Where is the key? I took the rack out of the box, but cannot open the locked box!!! All parts seem to be locked inside of the box.
1778125
if I remembered it correctly, the box suppose to be open and the key is taped inside the rack. I bought it long time ago. Please check with somebody who bought it recently.
1778126
I remember that the key and the rest of the accesories were inside of the rack, and it was open. I hope this información might be helpful
1778127
We had a difficult time finding key too. It was taped inside the cardboard box in an odd place.
1778128
The box opens oddly. You have to make sure that you are even and holding in middle too. Unless the key is in another part of the package. Can't remember, but it is a tricky lock.
2098552
You can replace that part - Simplehuman.com has a replacement on their website for $14.99. It's an alternative to replacing the whole rack.
378373
I had no difficulty. What part seems to be missing? If something is not there perhaps you should contact the seller.
1729048
Its not locked. The keys are inside. All you must do is push the locks, one to the right, the other to the left. Try that.
236746
push the sharp end in the slot. then push the sharp end down to the other side and move it up and away from the slot. there is a small bar under there that keeps it locked [look in the open end and you'll see the little bar].........it's kinda hard to explain. it'd be easier to "show and tell"!
858011
I did something similar, but to make sure I just ordered the two lock with the same key mold. Also you may contact the seller and he can help you get the same item to open with the same key. Additional keys can be obtained at a local locksmith or key duplicate center.Hope this can help you.
1008765
The wholes haven't been drilled into the cabinets, waiting on the locks to drill accordingly. Do you have a lock bar angle bracket that you can recommend. We have European box cabinets and we need locks on most of them as this is semi shared space. Just reminder, these are suppose to be keyed alike
567434
If it arrived locked with the keys inside, that would constitute defective product and it should be replaced by Amazon. Mine likewise had the keys and cable inside but was not locked. Possibly it is just closed snugly, so I would put some extra effort into opening it. If that doesn't work, get a new one. Or possibly you're an accomplished burglar and can simply pick the lock open to access the keys...
1609124
You'd have to actually turn the key to lock it. My guess is that it's just closed and stuck. You might need to use some extra force on the red release to get it to open. Don't forget to push down on the black part of the lid while you do so.
1296478
I too, also lost my keys...I called around to locksmiths and very few would even touch it--thinking that it was stolen! The only locksmith I found that would even try to open it wanted to charge me more than what I purchased the safe for to begin with. I just had to buy a new safe and be more careful with watching my battery light and NOT losing my keys! I had a friend use a "saw-zaw" to cut into it (as the metal on the top and bottom is very thin).
9983
The lock is located on the lower part of the back of the box. It is free-standing and there is no loop to attach a chain or anything to it.
1609119
Sorry, but the only thing I can think of is to take it to a locksmith. They can open it for you.
1971683
Mine just arrived and the keys were absolutely locked inside the box. The latch rests up against a piece of sheet metal to hold it shut. I applied the universal solution to every situation: Force. Pulled it apart; the metal inside barely deflected; I bent it back. Still, how the heck could this happen?
892079
I just had the same problem. GRRRR What did you end up doing to get it open?
1816909
Hi Helena, I guess theres no trick...too much of muscle power..I had this problem, i somehow forced it into the base and it is stuck forever now i guessthe two side bars went inside the middle one is out...but its locked
2164492
When I received mine I could not open it either. I returned to Amazon immediately. I would call Amazon customer service for advice.
1550814
if the rack is unlocked, you can use the blank key that came with the rack to remove the core and the number will be printed on the side of the core. Now if the rack is locked, then you will need to visit a local Yakima dealer and hope they have a master key ring you can use to find the appropriate key number.