Has anyone had and problems with the machine? How about service if it breaks down?
1798552
I haven't had any problems with the one I purchased. It appears to be in great shape and we are using it in a commercial facility so it gets a lot of use. The seller I purchased from offered a 12 month warranty so I can take advantage of that if necessary. I called them before buying to ask about the warranty and they were very easy to reach and had very friendly staff. Just make sure that the one you choose to purchase has contact information and give them a call if you'd like.
308158
Hi Bob, I don't have these issues with mine. I love this machine as it is easy to crank and to operate. Al
1188632
I haven't had any problems with mine. I have used it too much because it is a office computer so I mostly use it for downloading software so far. It seems to work well for the little I have used it. Sorry I can't be of more help.
104298
It was pretty good for the first three years, then it started having some problems. They did cover the replacement parts and costs but you will need to contact them. It is a good machine and is very heavy.Make sure you put it where you will not need to move it. Hope this helps!
2041106
To me that sounds like there is a glitch. Do you shut down the machine when not in use?
2251819
I have had it for a little over a year. If you purchase it through Amazon, Capresso will not replace the machine if you have issues. THey will only repair
1425394
I have not had any issues with my machine. I'm sorry that I can not help you.
2279287
I have had my machine for about 5 months. Right out of the box I had an issue with the high frequency start. I contacted AHP and was helped. I had to do my own repairs with the Tech on the phone. Better than shipping it back to California. Then I had an issue with the Machine leaking argon gas. I contacted AHP again and was semi helped. We went through a procedure to see what was leaking. Couldn't hear the leak but it was substantial, approx 7 cubic feet per hour. I even sent a video to AHP and have never heard back from them. Left many messages via phone and emails past 3 months. NOTHING!!!!! I had to break down and take it in to a local repair facility to have it checked out on my own dime. Now it is fixed. I shouldn't have to do that, it is and was under warranty, Pretty bad customer service.
917391
I am sorry that you're having such issues. Ours has worked find since we started using it last October, and we use it daily, sometimes more than once. I would definitely call their customer service.
458702
Mine did the same thing. You will have to take it in to be repaired. It just starts to break down in many ways after using it just a few times. It's a very poor quality machine.
2279286
I just called the phone contact on their web site and spoke with a service rep. You return the machine to San Francisco, where the importer is located. He told me that if there is going to be a problem, that it will probably happen within the first 30mins +/- of use. They may also open a service center in New Jersey in the future. The price is artificially low right now, as they are trying to get a lot of machines out there and get their reputation established. I think I will purchase one of these.
776390
After owning this machine for 7 months (had our first for about three years) I'm having the same problem as of this morning. I'm going to try all the tactics that billf recommends. Anyone else rectify the problem?
1908256
We have had so many problems with this machine. We ended up going the replacement route through mail the mail and shipping the first one back. Little to say problem was never resolved. I do not know what to tell you but using the replacement route seemed to be the best way as long as you ship back what they wanted, etc... To Hubby it was comparable as to getting a new one, I didn't though, I didn't like the whole idea of a product not working as it was supposed to. Good luck to you I hope you find peace in what ever path you choose.
1295758
Mine ,which is just over a year old and having problems for 6 months finally crapped out. It won't even turn on! I am REALLY struggling with having to send it back on MY dime ($25) PLUS send another $10 for them to send me a new one!! What did I do to deserve to have to pay for their crappy machine??? Hoping the store (Kohls) will even-exchange it for me. Update...I walked into Kohls with the machine...in the original box.....explained it was still under warranty. I walked out with a brand new machine...no questions asked! YES! And I didn't pay Cuisenart a dime!
2143131
Hello, We have never had a warranty issue. Very rare for theis machine to need warranty work at all. They are great quality machines. When or if there is a warranty issue, you would contact Sebo company and they would let you know the nearest service center to your zip code.Thank you Kim
1777510
I'm not sure, we haven't had any problems with ours and we've had it almost two years. I would just try contacting them. I think most companies want to make things right.
959347
Sorry, but mine broke right away. I was able to use it for a little while and then it wouldn't turn on. I do not recommend this machine...AT ALL!