The plastic tub mine came in was completely unlabeled--just a plain white plastic tub with gray lid. Is this normal? (The surrounding box was labeled)
1777089
I don't think this is normal. I've purchased this item several times and it's never arrived like that.
1777090
No. I've used this product many times and I've always purchased from amazon. The product should have the label.
1777091
No, not normal. It should have a label like in the picture. The label can be torn off, but it would have to be deliberate.
1777092
I have been ordering this cream for several years as it's no longer readily available in stores. Shipments have come from different sellers, but I've never seen an unlabeled jar. Yes, the lid is gray; but the jar should have a glued on label in addition to the labeled box. It sounds like this batch just missed being labeled. I've received some jars where the box appears sun faded - suspect there's some old inventory out there, but the product was fine.
1777093
I would say that is not normal, it should look just like it does in the photo.
311382
That means it's not in a box like you would get in the store. Mine was new and packaged well with paper work. Just not in that hard to open plastic.
919779
Mine came in the cardboard box without any plastic. Just be sure to clean it well by boiling it.
732779
Mine came exactly as advertise. I agree with Joseph it's well made for the price so no complaints from me. I would suggest putting a claim Thru amazon not as advertise and let them handle it. Good luck
59268
Mine came in a plain brown box with no markings as to what was in in it. On the end of the box was a white label with the description of what was in the box. It was very small.
1188319
No, it comes in a heavy plastic bag so I suggest you get some tubs to store it in.:)
970125
Mine came in the new flimsy oblong box. Since it was not as pictured, I got a full refund. Hope this helps.
200439
I was wondering did you get an answer to your post. I got the 4lb tub as well and now I am scared to use it.
1472884
Mine wasn't sealed. And the face mud like you would buy from glamglow wasn't even the same. The jar that I recieved wasn't even filled completely.
17572
Mine arrived without any crystallization and I have ordered more than one time and have never seen this. It never crystallized in the bathroom cupboard over time either. I wonder if you can write to the company to see if they know what the scoop is on this condition? Maybe some things might partially crystallize when subjected to temperature extremes, like possibly in transit. I'm sorry to hear that yours arrived that way and I hope you can get the mystery solved.
1937130
Yes, mine were packaged as shown. The handles fit perfectly, but I had to fabricate the two wedges that were between the handles and the tub because they had rotted away.
214941
No, that isn't normal at all. Mine arrived in perfect condition so if yours arrived in some other state, I would suggest demanding a refund. That isn't sanitary or safe.
569618
Mine does not stink at all.. I haven't tasted it but in lip balms mixed with other things like coco oil honey and such.. My plastic tub had stated it last for ever at room temp never expires.. For sure does not look anything like the picture though.. Maybe warm it in a double boiler? re-pour with your favorite essential oil? I would try letting it reset in this way before just tossing it all..
1596169
No! That is absolutely NOT normal. It must have leaked (this happened to me once). Contact the company through amazon and they will send you a refund. They need to figure out a better way to ship these bottles to prevent leakage!!
2135350
I received mine boxed with bubble wrap in small box. Intact. I did not have problem
2021779
The first time I ordered this, it came in a silver pouch with a label. This last time I got it in the box, unlabeled like you. Everything else about it is the same though. I figured it was for wholesale distribution or something.
999583
It is a brand new. It comes sealed in the box. I believe it has a plastic wrapper as well. Well I got it like that when I purchased it. I can't take guarantee with others product but I am pretty much sure it is not used. Hopefully I cleared your dilemma.