Customer Service Please post as to whether JLab responds to your complaint. I see that they have commented a lot in response to customers problems but I have not read any customers saying that they have gotten everything worked out to their satisfaction. Please let us know. As far as I can see, JLabs comments and gives you avenues for replacement of the units or a new ear bud that better fits the ear. Do they really do this? I would like to know. I see several people saying that their attempts to email the company have gone unanswered. Did anyone ever get their problems fixed in a reasonable amount of time? Customer Service Please post as to whether JLab responds to your complaint. I see that they have commented a lot in response to customers problems but I have not read any customers saying that they... » Read More Customer Service Please post as to whether JLab responds to your complaint. I see that they have commented a lot in response to customers problems but I have not read any customers saying that they have gotten everything worked out to their satisfaction. Please let us know. As far as I can see, JLabs comments and gives you avenues for replacement of the units or a new ear bud that better fits the ear. Do they really do this? I would like to know. I see several people saying that their attempts to email the company have gone unanswered. Did anyone ever get their problems fixed in a reasonable amount of time? « Show Less
461963
I tried emailing them a couple of times.. but I decided to call them after reading this post. I received the same exact customer service! I couldn't be any happier.. now I just have to wait for them in the mail! woohoo!
461964
I too can attest to the wonderful customer service. I can't comment on how it was last year but now it is amazing. I had a problem, emailed them through the contact us form on their website, got a response a few hours later and three days later got a new set of J2's. They are a great company and I would not hesitate doing business with them again. Keep up the good work Jlabs!!
461965
jbuds really dont last long at all, they are not durable, it doesn't work after a few months of light usages,but they have good customer service, they just have bad durability in their products.I order a replacement back then when my jbud became useless and they sent me a new, but the replacement broke within 1 month of light usages. I will not buy Jbuds no more, and I advise you guys to stay away from these.(The jbud it self is decent, its just the durability)My first jbud lasted about 4 months, and the replacement jbud i got lasted 1 month.
461966
My attempts have gone unanswered. My headphones were great...for 2 1/2 months. Broken without any wear or tear on the plastic sheet of the wire at all. Useless company. AVOID!!!!
461967
Definitely not kidding. I had a slight problem with the J2's (the left earbud wasn't getting full range, weak on the low frequency) and emailed them. Within a day I got an email back answering my question and shortly thereafter (after trying to solve the problem myself) shipped a completely new pair. Which coincidentally work very well.Hope it goes as well for you!
461968
King JLab here isn't joking about the improvements part at all! The second set of JBuds J2's I bought went bad last week and I shot an email over to them expecting to wait 2-3 weeks for my replacements. They responded in under to two hours and i got my replacement the next day via USPS, they sent it out the same day they got the email. They seem to be in overdrive mode in the customer service department so don't give up yet everyone, just shot them an email. Here's the direct like to the apology for the frustrated: http://www.jlabaudio.com/apology.php
461969
The right side in mine has kind of gone out on me after a few months of lots of use. I got them on Christmas Eve and the right side kind of stopped working as well around April. I have not contacted customer service yet for the main fact that I wasn't sure I would get a good answer or be cared about. Would anyone recommend that I contact customer service about this or just buy another pair? P.S. I'll explain the 'kind of not working' part here. It only works if the base part that's connected to the device is in a specific place and held there. I like to keep my iPod in my pocket while I'm standing and using both of my hands for something. The right side in mine has kind of gone out on me after a few months of lots of use. I got them on Christmas Eve and the right side kind of stopped working as well around April. I have not contacted customer service yet for the main fact that I wasn't sure I would get a good answer or be cared about. Would anyone recommend that I contact customer service about this or just buy another pair? P.S. I'll explain the 'kind of not working' part here. It only works if the base part that's connected to the device is in a specific place and held there. I like to keep my iPod in my pocket... » Read More The right side in mine has kind of gone out on me after a few months of lots of use. I got them on Christmas Eve and the right side kind of stopped working as well around April. I have not contacted customer service yet for the main fact that I wasn't sure I would get a good answer or be cared about. Would anyone recommend that I contact customer service about this or just buy another pair? P.S. I'll explain the 'kind of not working' part here. It only works if the base part that's connected to the device is in a specific place and held there. I like to keep my iPod in my pocket while I'm standing and using both of my hands for something. « Show Less
12850
I would say try to call them. My JBuds were great then one day they just stopped working.... O_o I called in, explained that they don't work and they shipped out new headphones the same day. I've never dealt with better customer service, no dumb questions were asked like "Did I cut the wire or chew it" (Sony customer service lol) they just sent it out. I could have gotten lucky but who knows, call them at 1.866.358.6640 and good luck.
