Gleaned from the article:  the institutional Church does not know how to minister to black people and/or to young people and is struggling to even listen when representatives tell it what's lacking.  

Does the institutional Church really know how to minister effectively to women, the very poor, single people, the LGBT community, immigrants, divorced/remarried people, to those who have been (permanently) alienated by the child sexual abuse nightmare...etc. 

I know in many, maybe even most, parishes people are ministered to, and they do their own ministering to their community in turn.  But, I have to wonder given the creeping numbers of former Catholics now "nones," exactly who really is the focus of parish outreach and service?