{"action":"created","issue":{"url":"https://api.github.com/repos/ContinuumIO/anaconda-issues/issues/9756","repository_url":"https://api.github.com/repos/ContinuumIO/anaconda-issues","labels_url":"https://api.github.com/repos/ContinuumIO/anaconda-issues/issues/9756/labels{/name}","comments_url":"https://api.github.com/repos/ContinuumIO/anaconda-issues/issues/9756/comments","events_url":"https://api.github.com/repos/ContinuumIO/anaconda-issues/issues/9756/events","html_url":"https://github.com/ContinuumIO/anaconda-issues/issues/9756","id":341040708,"node_id":"MDU6SXNzdWUzNDEwNDA3MDg=","number":9756,"title":"Error occurred when opening Anaconda Navigator.","user":{"login":"JingOY0610","id":41198454,"node_id":"MDQ6VXNlcjQxMTk4NDU0","avatar_url":"https://avatars3.githubusercontent.com/u/41198454?v=4","gravatar_id":"","url":"https://api.github.com/users/JingOY0610","html_url":"https://github.com/JingOY0610","followers_url":"https://api.github.com/users/JingOY0610/followers","following_url":"https://api.github.com/users/JingOY0610/following{/other_user}","gists_url":"https://api.github.com/users/JingOY0610/gists{/gist_id}","starred_url":"https://api.github.com/users/JingOY0610/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/JingOY0610/subscriptions","organizations_url":"https://api.github.com/users/JingOY0610/orgs","repos_url":"https://api.github.com/users/JingOY0610/repos","events_url":"https://api.github.com/users/JingOY0610/events{/privacy}","received_events_url":"https://api.github.com/users/JingOY0610/received_events","type":"User","site_admin":false},"labels":[{"id":355353255,"node_id":"MDU6TGFiZWwzNTUzNTMyNTU=","url":"https://api.github.com/repos/ContinuumIO/anaconda-issues/labels/pkg:navigator","name":"pkg:navigator","color":"fbca04","default":false}],"state":"open","locked":false,"assignee":{"login":"goanpeca","id":3627835,"node_id":"MDQ6VXNlcjM2Mjc4MzU=","avatar_url":"https://avatars3.githubusercontent.com/u/3627835?v=4","gravatar_id":"","url":"https://api.github.com/users/goanpeca","html_url":"https://github.com/goanpeca","followers_url":"https://api.github.com/users/goanpeca/followers","following_url":"https://api.github.com/users/goanpeca/following{/other_user}","gists_url":"https://api.github.com/users/goanpeca/gists{/gist_id}","starred_url":"https://api.github.com/users/goanpeca/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/goanpeca/subscriptions","organizations_url":"https://api.github.com/users/goanpeca/orgs","repos_url":"https://api.github.com/users/goanpeca/repos","events_url":"https://api.github.com/users/goanpeca/events{/privacy}","received_events_url":"https://api.github.com/users/goanpeca/received_events","type":"User","site_admin":false},"assignees":[{"login":"goanpeca","id":3627835,"node_id":"MDQ6VXNlcjM2Mjc4MzU=","avatar_url":"https://avatars3.githubusercontent.com/u/3627835?v=4","gravatar_id":"","url":"https://api.github.com/users/goanpeca","html_url":"https://github.com/goanpeca","followers_url":"https://api.github.com/users/goanpeca/followers","following_url":"https://api.github.com/users/goanpeca/following{/other_user}","gists_url":"https://api.github.com/users/goanpeca/gists{/gist_id}","starred_url":"https://api.github.com/users/goanpeca/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/goanpeca/subscriptions","organizations_url":"https://api.github.com/users/goanpeca/orgs","repos_url":"https://api.github.com/users/goanpeca/repos","events_url":"https://api.github.com/users/goanpeca/events{/privacy}","received_events_url":"https://api.github.com/users/goanpeca/received_events","type":"User","site_admin":false}],"milestone":null,"comments":10,"created_at":"2018-07-13T14:28:59Z","updated_at":"2018-07-17T03:45:42Z","closed_at":null,"author_association":"NONE","body":"Error occurred when opening Anaconda Navigator.\r\n\r\n\r\nNavigator Error\r\nAn unexpected error occurred on Navigator start-up\r\nReport\r\nPlease report this issue in the anaconda issue tracker \r\nMain Error\r\n\r\n'root_prefix'\r\n\r\nTraceback\r\n\r\nTraceback (most recent call last):\r\n  File \"D:\\Anaconda2\\lib\\site-packages\\anaconda_navigator\\exceptions.py\", line 75, in exception_handler\r\n    return_value = func(*args, **kwargs)\r\n  File \"D:\\Anaconda2\\lib\\site-packages\\anaconda_navigator\\app\\start.py\", line 150, in start_app\r\n    window = run_app(splash)\r\n  File \"D:\\Anaconda2\\lib\\site-packages\\anaconda_navigator\\app\\start.py\", line 65, in run_app\r\n    window = MainWindow(splash=splash, tab_project=False)\r\n  File \"D:\\Anaconda2\\lib\\site-packages\\anaconda_navigator\\widgets\\main_window.py\", line 163, in __init__\r\n    self.api = AnacondaAPI()\r\n  File \"D:\\Anaconda2\\lib\\site-packages\\anaconda_navigator\\api\\anaconda_api.py\", line 2185, in AnacondaAPI\r\n    ANACONDA_API = _AnacondaAPI()\r\n  File \"D:\\Anaconda2\\lib\\site-packages\\anaconda_navigator\\api\\anaconda_api.py\", line 89, in __init__\r\n    self._conda_api = CondaAPI()\r\n  File \"D:\\Anaconda2\\lib\\site-packages\\anaconda_navigator\\api\\conda_api.py\", line 1714, in CondaAPI\r\n    CONDA_API = _CondaAPI()\r\n  File \"D:\\Anaconda2\\lib\\site-packages\\anaconda_navigator\\api\\conda_api.py\", line 350, in __init__\r\n    self.set_conda_prefix(info=get_conda_info())\r\n  File \"D:\\Anaconda2\\lib\\site-packages\\anaconda_navigator\\api\\conda_api.py\", line 505, in set_conda_prefix\r\n    self.ROOT_PREFIX = info['root_prefix']\r\nKeyError: 'root_prefix'\r\n\r\n##### `conda info`\r\n     active environment : base\r\n    active env location : D:\\Anaconda2\r\n            shell level : 1\r\n       user config file : C:\\Users\\oyjjj\\.condarc\r\n populated config files :\r\n          conda version : 4.5.8\r\n    conda-build version : 3.10.9\r\n         python version : 2.7.15.final.0\r\n       base environment : D:\\Anaconda2  (writable)\r\n           channel URLs : https://repo.anaconda.com/pkgs/main/win-64\r\n                          https://repo.anaconda.com/pkgs/main/noarch\r\n                          https://repo.anaconda.com/pkgs/free/win-64\r\n                          https://repo.anaconda.com/pkgs/free/noarch\r\n                          https://repo.anaconda.com/pkgs/r/win-64\r\n                          https://repo.anaconda.com/pkgs/r/noarch\r\n                          https://repo.anaconda.com/pkgs/pro/win-64\r\n                          https://repo.anaconda.com/pkgs/pro/noarch\r\n                          https://repo.anaconda.com/pkgs/msys2/win-64\r\n                          https://repo.anaconda.com/pkgs/msys2/noarch\r\n          package cache : D:\\Anaconda2\\pkgs\r\n                          C:\\Users\\oyjjj\\AppData\\Local\\conda\\conda\\pkgs\r\n       envs directories : D:\\Anaconda2\\envs\r\n                          C:\\Users\\oyjjj\\AppData\\Local\\conda\\conda\\envs\r\n                          C:\\Users\\oyjjj\\.conda\\envs\r\n               platform : win-64\r\n             user-agent : conda/4.5.8 requests/2.18.4 CPython/2.7.15 Windows/10 Windows/10.0.17134\r\n          administrator : False\r\n             netrc file : None\r\n           offline mode : False\r\n\r\n##### `conda list --show-channel-urls`\r\n# packages in environment at D:\\Anaconda2:\r\n#\r\n# Name                    Version                   Build  Channel\r\n_ipyw_jlab_nb_ext_conf    0.1.0            py27h9111531_0    defaults\r\nalabaster                 0.7.10           py27h2cab13d_0    defaults\r\nanaconda                  5.2.0                    py27_3    defaults\r\nanaconda-client           1.6.14                   py27_0    defaults\r\nanaconda-navigator        1.8.7                    py27_0    defaults\r\nanaconda-project          0.8.2            py27he89e3ca_0    defaults\r\nasn1crypto                0.24.0                   py27_0    defaults\r\nastroid                   1.6.3                    py27_0    defaults\r\nastropy                   2.0.6            py27hc997a72_1    defaults\r\nattrs                     18.1.0                   py27_0    defaults\r\nbabel                     2.5.3                    py27_0    defaults\r\nbackports                 1.0              py27h6492d98_1    defaults\r\nbackports.functools_lru_cache 1.5                      py27_1    defaults\r\nbackports.shutil_get_terminal_size 1.0.0            py27h1657125_2    defaults\r\nbackports.shutil_which    3.5.1                    py27_2    defaults\r\nbackports_abc             0.5              py27h0ec6b72_0    defaults\r\nbeautifulsoup4            4.6.0            py27hc287451_1    defaults\r\nbitarray                  0.8.1            py27h0c8e037_1    defaults\r\nbkcharts                  0.2              py27h92b6de3_0    defaults\r\nblas                      1.0                         mkl    defaults\r\nblaze                     0.11.3           py27h97e5449_0    defaults\r\nbleach                    2.1.3                    py27_0    defaults\r\nblosc                     1.14.3               h95ae18b_0    defaults\r\nbokeh                     0.12.16                  py27_0    defaults\r\nboto                      