Yes.  I found the Catholic Church under JPII/ Benedict to be quite unmerciful.  I had all sorts of problems with the hypocrisy and condemnations and rigid rules and lack of individual love and mercy.  I think that many ex-Catholics including myself were turned off by what we experienced with priests, religious, and the conservative Catholic "temple guard."  I have issues with Pope Francis but at least he is trying to make the Catholic Church nicer and more open and more about being a good person and having a personal relationship with Jesus and helping the poor than about the rubrics and the Catechism.