I bought this a year ago and rarely used it. Could the battery be dead now anyways?
1796936
Battery should last more than a year. It could be that the item stayed unsold for some time which might explain why it run out of battery.
394514
Maybe it is defective--a dead battery inside (which is not consumer-replaceable.)
728996
No, it isn't: I would contact the seller and let them know. Just the fact that the battery back up stopped working is reason enough to request a replacement.
2036734
how long does a battery last? If I have not used it for more than a year will the battery still be good or do I need to replace it?
1699343
Try removing battery and replacing it. If still no charge, yes, replacing the battery was worth it for us after several years of hard use.
1936668
I have had my device for over a year and have never replaced the battery. I use it on average of once it twice a week.
616592
That's never happened to me, but you may be able to simply reset it by using your back-up battery box
706637
Yes, and quite suddenly. Mine was working fine and when it as due to be charged, it simply would not charge anymore. Like a dead car battery.
642523
i've had mine since 2009. granted, much of that time it's just been in a drawer, but it hasn't drained the battery yet.
1197268
Interesting, actually mine did not turn on either, however, I just assumed mine was to replace the battery. Which I have not done yet. I have had mine for 6 months or so. Did you change the battery?
2210778
I have had the same battery in mine for over a year now with no problems, you might want to contact the manufacturer?
2196567
Change battery if that doesnt work contact amazon...i bought mine early this year and it still works..
2260954
I have had mine for a while and rarely use it but it will not turn on with adaptor or battery
1531949
The battery was dead when i got it. It recommends u charge it before using it. I never had any problems with it. Once i charged it initially it was fine.
1605121
Perhaps the battery has been moved, maybe during delivery it was banged a few times. It really is a simple to use device. If it's new I would suggest to return it and buy a new one.
1864400
Try inserting a new battery. When I first received my unit, the battery was dead. Good luck:)
2075386
I guess that's possible, I have had no issues at all with mine. I believe if you go on their website or call them, you can order a new battery.