2.48.0           py27h1ccb131_1    defaults\r\nbottleneck                1.2.1            py27hde90680_0    defaults\r\nbzip2                     1.0.6                h0c8e037_5    defaults\r\nca-certificates           2018.03.07                    0    defaults\r\ncdecimal                  2.3              py27h0c8e037_3    defaults\r\ncertifi                   2018.4.16                py27_0    defaults\r\ncffi                      1.11.5           py27hdb016f4_0    defaults\r\nchardet                   3.0.4            py27h56c3b73_1    defaults\r\nclick                     6.7              py27hb6defca_0    defaults\r\ncloudpickle               0.5.3                    py27_0    defaults\r\nclyent                    1.2.2            py27h4424948_1    defaults\r\ncolorama                  0.3.9            py27hdfe4ae1_0    defaults\r\ncomtypes                  1.1.4                    py27_0    defaults\r\nconda                     4.5.8                    py27_0    defaults\r\nconda-build               3.10.9                   py27_0    defaults\r\nconda-env                 2.6.0                h36134e3_1    defaults\r\nconda-verify              2.0.0            py27h5217224_0    defaults\r\nconfigparser              3.5.0            py27h2fa79a8_0    defaults\r\nconsole_shortcut          0.1.1                h6bb2dd7_3    defaults\r\ncontextlib2               0.5.5            py27h42efda5_0    defaults\r\ncryptography              2.2.2            py27h0c8e037_0    defaults\r\ncurl                      7.60.0               h7a46e7a_0    defaults\r\ncycler                    0.10.0           py27h59acbbf_0    defaults\r\ncython                    0.28.2           py27h0c8e037_0    defaults\r\ncytoolz                   0.9.0.1          py27h0c8e037_0    defaults\r\ndask                      0.17.5                   py27_0    defaults\r\ndask-core                 0.17.5                   py27_0    defaults\r\ndatashape                 0.5.4            py27h3d6e61b_0    defaults\r\ndecorator                 4.3.0                    py27_0    defaults\r\ndistributed               1.21.8                   py27_0    defaults\r\ndocutils                  0.14             py27h8652d09_0    defaults\r\nentrypoints               0.2.3            py27h0271f2b_2    defaults\r\nenum34                    1.1.6            py27h2aa175b_1    defaults\r\net_xmlfile                1.0.1            py27h1de5d23_0    defaults\r\nfastcache                 1.0.2            py27h0c8e037_2    defaults\r\nfilelock                  3.0.4                    py27_0    defaults\r\nflask                     1.0.2                    py27_1    defaults\r\nflask-cors                3.0.4                    py27_0    defaults\r\nfreetype                  2.8                  hea645e0_1    defaults\r\nfuncsigs                  1.0.2            py27h8885ae1_0    defaults\r\nfunctools32               3.2.3.2          py27h0cdbcdb_1    defaults\r\nfutures                   3.2.0            py27h8b2aecd_0    defaults\r\nget_terminal_size         1.0.0                h38e98db_0    defaults\r\ngevent                    1.3.0            py27h0c8e037_0    defaults\r\nglob2                     0.6              py27hd4eee8c_0    defaults\r\ngreenlet                  0.4.13           py27h0c8e037_0    defaults\r\ngrin                      1.2.1                    py27_4    defaults\r\nh5py                      2.7.1            py27h5f1a774_2    defaults\r\nhdf5                      1.10.2               h4b43f98_1    defaults\r\nheapdict                  1.0.0                    py27_2    defaults\r\nhtml5lib                  1.0.1            py27h5a33001_0    defaults\r\nicc_rt                    2017.0.4             h97af966_0    defaults\r\nicu                       58.2                 h2aa20d9_1    defaults\r\nidna                      2.6              py27h1ea29d3_1    defaults\r\nimageio                   2.3.0                    py27_0    defaults\r\nimagesize                 1.0.0                    py27_0    defaults\r\nintel-openmp              2018.0.0                      8    defaults\r\nipaddress                 1.0.22                   py27_0    defaults\r\nipykernel                 4.8.2                    py27_0    defaults\r\nipython                   5.7.0                    py27_0    defaults\r\nipython_genutils          0.2.0            py27hbe997df_0    defaults\r\nipywidgets                7.2.1                    py27_0    defaults\r\nisort                     4.3.4                    py27_0    