The flagship Bay store downtown in Vancouver is decent - but it is obvious that women's fashion is the focus, and not homewares.  

In Richmond however, the Bay store is almost all fashion.  If you need sheets, furniture, appliances, housewares, luggage, notions - all of the stock once carried by a department store, the Bay is not for you.

Richmond also has the Bay's  homeware offshoot Home Outfitters. It is located in the same mall as a Home Sense. and the close proximity shows up the differences.  The prices at Home Sense are much much better, and the customers have voted with their feet as the Bay's Home Outfitters is usually deserted. The Home Sense is also better lit, with better merchandising displays.

When The Bay's Home Outfitters eventually folds, they will have no one but themselves to blame.