The two pieces separated right when we took it out of the box. It fits together just fine again, but am wondering if this is normal.
1808453
This didn't happen to me, so I would assume that it is not normal and is the result of a manufacturing defect. If you bought it on Amazon it's easy to get a return authorization, order a replacement, use the questionable unit until the replacement arrives and then send it back. I would do that simply because it might keep coming apart in the future and at that point you wouldn't be able to return.
1808454
I would agree with the other posters. Send it back and get another, that has to be a fluke. Mine is solid as a rock. I have been very happy with it.
1808455
Mine did not separate. In fact, I can't pull it apart so I would not think this was normal and I would exchange it for a new one.
1268479
Ours came right off. I've made a little cut in the styro on other tightly boxed items and cracked the styro in half. It's always weaker than the item itself.
368749
I have found that after this product has frozen the materials separate as you have found. In my experience once it warms up and it is shaken well, as the instructions describe, it is fine and it works like new.
2270867
That is not usual in my case. I have had the cube fall apart once while scrambling it up, but I was turning it quickly and roughly. Not difficult to reassemble. The smoothness makes up for the fragility in my opinion.
1802044
The friction-y stuff inside may have just gotten a little tacky and doesn't want to let go, I'd say just pull it apart slowly and forcefully. If it breaks, I truly apologize. Maybe you have a defect(?). If so, I would contact the manufacturer.
860304
It only several times went apart, мostly I put on the upper rack of dishwasher as it is.I do not know how it happens, but I will try more.
1254474
Mine didn't come apart but I think it will go back together - think of it as a puzzle - the pieces should fit. I thinkif the problem is not resolved a call to Trident's customer service should do the trick. Found this by googling: www.tridentcase.com/support/contact-us.aspx‎
1885366
I had similar experience and also had another person take a look at it. Pieces did not fit together correctly no matter how he tried to assemble it...... Still sitting in garage / useless to me and didn't have time to return it.
976697
Mine had a rip on it too. I didn't look into replacing it. I certainly wasn't going to return it since I put it together. I would like another also.
1583506
Yes. Same thing happened to mine. I bought that piece and it's working great!
2208061
this happened to me this year too - I was about to send it back but instead I took it apart (removed the cylinoid, took all those pieces apart - not sure of the names of them) and then checked for wear and tear, sediment build up, etc. It was all clean so I put it all back together and it started working again. I think maybe it just needed a little movement to get going again. It might be worth a shot before going through the hassle of returning, etc. Hope that helps!
1574830
You may have a defective piece. Ours lined up perfect. I would contact the seller.
293695
I agree with a previous response, that you really have to press down hard to get the two pieces together. It shouldn't be a problem after that. Honestly, I don't remember it being too much of an issue. We popped it together and put it in the car, and haven't had the need to touch it since. Britax is nothing short of awesome when it comes to returns/replacements/etc...so if you don't think it's right, don't use it. Call them and ask for another one or whatever you feel best doing. Good luck!
127257
Yes it does, almost looks like two piece put together. Has held up well for us though.
869254
It comes apart into two pieces. I put each piece standing upright on one of the prongs in the top rack of the dishwasher.
2017077
Mine was all together in one box. Sounds like yours should be returned for a new one.
1164990
Salam....sounds like you put it together wrong. Of course it could be defective I suppose. I put mine together like the picture and it works fine...