defaults\r\nitsdangerous              0.24             py27hcf63135_1    defaults\r\njdcal                     1.4                      py27_0    defaults\r\njedi                      0.12.0                   py27_1    defaults\r\njinja2                    2.10             py27hba1794b_0    defaults\r\njpeg                      9b                   ha175dff_2    defaults\r\njsonschema                2.6.0            py27haaf3834_0    defaults\r\njupyter                   1.0.0                    py27_4    defaults\r\njupyter_client            5.2.3                    py27_0    defaults\r\njupyter_console           5.2.0            py27h6ed736b_1    defaults\r\njupyter_core              4.4.0            py27h1619e65_0    defaults\r\njupyterlab                0.32.1                   py27_0    defaults\r\njupyterlab_launcher       0.10.5                   py27_0    defaults\r\nkiwisolver                1.0.1            py27h9815e84_0    defaults\r\nlazy-object-proxy         1.3.1            py27ha5c8080_0    defaults\r\nlibcurl                   7.60.0               h0990ea7_0    defaults\r\nlibiconv                  1.15                 hda2e4ec_7    defaults\r\nlibpng                    1.6.34               h325896a_0    defaults\r\nlibsodium                 1.0.16               h8b3e59e_0    defaults\r\nlibssh2                   1.8.0                h77a7533_4    defaults\r\nlibtiff                   4.0.9                h1c3b264_1    defaults\r\nlibxml2                   2.9.8                hdfd6920_1    defaults\r\nlibxslt                   1.1.32               h89dfad8_0    defaults\r\nllvmlite                  0.23.1           py27hf224fbf_0    defaults\r\nlocket                    0.2.0            py27h1ca288a_1    defaults\r\nlxml                      4.2.1            py27h803002f_0    defaults\r\nlzo                       2.10                 h0bb7fe3_2    defaults\r\nm2w64-gcc-libgfortran     5.3.0                         6    defaults\r\nm2w64-gcc-libs            5.3.0                         7    defaults\r\nm2w64-gcc-libs-core       5.3.0                         7    defaults\r\nm2w64-gmp                 6.1.0                         2    defaults\r\nm2w64-libwinpthread-git   5.0.0.4634.697f757               2    defaults\r\nmarkupsafe                1.0              py27h9d4480d_1    defaults\r\nmatplotlib                2.2.2            py27h8803d4e_1    defaults\r\nmccabe                    0.6.1            py27hde0bf6e_1    defaults\r\nmenuinst                  1.4.14           py27h0c8e037_0    defaults\r\nmistune                   0.8.3            py27h0c8e037_1    defaults\r\nmkl                       2018.0.2                      1    defaults\r\nmkl-service               1.1.2            py27h3c6b6b0_4    defaults\r\nmkl_fft                   1.0.1            py27hc997a72_0    defaults\r\nmore-itertools            4.1.0                    py27_0    defaults\r\nmpmath                    1.0.0            py27h0d59bc2_2    defaults\r\nmsgpack-python            0.5.6            py27hdc96acc_0    defaults\r\nmsys2-conda-epoch         20160418                      1    defaults\r\nmultipledispatch          0.5.0                    py27_0    defaults\r\nnavigator-updater         0.2.1                    py27_0    defaults\r\nnbconvert                 5.3.1            py27h7a573cf_0    defaults\r\nnbformat                  4.4.0            py27hf49b375_0    defaults\r\nnetworkx                  2.1                      py27_0    defaults\r\nnltk                      3.3.0                    py27_0    defaults\r\nnose                      1.3.7            py27h84c72c6_2    defaults\r\nnotebook                  5.5.0                    py27_0    defaults\r\nnumba                     0.38.0           py27h39f3610_0    defaults\r\nnumexpr                   2.6.5            py27h3b259a0_0    defaults\r\nnumpy                     1.14.3           py27h911edcf_1    defaults\r\nnumpy-base                1.14.3           py27h917549b_1    defaults\r\nnumpydoc                  0.8.0                    py27_0    defaults\r\nodo                       0.5.1            py27h64810b2_0    defaults\r\nolefile                   0.45.1                   py27_0    defaults\r\nopenpyxl                  2.5.3                    py27_0    defaults\r\nopenssl                   1.0.2o               h2c51139_0    defaults\r\npackaging                 17.1                     py27_0    defaults\r\npandas                    0.23.0           py27h39f3610_0    defaults\r\npandoc                    