Knowing my Surface is fully charged why can't I get the screen to come on? I do see a "flicker" and some gray looking background.
1797948
Sometimes if mine has been off for period of time it takes awhile to come on.
1493717
Mine turned on right away. Try to give it 2 hours of charging. Otherwise you've got a defected one.
754800
I agree him I back into itit can be touchy.I recommend turning it all off then plug in the wire to the first USB port on the left hand to your device then lightly touching the power button just one press and don't hold it. It should come on, at least it has for me in the past a number of times. I think one time it did. And I unplugged everything and plugged the Charging hdmi back in until all lights were lit then unplugged. Then repeated the first step above and it worked. Good luck and be patient. It charged even blue tooth speaker for me.
1262160
Your display should have a blue background and should be super easy to read. Perhaps try replacing the battery and if that doesn't work, I'd request an exchange.
412217
Try shaving the end of the cable and then check whether it is connected fully to the surface USB. That made the trick for me.
647500
Possibly the display is frozen. Removing and reinstalling the battery is worth a try.
311957
I personally haven't had this issue, but I've read reports of screen issues like that. You might need to send it in for replacement. I hear customer service is easy to work with.
1682571
hum, well if you have charged it, and put that pin in and a light click is heard its turned on. its possible it could be defective,i havent had a problem with mine. sorry i cant tell you anything more. oh or wait till dark and go out and put that little pin in hole and you should hear a light click and it should then come on.
263297
I got it connected but the screen flickers every few seconds. I Think I got a defective mini dvi.
1887921
When you first plug it in, the charging symbol should show up on the screen. If it doesn't, use the AC adaptor. If that doesn't work, you may have a bad battery, or a problem with the unit itself.
1958672
Hi, I am having the same problem with mine. I am sure these are defective items that are being resold. I have to shut it down, power cord in, turn it back on and then manipulate the cord just so. Sometimes it takes a few tries. When if starts to charge, I leave if alone, because it will stop even if lightly tapped. The charge doesn't last very long though. Very disappointed. I should have returned it when I got it.
447635
you can go into settings and it will show if it is charging or fully charged. Mine is having problems and charges up but will not work. There are a lot of complaints bout this particular asus tablet with changing,. I complained to ASUS to no avail. I have a formal complaint in with the FTC and the BBB. ALso sent a letter to the CEO of ASUS. Will never buy and ASUS and do not recommend
109462
I received mine in the mail today and I was unable to get it to work. I haven't yet tried to troubleshoot the issue, but the screen jumps around quite a bit.
1584608
The ribbon is likely the issue. I had this device for about 18 months, I reviewed it early on and have very positive things to say about it. However, 1.5 years in the screen completely failed on it and I believe the ribbon cable (that unfurls when the screen is slid open, you can see it in the back) gets kinked and loses signal. I had purchased a square trade warranty thankfully (best in the business by the way) and sent it back for replacement. They told me they could not fix it and that were refunding my money ($1100.00), I used it to buy a surface PRO 3 instead, which I love and so far its been very tough and reliable just a better device overall than most hybrid win 8 devices. The ribbon is likely the issue. I had this device for about 18 months, I reviewed it early on and have very positive things to say about it. However, 1.5 years in the screen completely failed on it and I believe the ribbon cable (that unfurls when the screen is slid open, you can see it in the back) gets kinked and loses signal. I had purchased a square trade warranty thankfully (best in the business by the way) and sent it back for replacement. They told me they could not fix it and that were refunding my money ($1100.00), I used it to buy a surface PRO 3 instead, which I love and so far... » Read More The ribbon is likely the issue. I had this device for about 18 months, I reviewed it early on and have very positive things to say about it. However, 1.5 years in the screen completely failed on it and I believe the ribbon cable (that unfurls when the screen is slid open, you can see it in the back) gets kinked and loses signal. I had purchased a square trade warranty thankfully (best in the business by the way) and sent it back for replacement. They told me they could not fix it and that were refunding my money ($1100.00), I used it to buy a surface PRO 3 instead, which I love and so far its been very tough and reliable just a better device overall than most hybrid win 8 devices. « Show Less
7946
There is a timeout setting in the device so that after a certain time of being on, the screen will blank out. I think I have it currently set at 3 minutes so after it turns on, you can see the display for 3 minutes, after which, the screen will just be black for the remainder of the time that it is on.
1835735
First, make sure that you bought the right keyboard 100% sure. If it is the right one, take the keyboard out, reboot the tablet, and plug it back in. If that doesn't work, make sure your Surface has been updated. Make sure you have the latest update. Lastly, if it doesn't work, you may just have bought a defective one. Return it to the store and get a new one.
1420955
I make sure the screen is fully submerged before I turn it on. I never used it when the screen wasn't fully submerged.