I purchased this case in Dec 13 and it has not held up like my previous case on my 4s. How do I take advantage of the warranty?
1791544
Go on the LifeProof site and email them. They will send you all you will need.
1718681
You would need to replace the case. This is a great case, I am totally impressed with it.
364478
Hi Debra, The one Otterbox Armor series case I bought was legit. Since it's working nicely for me, I didn't need to return it so I'm not sure what sort of warranty is available. However, I'm sure Amazon would back up your purchase should the product not be what is described.
1623452
I`m sorry, Frederick, I have a different case.What I can say is that I bought a used one -"like new", and it broke in less than 4 weeks!!!!Will never buy from this seller again, for sure!
140024
Contact Otterbox. This problem should be covered under warranty. They will be able to guide you through the warranry process.
991360
Bring it to a Apple store. 9 times out of ten, they will give you a new one if yours appears good.
1401780
I'd contact Clam Case for support issues. My case works fine except the fact that in now has cracks all along the bottom. All of the people I know who've purchased ones have the same issue. If you're within the return date, I'd return it because it's inevitable. http://imgur.com/5HQmqT1
2243277
I have- I have had this case for 6 months & it is getting worse. If you go to the OtterBox Website, they will explain how to go about filing a warranty claim & they will replace the case for free once I believehttps://www.otterbox.com/on/demandware.store/Sites-otterbox_us-Site/default/CustomerService-Warranty
18517
If you have your receipt. Save it, It is guaranteed for one year from purchase under normal use. Document the serial numbers inside your case for warranty. Inside the case covers front & back will be a white sticker with a serial number identifying the front & back covers purchased. Document and save those numbers. Better yet also take a clear picture of them with your iPhone so that they're legible & clear to read. You will need theses numbers for warranty claims. Go to LifeProof.com and read about warrenty claim procedures if needed. All instictions & info comes with purchase box. Save box if for any reason you need to return case during warranty period. Any other questions call the 800 number for customer service from LifeProof.com web site.
818496
I bought mine because a friend had one; he spoke highly of the case as much because of the customer service he got. He needed something replaced and the company jumped right on it. I say give them a call and see if they can help.
292114
Had the same problem with mine and I was able to go onto the otterbox website and click on warranty. That will guide you through the warranty process. I had to take a few pictures of the case and upload to otterbox and they sent out a new outer cover withing a few days. When you go on the otterbox web site the support tab is the fourth from the left. Hover over it and you will see the drop down menu. Directly under "contact otterbox" is the option to submit a warranty claim. When you get your new cover try not to take it off and put it back on too many times. I used to take mine off once a week to rinse it off and that's when mine started to stretch out. I have just left my new one on and I haven't had an issue.
639687
Well try and get yr full refund now if its less than 30 days. Mine paired initially (I Phone 4S) but then stopped abruptly within the first month of owning it. When I returned it for replacement was told it could not be replaced and was provided only a 1/3 refund by Amazon! I was very unhappy with this purchase and Amazon's policy concerning replacement/refund.
129528
Sorry, since I purchased it from Amazon not sure about the warranty. I bought it to protect the phone from damage, and not necessarily for the waterproofing. If I drop it, and the case cracks that's my problem. I bought the case to protect the phone, and if it cracks after dropping, then it has done it's job in protecting the phone, and I will buy another case. It's cheaper than taking the time to fight with Amazon or the manufacturer, and is the best case I was able to find. I have already dropped my phone twice in less than a month of having it, and there was no damage, other than a few scratches. Hope this helps. Sorry, since I purchased it from Amazon not sure about the warranty. I bought it to protect the phone from damage, and not necessarily for the waterproofing. If I drop it, and the case cracks that's my problem. I bought the case to protect the phone, and if it cracks after dropping, then it has done it's job in protecting the phone, and I will buy another case. It's cheaper than taking the time to fight with Amazon or the manufacturer, and is the best case I was able to find. I have already dropped my phone twice in less than a month of having it, and there was no damage, other than a few... » Read More Sorry, since I purchased it from Amazon not sure about the warranty. I bought it to protect the phone from damage, and not necessarily for the waterproofing. If I drop it, and the case cracks that's my problem. I bought the case to protect the phone, and if it cracks after dropping, then it has done it's job in protecting the phone, and I will buy another case. It's cheaper than taking the time to fight with Amazon or the manufacturer, and is the best case I was able to find. I have already dropped my phone twice in less than a month of having it, and there was no damage, other than a few scratches. Hope this helps. « Show Less
729898
I am assuming the warranty would be throught your cell store not otterbox so other reailers may not have the same policy. If the warranty is through the manufacture than any retailer should honor it.
1680705
I don't think you can unfortunately. I think you would have to buy a new case. But email the seller, they might replace it for you
329856
* I have an iPhone 4s. Update review on this case- thought it is a nice case and matches the online picture it is worth only what you pay. I have had it on for about 2 months and it needs to be replaced already. The corners wear off (mine is black and all corners and around the edges are now worn to a bright chalk whte).. And after a drop to the ground yesterday I know have a shattered screen :( I did not expect screen protection like otterbox provides.. But just encase you are prone to drop your phone I would not recommend this case. Otherwise, it has more than satisfied me!
636893
If you ordered it through amazon, your order history might be a source for paperwork? Not sure if there's a warranty, but ours should of held up for more than a month, planning on contacting otter box directly :/ piece of junk!