I have been burned by buying a counterfeit LifeProof case. What assurances can you provide that this is an authentic LifeProof case?
1801392
Hello and thank you for your inquiry!The only way to ensure you are purchasing a genuine LifeProof case is to order from lifeproof.com, or one of our authorized retailers. Since our storefront here on Amazon is run by LifeProof directly, all items purchased from our store are authentic LifeProof products. This also means they are all covered by our year-long manufacturer's warranty.Please be advised, the item must show "Ships from and Sold by LifeProof" in order to ensure it is a genuine LifeProof case or accessory. Please feel free to contact us with any further questions or concerns you may have. Thanks again for your interest in our products. Have a great day!-- LifeProof Hello and thank you for your inquiry!The only way to ensure you are purchasing a genuine LifeProof case is to order from lifeproof.com, or one of our authorized retailers. Since our storefront here on Amazon is run by LifeProof directly, all items purchased from our store are authentic LifeProof products. This also means they are all covered by our year-long manufacturer's warranty.Please be advised, the item must show "Ships from and Sold by LifeProof" in order to ensure it is a genuine LifeProof case or accessory. Please feel free to contact us with any... » Read More Hello and thank you for your inquiry!The only way to ensure you are purchasing a genuine LifeProof case is to order from lifeproof.com, or one of our authorized retailers. Since our storefront here on Amazon is run by LifeProof directly, all items purchased from our store are authentic LifeProof products. This also means they are all covered by our year-long manufacturer's warranty.Please be advised, the item must show "Ships from and Sold by LifeProof" in order to ensure it is a genuine LifeProof case or accessory. Please feel free to contact us with any further questions or concerns you may have. Thanks again for your interest in our products. Have a great day!-- LifeProof « Show Less
1801393
If you want to be sure, buy it from Lifeproof's website....but its $79.99, then $10 for the water protection program.
1801394
Warning. You must buy the LifeProof iPhone 5S Fre OR Nuud case AT THE SAME TIME AS THE LifeProof total water protection. I bought the Nuud case then went back to buy the water protection program for $10. No dice. If the protection is not on the same receipt as the LifeProof case, the protection is null and void. I talked my way to the top of the management chain without success. This is NOT consumer friendly. LifeProof would be doing us all a favor by including the water protection automatically, then allowing the consumer to opt out.
1801395
None! But it did have serial numbers in both top and bottom of case....which is a requirement to register with Lifeproof. I know amazon will take it back, since I told them I was not allowed to register for the Water Protection Program.
1801396
I bought the blue case off of amazon and it is 100% authentic. $55 as opposed to $79.99 plus s&h;, I'll take that everyday.
1801397
Hello and thank you for your inquiry! The only way to ensure you are purchasing a genuine LifeProof case is to order from lifeproof.com, or one of our authorized retailers. Since our storefront here on Amazon is run by LifeProof directly, all items purchased from our store are authentic LifeProof products. This also means they are all covered by our year-long manufacturer's warranty. Please be advised, the item must show "Ships from and Sold by LifeProof" in order to ensure it is a genuine LifeProof case or accessory. Please feel free to contact us with any further questions or concerns you may have. Thanks again for your interest in our products. Have a great day! -- LifeProof
2015994
Yes this is a real lifeproof case. Mine past the water test and my phone is working great.
1748736
Yes, you can IF the case you have is an AUTHENTIC LifeProof case, not a cheap fake imitation. The LifeProof website states that Amazon.com is an authorized distributor of their products only if you buy from stores that state: "Ships from and sold by Amazon.com" or "Ships from and sold by LifeProof." So beware of other vendors, which often sell fakes! My case was "shipped from and sold by Amazon.com" so I can know I got a real LifeProof case. I was able to register my case online with LifeProof, using the 3 different serial numbers they requested (one on the box, one that is inside the front of the case, and one that is inside the back of the case; you have to look for them before you snap the case together). When I first tried to register, I accidentally omitted one of the digits (there are 3 different serial numbers to look for, and they are tiny and also very long) and got an error message that said to "enter a valid serial number." So the site will not accept a serial number that is not correct. When I re-entered the serial number correctly, the website accepted it, and my case got registered.
