I had this camera up and working for 2 weeks. 2 days ago I changed the the setting from Ext to Color. Since then, the video cuts in and out.
1777247
Please contact our technical support on Monday between 9am-5:30pm Pacific time at 6263500555 Please be sure to have access to both your camera and the DVR (camcorder) by the time you call; our technicians will trouble shoot the problem for you.
1777248
My advice is Don't mess with any of the factory settings. It will only give you heartache. Try to live with the original settings/
1777249
Please contact our technical support on Monday between 9am-5:30pm Pacific time at 6263500555Please be sure to have access to both your camera and the DVR (camcorder) by the time you call; our technicians will trouble shoot the problem for you.
1777250
I think that may have something to do with the camera switching to night mode (black and white) when there is not enough light and then the DVR not recognizing that the camera is still sending a picture-you probably want to leave the setting on AUTO or EXT if possible.
2050293
I had the same problem. It would take me about five or six tries. I also had a problem editing the video using premiere pro cs4. some videos would not play and all the videos the sound never matched up. they sent me a new pair of glasses and that took care of connecting to my computer. It worked the first time everytime but I still had a problem editing the video. I just sent the glasses back. I would say contact them. they were real easy to work with.
2242054
The one I just bought does not do either. It's broken and I will return it. I had one previously that I broke, myself, by accident. It did video with audio and still shots. But with these suppliers, it is uncertain what you will actually receive, or if it will work. The first one I bought had higher resolution than was advertised 720p vice 640p, which was a pleasant surprise. I was happy with the first one and will probably send the one back and ask to have it replaced.
1465011
I've been using mine for 5 days now, and got about 5.5 hrs till the CARD FULL message popped up recording in 1080p. I'm still learning, instructions are vague at best. I switched over to the 5 min loop. If I read it right, it should now just keep recording over the older footage. So far, it's a really cool cam............
1733613
Amount/length of time recorded depends on file size, which in turn depends to the resolution of the imagery recorded. Poorer quality video = smaller files = more time recorded. I am running 2 cameras at default settings and looking at the Search function, can see events from about 6 weeks ago. HTH!
1627407
worked fine for me ,,, be sure you have power to both moniter and camera ,, ALSO please note the color quality is horrid , no green at all black and white would be better , , thay sent me another camera , same problem ,, ,, If power OK try video cable to monitor could be low signal strenth.
81595
It is a color camera, and when I could get it to work it was fairly clear, not HD clear. This is not a reliable camera system.
1982630
Send it back, buy another camera. Mine did the same thing I have to push it really hard for it to stay in. Also now it won't focus. They are poor quality and support is even worst. Send it back.
1447211
Probably, mine don't do that. Or could be a defective camera or Cable.I did use a different cable in my install. Mine work perfect.
1024305
I would suggest getting a tape cleaner and try that first. Other things to look at is your firewire/i.Link cable (though it is digital and the loss of quality at that point is unlikely). If you do not see the "clean heads" warning, and still getting poor quality I would take it to a reputable camera shop.
1259726
I would call the company & try to get another one, or just buy another system. I record my video on my desktop computer. Much easier to work with, never look at my recorder video.
789829
When i download my movies from this camera to my Mac, there is a disconnect between the video and the sounds. It's like a delay. Very annoying as i use it mostly for short clips of concerts. Also, there is a long delay between when i push the button for a photo and when it actually takes it (the photo). Are there fixes for for this? Operator error or is this the camera? Really thinking about selling it. But then what? I researched this for a long time and am disappointed.
1384008
Try using a power supply of 2000mA+. And it may be your video/power cable. Use the largest cable you can find. You may have too much resistance for the length traveled. It fixed my issue. I too thought it was the camera going bad. Its just a power hog!
1369042
I had the same problem and the video playback was choppy. I don't think this product works very well. I wish I had an answer for you.
930742
A second or so... but it will take a 6 pic burst in like 2 seconds if you set it that way.... I use video mode most of time.
2248301
Michael is correct. I hadn't used my camera during the past couple of months. I had previously set my video resolution to "Standard," because my desktop runs on XP and couldn't handle the higher resolution. I recently got a new lap top and, just last night, returned the resolution to its original. I found that it's sometimes confusing as to how to get to what you want in the menu. Just be patient!
1156174
I think something like that happened to me... I Changed the colored video cables between themselves and fixed (blue where green goes and green on blue, or something like that) it... try different configuration with the RGB cable.