My juicer broke and I am wondering if I can send it somewhere to get fixed?
1803451
Kelsey, the Omega has a minimum of ten year warranty. Just go to their website and look for guidance. Or, contact them. I think you are covered. Dale E
1803452
Kelsey, it comes with 10 year waranty. Don't know where you live but in your "user manual" there should be address and procedure how to get it fix or replaced
1803453
Take a picture of the broken part and email it to customer support along with your Amazon purchase number and they should send you a new part. That's how it worked for me.
1803454
Defective in workmanship or material is covered with (15) years warranty, from date of purchase. A service charge of $10 must accompany any unit over (1) year old. On their registration record, it says, for service, send juicer or part to : Omega Products, Inc.6291 Lyters Lane, PO Box 4523Harrisburg, PA 17111For additional service or operational information, contact Omega Products, Inc. directly.Phone: 717-561-1105Email: omega@omegajuicers.comWeb Site: www.omegajuicers.com
1803455
Defective in workmanship or material is covered with (15) years warranty, from date of purchase. A service charge of $10 must accompany any unit over (1) year old. On their registration record, it says, for service, send juicer or part to : Omega Products, Inc. 6291 Lyters Lane, PO Box 4523 Harrisburg, PA 17111 For additional service or operational information, contact Omega Products, Inc. directly. Phone: 717-561-1105 Email: omega@omegajuicers.com Web Site: www.omegajuicers.com
614975
If it arrived broken, you should be able to get a replacement through where you bought it at no charge. It was not your fault and should be made right.
1001713
Call the repair number and go thru the obligatory "let's try to fix it over the phone routine. If it still does not work (and it won't) tell them you want it repaired. They will send a pick up label for ups to come get it. The repair people are pretty useless so ask for the phone number of the place you are going to send the unit for repair. Wait for a 3-4 days for them to receive the broken unit after you send it and then call them to see that they have received it. THEY are VERY HELPFUL unlike the Dolcy Gusto people. They will replace the pump which is the problem with this machine. I went thru all of this and got a working machine back and am very happy with it now. Good luck! Call the repair number and go thru the obligatory "let's try to fix it over the phone routine. If it still does not work (and it won't) tell them you want it repaired. They will send a pick up label for ups to come get it. The repair people are pretty useless so ask for the phone number of the place you are going to send the unit for repair. Wait for a 3-4 days for them to receive the broken unit after you send it and then call them to see that they have received it. THEY are VERY HELPFUL unlike the Dolcy Gusto people. They will replace the pump which is the problem with this machine.... » Read More Call the repair number and go thru the obligatory "let's try to fix it over the phone routine. If it still does not work (and it won't) tell them you want it repaired. They will send a pick up label for ups to come get it. The repair people are pretty useless so ask for the phone number of the place you are going to send the unit for repair. Wait for a 3-4 days for them to receive the broken unit after you send it and then call them to see that they have received it. THEY are VERY HELPFUL unlike the Dolcy Gusto people. They will replace the pump which is the problem with this machine. I went thru all of this and got a working machine back and am very happy with it now. Good luck! « Show Less
2158643
I am not sure about that.. I guess you could use it but I am not that familiar with how juicers work... FYI, I had a problem with my Magic Bullet and Their customer service policy sucks. My M.B. is still under warranty, as I have only had it about 4 months but they will not honor the warranty because it was purchased though amazon and not directly through their web site. They want me to pay for the parts that I need replaced. This is absurd since it supposedly has a 1 year warranty.
1144617
email your request to: juicing@jaykordich.com and they will direct you how to do it. It is one of the issues with this juicer. While it works great, there is a problem buying replacement parts.
1648331
Breville USA is really good about replacing broken parts -- they have a lot of them (replacement parts) on their website you can purchase directly from them. If not, call them (their phone number is one the site too) or you can email them. They are extremely prompt in getting back to you. Breville replaced a 2 year old K-cup coffee maker for me that went south on my--no questions asked. They're great to work with--very customer oriented. Hope I've helped....
2019235
You should call Hamilton Beach. They replaced my blender in a matter of 3 days. They were very helpful. We no longer have issues. Love it!!!
1983333
Yes, they are available. Go to the manufacturers site or this I found with a google search: http://www.juicer-steamer.com/replacement-parts.html
705546
I don't know, I'd contact the company. I've had good luck with company's just replacing parts when they've broke.
1676680
My juicer works correctly. Your juicer must be wired wrong but it will not damage the machine even if it is wired backwards. You can just adapt to the way it's wired.
1789497
No and I've had mine for quite some time and use it quite regularly. This is the best juicer on the market by far, I wouldn't expect you to have that problem.
1383618
I just got a replacement cone (http://www.katom.com/268-17550.html) for my Focus juicer. I paid $25, about 2/3rds of that shipping. It takes two 5/32" Allen wrenches to remove and replace the part. This cone is definitely the weak link in an otherwise robust juice press.
934380
Hello...you have posed a good question, however, I was so excited to order it I did not think about replacement parts. Sorry for my late reply, but I have been looking for the booklet that came with it which should give me information you need. I will keep looking and get back to you if I find it. I LUV the juicer...it is quiet and very efficient. As approved by my nutritionist, the low speed prevents heat that kills the vitamins.
1134126
My broke also. They gave me a customer service number to call and order a replacement for $20. However, when I call the customer service number it tells me to leave a message and I've left numerous messages over a three month timeframe and still haven't gotten a response. So in theory it is possible, but in reality it is not.
1896983
If you google the company, they have their own site and also a contact me for info. I see no reason you wont be able to replace the broken part. Everyone that sees me using it thinks it is the greatest thing ever. I agree. Good luck.
593350
Only if it will cover things like the mesh basket. After 4 1/2 months the plastic on the bottom of the basket cracked causing all the juice to flow out over the motor and onto my counter, twice. Don't know what made this happen, but it cost me $24.99 to replace, and it's taking over two weeks to receive it. I still haven't received it yet. Love the juicer............the plastic parts..........not so much.
1428607
Just call them and they will send you a UPS mailing label to return for repair. Great company to work with.