364480
Mine was authentic.. Did the whole water submerging test.. If it was not authentic i would have returned it to amazon directly.. I bought a lifeproof too.. How did u know that ur lifeproof was counterfeit? I got mine from Ebay
129529
Here is the answer from Lifeproof about the case that i told you before 2 months. Update for Case #103142081 - "Warranty/Returns - iPhone 4S/4 - Other" Hello Harris, Unfortunately, I have to inform you that the serial numbers you have provided belong to a counterfeit or fake case. Genuine LifeProof cases have two serial numbers inside that are unique to that case only. Our serial numbers are never repeated. We have received quite a few inquiries from customers with these exact serial numbers, which verifies that this case is a counterfeit.
256586
I also purchased a case through Amazon for my grandson as a Christmas gift. Was in the original, unopened box. Turns out it was counterfeit. Amazon has reimbursed me. Not sure whether to buy him another one or not.
1475751
No it's not. But i have a real lifeproof, and they are basically identical and both work effectively. Only difference is that the real one is $80.
456124
I think the case I have is also a counterfeit. Amazon offered the best prices, and mophie usually honors Amazon orders. Hopefully I can get this replaced.
302531
I had the same question and mine was an original, the lifeproof website has a list of approved online sellers and amazon is one of them. When you receive the package it will have serial numbers on the inside of the front and back covers. Register the product at lifeproof.com and you will know it is real.
929497
I have the knock off case, not the original Lifeproof one. But it fits nicely inside the Lifejacket Float with not problems at all what soever. I bought this float jacket because I do Stand Up Paddling and I wanted to make sure if I was to fall off the board and lose my phone that I would not have to dive all the way down to the bottom to get it. I am not a strong swimmer so being from South Lake Tahoe the depths can get pretty deep with the lake being so clear you don't know realize that it can be a good ten to 15 feet below you. I hope this helped you on your decision. And yes it does float and yes you can use it with the other brand case, so long as it is similar to the Lifeproof design. I have the knock off case, not the original Lifeproof one. But it fits nicely inside the Lifejacket Float with not problems at all what soever. I bought this float jacket because I do Stand Up Paddling and I wanted to make sure if I was to fall off the board and lose my phone that I would not have to dive all the way down to the bottom to get it. I am not a strong swimmer so being from South Lake Tahoe the depths can get pretty deep with the lake being so clear you don't know realize that it can be a good ten to 15 feet below you. I hope this helped you on your decision. And yes it does... » Read More I have the knock off case, not the original Lifeproof one. But it fits nicely inside the Lifejacket Float with not problems at all what soever. I bought this float jacket because I do Stand Up Paddling and I wanted to make sure if I was to fall off the board and lose my phone that I would not have to dive all the way down to the bottom to get it. I am not a strong swimmer so being from South Lake Tahoe the depths can get pretty deep with the lake being so clear you don't know realize that it can be a good ten to 15 feet below you. I hope this helped you on your decision. And yes it does float and yes you can use it with the other brand case, so long as it is similar to the Lifeproof design. « Show Less
1721229
The one which I purchased was the genuine authentic case. It was not a knockoff. Even compared it to the same one sold at SAMs club. They were identical authentic cases.
2013581
It is real, came in official LifeProof Box with exact same one I almost purchased in the store.
206588
Oh my dear! I would advise you to stay way from this product! I made the mistake of purchasing one for my iPhone 4S and it didn't fit like it was suppose to. There was an air gap between the touch screen and the phone. The performance of the case wasn't as expected. If you are looking for a life proof case, then I would advise to go with the real brand, after all you can get some sense of how you like the performance of it. I believe Radioshack has something going on where you can purchase the life proof case and in one year you can exchange it for another color if you like, without any fees or anything. Hope this helps.
1665897
Mine came in the original Lifeproof box with the legitament paperwork. Mine is not a counterfeit and is not defective.
1930713
Frankly, I don't believe in "faked Mophie" theory. I purchased both my mophie cases in quite trusted stores - Apple Store and Best Buy, so I am pretty sure my cases were authentic. However both malfunctioned after 1-1.5 years of service, so I need 3rd case. Also jack port is really troublesome. It was incredibly awful in my first mophie and slightly better in the second one. I didn't rate it 1-star as mophie was still very useful and other models don't seem any better. But I can imagine some people were quite disappointed/angry with those problems and rated 1-star.
1122164
Mine is genuine, fits perfectly, appears to be well made, has survived some short drops off the bed & sofa with no problems. Use with a good screen protector for added protection.
1904978
You bet I would go to a local phone store and ask for a life proof case I always have them on my phone I do right now even and I've put it in water before.