LTD's rent a cop was polite as he was being as pushy as all get. he should have spoken to her once and then referred her to LTD's ADA person before she can ride the bus again. so give  a pass on this one, and don't make an 80 YR OLD WOMAN go through the bends  to take a dog that's smaller than most purses,  quieter than most kids/adults and smells better than 50% of the riders. 

..."I couldn’t imagine a competent attorney giving this sob story more than 15min of ear time."  you give attorneys too much credit - if they think there's a buck to be made.....