When I downloaded today, it downloaded as a Shortcut and I can't recover the dictations, what happened, can these be recovered.
1793014
It should still be on the unit...plug it into your PC and try to view the voice recorder as if it were a hard drive.
1793015
I will share the steps I go through. I use this every day in a business. In fact three others in my office do as well. It is a very reliable unit. I have used the same one since 2006. When you plug in the unit to your computer with the cord it should come up on the screen. Click on the lower half of the divided screen on the picture of the unit. Then click on the folder in which you saved the dictation. There are 5 folders A-E. The dictation is in one of these. Once you see the dictation you can click on Download and save to your computer. The dictation stays on your unit until you delete it. Once on my computer I delete the old dictation by selecting all and then the delete button. I will share the steps I go through. I use this every day in a business. In fact three others in my office do as well. It is a very reliable unit. I have used the same one since 2006. When you plug in the unit to your computer with the cord it should come up on the screen. Click on the lower half of the divided screen on the picture of the unit. Then click on the folder in which you saved the dictation. There are 5 folders A-E. The dictation is in one of these. Once you see the dictation you can click on Download and save to your computer. The dictation stays on your unit until you delete... » Read More I will share the steps I go through. I use this every day in a business. In fact three others in my office do as well. It is a very reliable unit. I have used the same one since 2006. When you plug in the unit to your computer with the cord it should come up on the screen. Click on the lower half of the divided screen on the picture of the unit. Then click on the folder in which you saved the dictation. There are 5 folders A-E. The dictation is in one of these. Once you see the dictation you can click on Download and save to your computer. The dictation stays on your unit until you delete it. Once on my computer I delete the old dictation by selecting all and then the delete button. « Show Less
423931
No, at this time there is no way to restore. Track progress on this issue on www.livescribe.com/forums BUT you can archive sessions (audio and pen notes) to the PC or Mac desktop application that the pen synchs with.
705276
Could you please try to download the information by the USB flash disk? It also support download by USB flash disk. Any other questions, please contact me freely.Best regards.
1770068
I did not download directly because I was not sure of what would happen if I made errors. But the Key card allows you to download the program by entering the Product Key Number. After downloading and installing the program, keep the The Product Key Card in case somehow you loose your program due to virus or buying a new computer, etc. You keep the key card to download and install the program again.When you get the product key, they also offer you the disk for about $12.00 or $13.00. Addy
92642
Tell him to click on "your account" and scroll down to "your games and software library" -clean my mac should be listed there with its product key information which he will need to plug in somewhere or he can just download the whole item again. Good luck.
2284926
Tried downloading it , it did download but didn't work well when I went into it so I deleted it.
1508925
I haven't got it installed yet? I can't retrieve the tips on the installation. Sorry.
592668
Dear Rodney,I already sent the recovery software to your email, please go to check whether you get it.If there are more problems,please also feel free to contact with me!Best regards!Lizzy
636384
The library should have downloaded with the program. If not, you may want to try and download it again. Then maybe do what RD suggests, although my "configuration" option is under the "Play" tab, not the "File" tab. (I've found over the past couple of years that, for some reason, the options available fall under different tabs on my version than on others, which can be a little frustrating when trying to follow instructions)
2060137
someone downloaded it from the internet, not sure where and I do not have the time currently to invest in the search. Google is your friend so good luck.
104316
I had the same problem. I removed and reloaded the software and haven't had a problem. Hope this helps.Joe
1002537
Sorry, but that would be a great question for someone much more technical than i, I am just a user and got lucky, but several people chimed in to help and it worked perfectly. Also try YouTube for help installing, it was amazing and easy to do. Good luck.
1221116
I am afraid that I can't answer this question since I had the CD which contained the program that was downloaded onto my computer.
398900
I am not sure what you can do if you bought the download version. If it's the disc version as said in another one you can go into your orders and go through the list and find the return/replace and go through the steps.
545393
It sounds like your voice got changed.... understanding that you only changed time zones... but is there some way you got changed to a voice that doesn't support TTS (text to speech)? I'd check that setting first, selecting a voice that has (TTS) after the name in the listing.
705277
Could you please try to download the information by the USB flash disk? It also support download by USB flash disk. Any other questions, please contact me freely. Best regards.
822666
I can't say. My problem was the program did not work, with my computer OS (Windows 7). I was attempting to convert mp4(s) files to mp3 files. The downloaded program could not "see" the files in the folder. The download provider did try to correct the problem but after two attempts with no change in the program's ability to acquire the files, I felt I had been patient enough. They company representing the download called and asked for permission to control my computer, so that they might be able to fix the problem. I did not feel comfortable allowing someone that I did not know that kind of access to my computer.