Magellan's Poor Customer Service - Any Improvement? I have an older Magellan unit and have experienced very poor customer service responses from Magellan's call center(s) in India. I gave up on Magellan totally due to it. I don't want to trash them, but just beware. Magellan's Poor Customer Service - Any Improvement? I have an older Magellan unit and have experienced very poor customer service responses from Magellan's call center(s) in India. I gave... » Read More Magellan's Poor Customer Service - Any Improvement? I have an older Magellan unit and have experienced very poor customer service responses from Magellan's call center(s) in India. I gave up on Magellan totally due to it. I don't want to trash them, but just beware. « Show Less
1700949
I have the Magellan 4250 for a few years now and have never had a problem with their customer services. They have always been prompt, and courteous and took care of my problem or answered my questions whatever the case may be. Previously had the 3250 and no problems then either. Give them another try.
1792304
Magellan Maestro 4250 4.3-Inch Widescreen Bluetooth Portable GPS Navigator (Factory Refurbished) My comments are covered in those posted. Selling a GPS with outdate maps is unacceptable. Also, I don't find it intutive at all. I need to carry a copy of the manual with me to get it to do what i want. My TOMTOM program running on my palm was far better but they quit supporting map upgrades so I purchased the Maestro. I don't recommend it.
1792305
Klamath,I sympathize with you. I also made a mistake by attempting to update the firmware on my Roadmate 6000T which was in pristine condition and worked ok aside from the map being outdated. The thing crashed after the firmware update and would not start. It has been sent back to a repair center in Smynra, TN for a refurbished replacement, I just hope I don't get a crappy old thing back like you did, that is disgusting, IMO a refurbished unit should be like a new unit and not bashed up as you described, Magellan's after care service is terrible !!!
563640
this unit's map is outdate. The update costs 100 bucks. Magellan sells you milk which has gone bad and ask you to pay 100 bucks for update, becasue they are buying milk from someone else. Give me a break.
899930
This is a known software bug in the Explorist line. Always set your battery type to 'alkaline' until the bug is found and fixed. This, and lots more info can be found at the magellaninsiders website. I am AzRoute66 and at your service along with a whole load of folks more experienced than I. By the way, your batteries are/were not inferior/defective/discharged - the unit just reported them that way.
295616
I was very frustrated and tried to call them as they advertise they are in this country, speak English....etc. What I was told is they do not offer any phone support at all. They simply do not take calls from customers. They will email you, but if you need to clarify anything, and it is confusing to type, you are out of luck. They refunded my money no questions asked. It did not fix the problem I had when I ordered it, I could not talk to anyone about my issue, so I canceled service.
1050706
Unless the ad states that the GPS has the latest firmware I don't think there is any way to tell. When/if you get the GPS load the free software program VantagePoint from Magellan, it will update the firmware, this is a very handy program.I hope this helps.
1309388
I heavily advise anyone considering a magellan product to be concerned with the customer support system in place. It is practically non-exististent. You seldom recieve help only stumbling blocks and diversions. very seldom do youget the help you need. Be forwarned. This company has not invested much into it's customer service.
2080375
I would say yes.....but I was relatively unimpressed by this model. By this I mean you COULD....but it not intuitive and at times confusing. By today's standards it rather old and you can get MUCH better GPSs for a very decent price. I have no issues with Magellan....but I'd lean towards a newer/better model.
1376134
I agree. Customer service is the worst I have ever experienced. They do not return phone calls when you leave a message. Nor, do they respond to emails. It's hard to imagine that a company that is so inconsiderate of it's customers is still in business. My membership is up this month and I am not going to renew. My device is first generation. I will not be buying a new GPS from SkyCaddie.
2130137
DONT LOAD THE UPDATE FOR GOD'S SAKE!! It will permanently disable your unit. My letter to Garmin: I just loaded the map update and it killed my unit- no response to power. Apparently, your update has killed over 20 units, and probably many times that many. See: http://www.fixya.com/support/t288636-unit_will_not_power_up_after_map We are commencing a class action lawsuit since you continue to sell a defective upgrade that destroys a product I paid $400 for, and refuse to withdraw the defective upgrade from your web site. This lawsuit will, of course, be coupled with a publicity campaign in industry publications (automotive, outdoor, home electonics) to inform the industry that Magellan pushes defective products. I will be going out to purchase a replacement Garmin unit, since I have to have a GPS this week. We, the affected customers, will be doing everything in our power to remove Magellan from the marketplace, or at least to make them a minor player.
2137503
The last software upgrade for this model on Magellan's website is from 2010. The last map update I could find was from Dec 2007 (see http://gpsinformation.net/allory/magfeat.htm#rm3000). So yeah, I would say that the gps upgrades on both map and software sides are obsolete (4+ yrs old)
2181370
I purchased a Magellan 4250about two months ago, after having a Garmin 2610 for about 4 years. The updating of the vehicle icon is jerky and you can pass a street before the unit will show you at the intersection. There is a upgrade (2.36) for the 4250 that is suppose to correct this problem but does not. The Magellan service contacts are off shore and you may have trouble talking with them. You may want to try a 4250 prior to buying.
787368
thank you for your answer, but the gps was set to 3 by me, and automatic volume was set on "enable"...and still, the same issue.I the guys from Magellan, and I got the same answer from them.when I wrote it back and I told them that I have the same issue...no answer.thank you once again.
645138
I also had same query. I called up their call center. They said there should be no problem but I am not very sure myself. I am going to india next week. Can check and let you know then
183356
I just called Garmin. The person who answered the phone said that if you get a unit with V8 mapping data you will be sent a free update when they become available at the end of July 2007 [or maybe early August]. To get the free update, don't order it through ordinary channels. Call customer support and talk to a person. He reassured me that it won't matter who I happen to talk to when I call back; this is the new policy. It tool me 10 minutes to get through at 10:40AM PDT. As soon as they announce the update, at which point the rumor of the new policy will have spread far and wide, i'm sure wait times will increase, but there's a finite number of units covered so it'll settle down if you wait a week or so. They also told me to expect substantial improvements in the map data and POI data of V2008 over V8. This last statement, of course, should be taken with a grain of salt. -dk
34567
No fees with the magellan3100 and several other models, however there are no "annual" updates on this model. You have to go to the Magellan website and check for updates for it. The last two I downloaded were free. I have not done a download since 2011, so I do not know what is NEW for it out there. Read it over, know what yours is capable of doing and then go from there.
952157
I had the same problem on a trip to Cape Cod, MA. First weakness and in-and-out of satellite reception then nothing. Unit refuses to find the satellites. I suspect a design flaw in the receiver or the antenna connection. I'm am very unhappy with their customer service. They made me register the unit first (I didn't save the yellow piece of paper with the registration code, which is different than the serial number). I am still waiting for an RMA after a week. I did try the update, reset stuff as suggested by customer service and that did not fix it.
585008
I have used the Hertz Neverlost, and the Magellan 4040. While they may supply Hertz, with their units, the Magellan 4040 is like trying to compare a Ferrari to a Ford Focus. Both will get you from point A to B, but one will do in it style, and be the envy of your friends. That is how I could compare the 4040 to the Neverlost. The 4040 is hands down light years ahead of use. My parents, who are technophobes, loved using it also, right out of the box. By contrast, even though I am an IT 'expert' I still have some troubles with the Neverlost. So, to answer your question, No the Maestro s not pretty close to the Neverlost, it is light years ahead!