.ThanksSincerely,Team GOBUDi
1026806
it does pair with an android phone, just doesn't work very well. Well actually, when it works it works very well, just don't expect for it to last very long. I've tried three pairs now without success. JLab finally just gave me a store credit but I've been waiting a week now to receive the set I ordered and this was after they said the product had been shipped. I've used several different pairs of wireless, Bluetooth headphones and so far I've not been very impressed with the quality of the JLab company or their products. Again, they worked well when they worked but they don't last long. I'm hoping the new set I try will work better than the other three they've sent me. it does pair with an android phone, just doesn't work very well. Well actually, when it works it works very well, just don't expect for it to last very long. I've tried three pairs now without success. JLab finally just gave me a store credit but I've been waiting a week now to receive the set I ordered and this was after they said the product had been shipped. I've used several different pairs of wireless, Bluetooth headphones and so far I've not been very impressed with the quality of the JLab company or their products. Again, they worked well when they worked but they don't last long.... » Read More it does pair with an android phone, just doesn't work very well. Well actually, when it works it works very well, just don't expect for it to last very long. I've tried three pairs now without success. JLab finally just gave me a store credit but I've been waiting a week now to receive the set I ordered and this was after they said the product had been shipped. I've used several different pairs of wireless, Bluetooth headphones and so far I've not been very impressed with the quality of the JLab company or their products. Again, they worked well when they worked but they don't last long. I'm hoping the new set I try will work better than the other three they've sent me. « Show Less
599859
I ordered mine on July 14, 2014, and as of about a week ago (less than three months after my initial purchase) I have lost audio in one ear bud. The cause seems to be a loose connection close to the base of the zipper, at the joint. I can twist and contort the cable to get a brief moment of sound but unless I hold it in place, inevitably the connection breaks and I lose sound again. With anything, there will be imperfections so maybe I just got a bad one in the batch, but $10 for each month these ear buds worked properly seems very expensive.
48234
Hi, Thanks for your question. Our goal is to make products that people love and provide great service. Yes, absolutely, we take care of no charge replacements if anyone has an issue with the EARBUDi's. Thanks Sincerely, Team GOBUDi
1331279
text of email I received from JVC ...Thank you for contacting JVC Customer Care. I am Jennifer, your email care specialist. We value you as a JVC customer and appreciate the opportunity to be of assistance. The part number for each ear pads is J34899-001 and the price is $13.93 (per ear pad) please order quantity of 2 if needing both sides; it is available at our accessory store at http://store.jvc.com/product.asp?Model=J34899-001 If you prefer, you may place an order at 800-252-5722, Monday through Friday 9am - 9pm, Saturday 9am-6pm and Sundays 10am to 5pm EST. If we can be of further assistance, please let us know at customerrelations@jvc.com. text of email I received from JVC ...Thank you for contacting JVC Customer Care. I am Jennifer, your email care specialist. We value you as a JVC customer and appreciate the opportunity to be of assistance. The part number for each ear pads is J34899-001 and the price is $13.93 (per ear pad) please order quantity of 2 if needing both sides; it is available at our accessory store at http://store.jvc.com/product.asp?Model=J34899-001 If you prefer, you may place an order at 800-252-5722, Monday through Friday 9am - 9pm, Saturday 9am-6pm and... » Read More text of email I received from JVC ...Thank you for contacting JVC Customer Care. I am Jennifer, your email care specialist. We value you as a JVC customer and appreciate the opportunity to be of assistance. The part number for each ear pads is J34899-001 and the price is $13.93 (per ear pad) please order quantity of 2 if needing both sides; it is available at our accessory store at http://store.jvc.com/product.asp?Model=J34899-001 If you prefer, you may place an order at 800-252-5722, Monday through Friday 9am - 9pm, Saturday 9am-6pm and Sundays 10am to 5pm EST. If we can be of further assistance, please let us know at customerrelations@jvc.com. « Show Less
378411
Often times this does happen. You may be able to find a value 'bundle' pack that has the same or assorted ear bud sizes for replacement or modifying the size to larger or smaller. That is going to be a great start.
597716
you hit the nail right on the head. Ear piece is still a BIG problem. I am on my 2nd one (ear piece) and it's starting to give me a problem. Wish they could make a stronger one.
1205030
Thanks for the advice! I just got off phone with Motorola support and they are sending me a free replacement set of both the small and large earbuds for my S9-HD. Even though I purchased well over a year ago they gave me an exemption and are covering the replacement (shipping included). They normally only cover the first year after purchase. Should receive within a week or two.
830965
I have broken all my metal ear loops I had, and I had the same problem so I decided to use Jabra eargels and it was the solution to this problem. Just put one of them instead the one provided by Jawbone and it will work decently. The other option if you don't want to try anything new would be to use the smaller ear loop.