No sound while watching Netflix or YouTube I just set-up my BD 390 and everything works except for the lack of audio when streaming Netflix and YouTube. Vudu works just fine in HD and so do regular and blue-ray discs. Anyone else having this issue? No sound while watching Netflix or YouTube I just set-up my BD 390 and everything works except for the lack of audio when streaming Netflix and YouTube. Vudu works just fine in HD and so do regular... » Read More No sound while watching Netflix or YouTube I just set-up my BD 390 and everything works except for the lack of audio when streaming Netflix and YouTube. Vudu works just fine in HD and so do regular and blue-ray discs. Anyone else having this issue? « Show Less
1791026
Same problem -- that is so unbelievable stupid that I have to change the resolution. They should upconvert!
1791027
I found that if I change the setting on the BD390 to 1080i, then I DO get audio when streaming Netflix. There is no audio if I set it to 1080p or "auto" when streaming Netflix. Hope this helps other people out as well.
1791028
Yes. Had the same problem with the BD 390 and Netflix/YouTube. You need to dial the Resolution down to 1080i in order to get sound. I guess Netlix & YouTube don't support 1080p audio.Hope this helps!
1791029
The player is connected directly to my TV via HDMI cable. I am going to try another TV to see if it works.
1126408
Just got off the phone w/ LG tech support and they confirmed that you have to manually set the box to 720p (or presumably 1080i) when you want to use youtube, your own media, and netflix. This seems to be an issue w/ the latest firmware, b/c it was working w/ *auto* before the update. Pushed the tech person to understand how silly this is, but got nowhere. My goodness, just set the output to 720p or 1080i when streaming any of the services that can't support 1080p. Hopefully a new firmware update will be forthcoming.
1791030
Is your receiver set for Dobly Digital or DTS only as opposed to auto-sense on that input?
2213541
I didn't have any issues with subtitles on Netflix- in fact, I watched Detective Dee about a month ago and it worked fine. However, Netflix NOW doesn't work AT ALL. Just suddenly one day a message came up that it was unable to play a certain title. Haven't been able to watch ANY movie on Netflix via the Samsung HT e5500, the same message comes up. Customer service points fingers at Netflix, Netflix points back. I will say that Netflix DOES work on my LG Smart TV, which is OK I guess but I will have to directly connect the TV to the sound system so that I can use at least part of the home theatre set up. I have tried every fix in every forum. Very discouraging since I am fairly pleased with all other aspects of the system. But still and all I blame Samsung for this since Netflix works on every other device in my house. Frankly, it's a pretty big issue- and if you read all the forum complaints you might well steer clear.
1795826
Mine was working great until a few weeks ago it quit playing BD's after upgrading the firmware to the 169 version. No problem with DVD's. I've done the firmware upgrades to version 179 and still having the same issue. Nothing on the Sony website about this issue.
1896666
"your bd player's netflix keys have been hacked" and it said I could no longer play Netflix movies on my player. So I'm going to just post how I fixed it since the answers were spread out on this thread. I can't say each step is necessary, but it worked. I have the newest firmware.Got same problem. Upgrade firmware and found this solution online that worked for me:1. Deactivated the player at Netflix's website. Under "Your Account" ...2. Hard reset by pressing fast-forward on the player for five seconds with no disc.3. Attempt to play a Netflix movie (red "A" button on main screen).4. Perform the regular activation process for Netflix.5. Reenter Time Zone, Time, etc. settings in player. "your bd player's netflix keys have been hacked" and it said I could no longer play Netflix movies on my player. So I'm going to just post how I fixed it since the answers were spread out on this thread. I can't say each step is necessary, but it worked. I have the newest firmware.Got same problem. Upgrade firmware and found this solution online that worked for me:1. Deactivated the player at Netflix's website. Under "Your Account" ...2. Hard reset by pressing fast-forward on the player for five seconds with no disc.3. Attempt to play a Netflix... » Read More "your bd player's netflix keys have been hacked" and it said I could no longer play Netflix movies on my player. So I'm going to just post how I fixed it since the answers were spread out on this thread. I can't say each step is necessary, but it worked. I have the newest firmware.Got same problem. Upgrade firmware and found this solution online that worked for me:1. Deactivated the player at Netflix's website. Under "Your Account" ...2. Hard reset by pressing fast-forward on the player for five seconds with no disc.3. Attempt to play a Netflix movie (red "A" button on main screen).4. Perform the regular activation process for Netflix.5. Reenter Time Zone, Time, etc. settings in player. « Show Less
1631859
i am having the same issue as everyone. sound but no video. worked all morning to try and fix and it was a wasted time because still not working. kurio wont even help you since the app comes from 3rd party store. netflix tried really really really hard for a long time to help me, but in the end, the kurio seem to just NOT support the video play of netflix, i am SO SO SO mad and extremely disappointed >:(
1575133
Mine only has an app for Netflix and Vudu (I've never even opened the Vudu app - but I do use Netflix often). So no! =)
1605407
Friend, could you tell me if it offers CAPTIONS when downloading like a Netflix movie?? My son can do this and I can't, and I'm very hard of hearing so cannot understand anything without the CAPTIONS!! (I also have an older Sony Blu-Ray)! (My tv does support it)
2128174
Great question...I just did a firmware update hoping that Netflix streaming would show up...no luck. Seems like it could work if they wanted to.
