As I see the reviews, many cracked base. If I order this product, will I get the cracked base too? Pls advice,thanks!
1784899
I haven't had an issue with the ones I've ordered but it does look like there are some with cracked bases out there. If the base is cracked you can always send it back and get a new one.
1784900
I purchased three of them for Christmas gifts and they were fine. No cracks.
1784901
The base is made of wood, which is pretty sturdy. I have this Himalayan Salt Detoxer and the base was intact when it arrived, and still is. 'Hope this helps.
824592
Hi Claudio, Did you purchase through Amazon? Yes, we can sell you the base but I'd love to see if you're under warranty. Did you order under "Claudio Pinto?" Thanks!
2134081
To be honest I would live with the crack. Replacement of this screen is soo risky it's not worth taking the chance. It's not easy as it seems, Don't believe the hype!
528443
I ordered one, it came in broken. I got a second one... same. So I never got one to see. I can tell you it was not sturdy enough to make it through delivery process. Best of luck.
1023380
Sorry, I can"t help you. had bad experience abut this product. my first one was plastic base wasn't connect, shattered,although there was no damage on the box. 2nd one never worked properly. I should read review and refund this product...:(
1551616
Mine was not damaged, it is very sturdy and it serves me very well. either fix it or return it.
1184
I agree with Lynne. These boxes shouldn't have cracks. If they were cracked on arrival, they should be sent back. I personally Love these boxes! I am still using one I set up for our vacation April 1st. I scoop it like a regular litter pan and it is holding up very well
153183
I've had mine for about 2 months now and it hasn't cracked. It's great for beginners but I highly recommend getting better bearings, I put Bones Reds on mine and it's great. You also are going to want to fix the trucks because they are off center making it so all but one wheel touches the ground. Once you tune it, it's pretty good.
283754
I suggest you order a new set. The whole set is $30. You could save the base, Chances are the base may break sooner or later, and you could have a extra one.
760911
Mine was also broken. But since this was my first time ordering thru amazon. I didn't ask for a new one.
1491577
I bought two of these and they both had the same defect. With so many others who have had the same issue, I'd bet any new one will be cracked. If you really want to try to replace the bell, I would do a google search to see if you can find customer service info.
2050877
Mine got cracked at the bottom last night. Even though I don't even remember dropping it... The http://aigehydration.com site is not working. I wonder whther this company still in business.
1319801
I'm really frustrated! My 32 year old DLC 7-Pro developed a crack in its work bowl, but when I ordered this replacement bowl, it would not fit the base of my machine...It seemed too small. When it arrived, there was no identifying invoice or anything to indicate that it was indeed the item I had ordered. (And that's not like Amazon!) So I'm not sure what to do. I had ordered the lid also, but the one that came has a white plastic stabilizer, at the back where the lid locks, that keeps the lid from fitting even on the old cracked work bowl. So it appears that I have just spent about $90 for pretty much nothing! I'm really frustrated! My 32 year old DLC 7-Pro developed a crack in its work bowl, but when I ordered this replacement bowl, it would not fit the base of my machine...It seemed too small. When it arrived, there was no identifying invoice or anything to indicate that it was indeed the item I had ordered. (And that's not like Amazon!) So I'm not sure what to do. I had ordered the lid also, but the one that came has a white plastic stabilizer, at the back where the lid locks, that keeps the lid from fitting even on the old cracked work bowl. So it appears that I have just spent about $90 for... » Read More I'm really frustrated! My 32 year old DLC 7-Pro developed a crack in its work bowl, but when I ordered this replacement bowl, it would not fit the base of my machine...It seemed too small. When it arrived, there was no identifying invoice or anything to indicate that it was indeed the item I had ordered. (And that's not like Amazon!) So I'm not sure what to do. I had ordered the lid also, but the one that came has a white plastic stabilizer, at the back where the lid locks, that keeps the lid from fitting even on the old cracked work bowl. So it appears that I have just spent about $90 for pretty much nothing! « Show Less
497800
If it arrives with a crack... spend a few dollars an send it back immediately. Believe me... if it cracked upon arrival, get your money back and shop elsewhere.
1642044
We've had ours for just over a year and the same thing happened -- and I can confirm, it is a fire hazard, which perhaps is why the company will send another out right away. (I'll find out tomorrow what the policy is when I call). Thanks for all the suggestions. I bought mine on Amazon and will call there too. As others have written, if the damaged one must be returned, there's no use in messing with it as it's a wash. I'll keep fingers crossed.
1286820
I don't know how representative the piece I bought was, but mine came with dents and chips in it. I had to return the one I purchased because it was too dinged up to be used. I don't know if the surface itself is prone to chipping, but of course when the metal underneath is seriously dented, the surface coating will fall off! I recall years ago my parents had something that looked much the same, and it was tough & durable, so I was surprised by what I got. Hopefully mine was just a "one off" experience, but the thin and weak metal made me think that other people will also have bad luck. I don't know how representative the piece I bought was, but mine came with dents and chips in it. I had to return the one I purchased because it was too dinged up to be used. I don't know if the surface itself is prone to chipping, but of course when the metal underneath is seriously dented, the surface coating will fall off! I recall years ago my parents had something that looked much the same, and it was tough & durable, so I was surprised by what I got. Hopefully mine was just a "one off" experience, but the thin and weak metal made me think that other people will also have bad... » Read More I don't know how representative the piece I bought was, but mine came with dents and chips in it. I had to return the one I purchased because it was too dinged up to be used. I don't know if the surface itself is prone to chipping, but of course when the metal underneath is seriously dented, the surface coating will fall off! I recall years ago my parents had something that looked much the same, and it was tough & durable, so I was surprised by what I got. Hopefully mine was just a "one off" experience, but the thin and weak metal made me think that other people will also have bad luck. « Show Less
41651
Hi Annette, The one we received was broken. I haven't read the other reviews so I can't verify how common of an occurrence it is. I hope that helps. Best, Brett