1688053
I believe that Portable Sound Laboratories is out of business. I received one as a gift recently and the rechargeable battery imploded. There is no customer service via phone or email. I would not recommend purchasing any of these products.
558222
D. Kaminsky, pls give us some details on the death of your SoundSticks II. As a current owner I'm very interested in knowing how helpful & co-operative H_K is in resolving your issue. I hope they deal with you fairly & quickly. Personally, I thought their website was a nightmare to negotiate.
634675
First off, the ear-gels were not colored at all. 2nd, the design has changed, so the 'in-ear' curvature is a bit harsher---cannot wear the new ones myself. TG I also bought a set for my old ICON headset. Yet to try, though--too cold outdoors (even killed my cellphone battery yesterday). The original black ear-pieces are junk for the ICON & ERA bluetooth...is why I bought the Jabra Gel ear-pieces years ago for my old ICON---and am still wearing them years later. My biggest gripe is you do have to, time-after-time, buy a full 'kit' of ear-gels and then toss out 90% of them. Either wrong ear or size (even once you know which ear-gel you need, cannot order a few of just THAT specific ear-gel)!soupboy54 First off, the ear-gels were not colored at all. 2nd, the design has changed, so the 'in-ear' curvature is a bit harsher---cannot wear the new ones myself. TG I also bought a set for my old ICON headset. Yet to try, though--too cold outdoors (even killed my cellphone battery yesterday). The original black ear-pieces are junk for the ICON & ERA bluetooth...is why I bought the Jabra Gel ear-pieces years ago for my old ICON---and am still wearing them years later. My biggest gripe is you do have to, time-after-time, buy a full 'kit' of ear-gels and then toss out 90% of them. Either wrong ear... » Read More First off, the ear-gels were not colored at all. 2nd, the design has changed, so the 'in-ear' curvature is a bit harsher---cannot wear the new ones myself. TG I also bought a set for my old ICON headset. Yet to try, though--too cold outdoors (even killed my cellphone battery yesterday). The original black ear-pieces are junk for the ICON & ERA bluetooth...is why I bought the Jabra Gel ear-pieces years ago for my old ICON---and am still wearing them years later. My biggest gripe is you do have to, time-after-time, buy a full 'kit' of ear-gels and then toss out 90% of them. Either wrong ear or size (even once you know which ear-gel you need, cannot order a few of just THAT specific ear-gel)!soupboy54 « Show Less
549055
I've had mine for a few years now, and love them. They've never bothered me in any way. Specifically, no, my ears do not get hot at all. As an aside, the company has GREAT customer service. I broke something on them after the warrantee period was up and they still sent me the replacement part, free of charge and with no postage charge.
