Is it supposed to kind of lock closed? just got mine, dog loves it, but after pushing it around for a little while, it starts to come unscrewed.
1804770
I didn't have that problem but my dog was able to chew/destroy some of the little flanges which supposedly keep the treats inside.
1804771
Thank you for your question! While it doesn't "lock", it should be able to be twisted until it is closed very tightly. If yours is loose or seems to come unscrewed after light usage, please call our Customer Care Center at 1-800-732-2677.
535397
There is a little click, to keep it closed. When you open it you will see there is piece that pushes in and out and that is what holds it closed. Kind of hard to explain. If it is not connecting to it then there is a problem with it. I had a friend who got one of these and had to return in because the charge was not working, and she said they were great. They did not ask any question, just sent her a new one.
1238526
I don't believe you can close it at all and "lock it" without scrambling the combo. So if you want to leave it open and scrambled and then just have them click it closed on their way out you should be good to go. I have 3 of these on outside fence gates and we have been very happy with them.
1516387
It may loosen occasionally, I have to tighten mine after every 3rd-4th ride. What worked best for my dog's pulling is a nose harness, she was a different dog after we started using it on walks and did not pull at all. When I ride with her, I put the nose harness on her but attach the bike leash to her body harness not the nose harness. Just having it on keeps her in check. You might want to check that out, got mine at Petsmart for $14.
1240522
Mine comes off. You might have to jiggle it at little, don't force it. It doesn't come off smoothly, but it does eventually release.
812205
If you turn the table over there is a gasket, rubber, plastic? between the swivel and the top. Our table turns but is fairly tight so our 6 lb dog can't really move it. I would look to see if you could tighten the screws first then the only thing I would do is to place or stuff a small cloth in the swivel part so it won't turn. I think in the manufacturing process your table might be looser then some, ours is very hard to spin. IF YOU DON'T WANT IT TO SPIN AT ALL then i would block it from the under side. Turn it over and look for those options. Good luck.
996448
It is difficult to unscrew it but keep trying. I actually had to take a plyers and gently hold on to the post and hold onto the base with a towel so it doesn't slip and then turn it. I found that after I got it unscrewed the first time it seems to come apart much easier now. Good luck.
792984
you have to close it yourself and latch it. I love this gate. We have a 60 pound goldendoodle puppy who loves to put his paws up on it when he gets excited to see us. super sturdy
1045692
I carefully used a strong, wide, flat head screwdriver to pry up one edge, (go deep! about 1/2 " don't stab yourself! and be careful not to catch the battery underneath) continue to pry up until it pops out. It IS very difficult to get open as there is a lip underneath above the batteries that help hold it in. A pain, but you don't want that popping out while your dog plays with it. There are 2 batteries once you get inside. Takes me a few minutes to get it open.
1621645
I never had that problem. Might need to send back or try to bend the fastener to a slightly less round. Mine holds well shut until pulled open. Good luck.
348635
Seeing what Calvinbob said I would completely agree. my friend has the older version with 2 locks but the door does not hook latch into the bottom of the frame. I prefer the new style better. My dog is crate trained as well and doesn't try to escape. I have seen the pictures of crates torn apart by dogs and find it hard to imagine. If the dog can tear this apart your going to need to spend a good chunk of money on something really extreme.
898457
I assume it's locked up also? I'd contact the maker. They seem concerned that their product works well. They responded to my review about the poorly designed locking mechanism so they might just send you a replacement. Worth a shot!
1990334
Mine isn't available to me right now....but if I remember correctly I just grabbed the inside bottom (where pet sits)in my palm and pulled up....then it just started to collapse....hope that helps.
2089559
It feels solid when locked. Our 62 lb Husky/Lab mix hasn't lunged on it yet (cats pick on her and require lunges) but the retracting spring holds the line taunt and she is very sensitive to that, returns to my side when I don't mean for her to. Our previous leash kept the line off the ground but did not pull. I really hope this one relaxes a little because that's the whole purpose of a retractable - give them scratch & sniff room without requiring your presence in the shrubs! If she was a "tugger", this would be ideal.
1902615
I haven't had that problem, althought mine has come apart several times. I push the part into the upper piece and turn it in the direction shown by the arrow on the lower part to lock it. I'd offer the suggestion to firmly seat the parts together and then twist the two pieces in the direction shown by the arrows. That's all I can offer.
54860
Those locks are not locks in the traditional sense. They just flip over into a little catch. My dog hasn't been able to open both of them, but they do look flimsy. If your concern is the dog getting out, I suggest a caribiner lock or two. Hope this helps. BTW I love the crate! He hasn't torn this up like he did three others.
1109238
Yeah you just have to snap and unsnap it a few times. I can open and close mine with one hand. I had the same issue as you when i first received mine