Jen wanted all of her family to be together for Christmas. She planned a fun party and invited everyone. All of her friends showed up, but not her family. Jen was very sad.

"I felt like I had been betrayed," she said in an interview with the Daily Mail. "It's just so hard."

"I'm so sorry," she said in the video that went viral on YouTube last week as well: "It's been almost two years since I've seen my daughter cry."