Who is the manufacturer? I noticed the review said the wire breaks easily and the wheels break off.
1794791
Best choice products and I have not heard from them yet on receiving a new one the bottom is flimsy and the wheel sheered off so it broke the screw. My recommendation don't purchase came damaged - let them know - now word from them and here I sit over 100.00 gone and nothing worth while to show for it. Purchase elsewhere.
1625085
After "dowsing" with a refrigerator magnet, it appears there was a weak attraction to the wheel rim, so I'm reporting it to be a steel alloy of some kind, but the attraction was not strong enough to think it was all steel. The spokes may be steel, however. The best info source would of course, be Mavic.
1619957
I had the same problem and was able to get a replacement. I called the vendor who sold the product (it's on the Amazon invoice), told them what happened, and they ordered a replacement which was sent directly to me.. Great customer service! The wheels shaft break because they don't fit snugly into the slot at the bottom of the leg. The wheel then slips out and breaks when you move the file. After you replace the wheel, try to crimp the slot with a pliers where the wheel is inserted. That may be tough to do. Try inserting flat sided toothpicks into the slot next to the wheel shaft and snap off the ends. This will create a tight fit for the wheel shaft. I had the same problem and was able to get a replacement. I called the vendor who sold the product (it's on the Amazon invoice), told them what happened, and they ordered a replacement which was sent directly to me.. Great customer service! The wheels shaft break because they don't fit snugly into the slot at the bottom of the leg. The wheel then slips out and breaks when you move the file. After you replace the wheel, try to crimp the slot with a pliers where the wheel is inserted. That may be tough to do. Try inserting flat sided toothpicks into the slot next to the wheel shaft and snap... » Read More I had the same problem and was able to get a replacement. I called the vendor who sold the product (it's on the Amazon invoice), told them what happened, and they ordered a replacement which was sent directly to me.. Great customer service! The wheels shaft break because they don't fit snugly into the slot at the bottom of the leg. The wheel then slips out and breaks when you move the file. After you replace the wheel, try to crimp the slot with a pliers where the wheel is inserted. That may be tough to do. Try inserting flat sided toothpicks into the slot next to the wheel shaft and snap off the ends. This will create a tight fit for the wheel shaft. « Show Less
1005316
If you go to their website, they have warranty information. The company is base in Missouri. They are great folks to deal with. I have spoken to the owner before. Great company, and a great product! I have 2 of them.
1021133
A plastic wheel, or a solid wheel of some sort. Do not get a wire wheel! Their claws will get stuck which will result in an awful situation. Lol. A large, solid silent spinner is perfect because they're up late at night! :)
1893592
Aloha! Yikes!!! I haven't had that experience thank goodness. DID You Contact the seller? Hopefully you didn't injure yourself. If the seller does not respond call amazon customer service. I'll make sure I check the wheels our. Mahalo! !!
1630854
Just "chatted" with Longevity and they don't know if the units on Amazon are the updated models or not. Also, they don't sell the wire feed carriers to update it yourself! So to me that says they don't have parts available to service the machine if it breaks and are not too concerned about you getting their best product!! They may be a decent company, but their products are still made in China from Chinese manufactured parts, so warrenty issues will be a problem. Probably best to stick to American made units even if some of the innards are out sourced IMHO!
1069629
The same thing happen to me! one of the wheels is stripped out and can't place it back. Any idea how to contact the vendor?
669903
Shrader, but avoid this purchase. The wheel does not hold up. See my most recent review.
92009
I just recently got mine. The wheels on mine are not good quality. The front wheel will not swivel.
1152996
"Designed, Engineered and Assembled in Kansas" is not the same as a definitive "Made in USA" and leaves you to wonder where the various parts they're assembled from are manufactured. I suspect the motor and switch, which are what matter, were actually produced China along with most or all of the rest, and were all joined together in Kansas.
1597902
Try contacting the seller "Cavalier Wholesale" they may be able to point you in the right direction?? I know it is a brand name of Mpetstroller but I was not able to find a website for the actual brand. Hope you get the wheel fixed!!
1392041
Call the company that makes the product, they sell replacement wheels. They actually gave me 1 or 2 for free the 1st time I called. I had to purchase a set of 5 last time.
1730083
It is my understanding that the seller is also the manufacturer. They should be able to provide a new wheel. Also with the wheel measurements you should be able to get one from your local hardware store. If you have already tried these suggestions, I don't know.
832038
The wheels are made of hard plastic covered with some sort of rubber. They are very sturdy and compatible with any surface in my home. Rolls easily on carpet, tile and hardwood. The only thing I am very disappointed with is the brackets that hold up the bar which broke after about six months of use. I asked about replacements and never got an answer.
1414024
I do not know. I have not looked into it. The wheels on this one are not wearing out at all yet.
1885880
Did the wire break by being caught in the front wheel? If so, you may have a piece of the wire caught in the wheel somewhere. You need to check around the wheel area, which may involve removing some portions of the bike. That wire does not control resistance for the front wheel, so my guess is somethings caught in there.