i can't seem to plug in the cord into the outlet. one of the cord insert is bigger than the other. do i need to purchase a special outlet? please help
1782625
The plugs on most items today have one side that is a bit larger; that larger side fits in the larger side of the socket. Just flip it over.
1782626
It sounds like your electrical outlets are the un-grounded type (both slots the same size). You can purchase an adapter at a hardware store, probably less than $1.00.
1782627
For me, the cord only fit in one way so I marked the top of it with a sharpie so I didn't have to flip it over a couple times. I'm in the US if that makes a difference
275684
Not sure how I got your post but maybe because I bought one? Anyway, I didn't have any problems with the plug. As far as where to return it, I would check for a warranty card in the packaging or google the company online. I googled them before I bought the item to check it out and there might be some information there.
2283000
Outlet is too small. Go to a hardware or lab supply and get some of the clear plastic tubing.
496485
Probably not. It sounds like it may be defective and needs to be returned (hopefully this is still an option). Before you do so, try plugging it in to another outlet, just to be sure!
629224
I would call the company. I had a similar problem & I called the company & they sent me a new one. But I had to send a piece of the power cord back. I can't promise they would do the same but the customer service person I spoke to was very nice. So try it.
273193
I have mine plugged into the standard home outlet. It did not require a unique outlet like you might see with a washer or dryer - hope this helps.
563554
Verify that the outlet it's plugged into is good would be the first thing to check. Mine has worked all the time with no trouble but if the outlet is good and working then look on the unit for a fuse maybe but not sure what else to check unless you take it to an electrical technician.
2240522
Did you turn it on using the nob in the from first. Try that first. If not, check your outlet and try plug to another outlet. And if thats not the case you have to send it back for a new one. I hope thats kind of helpful.
1827843
i didn't have that problem at all !!!the only suggestion i have is to make sure the plugs are pushed all the way in !!!good luck.
1695626
I assume one of the prongs is a bit larger (more square)? That is the modern polarity plug and sometimes they will not fit into old outlets. A couple-dollar adapter bought at any hardware store will cure your problem (take fixture with you so hardware store people know what you are talking about) or, you can update the outlet in your home that you want to use, with a new design outlet (not easy for untrained person to do and could be dangerous to try by yourself).
1845872
You may have an issue with your electrical, because this is a very low wattage item and shouldn't have done that. Also, check to make sure the outlet in which the item is plugged in doesn't have a faulty ground wire on it. The only issues I've ever had with the two I've purchased over the years is fire ants eating away at the wiring inside, and replacing the lamps when they burn out.
678883
There is a hole on the back of the unit, close to the bottom. Push one end of the power cord into it, and the other end with the plug, goes into the outlet.
608363
Plug is smaller than my dryer plug. Change receptacle in wall to fit. U can buy a new one for cheap...
1758925
The cord is very short. I recommend you have the unit out of the box if you are having an outlet installed so it will be put in the right place. If you already have an outlet the unit will need to be very close to it. Consider that the outlet may need to be rotated 180 degrees (if that is even possible) if you want the cord to go straight down and plug into it. Otherwise you will loose a lot of length if you have to turn it upright.
827620
I suggest passing this and look for one that screws into the outlet. This one has a plastic peg that goes into the top plug - and it doesn't stay in the wall.
841658
My cord did not work at all. I ended up buying another one from some where else. I would not recommend buying the cord. Go to radio shack where if it doesn't work you can return it.
1127909
I tried plugging it into a two prong adapter, and then plugged the two prong into my outlet. My outlet is grounded since it is a 3 prong outlet, but not sure that would matter since two prong adapter doesn't have a ground plug. Anyway, that worked with no issues.