I watched the video, whatever the Spur released anyway, and my first reaction was 'adults, parents, behaving badly'. The man wore his male attributes outside his clothes, stopped using brain; the mother was just embarrassing, using racist language (the man too possibly). 

Quite what started it all I am uncertain, but I understand the man's child, a boy, might have been hit in a very, very, minor fracas by the woman's child... they were pre-school perhaps and the older boy complained to dad who acted out the idiot. Mother did same, effectively! 

Spur did handle things badly by effectively attributing the problem solely to the man, particularly by banning him and his family. Farrelly, that's perhaps you as Corporate?

Since then, what does one say as I live in the W Cape.....  Most certainly the Press, EWN especially behaved badly inflaming the  situation. I was unaware there was a right-wing Afrikaans Group boycotting Spur.... this is stupid.

Ban the woman, apologise to customers!