I placed my order with Amazon yesterday and have not yet received an email with "customization instructions." Is that email coming?
1797149
Order acknowledgement emails are usually sent a few hours after the order has been received.
278559
You should contact the seller or Amazon directly by email. There should be an option on your "orders" page.
2094099
I had the same results when I sent them email; that's why I decided to call them. As far as lying, if I don't get my order in another week, I'll know who did the lying/misinforming. Amazon should realize they have alot of competition and I'm willing to pay a couple extra dollars for better service than this. I'm supposed to get my order by the 17th. I'll drop a line here to let you know what happen, if you like.
470057
Hi Stephen, After you put in your order, we will send you your customization instructions immediately via email. An even faster way is to type in the text/name you want printed in the GIFT MESSAGE box that you will see in the checkout process. Thank you for your interest.
678853
Hi yes we can customize it how you would like, what we will do is when you order from us we will send you an email that says how to customize and then you respond to the email. No it will not cost anything extra for the customization because that is part of our product
412127
Not all companies selling this item on Amazon, including Amazon.com, offer personalization (actually I haven't found any who do yet). Best to plan on having it done by someone in your area after you get it.
1631347
I would LOVE to order this but can't figure out how to personalize it!!!! I guess I will buy the one from Wiliams-Sanoma for much more money...sorry Amazon.
15201
I just checked Amazon's Elocity page, and it went from the e-mail availability alert, to a pre-order form, but with the following text:"This item has not yet been released". "You may pre-order it now and we will deliver it to you when it arrives."
1400517
I agree. I too pre-ordered in early Aug and I also received the moved up email only to find out it was later than stated. As long as I get mine in time for Christmas I don't care, but at this point I am a little worried that I'll even get it by then. I hope that Amazon takes the lessons learned from this and other hot pre-orders like the Wii Fit to heart and improve on their service level standards. **Update** I was checking my account for another reason and I see now where I should be getting mine by the 24th of this month. Odd. But good news for me, I hope it actually ships then.
604979
Sorry for the delay in my response; i just found this as i was emptying my spam file. Nothing else was scheduled to be included in the box, per the Amazon email to me of 10/16/14. It shows up as a separate order. The items i bought that day were grouped into several orders, each with its own order number. So far nothing has happened and i need to know what to do about this. I sent a second email to Amazon and am awaiting a response.
2119704
You can email us, or within 24 hours of ordering you will be contacted for the customization. Make sure to keep an eye on your junk/spam folder in that 24 hours.
1675328
Send us an email via the Amazon messaging system with text and font # after you order. Thanks
143298
send us an email with your order number and your personalization information
249602
I too am having this same problem I went to the help site and had Amazon call me and I was told they would email me the form. He waited on the line with me but no email came then he came back and said it might be an hour or so before I got the email? I have recieved an email from customer service asking if my problem was solved, but still no form. Good luck!
1824145
Oh sure, just let me know AFTER the order is placed, through "Contact Seller" the system will match all customization request with the orders.. no problem :) Thank you Laurie
1765010
Hello!When you order send us an email through the contact buyer button on the order with your customization!
1103710
Likewise, I pre-ordered D800E on March 10th and only received one email on April 16th from Amazon notifying me to wait for future shipping date notice. Nothing else has happened since.