One buyer complained that this product is "sticky." Has anyone else had this sort of problem?
1798724
I just followed the directions in the insert and cleaned the pan with Bar Keepers Friend when the oil got gummy on the bottom. Worked like a charm!!
1798725
Yes, the first time my daughter used it, its awful and it won't come clean! Very disappointed sinceTHE AMERICAS TEST KITCHEN CALLED IT THE BEST!Happy for the chance to vent.If you get any help with this problem,please let me know.Blessings , Pam,mp_feeney@yahoo.com.
1798726
Stainless steel cookware requires a lower heat then other cookware. Also, this skillet does not have a non-stick surface, thankfully. Cleans up beautifully with white vinegar. I think this skillet is wonderful.
1798727
No problem with sticking, but it must be realized that proper methods of use must be observed. It should be heated and then turned down since it is an even heated pan that holds heat properly. Also works best as a saute/braizing pan as designed. Never had a problem with clean up. It does help to clean when pan is still warm--not hot. I thought I would never give up cast iron, but I did.
1362530
Thanks Steve for the thoughtful replies. The first question was the very item I was worried about and your response was reassuring. I am assuming that the offer for additional glue adhesive applies to anyone who makes the purchase? Because of your responses, I am going to make the purchase. Thanks.
85096
Mine is not sticky. It has the consistency of natural aloe Vera juice. Mine does not smell at all.
433003
I've never had that problem. Think all you can do is go back to the seller. Sorry about the lack of a fix.
2176758
No I didn't find it to be sticky. I like it because it is handy to take to work!
1990359
Well, I'm glad it worked out in the end. It's very interesting that there seems to be no in between with people's experiences when they deal with companies about a problem product. People either seem to have a great experience or one that is catastrophic. I think that time seems to be the deciding factor, if a situation is handled quickly, it's fine. But let one drag out for days and there's just no way that it will turn out right. From the way you wrote the first post, it just sounded like the seller wasn't telling you the truth. Anyway, glad it has worked out...
687636
I did not have a problem. I received my product with a clearly marked expiration date--it was a least a year, maybe year and a half, out.
984095
Danielle and Monica are spot on. Try not to touch the gel pads as the oils on the hand do not help with the stickiness. I have dampened my finger and moistened the gel to clean them and rehydrate them. Have had no problem after doing that.
851385
I would contact the seller. They may have already had customers complain about this problem and instituted a protocol as a result.
595397
Vendor I bought from placed tape on the top cap to prevent spillage, so you just purchased from inexperienced or bad seller. Contact them to complain or ask for refund
648112
we cannot help you for faulty merchandise; however, since the company has admitted in an Australian legal settlement that the product was falsely advertised and has no scientific basis for its claims (see http://www.accc.gov.au/content/index.phtml/itemId/964074 ), we are interested in US buyers (especially California residents) who feel the product was not as advertised. www.ceh.org
545415
I have one that I love but haven't had problems. Have you contacted the people you purchased this from? They may be able to help.
647602
it had a sticky / messy gel. I choose to not use the gel after it was so messy. I would have sent it back. However I had cut and altered the product
1575291
Did the same thing for me. I filled a complAint and never heard back. I wish I had off read the reviews before purchasing because it seems to be common.
335721
No it is not normal. This brand is a total scum, you can google it, a lot of people have been tricked into buying it and they refuse to give a refund after it is sold.
2051571
I haven't experienced that myself, and I don't believe that should be expected. I would contact the seller and see what they say.
1118172
Mine seems fine. Have you tried to reach the seller? Other than returning the product if you felt it was old, I do not know what you can do.