Yeah, "subsidiarity." If you don't know what to do, trot out a fancy word from Catholic social thought: 

"Just as it is gravely wrong to take from individuals what they can accomplish by their own initiative and industry and give it to the community, so also it is an injustice and at the same time a grave evil and disturbance of right order to assign to a greater and higher association what lesser and subordinate organizations can do."

How about this? It's gravely wrong to ignore the letters of abused Catholics when they made the leap of faith to write to you.