{"action":"created","issue":{"url":"https://api.github.com/repos/ethereum/mist/issues/3513","repository_url":"https://api.github.com/repos/ethereum/mist","labels_url":"https://api.github.com/repos/ethereum/mist/issues/3513/labels{/name}","comments_url":"https://api.github.com/repos/ethereum/mist/issues/3513/comments","events_url":"https://api.github.com/repos/ethereum/mist/issues/3513/events","html_url":"https://github.com/ethereum/mist/issues/3513","id":286391651,"number":3513,"title":"\"Wrong Password\" Issues","user":{"login":"marcgarreau","id":3621728,"avatar_url":"https://avatars1.githubusercontent.com/u/3621728?v=4","gravatar_id":"","url":"https://api.github.com/users/marcgarreau","html_url":"https://github.com/marcgarreau","followers_url":"https://api.github.com/users/marcgarreau/followers","following_url":"https://api.github.com/users/marcgarreau/following{/other_user}","gists_url":"https://api.github.com/users/marcgarreau/gists{/gist_id}","starred_url":"https://api.github.com/users/marcgarreau/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/marcgarreau/subscriptions","organizations_url":"https://api.github.com/users/marcgarreau/orgs","repos_url":"https://api.github.com/users/marcgarreau/repos","events_url":"https://api.github.com/users/marcgarreau/events{/privacy}","received_events_url":"https://api.github.com/users/marcgarreau/received_events","type":"User","site_admin":false},"labels":[{"id":810189706,"url":"https://api.github.com/repos/ethereum/mist/labels/Status:%20Triage","name":"Status: Triage","color":"ededed","default":false},{"id":379294682,"url":"https://api.github.com/repos/ethereum/mist/labels/Type:%20Canonical","name":"Type: Canonical","color":"1d76db","default":false}],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":160,"created_at":"2018-01-05T20:08:27Z","updated_at":"2018-02-02T22:20:41Z","closed_at":null,"author_association":"COLLABORATOR","body":"### Description\r\n\r\nFor many people, creating an Ethereum wallet is the first time they'll be creating an \"account\" with no password recovery service. Mist and Ethereum Wallet have consistently had issues filed related to users being locked out of accounts. In the Mist UI, this is visible via a \"Wrong Password\" error notification when attempting to use a given wallet.\r\n\r\nFortunately, many of these issues are resolved by users remembering they had used a different password, or discovering they made a typo in their password, sometimes with the help of a brute force password recovery tool, like pyethrecover.\r\n\r\nUnfortunately, still many reports exist with users certain of their password and unable to unlock their wallets. Many of these reports insist that the incident is the result of a bug in the application and we take those claims very seriously. Each of these issues reported have their own nuances as to how they occurred, e.g. moving wallets to another machine, wallet creation during onboarding, specific language keyboards, use of special characters, during Mist version upgrades, and so on. Every one is researched and tried to reproduce.\r\n\r\nIf you're in this situation, we know you're in a very stressful position and we haven't abandoned you. We do, however, need your help. If a bug exists, our team has been unable to reproduce it yet. If you are able to, it would be of tremendous help to us if you would share the precise steps you took and your relevant system specs (OS, keyboard language, app version number, geth version number).\r\n\r\n### Specific example links:\r\n\r\n- special character usage: https://github.com/ethereum/mist/issues/3176#issuecomment-349403728\r\n- solved by downgrading Mist version: https://github.com/ethereum/mist/issues/2411#issuecomment-353166968\r\n- keystore folder clear resulting in new wallets created: https://github.com/ethereum/mist/issues/3426\r\n\r\n- pw works on first but not subsequent wallets:\r\n  - https://github.com/ethereum/mist/issues/2411#issuecomment-355082708\r\n  - https://github.com/ethereum/mist/issues/2411#issuecomment-333281951\r\n  - https://github.com/ethereum/mist/issues/2411#issuecomment-354410512\r\n\r\n- norweigan keyboard use: https://github.com/ethereum/mist/issues/2411#issuecomment-354862699\r\n  - electron international keyboard issue: https://github.com/electron/electron/issues/5649\r\n\r\n- success with pyethrecover: https://github.com/ethereum/mist/issues/3176#issuecomment-347361860\r\n\r\n### Related issues:\r\n\r\n- https://github.com/ethereum/mist/issues/2411\r\n- https://github.com/ethereum/mist/issues/3176\r\n- https://github.com/ethereum/mist/issues/3244\r\n- https://github.com/ethereum/mist/issues/664\r\n\r\n**NOTE:** please keep this issue substantive and don't comment to say \"I'm having this problem too.\" Use your emojis instead, please :smile:\r\n  \r\n  "},"comment":{"url":"https://api.github.com/repos/ethereum/mist/issues/comments/362724979","html_url":"https://github.com/ethereum/mist/issues/3513#issuecomment-362724979","issue_url":"https://api.github.com/repos/ethereum/mist/issues/3513","id":362724979,"user":{"login":"anormore","id":28155233,"avatar_url":"https://avatars0.githubusercontent.com/u/28155233?v=4","gravatar_id":"","url":"https://api.github.com/users/anormore","html_url":"https://github.com/anormore","followers_url":"https://api.github.com/users/anormore/followers","following_url":"https://api.github.com/users/anormore/following{/other_user}","gists_url":"https://api.github.com/users/anormore/gists{/gist_id}","starred_url":"https://api.github.com/users/anormore/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/anormore/subscriptions","organizations_url":"https://api.github.com/users/anormore/orgs","repos_url":"https://api.github.com/users/anormore/repos","events_url":"https://api.github.com/users/anormore/events{/privacy}","received_events_url":"https://api.github.com/users/anormore/received_events","type":"User","site_admin":false},"created_at":"2018-02-02T22:20:41Z","updated_at":"2018-02-02T22:20:41Z","author_association":"NONE","body":"Just a general announcement:\r\n\r\nhttps://www.reddit.com/r/ethereum/ is a great place to look for assistance.\r\n\r\nI'm running https://www.reddit.com/r/ethereumlostpasswords/ as well, not a lot of activity there though. (which is good?)\r\n\r\nYou can also chat on Gitter: https://gitter.im/ethereum/home\r\n\r\n--\r\n\r\nLet's get back to Password related problems here folks! I'm going to do some more testing this weekend regarding the white spaces. I did actually find my password file after a LONG time looking. It was in the wrong place... I think. Anyway, things are making sense here... So I do believe this is a white space issue.\r\n\r\nI'm going to see in what other circumstances I can screw up a wallet. I've got a Mac here, so maybe there's some whacky character map issues. What happens if I use a french keyboard layout? Does the hash change?\r\n\r\nStay tuned folks, cheers, "}}
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