{"action":"created","issue":{"url":"https://api.github.com/repos/MotusDev/Motus-TO-DO/issues/295","repository_url":"https://api.github.com/repos/MotusDev/Motus-TO-DO","labels_url":"https://api.github.com/repos/MotusDev/Motus-TO-DO/issues/295/labels{/name}","comments_url":"https://api.github.com/repos/MotusDev/Motus-TO-DO/issues/295/comments","events_url":"https://api.github.com/repos/MotusDev/Motus-TO-DO/issues/295/events","html_url":"https://github.com/MotusDev/Motus-TO-DO/issues/295","id":342142211,"node_id":"MDU6SXNzdWUzNDIxNDIyMTE=","number":295,"title":"upload issue project 3","user":{"login":"zcrysler","id":22080197,"node_id":"MDQ6VXNlcjIyMDgwMTk3","avatar_url":"https://avatars2.githubusercontent.com/u/22080197?v=4","gravatar_id":"","url":"https://api.github.com/users/zcrysler","html_url":"https://github.com/zcrysler","followers_url":"https://api.github.com/users/zcrysler/followers","following_url":"https://api.github.com/users/zcrysler/following{/other_user}","gists_url":"https://api.github.com/users/zcrysler/gists{/gist_id}","starred_url":"https://api.github.com/users/zcrysler/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/zcrysler/subscriptions","organizations_url":"https://api.github.com/users/zcrysler/orgs","repos_url":"https://api.github.com/users/zcrysler/repos","events_url":"https://api.github.com/users/zcrysler/events{/privacy}","received_events_url":"https://api.github.com/users/zcrysler/received_events","type":"User","site_admin":false},"labels":[],"state":"open","locked":false,"assignee":null,"assignees":[],"milestone":null,"comments":9,"created_at":"2018-07-18T01:20:23Z","updated_at":"2018-07-26T16:42:32Z","closed_at":null,"author_association":"NONE","body":"User got the following message when trying to upload via motus.org:\r\n\r\nLe serveur a signalé l'erreur suivante: non-existent file: `NAS:/sgdata//sgm/uploads/partial//2498_2018-07-17T14-23-27.426_SGdata_Pte <e0> la Loupe RNF_20180610 au 20180712.zip`\r\n\r\nAdditionnally, when I logged out, I receive this one:\r\n\r\nUne erreur s'est produite pendant le traitement de votre opération.\r\nCette erreur a automatiquement généré un courrier électronique envoyé aux employés du support technique de ce site. Nous examinerons ce problème et tenterons de le résoudre dès que possible. Il est possible que cette erreur ait été causée par un problème temporaire et que vous ne receviez pas cette erreur de nouveau. Le cas échéant, l'opération que vous avez tenté d'effectuer devrait réussir si vous essayez encore. Si celle-ci échoue de nouveau, il est probable qu'il y ait un problème que nous devrons résoudre.\r\nSi vous désirez communiquer avec nous à propos de cette erreur, veuillez fournir ce numéro de référence : 1531839918834\r\n\r\nWhat would have caused this?"},"comment":{"url":"https://api.github.com/repos/MotusDev/Motus-TO-DO/issues/comments/408160061","html_url":"https://github.com/MotusDev/Motus-TO-DO/issues/295#issuecomment-408160061","issue_url":"https://api.github.com/repos/MotusDev/Motus-TO-DO/issues/295","id":408160061,"node_id":"MDEyOklzc3VlQ29tbWVudDQwODE2MDA2MQ==","user":{"login":"pmorrill","id":19981978,"node_id":"MDQ6VXNlcjE5OTgxOTc4","avatar_url":"https://avatars0.githubusercontent.com/u/19981978?v=4","gravatar_id":"","url":"https://api.github.com/users/pmorrill","html_url":"https://github.com/pmorrill","followers_url":"https://api.github.com/users/pmorrill/followers","following_url":"https://api.github.com/users/pmorrill/following{/other_user}","gists_url":"https://api.github.com/users/pmorrill/gists{/gist_id}","starred_url":"https://api.github.com/users/pmorrill/starred{/owner}{/repo}","subscriptions_url":"https://api.github.com/users/pmorrill/subscriptions","organizations_url":"https://api.github.com/users/pmorrill/orgs","repos_url":"https://api.github.com/users/pmorrill/repos","events_url":"https://api.github.com/users/pmorrill/events{/privacy}","received_events_url":"https://api.github.com/users/pmorrill/received_events","type":"User","site_admin":false},"created_at":"2018-07-26T16:42:31Z","updated_at":"2018-07-26T16:42:31Z","author_association":"NONE","body":"My testing, which I did within my development environment, in both EN and FR, looked ok, but it did not include the actual processing of the file on the SG server. My FR environment may also be somewhat cobbled by missing translations, though I tried to get them up to date.\r\n\r\nThe fact that Denis was able to see the file on the 'partial' folder tells us that the file did upload, but the error msg from the SG server tells us it was unable to locate the file. So either we are garbling the file name in signalling to the SG server, or the SG server is garbling it somehow. I suspect the garbling is related to the accented character in the file name.\r\n\r\nBut stepping back a bit, what I see as unusual about this failing upload is a) that the file name itself includes FR characters and b) that the user (and yourself) couldn't make it work while within the FR language environment. We need to separate these two things.\r\n\r\nFirst, research: have you seen successful uploads of files with FR characters? Have you seen successful uploads by people using the FR environment?\r\n\r\nSince you have a few files to try, I'd suggest this:\r\n\r\nIf any of the files do not have FR characters in them, try uploading them via the FR environment, preferably as the specific user. If they fail, then try uploading them in the EN environment.\r\n\r\nFor any files that DO have FR characters, try uploading in the FR environment. If that fails, try renaming the file slightly to remove the FR character, then attempt the same upload. If it still fails, try it in the EN environment.\r\n\r\n"}}
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