I received a white mountain Model 69206 6 qt. electric ice cream freezer for father's day in 2012. I have used it about 10 times in 2 years and today the motor would not turn the metal bucket . It made a lot of noise and would not spin. Has anyone else had this Problem? Would it be under waranty? I received a white mountain Model 69206 6 qt. electric ice cream freezer for father's day in 2012. I have used it about 10 times in 2 years and today the motor would not turn the metal bucket... » Read More I received a white mountain Model 69206 6 qt. electric ice cream freezer for father's day in 2012. I have used it about 10 times in 2 years and today the motor would not turn the metal bucket . It made a lot of noise and would not spin. Has anyone else had this Problem? Would it be under waranty? « Show Less
1801256
We've had our white mountain for over ten years. We have replaced the motor a couple of times as the ice and salt to wear out the gears however the problem you're describing doesn't sound like a burned out motor more like the motor wasn't engaged properly with the interior shaft of the unit. I would contact the manufacturer.
663883
Does the motor spin but just not catch the gear on the bucket? My motor burned out but it took a lot longer than two years. Ultimately, I had to buy a new one. Have you contacted White Mountain (Rival)? They have a 5 year limited warranty. http://www.whitemountainproducts.com/service-%26-support/product-support/product-faqs/general-questions/general-questions-faq.html. I would hope that they cover it.
2015314
When I made my first batch I was disappointed, too. It was runny and did not firm up but when I made some strawberry ice cream the second time and let the bowl stay in the freezer for two days and a half it did better. I think the longer you leave the bowl in the freezer the better the out come will be although it still kind of melts fast. Also the top did not get firm but the bottom did because I put in too much milk but it was good like soft serve.
716626
This is the one I like most of all. Do you recall letting water or milk go over the metal, into the motor part of it? I'm thinking that that could be a reason why it stops working... Have you ever tried something like the a Bodum chambord frother? It's not a battery operated hand held but those work really well. I loved mine but the glass cup broke and couldn't find a replacement for it at the time.
454104
The first time I had the "electrical" problem, I replaced the handle with hose AND the wand they were attached to; the second time I tried just replacing the wand; now it's time to take action again ... which means I'm "shopping". My advice to previous quesioners ... don't buy the Electrolux Oxygen or any other Electrolux model. It's not the same machine it was when my parents bought it and it lasted forever. It is Eureka, and it is junk! I forgot to mention, I also had an electrical problem while it was still under warranty that someone else fixed, so that means the electrical short I'm on now is actually the 4th one (in 3 years). The first time I had the "electrical" problem, I replaced the handle with hose AND the wand they were attached to; the second time I tried just replacing the wand; now it's time to take action again ... which means I'm "shopping". My advice to previous quesioners ... don't buy the Electrolux Oxygen or any other Electrolux model. It's not the same machine it was when my parents bought it and it lasted forever. It is Eureka, and it is junk! I forgot to mention, I also had an electrical problem while it was still under warranty that someone else fixed, so that means the... » Read More The first time I had the "electrical" problem, I replaced the handle with hose AND the wand they were attached to; the second time I tried just replacing the wand; now it's time to take action again ... which means I'm "shopping". My advice to previous quesioners ... don't buy the Electrolux Oxygen or any other Electrolux model. It's not the same machine it was when my parents bought it and it lasted forever. It is Eureka, and it is junk! I forgot to mention, I also had an electrical problem while it was still under warranty that someone else fixed, so that means the electrical short I'm on now is actually the 4th one (in 3 years). « Show Less
1742256
have several of these machines. have not had an issue. buy a new one and keep cooking.
1469015
Say friend, the problem is the freezer temperature is not low enough. You need at least 0 Deg. for the bowl to freeze up. We had the same sad faces when we first tried. Used a good thermometer and adjusted freezer temp. until 0 Deg. was reached. Might take about 24 hours to get it adjusted, but it is worth the effort. If results are not as stiff as you like, put ice cream in another container and return to freezer to make ice cream harder. Machine does make soft ice cream. We use small covered bowls. Hope this information helps. It is a good machine.
