Is there a way to stop the metal wand from falling out of the plastic part of the unit? Mine falls out whenever I turn it on.
1791959
Mine is fine. You have might be defective. Why don't you get in touch with the company?
1791960
Hi Christine, I don't think it should fall out. Mine doesn't fall out. I will check it this weekend. The frother is at our ski condo. I'll let you know when we come home after the weekend. We don't have internet there.Sarah
1791961
As others have said, this sounds like a defective unit - ours has never had this problem.
1397854
That screw was impossible for me to remove. I did remove it at first and put in batteries, but could not get it out the second time. I finally pried open the compartment and then duct taped it closed. I also had to duct tape the wand on, since it came off or the cats pulled it off. That stayed on. My advice is to, once you get the compartment opened, don't put the screw back in. Just tape the lid.
1726209
Mine stopped as well, it was the on/off switch...I called Eureka and they gave me a list of warranty vacuum shops to choose from. Was in shop for 3 days and he mentioned it was one screw to get to part that broke so if it happens after warranty I know my husband can repair it.
1227679
Doubt it, this is a design flaw. Read my review. I really wanted to love this device but they should have used metal instead of plastic at the stress point. You can Super Glue this together, not a great option but I did it to mine and it's holding so far. I used a gel type super glue, figured it would handle vibrations better. So far it's held for 4 months. I would however recommend to anyone buying this to carefully take the little screws out (VERY CAREFULLY), and putting a few drops of super glue under the connection and replacing the screws. The weak point is the screw housing tubes, they are plastic and will eventually break. I figure that if you glue before it breaks, it will relieve the stress on the plastic.
1393501
Any time I have had a similar problem, it had something to do with the seal between the head and the tank. Take a good look at the seal in the groove on the head, and take a paper towel and use a small screw driver to wipe it clean. Then make sure you really tighten the head to the tank. If this did not work, and your unit has a pressure relieving valve, check and make sure it is not leaking when tank is pumped and pressurized. If the wand is somehow leaking you may have to buy a new wand.I'd put my money on the seal between the tank and head.
76149
Mine is very tight, no worries about it being knocked loose. If your comes out too easily you may have a defective unit.
1953642
the model I have was purchased over 5 years ago. it is built well. I replaced the wand last year ($50) and have have replaced a few bands. i actually use it without the bands also like a T. mine is very thick metals. it knocks down to small components so can transport ez. hopefully they did not cheapen it by thinner metals it would not surprise me. I would check out a sporting store to see if it is now junk. agood tool if they did not ruin it.
258420
Same problem...............you can try to lower the plastic a little on the glass...........Either way.......even if it works.....it is not a SECURE stop......
1666337
No, that has not happened to me one time in the years I've been using it. You may have a defective wand that needs replacing. Ypu have to replace then about every 6 to 9 months.
1497333
I've had the same problem. At first, I took it out and put it back in but after a few times of doing that, it didn't work any longer. I also tried turning the switch on and off and that worked at first, but alas, no more. For this much money, can't Mattel get it right?
1777569
I had the same problem with the unit leaking or falling off I called Pure and they sent a metal adaptor It took 3-4 days and works great!Randy Hallstrom
314472
I would not recommend this wand. The one I bought won't even turn on 75% of the time.
358785
I never had that issue. Mine was going strong for a year and a half and I misplaced it (seriously -- I have no clue where I left it). I loved that thing. Have you tried reaching out to the manufacturer?
1331255
Perhaps yours has the same problem mine did, and leaked some glue! It was very hard to turn it loose.
2130228
If you have the tank seated, so it clicks in and feels secure, then I suggest contacting the manufacturer. Also, something to look out for, the wand connector is plastic and deteriorates over time. Mine broke a few months out of the warranty period and it cannot be replaced. I didn't move it back and forth very much; perhaps I should have.
435582
Mine had did that also. I moved it away from the shower but at the end of the shower head and every time I use it I push the plastic holder in so the suction is stronger. Hope that works for you.
2257431
The first thing is too make sure the tracks were the rollers go are clean of debris, then turn the power button off for a few seconds then back on, in most cases this will reset the motor and it will work fine from there. If when you turn the power on and you get no response from the motor unit, the power ribbon may be loose or disconnected. if this is the case you will need someone that is pretty handy to get the side off and do the repairs. let me know...been there done that...