is there a reset on this thing - it wont move at all anymore - new batteries and still nothing happens but the red lights comming on .....my 10 lb kitten killed it in 10 days ! tried removing batteries and letting it sit....didnt work....lost receipt so cant return.... is there a reset on this thing - it wont move at all anymore - new batteries and still nothing happens but the red lights comming on .....my 10 lb kitten killed it in 10 days ! tried removing... » Read More is there a reset on this thing - it wont move at all anymore - new batteries and still nothing happens but the red lights comming on .....my 10 lb kitten killed it in 10 days ! tried removing batteries and letting it sit....didnt work....lost receipt so cant return.... « Show Less
1792628
No, there is no reset button, just the single power-on-and-speed-selection button. When you power it on and the lights come on, does the motor at least buzz or hum? If so, try giving the wand a boost by pushing it gentlly with your hand. If not, I would assume it is broken. :-( (10 lb. kitten?! Wow! My full grown cat is only 5 lbs.)
1792629
I got rid of mine after it died. My 10 lb cat also killed it ultimately. I couldn't find any reset switch and never heard from the manufacturer. I only had mine for about 4 months before it died. I wasn't happy with this toy for multiple reasons, and it dying so soon was one of them.
1792630
Mine died too in less than a month. It's a cheap piece of junk. I didn't have my receipt either. I threw it away.
1792631
Mine died too ... if your cat stops it it burns out the motor or maybe the gears... anyway my cat went through two of these in a week... she's a full grown cat but very playful and she loved this toy, but when she caught the mouse she wouldn't let it go... it needs a clutch to disengage the mouse when caught so it doesn't break the toy.
1787315
Honestly, I never kept mine long enough to even try... if you have mice problems, get a cat! That's the best advice I can offer because this thing is junk!
779467
Im sorry. I dont know. Mine works perfectly. I use it every day several times to weigh wiggly kittens There must be something wrong with yours. I'd exchange it for another one just like it
23667
Hi Roy, I bought two of these items and neither worked. I even bought new batteries thinking that could be the problem. I had to send them back for a refund...
2082817
I dont know of an attatchment that can be used directly on my cats. LOL Besides when I turn it on they run so I dont think they would stick around long enough for me to even try such a thing!
852786
its supposed to light the cat rolls the ball...mine hasnt and i was to have gotten a replacement and it hasnt came yet, so i went out and bought a ball that lights up.....my cats played with it when i replaced the ball for about 2 weeks ...now it just sits there and every now and then one of them will play with it......Brenda
2194839
Mine did that for several days when we first set up the unit. We adjusted the unit to be less sensitive but it didn't help much. The cat finally lost interest..no further prob. Hope the same happens for you.
408250
I just replied to your other post. We have not had to change the batteries at all since Christmas day. And we just leave ours on all the time we have not turned it off at all. She usually responds as soon as she is moved even just a little. I would be concerned there is something wrong with yours. I had a toy several years ago that I had to change the batteries on all the time and I took it back and got a new one and rarely had to change the batteries with the new one so it could be a defect.
1317204
I have the very same problem. i thought it was because the batteries were going.... my cat ripped the nylon to shreds within one week and the gears are not working at all. My cat is very upset, as she would play with it constantly. I wish I could get a replacement from the manufacturer..... but I threw the box away.
317337
send the thing back. I had one for less than a year when it gave up the ghost. jensen used to be a good product, but this one is the pits. Send it back while y ou are still in the 30 day period.
2056829
We are having problems now too. There is a reset command that helps and fresh batteries help. The company wrote back to us that is how we learned the reset. My son uses it, I'll ask him.
2107857
I have used one for over 10 years and even bought a back up in case - our cat refuses to use the new style - she is a main coon and set in her ways - on yours - sounds like the switch is stuck or fried in the on position - check out or repair the switch. good luck to you
279366
That's the only thing I had to do for my kitty. Perhaps you're not pressing the switch in the right hand paw right?Did you open the battery compartment to see that everything is connected as it should be?I'm not sure if amazon allows, but perhaps you can add a photo of the battery compartment please?Hope this helps.
210696
I have just recently been using mine- I set it up with food but didn't turn it on for a while to get them used to it. I've only gotten 3 so far, but I also found the red light blinking with nothing inside twice. If it was a small mouse it may not have made contact with more than one plate at a time? Just my guess. I also clean the surface of the plates from the bait crumbs and any dirt between uses. I assume your batteries are still fresh? Good luck.
2004271
We purchased ours on Oct 4 2104. We just had to replace batteries for first time.So about 2 1/2 months. The only thing is, it doesn't give you warning so maybe it went dead before because one day she was down the street so we realized batteries must be dead. So who knows when it actually went dead? That's kind of a bad thing because there isn't something that tells you so some day your dog can wonder off. Other than that it works great! So I guess maybe every few weeks, or once a week we should take the collar out by end of yard and check it? We take it off her at night to give her a rest but we don't turn it off or anything. Hope that helps. We purchased ours on Oct 4 2104. We just had to replace batteries for first time.So about 2 1/2 months. The only thing is, it doesn't give you warning so maybe it went dead before because one day she was down the street so we realized batteries must be dead. So who knows when it actually went dead? That's kind of a bad thing because there isn't something that tells you so some day your dog can wonder off. Other than that it works great! So I guess maybe every few weeks, or once a week we should take the collar out by end of yard and check it? We take it off her at night to give her a... » Read More We purchased ours on Oct 4 2104. We just had to replace batteries for first time.So about 2 1/2 months. The only thing is, it doesn't give you warning so maybe it went dead before because one day she was down the street so we realized batteries must be dead. So who knows when it actually went dead? That's kind of a bad thing because there isn't something that tells you so some day your dog can wonder off. Other than that it works great! So I guess maybe every few weeks, or once a week we should take the collar out by end of yard and check it? We take it off her at night to give her a rest but we don't turn it off or anything. Hope that helps. « Show Less
527800
Been there, done that. It's likely the conveyor motor and it isn't supposed to do that. Unfortunately, I became very good friends with customer service. I went through a replacement motor and two different replacement units. It was never right. I finally gave up and bought a different litter box.
1614716
I bought 5 and all were perfect. I would suggest to take the batteries out and reinstall and see if that fixes it. If not contact Victor. Sorry I couldn't help more. We put 5 traps on 3 floors and took care of all the mice in 24 hours.