I am extremely irritated with mine...anyone else having issues getting replacement tray? It's been over 4 months and still don't have.
1810309
I have had mine for a year with no problems . love my machine. Have you contacted Amazon. If you have only had your machine for a short time you may be able to get a new one . so contact Amazon
2086897
The same thing happened to mine. The plastic on this feeder gets very brittle after a short time of usage. Let me know if you get a response about the replacement parts.
831621
I had a similar issue with mine. I sent it back for service and it took 4 weeks for them to send it back. Bad service!
1317205
How did you get a new one? did you write or call to them? Mine is broken and the cats just loved it but I can't find my receipt from Target.
2136008
I had trouble at first too .. I think there are clear stickers/tape that hold the top and bottom of the tray together that you need to remove before it will open easily. Look very closely and see if you can find and remove them and then try again!
230928
I have never had that problem. If it's truly only been a few months, I'd go back to the manufacturer for a replacement. Good luck to you!
1011355
I haven't had any problems, I think I bought mine about 4 months ago, so not sure if there's a solution to it.Maybe try contacting the company?
1762627
I recently used the machine for a month in Paris. Same issue....just remove the tray and set it aside!
194997
I experience the same thing. The vendor recently contacted me after my rating on this site. They informed me that it would be replaced with a new one. Could be there might be some defective piece. Not sure, waiting for the replacement. Will repost new experience
2193046
Dori, sorry to hear that. I just purchased mine in April and have used it a total of 5 times. So far, no probs.Their website will inform you of what should be done to replace the product. Good Luck. Barbara
318567
I returned the tray. It just did not work for me. Wish I could be more help.
1727004
Sorry, I haven't had any problems with mine so I'm blank on where to tell you to go. Best of luck finding it though.
1046732
Check the manual for your product - if you don't have the original, then search online. There should be a list of replacement parts; compare the part number you find there with the number listed for the tray here, WB49X10129. I would search the internet for you, but the learning experience will benefit you.
780974
Mine crapped out on me COMPLETELY this week, and I purchased it August 30th... and have taken marvelous care of it. I am going to pursue a replacement before I change my "good" review on Amazon. I am looking forwad to a rapid prompt courteous replacement. Today is November 23. So, mine didn't even last 12 weeks. Best of luck! Keep up with this post, we'll see how it goes.
1973926
Mine has warped at the ends. Not safe without adding material at the ends so it doesn't trap a foot and chop it off. I have five of them and they all have done the same with warping. My bottom tray is not staying in place either. the track at the bottom doesn't hold it in place. Will be looking at a different brand.
1863224
I would like to know why you are disatisfied with this product that you would like to replace it. Did you try to contact Amazon avout the problem? Please let me know of your problem. Thanks Ken
1626095
I had this situation and learned that the only way to get a replacement is to work with the selling company. Drive would not deal with me directly. I made a new inside bottom of the tray with matching foam from Michaels and taped the crack together under the foam. It has worked well so far. Luckily my crack was not the whole way through. Amazon is great and will work with you, if you bought through them.