What can I do to keep the sound from cutting out at mid level? Sony told me this was a Latin America product and could not help me.
1796034
I'm not sure about this being a latin American Product, and this sounds to me like a speaker problem, and not the stereo.
1796035
I've never had a problem with mid-range sound cutting out. That said, it strikes me that if some range is going to cut out, it's more likely to be high or low end. So, it seems to me that the problem may be in your speakers rather than the receiver.
2205123
The issue seems to be related to Bravia Link (HDMI-Control/HDMI-CEC) Disable "Control over HDMI" and my issues have been resolved. This may help you, it may not. This only seems to help with my Bravia turning off and the random "reset" of the video input together. Audio doesn't seem to have any issues since I have sound disabled and it is being piped from the over Optical to a Sony Soundbar.
1596300
Your source is doing that. Try plugging it in a different device. Hiss gone, guaranteed. (Late answer, but might help future inquirers).
723949
Check you T.V Settings make sure you have them set up to the sony. Sounds like you don't have them connected correctly.
2272821
Hi Gabe, for further inquiries you may send us a letter at bis.product.support@am.sony.com, give us your contact details and your concern. Thank you. -Vincent
1618721
I have the same problem. I contacted Sony customer service and they were no help, however they are sending me the lastest firmware update on disc to see if that fixes anything. Have you found any resolutions yet?
1071508
My suggestion is to return it. It did the same thing to me. So I returned it and bought a Sony blu ray, much much better. Returning with Amazon is easy.
503790
Hello, if your sony has a HDMI plugin, yes. But it is possible that the sound is not working, because my receveiver dont eat the audio codec. or if your sony has a video cinch and audio cinch plugin also yes.
1058777
I think your best bet, as others advised, is to contact Sony. It is such a small piece of equipment that it doesn't seem to be available here on Amazon.com.
389475
I just purchased the Sony HT-7000DH and hear a clicking sound. Were you able to fix this problem? I may end up returning this product.
469608
Make sure your input src is clean. If you pass through the tv it may not work, get audio straight from the sat box or whatever and make sure that outputs dolby 5.1.
1277268
I had a similar problem. All you can do is cut the wires and splice in 4 meters worth of speaker cable. It's what I did, and i did not notice any loss of fidelity.
2209552
The other comments are helpful BUT I would: #1 ask the company that is selling the product. and # 2 Contact SONY Customer Service.
699473
I'm having this exact same issue with my TCL 40". If anyone has any ideas on how to to fix this besides buying speakers, it would be appreciated.
2006751
I am very sorry I cannot help you there. Might be worth calling Sony Customer advice and check with them.Bob Brown.
1497812
I had the same problems with this player and the best option I can tell you is to send it back and purchase the sony player. It is a little more money but it is ten times a better player
1206144
I don't have an answer other than to make sure that the device you are connecting is not on mute and the volume is set. Really sorry I can't help.