Jayee, first I am not a Vet and I am not an elected official  but I am a naturalized  American and I believe in the power of my Vote. . Several years ago I met a couple and the husband had similar problems you posted. They tried for over  3 years to get help ad even  hired an attorney.  The hey could not get something accomplished. 
I suggested to contact our Congress woman an ask for he help. We gathered all the documents to back up the claim . I wrote the letter and made certain the congress womenm in the 7th district, knew that English was not my first language and if the cart falls before the horse I thought my horse to jump over it .LOL.  She checked into it . With in 3 weeks the problem was resolved.  Food for thought