I plugged in the charger for 8 hours and it doesn't work. What should I do?
1791706
The manufacturer, Streetwise, recommends 8-12 hours of charging. It should be working by now. If not, the manufacturer offers a lifetime warranty. However, make certain it is not user error. If it turns out to be user error, they will charge a restocking fee and they will not pay any of the shipping. It will have a master switch on the tail end - near the charging port. Make sure that is turned on. Then, check the flashlight/stun gun switch. All the way back is off. The center position should turn on the flashlight. The forward position puts it in stun gun mode, then you'll need to push the stun gun activation button. Once you can be completely certain it isn't working, then make arrangements to return it for a warranty replacement.
1791707
Christina,It sounds like it needs replacement. Please request a return through Amazon and we will get a new one out to you.
1791708
About the defective flashlight stun gun. Should be returned to the seller for replacement.
783151
I just had an issue with mine not charging. It got to zero and when I rebooted with it plug into the USB charger, I could see the little lighting bolt on the battery indicating it was trying to charge, but it shut off because of low batter. Kind of a Catch-22. I tried this cycle a few times and was fed up, so I decided to unplug it and let it 'die down' for half a day. Then I plugged it back in and the screen showed me that it was charging! I let it charge up for a few hours and it started up and continued to charge. If you are having charging issues, try letting it run out and "die", then plug it in. Worked for me, YMMV. I just had an issue with mine not charging. It got to zero and when I rebooted with it plug into the USB charger, I could see the little lighting bolt on the battery indicating it was trying to charge, but it shut off because of low batter. Kind of a Catch-22. I tried this cycle a few times and was fed up, so I decided to unplug it and let it 'die down' for half a day. Then I plugged it back in and the screen showed me that it was charging! I let it charge up for a few hours and it started up and continued to charge. If you are having charging issues, try letting it run out and... » Read More I just had an issue with mine not charging. It got to zero and when I rebooted with it plug into the USB charger, I could see the little lighting bolt on the battery indicating it was trying to charge, but it shut off because of low batter. Kind of a Catch-22. I tried this cycle a few times and was fed up, so I decided to unplug it and let it 'die down' for half a day. Then I plugged it back in and the screen showed me that it was charging! I let it charge up for a few hours and it started up and continued to charge. If you are having charging issues, try letting it run out and "die", then plug it in. Worked for me, YMMV. « Show Less
2047369
If the LED doesn't turn on while you are charging it, then the unit itself might be defective. If it does, then try holding the power button for 60 seconds. If, again it doesn't turn on, then it is also a broken unit.
2128198
I'd start with a new battery....and since it has a memory you will need to let it run all the down in order to get a full charge and then leave on the charger about 3 hours maximum time.
280252
I hooked mine up to charger over night while I slept ....sorry it took so long to respond =(
2076198
Sounds like a defective charger. Check with Amazon on getting it replaced or getting money back.
2224901
Charge it overnight using the USB cable with the smaller connector plugged into the cube and the USB end plugged into power source. If it still only play for a little bit after charging over night then you may have a defective battery.
1217632
Unplug it for a time and plug it back in. If that doesn't work it sounds like it is defective.
611744
My charger doesn't work at all. The port to insert the plug is broken. It was that way when I received it in the mail.
1399013
Just charge it for eight hours and it will be fully charged. There is no indicator light. There are some helpful videos on YouTube
2218043
Then there is something wrong with it. It should only take a few hours to fully charge. I don't know any other way other than with the charger it comes with. Sorry
721083
Well I ordered new one & tried without charging it but still it was working, & I charged after that & was working perfect.If you tried for 18 hrs, than check your charger. May something wrong with it.
992882
Make sure you are charging from the right port. If that's correct. .make sure it's charged for 24 hrs. ..If not successful. .its faulty. ..assuming that your charging a device has a good battery and the voltage is correct
2154478
bummer. are you sure the electrical outlet you've plugged the charger into is working ok?
646962
You should make sure your battery is seated properly - the negative side of the battery should be against the spring. If the battery does not make contact with the charging points, of the charger, it will not charge the battery. If your battery cell is drained then you should allow the battery to charge for at least 4 hours. If you feel the battery or charger is defective contact the seller and they will replace either one of them. This is very rare but it is possible.
2218800
Im not sure. Try turning it on and letting it charge up. Maybe it needed the day to charge. Both mine work.
680991
I don't have this problem. Make sure the light on the charger turns from red to green. I haven't clocked it but it takes like 10 hours.