2165753
That's actually happened to me! To the best if my knowledge, the machine doesn't produce as small and fine an ice as is needed for a proper snow cone. Melting it slightly by pouring the syrup on top causes it to melt back into chunks
1577386
I returned my Secura because it din't work at all , but I have had Ice cream machines in the past and in my experience anything which can make good ice-cream can also make good frozen yogurt.
1429620
We have 3 of these machines in different houses and that never happened to us. If it is within the Amazon return time I would get a new one. They are great machines.
1424676
I bought the same machine and have used it a number of times but still had to refer to the book to see what part S700E was. I believe it is a small exterior bowl. That is a very small bowl placed underneath the spot where the slushed ice comes out after cubes are crushed. I'm not sure but I believe that small bowl is not part of the machine as supplied. I know it isn't--I didn't receive any but the booklet states that on page 11 by assembly instructions. I will type here the entire ASSEMBLY AND USE page (really not very long) and you can determine that for yourself. (That is Page 11 of the booklet with the machine.) I will type item 5 and 9. which refers to those parts. If you need the whole page (not really long, only 10 items are mentioned but it does refer to the page showing the figures, I could photocopy mine with the Parts/Diagram page included and send it to you. If you need that, advise and I can mail it to you. I am disabled and don't know how to use my scanner or I'd just scan it--my disability is my memory from brain surgery and major stroke.) No. 5 - Align and insert the exterior bowl (Fig AS700E) (small bowl under spout) , in drive gear. 9. Place an empty bowl (not supplied) on the base of the unit exterior bowl. I believe they are referring to the empty space below where the crushed ice is held here. It mentions Figure B 1 if you have the booklet. This bowl is used to collect the shaved ice. Very easy. A bowl to collect the ice is not furnished with the ice crusher but a flat-bottomed dessert or small cereal bowl works really good. That is all I used and I have lots of them. Good luck and I know you will enjoy this once you are used to it. It is simple to operate and to clean as well. Joan Collins
1764463
I have had none of the problems reported here. I have made several flavors of ice cream and they have come out great. I have even added ingredients such as cherries when I made Chocolate ice cream. I believe the key to success is to make sure the ingredients are very cold when put into the frozen bowl. You do have to hold the lid down for the first few minutes until the mixer is moving smoothly, but then it works perfectly. It has to be eaten right after making the ice cream. I have never put it back into the freezer for later so I don't know how that works. Good luck if you try again.
1254442
Sent mine back...Tried ice cream, gelato, & frozen custard...chilled ingredients first, ice crystals formed in all 3 recipes but didn't solidify...i like soft ice cream but all 3 efforts had the consistency of frozen slushies. Maybe it was the unit, but wasn't willing to retry. My sense is that the compressor was fine, but the small paddle was plastic and not powerful enough to actual churn the mixture adequately.
41884
Initially don't let it sit so long before turning the handle. Just means it is freezing to the sides. That is the start of your ice cream.
39687
No problems for us. This is our second ice pack from them. They both continue to work fine. I would recommend contacting the company and ask for a replacement.
528252
its like a regular ice maker occassionally makes noise when building ice.. however thats when it is working properly.. I had the unit for 7 months and now its make a ugly loud sort of grinding noise and does not work any more
1034615
I installed one on my refrigerator 10 years ago and it is still working. I had a 30 year old whirlpool upright freezer I installed another one on it to fix intermittent compressor start problem. It worked for a few weeks but the freezer compressor failed no fault of the RCO. If properly installed and it don't fix the problem you probably need a new appliance or professional opinion.
132811
Yes, it is perfectlly normal and, in fact, is necessary for proper operation of the ice cream maker. As the ice cream freezes on the inside of the can, the paddle (or dasher) scrapes it off the can allowing more liquid to contact the can and freeze. Because the paddle is stationary while the can and liquid spins, it also stirs the mixture and keeps it creamy. This continues until there is more frozen cream than liquid and the motor can't run any longer. That's when you take off the motor and remove the dasher. Then you cover it and let it set up for a while so that the ice cream is a bit firmer. I hope this helps.