I bought my TX-NR509 5.1 in Dec. 2011, had it for over 2 years now, but have no sound any more. I tried to reset it n checked wires still no sound?
1804451
Just saw a youtube video of a guy baking the HDMI board. The commentators claim it works. Not for the faint of heart, though. I have the same issue. Will try with Onkyo first to see if they agree to repair it. If not, I'll bake the board. What's the worse that could happen?
1804452
Sounds like you might have the same problem everyone else does- failed audio processing board. Contact them and they will likely have you ship it to the only approved repair center, which is in NJ, but then they should repair it for free. If you are out of warranty, just get a guarantee they will cover the repair or else it could be more than you paid for the initial product.
1804453
My 509 was repaired after 2 years for the same problem.Follow these instructions:email stating: no audio from any sourceInclude the serial numberattach pdf or jpg of the Purchase receiptsend to:parts@us.onkyo.comresend every 5 days until you get a reply.
1804454
My 509 was repaired after 2 years for the same problem. Follow these instructions: email stating: no audio from any source Include the serial number attach pdf or jpg of the Purchase receipt send to: parts@us.onkyo.com resend every 5 days until you get a reply.
1804455
I had a similar issue and eMailed ONKYO support with an explanation and request for an out of warranty repair. They approved my request because the problem was a bad HDMI board, which is a known issue. Good Luck.
1804456
They have a program setup for this issue. They will repair it for free or give you a $100 rebate to buy a different Onkyo receiver. https://repair.onkyousa.com/na/
1804457
Mine failed in February right after the warranty expired. Onkyo fixed it out-of-warranty and - alas - it failed right after the six month warranty on the out-of-warranty repair expired. I'm looking for something else.
1804458
My receiver just died last night. Purchased in June 2011. So glad I found this question and great advice. I hope Onkyo comes through..
1804459
Mine stopped producing sound after exactly 2 years...But, ONKYO has setup a special service program, where you have 2 choices:1. Buy an high-end ONKYO receiver and they will send you $100 rebate card.2. OR, they will send you a return shipping label and a box, you ship it to their service center in Illinois, they repair and send it back in about 2.5 weeks. ALL FOR ****FREE****.
1804460
Mine has no audio, but when I entered the Serial number at the Onkyo website, was informed mine doesn't qualify for repairs.
1804461
Onkyo now has a program where they will fix this issue of no sound. Mine just died after only 1-1/2 years. Here's the web link: https://repair.onkyousa.com/na/003_2012.php?country=USA#serialModal
241400
I have not had this issue since updating my Real Audio drivers. Check the TX300 website for the driver downloads and make sure you have the most recent installed (they released a new driver at the end of December 2013)
1948217
Sounds like the hdmi board went out this is a common problem contact onkyo they usually do a one time fix as this was a defect just do a Google Search you will find alot of these had this problem.
651242
The problem I had was not lack of sound, but it won't turn on when I plug it in. There must be a short in the electrical wiring on my unit. I did have sound when I began using it -- nothing great, no Bose equipment. I'm sorry, but I think this is junk. I don't know what to do with it. I will find a place that recycles electrical appliances and give it to them. Alison
443173
I never hooked up sound, so I can't speak to that aspect of the device. I think that this is a very old model, it's probably been sitting in the warehouse for a long time. I returned this model immediately after receiving it. It wouldn't power up, when it finally did the screen was obviously damaged - googling suggested the damage was from being too hot. Sorry, that's all I've got. It would be helpful to know what source you have it hooked up to and how you've plugged it in.
1387424
I bought one just like the one you had and it came from Amazon withe the back sorround speakers not connecting to the main reciever unit so I shiped it to LG and it came back still not working. I ended up sending it back to amazon for a full refund. The system sounds good though.
1206558
Have done all this, but how do I get 5.1 sound from the external source? Sound only coming through the front speakers. What input should I be using on the receiver to get 5.1 sound from the external source? TIA.
332977
Check to see if you have a good connection. Make sure the cable is plugged all the way in and none of the wires are showing or stretched anywhere. Also check for an updated driver. If none of those two work then you probably blew the speakers.
1160681
OMG I thought I was alone! I'm getting no sound at all this is ridiculous! Ive had my system for a year and same as everyone else except my door says open and it doesnt anymore. Philips sells junk! They have been no help but to tell everyone to try that software upgrade that doesnt work! I have found a blog with thousands of customers who have Philips products that dont work after a year! BEWAREGo to this Link!http://www.consumeraffairs.com/home_electronics/philips.html
1927802
Your system should play music. If you've adjusted your settings, but you still can't get sound, you may need to call your local Geek Squad.
348545
Only viewing... No Sound. I bough a small speaker at office max for 30 dollars and it works perfectly fine now... Good luck!
868116
Try changing the ground cable to a thicker one nd ground it to the chasis. Nd chek ur speaker wires. In and out the box.
2284697
I have Onkyo TX-SR805 7.1. I also have this hum. I've tries everything under the sun and nothing gets rid of it. I've isolated it to the receiver in a pain staking process of elimination. If anyone has a fix, I would be interested. I have to have to return it, because otherwise it is awesome. That hum is really beginning to get to my ear drums.
1948466
I called the manufacturer and they fixed it for free. It took 2 months to fix at the local repair joint that onkyo picked, but it still got fixed and hasn't malfunctioned again in the last 2 years.
542640
I didn't have any sound -returned and got another -- same make and model --no problem!!
1369554
I purchased mine in April, 2011 and it functioned flawlessly until earlier this month. After a few days of intermittent popping sounds from the speakers it stopped outputting sound. I contacted Onkyo and they authorized an out of warranty repair which took two weeks from the time I shipped it to ABL Electronics until it arrived back the last week. Works like new again. I suppose time will tell but I'm happy with Onkyo's handling of the situtation.
1339259
Is it the one with the volume knob that's not working? (sorry, I don't have them in front of me). Have you ever replaced capacitors in them? That's what caused mine (and many, many other sets) to die very soon after purchase... but after replacing the bad capacitors they are working like new. Sorry, I don't know what you mean by re-doing the wires.