{"action":"created","issue":{"url":"https://api.github.com/repos/mattermost/mattermost-mobile/issues/1404","repository_url":"https://api.github.com/repos/mattermost/mattermost-mobile","labels_url":"https://api.github.com/repos/mattermost/mattermost-mobile/issues/1404/labels{/name}","comments_url":"https://api.github.com/repos/mattermost/mattermost-mobile/issues/1404/comments","events_url":"https://api.github.com/repos/mattermost/mattermost-mobile/issues/1404/events","html_url":"https://github.com/mattermost/mattermost-mobile/issues/1404","id":293481267,"number":1404,"title":"Mattermost mobile apps can't connect to server 4.6 with new SSL certificate (Thawte RSA CA 2018)","user":{"login":"chumbalum","id":486034,"avatar_url":"https://avatars0.githubusercontent.com/u/486034?v=4","gravatar_id":"","url":"https://api.github.com/users/chumbalum","html_url":"https://github.com/chumbalum","followers_url":"https://api.github.com/users/chumbalum/followers","following_url":"https://api.github.com/users/chumbalum/following{/other_user}","gists_url":"https://api.github.com/users/chumbalum/gists{/gist_id}","starred_url":"https://api.github.com/users/chumbalum/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/chumbalum/subscriptions","organizations_url":"https://api.github.com/users/chumbalum/orgs","repos_url":"https://api.github.com/users/chumbalum/repos","events_url":"https://api.github.com/users/chumbalum/events{/privacy}","received_events_url":"https://api.github.com/users/chumbalum/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":0,"created_at":"2018-02-01T10:40:00Z","updated_at":"2018-02-01T12:07:42Z","closed_at":null,"author_association":"NONE","body":"#### Summary\r\nMobile apps won't connect anymore after upgrading server to 4.6 and usage of a new ssl certificate. The ssl certificate was issues by Thawte RSA CA 2018.\r\n\r\n#### Environment Information\r\n\r\n- Device Name: Nexus 5X / IPhone 5\r\n- OS Version: 8.0.0\r\n- Mattermost App Version: 1.5.2 / 3.10.0 (classic) / 1.6.0 (Beta)\r\n- Mattermost Server Version: 4.6\r\n\r\n#### Steps to reproduce\r\nUse Mattermost Server with a certificate issued by Thawte RSA CA 2018\r\n\r\n#### Expected behavior\r\nApp should connect to the server\r\n\r\n#### Observed behavior\r\nIn the current mobile app on android, there is a generic error message that the connection could not be established. In the classic app it says \"Mattermost server unreachable, incompatible or SSL is not properly configured\". In Chrome on the mobile device, the server is normally reachable.\r\n\r\n\r\n#### Possible fixes\r\nMaybe the problem is that our certificate is issued by a new CA (Thawte RSA CA 2018) ?\r\n"},"comment":{"url":"https://api.github.com/repos/mattermost/mattermost-mobile/issues/comments/362246818","html_url":"https://github.com/mattermost/mattermost-mobile/issues/1404#issuecomment-362246818","issue_url":"https://api.github.com/repos/mattermost/mattermost-mobile/issues/1404","id":362246818,"user":{"login":"chumbalum","id":486034,"avatar_url":"https://avatars0.githubusercontent.com/u/486034?v=4","gravatar_id":"","url":"https://api.github.com/users/chumbalum","html_url":"https://github.com/chumbalum","followers_url":"https://api.github.com/users/chumbalum/followers","following_url":"https://api.github.com/users/chumbalum/following{/other_user}","gists_url":"https://api.github.com/users/chumbalum/gists{/gist_id}","starred_url":"https://api.github.com/users/chumbalum/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/chumbalum/subscriptions","organizations_url":"https://api.github.com/users/chumbalum/orgs","repos_url":"https://api.github.com/users/chumbalum/repos","events_url":"https://api.github.com/users/chumbalum/events{/privacy}","received_events_url":"https://api.github.com/users/chumbalum/received_events","type":"User","site_admin":false},"created_at":"2018-02-01T12:07:42Z","updated_at":"2018-02-01T12:07:42Z","author_association":"NONE","body":"I just installed the CA certificate on my device and it resolved my issue.\r\n\r\nhttps://search.thawte.com/support/ssl-digital-certificates/index?page=content&id=INFO1384\r\n\r\nSo I don't know if this is an issue of the app or must be resolved by the OS."}}
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