Ignoring for now the pure charade of this, to say "Many people in the Vatican do not know how to respond because they lack the psychological, theological and juridical background," said Zollner, who also leads the Pontifical Gregorian University's Center for Child Protection."  read:' the administrators in Rome of the whole of the Catholic Church, comprised of more than 1 billion people, are not competent after over 30 years of high profile cases the world over of composing a letter acknowledging receipt of a victim's letter'. Any reasonable person believing that? No.