{"action":"opened","issue":{"url":"https://api.github.com/repos/osTicket/osTicket/issues/4621","repository_url":"https://api.github.com/repos/osTicket/osTicket","labels_url":"https://api.github.com/repos/osTicket/osTicket/issues/4621/labels{/name}","comments_url":"https://api.github.com/repos/osTicket/osTicket/issues/4621/comments","events_url":"https://api.github.com/repos/osTicket/osTicket/issues/4621/events","html_url":"https://github.com/osTicket/osTicket/issues/4621","id":384454207,"node_id":"MDU6SXNzdWUzODQ0NTQyMDc=","number":4621,"title":"Error while upgrading v1.10.4 to v1.11 RC1","user":{"login":"luiizfenix","id":32772585,"node_id":"MDQ6VXNlcjMyNzcyNTg1","avatar_url":"https://avatars2.githubusercontent.com/u/32772585?v=4","gravatar_id":"","url":"https://api.github.com/users/luiizfenix","html_url":"https://github.com/luiizfenix","followers_url":"https://api.github.com/users/luiizfenix/followers","following_url":"https://api.github.com/users/luiizfenix/following{/other_user}","gists_url":"https://api.github.com/users/luiizfenix/gists{/gist_id}","starred_url":"https://api.github.com/users/luiizfenix/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/luiizfenix/subscriptions","organizations_url":"https://api.github.com/users/luiizfenix/orgs","repos_url":"https://api.github.com/users/luiizfenix/repos","events_url":"https://api.github.com/users/luiizfenix/events{/privacy}","received_events_url":"https://api.github.com/users/luiizfenix/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":0,"created_at":"2018-11-26T18:24:09Z","updated_at":"2018-11-26T18:24:09Z","closed_at":null,"author_association":"NONE","body":"### Prerequisites\r\n\r\n* [ X ] Can you reproduce the problem in a fresh installation of the \"develop\" branch?\r\n* [ X ] Do you have any errors in the PHP error log, or javascript console?\r\n* [ X ] Did you check the [osTicket forums](http://osticket.com/forum/categories)?\r\n* [ X ] Did you [perform a cursory search](https://github.com/osTicket/osTicket/issues) to see if your bug or enhancement is already reported?\r\n\r\nFor more information on how to write a good [bug report](https://github.com/osTicket/osTicket/wiki/Github-Issues-Guidelines)\r\n\r\n### Description\r\n\r\nWhile upgrading to new v.1.11 rc1 downloaded from osticket.com on step 3 i get a something went wrong error and upgrader seems to complete the upgrade process \"succesfully\". \r\nBut anytime while accesing agents panel i get the following error:\r\n\r\n\":-(\r\nNot sure what happened.. something broke though.\"\r\n\r\non the php log error i get the following: \r\n\"26-Nov-2018 17:41:41 UTC] PHP Fatal error:  Class name must be a valid object or a string in /home2/kgtech/file/include/class.forms.php on line 1088\"\r\n\r\nNo other error, i can access all other configurations or tabs on the osticket but cannot access ticket list. \r\n\r\n\r\n### Steps to Reproduce\r\n\r\n1. backup ost-config.php file and /include/plugin folder and delete everything else \r\n2. extract new osticket v1.11 rc1 \r\n3.  go into osticket webpage to enter upgrader\r\n4. All green, start upgrade process\r\n5. step 3 gets error but upgrader was \"successful\" \r\n6. Click on Agent panel\r\n7. Error shows on the screen\r\n![image](https://user-images.githubusercontent.com/32772585/49033774-0d882680-f17e-11e8-96bd-d166ca1363e4.png)\r\n![image](https://user-images.githubusercontent.com/32772585/49033794-1bd64280-f17e-11e8-9d08-5fb5de10ccdc.png)\r\n\r\n**Expected behavior:** [What you expected to happen]\r\nUpgrade sucessfully \r\n\r\n\r\n**Actual behavior:** [What actually happened]\r\nCannot use newer version \r\n\r\n### Versions\r\n\r\nAdmin panel -> Dashboard -> Information which also additionally gives you information about you server.\r\nnew\r\n![image](https://user-images.githubusercontent.com/32772585/49033459-44117180-f17d-11e8-82dd-ba9672076e85.png)\r\n\r\nAlso, please include the OS and what version of the OS you're running. As well as your browser and browser version.\r\n\r\nCentOS 6.6 (x86_64 bit)\r\nGoogle Chrome 70.0.3538.102\r\n"}}
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