Anyone know how to open this safe if the scanner doesn't work? I have repeatedly tried to open (over 60 attempts) and it won't open.
1799144
Use a screwdriver, take off the name plate and there is the key hole. Hopefully you still have the key.
1799145
Remove the plate that reads Barska and use the key that was shipped with the safe to unlock.
1799146
When you bought the safe it came with a key and an allen wrench use them to get into the safe.
1799147
Use the tool that came with the safe (just a hex-key, I recall) to remove the name-plate next to the scanner. The lock tumbler is beneath that, which you can then use your key to manually open the safe. FYI - I have found that the scanner is sensitive to how hard you press down your finger and if you pull your finger to one side or the other. Try different variations of pressure and direction.
1592423
I've never been able to get the scanner working. I sent it in for warranty and they returned it without my owners manual. I'm dead in the water.
47230
I found the card reader usless.It worked only once in 14 trys. I sent it back and use my phone scanner. It works all the time.
190
Mine didn't click but opens pretty smoothly. Did you check for any stuck packing materials? Good luck.
1209018
the root cause of the problem seems to be you putting your key inside the safe. ever. why would you do that? ever? i assume you have figured a way around getting the door open, but have you solved the "real" problem yet?
766262
Amazon asked me to try and answer your question since I bought one and am very satisfied. You may be trying to enter a different code than you originally programmed. Use you key to open the safe and follow the directions you received with the safe to re-program. Hope this helps.
269326
There should have been a big zip lock plastic bag attached to your handle with your paperwork and 2 keys in it. I can't find my paper work at the moment. Try pressing 159# or 123#. If one of those sets of numbers is right, there should be a series of beeps then a green light will come on. then just turn your handle and open it. If you get it open and the keys are not there I would return the safe.
118997
I wish I could help but I gave it to my grandchildren at Christmas and it wont scan things. I tried to get it replaced but no one was willing to help me so they still have a gift that wont work. Hope you have better luck than I had.
399984
Hi Dustin,I have the original instructions but my scanner doesn't work. It is very small print, 11 x 14 two sided. If you don't make out I will try to scan you a copy from a friends house.Bob K
476244
You will need to open it with the key. Hopefully you didn't store the key inside the safe. Then after it is opened, start over again with the fingerprint recognition based on instructions. Just in case someone else happens to see this problem, I have had the unit for several years on the same battery ( I suppose I should change it soon) , and still reading my original fingerprint. I think your scenario is probably very unusual. It has been a very good and reliable unit for me.
1737807
If you already tried opening it with the default combo 000-000, and it still refuses to open, then you'll have to try to remember any possible # of combo(s) you may have set it to. Can you think of a familiar number you may have used to set the lock(s) and start from there by trying every combo possible with that familiar number?
1500987
I would return it and get a new one.. it should have come with detailed instructions, batteries, two keys and a warranty book. If you did not get these things (they are not inside the safe), then return it and get a new one. Pain in the butt but it sounds like you may have gotten a used or previously opened safe, which seems unsafe. lol
498256
we too had trouble opening some of them - I think i twisted and preyed it open with something - I cannot recall what ... they are super when they work, or are easy to open it's just hit or miss - I ordered about 6 of them and about 4 were good! Good luck
1725072
I have all the documents that came with the safe but don't see anything regarding an "error" message. There is a note that indicates that if you enter the wrong password 3 times it restricts any access for 3-5 minutes, but does not mention the "error" message... Have you tried to use your key to enter the safe, change the batteries, and reset the pass code? I don't know if any of those solutions will work, but changing the batteries seems, to me, like shutting down one's computer and restarting... Good luck!
1086554
Mine doesn't open either. Very frustrating. I think a lot of people have the same issue. Hopefully they will sort out their packaging.
569788
The printer part of the device just died. Your scanner and card reader will continue to work, but that heralds the end of the printer itself. I've had two die that way. (I actually keep one around for the scanner).
1697220
I had the same issue until I open a software program and scan it and it appear on that program as a file that I can edit. I advise you to open a program and then use the m.scanner. it works like a normal scanner.