Just obtained a previously ridden M&D rocking horse for our grandson and have 2 questions:1) The head moves easily, forward (down) which allows our grandson to lean/fall forward to where he's laying horizontal on the back of the neck. Is the head supposed to move or is this horse broken?2) The sound doesn't work. Any suggestions other than new batteries? Just obtained a previously ridden M&D rocking horse for our grandson and have 2 questions:1) The head moves easily, forward (down) which allows our grandson to lean/fall forward to... » Read More Just obtained a previously ridden M&D rocking horse for our grandson and have 2 questions:1) The head moves easily, forward (down) which allows our grandson to lean/fall forward to where he's laying horizontal on the back of the neck. Is the head supposed to move or is this horse broken?2) The sound doesn't work. Any suggestions other than new batteries? « Show Less
1773066
No the head should not move down. And if it will not work with new batteries . The wires came lose.
1773067
I've been very happy. The head on ours does not move downward. The sound has not had any problem. I would ask for a replacement.
345964
Neck is broken, the one I bought for my grandson. Head doesn't move at all.
162078
FYI I posted this same question. The puppy is supposed to make sounds with movement of the mouth. I contacted Fisher-Price and they sent a replacement that was functional. Seems like a lot of people's don't make sound with movement of the mouth.
1951150
I was wondering the same thing. I tried pulling on the head pretty hard and it wouldn't budge. It twists in both directions but does not move up and down at all. I'll have to try again when my son isn't using it (it's his bed time right now).
822270
I am sorry you are having problems. The horse we bought did sing and talk - are you sure you have the batteries in correctly and have it switched to "on" position. My great grandson loves "Rocky" and it was the hit of Christmas last year.
1028313
The horses can be spot cleaned or use a Tide-to-go pen. One of our rocking horses is 6 years old and has gone through 3 grandchildren & their neighborhood friends so far. It still looks amazing! No special cleaning has been needed. Just use mild soap and water if it somehow gets soiled, or the Tide pen.
1474652
I purchased this one from Amazon and found it was defective too. From the beginning, it did not make sound or move easily, i.e., you have to press its paws or somewhere really very hard to get it to act. After a while, it did not move at all. We contacted the toy maker and they sent us a shipment tag to mail the toy back. They are willing to refund it as the toy is not in inventory. But we have not received the refund check yet. It may take a while though. We ordered the second one from Amazon for our daughter as she really loves this toy. The second one is wonderful. She has it for over 2 weeks and it is perfect still.
432761
battery may be burnt out- this happened to me when a kids came over for a playdate. I had it fully charged for kids to enjoy and saw one child pushing it with his feet like a non motorized toy and then it never worked again except for the music. You may need to get new battery unfortunately. My son was never able to enjoy it as batteries were almost 50- 75 dollars at time and we just didn't want to add more $ to this toy ,but now you can get them for around 36 dollars.
1861815
Did you put Barbie in front of the horse and hold down the mane on top of the horses head until he starts moving? That has worked for us every time. Otherwise do you need new batteries?
1504754
All you have to do is turn the base over. With the picture shown, it is set up for the rocker. Turn the base over and you have a stable base with a horse that will simply bounce up and down. There are no springs. It uses rubber bands for both setups.
1812561
It must be broken and you should return it and ask for a new one. I know the two I bought for my grandchildren worked very well. Good luck!
915731
No this horse does not have good bounce at all and the springs are stiff. Also the sound comes when you rock it but my grandson can't rock it long and the sound you barely can hear it , not at all loud enough it. I would not recommend this horse at all. We purchased it at christmas time for our two year old grandson we made a mistake and set it up already assembled for christmas and threw away the box ,i wish i would have kept the box to return it back . I hate it , Only one thing good to say it is a pretty horse. DONT WASTE YOUR MONEY.
1959634
It's actually funny...I don't really know. I never did figure it out. When my son turned 4 months am started banging the toy he changed the tune. I tried banging it myself, nothing but the same music came on. I hand the toy back and he bangs it and the music changed. I'd ask him but he doesn't talk yet...Sorry I'm no help. My sons keeping it a secret. He's 1 now, hopefully someone else can help.
1612809
There is a screwed closed spot under the horses chin. We found the screw a little hard to remove. You'll need a small Phillips head screwdriver and some patience. Rnjoy
1075270
No, I really don't' think so. My Grandson is 16 months and he's been good. Still using as rocking horse right now.
2159322
Your kid must be able to hop up and down to get it to move forward. This is not as stationary as a rocking horse. You will need a large space like a long hallway to use it!!
822269
We purchased this last Christmas & it still talks.We have replaced batteries a couple of times. He has loved his horse! ! I've had no problems & seems very well made.
599483
Springs are not stiff. Nor do they bounce the kids across the room. They are pretty normal. This rocking horse is reallypretty nicely made. My little ones are 3 and 5 and they just love him. The batteries have lasted a long time - over oneyear until replacement was needed. I am so glad I purchased it for them.