This story has a smell about it. I've banked at TD for over 40 years and they have never been anything but honorable and fair with me and I have never been given a hard sell. In the CBC story a woman complains that she suddenly was being charged a service fee on an account where she was required to keep $5K but she had never asked for. Well I suspect she was given a senior's account that, provided you keep a balance of $5k in it, saves you a ton of money on service fees. A TD employee kindly explained the virtues of this to me and I signed up. The advantage is to me not the bank. So this poor lady forgot she had agreed and her forgetfulness gets reported as part of a "scandal". Just bad reporting all around.