I bought this at a local store - Abby's nutrition to be exact. It had a plastic outer seal, but no seal inside (under the cap). Is this normal?
1788192
I don't remember ever peeling off any inner seal. I'm pretty sure it's just the one on the outside.
1815860
there is a seal, but it gets unstuck sometimes during the delivery probably because of all the shaking....the seal is probably stuck to the bottom of the cap...should be fine
1108875
Mine have come with a seal of sorts. There was a seal under the lid but very easily lifted off; many times you need a knife to break a seal; this was not the case. Though I have found a small amount of settling of ingredients in a new jar I have always had the jars 95% full to the top. I fear yours was a goof, a jar returned and put back on the shelf. I would return it. I have ordered from this vendor several times with out any problems. If I were they I would apologize and send you an extra jar as an apology. I am pleased with my dog's condition using the probiotics. He is 12 and a big dog (90 lbs) so I must be doing something right. Mutts/rescues rule! Good luck and I hope this was helpful. Mine have come with a seal of sorts. There was a seal under the lid but very easily lifted off; many times you need a knife to break a seal; this was not the case. Though I have found a small amount of settling of ingredients in a new jar I have always had the jars 95% full to the top. I fear yours was a goof, a jar returned and put back on the shelf. I would return it. I have ordered from this vendor several times with out any problems. If I were they I would apologize and send you an extra jar as an apology. I am pleased with my dog's condition using the probiotics. He is 12 and a... » Read More Mine have come with a seal of sorts. There was a seal under the lid but very easily lifted off; many times you need a knife to break a seal; this was not the case. Though I have found a small amount of settling of ingredients in a new jar I have always had the jars 95% full to the top. I fear yours was a goof, a jar returned and put back on the shelf. I would return it. I have ordered from this vendor several times with out any problems. If I were they I would apologize and send you an extra jar as an apology. I am pleased with my dog's condition using the probiotics. He is 12 and a big dog (90 lbs) so I must be doing something right. Mutts/rescues rule! Good luck and I hope this was helpful. « Show Less
8715
I bought this last fall and don't remember but I also don't remember having an issue. I'd have to say if the instructions were inside I must have twisted off the lid to get them out and if there was an inner seal I would have taken it off. I used the whole bottle so I no longer have it to look at.
2038417
I found the second bottle I wish I had a pic yes it sealed I had to pop the plastic seal it's on the entire bottle! Yeah seal on the freshness.....
250010
Mine is. I've had pretty good luck with these types of bottles. In the past, I had a couple off brand ones that leaked, but even those I think the seal got twisted or loose in the dishwasher and was able to fix. If you're taking it to work, I would just make sure it's totally dry, put my powder in and fill with water/milk once you get to work. Personally, I keep one at work with a bottle of protein mix. Good luck!
28567
I kinda had the same question, it has the word organic on it, but not the seal I am used to
42218
Mine was not sealed down;It should come loose by using your fingers. Mine was easily replaced. If yours is not loose possibly use old knife edge to loosen underneath the seal between jar & seal. Careful not to damage jar.
1365399
I had the same experience! The outside seal was unbroken, but the one under the cap was loose. Very disturbing.
396115
Gwen I don't know is this is normal but my bottle arrived in the same condition. I don't think I thought much about it and i've had nothing but great results with the products.I was actually at a store this morning and ran across a bottle of CHI Silk Infusion and it didn't have a protective seal. CHI really should change this. Hope this helps. - N.Simms
1757209
I was going to ask the same question. There was no seal and it was only about a third full. I weighed it and it is the correct shipping and product weight, so I guess they just got a cheaper bottle that happened to be bigger or something. I can't imagine the granules would go bad unsealed unless it got wet before receiving.
414372
Last time I bought this is came in a box. I don't remember it having a plastic seal. I didn't notice any tampering. It's not cheaper, as distributors mark up the price for profit.
1720344
I bought it and it wasn't sealed either, in fact the plastic it came wrapped in was a little wet. I was very suspicious and came back to this detail page specifically to check on this. Glad to see this is the first FAQ item! But yeah seems like there's no need to worry.
321736
Definitely no seal under the cap and no sealed bag either on any of the three tubes I ordered. I was disappointed, but am using it anyway.
1044445
Mine always come with a white paper seal across the top (have to peel off after you unscrew the black lid). BUT, I've also purchased that the seal had come undone for part of it. Still used it because it looked/smelled fine and the dogs did well. Lid was on tight when I bought it. BTW, the container I purchased with undone seal was NOT from amazon but a local store where I used to get my Nupro.
396119
When I got (a larger bottle tho) mine it came with a protective seal. Maybe email the distributor and ask them why there isn't one? Hope this helps!
941618
There is nothing wrong with the product. I believe those reviews are over a year old. There was a batch made over a year ago and the heat induction seal that goes under the lid was applied with a little extra heat upon packaging. When the bottle was opened they thought it was something with the plastic, but it wasn't. We use FDA approved food grade plastics. There was nothing wrong with the plastic or the product. This was a very isolated incident and after the seal was removed and the lid left off for a few minutes the odor they were getting was gone. This is all packaged in a cGMP facility and was investigated and cleared. Hope this helps answer your concerns. There is nothing wrong with the product. I believe those reviews are over a year old. There was a batch made over a year ago and the heat induction seal that goes under the lid was applied with a little extra heat upon packaging. When the bottle was opened they thought it was something with the plastic, but it wasn't. We use FDA approved food grade plastics. There was nothing wrong with the plastic or the product. This was a very isolated incident and after the seal was removed and the lid left off for a few minutes the odor they were getting was gone. This is all packaged in a cGMP... » Read More There is nothing wrong with the product. I believe those reviews are over a year old. There was a batch made over a year ago and the heat induction seal that goes under the lid was applied with a little extra heat upon packaging. When the bottle was opened they thought it was something with the plastic, but it wasn't. We use FDA approved food grade plastics. There was nothing wrong with the plastic or the product. This was a very isolated incident and after the seal was removed and the lid left off for a few minutes the odor they were getting was gone. This is all packaged in a cGMP facility and was investigated and cleared. Hope this helps answer your concerns. « Show Less