I bought this device in March and it was working great but as of yesterday, it does not charge my phone. Any advice from anyone???
1789440
Norma: There are a couple of things to check first. #1 make sure that your car DC/lighter socket is actually supplying power. I know it seems obvious, but many vehicles have a fuse specifically for the car DC/lighter socket. If the fuse is blown there will be no power to anything plugged into the socket. Try plugging in another device that use the lighter socket like maybe another cell phone charger. If the phone charges then it is probably the Excelvan. Try the Excelvan in another vehicle and see if it works. Something else to look for, on the Excelvan there is a rubber gasket around the base where it plugs into the car. The gasket prevents the mount from spinning around. Make sure that the gasket is snug and that your Excelvan is snuggly inserted into your car DC/Lighter socket. Finally, check that the connection cable is securely connecting to the phone. Repeated removal of the phone from the mount might have caused an issue with the connecting cable. Hope you find a solution to your problem.
2228324
When I got mine that didn't happen.About 7 months later it did stop charging tho. Id return it or have someone look at it. It might just be the charger, you never knew!
1278432
Mine quit taking a charge after 1 month. My suggestion would be send it back before time runs out.
801187
I had the same problem, and returned mine. It started off barely charging and then would not even power on anymore. There is obviously a defect.
1012999
The same thing happened when I had mine. When I put the battery in my phone it only was at 80% and would never fully charger. That being said I returned it.
2274879
I bought mine a month ago and when I put it in my galaxy s3 it started charging right off. Suggest you might have a bad battery. Good luck, I'm quite happy with my new battery.
651590
Well Kevin mine was bought a few months back I hear what u r saying and mine hasn't stopped working yet it is acting up a little like I have to wiggle my cord in my phone a bit but it's still charging for me but yes I think I will have to make a different cord purchase as well I totally agree with your situation sorry to hear that --- hope all works out later !!!!
947510
I don't think I can be of any help, but maybe the charger is bad. Usually when you charge a phone it tells you if the phone is charging and when its fully charged.
1495974
Mine works great. You may have a defective charger. I would exchange the item for another one
2046057
Hi! Billy, I had the same problem with my Nissan not charging my device. This L'il gizmo solved it for me. I think this may also work for you. Here's hoping this is the end to your problem :) Danny.
1658072
Mine quit charging and then just quit. I don't know why. I regret buying it.
148739
I am having the same issue. It worked for a few days and now it seems as if it will not charge my phone at all, it shuts itself off? Anyone else find the problem or a fix to this? Thanks.
1796059
I had trouble with it charging at all. I emailed deerbrook support because it was past the time to return it to Amazon. I sent it back to them and they said they would repair or replace. I would see if Amazon will exchange it since you just got it.
147463
Hi Marie. With my phone I haven't had those kind of issues. The only problem I've faced is that the battery seems to last a lot less now (understandable, given the fact that the cellphone is a little old now) Did you try using another charger, cable or even a computer? If so, and the problem persists, it could be: 1. the battery or 2. the actual port of the phone. For #1 I've seen some batteries not that expensive in Amazon, but again, if the problem is #2 you may want to look for a technician or start searching for another phone. These things are sturdy, but unfortunately, nothing nowadays is designed to last more than 2-3 years. I'm sorry if I can't be more helpful. Bye.
620491
I've been using it for a year. Only time it didn't charge is when the USB cable went bad. Replaced the USB cable and phone charged back up. Check your cord elsewhere. Also, the charging port on cell phones can sometimes act funny with certain USB cords. When I used cheap cords with my old Driod X it never charged. Verizon cord... And it would charge. Other than that, check your fuse on the tender. If all this still doesn't fix your problem contact the manufacturer.
1294037
I cannot say what is wrong with yours...but I just tested mine. The extra battery charged fine in the cradle portion of the device. I then attached a USB charging cable from the USB port to my phone and it also showed a charging current. So mine does appear to be working properly. Try a different cable from the USB port, and if it is not providing any power "out", then I suspect your item may be defective.
295770
Not sure why it's not charging? Mine works fine for over a year now. I'd check your charger first. Make sure all connections are correct & tight. Then, if still no luck, purchase a new charger-the least expensive fix. Make sure the 4(four) metal prongs on the right side of the pass-through box are straight & in-tact. Good Luck!