This is an interesting story. The injuries on the dog don't look life-threatening; I'm guessing that he was already old. However, her burns look serious and painful. The reason I believe that this happened is because I've had Starbucks cups collapse and spill on me, but the coffee wasn't hot enough to cause these kinds of severe burns. The cups and tops don't always fit. Starbucks should have learned a lesson from the McDonalds hot coffee lawsuit, where a cup of super-heated coffee almost killed an elderly woman.