My water tank is full and BOTH lights are blinking, red and green &amp; its not emitting the cool air. How do I get the machine to stop and work again?
1785584
I had similar symptoms in mine. Called manufacturer and their tech support person suggested for me to open the bottom panel and check a fan connection. However, unit has a label not to attempt to repair it or tamper without a professional. Manufacturer has a policy of exchanging a bottom assembly up to year warranty time. One has to enclose a money order or cashier's check for $20 plus pay your own shipping to California. I just took this unit to a recycling bin and bought a one gallon "Crane" for about the same amount of money minus a hassle of going to post office... But, call the manufacturer and see what you can do, especially is this is still on warranty (one year). Good luck.
2176394
Try bleeding ur water. Might have a air pocket? And check ur gas regulator it wont light if water or gas isnt right. There is no swith now just hole where one used to be. Hope that helps.
2208059
Well, to begin with, my device did not work right from the beginning. It opened water fine but did not always close the valve. I had to return it.As for your case, did you replace a battery? Or maybe battery voltage is lower than normal. Clean the contacts maybe.
1963215
The light on top was alternating red/green. I thought it might mean the batteries, but I checked & they are fully charged.Now, I can't get it to work at all, no lights, no pump, nothing...yes, the batteries are installed correctly. Any ideas?
1699533
Is the light lit on the bottom of the unit? If it is and it is emitting water or air bubbles, then it is working.
757927
Are you using hot tap water?, is the red light coming on? and make sure you turn it on to warm up. I do know using hot tap water makes a difference. Other than that I don't know....
257684
i had the same problem, the red light stayed on & couldn't get the green light to show until i adjusted the float knob (the white knob)...then it worked perfect!
355070
Button on left turns it on. If light is blinking too much water is in lower unit. Remove plastic plug and then rubber plug.water will come out. If you are in a high humidity area like the whole norteast you may need to install a drain. Delongi does not mention that. Good luck.
1868763
Return it. Something is definitely wrong with it. I've had mine for several months now. It runs for hours and shuts off by itself when reservoir is empty. Yours is definitely defective.
2269022
I had a similar issue. I took it apart, cleaned out the rotor and siphon tube, and it seemed to fix the problem. The flow control in the siphon tube had caught some algae and quickly plugged up the system.
2067664
Check the basics, are you sure you put water in the reservoir, or that you put enough water in the reservoir, and that you've waited for the green light to go off (which it does when the water in the reservoir is exhausted). I know at least once i've forgotten to fill it.
1553950
When the water level is too low, the sensor will shut off the motor and humidifying device. And "add water" indicator will light up. All you need to do is refill the water tank. Once the water level goes up, the functions will start again. If you have any additional question, please contact SPT at 1-800-330-0388 or initiate another question here.
454330
The LED should turn off when the temperature is reached. Turn the temp all the way down, then turn it all the way up. Once you pass the temp of the water it will turn the red LED on. Do you have a accurate thermometer to check your water? If it is at 85 then the unit is working. If not then you might have to return it since the calibration is off. Mine is set to 80 and it work very well.
416076
When that happens I would turn it off right away and unplug it. Then take a look under the bottom suction area to see if there is something obstructing the flow into the machine.
1001714
Hello,I had the same problem, THREE TIMES!!!!!!!!! All three went back! There seems to be a glitch with the machine. Here is what to do.1st make sure it says no water and you do have water. 1nd, return it to the place where you bought it and complain. If that is not possible call NESCAFE Hot line from 8am to 8pm EST. Tell them the problem and demand that they fix it. They will send you a return address label (no charge to you AND INSIST ON THAT!) and box it up and wait for the label. When it comes (it make take a week or so to come by e-mail), box it up and wait until it is repaired. THEY KNOW ABOUT THE PROBLEM, SO THEY SHOULD REPAIR OR REPLACE!!!!!!!!! INSIST THAT THEY FIX IT! Hello,I had the same problem, THREE TIMES!!!!!!!!! All three went back! There seems to be a glitch with the machine. Here is what to do.1st make sure it says no water and you do have water. 1nd, return it to the place where you bought it and complain. If that is not possible call NESCAFE Hot line from 8am to 8pm EST. Tell them the problem and demand that they fix it. They will send you a return address label (no charge to you AND INSIST ON THAT!) and box it up and wait for the label. When it comes (it make take a week or so to come by e-mail), box it up and wait until it is... » Read More Hello,I had the same problem, THREE TIMES!!!!!!!!! All three went back! There seems to be a glitch with the machine. Here is what to do.1st make sure it says no water and you do have water. 1nd, return it to the place where you bought it and complain. If that is not possible call NESCAFE Hot line from 8am to 8pm EST. Tell them the problem and demand that they fix it. They will send you a return address label (no charge to you AND INSIST ON THAT!) and box it up and wait for the label. When it comes (it make take a week or so to come by e-mail), box it up and wait until it is repaired. THEY KNOW ABOUT THE PROBLEM, SO THEY SHOULD REPAIR OR REPLACE!!!!!!!!! INSIST THAT THEY FIX IT! « Show Less
1872508
Mine did the same and they told me to put warm water init so I did that and it still didn't work so I sent it back and they sent me a new one and it runs for most of the night now.
1724536
Please make sure the hot water switch on the back of the unit is on.The lights will be on when unit is either heating or cooling the water inside the tanks. Once the water reaches the appropriate temperature, lights will go off.