Does the Headset Require S10 Telephone Headset System ? (Received the Headset Connected it to Avaya Phone on Headset Jack). The MIC is not working
1791171
I believe the headset system has to be Plantronics. We don't have an S10, but do have an S12 and it works perfectly with that system. Hope this helps.
1791172
I had a phone with the rj11 connector. The headset had awful quality. People kept saying that they couldn't hear me.
1791173
We have plugged our Plantronics Headset (marked as T10 inside the boom) into a our Mitel 5212/5235 VoIP desktop phones. You have to program the phones to accept a "Headset" button, though. Talk to your Mitel Server Specialist about that. From experience, it's not hard to do once you know where to look and what to do.The quality is much better, in this configuration, than the Panasonic (KX-TCA400) headsets we just bought. Conversations are clear on both ends, and there is no discernible background hiss/rumble.
1791174
For me, it only works with my S10 base (plug headset into base and the base into my Avaya phone). When I tried to plug the headset directly to the phone it did not work.
1791175
We use it without any Headset system Connected directly to RJ9 jack on Polycom IP550. You may need to play with the settings to get it to work properly.
1791176
Dan, I can't say for sure and my phone is a T20. I know headsets with headset jack (mini-rca), using an adapter (rca to rj11) did not work for me so i purchased the factory headset. btw: i work on my phone about ten hours a day and it works well with VOIP.
1356581
You WILL need the adapter from the headset to the phone. I could not find the adapter on Amazon, I had to go to the Passport web site to buy one. It is confusing ! I can say that this headset is very nice and you will be very pleased with it.
600310
If you already installed it the drivers that came with it, you need to uninstall them. I installed the USRobotics drivers and it works fine. Plug in the device with the phone connected and then install the software.Make sure you go to Tools->Options->Audio settings in Skype and change it to VOIP Capture and VOIP Playback and change the ringing device to the VOIP or irv Playback (I forget which) so Skype uses it. Make some test calls to see that it works and whatnot.
2229534
You must be using a headset that is CTIA standard. You can get a CTIA-to-OMTP converter to use your headset on this phone. This phone supports OMTP headset.
2173091
I do not know if the headset needs to be plug in to the phone jack. I do not use one. Have you tried the directions?
2142438
Yes, but mic will not work and headset will default to 2.1 audio May as well save your money and buy a nice 2.1 headset for your phone
622442
Ok what is it is the hole on the computer too big or too small for the plug from the headset? Do you have a connection for each of the mic and the ear pieces or just one? For newer computer the Head set has a single 3.5MM connection with 4 contact rings that will work with newer phones, tablets and computers both apple and windows. for older computer that separate connection for the mic and speaker they provide an adapter cable that is color coded green for speakers or headphones and pink for mic. The other adapter is a 2.5 mm for older cell phones and many wireless home phone. From your post I have to guess you have the 2.5 mm adapter installed, remove it and plug the cable directly into the computer. Hope this helps.
1686747
If you already installed it the drivers that came with it, you need to uninstall them. I installed the USRobotics drivers and it works fine. Plug in the device with the phone connected and then install the software. Make sure you go to Tools-&gt;Options-&gt;Audio settings in Skype and change it to VOIP Capture and VOIP Playback and change the ringing device to the VOIP or irv Playback (I forget which) so Skype uses it. Make some test calls to see that it works and whatnot.
1857147
Yes the only way I could get it to work was to plug it into the handset jack. The headset only worked for three months. I don't know if I'd buy that one again.
559165
Just tested it on S4. Mic works. Play/pause button works. volume up/down doesn't work.
1534137
Check switch on the middle of cable. Check options in your operating system. Also don't forget that you have to use both connectors to make mic working. If all of this is OK, I will expect that you have problem with headset.
770354
Sorry I have a samsung galaxy; and it works with my voice commands. Also I am able speak text fairly well; however no media. Nice headset for the money. Thanks Mac
446140
I would call the manufacturer to verify. I tried several different models only to find out our specific phone model didn't have a headset available. :( I hope you have better luck than I did.
541125
I see no problem with it working. If the equipment as USB ports and sound card, it should work. Headset should be stereo, with microphone. I have used it with ear bud style stereo headset/microphone that I got for my smartphone. I use it as a back up for my PC
981443
When you turn the headset on make sure you hold the button until it is flashing both red and blue. Then have your phone search for it. This should work. I have mine on both my galaxy S5 and I phone 6. Hope this helps you.
1554373
Hello Helen...good question! This is a headset only. You would need to have the bottom cord and a base for it to work. The partner 18 phones have a special "AUX" jack on the bottom (you may have to remove the stand to see it) where you can plug in a special base and you wouldn't have to lift the receiver off the hook to use the headset. There is a difference between this base and an amplifier. We sell the bases from $30.00 for refurbished. I would happy to put you with a sales person who can help you with this. You can email me at nancyl@comfortel.com or call 800-399-3224 and ask for me. Thank you Nancy
1290383
Hi, I've had a hard time finding a useful headset that will work with the phone and the device at the same time. Every product that I have used has not worked.