I am having the same problem as some others! The brown sugar is getting too hard ans has to be thrown out! We have only had the container foe 4 weeks. I have used the terra cotta disk or bear shaped item before and never had problems. Could the...
1780239
I did discover that the first time I used it I hadn't snapped lid all the way shut. Worked great after that. And yes you have to renew the disc every so often.
17572
Mine arrived without any crystallization and I have ordered more than one time and have never seen this. It never crystallized in the bathroom cupboard over time either. I wonder if you can write to the company to see if they know what the scoop is on this condition? Maybe some things might partially crystallize when subjected to temperature extremes, like possibly in transit. I'm sorry to hear that yours arrived that way and I hope you can get the mystery solved.
1330766
If the sugar was not hard when it was put in the jar with the ceramic bear then it should NOT have hardened that quickly. Brown sugar hardens when the moisture in the sugar evaporates. That is what the ceramic bear is supposed to help slow down. Read up on line at http://www.dominosugar.com/baking-tips-how-tos/usage-faqs
467941
I have this problem as well. I have three ideas I am trying. The first one is I thing my compost is too wet. I believe the proper ratio is 10 brown to 1 green. So I have a lot of shreddings that I am adding to my compost. The second is that I am adding very small sticks in the hopes this will break them up. I have plenty around the yard. Sticks are brown material. The third is I think I may have been rotating too much. I believe rotating makes the balls. I used to do it every day. Now I do 3 rotations every 4 days and sometimes I go as long as a week. Hope this helps.
1330765
The sugar should not harden that fast. I soaked it for several hours, pat dry (not dripping water), then put in the brown sugar jar. It took a little while(at least days) to soften the brown sugar. Maybe try it again?
1618938
Have you tried to shake it? I heard the brown is from the fragrance segment. Please shake and see if it makes any difference. :)
1691919
I've had the exact same problem. I just used a clip to keep it closed. Also thinking of transferring it into a freezer bag since I store it in the freezer.
1254485
I have not had that issue with multiple batches of crab-apples this fall. You may be waiting too long to collect the juice. If it gets full, it probably would spill over. Also, check it when you wash it to make sure you do not have a faulty pan.
725639
We've never had an issue w/that? We use the soap mix up too fast to see any of that. I once had a leaky container for the soap mix. It leaked a lot, but again, that was never an problem for us. But if it happen's, I'd wash out really well, and try using it again, or try a different type.
310439
I have never had this problem just keep in the covered tightly in the kitchen cupboard and shake it every time I use it,make sure you check the dates on the bottle for freshness.i would send it back and try a different seller.you never know how they store there product.
1983097
Try unscrewing it and make sure it's not clogged, I've not had this problem, so I hope this works for you. My daughter loves this stuff.
1330767
I would give it a little while. I had rock hard brown sugar when I got the bear. It made it all soft after a couple weeks.
565978
I reuse the same lids all the time with out any problems, I buy brown sugar and other baking ingredients , rice , flour etc on sale with coupons and seal it in jars all the time. I've never had an issue and have done this a few years now.
717272
I use turbinado sugar in any recipe that calls for granulated sugar, have never used it lieu of brown sugar. Have used brown sugar and turbinado together and it worked very well.
900020
I have the exact same problems with mine that Grace has with her's! We make sure it is empty and drained after each use but it has gotten disgusting with the mold (actually I believe it is a bacterial growth). Despite this major problem I truly love this machine and I used mine several times a day!
2116480
When that happened to me I discovered I left the machine off too long between batches. But it could be a coupe things. If you are trying to enjoy the cone right after you make it the machine has a chance to cool down too much. You may be putting too much sugar so it doesn't have room to spin, just melt. Also I had a bad turn out with the green apple flavor overall, no matter what I did it just burned, so it could also be the sugars fault. Check out a couple youtube videos. don't give up! Hope I helped :)
1608323
I was asked to respond to your question, but all of the previous responses are great. Follow Steven Raybell's response if the sugar water is not going down to the base. Great answers so you should not have anymore problems.