1.19.2.1             hb2460c7_1    defaults\r\npandocfilters             1.4.2            py27h76461d3_1    defaults\r\nparso                     0.2.0                    py27_0    defaults\r\npartd                     0.3.8            py27h1e0692f_0    defaults\r\npath.py                   11.0.1                   py27_0    defaults\r\npathlib2                  2.3.2                    py27_0    defaults\r\npatsy                     0.5.0                    py27_0    defaults\r\npep8                      1.7.1                    py27_0    defaults\r\npickleshare               0.7.4            py27hb5f6335_0    defaults\r\npillow                    5.1.0            py27h901f87c_0    defaults\r\npip                       10.0.1                   py27_0    defaults\r\npkginfo                   1.4.2                    py27_1    defaults\r\npluggy                    0.6.0            py27h89dc50b_0    defaults\r\nply                       3.11                     py27_0    defaults\r\nprompt_toolkit            1.0.15           py27h3a8ec6a_0    defaults\r\npsutil                    5.4.5            py27h0c8e037_0    defaults\r\npy                        1.5.3                    py27_0    defaults\r\npycodestyle               2.4.0                    py27_0    defaults\r\npycosat                   0.6.3            py27hcd410c5_0    defaults\r\npycparser                 2.18             py27hb43d16c_1    defaults\r\npycrypto                  2.6.1            py27h0c8e037_8    defaults\r\npycurl                    7.43.0.1         py27hc64555f_0    defaults\r\npyflakes                  1.6.0            py27h34e7826_0    defaults\r\npygments                  2.2.0            py27ha50f84f_0    defaults\r\npylint                    1.8.4                    py27_0    defaults\r\npyodbc                    4.0.23           py27hc56fc5f_0    defaults\r\npyopenssl                 18.0.0                   py27_0    defaults\r\npyparsing                 2.2.0            py27hc7d9fa6_1    defaults\r\npyqt                      5.6.0            py27h224ed30_5    defaults\r\npysocks                   1.6.8                    py27_0    defaults\r\npytables                  3.4.3            py27hdd5b532_1    defaults\r\npytest                    3.5.1                    py27_0    defaults\r\npython                    2.7.15               he216670_0    defaults\r\npython-dateutil           2.7.3                    py27_0    defaults\r\npytz                      2018.4                   py27_0    defaults\r\npywavelets                0.5.2            py27h0dc3f48_0    defaults\r\npywin32                   223              py27h0c8e037_1    defaults\r\npywinpty                  0.5.1                    py27_0    defaults\r\npyyaml                    3.12             py27ha287073_1    defaults\r\npyzmq                     17.0.0           py27h0c8e037_1    defaults\r\nqt                        5.6.2            vc9hc26998b_12  [vc9]  defaults\r\nqtawesome                 0.4.4            py27h766b13d_0    defaults\r\nqtconsole                 4.3.1            py27h77d40ac_0    defaults\r\nqtpy                      1.4.1                    py27_0    defaults\r\nrequests                  2.18.4           py27h3159eba_1    defaults\r\nrope                      0.10.7           py27hb65afb6_0    defaults\r\nruamel_yaml               0.15.35          py27h0c8e037_1    defaults\r\nscandir                   1.7              py27h0c8e037_0    defaults\r\nscikit-image              0.13.1           py27h0c8e037_1    defaults\r\nscikit-learn              0.19.1           py27he00e316_0    defaults\r\nscipy                     1.1.0            py27ha6b90e7_0    defaults\r\nseaborn                   0.8.1            py27hab56d54_0    defaults\r\nsend2trash                1.5.0                    py27_0    defaults\r\nsetuptools                39.1.0                   py27_0    defaults\r\nsimplegeneric             0.8.1                    py27_2    defaults\r\nsingledispatch            3.4.0.3          py27h3f9d112_0    defaults\r\nsip                       4.18.1           py27h5ec1c1a_2    defaults\r\nsix                       1.11.0           py27ha5e1701_1    defaults\r\nsnappy                    1.1.7                he46498f_3    defaults\r\nsnowballstemmer           1.2.1            py27h28d3bf7_0    defaults\r\nsortedcollections         0.6.1                    py27_0    defaults\r\nsortedcontainers          1.5.10                   py27_0    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