The key to encounters with mentally ill folks in crisis is patience, keeping your distance and deescalating the situation. That's what Cahoots does best. That's what police receive training on, as well. The man was not a criminal until the police made him one by demanding behavior the man was unable to provide because he was sick. Patience, compassion, skill is what was needed. It didn't happen and chaos and pain happened instead. Not happy for anyone.