Hello Everyone : i purchased this unit last winter, and 4 weeks later it died on me : does anyone know of how to repair the unit and who would i call
1789424
I would call the Company, I have one and it has done really good. I have had mine for about two years and love it. I use it every day, I make all my coffee and tea with the water and that is the only water I drink. I hope you can get it fixed. Wish I could have been more help.
1789425
Good luck!! It comes from China. They are great about selling but forget it if you have a problem. I have a faulty O ring which leaked thru the floor into the basement. The seller does not respond to my request for a new O ring. Do I have to buy another filter? Great machine when it works but there are multiple problems
1789426
The information for tech support came with your unit. Their tech guy is great. call 866-799-2666
1855072
It's probably not dead. Reset unit and it will come to life. Mine did this frequently. Give it a try.
1882776
Contact the seller, I am sure they would replace the unit or possibly give you a refund.
2125862
I would suggest talking with customer support at the manufacture. I have not used mine all winter but will be using mine at least by May. I am waiting for the snow to melt.
1974261
It sounds like you got a lemon my friend. I would call Amazon and return through them and you should have a replacement in a few days. It only took 3 days for them to send mine during the height of the return season in January and February. The second is working like a charm....knock on wood. LOL!!!
1272366
The unit needs factory service. This is a chronic problem with this unit (when I took it to a repair facility under warranty I had to take it back twice to get the problem corrected.) If it's out of warranty it may cost too much to justify repairing. This model is a lemon.
455417
Ours quit in the ice and sub-zero weather mid-winter. I let Amazon know and they sent a new one immediately, billing it to my account, then when the broken one was returned, they credited a full refund.
111481
i purchased this same unit model no. 2.1 serviced it every month. it has died on me. I thought it would last longer than two years. Do you still offer rebates to purchase another one and return this one to you. Please help!
1195658
Mine did not make it through the winter... I am looking for a new one too. Who would have thought it would be so hard. The one I ordered did not work :( I will post back here if I find one that works (or to see if someone suggests one.
905883
Funny you should ask! I just had to send my unit in for replacement. The warranty is 1 Full Year on everything. They will repair or replace the unit at no cost. They even pay to have it shipped in.
2148834
Hi - we had a similar problem and contacted the company. They were extremly helpful and replaced the unit . A pain shipping it back but the replacement was quick and the second unit works perfectly .
560290
My heater never lasted through one winter season, we actually bought it in april, used it a few times. it quit working, makes a rattling noise and does not blow any heat. tried to email the company several times, but they never responded. I also called a few times but didn't get through
1364316
sounds like you left it out in the garage or out building all winter and it has discharged completely. I had one do that and I tried everything to bring it back, no success. Gotta buy a new one, sorry. Cold weather is a battery killer.
1701988
I have a problem too. We tried everything but it is just not a good product. I am looking to replace the unit.
319573
I haven't experienced that with my unit. Sounds like you need to contact customer service.
108747
Send it back to Amazon they should replace it for you. I believe it's a year warranty.
714301
we actually called the company and they sent us out a new component... it seemed to be faulty... good luck!