Just purchased in April 2013, battery not holding charge. How long is the warranty for???
1782941
I suggest you write directly to the Neato customers attention dept. and explain the problem. I have a very good experience with those devices. One of them had a problem, I sent it to the factory and they replaced it. They sent a new one by mail.
1782942
My batteries lasted about two years before they needed to be replaced. Used the vac about 3-4 hours per week. Try this though. In the menu, select support , then select new battery. This might trick the memory.
1782943
They last about a year. You can buy upgrades for it ( more run time). Batteries aren't covered. They are expected to be replaced.
1782944
I have no idea. But I got miy Neato in February and bought new batteries on Amazon in October.
1782945
Sorry, Suria, I don't know how long the warranty is for. My batteries lasted about one year and I bought new ones and it is working just fine since.
1782946
We've had our Neato XV-21 for about 2 years and we replaced the battery about a year ago. So the answer to your question is battery should last about a year. We purchased our battery thru Amazon as it was less expensive than buying local.
906306
It could be a bad battery. If it is a bad battery, you can call customer support, and they will send you a new one. They were very pleasant when I spoke with them about a battery issue not holding a charge. At the time, the customer service person told me that new batteries should be charged for at least 24 hours in order to keep a full charge. He also told me if the battery didn't work, that they would send me a new one.
948872
I'm not sure because no paperwork or warranty info was included in the shipment. I just got the battery in a box. It's been working well though.
456551
I installed my unit in November 2013. My "long-life" battery started chirping October 4, 2014. That is 11 months. About the same time span that the old 9 volt batteries. Disappointing....
1345349
I read from another person that there was a 30 day warranty. I wasn't told about the problem until almost a year after purchasing. I just ordered a pair of new batteries to see if this will fix the problem. No expectations, though.
2016689
Sorry I have no idea about warranties. Mine have always lasted for year -- with occasional battery replacement.
470590
Not sure of where to find warranty info. Half of our units have also topped working. In a couple, replacing the batteries brought them back to life, but in some such did not work.
864796
I don't believe there's any warranty other than the Amazon warranty but I've had this battery for over a year with no problems other than the form factor is larger then the factory battery. It sticks out the back of the case just a bit.
2191448
There's no indication on the box (I still have it) that there is a warranty. I bought 2 in March, have charged and used them at least 20 times, haven't had a problem. I can say that they are comparable to the battery that came with the camera I bought. These batteries (including the one I got with the camera) do not hold a charge for extended periods if you don't use them and when you take alot of video/pics and the camera heats up, the batteries seem to loose power quickly. Once they cool off they seem to have a little more power left. If you bought a battery and its not performing or charging then I'd contact the seller it may just be a defective battery. Overall -great performance at a great price.
1167156
I am not sure about the warranty it is either 90 days or a year? I am more inclined to say a year. You can check out the manufactures site and fund out. My battery is still going strong. My Dell laptop Inspiron 1721 is an energy hog. The battery would last for 2 hours if the laptop didn't have to run updates. I just keep the laptop in case I need it in a hurry and can't take my desktop.
1828133
Nothing had happened to mine but in that instance what you mean with return window, amazon? But anyways the battery is in warranty but I think you should contact manufacturer to look out for the problems and fix it
1502691
I assume that you'd want to ask this question to the seller, but I believe it came with a short warranty period of 30 0r 60 days. I have had no issues with the battery and it has lived up to expectations. I get 6-7 hours of operation with it installed.
1795553
I have only had the battery for 3 months. I ordered thru Amazon.com, so if it failed before the 3 year warranty is up, I would contact them first. If you ordered thru GS directly, you would contact them first. See the response from Randy C. below: I saw this on their website. Our battery went out and was looking into the warranty. Placing A Warranty Claim and GSB Investigation To place a warranty claim, contact GSB at (800) 472-2879 or www.gsbattery.com. By placing a warranty claim, claimant agrees (i) to provide GSB with reasonable access to the location where the alleged defective battery was operated and stored so that GSB may perform a site failure investigation and (ii) upon request of GSB, return the alleged defective battery to GSB for failure analysis. Where a BBU or power supply is used in conjunction with the ONT, GSB's investigation may also include a failure mode analysis of the BBU or power supply. A warranty claim must include a copy of the retail purchase receipt. Mar 21, 2014 by Randy C
955199
I had mine like 3 years ago and I don't remember having any issues with the battery.
2230144
Never like hearing these stories. I don't recall a warranty myself, sorry. It's over six months old, and I'd be doubtful on a warranty but worth a try with the vendor and let them know if it stopped charging suddenly or was the computer telling you all along there was "X" amount of life remaining. Just as an FYI, the recommendation is it is good for the battery to use it on Battery Only mode to wear it down and do a recharge rather than keeping the computer plugged in all the time. Good luck, J. J.
1294775
I'm not sure about a warranty, I don't remember seeing one on the battery, but mine is still going strong after several months.
219113
I don't know what the warranty is, but my experience is the same as yours. I would not purchase this product. Not sure if it is a Sony problem or a battery problem, but it was a waste of money and it appears that only the Sony battery will last at all.