1348715
JBuds J2 sound ok. To me it fills like your missing part of the sound with them. The bass isnt full and cant hear the hi hat on the drums. Im gonna try the V-MODA next to find some better earbuds
48236
Hi,Thanks for your question. Our goal is to make products that people love and provide great service. Yes, absolutely, we take care of no charge replacements if anyone has an issue with the EARBUDi's.ThanksSincerely,Team GOBUDi
127066
NOPE.they have a very restricted LIMITED lifetime warranty.if it is a defect by production or damaged elsewhere (i.e. it came to you messed up) they will replace it.anything else than they will give you a restrictive waiver that offers to give you to 50% of your purchase price in credit as long as you bought it from an Authorized Retailer.it does note that the purchase is for anything that is available on the skullcandy website.so whether or not you can use it to purchase something off their amazon retailer, you have to talk to them about. but the pricing on the website is around 20-30 dollars more than the amazon price.in any case. not worth it! break easily. NOPE.they have a very restricted LIMITED lifetime warranty.if it is a defect by production or damaged elsewhere (i.e. it came to you messed up) they will replace it.anything else than they will give you a restrictive waiver that offers to give you to 50% of your purchase price in credit as long as you bought it from an Authorized Retailer.it does note that the purchase is for anything that is available on the skullcandy website.so whether or not you can use it to purchase something off their amazon retailer, you have to talk to them about. but the pricing... » Read More NOPE.they have a very restricted LIMITED lifetime warranty.if it is a defect by production or damaged elsewhere (i.e. it came to you messed up) they will replace it.anything else than they will give you a restrictive waiver that offers to give you to 50% of your purchase price in credit as long as you bought it from an Authorized Retailer.it does note that the purchase is for anything that is available on the skullcandy website.so whether or not you can use it to purchase something off their amazon retailer, you have to talk to them about. but the pricing on the website is around 20-30 dollars more than the amazon price.in any case. not worth it! break easily. « Show Less
280989
Hi, I hope you have better luck with these than I did. At first, they played great but then one ear stopped working and the other followed. It would be a few seconds of working then off again they would go. I know this doesn't help you much. I hope you get them working. Mine were returned to amazon within 30 days. Cheers!
24993
Wow now that is some customer support. I followed the advice posted and called (330-686-2600), got transferred to the parts department; about a minute later the guy's got my address and sending me off another headphone cable with requesting money or questions, that's the best customer support service I've ever had... ever!
322139
Yes, I had the same problem and wound up getting replacement from the company after I posted a bad review about it. I did, however, find that the problem wasn't as bad later on and no problem using line-in. I'd say always use the line-in and your headphone jack when possible.
449316
mine works fine. I did have to switch the product once with Amazon due to the loose elastic strap. But the replacement came in just two days. I'll say keeping enjoy the music and call Amazon to send you a new one.
181254
It's a crap-shoot, really. I had jbuds that only lasted for four months, and then these Sennheisers lasted for about a year. The Sennheisers sound a bit better in my opinion. I've also had another pair of jbuds for a bit that are currently still working.
530105
I've not had any problems with these but there are another pair from JLABs that I have that are BETTERJLab JBuds J4 Heavy Bass Metal In-Ear Earbuds Style Headphones Just a richer sound and I use these a lot, have had for a year. Highly recommend
1610557
I got a chance to talk to monster guys. He told that I can replace the earphones but he is not sure that if I will receive the earphones with the right angle connector. BTW... i am planning to return these as it doesnt feel comfortable at all. Sound wise its excellent but i have considerable pain in my ears after wearing them for 1 hour. I tried all the eartips, but nothing seems to be comfortable. Any suggestions???
1757824
We have made multiple attempts to contact the company directly (with no avail) regarding both questions. The volume on the machine just does randomly seem to almost turn itself off (so low, it might as well be). We experienced the exact same defect on several different units via exchanges to the company, although a select few customers seem to report no problem at all. As to improvements, we have noticed the product appearing and disappearing from various retailer sites...hopefully, it has been an effort to pull the item and find a solution. However, based on other reviews we've seen: No improvements have been made. Currently we are using the one-level-down model from this company and we do like it. It has far less features (fewer sounds/ tones, no clock) than the Version II, but as it actually works and we don't get startled awake all through the night with sound cutting out, it is the only one we would recommend at this time. Homedics could also stand to work on their customer service while they are at fixing the second model.
806155
I had a bad experience with Reizen lour ear but i din`t write this review. What`up with Amazon sending me this e mail to respond.