has asus & or amazon straighten out the problem with the dock/keyboard connection problem, i want both, tablet & keyboard 06/07/2014
1784469
Yes they have. As long as the keyboard that you but has a more recent date. I believe it needs to be 11/13 or later. I bought one from one supplier in May 2014 and it had an older date so I sent it back. And went with another supplier on Amazon. I went with ExCaliber. They shipped me a May 2014 keyboard. They are aware of past issues with the keyboard and explained to me they got rid of all the old ones. Their customer service was beyond great for me. I recommend ExCaliber through amazon.
1784470
I found there is a slight problem with the latch on the dock, but it's an easy fix. I just move the latch to the left (unlock position), press down on the tablet usually to hear a click and return the latch to the lock position. Viola, it's fixed no problems after that.....
1784471
I had to import my keyboard from the US. I live in Australia. I got mine from Excalibur store on Amazon. Build date 2014/4. No keyboard docking issues. Issue with software keyboard charge still remains. It doesnt stay on 6%, it goes up and down but does not reach 100%. Reaches a max of 70%, with green light lit up on the keyboard dock indicating a full charge.
792298
The dock doesnt charge your tablet. But u can plug in your tablet while your using the keyboard
1245977
I've had the same issue. I started turning off the keyboard when not in use and it reconnects when I turn it back on. That's definitely not the best solution but it has worked ok for me. I don't know if you we're having the same exact issue, mine typically did this after it was dormant a minute or so.
2254789
This happened to me. If the keyboard dock on/off switch (top left) doesn't have any effect, pop the keyboard dock into the tablet, close it as if it were a regular laptop, and reopen it. The keyboard should work again. If it doesn't, make sure the keyboard has battery power- plug in the USB cable to the dock and tablet.
1396809
The tablet I have is a refurb, but the keyboard dock is the newer model. I have not had any problems. Both work great and the physical connection is solid.
1009786
Update: I tried a four port hub and got no life out of either. I think the keyboard needs direct contact to function... at least on my cheap Wally RCA tablet.
988581
No they do not make a docking station for that tablet, I did a lot of research and even Asus says they don't make a separate docking station. A bluetooth keyboard will work though, I just got the Kensington KeyFolio Pro 2 Universal Removable Keyboard, Case and Stand for 10-Inch Tablets, Black (K39519US).
1254044
I haven't had that exact issue but I did have problems with the mouse/track pad not working right all of the sudden and I called ASUS tech support and they had me re-install the drivers for it which fixed the problem immediately. Maybe you just need to re-install some keyboard drivers, call ASUS they will walk you through it step by step or find another solution. Good luck! 888-678-3688 or customer service 877-339-2787
825996
My clips are broken also and now I can't get the keyboard to pair up with my tablet! (Feeling angry)
201481
I returned mine, it worked but the connect tab on the back of the keyboard that you need to press to connect it got stuck and when I tried to get it fixed or replaced ACER wouldn't help me, so I went to the store in Amazon that sold it to me & they would't help me so I called Amazon and they let me return it (but charged me 10% stocking fee - for a broken keyboard) I used it for 3 months & it broke so I wouldn't recommend it. I have had spotty service from Acer in the past so I would probably stay away from this product. Sorry I couldn't give you any better news.
1481989
Be careful to order proper USB connection. The one sent me had wrong USB connection for my tablet and I couldn't get any response when I tried to swap for keyboard with right connector
2165820
You will have to pair the keyboard and your tablet again. Meaning make the keyboard discoverable, not just turn it on. If you've already tried that then I would think there might be an issue with the keyboard.
1191499
i just returned my keyboard and tablet because it stopped working on me completely. The charger quit working for the keyboard and the tablet as well. It would not hold a charge unless plugged in.
947012
We had the same issue. We purchsed the adapter. We never were able to get the keyboard to work. I thought that the keyboard was faulty, so I purchased another. Same problem.
910983
John, currently using a bluetooth keyboard and mouse with my tf701t I got for father's day. Waiting for a bit till all the dock nonsense settles. Got a dock from ncixus and was old. Returned using a bluetooth from my wife's old iPad case and keyboard. Fine so far.
1556772
I didn't have any problem with the keyboard. My problem was with the wifie (I lost connection one every 2 hours aprox), but I solved it updating the wireless driver
1734049
From what I understand most 7 inch tablets have just the one USB port, you might try using the USB cable that came with the tablet and connect it to the keyboard cable? I did that and it seemed to work!!