I just googled "Resettlement Support Center" and see a recent articles explaining the refugee admissions process from the East Idaho News, MyFox 8 from Greensboro, NC, and the Atlanta Jewish Times. Nothing from NY Times or Washington Post or any of the big broadcast or cable networks. I guess the only people who are informed about refugee admissions are in East Idaho, Greensboro, NC and Atlanta's Jewish community.

The media seem to agree with you that there is no need to describe concrete steps. Better to just ridicule and moralize.