I ordered this, but it seems the tops are stuck inside the outter top. Why is that? What can be done to get proper bottles for use?
1773395
It's a safety top. Push down and turn at the same time. It's a little hard to do and may take a bit of downward pressure.
1773396
Have you tried pushing down the cap and turning once or twice, then just normally? It's got a catch or something that you have to push it down under to then unscrew it from how I get it openHope this helpsSofia
1773397
you have to push down and turn at the same time... like a prescription bottle...
1262970
pop the top(the "handle" it takes a little effort!)then take off the clear plastic part. The cap on the bottom acts as a funnel to help! let me know if that helps!
401598
It is top loading. There is a very small storage area at the bottom (not large enough to hold a bottle).
391507
The bottle just snaps in, but I have the same problem. I thought my canister was empty but it's just the machine. In fact I don't even use it anymore. I wish I had bought it locally so I could return it. ..
214051
Either your caps or your bottles are defective. Exchange them with Amazon or contact Lifefactory directly. I own 10 of the 9-ounce size bottles and have used them to transport drinks for my daughter almost daily for over a year. I have never had one leak. We also use them to mix formula and have to shake them vigorously for several minutes; no leaks. Lifefactory advertises these as leakproof so I'm sure they will help you resolve the issue if Amazon doesn't. Good luck!
194289
You can absolutely get it in there. However, I tried it with honey and I learned that thick liquids that require a lot of pressure to squeeze the bottle will cause the top to pop off and then the mess...
1644573
Same here, but we got them close..now HOW DO YOU OPEN IT? I'm afraid that when I bottle the Kombucha I wont be able to open them again.
750915
Make sure the threads are in correctly and the arrows line up. Sometimes, we have to screw the bottom so the arrows almost line up or just past lining up. I think this is because we're switching bottoms between bottles? It's a little finicky. But with the wide latch top, still our baby's favorite bottle!
690734
Take a pair of adjustable pliers and force the bottle lid to unscrew. There are fins inside the cap you can then clip to allow it to be filled as you like and bottle reused.
336531
You may want to contact the manufacturer and ask what they suggest. It is worth it as I find it a GREAT wine cooler and have enjoyed it. Perhaps it was defective or damaged during shipment as well. I would exchange it out if the suggested solutions above do not work.
1656193
ive had mine for a few months now. i just used it again about a week ago and it worked just fine. bit i keep mine stored the same way the bottles came with that little plastic cap then the regular cap over and tighten it a bit. i think the key is making sure the cap is on tight so no air can ruin the liquid.
2074598
The tops come in a couple different style shapes and some fit different types of bottles better than others. My wife and I have not had any problems finding one to fit a bottle. They are even secure enough to lay the bottle on its side in the refrigerator after opening. I am pretty sure my wife has used them on a screw off bottle without a problem.
852339
I had no problem with the top, but was not able to put it to use...the one I purchased began leaking as soon as I filled it with the recipe and ice. The spigot was not up to par...silver plastic is not what is needed on such an item. Top screwed on tightly.
1121196
I would just toss it in some water, might need to boil it. If it is an issue of salt in there keeping it stuck, it will dissolve out. If that didn't work, try putting just the bottom part in some type of oil, submerging the threads of the cap, olive/coconut, and let it get in the threads and turn the lid both clockwise and counter clockwise. If it is cross threaded that might help break it loose. That is what I would try if mine was stuck. Good luck.
435302
I personally don't sell theses but I have a friend that had their lid break also. They went to tervis.com and ordered a new lid. This would be my advice to you also order directly from Tervis for this piece for your bottle. Good luck and I hope this helps
2050875
The first bottle I received broke near the top when I dropped it after a month. I emailed customer service with a photo and they replaced my bottle. They were helpful and responded quickly. The second bottle is still working fine after a year of riding to work with it in the cage on mg bike. Sounds like you might have a defective one that they would probably replace if you send a photo and an explanation. Hope this helps.
1770483
Something must be wrong with it, I've never had any bad tastes with any of the bottles that I've purchased. Maybe contact seller about a replacement.