If people think they are going to get a quality 'service dog' as if the dogs are something produced on an assembly line, they are woefully uninformed and are complicit in their own fleecing.  "But they had a good rating on social media and on the internet!"  Please ... manipulating the web and social media so a client appears professional and competent is a business in itself ...

I feel sorry for the dogs placed in these situations.  And the woman complaining that that the dog they received as a free gift - "now we’re all screwed with a pet"?  Please - get that dog out of that house ASAP - hopefully there's a loving family out there for it ...

These people expected a perfect robot dog -