Annelie, a sensible request. Spur's response of protecting the children's ids does not hold with those techniques available, so why the reluctance? But reports state while the man was/may have been the aggressor, the woman used racist insults. But he gets banned, and criticised by Davis and CapeTalk (as Geoff mentions)? Both Davis and Capetalk are known for being PC-orientated. 

As I understand it, both adults behaved very badly. (Btw why did the woman/Spur staff not bring the striking child in line or is it OK to beat strangers now?) But there may have been provocation all round. A Spur-sponsored reconciliation would have done a lot more good than their apparent knee-jerk, blame-the-white-dude reaction, which was followed by inflammatory media reporting of the incident, ie, 'racist, white male' tropes. (NB even if the guy had been polite, people rarely take kindly to their kids, no matter how badly behaved, being criticised by others.)