I ordered this, it arrived with nothing but keys and a cord attached. My pos system does not regconize it. Please help.
1786904
Does your receipt printer have a jack on it? Mine is driven off the printer.
1786905
The typical configuration is to connect the cord with the telephone plug to the receipt printer. Next go to the printer configuration and select the option you prefer to open the drawer.
1786906
The cord should attach to a recipet printer such as a thermo Epson The printer will control the opening of cah based on pos commands to printer
1786907
me too. it came with nothing on it and just a cable cord and a key. But my pos system still reconige it. U have to set up the setting in your pos system or either contact the pos system company because the cord attach to the drawer is automaticly default when u plug into any pos system that support opening drawer function.
1786908
It's designed to plug in to a receipt printer. So two things to check out. 1.Make sure your printer is Epson emulation. 2. Make sure the cash drawer is set up in the pos software as being attached to the same port that your receipt printer is.
1598615
you should contact them and let them know.It should be in there in a narrow piece od cardboard that doesn't look like anything. You won'tbe able to charge the keyboard without it.
1735948
Return the POS before a) you're disappointed because it is complete crap and b) you find the software, install it, and are unable to remove it. Trust me... get your 100 bucks back NOW!
1318211
Same thing happened to me. I bought two of these. Keys fit perfectly on one, the keys that came with the other lock/book did not fit at all. Turns out they included the wrong set of keys for the lock. Look at the numbers on the lock, and the keys. They should match
245360
I know the answer is too late, but I had a similar issue. Started with the Ctrl key, and it then happened to other keys. I contacted Logitech via email about this. The next morning I had a response asking for proof of purchase/receipt. I emailed them my Amazon invoice. The next day I had a return shipping label. It took 5 days M-F to get to them, and another 5 days to get my replacement. I got a brand new keyboard from them. I was expecting a refurbished unit or just have the keys replaced on mine. I was very impressed by the service (honestly, I wasn't expecting such an effortless and pleasant process). I know the answer is too late, but I had a similar issue. Started with the Ctrl key, and it then happened to other keys. I contacted Logitech via email about this. The next morning I had a response asking for proof of purchase/receipt. I emailed them my Amazon invoice. The next day I had a return shipping label. It took 5 days M-F to get to them, and another 5 days to get my replacement. I got a brand new keyboard from them. I was expecting a refurbished unit or just have the keys replaced on mine. I was very impressed by the service (honestly, I wasn't expecting such an effortless and... » Read More I know the answer is too late, but I had a similar issue. Started with the Ctrl key, and it then happened to other keys. I contacted Logitech via email about this. The next morning I had a response asking for proof of purchase/receipt. I emailed them my Amazon invoice. The next day I had a return shipping label. It took 5 days M-F to get to them, and another 5 days to get my replacement. I got a brand new keyboard from them. I was expecting a refurbished unit or just have the keys replaced on mine. I was very impressed by the service (honestly, I wasn't expecting such an effortless and pleasant process). « Show Less
1973540
If you can still open the box, take it to a lock & key place. They should be able to redo the lock and make you a new key!Best of luck!
1756454
My keyboard never worked and the manufacturer was absolutely no help at all at helping me to get it to work. I am very dissatisfied with this purchase
1923780
First ensure the combination is correct. Sometimes you do have to pull and wiggle it a bit to open it. If it really can't open then perhaps you were sent the wrong combination.
1174027
There are no electronics on this key. I went to Home Depot and they don't cut keys you bring, they cut their own. I had to go to the Sears locksmith. A google search will helo you find the nearest one to you.
1857557
Mine is back in the box it arrived in. I found it very cumbersome....It doesn't stay in place very well. Plus I thought it came with a keyboard. Or $6 more I found one which included a keyboard. Hope this held.
1742577
As I remember my locks came set on zero waiting for my combination to be set. If the one that won't open was set to another number and the key pulled then the only way to open it is to try every possible combination. I'm sure Amazon will replace it as defective.
1500987
I would return it and get a new one.. it should have come with detailed instructions, batteries, two keys and a warranty book. If you did not get these things (they are not inside the safe), then return it and get a new one. Pain in the butt but it sounds like you may have gotten a used or previously opened safe, which seems unsafe. lol
1645778
no it will not work, the company has a strict "NO CUSTOMER SERVICE" policy. You have yourself a worthless keychain I'm sorry to say.
2205279
Mine was fully assembled and the only thing inside the box were two keys. I think you should return the product for a replacement.
1088168
I can not get mine to work either. No instructions with this one either. Looks like a rip-off.
1046747
My problem was similar. Some of the keys don't work. I still have it from Christmas. Had to buy my granddaughter a new one from Walmart.
932178
I never received the keyboard and it is too my advice i wouldn't purchase this. The seller does not respond and didn't ship in its original box