{"action":"created","issue":{"url":"https://api.github.com/repos/mysociety/alaveteli/issues/4553","repository_url":"https://api.github.com/repos/mysociety/alaveteli","labels_url":"https://api.github.com/repos/mysociety/alaveteli/issues/4553/labels{/name}","comments_url":"https://api.github.com/repos/mysociety/alaveteli/issues/4553/comments","events_url":"https://api.github.com/repos/mysociety/alaveteli/issues/4553/events","html_url":"https://github.com/mysociety/alaveteli/issues/4553","id":304796733,"number":4553,"title":"Alert administrators when a change request has already been dealt with","user":{"login":"RichardTaylor","id":547695,"avatar_url":"https://avatars0.githubusercontent.com/u/547695?v=4","gravatar_id":"","url":"https://api.github.com/users/RichardTaylor","html_url":"https://github.com/RichardTaylor","followers_url":"https://api.github.com/users/RichardTaylor/followers","following_url":"https://api.github.com/users/RichardTaylor/following{/other_user}","gists_url":"https://api.github.com/users/RichardTaylor/gists{/gist_id}","starred_url":"https://api.github.com/users/RichardTaylor/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/RichardTaylor/subscriptions","organizations_url":"https://api.github.com/users/RichardTaylor/orgs","repos_url":"https://api.github.com/users/RichardTaylor/repos","events_url":"https://api.github.com/users/RichardTaylor/events{/privacy}","received_events_url":"https://api.github.com/users/RichardTaylor/received_events","type":"User","site_admin":false},"labels":[{"id":101537126,"url":"https://api.github.com/repos/mysociety/alaveteli/labels/easier-admin","name":"easier-admin","color":"DCCBBF","default":false},{"id":789860677,"url":"https://api.github.com/repos/mysociety/alaveteli/labels/f:authorities","name":"f:authorities","color":"d7e102","default":false},{"id":64696,"url":"https://api.github.com/repos/mysociety/alaveteli/labels/x:uk","name":"x:uk","color":"bfdadc","default":false}],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":0,"created_at":"2018-03-13T14:49:27Z","updated_at":"2018-03-25T01:25:16Z","closed_at":null,"author_association":"NONE","body":"Requests submitted via forms on the site from users asking us to add/edit bodies result in emails to the support address prompting administrators to take action.\r\n\r\nAdministrators following the links in emails from the site to eg. \"Add the authority\", \"Update the address\", \" Close the request and respond\" or \"Close the request and respond\" aren't alerted if the request has already been dealt with.\r\n\r\nThe system tracks if change requests are open for display on the /admin summary page so presumably a notice \"This change request has already been dealt with\" shown to administrators following the change request links would be possible. \r\n\r\nThis is related to #579 which is also on the subject of managing these change requests, and avoiding dealing with them twice.  "},"comment":{"url":"https://api.github.com/repos/mysociety/alaveteli/issues/comments/375938174","html_url":"https://github.com/mysociety/alaveteli/issues/4553#issuecomment-375938174","issue_url":"https://api.github.com/repos/mysociety/alaveteli/issues/4553","id":375938174,"user":{"login":"RichardTaylor","id":547695,"avatar_url":"https://avatars0.githubusercontent.com/u/547695?v=4","gravatar_id":"","url":"https://api.github.com/users/RichardTaylor","html_url":"https://github.com/RichardTaylor","followers_url":"https://api.github.com/users/RichardTaylor/followers","following_url":"https://api.github.com/users/RichardTaylor/following{/other_user}","gists_url":"https://api.github.com/users/RichardTaylor/gists{/gist_id}","starred_url":"https://api.github.com/users/RichardTaylor/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/RichardTaylor/subscriptions","organizations_url":"https://api.github.com/users/RichardTaylor/orgs","repos_url":"https://api.github.com/users/RichardTaylor/repos","events_url":"https://api.github.com/users/RichardTaylor/events{/privacy}","received_events_url":"https://api.github.com/users/RichardTaylor/received_events","type":"User","site_admin":false},"created_at":"2018-03-25T01:25:16Z","updated_at":"2018-03-25T01:25:16Z","author_association":"NONE","body":"Just to explain further - currently administrators keep track of which change requests have been acted on by replying to the email notifying administrators of the thread, switching the requester's email address to the support address, and adding body content to say eg. \"done\". (The response to the requester is send via the Alaveteli software.) \r\n\r\nThe problem in relation to WhatDoTheyKnow arises when administrators don't follow our protocol for managing the inbox :-) The aim of the suggestion in this ticket is to remove the need to have a convoluted protocol which isn't always followed.  \r\n\r\nThis is something which would help support a larger, more casual, administration team; and might be of use to new administrators elsewhere. \r\n\r\nIdeally #579 would be addressed as well, as otherwise administrators would still either have to click through lots of links to find out what needs doing (or work from the admin summary page rather than incoming emails - but that's not ideal for an activity which is prompted by a user-submission). "}}
{"actor":{"display_login":"RichardTaylor"}}