Has anyone found a good way to clean the pump? The goo described below seems to make the pump run slowly even when the filters are changed frequently.
1793824
I'm not quite sure what you mean about too, but I have 10 cats drinking from the fountain and refill daily. Completely take it apart once a week and wash with white vinegar then rinse with water, I run warm water through the sponge and wipe down other non submersible parts and put it all back together... I've had mine a few months now and by cleaning weekly I've found it keeps it working properly and it doesn't slow down. Compared to others on the market, this is the easiest to clean and operate and aside from being stylish compared to the plastic ones out there that burn out within a month, I highly recommend this one.. Well worth the money! The maintenance is super quick and easy! I'm not quite sure what you mean about too, but I have 10 cats drinking from the fountain and refill daily. Completely take it apart once a week and wash with white vinegar then rinse with water, I run warm water through the sponge and wipe down other non submersible parts and put it all back together... I've had mine a few months now and by cleaning weekly I've found it keeps it working properly and it doesn't slow down. Compared to others on the market, this is the easiest to clean and operate and aside from being stylish compared to the plastic ones out there that burn out within a... » Read More I'm not quite sure what you mean about too, but I have 10 cats drinking from the fountain and refill daily. Completely take it apart once a week and wash with white vinegar then rinse with water, I run warm water through the sponge and wipe down other non submersible parts and put it all back together... I've had mine a few months now and by cleaning weekly I've found it keeps it working properly and it doesn't slow down. Compared to others on the market, this is the easiest to clean and operate and aside from being stylish compared to the plastic ones out there that burn out within a month, I highly recommend this one.. Well worth the money! The maintenance is super quick and easy! « Show Less
1793825
Nobody mentions using an old tooth-brush or cotton swabs to clean inside the motor (removing the impeller) but this makes it dead easy.
1793826
I have been taking the fountain apart every 4-6 weeks, cleaned the ceramic parts with dish soap, replaced the charcoal filter, rinsed out the foam filter and put it back together - still works as new (fountain has been used 24/7 for about 5 months now)
1793827
Cleaning instructions came with the fountain. I mix about 2tbsp of bleach with 4cups of hot water in a Pyrex measuring cup and let the pump run in that every time I change the filter and clean the fountain. I rinse and run the pump in hot water before I put the fountain back together. You can take the pump apart and clean out anything that may have collected inside. Instead of bleach you can use vinegar.
1793828
I am just now to the point to change my first filter so don't know just yet. Lost where I put my filters so waiting on new ones before I take it apart. I will have to wait to hear on your responses. I don't seem to have goo but I used to get it all the time on their other regular dishes.
737231
I had a problem with my pump after only a couple weeks. I followed some on line directions to clean it and recalibrate it and it worked! Have you tried that? Otherwise I think in the other reviews I found a link to the company and you can talk to them.
517968
I could never find the shorty filters, so I sucked it up and bought the larger pump / filtration unit. I buy the filters OFF season and stock them in my shop until pool time. Several people said the filters are made to be cleaned and re-used. I've never had any luck with that, so longer life from filters IS saving me money. We run ours 24 / 7 too.
484785
I have washed the filter and follow the instructions, it works well. Considering I only did it once and you have done "Several Times", I guess you know the operation process very well and it should be the problem of the Machine. I will take care of it too. Thank you.
1208172
Hello! Well I will tell you. I ordered two replacement filters about three weeks ago and I have that same issue. It seems to filter the water and then it does come out slower. I don't know if its a real issue but I know exactly what you are saying. I am going to call culigan and find out for sure. Thanks
1145166
sometimes little pieces of sand/dirt get into the filter pump. take it out of water, take hose off and blow into the pump itself to clear it. mine also stops at times because the kids play in my fountain and get small debris in it......good luck
2247423
It clogged mine up, but nothing I couldn't clean the filter on. I would suggest use a shop vac at first and then go over with your good vacuum.
579900
have you had better luck with your filter? Just received mine, have hooked it up but can't get suction. Have primed it, filled the tank first, as mentioned in another post. Have not shortened the length of the tubing as yet. Any advice?
440928
Sounds like it needs to be cleaned. Follow the directions for cleaning that came with the pump, and go through the process twice. Good Luck! I've had the same problem after several years of use at which point the pump just seems to wear out.
557750
I pop off the cover and clean the foam filter as needed (note: pump slows down but still pumps even with debris on it)
833326
I haven't had mine that long, but I find that if the motor starts getting louder it's past the cleaning time. I follow the directions and pull everything apart to clean then replace the filter. It gets pretty slimy. It also has a 1 yr warranty on motor assembly and fountain parts. Call Veterinary Ventures as directed in the instruction book.
971169
Mine sputters like that if I am not diligent in cleaning the pump. I take the pump completely apart once a month, submerge it in vinegar, brush it out well, rinse it, and I use also a pipe cleaner to make sure I all the gunk out (I think it is the cats' saliva that eventually forms a jelly-like substance) from all the little hidden places, and then put it together. The sputtering stops for me after that.
879923
make sure the intake is clear. mine gets algae and 'junk' in it and it need cleaning regularly.
823645
The. Pump dont make the water clear the chamical clean it. The pump just clean it
493910
I have three units, and I've not had this problem. Could it be the intake is obstructed? If you use peat pots, it is possible some of the material from the pots has plugged some of the misters. I placed my pump inside a nylon sock to filter out any particulates.
799904
Pioneer has posted a video of how to clean the pump on YouTube: http://youtu.be/TYyTFv_u3Sw
1080262
No....we have been having lots of problems with ours....runs about 30 minutes then we have to backwash the pump to make it go again....not a good buy...we even spent the money to upgrade our pump, thinking it might be the problem...but it didn't change a thing...might want to think about another pool cleaner...I am not happy with this one at all.