Anyone know the warranty process? My bulb just blew within the 90 days. How can I get a replacement? Is there a contact info?
1790061
I just got off the phone with Amazon. As this is stored in the Amazon warehouse and is fulfilled by Amazon, Amazon handles everything. however, they only have a 30 day return policy. Talking the the gentleman on the phone, they have no contact info for B&S Forever. I was 'Lucky' enough to have my bulb go out within the 30 days (one hour of use actually) so Amazon is issuing me a refund. I was unable to find any contact info for B&S Forever on my own other than "Invoice Request" and "thank You" on their Amazon store front. Hopefully either B&S monitors this or someone has had better luck.
1569360
Sorry, can't help you. Haven't looked into that yet. I've been using mine A LOT since last summer -- about seven months now, of fairly heavy usage, and the bulbs are still as bright as ever. I do look forward to finding out about replacements eventually, though.
681438
I just had my first bulb go bad and as it turns out Amazon honors the return for 30 days! I think a $13.51 light bulb should have a bit better warranty on it than that. I've got incodescent bulbs that have lasted for years and only cost peniies to replace. Time to contact support and see what they say. Update: I contacted SunSun at info@sunsunlighting.com, they responded the next day, requested the invoice from my purchase, and shipped me a replacement bulb UPS. That's pretty good customer service any way you look at it.
678648
there was no response to my query on my problem with the bulb,blue stripe at top of screen! So I would say no warranty.
429782
I'm not sure or the warranty, but the bulb works just like the original no problems at all.
2095478
No bulb to replace. Samsung is aware of problems with this model (we have same set) and you might be able to have it repaired under their warranty. FYI the problem is with weak capacitors. Contact the factory, hopefully they will take care of your problem as they did for us. Good Luck !
627463
Try removing the bulb and looking at the bulb to see if it looks burnt or otherwise blown. If not, double-check your connections and re-install. If still no luck, you may (unfortunately) try getting another bulb before looking at other component issues. Make ABSOLUTELY CERTAIN that you DO NOT TOUCH any of the glass parts of the bulb! The oil from your fingers severely decreases they life of the bulb. Hope this helps!
1223739
Company says bulb is replaceable. I suggest you contact them. They seem to.really want this product to be a success
571725
Send it back. The bulb is irreplaceable. That's what I did when this happened at 2 months post purchase.
2196215
I purchased same unit. The blue light at bottom would come on when plugged in. I took it apart to clean filter and the clear washer didn't seat properly so I got water in glass and bulb blew out. I purchased 2 bulbs on Amazon for about $25. Put in new bulb and made sure no water could seep in tube and its been going strong for over 6 months.
979920
we were not told of any warranty when we purchased it. The first one we received was not put together, was in pieces, the second one blew out if 4 hours. it cost me shipping twice, the did refund us the money we paid, but not all of the money we paid for the inital placement. We have purchased this from another company 2 times and the bulb came double wrapped , and lasted over 2 years. it was worth it, this last company I was very unhappy with. And REMEMBER do not touch the bulb.
1462905
You can either try another lightbulb (simple recommendation, I know). The other option is to get a multi-meter to check the voltage/resistance of the light. Finally, you can send it back for a replacement. A single bulb going bad is hardly a reason to send it back. Most things are made in China so try another one before RMA'ing the product.
1223740
The manufacturer RA Bock has replacement bulbs. I haven't had to replace mine yet . I'd email them and let them know about your experience.
139894
Sounds like you may have gotten a bad bulb. Contact iPower customer service and they will send you another one. My bulb was also damaged in shipping and I called them and they sent me another one. If that is not the issue their customer service will fix it.
979919
hello RICKY I purchased the same bulb my self and I found it to work very well. but you are not suppose to touch the bulb at all because it will blow out real soon. ok now the bulb only last a year if its new . also amazon will give you your money back when they get there product back I hope you find this help full
1060791
Have not replaced the bulb so far...yet. I believe you can probably write to the manufacturer.
446119
Don't know about warranty. But these bulbs are not as bright as they should be. I am thinking about going back to conventional bulbs.