{"action":"created","issue":{"url":"https://api.github.com/repos/IntelRealSense/librealsense/issues/3230","repository_url":"https://api.github.com/repos/IntelRealSense/librealsense","labels_url":"https://api.github.com/repos/IntelRealSense/librealsense/issues/3230/labels{/name}","comments_url":"https://api.github.com/repos/IntelRealSense/librealsense/issues/3230/comments","events_url":"https://api.github.com/repos/IntelRealSense/librealsense/issues/3230/events","html_url":"https://github.com/IntelRealSense/librealsense/issues/3230","id":407739063,"node_id":"MDU6SXNzdWU0MDc3MzkwNjM=","number":3230,"title":"Segmenation fault when using realsense-viewer on odroid xu4 with D435 latest firmware, kernel patched as described.","user":{"login":"florianspy","id":39183098,"node_id":"MDQ6VXNlcjM5MTgzMDk4","avatar_url":"https://avatars1.githubusercontent.com/u/39183098?v=4","gravatar_id":"","url":"https://api.github.com/users/florianspy","html_url":"https://github.com/florianspy","followers_url":"https://api.github.com/users/florianspy/followers","following_url":"https://api.github.com/users/florianspy/following{/other_user}","gists_url":"https://api.github.com/users/florianspy/gists{/gist_id}","starred_url":"https://api.github.com/users/florianspy/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/florianspy/subscriptions","organizations_url":"https://api.github.com/users/florianspy/orgs","repos_url":"https://api.github.com/users/florianspy/repos","events_url":"https://api.github.com/users/florianspy/events{/privacy}","received_events_url":"https://api.github.com/users/florianspy/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":18,"created_at":"2019-02-07T14:55:00Z","updated_at":"2019-03-07T08:38:34Z","closed_at":null,"author_association":"NONE","body":"* Before opening a new issue, we wanted to provide you with some useful suggestions (Click \"Preview\" above for a better view):\r\n\r\n    * Consider checking out SDK [examples](https://github.com/IntelRealSense/librealsense/tree/master/examples#sample-code-for-intel-realsense-cameras).\r\n    * Have you looked in our [documentations](https://github.com/IntelRealSense/librealsense/tree/master/doc#useful-links)?\r\n    * Is you question a [frequently asked one](https://github.com/IntelRealSense/librealsense/wiki/Troubleshooting-Q%26A)?\r\n    * Try [searching our GitHub Issues](https://github.com/IntelRealSense/librealsense/issues?utf8=%E2%9C%93&q=is%3Aissue) (open and closed) for a similar issue.\r\n\r\n* All users are welcomed to report bugs, ask questions, suggest or request enhancements and generally feel free to open new issue, even if they haven't followed any of the suggestions above :)\r\n\r\n----------------------------------------------------------------------------------------------------\r\n\r\n| Required Info                         |                                                                |\r\n|---------------------------------|------------------------------------------- |\r\n| Camera Model                       | { R200 / F200 / SR300 / ZR300 / D400 } | \r\n| Firmware Version                   | (Open RealSense Viewer --> Click info) | \r\n| Operating System & Version |   {Win (8.1/10) / Linux (Ubuntu 14/16/17) / MacOS  | \r\n| Kernel Version (Linux Only)    |  (e.g. 4.14.13)                                         | \r\n| Platform                                 | PC/Raspberry Pi/ NVIDIA Jetson / etc..  |\r\n| SDK Version                            |  { legacy / 2.<?>.<?> }                          | \r\n| Language                            |  {C/C#/labview/nodejs/opencv/pcl/python/unity }                          | \r\n| Segment\t\t\t|  {Robot/Smartphone/VR/AR/others }                          | \r\n\r\n### Issue Description\r\n<Describe your issue / question / feature request / etc..>\r\nWhen i start the realsense-viewer i first get the following output in terminal:\r\nMESA-LOADER: failed to retrieve device information\r\nlibGL error: unable to load driver: exynos_dri.so\r\nlibGL error: driver pointer missing\r\nlibGL error: failed to load driver: exynos\r\nBut then the application opens.\r\nAs soon as i click on the icon to activate the camera ithe application closes and i get:\r\n\"Segmentation fault\" displayed in console window\r\n"},"comment":{"url":"https://api.github.com/repos/IntelRealSense/librealsense/issues/comments/470435298","html_url":"https://github.com/IntelRealSense/librealsense/issues/3230#issuecomment-470435298","issue_url":"https://api.github.com/repos/IntelRealSense/librealsense/issues/3230","id":470435298,"node_id":"MDEyOklzc3VlQ29tbWVudDQ3MDQzNTI5OA==","user":{"login":"RealSenseCustomerSupport","id":46742753,"node_id":"MDQ6VXNlcjQ2NzQyNzUz","avatar_url":"https://avatars1.githubusercontent.com/u/46742753?v=4","gravatar_id":"","url":"https://api.github.com/users/RealSenseCustomerSupport","html_url":"https://github.com/RealSenseCustomerSupport","followers_url":"https://api.github.com/users/RealSenseCustomerSupport/followers","following_url":"https://api.github.com/users/RealSenseCustomerSupport/following{/other_user}","gists_url":"https://api.github.com/users/RealSenseCustomerSupport/gists{/gist_id}","starred_url":"https://api.github.com/users/RealSenseCustomerSupport/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/RealSenseCustomerSupport/subscriptions","organizations_url":"https://api.github.com/users/RealSenseCustomerSupport/orgs","repos_url":"https://api.github.com/users/RealSenseCustomerSupport/repos","events_url":"https://api.github.com/users/RealSenseCustomerSupport/events{/privacy}","received_events_url":"https://api.github.com/users/RealSenseCustomerSupport/received_events","type":"User","site_admin":false},"created_at":"2019-03-07T08:38:34Z","updated_at":"2019-03-07T08:38:34Z","author_association":"COLLABORATOR","body":"----------------------------------------------\n\nHi @abylikhsanov,\n\nSince you mentioned this issue happens as soon as you move the robot base, I would think if the USB connection is not solid enough. Soft connection could affect the USB transfer quality/stability.\nBy the way, as I know, Newnex industrial grade passive USB 3.1 SuperSpeed cable is capable of connect Intel RealSense Camera series up to 5m (15 ft.) You can have a try.\nhttp://www.newnex.com/realsense-3d-camera-connectivity.php\nhttp://www.newnex.com/usb-3-1-locking-cables.php#USB3.1LockingAtoC"}}
{"actor":{"display_login":"RealSenseCustomerSupport"}}