Does anyone know how to exercise the "2 Year 100% Satisfaction Guarantee"? What's the best recourse if I receive a defective cartridge? Return to A?
1798636
Typically, you should return to Amazon within 30 days of purchasing. However, Amazon will not accept any return after 30 days period. Therefore you will need to call supermediastore.com in order to return the product. I hope that help.
2201141
Well, the CSR, when I called Canon, was very helpful and there was no wait time. But I wasn't aware that the print heads were easily replaced - are you sure you replaced them already, or did you just replace the cartridge? Because it does sound like a clogged head.
1146028
The last time that happened to me, both the cartridges I'd just purchased were leaking. Return them as long as you're sure you purchased the correct cartridges for your printer.I just remembered, a leaky cartridges can't be returned but I requested a refund and my purchase was credited to my account. I love doing business with Amazon.
1190154
I had the same problem when I bought the non-HP cartridges. I sent them back and got a refund.
1198973
Personally, I would give the seller a chance to rectify the issue before I took any drastic measures such as not ordering online or not ordering refilled cartridges. Something most people seem to forget is that even if you go to a brick store that refills them there could be an issue, and that there can be a problem with anything you purchase from anyone. I've bought brand name ink from a company I've been dealing with for years, only to have them not respond when I tried to contact them because I never received the ink! There's a risk with anything you buy, anywhere. David, give the seller a chance to reply, then replace or refund; I would NOT stop buying refilled cartridges or ordering online because of one incident.
1815883
I kept getting that message, too, when I first installed, but finally figured out the problem was with the way I was installing and not with the cartridge. Unfortunately, I can no longer remember what I was doing wrong, but before giving up, start from ground zero and carefully go through each step again. You may have inadvertently overlooked something that will seem obvious after you notice it; that was my experience.
176246
on the bottom of the box there is an expiration or best before date. frequency of use will help determine whether you will be using completely the new cartridge. i always buy the double black, for instance, and when i put in the second one, i buy a new box. i have never had a problem.
435844
Did you contact the seller for support? It sounds like it could be a bad chip on the cartridge. A replacement should solve the issue.
69748
My machine stopped working after I replaced this new cartridge ,,was working from begining ....so I don't know what's going on. U better ask Elos gustomar service make sure before u purchase this cartridge. ( I tried to contact for help but not success )
266477
I have no experience with that, but I believe you would need to contact them through Amazon and explain the problem and they would ship you a new toner upon your return of the defective one. Again, I have had a good experience thus far with Cartitech so the foregoing is just speculation.
796091
You must have got a bad one. I have had mine for 2 years and had been working well, even in storage periodically.With any printers, I follow each step religiously, waiting for it to complete every cycle and have to retread the instructions each time I use or change the cartridge. Keep on trying. I don't bother fixing printers. It is too complicated and a waste of time and money. And I print thru the wire, not remotely just to eliminate another problem. They are sensitive creatures.
15192
I'm sorry I'm unable to help you. I returned the item for refund so never had to replace the cartridge.
1498548
Can't say. Been working fine on mine without a hitch. On the third "replace cartridge" notification and reset with no issues...
1998204
The cartridges from Sophia Global carry a 2 year warranty. I had difficulty with 3 of the four I ordered and Sophia Global processed a full refund.The black ink was out of stock so they wanted to take care of the problem immediately so the refund was done without a problem. I would recommend them. I ordered two from E-Z Ink but have never received them. When contacted, they state the USPS reports the package delivered; therefore, they apologize but cannot refund or replace. I intend to pursue this one.
1180572
I received paperwork in my shipment that stated your printer will give you an "empty" notification, because the little computer chip on each cartridge will not work correctly after being remanufactured. There were also instructions on how to bypass or ignore the "ink level warning" on the printer if that warning doesn't allow the printer to print. Give it a try printing a sample page or two. My replacement cartridges have been working just fine. Good luck!
1926499
When I ordered mine, I received refurbished cartridge. I came broken and I had to return it. I ended up buying new one from Samsung.
1190156
I had the same problem, I took them out and then put them back in again. Once I did that a couple of times then a question mark appears on the front screen, but the printer will print it won't acknowledge the cartridge cause it is a refurbished one, but the printer will print. Try that and see if that works for you. Hope so :)