The USB3 port is not reading my flashdrive even though my Acer Desktop does. Is there some way to fix this problem? Tried everything so far!!!
1794103
That happened to me. I needed mad driver updates, and if you download those and it still doesn't work, (if you hopefully have a warranty) you can send it in and they'll get your software up to speed. I got my drivers here. http://support.asus.com/Download.aspx?SLanguage=en&m;=V500CA&p;=3&s;=495You can try finding the specific one you want, or download all of them in that category.
1794104
That happened to me. I needed mad driver updates, and if you download those and it still doesn't work, (if you hopefully have a warranty) you can send it in and they'll get your software up to speed. I got my drivers here. http://support.asus.com/Download.aspx?SLanguage=en&m=V500CA&p=3&s=495 You can try finding the specific one you want, or download all of them in that category.
1003429
I purchased this over a year ago and have tried everything,and it just will not work at all. When I plug it into usb port computer advises that port has had a surge and to unplug device and reset, if I add more power it will only over load more. Am at my wits end to get this to work on my acer one. Next step maybe trying out my new .45 on it to see if it is bullet proof.USB External CD DVD RW Burner Drive For Acer Aspire one
1988792
Cleo,One more thing is that USB is backward compatible so a USB 3 device should work just fine in a USB 2 port or even a USB 1 port for that matter.Regards,Charlie
616101
Mine still works great. It did seem like it was not working as well, but just by chance, I used a different USB cable, and it still works as good now as it did when I got it a few months ago.
198649
Can you confirm if you got a solution for your problem? I have the same situation, lost the usb receiver and I'm trying to look for a replacement as well. let me know how you figured it out.
659700
I figured this out myself. The state is USB3.0 drivers is terrible. I had to update the USB3.0 drivers on every machine I connected this too except one. So, if it doesn't start update your USB3.0 drivers from your motherboard manufacturer.
1517560
Hello April, unfortunately there could be several reasons. To ensure the drive is actually working, can you hear the discs spinning? You should be able to tell if it is there would be a slight hum. If you are sure the drive works, and it does not show up on your computer, I would start by leaving it plugged in and then restarting your computer. Sometimes you have to clear the system's memory. If that does not work try a different USB port. My computer has one that doesn't work and I found out by accident. Depending on what operating system you are running, i.e. Windows 7, Windows 8, etc you can go to the device manager and see if the drive shows up under "HDD". If it does and you still cannot access the files there may be something wrong with the drive itself. Was this a working drive that you had used before? I'm sorry if I am not much help, I am trying to think of all the things I try on my pc. Please let me know. and Good Luck!
381080
Hey, I am using this product usb 2.0 over an year. I bought one more flash drive 3.0 for my mom. It works great for me. You might have the defect in product. Ask seller to replace as this one is weird issue you described. You might wanna give a try to format the usb drive and then see if problem still exists. If yes then ask seller for the replacement.
218567
In my case, it's plug &play. I suggest you proceed via My files and tap on the usb drive. Good luck.
2237277
That is what I have as well. It worked fine with that. I am not sure what happened, I can only say I followed the directions, and after I tried it, nothing plugged into my USB ports worked, only the valet. Sorry I'm no real help.
1780210
Unfortunately, I'm not using USB 3.0 on the computer using the drive. I would imagine it does via USB 3.0, but it gave a "not supported" message using Disk Utility on my current system.
571282
I'm not a techie in any way, but I have the problem with my computer's front USB port only for my external hard drive (the computer doesn't even recognize something's plugged in). When I plug into the back ports, it works fine. A pain, but it works.
305602
Your question is not clear! From what I understand, the other functions of this unit WORK; but the USB alone is not OK, correct??/ If that is the case, you will have to try attaching another device in the USB slot and see if it works and much the same way, try the device on some other port on another connection in the computer and see if it works!! I do not think there is a categorical answer to your question!!!
908527
hii.. i bought this sandisk usb drive in amazon work for me in win7 and win8 in usb 3.0 connection maybe your usb drive something wrong or damge contact your seller...
1205315
Can someone provide me a link to the updated software? the version i have is from 2005 and cant see my USB port. thanks!
1228479
It's been a long time. I think a cable came with my drive. I don't see why you could not use any USB cable. I switch them all the time.
255381
I have no problem with mine using Win7 just plugin and let Windows download the driver.Have you tried different USB port? I suggest using USB 2.0 ports instead of 3.0. I Have the same problem with Windows 7 and found out I've installed too many USB devices to my system and there's a lot of drivers tied to my usb port that causing the issue using a different port works for me.