1015621
I thought I seen a vid on youtube with a guy watching netflix on the unit. On an android phone though. I have an Iphone W/adapter and I cant get netflix to work. I believe it only will work if your videos or movies our downloaded through I tunes. I have a couple of music vids downloaded from I tunes and they play through the head unit.
402556
It works for me (it skips and loses volume but I think that is specific to my player). Assuming you have a network connection (Network menu, connection status), after selecting Netflix it should come up to your sign-in screen. If that does not happen, maybe the sign-in info is bad--possibly left over from previous owner if the unit is refurb (unit I bought was refurb even though listed on web site as new). Have you tried resetting the player? I think there is a reset option on the Other menu.
548485
Not sure what your error is, just got mine today and did an update. netflix was fine. I got netflix to work on my old ps3, wii and now this. Setup is awkward where you have to get info from your blu-ray player and look onto the computer, back and forth, but I got it done and it works fine. The PS3 layout is way better, you can search for movie, here all you get is what is in your queue.
414886
Does Vudu play audio properly on your system ? Mine does not ouput any sound at all with Vudu.
1628663
dma media extender will not currently work with netflix. With the vcmnetflix plugin i cant get video but no audio, this is due to a recent change with netflix using silverlight plugin. I would us the roku, but i hear they have some current problem too
993599
Thanks for the info, but.... The TV speakers work fine with the sound bar when watching any TV reg or HD programs. It is just some HD dvd's or Blu-Ray dvd's that this problem occurs. There is an echo or feedback which sometimes you can turn the TV off and back on again and it disapears or makes it better. Some DVDs still have echo or delay from one speaker to the other. It is a sync problem between the TV speakers and Sound Bar which are both Sony brands. When everything working, tv speakers, sound bar and (2) wireless rear speaker it is awesome in my 16 by 11 room. I just thought there was an option somewhere to sync speakers together if needed. Thanks.Alan Thanks for the info, but.... The TV speakers work fine with the sound bar when watching any TV reg or HD programs. It is just some HD dvd's or Blu-Ray dvd's that this problem occurs. There is an echo or feedback which sometimes you can turn the TV off and back on again and it disapears or makes it better. Some DVDs still have echo or delay from one speaker to the other. It is a sync problem between the TV speakers and Sound Bar which are both Sony brands. When everything working, tv speakers, sound bar and (2) wireless rear speaker it is awesome in my 16 by 11 room. I just thought there was... » Read More Thanks for the info, but.... The TV speakers work fine with the sound bar when watching any TV reg or HD programs. It is just some HD dvd's or Blu-Ray dvd's that this problem occurs. There is an echo or feedback which sometimes you can turn the TV off and back on again and it disapears or makes it better. Some DVDs still have echo or delay from one speaker to the other. It is a sync problem between the TV speakers and Sound Bar which are both Sony brands. When everything working, tv speakers, sound bar and (2) wireless rear speaker it is awesome in my 16 by 11 room. I just thought there was an option somewhere to sync speakers together if needed. Thanks.Alan « Show Less
2157816
I contacted Sony support and this is what they said:"I'm sorry that the resume playback feature of the Blu-ray Disc player does not work. Sometimes, the player may not resume playback depending on the disc or stop point."Not very helpful. Not sure yet if this happens on all BD disc but it happens on Casino Royal, which is Sony produced... Very lame IMO.
1953968
I have the 50-inch version and I have still have issues with Netflix, but nowhere near the problems I was having with my Sony Blu-ray. The problems mostly happen during peak hours (5:00PM - 9:00PM). As far as 4K streaming from Netflix...I don't think they have 4K content yet. I did have the Sony Server that offered some true 4K content, but it took forever to download videos (15 hours to download Elysium and I have a 35MB connection). I ended up taking the $700 server back since you don't get much for your money. Hope this helps.
1150197
I have a Panasonic Blue Ray dmp-br601 playera and a 40" BRAVIA Pro Display KDL40S5100/9 TV. I just purchased the Panasonic. The BR601 will play back a Blue Ray disc properly both video and audio wise. When I play a non Blue Ray disc the audio will drop out every 5 or 10 minutes throughout the entire program. It will then fade in about 30 to 45 seconds later. Very annoying. There seems to be a little bit of audio noise just before the audio drops out. The non Blue Ray disc video will continue to play with no noticable degradation. Hopefully it's just a simple paramater selection in setup? Anybody have any ideas. Thanks.