I put in 2 replacement batteries. It worked once but now keeps telling me to press OK to restart battery issue 0002. Nothing happens.
1779010
Not knowing what model you have, go to this link for more information.http://www.neatorobotics.com/support/articles/error-please-press-okay-to-restart-battery-issue-0002-0008-0009/Hope this solves the problem.
1779011
Swap the batteries from one side to the other and recharge. If the batteries are new replacements and this does not help, return the batteries for a refund.
1779012
You have to let it charge for a while and maybe reset it. It comes with instuctions for installing a new battery. If you did that then you probably have another problem.
1779013
Did you recalibrate the battery after installing the new ones? According to the manual, this needs to be done. If not, go to their website and read-up on how to do that procedure.
1779014
I have the same problem and it never has worked called Neato they told me to send it to the people that they use to repair the equipment. I just think that it going to cost more money just going to dump it . I read on the internet and it seems that all of the replacement batteries are doing the same.
1779015
Exactly the same thing happened to me. If anyone knows of another brand or reseller that might actually sell good quality batteries it would be a good idea to hear from them.
667088
Did you put a fresh battery in your remote prior to attempting to program? I was having trouble then I did that and it worked. Even though my remote was showing no signs of a low battery I had read to do that.
251567
I agree. Send it back. Mine has been perfect. Changed the battery once and it works great.
1101740
Hello there - Are both batteries new? Even one battery that is not fresh can prevent this item from functioning properly. Did you try to hold the "on" button to on for 10 seconds, as sometimes first time use will take longer to turn on? Please contact the seller directly for further assistance. Kind regards -Vert Delivery
134737
reboot...re insert batteries, check their orientation. If all fails contact them cos mine works brilliantly
662848
did you change the batteries??? the same thing happen to me just a moment ago. i changed the batteries and the problem was resolved.
2125575
There is a switch on the back (near the plug) to turn the battery on/off. If that does not work, then you have a defective unit. I contacted tdk and they sent me another battery for free, but it wasn't the battery so I exchanged the unit at Fry's where I bought it. The second one has worked flawlessly.
463902
Never had a problem. I had my first one for years, change battery about twice a year . Purchased new one November no problem. Sorry your having trouble.
2247913
Take the battery out, hold the reset button for 15 seconds, put battery back in. This solved this same problem for me.
538013
I'm sorry, I don't know for sure :( I'm sure you tried to replace the battery? I would just try contacting them and see what they might offer to do. Sorry I'm not much help. Good Luck !
487718
Hmmm, I haven't had that problem, but like other's have said, I would first verify the polarity of the batteries (the + and -) are facing the right direction, and if that still doesn't work, check to see if the metal contacts are actually making good contact with the batteries... if they aren't, you may have to use a small screwdriver or needle nose pliers to pull the metal contacts out just a bit. (be careful not to break it off).
176372
Same here - only used it a few times. Took it out to start using regularly - removed and changed batteries (no corrosion) and it won't work!
638997
It must be broken - if you put new batteries in, should work. Contact seller.
1785600
I would take the battery out...let it sit. Then after 5 minutes put back in and see if it works OK...
1859684
In two different houses each time I just replaced the battery and all worked well. Remember to contact your security company to make sure they re-initialize the system from their end.
1273591
Have you tried taking the battery out, then putting it back in? That happened to me a few times and that sorted it. Good luck.
1780837
I've used and liked this product since i purchased it about two years ago. The first time I had to replace batteries, all went well, though I had to reset the unit to get it to work. The second battery change hasn't gone so well. I can't get it to turn on, in spite of using the reset procedure. Does anyone have any suggestions of this situation?