I respectfully disagree.  The church, infallible, inerrant, unchanging, does not do horrible and unloving things, its just that others apply those definitions to the church's actions.  Naturally, the church, because it is the only true church, founded by Jesus when he gave Peter the keys to the kingdom, defines horrible and unloving in its own, infallible way.  Thus, whatever the church does is right, and good, and godly, because it decides what is right, good, and godly through its infallible Magisterium.  Some might claim this is circular logic but, of course, the mysteries of the one true church transcend logic.  History is replete with examples of the church transcending human logic, common sense, or even human decency.  Which is ok, because it does not operate on human standards.