Anyone had trouble with the remote? I pulled the battery tab as directed. I think the remote worked once or twice during setup. Doesn't work now
1800421
I didn't have that problem with this frame. But I just purchased another brand which looked like the same remote for a Mother's Day gift. My mom opened it and when we set it up did the same thing as yours. Went to radio shack and bought a new battery. Works great now. Hope that helps.
1800422
I bought this as a wedding gift so sadly I do not have an answer. I would recommend direct contact with the manufacturer to find a resolution.
543749
I hope this is the issue I'm having. I've already had the technician out last week to replace the main board for this problem. The remote seemed to have worked for 5 minutes, like you said, and literally as he was leaving my driveway I tried to change the source and the remote didn't work again! I was so frustrated, and thanks to you I will be geared up with this information so perhaps he can fix it this time!
2009690
Obviously I don't know for certain what could be wrong but several troubleshooting ideas come to mind: first, is the fan off? Try taking batteries out, rubbing them on cloth or towel and replacing them, and then try to use. If that does not work, try replacing all batteries with new. Make certain fan is completely off before working with the remote so that any instructions the remote or fan received before it stopped working will be eliminated. Also unplug the fan for 2-3 minutes to delete prior, possibly conflicting instructions sent to the fan by the remote. Also, make certain the remote has a clear, unobstructed view of the fan--the remote won't work if it's too far away or at an angle to the fan. Hope these help but you may need to contact the manufacturer.
93083
Not trying to be flipped, but did you make sure the batteries are in correctly and making contact? It has happened to me before that I misread or just assumed how the batteries went in. I bought 2 of these remotes and had no problems with them at all... Could also be you got a DOA remote... Sorry...
1747262
I have had a unit for quite a few years. I thought my battery had died and replacements were expensive. Started looking at just getting a new unit. Then I put the battery back in and it has worked fine for what has now been a couple more years. Don't know what happened, might have been a connection problem????
1650604
thank you. The one i currently have, remotes quit working, tried different ones. But think i need to replace old unit, with a newer version.
167613
Never tried to open the remote, but have you checked the battery or tried a new battery? Mine was acting screwy until I did this.
1791753
Don't know about remote problems, but the unit I had locked up regularly and I had to unplug it for a minute or so and then plug it back in to reboot. Then it would usually work okay for a while. As soon as the warranty expired, it quit playing DVDs so I got a new one (different brand) that doesn't have so many problems.
93592
I had trouble with the on/off button initially, but when I changed the battery it worked just fine. I would give that a try!
1382351
I have experienced some trouble with my remote, had to remove the rubber "on button" and reposition over the switch inside to turn remote on/off and at this time my remote will not operate when I push the selection "predator calls" allowing you to scroll thru the various calls, it just freezes up and I have to turn it off and on again and scroll to a different screen to run the calls I need.Other than those issues, I haven't had any other problems. Does seem to be the weakness in an otherwise nice call. Have brought in a few dogs with it over the last year.
487960
Mine worked out of the box. Two things to check: 1) Remote has battery installed. 2) Speaker is charged. If neither of these are the issue, return to Amazon for a replacement.
32884
My remote control stop working, I changed the battery but fail. HK support page don't offers replacements. I will appreciate any help??
1327292
Hello,I have never had this issue. So, my thought is that it is either a defective unit or remote control. I have to ask, have you checked the batteries in the remote?Steve
1889307
No...but it DID happen after residing in the couch for a couple of hours. But still..I ask....is the remote damaged or did it shoot some signal to the player damaging it? Intriging mystery. The remote replacement company states that in 1 in 3 remotes....if you take out the batteries, and punch EVERY button on it , then re-insert them, it can fix it. Let me know if this works for you. I must be that other 2 and 3. ;-)
1889305
I'm having the same problem. Do you know if you unplugged the unit while it was on? This happened with mine, and it is the only thing I can think of that happened to it. It still doesn't answer the question of whether replacing the remote will help, unfortunately.
299352
Hi Joseph, not sure if this will post under my account or not, but responding to the email: You know, I've tried...it seems like it will work at the same time for a minute...but then it stops. It's also kind of schitzo, and confusing to work. I push the right button and it doesn't go on, or I push both and they both come on, then I push the left and nothing happens, and it's unclear how to reset it. I compare it to how you push all the buttons on your remote when the TV is frozen. Seems kind of like that. Since my posting, I've stopped using it all together, because I thought that I'd just make the double light come on and flash, just for visibility. But then I discovered that it wouldn't last but for a moment. Oh well. I'm glad this was a gift, because I would have felt frustrated and returned it by now. :(
772176
I have not had this problem so I may not be of much help. However, did the sreen suddenly stop working? Do you get any sound? I assume you tried both the remote and the button controls on the top of the box. Do your voltages match? (Assuming you are in S. America and not Columbia, Tennessee, USA!)