Does anybody knows how to fixed the battery issue. Battery does not charge more than 1%.
1804326
You can go to www.kocaso.com/usa and see FAQ and maybe find your answer? Or if the Tablet is still under Warranty(1) Year from Kocaso,Get a RMA .See Customer Service for that.
1958672
Hi, I am having the same problem with mine. I am sure these are defective items that are being resold. I have to shut it down, power cord in, turn it back on and then manipulate the cord just so. Sometimes it takes a few tries. When if starts to charge, I leave if alone, because it will stop even if lightly tapped. The charge doesn't last very long though. Very disappointed. I should have returned it when I got it.
846633
I purchased a new battery and replacing the battery did not solve my charging issue, I did solve the charging issue by purchasing the Kindle wick charger which provided a higher wattage. Hopefully this helps
986039
Have you completely charged the battery? Maybe after charging, try to shut down and recheck battery status. I did not have any issues with mine, I just popped mine in and it worked great. It said they had a great support system, I would give Anker a call. Good Luck!
18813
Sounds like possibly a faulty battery. Have you tried sticking a straight ion into the little reset hole? Sometimes that works. Also, did you charge it for the recommended time before the first use?
456039
I suggest that you contact the seller and let them know that you have a defective device. I did this and they emailed me a shipping label and returned my money. Mine would only charge my phone 10% then it died.
2101821
No help here. Ours worked just fine. Regarding the previous comment we did fully charge ours before we used it.
458144
Want to know when the battery issue is resolved.The laptop seems great, but the battery work for just one hour instead of 6.5hours and there is a need to resolve this issue as soon as possible.
1204931
It sounds like you're using the wrong battery. When I recharge my battery I sometimes leave it charging for more than a day, and I've never had any trouble.
2274878
Um. Sorry for reply back so late too you. Daniel. Um. I had that problem with my phone, and thought is was the Gorilla Gadgets battery. It pissed me off. But you might have too take the phone down and tell them that you need another head peace and a cord to get a better charge. In the mean try this. Take the battery out of your phone, and wait for 60 seconds then try the battery again. Let me know what happens. I will check back your reply.
1779012
You have to let it charge for a while and maybe reset it. It comes with instuctions for installing a new battery. If you did that then you probably have another problem.
176439
I had same problem...it's either an internal battery or charger issue and it's not fixable...just return it. The new one I got (same model) works though.
2195677
don't count on any new battery to be fully charged! mine had a charge but I'm sure it was not 100% charged. Once installed your system should start charging it.
1117578
Clean the contacts on the charging base and the contacts on the remote with a Q-tip soaked in rubbing alcohol. THe battery should still be fine, it just isn't getting a charge.
2144633
i hope that you've solved your problem by now but i think your issue could be that the battery is too drained to charge automatically. try running a default charge setting, after about 15 minutes the pre-set programming should be able to be used. good luck and let us know if you found a solution please or if the charger didn't hold up. Thanks
1379566
Sorry for your problem with the battery install. If the new battery is not defective, sounds like the main unit is defective. I obtained the batteries as a gift for my daughter. She installed the new batteries and selected the option of new batteries installed. Then left the unit in the home dock, charging overnight. Went from running less that 5 min to completing the whole area for approx 50 min never having to go home for a recharge. Runs like new again
1364314
I have the same the problem. It may common cause of battery. Got a new one last year. It works fine until now but I don't know for how long. Nothing you can do to make it works since it no longer hold charged.