I don't have to remember. I can see it. It says:

"What folks? God's mercy is infinite. How can a guy come close to that? Francis is just trying to get this through people's heads so they can be comforted and healed by its grace and power."

How would I know whether anyone's in hell? 

St JP2:

"Eternal damnation remains a real possibility, but we are not granted, without special divine revelation, the knowledge of whether or which human beings are effectively involved in it. The thought of hell — and even less the improper use of biblical images — must not create anxiety or despair, but is a necessary and healthy reminder of freedom within the proclamation that the risen Jesus has conquered Satan, giving us the, Spirit of God who makes us cry "Abba, Father!" (Rm. 8:15; Gal. 4:6)."